Alliance Moving Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ONLY insofar as I have received a refund and don't EVER have to deal with this company againI think the role of the Revdex.com in facilitating this resolution, however, I know that the role of the Revdex.com is far greater and more important than resolving individual disputesThe bottom line is that this company runs a scam of a business and needs to be shut down to protect other people from being preyed on by them at a very stressful and important time--a multi-state moveMany others do not have the time, energy, interest or know-how to contact the Revdex.com about this company but a simple YELP review will yield DOZENS of complaints that reflect the exact same sentiments as mine For the sake of consumer protection, please suspend this company's ability to run a criminal business I am available for further questioning if necessary Sincerely, [redacted]

This is the only thing I have gotten from them

Started with a general internet inquiry [redacted] , salesperson for Alliance Moving Services, responded by phone and said all of the correct things (I never noticed that he only would correspond by phone until after the fact) Of course, all of the things that I wanted him to say (and believed) turned out to be lies, so if you're told to expect a call a couple of days before your "move window" letting you know which day the movers will be there, you won't get a call and the company will deny any responsibility for giving you a callIf you're told that your stuff will show up in (or even 3) days, it's a lie The contract that you'll sign will give the company days, and they intend to take all of it I spoke with the company over a dozen times, starting days before the move, when [redacted] promised we'd get a call They could tell us nothing in advance We were told that the day before the move, the mover would give you a call At one point, I spoke with [redacted] , supposedly the [redacted] of the company, and he told me the moving company would not be able to move us in the "move window" which was in the contract Instead of remorse or an apology, I received instructions of what I should say to the new buyer and the closing company about needing a few extra days Suffice it to say, we were not given a few extra days, we had to rent a separate [redacted] and move ourselves into the [redacted] , and then wait for the movers to show up a day late When the movers showed up a day late (the movers hired by Alliance because, I suspect, other plans had fallen through) they were out of Dallas, and instead of taking our furniture to WI, which was what [redacted] committed to over the phone, they were told to take our belongings back to Dallas, and then move them up within the next - weeks Because we were outside of the contract (they showed up a day late), and because we had already packed everything into a [redacted] , we decided to move ourselves Alliance then threatened to withhold our downpayment because - according to Alliance - we refused the attempt of the movers to move us on the contracted day Here's what happened - after we loaded our own [redacted] and went through closing on the house, we received a call from the movers at 8pm They had just arrived in our town with another load, would need - hours to unload that load, and then would be exhausted They asked if it would be okay to move us the following morning At this point, it didn't make any difference to us, so I approved their request Alliance is taking the position that since I did not insist that the movers move us at 11pm at night, I was responsible for the day delay Be very wary of this company - trust nothing that is said, and read your contract very carefully The company knows this contract well, and will constantly throw the contents back in your face, and takes absolutely no responsibility for anything their salespeople say

In response to [redacted] Complaint ID [redacted] On the signed agreement it states the payment termsPayment Terms: Roman';">Deposits: minimum 25% of moveMinimum deposit: $50% of balance will be collected at pick up by carrier in Postal Money Order, or Cash(carrier may hold the right to collect up to 70% of balance at pick up) Remaining balance is due at delivery to carrier in full by Postal Money Order, or cash prior to unloading household goodsIf payment is not made in full at delivery prior to unloading, the carrier holds the right to place goods in storage until payment is made in full including storage and re-delivery fees The carrier is expecting to get paid cash or money orderIt was the discretion of the carrier to include a 3% surchargeThe carrier will accept credit cardsWe advise all customers to pay cash or money order

Response to [redacted] complaint: I was able to get in contact with the foreman who took care of the delivery for ***'s moveThey did explain that they did get a call from their 3rd party claims company about missing items and valuables after customer put in claimAs per the carrier, they have advised us that nothing is missingThe movers have no idea if customer has valuable in boxes or not and they would have to go through every boxIf that was the case, customer would also be complaining about all boxes being opened I was able to confirm that the truck did have a leak on the roof and caused items inside to get wetThe carriers 3rd party claims department is going to take of the customers claim for thatI was also able to confirm with foreman about the damages to the home, they confirmed that they did scratch the front door of the home when moving the washer and dryer inside, they advised that claims company is handling that as wellAlliance Moving Services does not do business directly with the claims company, the particular carrier company that serviced the move uses a 3rd party claim company for all claims, so yes the company does not do direct business with AllianceAs per the signed contract(seen below) delivery can take anywhere from 2-business daysCarrier confirmed they delivered within contract termsOn top of the contract(seen below) it shows name and email customer entered, it captures when the customer electronically signed the agreement, the time they