All Week Plumbing & Heating, Inc.

Complaint: ***
I am rejecting this response because:I did NOT request additional work All I asked for was for a minor drain pipe to be replaced The origin of the leak in the pipe was perfectly clear, so there is no chance the request was misconstrued If the plumber/technician took it upon himself to do additional work, it was NOT with my approval I should also note that the job was not done properly and required a second visit from the plumber
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
The business states
that we were never coerced or convinced We are not plumbers We
would not know if we are being convinced because we are not experts ***
came to our home the first time and specifically stated that we needed a new boiler
*** even called my cell phone telling me how imperative it was that we
get a new boiler and that this was the reason we had no heat in the upper
level We were NOT provided with alternative suggestions If we
were provided with a cheaper alternative we would had obviously taken the less
expensive route We confided in *** that this was the issue The
business says "it is always a suggestion, along with other suggestions,
which are less expensive" This was not the case at all We
were only provided with one The business states that my husband ***k
and *** the technician didn't see eye to eye The reason for this is
because *** said to my husband that he added a part to our boiler that is not
included in the quote given to us *** said the part was not mandatory
is it optional and that it would cost an additional $(I have taken a photo
which is attached) My husband ***k said to *** please remove it if we
don't need this because we don't have anymore money to spend When I
arrived to the house *** pulled me to the side and started telling me about
the part again saying that it is a nice to have, but it is not mandatory, but
it will cost us money I called my husband to the room and repeated what
*** said to me and my husband said to *** "we had this conversation
already and I told you to remove the part because we don't have more money to
spend" At the end of the job *** said to us that he was going to
leave the part at no charge This is when my husband and I knew that ***
was looking for a kick back or a higher tip There is no company that I
have interacted with that will just leave a $part for free Because
of this incident my husband lost complete faith in *** After a week of
the new boiler installed that is when I called All Week Heating and Plumbing
and they sent *** back to our home This is when *** said that the
issue is a leak in water supply line under the foundation and that he was 100%
positive and quoted us $3,to fix Our frustration is if *** would
have done his job from the beginning of being honest instead trying to get a
sale and basically tricking us to replace our boiler we would have fixed the
correct issue Because of the lack of trust we have in All Week and
Plumbing we were referred to TDaniels who came to our home and gave us a
temporary fix of installing a shut off valve which gave us heat back upstairs
and stopped the leak under the foundation which was a $fix If ***
was truthful from the beginning we would have saved the $in getting a new
boiler All *** would say is how much we needed to replace the boiler so
of course we are going to go with what he says because we are not plumbers
We as consumers are putting our trust in the service provider
The business states that my husband ***k called
back a few days after regarding an issue with the water hook up which is
correct My husband called to also let them know that he did not like how
the wires laid on the pipes because it was common sense it would be a fire
hazard However, he was told by a Mr*** that he was not going to send
anyone to our home because he stands behind his technician's work Attached
is the sticker showing the electrical inspection did not pass. I was the one that told *** that I did
not want *** the technician back in my home because I do not trust him If
they want to send another technician that would be ok. My husband never told *** he did a good job
because my husband doesn't even know what a good job would look likeMr***
never told my husband to compile the water bill or any paperwork to work out an
agreement This is completely false.
Our main issue here is that we could of paid little
as $instead we were not given any alternatives to at least temporary fix our
issue instead we were basically tricked in getting a new boiler that we at the
moment did not need. We will like to get
reimbursed for all or some of what we paid to All Week Heating and Plumbing so
that we can rectify the correct issue.
We also received a quote from TDaniels to re-run the water supply line
above ground for $995. Mind you *** the
technician at All Week quoted us $3,000.
I have contacted my realtor and HMS the home warranty to let them know
of the issue as well because I would hate for someone else to be a victim of
All Week Heating and Plumbing
Regards,
***e ***

Just had an air handler and condenser installed by Fred and his helpers from All Week Plumbing and couldn't be more pleasedWorkers were professional, courteous, neat and did an excellent job in very hot, uncomfortable conditionsWould definitely recommend and, in fact, just did to my next door neighbor

