Alliance Air & Duct, Inc

Revdex.com spoke with the businessThe customer is being scheduled for Monday

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Alliance is not true in the facts on this issue. They continue to avoid returning my calls and the grill was an item requested in the orginial contract. On May 28, 2015, Alliance sent out a Technician to trouble shoot the problem, but again they were unable to resolve the issue. Their Technician complain to me that Alliance was suppose to sent a Technician from *** *** *** with him to help resolve the problem with the heat pump installation and why it was not working. On Thursday, May 28, 2015, I called Alliance twice and finally got to speak with *** and she stated that she would send someone else out to trouble shoot the problem on Friday, May 29, 2015. I have requested a new unit since they are unable to fix the one installed andit is still under warranty. I also requested that the service provider place a name plate on the unit and give me registration papers so the unit can be registered. I will wait the seven days before getting back with you to see if Alliance resolve my problem
Regards,
*** ***

Revdex.com spoke with *** from the businessThe customer's heat pump is installed they are still working with tech support of the system to determine if parts inside have gone bad due to a fireThe grill has been installed but a temp plate and an air filter are not on the contract they they with
this customerAt this time they are still working towards resolution

I accept this offer; however, Alliance has said that they would refund us on Friday and have not done that yet.
RevDex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Alliance Air & Duct, Inc regarding
complaint ID ***
Regards,
*** ***

I spoke with *** from the company and he stated that he refunded the consumer the $** and didn't put the check in the bank

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Alliance still have not contact or scheduled an appointment to finish the work on my air conditioning
Regards,
*** ***

RevDex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I read *** response that she purchased a pad for the unit that was installed in JUNE I had already paid a reputable company to bring the unit up to state code requirements by installing a pad and legs However, this is not the basis for my complaint I made the complaint because Alliance Air Duct was working on the ac because it had frozen up in early JUNE After replacing the ac unit, coil, thermostat, gas furnace and air handler the unit froze up again and it was AUGUST! That is when I instructed my home warranty company, *** *** that I did not want Alliance to do any further work on my ac system as it was apparent that they did not know what they were doing I had contacted Alliance when the system froze up again after they had replaced all those parts They never even returned my telephone call
At this point *** *** sent a new company and they found that Alliance had improperly installed the coil in that they placed insulation against the right side of the coil preventing air from moving across the coil In addition, Alliance installed the oil filter on the air conditioning unit out side backwards The new company also pointed out that state code was not met as Alliance did not put a new pad with legs on the new unit (something the new company said was included in the price they charge for all new ac units) In addition, no clean out was installed on the air handler in the garage so that any future issues with the unit freezing up would result in the furnace motor being flooded with water I also paid the new company to install the proper clean out and back up drain for the unit
Alliance over the course of more than months replaced the entire hvac system to correct an original freezing up issue I am not convinced all those parts needed to be replaced They failed to show up for promised dates to repair the system on multiple occasions and in the end provided faulty workmanship resulting in the system freezing up
They advised me to move the air filter in the ac system from the unit in the garage to a return inside the house which was not the proper thing to do
My experience with Alliance's work and reliability was totally unacceptable by any standard of service At this point I don't want anything else from this disreputable company I do want to warn any unsuspecting people from becoming involved with such an incompetent company
*** ***

Revdex.com spoke with the businessThey were unable to locate the problem and hired additional company to locate the issue, they were able to and the work has since been completed and resolved

Yes, we...

did receive the check; thank you very much
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Alliance is not true in the facts on this issue.  They continue to avoid returning my calls and the grill was an item requested in the orginial contract.  On May 28, 2015, Alliance sent out a Technician to trouble shoot the problem, but again they were unable to resolve the issue.  Their Technician complain to me that Alliance was suppose to sent a Technician from [redacted] with him to help resolve the problem with the heat pump installation and why it was not working.  On Thursday, May 28, 2015, I called Alliance twice and finally got to speak with [redacted] and she stated that she would send someone else out to trouble shoot the problem on Friday, May 29, 2015.  I have requested a new unit since they are unable to fix the one installed andit is still under warranty.  I also requested that the service provider place a name plate on the unit and give me registration papers so the unit can be registered.  I will wait the seven days before getting back with you to see if Alliance resolve my problem.
Regards,
[redacted]

[redacted] stated that he is scheduled for June 9th to have the issued look at, he has been on the schedule for three weeks for that date.

