Alliance Moving Services

In response to [redacted] and [redacted] complaint #: [redacted] Alliance Moving Services provided [redacted] [redacted] an estimate for [redacted] ’s move on He booked a last minute to move on 514.There is always very small limited truck space when booking a last minute movesBelow on the signed agreement, you can see that the estimate was for $1,After providing us with a detailed furniture list, the estimate came out to 2,lbs (333cf)The customer elected to place a deposit of $and was asked to read, review and sign the agreement that was sent to himThe customer was not informed by us that we are a motor carrierAlliance Moving Services is a booking agencyAlliance Moving Services did not receive a call from the customer when reading in the agreement that we are a booking agencyIn fact the customer did not have any complaints about deceitful practices until [redacted] was called by our Quality Assurance departmentDuring the quality assurance call to [redacted] we make sure the customer has 50% of the balance due ready for the carrier at pick up and delivery, make sure they understand their packing requirements so they don’t incur additional charges if packing services are not included, and during this phone call we also go over the inventory list that they provided and signed for alreadyIf the customer needs to make any changes to their inventory or order, we urge them to make the changes now as we can provide discounted rates and a binding estimate if they provide us with an accurate listAny overages on move date are taken care of at full tariff ratesDuring the QA call, [redacted] advised out representative that the list is missing additional boxes, headboard, and a dining tableMedium boxes are in the system for lbs so for boxes that is lbsPlus the headboard(105lbs), plus the dining table(lbs)If you add that up the customer added lbs equivalent to cubic feet of space [redacted] is complaining that when he was contacted with pick up details and that we changed the price on himThe customer fails to disclose in their complaint that the price changed because they added over lbs of inventory to the orderWe do not want to add to inventory last minute, we do it if we have to but it could affect other customer’s space on the truckBeing the good company that we believe we are, we advised the customer that we cannot have the motor carrier do more work on this move for the same priceThey will refuse the work if we do thatWe decided to add additional discounts for the overages to help them outThe customer booked at forty ($0.40) cents per poundWe lowered that to cents per pound for themThe customer added lbs, plus the 9% fuelThat equals to: $for the additional weight they addedOn top of that we advised customer that we can take care of the overages they added for $more and call it a dayThat is adding 40% more inventory with only a 15% price increaseEstimate went from $1,to $1, [redacted] was not happy after the price increaseHe and [redacted] called back and requested the price go back down to the original priceThe only way for us to do that is to remove the additional itemsWhen we advised him that we would remove the additional weight for the price to go back to the original estimate that is when [redacted] lost it and cursed everyone out here at the top of his lungs [redacted] did not get hostile with usShe just wants her goods moved, and we just want to service the move for themBut just like in any other line of work, if you do more work or put in more time than contracted for, you expect to get paid for it [redacted] then requested to cancel his moveThis took place on 5/*/14, just days before the moveWe advised customer that due to the company refund/cancellation policy, the deposit is non-refundable for moves booked or cancelled within business days of original load dateThe company cancellation policy is in the agreement three (3) times to make sure customers don’t miss it or misunderstand itCustomer continued to F-bomb everyone he spoke to at the top of his lungsWe later confirmed with [redacted] that they are not moving forward with the moveWe sent them an email advising them that the move has been cancelled and that we recommend they place the move on hold instead of cancelling and forfeiting the deposit The customer’s desired outcome is not possibleWe did no wrong doingWhen the customer cancels a move last minute, just days after getting the job properly dispatched, it inconveniently alters the route, which causes dispatch issues, and causes the booking agency and carrier to lose out on time and money, as the move is only a success when the customer gets deliveredWe apologize for any inconvenience this may have caused the customer, he or [redacted] can call in for any information they may need in regards to their accountThe number is ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That's fineI give upThey will tell you anything to get that electronic signature and down paymentI was told by [redacted] , who is no longer with the company that they were flexible with the dateLesson learned In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I have received my Back and waiting for the chairWhich they told already sent by truckSo I agree to close the complaintThanks you very much for taking my request and found the resolution Sincerely, [redacted]

This company does not back you if they lose or damage your belongingsMoved a year agoI was told I had to wait months to receive my refund for my lost televisionIt has been months and I have yet to here from themAlso, two of the legs on my bedframe were brokenDo not use this company

