Allen's Auto Service

Thank you for bringing this consumer's concern to our attention We are puzzled as to what her complaint is We have been sending this consumer letters and placed numerous calls to her for over ten yearsIn January of this year she wrote us requesting to settle some of her accounts for approximately twenty five percent of the principal balance payable over four monthsWe called her to give her an answer and our records reflect that she disconnected the call upon hearing our company nameIn March of this year she wrote us that we had not respondedWe then wrote her a letter advising what the original creditor would accept as settlement and offering her payment arrangements if she could not pay that amountIn April she wrote us requesting that we validate some of her accounts, to which the original creditor did and these were sent to her via mailIn May she requested that we validate one of her accounts and that she was now disputing and refusing to pay another accountIn June she has now filed a complaint stating that she has no contract with this office? We are acting as a third party collection agency for the original provider whose records reflect rendering services to her and her minor dependent on at least twelve occasions that we know of; most recently in She never responded in writing at all until January We feel that this complaint is not justified and that we have responded to her issues in a timely mannerTell us why here

SUBURBAN CREDIT CORPORATION [redacted] RDALEXANDRIA, VA November 22, Reference#: [redacted] Revdex.com K St NW 10th FloorWashington, DC Attention: [redacted] A Complaint ID# [redacted] Dear Mr [redacted] : Thank you for bringing this consumers concerns to our attentionAttached is our most recent letter to her explaining the nature of these accounts, where they are from, and steps that she can take to resolve these accounts if she is not the correct consumer In general when a consumer is treated at a hospital; the ancillary providers, i.eemergency room physicians, pathologist, radiologists, etcare not the custodians of the patient’s medical records, rather the facility/hospital isWhen a consumer wishes to review these records they are referred back to the custodian of the records whom will advise the ancillary providers if an error was made and provide a letter to the consumerRather than respond back to this office she has filed a complaint with the Revdex.com We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C***, Floor Manager, at ###-###-#### or me at ###-###-#### Sincerely, MEB***Administrator This is an attempt to collect a debt Any information obtained will be used for that purpose This is a communication from a debt collector.” Tell us why here

This company’s access to the information we supplied is covered under a Business Associate Authorization with the medical providerThere is no HIPPA violation [redacted] ’s account is being closed in this office and returned to the original provider for whatever disposition they deem necessary to protect their interestWe just received another dispute from [redacted] and our response this time was to ask [redacted] to remove it from his reportThis same information will be supplied to the Consumer Financial Protection Bureau that he has also registered a complaint withTell us why here

SUBURBAN CREDIT CORPORATION [redacted] ALEXANDRIA, VA ***December 21, Case# [redacted] Revdex.com K St NW 10" Floor Washington, DC 20005Attention: [redacted] Complaint ID# [redacted] Dear [redacted] :In response to this consumers complaint thank you for bringing this to our attentionThe conversation that transpired on the 16th was indeed the first conversation this office has had with [redacted] It is the policy of this office to treat all consumers with respect and we do apologize if she felt that this did not happenWe have reviewed the conversation with the representative who spoke with herShe did spend around five minutes on the conversation thoroughly explaining the debt and at the end of it she advised her that she would send another collection letter to her which was sent on the 17thShe does not recall [redacted] requesting a supervisor or she would have transferred the call to a supervisor.The doctors billing office has advised this office that three statements were sent to her prior to the account being placed in collectionsThe doctors billing office, [redacted] , ###-###-####, in Jacksonville, FL advises that this balance does remain due, and that the three bills sent, none were returnedIf she wishes to receive another copy of the original bill she may submit a written request to this office or call the billing office directly and reference account # [redacted] .She was also billed by this office and given thirty days to dispute or request validation of this account as wellNo mail that we have sent has been returned by the post office.We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C***, Floor Manager, at [redacted] or me at [redacted] .Sincerely,MEB [redacted] AdministratorThis is an attempt to collect a debtAny information obtained will be used for that purposeThis is a communication from a debt collector.”