signed, as well as the IP address they signed fromIf cusotmer is wants compensation for missing items the 3rd party claims department is the customers best bet to receive compensation if the items are really missingCustomer is covered with standard liability coverage included in their move, if the claims company finds the carrier at fault, they will compensate customer for that under the standard liability coverageIf the customer purchased full replacement insurance, customer can also filed claim with the respected firmWe recommend for customer to take pictures of damages done to property and forward them the the claims company that is handling the claimElectronic SignatureI hereby affirm that I have thoroughly reviewed the inventory of articles to be transportedI affirm that this list represents the complete and total inventory with no omissions, and that there are no additional items to be movedI understand that the carrier is only liable for moving the items included in this list, and I understand that in the event that I have any additional items not included in this list, I will incur additional chargesFurther, I understand that if I refuse to pay the additional charges required for the carrier to transport the additional items, I will forfeit my deposit in its entirety.> I hereby confirm my signature on the following document, acknowledging that I have read, agree and accept all the terms and conditions including the: Refund /Cancellation Policy I understand that deposits will be 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside business days (Saturday, Sundays and Holidays not included) prior to the first estimated pack or load date listed above (whichever applies)I understand that if date changes are made, cancellation policy applies to original pick up datesDeposits are non refundable for moves reserved or cancelled within business days (Saturday, Sundays and Holidays not included) of first pick up date All cancellation and refund requests must be sent in writing via e-mail and/or fax to [email protected] Fax: ###-###-#### All refund requests must be confirmed by Alliance Moving Services Incbefore refunds are processed back to your accountRefunds can take 5-business days to reflect on your next statement Name: [redacted] Email: [redacted] Signed Date: Thursday, - 20:07:EST IP Address: [redacted] Internet Browser: Chrome--------------------------------------------------------------------------...⇄ [redacted] Binding Moving Estimate Job No: [redacted] [redacted] [redacted] Moving From Moving To [redacted] Relocation Details Job No: [redacted] Representative: Move Type: Residential Estimated Moving Dates: Reference By: Created on: Relocation Estimate Basic Estimate Price $ Fuel Surcharge: % $ Binding Estimate $ Packing Materials $ manager discount - $ Basic Valuation Protection: $per lbsper article $ Total Moving Estimate $ Customer Payment: $ Full Value Protection Amount of Liability: $44, (Optional) Deductible Levels: $ $ $ $ $ $ Valuation Charge: $ $ $ $ $ $ Total Estimate Plus Valuation Charge: $ $ $ $ $ $ Customer's Initials: x_________ x_________ x_________ x_________ x_________ x_________ WARNING: If a moving company loses or damages your goods, there are different standards for the company’s liability based on the types of rates you payBY FEDERAL LAW, THIS FORM MUST CONTAIN A FILL ESTIMATE OF THE COST OF A MOVE FOR WHICH THE MOVING COMPANY IS LIABLE FOR THE FULL (REPLACEMENT) VALUE OF YOUR GOODS in the event of loss of, or damage to, the goodsThis form may also contain an estimate of the cost of a move in which the moving company is liable for FAR LESS than the replacement value of your goods, typically at a lower cost to youYou will select the liability level later, on the bill of lading (contract) for your move Before selecting a liability level, please read “Your Rights and Responsibilities When You Move,” provided by the moving company, and seek further information at the government website [redacted] Understanding Your Estimate Customer has selected a binding “not to exceed” priceTotal costs will not exceed the estimated cost; detailed in the list of pieces, for an estimated weight/volume listed in the “Relocation details” of this agreement, providing that Customer provides Alliance Moving Services Incwith an accurate description of the items that are to be moved, and the services that need to be performedIf there is an increase of items, packing services, weight/volume or labor services added at the origin or destination to those quoted in this agreement, the Customer may be charged for those services at the agreed upon rate per pound and/or cubic feet This Moving Estimate Includes: Ø Professional Door to Door Service Ø Disassembly and reassembly of all items disassembled by movers at pick up Ø Loading and unloading of all furniture, household goods, and boxes Ø No charge for elevators or first flight of stairs Ø Standard Cargo ProtectionUp to $10,based on $0.60/lbper article; if selected at time of pick up Ø All taxes, tolls, fuel, fuel-surcharges and mileage Ø Blanket wrapping of furniture Ø days free storage in a secured climate controlled facility for Interstate moves onlyShipper must request storage at time of the reservation is prepared Ø No charge for date changesChanges can be made up to days prior of your pick up dates Payment Terms: Ø 30% is due on the day of reservation as a deposit by any major credit card or debit card Ø 50% of balance will be collected at pick up by carrier in a money order or cash(carrier may hold the right to collect up to 70% of balance at pick up) Ø Remaining balance is due at delivery to carrier in full by money order or cash prior to unloading household goodsIf payment is not made in full at delivery, the carrier holds the right to place goods in storage until payment is made in full including storage and re-delivery fees Ø Credit card payments for pick up or delivery have to be authorized at time of reservation(3.9% convenience fee will be added) Ø Payment must be paid in full prior to the household items being unloaded from the truckIf payment is not made then the carrier may place goods in storage until payment is madeStorage and redelivery fees will be applied