Allen's Auto Service

SUBURBAN CREDIT CORPORATIONFRANCONIA RDALEXANDRIA, VA 22310 July 12, 2016
Case# *** Revdex.com K St NW 10th FloorWashington, DC 20005Attention: *** *** Complaint ID# ***Dear ** ***This should not be a complaint registered with the Revdex.comWe have in fact spoken with this consumer and are in contact with him and are working with him to resolve the matters###-###-#### is our phone number as well as ###-###-####We have checked our website and the contact numbers on there are correctIf he could please advise what email he is sending questions to as we generally do not communicate with consumers by email.We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C***, Floor Manager, at ###-###-#### or me at ###-###-#### Sincerely,MEB***AdministratorThis is an attempt to collect a debt. Any information obtained will be used for that purpose. This is a communication from a debt collector.”- Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

June 14, 2016Dear *** ***:Thank you for bringing this consumer's complaint to our allowing us to respond Our records do not reflect any communication with *** *** Typically when a consumer calls in we do ask for a name and account number if they are calling off a letter
Our agents are all trained to treat all consumers with respect and to respect the privacy of all consumers If *** *** was not treated professionally we do offer our apologies In his complaint he states that he has spoken with the hospital and was transferred to various departments who could not find any records of this charge The debt in question is not owed to the hospital rather it is owed to the emergency room physician whose records are reflecting that they treated him in the emergency room at *** *** Hospital on October 24, If he wishes to confirm this account he may speak with their billing office at ###-###-#### Monday thru Friday from 8:AM to 7:PM and reference account number *** ***.We are sending *** *** an original copy of this debt, as supplied by the original creditor, and if he wishes to speak with this office we invite him to call Jeff C., Floor Manager or me at ###-###-####.MEB. Administrator

At Hi-Health we always bend over backwards to ensure complete customer satisfactionUpper management thoroughly investigated the details set forth in this Complaint. Hi-Health cannot substantiate the existence of any true grievance, dispute or controversy between this
Complainant and any HI-Health employee, practice or policyWe are sorry the Complainant is dissatisfied but there is no appropriate redress that can be offered

SUBURBAN CREDIT CORPORATIONFRANCONIA RDALEXANDRIA, VA 22310 November 15, 2016
Reference#: *** Revdex.com K St NW 10th FloorWashington, DC 20005Attention: *** *** * Complaint ID# ***Dear ** ***:Thank you for bringing this consumers concerns to our attentionThis matter was first brought to our attention on November 10, When inadvertent errors occur we pride ourselves in resolving them right awayA request has been issued today to our vendor asking for $to be credited back and a receipt will be going out in today’s mailThe credit should be appearing in her account within the next three to four business days.We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C***, Floor Manager, at ###-###-#### or me at ###-###-####.Sincerely,MEB***Administrator This is an attempt to collect a debt. Any information obtained will be used for that purpose. This is a communication from a debt collector.” Tell us why here

June 14, 2016Dear Mr Perryman:Thank you for bringing this consumer's complaint to our attention and allowing us to respond Our records show no attempts or requests advising this office that we had an incorrect pone number being called prior to this complaint being received We have
removed the phone number in question from being called and do apologize for any inconvenience We do in fact leave in our voice mail script a number to be called if the phone number is incorrect We do monitor that voice mail daily we do regret that it may not have worked for her when she made the attempt or when she attempted to reach a live agent to inform them of the wrong number If she wishes to speak with this office we invite her to call Jeff C, Floor Manager or me at ***.MEB. Administrator This is an attempt to collect a debt Any information obtained will be used for that purpose This is a communication from a debt collector."

This company’s access to the information we supplied is covered under a Business Associate Authorization with the medical providerThere is no HIPPA violation** ***’s account is being closed in this office and returned to the original provider for whatever disposition they deem necessary to protect their interestWe just received another dispute from *** and our response this time was to ask *** to remove it from his reportThis same information will be supplied to the Consumer Financial Protection Bureau that he has also registered a complaint withTell us why here

Thank you for bringing her concerns to our attentionA review of her file shows that on January 31, her account was placed for collections by the original creditorShe was properly notified of this by first class mailDespite our attempts to reach her by phone and mail we did not hear
from her until her fax on April 11, which was a request for a comprehensive validation of her accountIn accordance with that request, we requested and received and sent a comprehensive validation from the original providerThere has been no HIPAA violation as she has statedWe trust this addresses her complaint and if she has any questions she may contact Marlene B***, Adminstrator, or Jeff C***, Floor Manager, at ###-###-#### or ###-###-####Tell us why here