November 2, 2015Dear [redacted] :In response to this consumers complaint thank you for bringing this to our attentionWe do acknowledge speaking with her in AugustThat has been our only telephone contact and during that call the representative agreed to accept $and advised her that it was ok to pay by mailPhone payments were discussed and she indicated that she was waiting for new checks to arrive and that she would start to mail her payments inAs of today no payments have been receivedIn the interim we have tried to reach her but our subsequent attempts were not successful.Contrary to her complaint, this account was not reported to [redacted] until October 28, and the conversation in August took place on August 19, Further, credit reporting decisions are made at the client level not the individual consumer level and our collectorshave no control over when and/or if an account gets reportedAs payments are made they will be reported to [redacted] approximately 15-days after receipt of the payment.We hope this resolves this consumers complaint and if anyone has any questions, please fej free to contact Jeff Carson, Floor Manager, at ###-###-#### or me at [redacted] .MEB

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for bringing this consumer’s concerns to our attention She has four separate items that were placed in this office for collectionsThis office has a contract with the emergency room physician’s group whose records indicate that she was their patient on four different dates of services in We are sending her a cover letter and copies of all four accountsWe trust that this will satisfy her complaint and if she has any questions she may speak with our Floor Manager Jeff C [redacted] at ###-###-#### or myself at ###-###-####Regards, M.EB [redacted] Administrator Tell us why here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I had never been seen at this facility Regards, [redacted]

June 14, 2016Dear [redacted] :Thank you for bringing this consumer's complaint to our allowing us to respond Our records do not reflect any communication with [redacted] Typically when a consumer calls in we do ask for a name and account number if they are calling off a letter Our agents are all trained to treat all consumers with respect and to respect the privacy of all consumers If [redacted] was not treated professionally we do offer our apologies In his complaint he states that he has spoken with the hospital and was transferred to various departments who could not find any records of this charge The debt in question is not owed to the hospital rather it is owed to the emergency room physician whose records are reflecting that they treated him in the emergency room at [redacted] Hospital on October 24, If he wishes to confirm this account he may speak with their billing office at ###-###-#### Monday thru Friday from 8:AM to 7:PM and reference account number [redacted] .We are sending [redacted] an original copy of this debt, as supplied by the original creditor, and if he wishes to speak with this office we invite him to call Jeff C., Floor Manager or me at ###-###-####.MEBAdministrator

June 14, 2016Dear Mr Perryman:Thank you for bringing this consumer's complaint to our attention and allowing us to respond Our records show no attempts or requests advising this office that we had an incorrect pone number being called prior to this complaint being received We have removed the phone number in question from being called and do apologize for any inconvenience We do in fact leave in our voice mail script a number to be called if the phone number is incorrect We do monitor that voice mail daily we do regret that it may not have worked for her when she made the attempt or when she attempted to reach a live agent to inform them of the wrong number If she wishes to speak with this office we invite her to call Jeff C, Floor Manager or me at [redacted] .MEBAdministrator This is an attempt to collect a debt Any information obtained will be used for that purpose This is a communication from a debt collector."

SUBURBAN CREDIT CORPORATION*** *** RDALEXANDRIA, VA 22310 November 22, 2016
Reference#: *** Revdex.com K St NW 10th FloorWashington, DC 20005 Attention: *** *** A Complaint ID# *** Dear Mr ***: Thank you for bringing this consumers concerns to our attentionAttached is our most recent letter to her explaining the nature of these accounts, where they are from, and steps that she can take to resolve these accounts if she is not the correct consumer. In general when a consumer is treated at a hospital; the ancillary providers, i.eemergency room physicians, pathologist, radiologists, etcare not the custodians of the patient’s medical records, rather the facility/hospital isWhen a consumer wishes to review these records they are referred back to the custodian of the records whom will advise the ancillary providers if an error was made and provide a letter to the consumerRather than respond back to this office she has filed a complaint with the Revdex.com We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C***, Floor Manager, at ###-###-#### or me at ###-###-#### Sincerely, MEB***Administrator This is an attempt to collect a debt. Any information obtained will be used for that purpose. This is a communication from a debt collector.” Tell us why here

