Alliance Laundry Systems

see Attached document

I bought a brand new washing machine The latest speed queen model and the machine does not clean at all the stuff come out dirty, I called the company multiple times they did not want to send anyone finally they sent out the technician and the technician told me that those new machines just don’t clean and everybody is complaining about it.

I purchased a speed queen TR5 washer and and dryer two months ago. They are broken. I want to return them.

My washing machine has not been working for quite a while and despite many attempts to have it serviced the issues have still not been resolved. They have sent me to many different appliance repair companies and still none have actually made te necessary repairs. I spent a lot of money on a washing machine because I needed something top quality and dependable and they have completely let me down. The machine is still under warrantee but they have failed to deliver results.

Date of Purchase: 10/16/16
Repair Attempts by "authorized" servicers: 10/19/16, 2/10/17, 11/5/18,
FOURTH REPAIR ATTEMPT scheduled for Thursday, 11/8/18
Issue: Washing machine leaks water

I have been more than patient with the repair, under warranty, of this washing machine. Speed Queens authorized/trained servicers clearly cannot repair this washing machine as it still leaks! I am requesting the machine be replaced with a new machine.

My washer has given me a problem from the beginning of bleach stains on clothes. After I wash a white load with bleach, the next load or two of dark clothes washed without bleach sometimes will have bleach stains, completely ruining the item. I have done everything they suggested but it continues to happen. We contacted Alliance and they advised us to have a local authorized speed queen repairman come to check the machine. There was evidence of bleach that had run down the outside of the tub and had corroded a tub spring, which he replaced. I was using splashless bleach and he suggested we try regular bleach, which I did. I still continue to have the same problem so I called Alliance again. I spoke to Wayne and advised him of my problem a second time and was informed this was impossible to do and basically said I was lying. I informed him of everything the repair man told me and didn't want to listen to me. He advised me he would not do anything else for me and would not pay any repairman to come out again for a bleach issue. I did not appreciate being called a liar several times. When he told me they would not pay for any further repairs for this problem, I called the repairman who came out and he said he would contact them. He did and they told him they would not pay him to make any service calls regarding this issue.

July 13, 2018. My debit card had exactly $5.00 available. I went to the laundry room to wash one load of clothes. The washer and dryer are $1.50 each. Credit or debit cards are required. The machines do not accept coins. I followed the directions and swiped my card to start the washer. Within moments I received a text from my bank saying I was overdrawn and they had transferred money from my savings to cover the overdraft. I called the bank and told them I had only made a charge of $1.50 and I asked them why was my account overdrawn. They told me that the charge from the laundromat was $8.00 not $1.50.

I called the phone number that was listed on one of the machines in the laundry room at at (9:21 a.m.). The customer service woman spoke in broken English and she wanted a lot of information from me. I explained that all I had was $5.00 to do one wash and one dry. She said she was sorry but the "system" puts a $8.00 hold on the debit card. I asked her why she just said the system does it. I told her I wanted my money placed back on my card immediately. She said she would have to send me a check. I told her I did not want a check. She then said her system was down; however the same "system" that put the hold on my card was working. I asked her who the owner of the company was she said she could not give me that information. I asked her twice and she refused to give me any information. She said the hold would come off in 48 to 72 hours.

I think their actions border on fraud because there are no signs or signage that say they will place a hold of $8.00 on your card. I should only have paid $1.50. It is not up to the "system" to deplete my available funds and then expect me to wait for the hold to drop off. I have a right to know what I am paying up front. If my bank had not covered the overdraft I would not have been able to wash the clothes.

This particular business practice is fraud in the form of theft. I'm led to believe that I'm paying one thing and they charge me another. I asked to speak to a manager who's English was just as bad. She continued to blame the problem on the "system" and tell me how sorry she was but there was nothing she could do.

Basically, they are placing a $4.00 hold for each machine. There are two machines, one for washing and one for drying. What if I didn't want to dry my clothes and I only wanted to wash them? would they still put a $8.00 hold on my card for one machine? This particular practice should stop immediately. They took advantage and gave me no warning.

Our Speed Queen dryer began overheating on Saturday June 2nd. I contacted Favtory Appliance Service per our warranty through *** on Monday June 4th. They told me that the earliest someone would come out would be June 13th between 8-12. At 1:00 on the 13th I hadn’t heard anything so I called them back. They said they actually had MEANT July 13th. I told them that was not what I was told and someone finally came out on the 19th. The technician diagnosed the problem and said the parts would be ordered that day and be in in 2-3 days. A week later I hadn’t heard anything so I called back (June 25th). They told me the parts had just been ordered that day and would be in in 2-3 days. Today, June 29th I still hadn’t heard from them. When I called they said my account would be marked urgent and I would be contacted immediately with an update. 5 hours later my husband had to call to get anyone to answer our question. Now one of the parts is on back-order and their technicians won’t be available to come until July 13th. That’s 6 weeks of waiting for our dryer to be fixed. We are a family of 5 with 3 young children and cannot do our laundry. This is absolutely ridiculous. They don’t actually ever call you when they say they’re going to and when I told them I would be reporting them to the Revdex.com they couldn’t care less.