The undersigned had a conversation on the evening of 6/with the ComplainantThe Complainant stated that she filed this complaint on behalf of a superior at her place employment who placed an order on www.hihealth.com for eleven boxes of Quest Nutrition Bars (bars)
and four boxes of Quest Nutrition Chips (bags).The Complainant's superior initially claimed that he failed to receive eight of the eleven boxes of Quest Bars that he orderedHi-Health has in its possession of three signed UPS receipts proving the entire order was received by the Complainant's boss within five business days following his orderThe Complainant admitted to the undersigned on 6/that her boss did indeed receive the complete order; Apparently the eight boxes of Quest Bars that seemed to be missing were misplaced in the basement of the boss's' apartment building. During the complaint process Hi-Health refunded the sum of $to the Complainant's boss, giving him the benefit of any doubtBased on the Complainant's admission it appears her boss owes HI-Health $due to the un-justified refund he received

November 16, 2015Dear ** ***:In response to this consumers complaint thank you for bringing this to our attentionThe phone number in her complaint for *** *** *** is incorrect and goes to a company that does billing for radiologistsIf she wishes to validate this account
with our client the phone number for the doctors billing office is ###-###-#### and her account # is ***This consumer did receive a call back from a supervisor here on Friday when she called us and requested to speak with one and that call went to voice mail.Today another supervisor did call her and provide the above information and she called us back and advised that *** *** *** is sending her a copy of the bill and she will investigate it upon receipt.We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C***, Floor Manager, at ###-###-#### or me at ###-###-####.Sincerely,MEB.Administrator

SUBURBAN CREDIT CORPORATION*** *** RDALEXANDRIA, VA 22310 November 28, 2016 Reference#: *** Revdex.com K St NW 10th FloorWashington, DC 20005 Attention: *** *** A Complaint ID# *** Dear Mr ***: Thank you for bringing this consumers rebuttal to our attention and allowing us to respondThis consumer owes this company no moneySuburban Credit Corporation is a third party collection agencyWe represent our clientsNo money is owed to this companyMs *** owes two of our clients the eight items that this office is reporting to *** on the original creditor’s behalf She first requested validation of these items on June 13, She had not responded to numerous letters or phone calls since and when these accounts were referred for collectionAll eight were individually billed by our clients and this office prior to reporting to ***Her dispute was noted appropriately and *** was timely notified on June 30, that she was disputing all eight of these items As for her statement that she received “computerized statements from some doctors from almost four years ago”That is proper validation as those statements did not come from this office but were supplied by the original creditor, after she requested validationThe original creditor is the multiple doctors’ she owes for services provided almost four years agoAll that our clients are asking is to receive payment for these services that their records are reflecting are owed by Ms *** We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C***, Floor Manager, at ###-###-#### or me at ###-###-####. Sincerely, MEB***Administrator This is an attempt to collect a debt. Any information obtained will be used for that purpose. This is a communication from a debt collector.” Tell us why here

September 14, 2015Dear ** ***:In response to this consumers complaint thank you for bringing this to our attentionPlease note that we are in fact responding timely as September 11, is the date this consumers complaint has been receivedWe did speak with her on August 11, During
this phone conversation she questioned Ms R*** about what the debt is forShe explained that our client rendered services to her in an emergency room and these charges reflect the professional fees for the emergency room physicianWe explained to her that she had been billed repeatedly by this office for the debt a few years agoShe requested additional information that we do not have in our computer system and we gave her our clients billing office number to request or verify any additional medical and/or insurance billing details.We are closing our files in this matter and referring this account back to our client and she will not be contacted further by this office in regards to this debt.If she has any questions, she may contact Jeff C***, Floor Manager, at *** or me at: ***.Sincerely,M.EB.Administrator

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

September 22, 2015Dear ** ***:In response to this consumers complaint thank you for bringing this to our attentionThis consumer has never responded to this office by letter or call since this account was placed here for collections and our records reflect no contacts at all with this
consumerThis matter has not been reported to any consumer reporting agencies.We are closing our files in this matter and referring this account back to our client and she will not be contacted further by this office in regards to this debt.If she has any questions, she may contact Jeff C***, Floor Manager, at ###-###-#### or me at ###-###-####.Sincerely,MEBAdministrator