Two of my AC zones were not functioning and I called All Week Plumbing for a diagnostic They told me that of my Carrier AC machines needed to be replaced at a cost of $12,When I called a licensed Carrier dealer, they concluded that only a fuse and a condenser had to be replaced at a cost of less than $

RE:Mr*** ***ComplaintID Number: ***Dear Ms.***,In regards to the above referenced customer, please be advised that our company has performed work at the customers’home thru his warranty company. The customers warranty company did not contact our
office regarding the issue with the boiler. The customer was given a (1) one year warranty on labor from our company which was exceeded at the time he contacted our office. If you should have any questions, please feel free to contact our office. Sincerely: All Week Plumbing & Heating

Complaint: ***
I am rejecting this response because:The furnace started leaking before the one year warranty had expired. This is a brand new system that should last - years. The system should not need $1,worth of repair after less than a year of use (most of that year it wasn't even used)
Regards,
*** ***

We did the work for this customer almost two years ago, we had our inspection from the town aproving our work that it does meet the town and city requirementscustomer had installed a water heater after we installed our boiler and connected to the same chimney and that's what was causing
the problem with the boiler sg off, we recommended a chimney company for the customer when they went and looked at the problem and confirmed it is an issue with his chimney.
customer what us to do work that is not associated with our work and this is just not fair, if it was an issue with our boiler we would of fixed it in a heart beat and without any issue but we will not go back to fix issue not related to our work

All Week Preformed the work as per the agreement we have with customer, in fact we did additional work that was...

not part of the contract, job was completed as per our agreement.
We never got a call from the customer regards to the work not being done or completed as per his agreement, the only time we heard about this is when we received his check back in the mail for a stop payment, I personally called the customer to find out why did he make a stop payment on the check and that when he started complaining about the work, moreover I specifically explained to the customer we do stand behind our work and we guarantee our work, no matter whatever the situation is we will handle it correctly, the customer told me that he was going to discuss this with his wife and get back to me on a date to come and finish the work for him,  since then we never heard back from him.
We made several attempts to call him which he never answered his calls. We finally got him on the phone we explained to him that we preformed the work and we installed material over his house that we paid for and we expect to get paid for our work but his answer was that he hung up the phone while I am explaining this to him.
I don’t feel this customer have any right to make any complain before paying for the work that was preformed even if he have any issue with the work we were willing to go back and correct any issue he have.
Again we here guarantee and warranty our work so if he wish to have the work corrected we more than happy to go back and finish the work, but we would expect to get paid once we completed.
Thanks

To Whom it May Concern:
I already replied to this complaint via this site, however it did not process, therefore I am remitting again.
This customer was indeed referred to us through the home warranty company that we use called, Cross Country...