I was so excited to get my first speed queen. I got it in August 2017. This past month which would be June 2018, my speed queen started spewing suds out of the drain pipe during the final rinse. I just got off the phone with a customer service representative (who eventually hung up on me). He told me that I was using too much soap. I told him because of septic issues I have never used too much soap and since the suds I’ve now cut my HE laundry detergent down to 1 tablespoon (Which I don’t think is enough to keep the clothes clean). But even with that suds keep coming! The customer service representative told me that someone used to much soap lately in the laundry. I explained that I am the only one doing the laundry. He challenged me on that and said he didn’t believe me. He told me that if I only use fabric softener my situation would go away. I explained to him that every time I do a load of laundry I use fabric softener. He again challenged me on that and said that can’t be the case. After going back-and-forth and he insinuating that suddenly after 10 months of no issues some one broke into my house to do a load of laundry with too much soap and fabric softener never being used this is the route of my problem. Instead of investing in a speed queen, maybe I should install a security camera to see the magic fairies that are pouring in extra soap and sucking out the fabric softener at the same time! he presumes he knows what is going on in my house and knows exactly what’s happening...And when I said I was going to reach out to consumer reports and online. He laughed . He would not allow me to speak to a supervisor and ended the call by hanging up on me!! Never have I been treated so rudely by such a pompous customer service representative!
I WILL NEVER BUY ANOTHER SPEED QUEEN MACHINE or any other product manufactured by ALLIANCE! So sad you try to support an American company and get treated like that...

November 17, 2015, I purchased a Speed Queen washer (AWNE83) . It has had a squeak in the agitation cycle since purchase date. I have had local repairmen on multiple who can not get the problem fixed. The warranty period is coming to an end & I have made several attempt to contact Speed Queen (Alliance Laundry Systems) to see how we can get this problem fixed. No one is making contact to resolve the issue.

I have tried to contact the company multiple times (emails, phone calls that do not work) about the issues we have with our Washer/ Drier Combo. For the amount of money we have spent fixing this machine - We could have purchased a New Washer/ Drier Combo!

We have contacted a service rep and they have stated in the emails below that we will be getting refunded - but the email addresses do NOT work, and I cannot get ahold of anyone at the company after several failed voicemails.

we are now getting the next thing fixed on this machine next Friday and the company said they would cover the parts- but again, no one has gotten back to me. Please connect with me for any further questions and photos of receipts.

We truly believe that the washer drier that we purchased IS a lemon!

Below is the email correspondence we have made. The email address provided with the company does NOT work.
I can give you further information on this with email correspondence ECT

Speed Queen History

1/4/2016 - Purchased Unit

1/22/16 - delivered
on date delivered was installed incorrectly & water spilled out of the washing machine and all over onto our floors. Our floors just were recently installed because of water damage from the humidifier in the product closet. WE were lucky that we caught this in time.

4/17 Error Code ED23

4/26

PARTS:
- *** DRYER CONTROL

***
DRAIN PUMP

***
PRESSURE TUBE

(needed to wait a few weeks for this part to come in… our laundry bill underneath)

LAUNDRY BILL, COLICIN CLEANERS

4/18/17 $94.05
4/18/17 $188.10
4/19/17 $223.63
4/27/17 $137.94
4/27/17 $81.51
4/20/17 $62.70
5/2/17 $125.40
4/25/17 $108.68
5/2/17 $62.70

6/2/16

USER INTERFACE CONTROL
ITEM NUMBER: ATGE9AGP

11/31/17 CALLED TO HAVE TECHNICIAN COME LOOK AT WASHING MACHINE, MAKING VERY LOUD NOISE…
NEEDS SHOCKS $275 + TAX

Additionally on error ED23 we paid $743.80 on this part

We basically could have just purchased a brand new washer and drier with the cost of owning a Speed Queen for under two years.

I live in Maryland and purchased a brand new washer (speed queen) from an appliance retailer Bray and Scarff. The machine was found to have a transmission problem within the first month of use. The retailer was willing to replace the machine for a new undamaged one, but could not do so without the authorization from speed queen. I attempted to contact speed queen to have them replace a defective machine. They refused. I purchased a new product believing as a consumer that I paid for quality rather than defective engineering. The washing machine was purchased as a new machine, not a damaged machine. I would like them to replace the machine with a new, undamaged one. The machine was not damaged by normal wear and tear. I was sold a "lemon."