I accept this offer; however, Alliance has said that they would refund us on Friday and have not done that yet. 
Better Business...

Bureau:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
Thank you for speaking with me today.  I’d like to clarify some things with regard to Larry’s reply…
 
At the time the business was owned by his brother.  This is incorrect.  His brother was the first to look at the dishwasher.  The issue was intermittent & was not a problem when he came to my home.  He said I could call him if the issue started, again & he would reassess the problem at no charge.  I called numerous times after the problem started again & my calls/messages were never answered.  I finally got a hold of the brother who advised me to call Alliance because they had agreed to handle/honor the commitments he had with his previous clients.  He worked for Alliance at that point. 
 
His brother stopped servicing the home due to the condition of the home.  This is inaccurate.  Alliance agreed to fix my unit after it was determined that it needed a new pump motor.  His brother installed the motor & advised me that there was a leaking pipe that had caused water damage to a piece of particle board/chip wood on the floor that the dishwasher was sitting on.  He asked me to remove the particle board & get rid of the mold.  I removed the particle board & removed the mold using diluted bleach & Mold Armour Instant Mold and Mildew Stain Remover.  I ran a heater fan in that area for 2 days to dry it out as well.  The area under the cabinet was swept & vacuumed clean before any mold remediation was done. 
 
The customer got in contact with [redacted] and they did install the dishwasher and finish the contracted job.  Even after the area was prepped, it still took them a week to get out to install the dishwasher.  When I came home, the dishwasher had been installed.  The bottom of the dishwasher clearly protrudes far enough beyond the façade of the lower cabinets so that you see the insulation surrounding the tub as well as the springs for the door, but at that point I was so frustrated with how long it took them to install it under the cabinet & I had mountains of dishes to clean; I was going to use it.  They did install the dishwasher; however, it does not look like it was professionally done.  Obviously, clutter/cleanliness of my home did not inhibit them from being able to install the dishwasher; they just did a really awful job.
 
They are not able to have their employees service the home at this time due to the condition of the home.  They have not been to my home since they installed the dishwasher back under my counter.
 
If the customer cleans his home and can show where the services were not completed the business will get someone to go to the home and fix the issues.  They no longer service appliances at this time.  So… what is the suggested resolution, here?  Are they asking me to clean my home so that they can come back to install the dishwasher properly only to tell me when I call that they no longer service appliances at this time?  I’m not asking them to do anything to the appliance other than to reinstall it so that it looks like it was done by a professional.  I could have installed it & had the same result.  I paid them to install it because I thought they would do a better job.
 
 
My desired outcome remains the same.  I want them to come back & reinstall the dishwasher under my lower cabinets so that the trim of the dishwasher is flush or slightly recessed from the cabinet facing; I shouldn’t be able to see any “parts” of the dishwasher beyond the cabinet facing.

I spoke with [redacted] from the business and she stated that a check #[redacted] was put in the mail a few weeks ago. She will be cancelling that check and putting a new one in the mail for the consumer tomorrow morning.

Revdex.com spoke with the business. The only item left to receive from the manufacturer is the name plate and the defrost board. These are on their way but have not arrived yet. At this time the cooling does work the issues is that it does not switch to heat. The business has been in contact with the customer to let her know this.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Alliance Air & Duct, Inc regarding...

complaint ID[redacted].
Regards,[redacted]

Revdex.com spoke with [redacted] of the business. She said that the refund for the $500.00 dollars would not be a problem, it will be refunded by the middle of end of next week.

The Revdex.com spoke with [redacted] of the business, she stated the work was done and was completed. She did not realize that the customer was not provided a receipt and will send her one by the email address they had on file.

[redacted] from the business called and he stated that the employee dug around the consumers house and found that there was roots above the pipe. If the roots ran all the way to the road, that is when the bill would have been $3,300.00. He recommended the consumers get a second opinion before any work was performed.