Additional Accessorial Services and Fees: Ø Packing supplies such as boxes, tape, and bubble wrap if not included in original estimate Ø First flight of stairs is freeEach additional flight of stairs is $ Ø Long Carry: first 100ft are freeEach additional 100ft is $ Ø If the moving truck cannot get close to building or house for loading and unloadingA shuttle service may be appliedFor a minimum charge of $ Ø Packing of breakable items like Mirrors, TV’s, Glass, and/or crating servicesUnless specified in original estimate Ø Full Packing: Any additional packing services needed or requested outside of the original estimate, will incur additional charges Ø Storage will be charged at $0.40/cubic foot for any additional months($150.00/month minimum) Company Refund /Cancellation Policy: I understand that deposits will be 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside business days (Saturday, Sundays and Holidays not included) prior to the first estimated pack or load date listed above(whichever applies)I understand that if date changes are made, cancellation policy applies to original pick up datesDeposits are non refundable for moves reserved or cancelled within business days (Saturday, Sundays and Holidays not included) of first pick up dateAll cancellation and refund requests must be sent in writing via e-mail and/or fax to [email protected] Fax: ###-###-#### All refund requests must be confirmed by Alliance Moving Services Incbefore refunds are processed back to your account Refunds can take 5-business days to reflect on your next statement If you are going to add additional pieces/items to your inventory at origin, or if your inventory pieces/items are different in weight and/or volume from what was estimated on this agreement: · Carrier’s foreman will provide you with a revised estimate on site including all costs necessary for your move · Federal regulation requires carrier to honor original estimate if foreman has loaded truck prior to shipper signing and agreeing to revised estimate You should not allow carrier to load the truck or perform any services until revised estimate has been signed and agreed to by you, the shipper By electronically signing this agreement, I have read, understood and I am agreeing to the Company refund/cancellation policy and the following: The quoted prices and terms are based on the information provided at the time the reservation was madeThe items in the inventory have been calculated to an estimated weight/volume or minimum used to determine the transportation requirements upon which your price is determinedAny changes to your inventory may result in different terms and prices uniform with the carrier's tariffIf any additional services, packing of items, or labor are added or required at the destination or origin then you may be charged for those services and/or itemsCarrier reserve the right to re-pack any item not correctly packed by the shipper (drawers must be empty) Carrier is not allowed to do any plumbing or any electrical connections or disconnections Alliance Moving Services IncMC:***is authorized by the Federal Motor Carrier Safety Administration(FMCSA) to be a household goods moving brokerAlliance Moving Services Incassumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrierAt shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claimsAlliance Moving Service Incis not responsible for any omissions or acts of the carrier, its agents, or employeesAlliance Moving Services Incis not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God Alliance Moving Services Incplaces the shipment with an authorized, licensed, and insured FMCSA household goods carrierHowever, you understand and agree that Alliance Moving Services Incmakes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested If Alliance Moving Services Incis unable to assign a carrier by the time of close of business on your last pick up date, you will be entitled to a refund of your deposit as a full satisfaction of this agreementBy allowing your assigned carrier, designated by Alliance Moving Services Inc., to pick up your household goods, you are agreeing to the terms and conditions of this agreement Upon carrier arriving within the day pick up window ready to render services agreed on original order, If customer has more items or more services than what was on the original estimate and customer does not allow carrier to perform services, or refuses carrier’s services that was originally signed and agreed upon by customer, customer understands that he or she is forfeiting the deposit made for the services and that refunds under these circumstances will not be madeIf customer agrees to make a deal directly with carrier, and the customer does not advise Alliance Moving Services Incof such actions, he or she will forfeit deposit and no refunds will be issued In accordance with CFR §317.113(c)(1), shipper agrees to waive a physical survey of the household goods and alternatively agrees to receive a binding “not to exceed” estimate based upon the shippers provided items list of property to be moved Based on the load and mileage of your move, delivery may take anywhere from 1-business daysWest coast 1-Mid-west 1-East Coast 1- These estimated windows begin on the first day of the shipper’s availabilityGoods may be warehoused before deliveryAny situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional feesIn the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall controlThe estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pick up and delivery locationsEstimated time of arrival is determined by many factors beyond the control of any carrier and Alliance Moving Services Incsuch as traffic, weather, mechanical, and any acts of God I have reviewed the brochure’s “Your Rights and Responsibilities When You Move” and “Ready to move? - Tips For A Successful Move” Available on www.alliancemovingservices.com This agreement between Alliance Moving Services Incand you represents the entire current understanding and over rules all other understandings, representations and negotiations made by and between such parties including representations made by any estimatorThis agreement may not be terminated, amended or