All Week Plumbing & Heating, Inc.

Review: I have a home warranty through Weichert Home Warranty (here throughout “WHW”). I contacted my home warranty to send and heating and plumbing company. WHW sent All Week Heating and Plumbing ( here throughout “AWHP”) to my home to fix the issue. The technician from AWHP, [redacted], told my husband that that my boiler was smoking from the back and the flame was very high which was a fire hazard. [redacted] said that I would not make it through the winter with my boiler and that it needed to be replaced which is the reason I do not have heat in the upper level. I already knew from my home inspection in October 2013 that my boiler was 30 years old, but my inspector said that it should last us at least another 5 years, maybe more. We just moved in November 1, 2013. Being new homeowners my husband and I have no clue what to do. So we trusted [redacted] and said okay lets go ahead a replace the boiler. We got the boiler replaced 1/6/14. A week later we lost heat AGAIN in the upper level. [redacted] from AWHP came back to my home to check out the issue and is now saying that we probably have a leak in our radiator pipe that is in the ground which is causing air to fill in our pipes. [redacted] stated that in order for us to fix our heating issue we needed to redo our baseboard heating in the lower level. I asked [redacted] how certain is he that we have an underground leak. [redacted] stated that he is 99% sure. [redacted] quoted us $3,500 to redo the baseboard heating in our lower level. I was not happy with his presumption and was not going to easily hand over $3,500. Especially since [redacted] said from the beginning stated that our issue was that we needed to replace the boiler in order for us to have heat and now [redacted] is saying that it didn't fix the issue its now a leak. So now I am starting to wonder did we even need to replace our boiler? This is why I am starting to doubt their integrity. [redacted] basically took advatange of us and saw the opportunity to get us to replace our boiler.Desired Settlement: We had the Dover Town water and plumbing inspector come and they both stated that we do have a leak one of the baseboard pipes. We feel that AWHP took advantage of us. We know have to go through another plumber to come and pressurize the pipes to figure out if the leak is upstairs or downstairs and install a shot off valve as a temporary fix because we don't have the money now to fix the real problem because AHWP took our $2,650 which is what we paid for parts, labor, upgrades and permit to install the new boiler. Our home warranty paid for the boiler. We are asking for a refund of the $2,650 because if [redacted] would of been truthful from the beginning and perform a thorough evaluation we would had fixed the correct problem. We contacted their customer service and the owner and they basically are just blowing us off since they already have their money.

Business

Response:

To Whom it May Concern:

I already replied to this complaint via this site, however it did not process, therefore I am remitting again.

This customer was indeed referred to us through the home warranty company that we use called, Cross Country Home Warranty Services. Originally, when they called us there were some charges which were covered by the warranty company, however, there was also non-covered charges in the amount of $2,814.10. Because they asked for a discount, we issued one in good faith and only charged them $2,650, almost $200 off. They were given all of the appropriate paperwork and they signed for it, they were never coerced or convinced to do anything that they did not want to do. As experts we have to advise of all of the possible alternatives when diagnosing and due to what was seen at the time of the call, it is very possible that he could have suggested a boiler replacement. This doesn't mean they have to do this. It is always a suggestion, along with other suggestions, which may be less expensive for the customer. We had a very respectful interaction with these customers throughout the process. However, my technician went to service the home and apparently the husband, [redacted] and my technician [redacted] did not see eye to eye. This is by [redacted]'s own admission. He called us several days after the installation to state that he was having an issue with the installation and that it was connected incorrectly. He spoke to [redacted], manager, and was asked what were the issues that he was having. He stated that the water lines were hooked up incorrectly and that [redacted] did a crappy job (all the while using profanity). He stated earlier that [redacted] did a good job so this was contradictory and confusing to us. As per my technician there was a personal matter which occurred in the home and was compromising to the integrity of the customer, in which he asked my technician not to mention to his wife. Because this was a personal issue and my technician was there for a professional matter, this may be part of the reason for this complaint. [redacted] was asked did he ever call us to advise that he was having any issues and he said no because it was too late at night. He was then asked did he know that we are a 24 hour a day, 7 days a week company, at which time he replied yes. Thereafter, he was asked to allow us re-entry to examine the issue so that we can resolve this matter, at which time he advised us that he had already had 2 different companies out to him and had the issue rectified. He said his water bill was $400 higher than normal and that he feels that all of this was in attribute to an error we made in the connection. However, he was advised that in order for us to issue any type of credits, we would need the invoices, water bills etc. in black in white to examine and review. He stated that he would definitely get those papers together and remit. As far as we were concerned we were in the process of a resolution. However that never happened and we never received anything until this complaint came in. We were always willing to resolve the matter with the customer, but it is hard to evaluate anything when the issue has already been repaired by someone else and we were not allowed access or the paperwork to come to a fair resolution for both parties. We are still willing to resolve this matter amicable contingent upon receiving what we need. Thank you for your time and consideration.