Home Warranty Services.  Originally, when they called us there were some charges which were covered by the warranty company, however, there was also non-covered charges in the amount of $2,814.10.  Because they asked for a discount, we issued one in good faith and only charged them $2,650, almost $200 off.  They were given all of the appropriate paperwork and they signed for it, they were never coerced or convinced to do anything that they did not want to do.  As experts we have to advise of all of the possible alternatives when diagnosing and due to what was seen at the time of the call, it is very possible that he could have suggested a boiler replacement.  This doesn't mean they have to do this.  It is always a suggestion, along with other suggestions, which may be less expensive for the customer.  We had a very respectful interaction with these customers throughout the process.  However, my technician went to service the home and apparently the husband, [redacted] and my technician [redacted] did not see eye to eye.  This is by [redacted]'s own admission. He called us several days after the installation to state that he was having an issue with the installation and that it was connected incorrectly.  He spoke to [redacted], manager, and was asked what were the issues that he was having.  He stated that the water lines were hooked up incorrectly and that [redacted] did a crappy job (all the while using profanity). He stated earlier that [redacted] did a good job so this was contradictory and confusing to us.  As per my technician there was a personal matter which occurred in the home and was compromising to the integrity of the customer, in which he asked my technician not to mention to his wife.  Because this was a personal issue and my technician was there for a professional matter, this may be part of the reason for this complaint.  [redacted] was asked did he ever call us to advise that he was having any issues and he said no because it was too late at night.  He was then asked did he know that we are a 24 hour a day, 7 days a week company, at which time he replied yes.  Thereafter, he was asked to allow us re-entry to examine the issue so that we can resolve this matter, at which time he advised us that he had already had 2 different companies out to him and had the issue rectified.  He said his water bill was $400 higher than normal and that he feels that all of this was in attribute to  an error we made in the connection.  However, he was advised that in order for us to issue any type of credits, we would need the invoices, water bills etc. in black in white to examine and review.  He stated that he would definitely get those papers together and remit.  As far as we were concerned we were in the process of a resolution.  However that never happened and we never received anything until this complaint came in.  We were always willing to resolve the matter with the customer, but it is hard to evaluate anything when the issue has already been repaired by someone else and we were not allowed access or the paperwork to come to a fair resolution for both parties.  We are still willing to resolve this matter amicable contingent upon receiving what we need.  Thank you for your time and consideration. 
Sincerely,
All Week Plumbing & Heating LLC

To Whom it May Concern:
As we previously stated there are many discrepancies in what Mrs. [redacted] is stating and our position.  We did ask for additional proofs of any work performed by another contractor for this customer and we never received any of this.  Also, this was requested from [redacted] to Mr. [redacted], not between Mrs. [redacted] and [redacted].  Therefore, had they allowed us the opportunity to do a comparison between the work we already performed and the new work done by another contractor, this could have been the starting point for further analysis.  Also, we would have needed access in order to be able to better evaluate what the problems were they were complaining of and the work which was done by the other contractor.  However, this never occurred.  If our technician made a suggestion regarding the unit, it would only be in the better interest of the customer, not us.  To be honest with you we have done over 100 jobs for the home warranty company who referred the [redacted]s and we always lower our rates substantially for them in order to benefit the customer and they can verify this.  Furthermore, this rebuttal sounds very hostile considering we just had a conversation last week where Mrs. [redacted] stated to [redacted], the office manager, that she would gladly retract this complaint once everything was resolved, which we have tried very hard to do.
They did fail inspection initially, however that can happen with any customer at the first inspection, which is the roughing.  A secondary inspection always comes thereafter, so this is a normal process.  However, regardless we did send yet another technician, who did rectify this matter and their inspection was passed as a final inspection, (see attached certificate from the town).  Therefore, it is not true that we dropped the ball or tried to coerce this couple into doing anything that they themselves did not authorize.  Furthermore, regardless to the fact that their was any discord between these customers and our technician, at no point in time did we ever not follow up on our end and do what we said we would.  Based on this we are not willing to reimburse this client because we spent a lot of time trying to remedy this matter, only to be turned away and waste 2 hours of time, which no one covered by the way.  Also, we did our best to keep the professionalism going, only to be accused of selling things to our customers that is not needed, which we do not do or agree with, and having our name discredited to both you, the Revdex.com, as well as the home warranty company which we have been dealing with for over 7 years now.   We really do not respect or appreciate this at all.  We will be more than happy to follow any recommendation that you, the Revdex.com suggest.  However, refunding this customer in any way would not be an option as we have already extended a $200 credit and lost two hours of work for a supervisor @ $185 per hour ($370) total of $570.00.  As always we want to remedy this matter, so please advise.  Thank you for your consideration and time.
Sincerely,
All Week Plumbing and Heating, LLC Management

thanks for contacting us in regards to this issue that the customer ad experienced.we called the customer to discuss the issue that she experienced with our company, we explained to her that the charge is absolutely valid and there is no problem with that, but since the customer had to replace...

her system 3 weeks later we were able to process a partial satisfactory credit toward the amount they paid to please the customer so they would consider us in the future.as per my conversation with the customer she will be making a call to the Revdex.com to advise that the issue has been resolved.thanks in advance.