waived orally, but only in writing, signed by you and Alliance Moving Services IncControlling law, venue, and jurisdiction in any legal matters filed as a result of a dispute of this agreement can and must only be in Queens County, State of New York Customer agrees and understands that should the customer fail to execute or return this agreement that by allowing a carrier designated by Alliance Moving Services Inc to pick up the customer’s belongings, the customer expressly agrees and consents to the terms and conditions contained in this agreement Customer has selected a binding “not to exceed” priceTotal costs will not exceed the estimated cost; detailed in the list of pieces, for an estimated weight/volume listed in the “Relocation details” of this agreement, providing that Customer provides Alliance Moving Services Incwith an accurate description of the items that are to be moved, and the services that need to be performedIf there is an increase of items, packing services, weight/volume or labor services added at the origin or destination to those quoted in this agreement, the Customer may be charged for those services at the agreed upon rate per pound and/or cubic feet The carrier will offer you a new estimate agreement listing all costs for the entire movethe total price will be the same listed on this agreement if your inventory weight/volume does not change and/or require additional servicesIf your inventory is different or services are different, the carrier must provide you with a written estimateDo not allow the carrier to load the truck or perform any services before you agree in writing to the new estimate Articles List Items, Pieces Qty Items ARMOIRE, SMALL ARTIFICIAL PLANT BAR, STOOL BED FRAME BED, HEADBOARD BED, QUEEN (WITH MATTRESS) BENCH, SMALL BOX, DISH PACK BOX, LARGE (CUFT) BOX, MEDIUM (CUFT) BOX, MIRROR CARTON Qty Items BOX, SMALL (CUFT.) CHAIR, ARM CHAIR, SINGLE CHAIRS, PUB DESK, REGULAR DRESSER, MIRROR DRESSER, SINGLE ENTRY WAY CABINET KITCHEN ISLAND LAWNMOWER, PUSH METAL RACKS Qty Items NIGHT STAND PATIO BENCH PATIO CHAIR PATIO TABLE, SM PLASTIC BIN, LG SOFA, LOVESEAT TABLE PUB TABLE, COFFEE TABLE, END TABLE, METAL TOOL BENCH Packing Material List Qty Material Unit Price Qty Material Unit Price glass top patio table Qty Material Unit Price glass top table CREDIT CARD AUTHORIZATION FORM & DEPOSIT RECEIPT JOB #: [redacted] Cardholder’s Name: [redacted] Shipper’s Nam [redacted] Cardholder’s Billing Address: [redacted] Credit Card Type: [redacted] Credit Card Number: x [redacted] Phone Number: [redacted] Deposit Amount Charged: $ Notice to Cardholder: Please read and agree to before signing I understand that deposits will be 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside business days (Saturday, Sundays and Holidays not included) prior to the first estimated pack or load date listed above (whichever applies)I understand that if date changes are made, cancellation policy applies to original pick up datesDeposits are non refundable for moves reserved or cancelled within business days (Saturday, Sundays and Holidays not included) of first pick up dateAll cancellation and refund requests must be sent in writing via e-mail and/or fax to [redacted] Fax: ###-###-#### All refund requests must be confirmed by Alliance Moving Services Incbefore refunds are processed back to your accountRefunds can take 5-business days to reflect on your next statement Click on [redacted] to agree to the terms above and to this form If you no longer wish to receive emails from Alliance Moving Services Inc, please click on remove me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They are still lying because , I did not give the wrong zip code because it was never asked for! He asked for the three digit code on the back of my card I gave it too him , he then requested it again because he said it was wrong! I said if was wrong it would not have gone though my account nor would it have been pending ...I am not an it as they think!I was sitting watching the transaction take place on my account as it happen ,also got two text messages on my phone for the withdrawal's .I told [redacted] he had took to two deposits out and he acted like it was nothingYes he said it would fall off but I didn't believe him because I knew they wouldn't..because he also had said what does it matter you are going to be spending the money with us anyway! I went to my bank and talk to the [redacted] who in turn agreed that it would not have fallen off because it was pending to pay out both $paymentswhich would total $ and woud have to request for Alliance Moving Services Incto issue me a refund..which I whole heartlly doubt ,just from this situationWell if they are a legit Company then they need to the right thing! They are not moving Company only Broker's I am not issue interested in doing business with anyone that can't provide great service ! As far the moving Company and the Driver they both call me on Thursday and Friday still trying to get me to use them and asked me why did I go through broker's and not directly with moving Company? I told [redacted] That I was not aware they were Broker's until after the fact! I also asked him why did he tell them I was ruded to him when I called himHe said he did not tell them that I was rude to him ..he asked them why did they give me his Cell phone #...Because I asked [redacted] ( is this a moving Co[redacted] replied YesI asked why are you answering the that way[redacted] replied because this is my cell phone I said this is the # Alliance gave me He asked why did they not give you the office #.....I said you will have to ask them that!On Friday [redacted] called me back I said if I wanted To still use His Company I could go on His website check it out and let him know...I told I was already in Ga because and that I would get some my Church member's to help me..Alliance Moving services Inc..Still lie!! What goes around comes back too you! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Second response [redacted] to complaint ID # [redacted] The customer signed an agreement and the pick up window was May [redacted] – May *, The agent carrier was there on time and completed the pick up as it was stated in the contractWe apologize for any inconvenience but with big interstate moves there are variables that we cannot controlThe truck had issues while driving to the pick up destination but we were still able to service the move within the time specified in the contractThe agent carrier did the correct packingThey were at the customer’s house longer than usual however they were getting the job done on timeAccording to term #of the contract the delivery must be made within business days of the shipper’s first available delivery dateThe goods were moved within the guidelines of the contractThe customer may file a claim through the agent carrier’s insurance The move came with standard cargo protection which covers up to $10,based on $0.60/lbper article