I checked local reviews and they were OK.We accepted their bid early because our move was critical [redacted] told us all the right things we wanted to hearWe were moving my mother-in-law (**) from [redacted] to [redacted] The scheduled pickup date was May [redacted] with a backup date of the [redacted] in case something went wrong, My sister-in-law flew down early to get things readyEverything was packed ready to go on the *** [redacted] told us someone would call hours before the pickupWe never got a call on the [redacted] so we called the on the **We were told that a customer under estimated their move and the truck was fullSo the best they could do was the ***However my sister-in-law and mother-in-law were flying out on the [redacted] eveningWe had to get a relative in a few towns over to meet the truck on the ***Another company showed up ( [redacted] ) and demanded more money than we agreed to with AllianceThis is were we leave off Alliance an pickup [redacted] They were also pretty poorBy the way we are missing a floor lamp on the move since this load was promptly put in storage on the ***(We found out that on the following week.)

In response to [redacted] complaint ID # [redacted] On July **, we advised the customer that the agent carrier is not obligated to pick up the armoire because the customer signed a revised estimate that did not include the armoireThe customer stated that they will not pay the remaining balance until the armoire is movedWe are working diligently to get this problem solvedThe agent carrier is looking to move the armoire soonBut the bottom line is that the customer agreed to a different inventory list with the agent carrierIf the customer does not pay the remaining balance it will delay the delivery of the household goods

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The fact that alliance never told us about the 3% charge or even mentioned there may be a possible charge is not good business practiceBeing dishonest with customers is also not very appropriate for a business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

In response to [redacted] complaint Carrier and Alliance is aware of the delayed deliveryThis order went past the transit time as carrier had delays with their delivery trucksAs per the motor carrier, the goods have already been deliveredCustomer's first available delivery date was June **The goods were delivered within business days which is the max time carrier has to deliver goodsAttached is customers bill of lading and furniture listWe apologize for any inconvenience this may have caused customer

2nd response to Thomas Duff Complaint ID [redacted] The customer was aware of the payment termsIt is twice on the contractsee belowThe terms for payment are explicitPostal money order or cashThe carrier requires the payment to be in postal money order or cashThe contract was signed and the customer agreed to all terms and conditionsThe form of payment is a condition that has to be metThe agent carrier could have refused any form of payment that was not postal money order or cashThe agent carrier allowed the credit card payment but it carried a small surchargeIf the customer was prepared and had the correct form of payment this would not have been an issue [redacted] below term #states All final balance due’s are to be paid in money order or cash to the carrier prior to the truck being unloadedIf customer fails or refuses to pay balance due, carrier holds the right to warehouse or storage the household goods at shipper’s expenseFor re-delivery of the warehoused or stored household goods, the balance due must be paid in full, including storage and re-delivery fees, prior to the truck loading goods from warehouse or storage and sent out for delivery [redacted]

Customer was picked up and delivered on timeCustomer has filed a claim for some damages that took place during transitThe customer did not purchase full replacement isurance, so the compensation amount the customer is entitled to is based on standard cargo protectionCustomer is eligible for $in compensation for damaged goodsAlliance Moving Services Inc and the motor carrier have come to an agreement with the customer just yesterdayA compensation check of $will be sent to the customerThe customer has already agreed to the compensation amount and the claim has been closedDamages sometimes do happenIt is moving, things sometimes get damaged when you are moving them yourselfcidents do happen, this customer does not want to understand thatThere are claims departments that handle these issuesThis issue and claim was handledcustomer is entitled to compensation