I was quoted $245-275 for the job to snake two drains - one bathroom sink and one tub. After completing the job, we were charged $440 (plus tax), with less than 30 minutes of work.
When I called the manager (Ozzie), I received the usual work around. Buyer beware.

Complaint: [redacted]
I am rejecting this response because: The water heater was already installed when "All Week Plumbing" installed the furnace. The water heater was installed in 2012 after hurricane "Sandy hit New Jersey and the furnace was installed in 
November 14,2014. And on the receipt it says parts and labor guaranteed for 1 year, furnace for 10 years. So why they do not want to come back to my house and correct what ever is wrong with this furnace?
Regards,
[redacted]

My organization retain All Week Plumbing & Heating to install a new boiler. Our organization paid in full $20,000 to have this boiler installed. They installed the boiler but needed to return to replace some piping. All Week never return to replace the piping that was vital. All Week never schedule an inspection after the work was completed. We paid a two years service contract. All Week did not honor the second year service agreement. Calls was constantly made to resolve this problem. All Week would not comply. When we were able to speak with the manger, he became rude and disrespectful. Our organization had to retain another company to make our repairs costing us $4,000. The owner called to meet to resolve our concerns. This went no where he promised to reimburse our organization to date no reimbursement has been made. I would never use this company again and recommend you not too as well.

My AC unit is not working (fan stopped working) so I called All Week Plumbing, Heating and Air Conditioning on 07/15/16 at 10:15am and was told a technician will call me soon to come for service. No one called or showed so I called back at 4:38pm and had to give all my information again to setup another appointment for 07/16/16 between 8a-12noon. I asked about their 45 min same-day service and was told because of the heatwave they are very busy and don't have techs available. It's 11:54am on 07/16/16 and no call or no show again. I have never had worse service from a company especially when they claim or advertise 45 min same-day service. I have all phone call records and timings to prove this. I would advise anyone against calling them for service. You'll be very disappointed.

to whom it may concerns,please be advised that this complaint is not valid, the customer had referred his brother to our company to do some repair for his bathtub, we went and gave his brother a price on the work needed to be done which was $700.00 + tax which he agreed up and scheduled...

the service for the next day.his brother had called and I spoke to him personally and I discounted the price for him to $650.00+tax which comes out to $704, but his brother requested some additional work to be done which it was for an additional $100 which my technician also disconnected it to $50.00 which the whole job came out to $750.00 including the tax.no additional disconnect is approved and we explained that to the customer.we gave him a huge discount more than we would normally offer to any customer, we don't believe that after doing a great job and giving such a huge disconnect we deserve to get a complaint. thank you

Review: I had a technician [redacted] come by he said relay switch was bad, 800 dollars he charged me , after I asked him if this is a normal cost he said oh,these things are very expensive.

(They are 80 bucks max at Home depot).

I had no heat. On the invoice he stated he checked the thermostat and the unit etc. He only looked at the inside of the unit never touched the thermostat.

Let alone glance at it, I showed him the clicking sound and he didn't pay any mind to it.

He was wiping up oil on the bottom when asked he stated that it was the switch well, less then a month later I AM BUYING a new unit.

The oil was because the end cone was burnt up..this does not happen in a month.

So, had the detailed inspection he sated on the invoice actually happened this would have been found.

While calling for new unit installs, I have spoken to several technicians, whom have asked the name of this company, as they cannot believe the charge for this.

No one should use this company , they take advantage of the fact that I had no heat.

I have seen several posts stating this has happens to others.

They should reimburse for the outrageous amount.

I have an appt with a lawyer, this is just wrong!!! over ...800 bucks!!! for a 80 $ tops part!! Come on people!!! How long are you going to be in business this wayDesired Settlement: They need to refund major part of this charge.