Sincerely,

All Week Plumbing & Heating LLC

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The business states

that we were never coerced or convinced. We are not plumbers. We

would not know if we are being convinced because we are not experts. [redacted]

came to our home the first time and specifically stated that we needed a new boiler.

[redacted] even called my cell phone telling me how imperative it was that we

get a new boiler and that this was the reason we had no heat in the upper

level. We were NOT provided with alternative suggestions. If we

were provided with a cheaper alternative we would had obviously taken the less

expensive route. We confided in [redacted] that this was the issue. The

business says "it is always a suggestion, along with other suggestions,

which are less expensive". This was not the case at all. We

were only provided with one. The business states that my husband [redacted]k

and [redacted] the technician didn't see eye to eye. The reason for this is

because [redacted] said to my husband that he added a part to our boiler that is not

included in the quote given to us. [redacted] said the part was not mandatory

is it optional and that it would cost an additional $250 (I have taken a photo

which is attached). My husband [redacted]k said to [redacted] please remove it if we

don't need this because we don't have anymore money to spend. When I

arrived to the house [redacted] pulled me to the side and started telling me about

the part again saying that it is a nice to have, but it is not mandatory, but

it will cost us money. I called my husband to the room and repeated what

[redacted] said to me and my husband said to [redacted] "we had this conversation

already and I told you to remove the part because we don't have more money to

spend". At the end of the job [redacted] said to us that he was going to

leave the part at no charge. This is when my husband and I knew that [redacted]

was looking for a kick back or a higher tip. There is no company that I

have interacted with that will just leave a $250 part for free. Because

of this incident my husband lost complete faith in [redacted]. After a week of

the new boiler installed that is when I called All Week Heating and Plumbing

and they sent [redacted] back to our home. This is when [redacted] said that the

issue is a leak in water supply line under the foundation and that he was 100%

positive and quoted us $3,000 to fix. Our frustration is if [redacted] would

have done his job from the beginning of being honest instead trying to get a

sale and basically tricking us to replace our boiler we would have fixed the

correct issue. Because of the lack of trust we have in All Week and

Plumbing we were referred to T. Daniels who came to our home and gave us a

temporary fix of installing a shut off valve which gave us heat back upstairs

and stopped the leak under the foundation which was a $200 fix. If [redacted]

was truthful from the beginning we would have saved the $2650 in getting a new

boiler. All [redacted] would say is how much we needed to replace the boiler so

of course we are going to go with what he says because we are not plumbers.

We as consumers are putting our trust in the service provider.

The business states that my husband [redacted]k called

back a few days after regarding an issue with the water hook up which is

correct. My husband called to also let them know that he did not like how

the wires laid on the pipes because it was common sense it would be a fire

hazard. However, he was told by a Mr. [redacted] that he was not going to send

anyone to our home because he stands behind his technician's work. Attached

is the sticker showing the electrical inspection did not pass. I was the one that told [redacted] that I did

not want [redacted] the technician back in my home because I do not trust him. If

they want to send another technician that would be ok. My husband never told [redacted] he did a good job

because my husband doesn't even know what a good job would look like. Mr. [redacted]

never told my husband to compile the water bill or any paperwork to work out an

agreement. This is completely false.

Our main issue here is that we could of paid little

as $200 instead we were not given any alternatives to at least temporary fix our

issue instead we were basically tricked in getting a new boiler that we at the

moment did not need. We will like to get

reimbursed for all or some of what we paid to All Week Heating and Plumbing so

that we can rectify the correct issue.

We also received a quote from T. Daniels to re-run the water supply line

above ground for $995. Mind you [redacted] the

technician at All Week quoted us $3,000.

I have contacted my realtor and HMS the home warranty to let them know

of the issue as well because I would hate for someone else to be a victim of

All Week Heating and Plumbing.

Regards,

[redacted]e [redacted]

Business

Response:

To Whom it May Concern:

As we previously stated there are many discrepancies in what Mrs. [redacted] is stating and our position. We did ask for additional proofs of any work performed by another contractor for this customer and we never received any of this. Also, this was requested from [redacted] to Mr. [redacted], not between Mrs. [redacted] and [redacted]. Therefore, had they allowed us the opportunity to do a comparison between the work we already performed and the new work done by another contractor, this could have been the starting point for further analysis. Also, we would have needed access in order to be able to better evaluate what the problems were they were complaining of and the work which was done by the other contractor. However, this never occurred. If our technician made a suggestion regarding the unit, it would only be in the better interest of the customer, not us. To be honest with you we have done over 100 jobs for the home warranty company who referred the [redacted]s and we always lower our rates substantially for them in order to benefit the customer and they can verify this. Furthermore, this rebuttal sounds very hostile considering we just had a conversation last week where Mrs. [redacted] stated to [redacted], the office manager, that she would gladly retract this complaint once everything was resolved, which we have tried very hard to do.

