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Allegria Hotel Reviews (21)

We will apply the credit toward a gift certificate for $to be used in our [redacted] It will be sent to the address on file this afternoon A copy of the accompanying letter is attached

The [redacted] has sent a letter of apology to the guest via the method of communication initiated by the guest (U.SMail), offering compensation, prior to receiving message from the Revdex.com Please find a copy attached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I actually very much appreciate the prompt response from the hotel [redacted] and his offers of restitution are reasonable While my preference is still a refund to my credit card in the amount of $(half of the room rate, the other half was refunded to me by the front desk [redacted] at checkout), I would be willing to accept a hotel credit in that amount to be used toward dining, as was the proposed offer of restitution The [redacted] offered a complimentary Friday evening seafood dinner or Sunday brunch Unfortunately, neither of those work I have a severe [redacted] so I would be unable to enjoy the seafood dinner and I work on Sundays from 9:am - 3:pm so I would be unable to attend the brunch If the [redacted] prefers - and again my preference is just a monetary refund - I would be willing to accept a credit in the amount of $to be used toward a meal at the [redacted] I see from the menu that there are a variety of non-seafood options and my evening availability on the weekends is quite open I am hopeful that we can agree on an offer of restitution that we are both comfortable with I have already contacted my credit card company to dispute the charge so they may be in touch with the [redacted] as well seeking a refund of payment Should we be able to agree on something, I will contact them immediately to retract the claim Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Allegria Hotel regarding complaint ID [redacted] .Sincerely, [redacted]

The guest contacted the *** ***'s office after being credited 20% of their first night during their stayAn apology letter was sent (attached) Upon receipt, the guest called to dispute the apology/credit and spoke with the *** *** Apology was given during the call, and
one room night removed (attached) A complimentary brunch for was also offeredGuest told the *** *** he was satisfied The guest then wrote to the Revdex.com and posted on *** and ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Why would
I want to go back to a hotel where I had such a horrible experienceI asked the *** *** for a refund for the room and that *** *** said "no"
Sincerely,
*** ***

*** *** returned guest call on 9/** and spoke with guest The *** *** apologized for negative experience and offered compensation As a guest recovery effort, *** *** offered weekend stay package as guest of *** *** Guest refused, personally attacking the *** *** and stating that she would "rather amputate her own leg," before hanging up the phone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I appreciate the business handling this matter promptly and professionally
Sincerely,
*** ***

The [redacted] has sent a letter of apology to the guest via the method of communication initiated by the guest (U.S. Mail), offering compensation, prior to receiving message from the Revdex.com.  Please find a copy attached.

As the guest has already received a 20% adjustment on her room rate, we will further refund the guest for one night.

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I actually very much appreciate the prompt response from the hotel [redacted] and his offers of restitution are reasonable.  While my preference is still a refund to my credit card in the amount of $127.25 (half of the room rate, the other half was refunded to me by the front desk [redacted] at checkout), I would be willing to accept a hotel credit in that amount to be used toward dining, as was the proposed offer of restitution.  The [redacted] offered a complimentary Friday evening seafood dinner or Sunday brunch.  Unfortunately, neither of those work.  I have a severe [redacted] so I would be unable to enjoy the seafood dinner and I work on Sundays from 9:00 am - 3:00 pm so I would be unable to attend the brunch.  If the [redacted] prefers - and again my preference is just a monetary refund - I would be willing to accept a credit in the amount of $127.25 to be used toward a meal at the [redacted].  I see from the menu that there are a variety of non-seafood options and my evening availability on the weekends is quite open. 
I am hopeful that we can agree on an offer of restitution that we are both comfortable with.  I have already contacted my credit card company to dispute the charge so they may be in touch with the [redacted] as well seeking a refund of payment.  Should we be able to agree on something, I will contact them immediately to retract the claim.
Thank you,
[redacted]
 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 I want the entire visit refunded, the adjustment was not accepted as payment in full, only as a starting point.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will apply the credit toward a gift certificate for $125 to be used in our [redacted].  It will be sent to the address on file this afternoon.  A copy of the accompanying letter is attached.

Revdex.com:At this time, I have not been contacted by Allegria Hotel regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Allegria Hotel  regarding complaint ID [redacted].Sincerely,[redacted]

Review: 9/**/14

DO NOT STAY HERE, EVER! I have NEVER had a worse hotel experience in my life. It was truly a nightmare.