SUBURBAN CREDIT CORPORATION
FRANCONIA RD
ALEXANDRIA, VA
April 4, 2016
Reference#
***
Revdex.com
K St NW 10th
Floor
Washington, DC
Attention: *** ***
Complaint ID# ***
Dear ** ***:
Thank you for bringing this consumer’s
complaint to our attention and allowing us to respondWe did speak with ** *** in October She attempted to pay with a
credit card that was declinedAt the time she paid she did not advise our
representative that the card was a medical spending card which we are not
allowed to process in our officeWhen the card declined we attempted to call
her and let her know and we left two voice messages and invoiced her by mail
three times since then and did not hear back
We then spoke with her on March and she agreed to pay if we sent her
another bill which we did on March On March we followed up with her and she
denied receiving the collection notice that we had sentOur apologies if she
feels that the she was not treated with respect as all of our collectors are
trained to treat all consumers in a respectful and professional manner during
all conversations
As for her attorney representing her we are aware of that and are
following up with her attorney who as of today has not asked us for a copy of that billIn her desired resolution she is asking us to prove a negative which we
cannot do. This doctor’s office has not
added any fees nor is any interest being charged on accountsWe have placed a
thirty day hold on her accounts in order for her forward payment by mail to or
she may call our Floor Manager, Jeff C***, or myself at ###-###-#### and do
the payment by phone
MEB***
Administrator
This is an attempt to collect
a debt. Any information obtained will be
used for that purpose. This is a communication
from a debt collector.”

November 2, 2015Dear ** ***:In response to this consumers complaint thank you for bringing this to our attentionWe do acknowledge speaking with her in AugustThat has been our only telephone contact and during that call the representative agreed to accept $and advised her that it was
ok to pay by mailPhone payments were discussed and she indicated that she was waiting for new checks to arrive and that she would start to mail her payments inAs of today no payments have been receivedIn the interim we have tried to reach her but our subsequent attempts were not successful.Contrary to her complaint, this account was not reported to *** until October 28, and the conversation in August took place on August 19, Further, credit reporting decisions are made at the client level not the individual consumer level and our collectorshave no control over when and/or if an account gets reportedAs payments are made they will be reported to *** approximately 15-days after receipt of the payment.We hope this resolves this consumers complaint and if anyone has any questions, please fej free to contact Jeff Carson, Floor Manager, at ###-###-#### or me at ***.MEB

I do not accept Hi-Health's response and find their sales reps to be aggressive and unable to accept responsibilityI will not be a customer of Hi-Health's in the futureThis entire situation has been so uncomfortable for meI can only feel pity on the female, Caucasian, sales rep who swindled her way into building E and hope she grows up so other potential and existing customers (unlike myself) do not feel forced into buying their product

In response to this consumers complaint thank you for bringing her concerns to our attentionThe reason for the late response to her complaint is today is the first time this complaint was brought to our attentionIn the interim ** *** filed a complaint with the Consumer Finance Protection
Bureau and we did investigate and our response is below:This consumer's account was placed here for collections in and she was notified in writing of its placementShe responded to this billing by requesting that a claim be submitted to the Veterans Administration (VA) which we submitted to the billing office for our client, the pathologist at *** *** HospitalA claim was submitted to the VA in December In September the VA did pay her accountUnfortunately this office was slot made aware of this fact due to an inadvertent error at the doctors billing officeHer file has been marked as paid in full in this office.We hope this resolves this consumers complaint and if anyone has any questions,

Thank you for your additional responseOur client was informed by the facility that you were the patient on these four occasionsOn your *** disputes the supplied social security numbers and date of birth match the data that you supplied to ***If your identification was stolen, please provide us with a copy of the police report confirming thisAlternately, if the hospital supplies you with a letter stating that an error was in fact made and you were not their patient on these four occasions, please provide us with that letter and ask the hospital to inform all the medical providers to whom they supplied your informationWe will, of course, comply with our client’s requests in this matterRegards M.EB*** Administrator