In response to **& *** [redacted] 's complaint This is a really awkward situation for the customer, and both moving companies involvedThe issue here is that the customer for some reason booked with two different companiesBoth companies were not aware the customer did this, and by the time the customer realized she booked with two different moving companies, both companies are sticking strong to their refund/cancellation policyAlliance Moving Services did not do any wrong doing On February *, at 11:48am *** [redacted] went online and submitted information for moving estimates to move from CA-NCCustomer will most likely get calls from several other moving companies as her information get forwarded to other moving companies to call customer and provide moving estimatesOn February [redacted] one of our representatives called the customer to provide an estimate, customer provided us a detailed furniture list, we explained services that will be provided, we provided the customer with a price and we asked her if she would like to place a deposit to reserve her datesCustomer said yes and provided us the payment informationWe processed her card for a deposit of $and we sent out the booked moving documents to her via email to sign and send backCustomer booked for pick up dates of: - After a payment has been submitted here the customer receives an email immediately telling them that the payment to Alliance Moving Services Inchas been processedTotal cost of her move was $2,minus the deposit to reserve move of $Below to this response is the signed agreement the customer agreed to on that day of February **, 2014, below you will see the name the customer signed with, the email address they entered, the date and time they submitted the signature, the IP address where customer signed from, and the web browser they use(Until this point Alliance Moving Services had not idea customer had booked with another company) Every customer that booked with us receives a quality assurance call 4-days prior to their pick up dateQuality assurance representatives call customers to review their orders and make sure we are all on the same page before truck and driver arrive to render servicesThe quality assurance representative called *** [redacted] on February **, It was in that conversation that we realized that she had booked with another moving company out of Florida called Moving A.P.TWhen our quality assurance representative realized this he passed this on to upper management to handleThe customer quickly called the other Moving company to see what they can do for her Our company refund/cancellation policy appears in the agreement in red letters to gain attention to customer when reading their agreementAs a back up, just before the customer enters their information to sign the agreement, there is a check box that the customer HAS to click that says, "by clicking here you agree to the terms of this agreement AND the refund/cancellation policy"Right there the refund/cancellation policy appears AGAINThe company refund/cancellation policy reads: Company Refund /Cancellation Policy: I understand that deposits will be 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside business days (Saturday, Sundays and Holidays not included) prior to the first estimated pack or load date listed above(whichever applies)I understand that if date changes are made, cancellation policy applies to original pick up datesDeposits are non refundable for moves reserved or cancelled within business days (Saturday, Sundays and Holidays not included) of first pick up dateAll cancellation and refund requests must be sent in writing via e-mail and/or fax to [redacted] Fax: ###-###-#### All refund requests must be confirmed by Alliance Moving Services Incbefore refunds are processed back to your account Refunds can take 5-business days to reflect on your next statement When *** [redacted] realized she had booked with two companies she called them, called us and got very upset because both companies told her she cannot cancel and get refunded because of cancellation policiesCustomer then called back and claimed that our representative mislead her into thinking we are Moving APT so she can book with us insteadThis accusation is completely falseMoving APT is a known competitor who holds an unsatisfactory rating with the Revdex.comThere is an alert on their business according to the Revdex.comThey have numerous unanswered complaintsSo for us to call and represent our selves as them is something we would never want to do On February **, when the customer placed a deposit, she received an email from us saying her payment was approved, that email clearly says Alliance Moving ServicesThe customer also received emails that say ALLIANCE MOVING SERVICES at the top with our logo, but she still signed the agreementAlliance Moving Services will never make an attempt to trick a customer into moving with usThat would never workout Customer then went ahead and called her credit card issuerThe credit card company did a conference call here with us and after hearing both sides of the story, the credit card issuer representative came to the conclusion that the customer booked with two moving companies and admitted to signing two separate agreementsShe claims our representative told her the $charge was for a date changeNo moving company charges that much for date changesIn our agreement date changes are only a $charge and you have to have a previously booked job in order to change your dates and pay that charge, which the customer never hadThe customer is blaming her fault on the companies that just took her order as requested by herCustomer claims that she was tricked because Alliance Moving Services Incis similar to Moving APTThat is not our fault Alliance Moving Services Incwill stand strong next to their cancellation policyMoving APT charged an enormous amount of money for a deposit, which reflects on their business practicesThe customer feels like she will loose less if she cancels with us versus them because they paid over $1,for a moving deposit with themWe only charged $It is in the customers interest, especially with the reviews that Moving APT has, to cancel with them and continue with our services, BUT Moving APT is standing strong to their cancellation policy as well, and will not offer refund, we will not either Alliance Moving Services feels that this complaint on our company is invalidIt tarnishes everything we do for our customersWe did not get a chance to render services and provide professional moving services to this customerThis is clearly a customer mistake, whether it was done intentional or not we do not knowBut we do know is that the accusations that we are misleading the customer to believe we are a company with an alert on their business is not correct Mediator: Please look into getting this removed from our profileWe do care when customers file a claim and go into arbitration with usBut we never got a chance to render professional moving servicesWe took customers order as asked by *** [redacted] Here is the signed agreement: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am completely aware of what I signed electronicallyThe problem is that Alliance has unethical work practice resulting in scamming customers Therefore, I am entitled to a refund of my depositThe first representative I spoke with, [redacted] , only asked a FEW questions; how many bedrooms, garage, large items, etc He provided me with an estimate of the number of boxes I would need He gave me a quote and told me, several times, that the quote would not change He went as far as to say that trucks are not weighed after being loaded I HAVE AN EMAIL CONFIRMATION OF THIS STATEMENT On two separate occasions , I requested a visual inspection because moving and estimating how many boxes is not my job; therefore, I am not qualified to give an estimate He told me that Alliance does not provide visual inspectionsThree (3) days prior to the move, I received a call from a different individual who wanted to go over my pending move the following Monday He was EXTREMELY detailed He asked me questions, room by room, including the garage He wanted to know EXACTLY what items were to be shipped Subsequent to my conversation with him he told me my quote would increase by approximately $1,The practice of low balling quotes that Alliance uses is unethical to say the least [redacted] should have been just as thorough in asking the questions and providing me with a more accurate quote or should have called at least seven (7) days prior to the move to give me, the customer, more accurate information; thereby giving me the option to continue or cancel Instead, they waited until it was too late for me to do so Alliance hides behind its contract, the only excuse they can give me is that I signed the contract In order for the Revdex.com to appropriately process your response, you MUST answer the question above