Thank you for bringing this consumer's concern to our attention. We are puzzled as to what her complaint is. We have been sending this consumer letters and placed numerous calls to her for over ten yearsIn January of this year she wrote us requesting to settle some of her accounts for
approximately twenty five percent of the principal balance payable over four monthsWe called her to give her an answer and our records reflect that she disconnected the call upon hearing our company nameIn March of this year she wrote us that we had not respondedWe then wrote her a letter advising what the original creditor would accept as settlement and offering her payment arrangements if she could not pay that amountIn April she wrote us requesting that we validate some of her accounts, to which the original creditor did and these were sent to her via mailIn May she requested that we validate one of her accounts and that she was now disputing and refusing to pay another accountIn June she has now filed a complaint stating that she has no contract with this office? We are acting as a third party collection agency for the original provider whose records reflect rendering services to her and her minor dependent on at least twelve occasions that we know of; most recently in She never responded in writing at all until January We feel that this complaint is not justified and that we have responded to her issues in a timely mannerTell us why here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I had never been seen at this facility
Regards,
*** ***

SUBURBAN CREDIT CORPORATION *** *** ** ALEXANDRIA, VA ***December 21, Case# ***Revdex.com K St NW 10" Floor Washington, DC 20005Attention: *** *** Complaint ID# ***Dear ** ***:In response to this consumers complaint thank you for bringing this
to our attentionThe conversation that transpired on the 16th was indeed the first conversation this office has had with ** ***It is the policy of this office to treat all consumers with respect and we do apologize if she felt that this did not happenWe have reviewed the conversation with the representative who spoke with herShe did spend around five minutes on the conversation thoroughly explaining the debt and at the end of it she advised her that she would send another collection letter to her which was sent on the 17thShe does not recall ** *** requesting a supervisor or she would have transferred the call to a supervisor.The doctors billing office has advised this office that three statements were sent to her prior to the account being placed in collectionsThe doctors billing office, *** *** * ***, ###-###-####, in Jacksonville, FL advises that this balance does remain due, and that the three bills sent, none were returnedIf she wishes to receive another copy of the original bill she may submit a written request to this office or call the billing office directly and reference account # ***.She was also billed by this office and given thirty days to dispute or request validation of this account as wellNo mail that we have sent has been returned by the post office.We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C***, Floor Manager, at *** or me at ***.Sincerely,MEB*** AdministratorThis is an attempt to collect a debtAny information obtained will be used for that purposeThis is a communication from a debt collector.”

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Since as Suburban Credit Corporation stated in the beginning of paragraph of their response, I DO NOT OWE THEM ANY MONEYTherefore, they have zero right to be reporting to the credit bureau that I doJust because they purchased alleged bad debt from someone doesn't mean that a person legally owes themAll that I want is for them to remove the items from my credit report since they are inaccurateApparently they intend for this to drag out and go to courtIf that's the case, I hope that they are prepared to write a check for $5,in damages for each accountI do not intend to discuss this any further, as I'm beyond frustrated at their refusal to do what is legally required of themThank you Revdex.com for attempting to resolve this ongoing issue with these people.
Regards,
*** ***

SUBURBAN CREDIT CORPORATION *** *** ** ALEXANDRIA, VA ***December 29, Case; ***Revdex.com K St NW 10" Floor Washington, DC 20005Attention: *** *** Complaint ID# ***Dear ** ***:In response to this consumers complaint thank you for bringing this
to our attentionThe conversation that transpired on December 28th was our first conversation with ** ***Her account was listed with this office for collections in In August and September of she made two payments by check for $a piece leaving her a balance of $She was subsequently billed with no response and the only phone number we have was removed as a disconnected phone number.During our first conversation on the 28th she spoke with a collectorOur collectors are all trained to treat all consumers with respectIf this did not happen we do offer our apologies as they were offered to her when she called back later on the 28th and spoke with a managerThe doctors billing office has advised this office that this balance remains due and that her insurance applied their charges to her deductible for the calendar year The doctors billing office, *** *** * ***, ###-###-####, in Jacksonville, FL advises that they also spoke with her on December 28, 2015, explained the debt, and told her to call this officeWe can only speculate that it was the hospital and the hospital’s collections agency that may have advised her that no balance was due and is mailing her a receipt.We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C***, Floor Manager, at ###-###-#### or me at ***.Sincerely,MEB*** AdministratorThis is an attempt to collect a debtAny information obtained will be used for that purposeThis is a communication from a debt collector.”