They did fail inspection initially, however that can happen with any customer at the first inspection, which is the roughing. A secondary inspection always comes thereafter, so this is a normal process. However, regardless we did send yet another technician, who did rectify this matter and their inspection was passed as a final inspection, (see attached certificate from the town). Therefore, it is not true that we dropped the ball or tried to coerce this couple into doing anything that they themselves did not authorize. Furthermore, regardless to the fact that their was any discord between these customers and our technician, at no point in time did we ever not follow up on our end and do what we said we would. Based on this we are not willing to reimburse this client because we spent a lot of time trying to remedy this matter, only to be turned away and waste 2 hours of time, which no one covered by the way. Also, we did our best to keep the professionalism going, only to be accused of selling things to our customers that is not needed, which we do not do or agree with, and having our name discredited to both you, the Revdex.com, as well as the home warranty company which we have been dealing with for over 7 years now. We really do not respect or appreciate this at all. We will be more than happy to follow any recommendation that you, the Revdex.com suggest. However, refunding this customer in any way would not be an option as we have already extended a $200 credit and lost two hours of work for a supervisor @ $185 per hour ($370) total of $570.00. As always we want to remedy this matter, so please advise. Thank you for your consideration and time.

Sincerely,

All Week Plumbing and Heating, LLC Management

Review: I hired All Week to replace a small drain pipe for my bathtub with a quoted price of $700. Thanks to a referral, I was promised an additional $50 discount. So, that would be $650.

During the job, I noticed the plumber cut off a much larger section of pipe than was required, a section that did not need to be replaced. When the job was done, I was charged $750, a hundred dollars more than I was originally quoted.

The plumber, Abe, told me he was going to offer me a deal by not charging me sales tax. After I wrote out a check, Abe proceeded to alter the numbers written on the form so that it appeared that I paid sales tax in the end after all.

After having a call placed with All Week, they said that the plumber, Abe, stated that I requested more work to be done and that nothing could be done about increased charge. I'm only assuming, but my guess is that the extra work was for the extra length of pipe that was cut.

So not only was I charged more than I was originally quoted, I never got the promised discount, the plumber lied about the work done, and overall I received very dubious treatment.Desired Settlement: I would like a partial refund, bringing the cost back down to what I was originally quoted.

An apology would be nice as well.

Business

Response:

to whom it may concerns,please be advised that this complaint is not valid, the customer had referred his brother to our company to do some repair for his bathtub, we went and gave his brother a price on the work needed to be done which was $700.00 + tax which he agreed up and scheduled the service for the next day.his brother had called and I spoke to him personally and I discounted the price for him to $650.00+tax which comes out to $704, but his brother requested some additional work to be done which it was for an additional $100 which my technician also disconnected it to $50.00 which the whole job came out to $750.00 including the tax.no additional disconnect is approved and we explained that to the customer.we gave him a huge discount more than we would normally offer to any customer, we don't believe that after doing a great job and giving such a huge disconnect we deserve to get a complaint. thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I did NOT request additional work. All I asked for was for a minor drain pipe to be replaced. The origin of the leak in the pipe was perfectly clear, so there is no chance the request was misconstrued. If the plumber/technician took it upon himself to do additional work, it was NOT with my approval. I should also note that the job was not done properly and required a second visit from the plumber.

Regards,

Business

Response:

I understand your concern Mr. [redacted], you have every right to feel the way you do. Ozzie, my manager, has informed me that approval was made for additional work from the son of the owner of the property. We are not authorized to do any work without at least verbal authorization to do so and we stand by the positive reputation of our company and the integrity of our technicians. We appreciate your business and voicing your opinions because that's how improvements are made and if there are any improvements that need to be made from the work we had done we will be more than happy to do the work for you. If you have any questions or concerns, please don't hesitate to contact our office at any time. Thank you very much and we look forward to do business with you in the future. Best regards, Dara R

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I *AM* the owner of the property, and I have no son. This is getting ridiculous, I get scammed out of my money, then you lie to the Revdex.com to cover it up? Great business practice.

Regards,

Business

Response:

As we had advised before the price was given before the work started, also a huge discount was applied to the invoice and at the end of the job out invoice states clearly that the work was completed to thier satisfaction and the amount is agreed upon.to top it off of the price wasn't approved before the work started why would the customer make the payment if he didn't agree to it.once again if the customer still having a problem with the work we did, we stand behind outer work with full warranty on the work performed and he is more than welcome to call outlet office and schedule a tech to come back and revisit the problem he have.I feel that customer was treated and charges fairly.thank you

Two of my AC zones were not functioning and I called All Week Plumbing for a diagnostic. They told me that 2 of my Carrier AC machines needed to be replaced at a cost of $12,000. When I called a licensed Carrier dealer, they concluded that only a fuse and a condenser had to be replaced at a cost of less than $500.