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I told multiple of your employees multiple times that I had a fully loaded 16x8xpod and I asked multiple times if what I ordered was big enough and they assured me it was more than enough spaceI don't know spaces the way you guys do, I'm not in the moving business like you guys are I have to trust in what you tell meI also don't recall being told the cubic ft I ordered just the weight limit that they told me I was gettingRegardless I was very clear up front with what I had going into this and you were deceptiveI was very transparent and was guaranteed multiple times with the words "guarantee" and "promise" being used by your employee that what I ordered was more than enough sizeI was lied toBottom line In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

In response to [redacted] complaint # [redacted] Alliance Moving Services does not deceit customer to obtain businessThe few times our customer's have had us mistaken Alliance Moving Services with [redacted] ***, they have realized we are not when we they receive our estimate via email and see our logo at the top of the pageSo no, we do not even attempt it because that would never work outThe times it has happened, it has been an honest mistake by the customerThe names sound similar but they are differentOur representative [redacted] ***, which is his real name, is one of our newer estimators and was confronted by the training manager in regards to this situation [redacted] did not use deceitful practices when booking [redacted] ***Our representative presented him self as [redacted] from Alliance Moving ServicesMr froyd proceeded to tell [redacted] ***, "I have moved with you guys before"Our representative's response to that was, "Oh well that's great!" and he went on to explain services, obtain furniture list, provide price and collect deposit if customer elects to bookOur rep, [redacted] never advised or told [redacted] that he was indeed a returning customer, [redacted] is the one that mentioned thatAlliance Moving Services has plenty of returning customers and those returning customer's tell us they have used our services beforeOur rep just thought this was just another returning customer advising us that he has used us before [redacted] who is a newer rep has no bad intentionsEither way the customer is eligible for a refund for cancelling outside of business days from his first load dateWe don't understand how the customer went on for two days without knowing he signed up with Alliance Moving Services [redacted] booked with us on 814, and then on 8/*/he calls in upset saying we lied to himThere is no reason he needs to call VISA, if he read any of his agreement he would know that he is eligible for a full refund of his deposit and that refund could take anywhere from 5-business days to processThat is our maximum time out merchant takes to process refundNormally it only takes about business dayThe customer called in yesterday morning to cancel, and by end of business day yesterday the refund was processed and the customer was sent an email confirmation advising of the refund transactionHere is the refund transaction ID from our endAlliance Moving Services offers refunds to customers immediately when due and stick to the policies in our customers agreement in a very strict manner [redacted] ACCT REFUND: Transaction [redacted] has been successfully ACCEPTED by the system Below is a summary: [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ONCE AGAIN, ALLIANCE RELIES ON A "CONTRACT," NOT OUR AGREEMENT There was never a contract between us That is something that lawyers will perhaps hash out later I explained to " [redacted] " at Alliance that I was traveling, had no access to email, and could not go forward [redacted] of Alliance assured me it was merely an agreement to reserve a move date - not a full comprehensive contract This was explained in detail to Alliance several times - they refuse to acknowledge it (even in their reply) Pay special attention to how they use it in their answer - THIS IS HOW THEY WILL SIDESTEP THEIR ORAL COMMITMENTS TO YOU LATER ALLIANCE REFUSES TO ADDRESS THEIR IMPROPER USE OF THIRD PARTIES This is one of the issues that strikes at the heart of their deceitful behavior They will tell you they do all the moves and "not to trust" those who subcontract the work In the end, they themselves are the chief perpetrators of this deceitful practice Note, they do not deny using third parties, but hide behind the practices of the third parties to side-step blame ALLIANCE WILL NOT TRUTHFULLY AND FULLY DISCLOSE THE SCOPE OF DAMAGE It took a complaint to Revdex.com to get Alliance to admit there may have been some damage to the goods However, they have never fully and completely admitted to the accident, provided us with an accident report, or owned up to the damage caused by their contractor They have not admitted to damaging the home, even though there is clear evidence they have done so In fact, move damage became evident this week, when our washer failed to run - "a bent shaft from being dropped" opined our repairman Doubtless, Alliance will deny this as well ALLIANCE ADVISED AGAINST ADDITIONAL INSURANCE I raised the idea of obtaining additional coverage for the move, but " [redacted] " at Alliance stated as a common carrier they would cover any damage or loss to our goods Now it appears Alliance will attempt to recover "by the pound" as opposed to the cost of replacing the goods they damaged [redacted] did advise that we did not need to obtain coverage because our homeowner's insurance would cover all damage However, our carrier has advised they will only cover theft losses (which we may criminally prosecute if no relief is forthcoming) not damage losses ALLIANCE IS UNCONCERNED WITH TRUE REMEDY, ONLY PROFIT Note that in a prior entry I explained we have goods from another party's move Alliance had an opportunity to review our claim and render fair comment ALLIANCE HAS NOT SOUGHT OUT THE WHEREABOUTS OR CONTENTS OF THOSE ITEMS THEY WRONGFULLY SHIPPED TO US We have another person's items in our possession We have not been contacted by Alliance to arrange to have those goods returned to the rightful owner WOULD YOU LIKE YOUR GOODS MOVED IN THIS FASHION? Avoid this company at all costs In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

