Allcore Communications Reviews (%countItem)
Allcore Communications Rating
Address: 1 - 1290 Sandhill Dr, Ancaster, Ontario, Canada, L9G 0H6
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Non-existent customer service. No clearly marked office. ***. The way they argue with people in the comments is the way they argue with people in person. An unpleasant experience.
4 times I have lost my internet always on weekends, and could never get support for down time. the third time this happened I told them if it happened again I would cancel my service. I have always paid 6 months in advance. it happened once more and was told I would be down for about 10 days, I found I new provider and cancelled my service with them and have asked for refund of unused time. I have tried to get this resolved with no success.
I HAVE LOST IN THE PAST 3 DAYS 4 DAYS 5 TO 6 DAYS AND LAST ONE 10 DAYS went down sept 27 i am now looking for refund from sept 11th 2019 to jan the 15 2020 were it was i paid up too
I previously was with *** and months earlier it sold its internet service to this company. I am not satisfied with the speed so I switched to another company. I called the service hotline to cancel the service and experienced the worst customer service ever.
The person who I was talked to would not give any help but tried to *** me either to pay the whole month fee now while I only got 11 days services or send my bill to collections. when I questioned him that I have no contract and should pay what I have got, he was very impatient and ***, and started to yell at me that he had no supervisor or manager when I asked to talk with his manager. He swore that he would send my bill to collections right away and ended the call.
According to his behavior (care nothing but my credit card information) I was horrified and would like to share my experience with other customer ***!
The information provided by the client is not accurate.
The client's service was suspended for non-payment. After the suspension, the client called and advised that they have now moved to a new ISP. We advised the client we would be happy to cancel their account if the wanted to do so, however they were still required to pay for the past due balance on their account. The client feels that if they are cancelling they don't owe for the debt they incurred while using our services which we advised them is not true.
We advised the client that we accepted the cancellation but the outstanding bills needed to be paid in full or we would be forced to send the account to collections. The client became irate and proceeded to accuse us of *** her. We advised that it was not a ***, we were only looking to be paid for services that were rendered.
Sales team promised internet service in rural area. Charged my credit card $508.50 for installation fees, then cancelled the promised service. One year later, I have not received a refund despite numerous calls and emails.
Requesting a full refund of installation charges paid.
I ordered several DSL internet connections for resale, but after testing their capabilities for a few hours, and before bell installed the dry-loops, I cancelled the services. I disagreed with Allcore's stance that they would not refund the setup fees, however, they refunded nothing, and kept all fees rendered.
I have since learned that while the CRTC does protect small businesses from this kind of thing, they have specific clauses excluding resellers. During the course of discovering this, Allcore did not register with, or answer, the CCTS in a timely fashion, and as a result, it took 7 months to be told this.
Dear Joelle,
Thank you for your feedback. At AllCore, we take all feedback as a chance to make our business better and provide our clients with the best service and support. In this situation, there are a number of facts that are misrepresented in your complaint. You approached us and said you were representing a "not-for-profit ISP Real Easy Net"; as such we negotiated in good faith and provided your organization special rates below our published rates to help you grow your business. Your request to cancel was received AFTER several of the installation dates had passed. As for your comments about not being part of the CCTS, this is not accurate as you can clearly see we are listed on their site as a "participating service provider". AllCore did also work with the CCTS team on this complaint as they were the ones who dismissed the complaint as you signed up as a reseller.
Please provide the date of Allcore becoming a "participating service provider". Further, do you dispute that *** did not install the dry-loops at any of the service locations prior to cancellation? Finally, the pricing and the structure of our organization is immaterial to the facts at hand.
Please provide the date of Allcore becoming a "participating service provider". Further, do you dispute that *** did not install the dry-loops at any of the service locations prior to cancellation? Finally, the pricing and the structure of our organization is immaterial to the facts at hand.
Also, do you dispute the following as factual?: {
Dear *** E ***
In a communication dated 07 June, 2017, we provided your complaint to AllCore Communications Inc. for their response. We have not received a response within the required period of time and are now proceeding to investigate the complaint.
During the course of our investigation, we will review the information and documents provided by you and AllCore Communications Inc.. Please be advised that we may contact you over the course of our investigation to obtain any additional information or documents needed to complete our investigation.
Once the investigation has been completed, the Commissioner will either reject the complaint or issue a non-binding recommendation, intended to represent a fair and equitable resolution to the complaint.
If you have any questions or concerns regarding the complaint, or anything contained in this correspondence, please do not hesitate to contact us.
CCTS
*** Box XXXXX, Minto Place RO
Ottawa, ON
***
X-XXX-XXX-XXXX
Sincerely,
CCTS Assessment Team
}