My brother had his wedding at The Allegria, Long Beach on 9/**/14. He also booked a block of rooms for the wedding party. Six months in advance, we reserved a junior suite and I was forced to prepay (MISTAKE NUMBER ONE) We requested sofa bed to be made up and confirmed this 2 weeks in advance

We arrived to check in and were greeted by a very young man with dark hair and acne. He spent almost thirty minutes trying to check us in. He claimed it was a "computer glitch" and the "system was down". We watched while 4-5 other guests next to us were checked in quickly. I suggested he ask for help from somebody and a woman with short cropped blond hair, who claimed to be a [redacted] came over and instantly checked us in. We informed him that we were here for the [redacted] wedding and that there was a "welcome bag" for us. He said, "I know nothing about that event. "He looked around and came back with a bag. He gave it to us. In the elevator, we looked in the bag which said, "Welcome to [redacted]'s Bar Mitzvah"- another of many, many sloppy and inept interactions.

Entering our room, we could not turn on the lights- the switch did not work. My wife stepped in a large puddle of water surrounding the refrigerator (totally empty, by the way). No mini-bar, no coffee machine, no bottle of water or single amenity offered in the room. The sofa bed was closed and unmade per our repeated request. We had reserved it with this request and confirmed two weeks out, as we had a rehearsal dinner to get to. There were 4 hangars and one old towel. The toilet would not flush, the TV had no service on the first 20 channels, all of the local and major networks and we were told this was a longstanding issue. There were about 5 working stations. The bathroom door hinge squeaked loudly each time it was open which really helped us sleep soundly. The phone did not work.

I walked all the way back to the desk, returned the "Bar Mitzvah bag" and asked for help. I was told an engineer would be "up right away". The engineer came up thirty minutes later. he said "don't worry about the refrigerator." He said the light switch was broken and he needed to replace it. He came back in 30 minutes, and took 45 minutes to fix it. He said the toilet was fixed.

We asked for another room- the desk said they would move us into a smaller room - No thanks; we prepaid for a junior suite, we had our son with us. We were frantic to get to our dinner, so unpacked and got changed, with the engineer still in the room. On the way out, I gave a long written list of our problems, (all within an hour of check in) and asked Nick at the desk to have a [redacted] contact me. He simply looked at me like I was crazy.

The restaurant breakfast buffet very weak and had very few choices. We waited 30 minutes for simple scrambles eggs. The next day's served breakfasts were outrageously overpriced, bland, unpolished and came with a 45 minute wait with only two other couples in the restaurant. The wedding was great and the only bright spot in this stay was the attentive and pleasant event staff.

The hotel staff, however, suffered from pervasive arrogance, and were mostly uncaring, unhelpful and unapologetic. There was absolutely no ownership of problems and NO follow through with requests for help or bill adjustments.

A [redacted], finally called me when I was two miles away on the beach. She asked what was wrong. I said that I had submitted a long written list and really did not want to explain again. She did not get it and made me do so anyway. She apologized profusely and said this was not the experience I should be having. She asked me to come to the desk to fix things. I said, "I am two miles away, trying very hard to enjoy my stay, why should I have to come back. She said, "don't worry, I will make things right and get back to you. When I came back to the room there was a hand written note with this message,

"Thank you for taking the time to let me know about your experience at the Allegria Hotel. Please accept my apologies for the unpleasant circumstances you described. I am disappointed to know we did not meet your expectations this time, and appreciate the feedback with the front desk. [redacted] and [redacted], we value your business, and look forward to a future opportunity to service you again. Best Regards, [redacted]." NO mention of any bill adjustments.

The following day, after going to the bathroom (I'll elaborate no further) again, the toilet would not flush. I looked in the tank, and there was an ancient mechanism which snapped. I went to the desk on the way out for the day and placed a work order. As before they said, "An engineer will be right up". We came back to the room at 10 PM after waiting 30 minutes for a valet to show-up with no apology for the wait. The room stank like a subway platform. The window handle was broken so we could not even open it to air the room out. I called very upset that the toilet had been left un-repaired for twelve hours. They said again, "an engineer will be right up." Thirty minutes later, needing to use the toilet, we called to inquire, "where was the engineer?. They said they would check. Thirty minutes after this, he came up and said "you are right, this hotel sucks, and the worst thing is they don't even give a [redacted]. " No truer words were spoken this week. He spent another hour replacing the handle. I finally went down to the lobby, in my robe, and angrily complained to the desk. They told me they would contact a superior that night and "make thing right".