In response to [redacted] 's complaint: The team here at Alliance Moving Services is extremely sorry for the misplacing of [redacted] 's tub/binWe have an excellent relationship with the carrier that serviced the move and they have /> been very cooperative with the customer in regards to this claim [redacted] at Entourage, who is handling your claim there, has back tracked more than twice to see if we can recover your missing binThey traced back to when the truck left to service the move down to when the truck was finished loading into the warehouse at the end of the day [redacted] has contacted every customer that was picked up and delivered on that truck on or around the same dates [redacted] 's items were movedHe has asked each customer to please call in if they see an additional bin they don't recognizeThe carrier has offered the customer compensation for the loss of her goods but the customer has refused the compensationIf compensation is accepted and paid to the customer and the bin/tub appears after that, we will still ship the bin out to the customerThe search for this bin will not stopIf it is spotted, the customer will be notifiedWe also understand that it is the customer's goal to find that bin because the bin holds a significant amount of sentimental value to the customerWe understand that the item has been missing for over months now and the customer wants answers to where it isUnfortunately the bin has not been foundWithin the last weeks [redacted] has been speaking to us in a condescending manner demanding that we find her binShe has threatened to sue us and call attorney generals officeShe has advised us that she would let everyone online know how bad of a company we areShe has also made comments as far as, "You are not going to get away with this"Clearly we are not trying to get away with anythingThe ideal situation would be for her bin to be found and brought back to her while she still receives a compensation check If we had a way to get to this resolution we would do soUnfortunately she is demanding we find her bin but for months we have not been able to locate it There is nothing else we can do in this situation Again, we apologize about the missing binWe hope the rest of the move went smoother than the non delivery of this one itemsIf the bin appears we will contact you and ship it out to your desired address In regards to the desired compensation from the customer, we cannot offer the customer a full refund for the amount of the moveThat does not add up right The item for compensation is valued at cents per pound per article with standard liability coverageThe cost of the most was originally estimated at $If the bin has a value of $1,000+ then the customer should have purchased full replacement insurance if some of her items carried that much of valueWith full replacement insurance, compensation amount would be more than what was offeredThank you for your time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have ordered the service with Alliance Moving Services Inc only, They have internally tie with different carrier and arranging the carrier based on the customer requestI have no direct contact with carrier(Nation Express..ect)And now only I know their name is national expressAnd even I call them(Driver) nobody response properly from that carrierPlease find the attached email which Alliance Moving Services only took my service orderI am really wondering, how come they saying don’t own my services requestI have all the evidence an proofs attachedAll I am requesting either to handover my missing items or process the claim without further delayThanks in advance [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Alliance never disclosed in their conversations that they are brokers and not the carriers Their customer service agents were rude in each interaction after my first paymentTheir statement mentions they are not responsible for their agents, I am not certain how can they not be responsible for their own agents and services provided The conversations are not recorded therefore their agents take liberty to misbehave Also if they give a binding estimate then how did the price change once the carrier picked the furnitureThere has to be a more transparent way to provide binding estimate which does not change at time of pick upI don think customers would have an objections if they would stop by ,look at the furniture to give a more realistic binding estimate Secondly they are moving company/brokers therefore even though the contract's fine line says that there are variables including weather ,distance and other pick ups during the journey ,it should be verbally conveyed to customers at the time of pick up Cost and time of move are the two most important factors for customers Alliance, [redacted] or the third carrier locally in MAryland were very vague about delivery right from the beginningIf a customer is informed that it may take up to days for delivery then they would make arrangements accordinglyEveryone does not move everyday therefore grievances arise from lack of communicationsMy frustrations is due to mismanagementMoving companies nationwide have to make it more smooth for consumers esp because they are the experts and deal with multiple consumers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: This complaint is not RESOLVED It is not even close to being resolved While we concede Alliance has "responded," its response is hollow and untruthful Rather than address the problems directly, they have "referred the matter to a third party" they admit they have no association with No one should take that as "RESOLUTION." They have not followed through on their original promises, engaged in sharp practices in contract execution, and failed in every aspect of true customer service Avoid Alliance at all costs WHAT THEY REPRESENTED IN TO INTICE THE SALE - They "do not use third parties to perform the move." - The goods will be "delivered within days of pickup." - Payment can be made with a credit card or personal check - The goods will be protected and safeguarded from physical injury during transport WHAT THEY ACTUALLY PERFORMED Reality on the Use of Third Parties - Excepting the boiler-room tactics to aggressively close the sale and field complaints, Alliance utilizes third parties from all over the country Movers arrive driving rented trucks (Budget, in our case)No one you have face-to-face contact with is directly employed by Alliance and if pressed they admit it The laborers are casual day hires that respond to Craigslist ads for jobs for that day There is no background check, drug screening or other method used to insure trustworthy individuals are handling your goods Reality of a Day Delivery -The promise and the reality of delivery are entirely different To get you to contract with them, Alliance will verbally promise virtually anything Bear in mind their office is in New York, and they obtain top talent to close the sale on the phone, and top talent to defray responsibility when they fail to deliver Once your goods are loaded, they lose all control over the logistics of the move - it is controlled by their third party contractors For about weeks, we had reports our goods were alternately in warehouses in "Dallas, Texas; Oklahoma City; New Jersey; Arkansas; the Carolinas," etc It seemed they had no true idea where our goods were at all On one occasion, we gained access to the driver, who admitted his trailer rig struck a bridge and destroyed the latter feet of the truck, exposing all contents to severe winter weatherThis admission never came up again and has been subsequently deniedThe fact that our goods arrived crushed and water damaged, co-mingled with another persons goods, and missing large quantities of boxes may be explained by that incident, which they now deny The time of actual delivery has no true relationship with the promises Alliance made when we had an alleged agreement After all goods were loaded, the third party contracted loader stated it will "probably" take a "few days" to get delivered In fact, it took about a month to arrive When confronted with the clear disparity, Alliance said that according to the contract, they had "business days" to deliver the goods(Note: a continuous pattern of behavior with Alliance is to verbally promise excellent service, then stand firmly on the written contract, denying any verbal promises they made - classic sharp business practice.) Since the pick up and delivery occurred over the winter holidays, the goods were picked up the Wednesday before Thanksgiving, and dropped off the day after Christmas The "business days" during that time of year run shorter than any other time of year, relative to "actual days." When dealing with Alliance, you must ignore their promises regarding actual delivery days - their verbal promises are completely worthless Count on about a month to get your goods, and pray they arrive in one piece Reality of the Method of Payment -Alliance will represent you may pay using any method When the third party delivery driver arrives with his day-laboring staff, he will demand payment for over the contracted amount in cash, money order, or cashier's check At that point, your stuff will be packed, plans for the move will be made, and you will be faced with a choice: pay the money their way, or delay your move If you contact Alliance, their "customer service representative" will direct you to fine print in the contract that supports their position Again - their verbal representations do not align with their actual practice The third party pidriver confessed he and his crew are paid from the proceeds of funds obtained by the customer at pick up, and Alliance will not pay them if it's paid by personal check or credit card Go figure The Reality of Safeguarded Goods - The goods are not protected or safeguarded during transit In fact, Alliance has no knowledge or control over your goods whatsoever They apparently maintain no fleet of trucks, have no warehouse facility, no drivers, no capital equipment or facilities whatsoever that directly perform moving services They are a place that takes your money, hires unscreened third parties, executes dubious contracts, and separates you from your money The delivery in question was completely slipshod in every regard The goods were loaded onto a Budget rented truck by casually unscreened laborers that could not converse in English From there, the goods were reloaded onto another truck at another location that has never been fully disclosedThe next (or perhaps subsequent) truck was apparently and allegedly involved in a major accident and the items were exposed to weather for an unknown period of time The boxes arrived crushed and clearly water damaged Several of the boxes were opened and many were missing altogether Some boxes were not ours at all! Alliance was hired to safely transport our goods from our prior location to our new location within a time frame They simply and utterly failed in that regard THE "CONTRACT" Alliance continues to allude to an alleged "contract" that supports their position When booking the move, the salesperson (" [redacted] ") said "his" trucks were filling fast and that I needed to book the date with a credit card While on the road to be with my father during his last days in a neighboring State, I provided Alliance with a credit card Alliance said I needed to confirm the reservation by electronically signing their confirmation notice Given that their document is about point font on