Alliance Pressure Washing & Detailing

Beware of Fraud
We called *** *** from AvoyaNetwork.com on Monday August about an Alaska Cruise trip coming up on Saturday, September (just a few days before the ship set sail)We sent this company all of our passports and U.SVisas for my parent-in-laws on the same day Everything we sent them seemed "ok" with *** ***, so we trusted her approval and purchased the tickets from Avoyanetwork.com for our whole family (of us)
On Saturday when we tried to board the ship, my parents-in-law were denied enterring the shipApparently, you need to have a Canadian Visa to take the tripNot once in my planning conversations with *** did she ever mention that one must have a Canadian Visa to board the shipIf we had known this ahead of time, I would never have purchased tickets for this trip because there were only days remaining before the ship sailed: days is not enough time to get a Visa from the Canada Consulate if you get approved a Visa usually takes a minimum of days to process and receiveIt took my parents-in-law almost months to get their U.SVisas to come to the United States
I have been trying for a month to get a refund (or even credit for a future trip) with *** ***, and I have been trying for another month to do the same with her boss, *** ***We have gotten nowhere with either of these people or this companyApparently, it is ok for this company to sell tickets which can never be usedPerhaps because we are Asian, these people think they can get away with this kind of customer treatment
I just want you, the reader, to be aware of this company's unethical business practices
I have documented this entire process and am willing to share it if anyone needs proof this actually happened

I had the unfortunate experience of dealing with Avoya Travel in booking a cruise for peopleMy mother was one of the passengers booked on this cruiseUnfortunately, my mother died unexpectedly months before the cruiseOur agent, *** *** was made aware of the situation immediatelyFor the next months and even AFTER the cruise, she continued to send e-mails to my deceased mother at my e-mail address informing her how much FUN she was going to have, etc..etcI informed her several times of how insensitive I found these e-mailsEach time, she promised she would not do it again; each time she didIt is a shame that this company feels it is appropriate to continue to do something like this that is so painful and hurtfulI will NEVER use them again

In November of we put a $deposit on a tour for late September Six days later we realized that we had a conflict and could not go on the tourWe contacted the agent, *** *** and were told that it was company policy that we could not get our deposit backWe could use it for some other tour but, as far as they were concerned, the deposit could not be refunded That's months in advance and days after we gave them our depositSo beware, you're not dealing with a reputable company

I don't know much about the company but I know that Jon K is a wonderful representative of the company He went above and beyond when a slight hiccup happened with the bookingI would highly recommend Jon K to anyone who wants a highly professional but very easy to talk too and will try to get the best deal he canHe will respond back to your requests in a timely moment

I recently used Avoya Travel and its representative Eric *** While I had used them/him before there were no particular issues However, this time, using Viking as a our travel provider and *** proved to be a disaster First of all he never got the reservation correct so that of the four people traveling together Each couple went on different airlines and at different times He claimed that this was Vikings fault but he never made any attempt to correct the problem In addition, he had the travel documents sent to the wrong address My feeling is that he is totally incompetent and Avoya travel was complacent in his actions Next time, deal with the travel providing company directly

I would avoid Avoya travels at any costAs someone noted, the agents are contractors and the travel agency does not take any responsibility should something happen in regards to your booking or travel arrangements
Despite bad reviews against our bad judgement we decided to use their service for a cruiseWe worked with an agent to set this up as it involved multiple families flying in from different parts to LA for this cruiseThe agent booked us for the wrong datesAll the email & phone communication has the requested dates in writingThey washed their hands off the mistake and noted the agents are contractors and they cannot do anything about itWe lost all the moneyI am going pursue other routes to fight this case
I will never use this travel agent or recommend them to anyone

Please help, to get refund from Avoya Travel thru Linda *** and *** Cruise Lines Linda *** lied to us in order to make a sale
She said, we do not need Visa for night China & South Korea cruise sailing on March 25, 2017, so we bought packages which included Air, transfers and Cruise for $4,
Unfortunately, on March March 24, at LAX airport in California, *** Airlines did not allow us to check in without a Visa to China I am disappointed because I was not aware that Visa is required in contrary to what Linda *** told me You can understand our frustration at the airport trying to call Linda and *** Cruise to get help but to no avail
I appreciate very much your kind help to get refund of what we paid or get voucher for future use so that the money we saved for a long time will not be wasted
Thank you very much