Business

Response:

thanks for contacting us in regards to this issue that the customer ad experienced.we called the customer to discuss the issue that she experienced with our company, we explained to her that the charge is absolutely valid and there is no problem with that, but since the customer had to replace her system 3 weeks later we were able to process a partial satisfactory credit toward the amount they paid to please the customer so they would consider us in the future.as per my conversation with the customer she will be making a call to the Revdex.com to advise that the issue has been resolved.thanks in advance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted].I have in fact spoken to the manager, who issued a 20% credit of the 800$+.I have accepted this without further argument.

Review: All Week Plumbing states on their website that they "give you a 100% accurate estimate-FREE!". Instead they charged us $133.75, including tax for giving us an estimate. They were there for less than five minutes. It was a complete misrepresentation and fraudulent ad.Desired Settlement: They should give us a refund based on their fraudulent ad.

Business

Response:

February 25, 2015 BetterBusiness Bureau RE: [redacted] ComplaintID Number: [redacted] Dear Ms.[redacted], Please allow this letter to serve as a response to the rebuttal complaint filed by Mrs. [redacted] dated February 23, 2015. Mrs. [redacted] contacted our office regarding a busted pipe, due to the weather conditions. We explained that the service call is $125.00plus tax for us to go and diagnosed the issue and if the customer agreed to gowith the service or repair, the service fee would be waived. The customer agreed to the terms. Our trainedtechnician went to the property and diagnosed what repairs needed to be doneand provided the cost of the repair. Mrs. [redacted] refused to have the work done. We explain to each customer upon calling ouroffice the policy and service charges. We do offer free estimates but it is based on the field of work thecustomer needs done. Honestly, westrive hard to ensure that every single customer is satisfied and happy. We go above and beyond to contact the clientafter every service to check customer satisfaction. I have attached the invoice for your reviewon this matterPlease adviseus as to the status of this matter at your earliest convenience. Sincerely, AllWeek Plumbing & HeatingEncl.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: it clearly states on the website that they "give you a 100% accurate estimate-FREE!", if this isn't the case then why advertise it as such. The "service call" was supposed to go towards the service if the customer decided to accept the cost and services of All Week. It's completely false advertising and misleading. All Week should stop misleading their customers with these fraudulent ads. It's a complete misrepresentation of what they offer. How could someone charge $133.75, including tax mind you, for not doing anything and being on the premises for less than five minutes and yet claim that they provided a service? Providing a receipt just proves that they did collect the money from us regardless of what their website states. Fraud is fraud. Thank you.

Regards,

Called on a Sunday. Clogged sewer line. It was in a position where the technician said he had to do "a lot of work." Estimate $745. He was done in less than 45 minutes. Price $745, because that was the estimate. Called the office, spoke to the person answering the phone. She heard what I said, said they were a flat rate company, and then said I could speak to a manager. Manager got on the phone, I said hi, I just had a... He cut me off and said "I heard your story already and I don't want to hear about it again. Did anyone force you to agree to have the work done?" It went downhill from there. I will never use them again.

Review: All Week installed a new boiler / heating system in my home at a cost of over $5,000 at the end of 2013. This included a one year service contract. Since the beginning of the 2014 winter season the boiler has been leaking. When I finally reached out to All Week and they were able to come out to the house, they gave me an estimate of $1,400 to fix parts that they just installed less than a year ago. At first they claimed it was parts that they didn't install but later changed their mind and said it was possibly caused by an electrical short. All Week is refusing to honor their warranty and fix the issue at no cost.

Business

Response:

RE:Mr. [redacted]ComplaintID Number: [redacted]Dear Ms.[redacted],In regards to the above referenced customer, please be advised that our company has performed work at the customers’home thru his warranty company. The customers warranty company did not contact our office regarding the issue with the boiler. The customer was given a (1) one year warranty on labor from our company which was exceeded at the time he contacted our office. If you should have any questions, please feel free to contact our office. Sincerely: All Week Plumbing & Heating

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The furnace started leaking before the one year warranty had expired. This is a brand new system that should last 20 - 30 years. The system should not need $1,400 worth of repair after less than a year of use (most of that year it wasn't even used).

Regards,