an I Phone, I had a colleague sign on and click their box Later, they used that "confirmation" of deposit as the basis of the "contract" that excused performance of their verbal promises Again, sharp business practice THE "THIRD PARTY INSURANCE COMPANY" Note well, that Alliance is very careful about how it treats the "remedy." They have no association with them, are not bound by their findings, and can tell them to pound sand in the end The "insurance company" states it is "NOT" a number of things, including an insurance company Their claims process is exhaustive, clearly designed to dissuade anyone from making a claim in the first place I hardly consider them a comprehensive remedy in any regard, but will with hold final judgment until the claim is processed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Although the carrier supplied you with the information that they will call either you (Alliance Customer Service) or me (customer to compensate me $per day after the [redacted] business day, he has not done either Further, they gave me information that my shipment would be here either 8/ [redacted] or 8/* Upon my contacting them again on 8/*, they have now given me new dates of 8/**-8/** I don't know what to believe anymore because each time they are called, they respond with "it's going to be there next week.) Since I booked this job through Alliance, I truly believe your followup with the carrier would have shown good faith I only get shifted with new answers whenever I call, yet I have not received a stitch of my belongings as of yetAt this point, they should deliver my items to me at no charge...because we are well past days from June [redacted] when I called requesting my items In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

In response to [redacted] complaint ID [redacted] This is a duplicate complaint that is being handled directly with the carrier The customer had to pay fees because the customer’s items have taken up additional cubic footage or weightWhat were the eleven (11) pieces that were not moved? If it was on the inventory it should have been movedThe carrier will answer these concerns and clarify On term #of the signed contract it states that Alliance Moving Services is not liable for damage or loss resulting from the move Alliance Moving Services IncMC: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving brokerAlliance Moving Services Incassumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrierAt shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claimsAlliance Moving Service Incis not responsible for any omissions or acts of the carrier, its agents, or employeesAlliance Moving Services Incis not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God No refund can be given to the customer

Customers signed agreement is attached Customer was never told they were eligible for refundThey booked a last minute move within cancellation window

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have spoken with AMEX several times this week and to date, this business has not responded to the disputeThe charge of $remains on my balance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This has not been resolved for numerous reasons: The shipment was not picked up on time during hours given to me as they were 2-4pm Sunday They came at 845pmThe man who told us the shipment would arrive 8/ [redacted] or 8/ [redacted] because there was a truck headed that way to Sarasota ,FL was Robert Schulze (senior moving consultant) at Alliance moving services###-###-####email ( [redacted] )He said if my mom booked the service right then and there they would have it to me 8/ [redacted] or 8/ [redacted] and if she hesitated then maybe we wouldn't get the truck She booked on the spot that instanceFurthermore we were led to believe that Alliance was the company This guy told us to call him ANYTIME, we never get responses from anyone We were NEVER told that that budget would be hired, that they would drive my stuff to storage and dump/lock it up in North Carolina (hours away) When the guys showed up to get my stuff at night they smelled of Pot, this compromised my safety living as a single woman with a roommate who was not home at the timeWe have called budget moving over and over and have been told everything form there was never a truck coming to Florida, to "we are not physhic" "we are unsure when your stuff will come" to "we are loading a truck and you will hear form us in days" (that was almost weeks ago.This is unacceptable The statement they provided states 1- [redacted] business days and then they break down the mileage that fall between mileage to ( it is roughly miles from Newport RI to Clearwater Florida) to business day estimated time of arrival would have been between 8/ [redacted] and then so does the contract and we will call the policeWe expect a phone call ASAP this week with date and time of delivery for Friday (the [redacted] business day from 815) I need to give my Condo [redacted] hours notice a $damage deposit in case these guys damage anything and they need to pad the elevator for the moversWE CAN NOT ACCEPT DELIVERY ON A WEEKEND it is NOT allowed by the HOA as there are elevators and over units/ residents can not be locked out of the elevator to live their life on the weekendThis has been made known since day one Because of the advertising I came with one suitcase I have had to buy work clothes for my corporate environment weekly along with household effects to sustain me until this truck comesI have lost money on this move I have some docs attached and many more attachments which are multiple emails to budget and alliance with no responses Please send me another link so that I may upload more docs for you this email has cut me off form adding any further attachments Please need them to respond ASAP that we will have delivery on Friday I need to take off of work This has caused money issues for me, loss of weight, sleep, panic attacks and I am surprised I have been able to keep me job.Please advise ASAP thanks for the assistance it is very much appreciated at this very stressful time in my life.Thanks, [redacted] ###-###-####? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]