Every single person I spoke to said bill credits would be made. Each chanted that they "were not authorized to do this". Several said that they would "talk with accounting to make things right. Two stated, "No adjustments can be made because you prepaid." So, I am being penalized for paying in full, six months early?

At check out with [redacted] he said that no contact could be made with any superior and any adjustments would have to wait until Monday. "We didn't charge you for parking, or for one of your breakfasts (a total of $80 off of a $1400+ bill). I told him that this was pathetic. I knew as soon as I left I would lose all ability to get any compensation.

[redacted] told me he fully empathizes with my concerns and he "PERSONALLY assures me" that he would contact accounting and call me before end of business Monday- As expected, he never called, and there are no answers to repeated calls to the phones at the offices of the [redacted] to the [redacted] and the [redacted].

The Allegria delivered 1 star service at 4 star price. The fact that they were "The King David Nursing Home" before being a hotel, came as no surprise. (The same owners by the way.)

As best man at the wedding, I am speaking for entire wedding party- we booked a large block of rooms. Nearly every one of us had similar experiences, and would NEVER come back. My brother, the groom spent tens of thousands of dollars for his wedding.

We should have checked the Internet reviews; [redacted] and others have dozens of similar complaints- all without satisfactory resolution.

This ENTIRE stay should have been comped and customers should not be penalized for prepayment. Management should be embarrassed for the quality of this stay and the TOTAL lack of responsiveness or accountability.

They are clearly playing to the profitable bar crowd and large, in-house catered events. The "new" Spare, modern, hipster vibe of a trendy boutique hotel, is quickly changed to a cold environment of uncaring and incompetence.

Update: 10/*/14

After weeks of phone calls and e-mails, I was able to speak to the [redacted] who e-mailed an apology letter and credited my credit card with one day’s stay.Desired Settlement: I expect a FULL refund for this terrible hotel experience.

Business

Response:

The guest contacted the [redacted]'s office after being credited 20% of their first night during their stay. An apology letter was sent (attached). Upon receipt, the guest called to dispute the apology/credit and spoke with the [redacted]. Apology was given during the call, and one room night removed (attached). A complimentary brunch for 2 was also offered. Guest told the [redacted] he was satisfied. The guest then wrote to the Revdex.com and posted on [redacted] and [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I want the entire visit refunded, the adjustment was not accepted as payment in full, only as a starting point.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was a guest at the Allegria Hotel from August **, 2014 - August **, 2014 and the quality of my stay was unsatisfactory. The room did not have working air conditioning and several of the advertised amenities were unavailable. I addressed this issue with the front desk [redacted], at checkout and he offered me a 50% refund. I informed him that I was not satisfied with that level of compensation and that I would be contacting the [redacted] and disputing the charge on my credit card. I wrote a letter detailing my concerns/issues to the [redacted], and sent it via email on September *, 2014 and again on September *, 2014 after I did not receive a response. I still have not received a response so I attempted to fax the aforementioned letter to the hotel in the event my email was being overlooked by the [redacted] or inadvertently going to his spam folder. However, both fax numbers listed on the hotel's website are inoperable. I have made multiple attempts at resolving this issue without external involvement, but have been unable to do so.Desired Settlement: I would like a full refund for the nightly rate + tax.

Business

Response:

The [redacted] has sent a letter of apology to the guest via the method of communication initiated by the guest (U.S. Mail), offering compensation, prior to receiving message from the Revdex.com. Please find a copy attached.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I actually very much appreciate the prompt response from the hotel [redacted] and his offers of restitution are reasonable. While my preference is still a refund to my credit card in the amount of $127.25 (half of the room rate, the other half was refunded to me by the front desk [redacted] at checkout), I would be willing to accept a hotel credit in that amount to be used toward dining, as was the proposed offer of restitution. The [redacted] offered a complimentary Friday evening seafood dinner or Sunday brunch. Unfortunately, neither of those work. I have a severe [redacted] so I would be unable to enjoy the seafood dinner and I work on Sundays from 9:00 am - 3:00 pm so I would be unable to attend the brunch. If the [redacted] prefers - and again my preference is just a monetary refund - I would be willing to accept a credit in the amount of $127.25 to be used toward a meal at the [redacted]. I see from the menu that there are a variety of non-seafood options and my evening availability on the weekends is quite open.

I am hopeful that we can agree on an offer of restitution that we are both comfortable with. I have already contacted my credit card company to dispute the charge so they may be in touch with the [redacted] as well seeking a refund of payment. Should we be able to agree on something, I will contact them immediately to retract the claim.