Review: All Week Plumbing installed a "GreenMountain"gas furnace last year 11/14/2014 it was working fine until October of this year. They told me it is the "chimney" that is the problem. I have half a dozen chimney professionals looked at the problem and getting confusing opinions as far as what is the exact problem. I called "All Week Plumbing" about a week ago and told them why did they install the furnace if my chimney would be a problem? I was counting on them to be the professional in this matter so. They are suppose to install the furnace and bring everything to code!Desired Settlement: I just want to get this furnace to work properly!

Business

Response:

We did the work for this customer almost two years ago, we had our inspection from the town aproving our work that it does meet the town and city requirements.customer had installed a water heater after we installed our boiler and connected to the same chimney and that's what was causing the problem with the boiler sg off, we recommended a chimney company for the customer when they went and looked at the problem and confirmed it is an issue with his chimney. customer what us to do work that is not associated with our work and this is just not fair, if it was an issue with our boiler we would of fixed it in a heart beat and without any issue but we will not go back to fix issue not related to our work.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The water heater was already installed when "All Week Plumbing" installed the furnace. The water heater was installed in 2012 after hurricane "Sandy hit New Jersey and the furnace was installed in November 14,2014. And on the receipt it says parts and labor guaranteed for 1 year, furnace for 10 years. So why they do not want to come back to my house and correct what ever is wrong with this furnace?

Regards,

Review: on 11-28-2014 my husband call this company because our heating unit was not working properly the night before. the technician arrived 30 min after. he saw our heating unit and told my husband that we had two options. one was to replace the entire heating unit that it could range from $ 2000 to $ 8000 or change the control panel for $900. off course we o.k. for him to change the control panel since we have a disable child and we could not afford being without heat. he told my husband he needed half of the money so my husband gave him $300 cash in front of me. my awareness came right away when I notice he did not gave us a receipt or proof that we had giving him $300 cash. he left at 12 o'clock noon. it was 2 pm and he had not returned so I ask my husband to call the company cause I was wondering where this guy was. after my husband called, the guy was on his way without any part. and he told my husband that he needed to removed the control panel and take it with him. I told my husband No way! he can take a picture and look for the part he needed. the heater was connected directed and it was giving us heat. if he took the control panel the heater was not going to work. the technician said it was o.k. that he was going to take a picture and he was coming right back that he was going to saddlebrook. 2 hrs pass and my husband call the company and mr. [redacted] answer. he was very nasty to my husband stating that we were not appreciative and that we did not wanted to let the guy take the part . my husband told him that he wanted his money back, to let us know what was the charge and to deducted from the 300 we have giving it and return the rest. mr. [redacted] was disrespectful and told my husband we needed to wait til monday for any refund and that the tech was sent to another call. 11-29-2014 I called for the person in charge. mr. [redacted] call me back at said to me. "go head and put charges".he told me who care if I had a sick child! and that he got nothing for me and hungupDesired Settlement: we want a receipt of the service it was provided so we can pay and we want our $300 deposit for the control panel that he never bough.

Business

Response:

Upon going to the customers home we explained that the service call was $125 we diagnosed the problem and found that the control board was fired and needs to be replaced. We explained to the customer we can give them heat temporarily until we get the board since the have a child at the home. That is the cost for the service call and repair of $300.00. We explained that the control board needs to be replaced and we would need to locate it and install it, unfortunately as we tried to locate the control board no supplier had this type because it was discontinued because its very old. We explained to the customer that the unit needs to be replaced.

Consumer

Response:

I am rejecting this response because:what they are saying is not true. first of all they did not care I have a child. the manager said "who cares if you have a sick child" the charge for fixing it was 900 . the initial cost for coming to my house we were told was 65.00 and the repair for the control panel was going to be 900. the 300 was giving to the tech as a deposit and the tech never gave us a received, or never bough the piece that needed to be fix according to him. this people love to lie and this is not fear. at the end we ended up fixing the unit all it was to fix it was a bad thermostat so they don't even know what they are doing. or if they do! they love to rip off people. this is not acceptable. how much more people they are going to do this to?. Not me! at least. congrats you make 300 dollards to do nothing. How nice is that!! at the end everything is fix and it was not fix by your so call company!.

Business

Response:

Our company informed the customer prior to doing any work and was told thatthe repair was temporary and needed the control board which is no longermanufactured. We do not lie or cheat our customer, our priority is tosatisfy the customer at all times. All work that was to be done was explainedto the customer at time of service. If the customer choose to gowith a different company for repairs there is nothing our company can do onthat behalf. We are here to service our customer to the best of ourabilities. We do not appreciate slanderous comments discrediting ourcompany’s’ reputation.