SUBURBAN CREDIT CORPORATIONFRANCONIA RDALEXANDRIA, VA 22310 February 22, 2016
Reference# ***Revdex.com K St NW 10th FloorWashington, DC 20005Attention: *** *** Complaint ID# ***Dear ** ***:In response to this consumers complaint thank you for bringing her concerns to our attentionThe validation request that she sent and that we responded to has been her only contact with this officeThe bill that was supplied is considered proper validation as it was not supplied by this office, rather it was a current statement issued by the original creditor*** *** *** is the billing entity utilized by the emergency room physician. The place of service where these services were rendered is *** *** HospitalThis is not owed to the hospitalThe contact information for the physicians is: *** *** *** *** c/o *** *** * *** *** *** ** *** JACKSONVILLE, FL *** Phone # ###-###-####Account # ***If she wishes, she may contact the doctors billing office at the above number and they can confirm these charges as well. If she wants to see who signed for her son to receive treatment, the custodian of the medical records (not the billing records for this charge) is the hospitalIn an effort to resolve this matter amicably, upon receipt of payment in full, this office will request that *** remove the reporting of this item from her *** file We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C***, Floor Manager, at ###-###-#### or me at ###-###-####. Sincerely,MEB***Administrator "This is an attempt to collect a debt. Any information obtained will be used for that purpose. This is a communication from a debt collector.”

Thank you for bringing this consumer’s concerns to our attention. She has four separate items that were placed in this office for collectionsThis office has a contract with the emergency room physician’s group whose records indicate that she was their patient on four different dates of
services in We are sending her a cover letter and copies of all four accountsWe trust that this will satisfy her complaint and if she has any questions she may speak with our Floor Manager Jeff C*** at ###-###-#### or myself at ###-###-####Regards, M.EB*** Administrator Tell us why here

SUBURBAN CREDIT CORPORATIONFRANCONIA RDALEXANDRIA, VA 22310 August 16, 2016
Reference#: ***+linksRevdex.com K St NW 10th FloorWashington, DC 20005Attention: *** *** * Complaint ID# ***Dear ** ***:We do acknowledge receipt of her request for validation and or deletion on July 11, 2016. We confirmed with the original creditor involved that these debts are owed and their office provided us validation to send to herThis data was mailed to her on August 10, 2016. Upon receipt of her second letter August 11, 2016a, we reviewed this file and found that we inadvertently only sent her a copy of one of her two accountsOn August 12, we asked *** to remove from her files the account that we did not mail a copy of the validation onWe are in the process of sending her a copy of this account which does remain due. We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C***, Floor Manager, at ###-###-#### or me at ###-###-####. Sincerely,MEB***AdministratorThis is an attempt to collect a debt. Any information obtained will be used for that purpose. This is a communication from a debt collector.” Tell us why here

SUBURBAN CREDIT CORPORATION FRANCONIA RD ALEXANDRIA, VA December 11, Case# ***Revdex.com K St NW 10thFloor Washington, DC 20005Attention* *** ***Complaint ID# ***Dear ** ***:In response to this consumers complaint thank you for bringing
this to our attentionWe do acknowledge speaking with her on the 16th of NovemberDuring that conversation she advised our representative that she has not working and had no source of income to payShe stated that she was a studentOur representative reminded her that our records reflect speaking with her on two other occasions in which she stated that she would remit the payment to the office and when followed up promised to call the representative backShe denied those conversations and the representative advised her that he would make note of that and that ended the conversationShe subsequently called back and asked to speak with a supervisorHer call was transferred to a supervisor who logged her complaintShe felt that she was mistreated on the phoneOur supervisor listened to her complaint explained the debt and advised that the conversation would be reviewed with the collector and apologized if she felt that he did not treat her with respect, She advised the supervisor that she would file a complaint with the Revdex.com.All of our collectors go thru extensive training and are instructed to treat all consumers with respectShe did call back and complain and our supervisor did in fact review this call with the collectorWe do apologize for any misunderstandings and no further contact will be initiated by this office to this consumer, however the balance is still dueShe is welcome to call Jeff C***, Floor Manager, at *** or *** for information regarding a payment and/or payment arrangementsShe may also pay the original creditor direct by sending payment % *** *** ***, *** *** *** Manassas, VA *** and her account # in that office is ***.We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C***, Floor Manager, at *** or me at ***Sincerely,MEB*** Administrator