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will apply the credit toward a gift certificate for $125 to be used in our [redacted]. It will be sent to the address on file this afternoon. A copy of the accompanying letter is attached.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I appreciate the business handling this matter promptly and professionally.

Sincerely,

Review: On October **, 2014 my wife and I booked a hotel through [redacted] to spend one night at the Allegria Hotel in [redacted]. Unfortunately, our infant son became ill and we were unable to leave him for the night. When we called the Allegria Hotel to explain the situation they agreed to reimburse us if we could produce a note from our doctor confirming that our son was in fact sick. The next day we provided them with our doctor's note and they assured us that our CC would be reimbursed for the one night's hotel stay in the amount of $165.20 within the next 2-3 business days. We did not however receive the credit to our CC and when we called the Allegria Hotel to ask them as to why they didn't reimburse us, they told us that they did not actually charge us, but rather [redacted] did. We then called [redacted] to verify if this was correct, but after opening up a case number and discussing the matter extensively with their customer service department, they determined that this was not correct and they didn't charge us or receive payment for the hotel stay.Desired Settlement: A refund in full in the amount of $165.20 to the CC charged.

Consumer

Response:

At this time, I have not been contacted by Allegria Hotel regarding complaint ID [redacted].Sincerely,[redacted]

Review: I was at your hotel on 7/**/13 for brunch with a group of girlfriends. Unfortunately the waiter accidentally spilled a glass of champagne on me and while I was cleaning that he came back with a tray full of champagne and spilled the whole tray on my bag the second time . I have been trying to get in touch with someone at the property to resolve this issue but has not gotten any response. I have gotten in touch with all the management but no one has given me a straight response. First, I spoke to [redacted] and he referred her to [redacted] but neither were able to help with this situation. [redacted] suggested for me to come to your hotel so he can wash her Louis Vuitton leather bag with soap and water. He was completely rude about the whole situation and hung up on me. I was taken aback when a hotel manager in charge of such a nice property would give me such an answer .Desired Settlement: I am extremely disappointed with this situation and want you to resolve this matter. My bag was ruined completely and we would like you to replace it. I went into the Louis Vuitton store in the [redacted] Mall and was advised that the bag cannot be cleaned because the canvas and the sides of the bag ruined.

Consumer

Response:

At this time, I have not been contacted by Allegria Hotel regarding complaint ID [redacted].

I received a voicemail from the manager of the hotel. I tired to get back in touch with him while calling his direct line as well as speaking to his secretary. He still never has called back and I have left multiple voicemails.

Sincerely,

Review: The Allegria Hotel according to previous complaints on-line has not had air conditioning in most of their rooms for 3 months. They do NOT tell you any of this when you are booking your room. We were their for a wedding (which I was a bridesmaid in). We got their and guests were leaving because of the problem. Our room had no AC. It was about 95 Degrees out and 100% humidity. When we called down the Engineer came up but was honest and said "this will not be fix, it has been like this for ages". The sheets were literally wet from the humidity. We called downstairs for fans because we could barely breathe. They said they would send some up immediately. We called a number of times and received no fans. Our TV was broken and so was our phone. Other guests in the wedding party have their windows fall onto them when they tried opening them and were told it was due to "hurricane sandy" ( 2 years ago!) Another bridesmaid in the wedding had to wait 10 hours to get a toilet flusher which was missing from their toilet. The staff was unresponsive and could care less- these issues have been ongoing. When we went to check out I thought their would be some monetary compensation for the horrendous experience....instead they took off only $47.00. I have been trying to contact the [redacted] for 48 hours and have had no return call. People I were staying with woke up with terrible headaches because of the heat. They know of these problems, chose not to fix them and do not tell you of the problems when booking.Desired Settlement: I want a refund. It was the most horrible experience I have ever had. Also I hope this helps get things fix because no guests or brides should have to go through when we all did.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Why would I want to go back to a hotel where I had such a horrible experience. I asked the [redacted] for a refund for the room and that [redacted] said "no"

Sincerely,

Business

Response:

[redacted] returned guest call on 9/** and spoke with guest. The [redacted] apologized for negative experience and offered compensation. As a guest recovery effort, [redacted] offered weekend stay package as guest of [redacted]. Guest refused, personally attacking the [redacted] and stating that she would "rather amputate her own leg," before hanging up the phone.

Business

Response:

As the guest has already received a 20% adjustment on her room rate, we will further refund the guest for one night.

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Description: HOTELS

Address: 80 West Broadway, Long Beach, New York, United States, 11561-4036

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