Yes [redacted] The carrier has spoken to the Box truck company more than onceThey have confirmed that no plastic bin was left there upon returning the truckThey have back tracked all the way to the box truck company, they do have a good relationship with them, so if it does turn up, they will ship it out to you as soon as possible

After further review of the customer's order by our dispatch department we were able to confirm that the carrier called to service the move outside the original pick up datesAs per the agreement, if the customer elected to cancel services outside the pick up window, they are eligible for their refund if they chose toWe have since started arbitration with AMEX, we will advise our merchant services about this to stop charge back arbitration and allow 100% refund of customers depositCustomer can call in to confirm this information, or to ask any questions about her order

In response to [redacted] Complaint Alliance Moving Services is aware that [redacted] ***'s delivery went past our estimated delivery spreads that we provide our customersA move this size and distance is usually taken care of in 0- daysThe carrier advised us that the customer was delivered within days from pick upThe delay was not much, but it was a delayThe cause for the delay was another customer on the truck that we were trying to deliver, but that customer was not available for delivery and so the motor carrier had to wait During this delay, the [redacted] was demanding delivery informationIf we are not sure how long the delay is going to hold us up, we cannot give any delivery information the the customerIt is not that we are a SCAM nor is it because we are clowns here like the customer is saying we areWe cannot provide a customer delivery information if the information is not yet availableThe customer lost his patience with us, and there is nothing we could have done to make him understand the delays the carrier was experiencingAs per DOT guidelines and regulations, motor carriers have up to business days to deliver household goods to a customerAny deliveries delivered outside of business days are eligible for compensation [redacted] ***s delivery did not go anywhere near past thatThe timing for the delivery of his goods were within reasonable dispatch timingCustomer's final paperwork from the carrier is attached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Unless the company starts recording calls they can not 100% know that their representative did the right thing the othe company in question does and offered a full refund due to the lack of professionalism displayed by allied moving services, from being rude to hanging up on my wifeThe other company was more than willing to help make it right even allowing a full refund and assisting my wife with going with alliedAll we want to resolve this is the refund if their policy is seven business days then why not call within that time frame to allow the customer to cancel unless they know that the customer in fact will be out the deposit and thus calling after the cancellation time periodBad business practice and moving is hard enough with out being taken advantage of In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I found the response from Alliance Moving Services to be full of half-truths and clearly this company thinks it is preferable to attack the client rather than take responsibility for my discontent with their serviceI was never offered a "reweigh"This illustrates the problem with hiring a moving brokerThey were not present at the time of delivery and have only the word of the carrier, (who had written their business name in sharpie marker on their truck door.) I mention this again because these were not reliable movers that were assigned to me I appreciate the Revdex.com giving this forum for complaintsIf any reader/possible client has gone to the trouble to read this report I do recommend that you find another moving service who cares if you are unhappy with the service, not one that will go on the attack and claim that the client was "trying to pull a fast one." I am offended by thisI have never made an official complaint against a company in my life, and certainly not go to all this trouble unless I felt I received sub-par service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

In response [redacted] to complaint ID # [redacted] On August **, the customer signed an agreement to be moved from Canton, MI to Ramona, CAThe pick up dates were or On September **, the Customer changed the pick up dates to or The customer contacted us on and This means the customer can ONLY cancel (7) seven business days before the first pick up dateOn the Signed agreement it states: Company Refund /Cancellation Policy: [redacted] ** [redacted] [redacted] *** [redacted]