Allianz Global Assistance

Review: I bought ticket insurance for the [redacted] My wife and I were unable to attend. I have filed a claim with this company ([redacted]) for a refund of the ticket price. I have been 2 weeks now and I still have not heard back. I tried to call them but getting a person on the phone not an easy task.

The refund amount is under $100, this should be a simple fix and they want to make the process a nightmare.

Business

Response:

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include:The claim form, the original tickets, proof of payment for the tickets, verification of the incident that caused the loss. The consumer may send these items into the Claim Department for processing which normally takes 7-10 business days for review.Sincerely,Kalinda H[redacted]9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear There was a fatality on the expressway and both lanes were shut down in each direction. The tickets price they were not used. What other document ion is there? They want something, I cannot provide. This company is pure fraud

Regards,

Timely hassle free processing of my trip cancellation claim after my traveling companion was medically unable to take the trip.

Review: I have two [redacted] credit cards with [redacted] and [redacted]. Both cards have benefits, which I am unable to use because Visa Enhancement Services claims cancelling my benefits back in 2012, which I just received, and it doesn't explain why my benefits were cancelled, except that I filed several claims "false in nature". The person listed on that letter is a fictitious character, and provided email is not registered.

[redacted]Desired Settlement: I need contact information of the person to discuss my benefits. Visa Enhancement Service is not an actual business, because it's has no license to do what they advertise they are doing. My banks pay for my benefits, and that benefits' provider refuse to communicate with me in writing. They only abuse my tolerance by phone, and even though I request no phone calls, only letters and emails, they keep calling me and leaving stupid voice messages.

Business

Response:

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I have provided the Bankcard management team with the consumers contact information. He should be receiving an email as he requested to not be contacted by phone. Sincerely, Kalinda [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Dear [redacted],I have not received any information from the business at all. As a matter of fact that business is hiding behind bogus names of non existing companies like "Visa Enhancement Services" or "Card Benefit Services" which are not registered anywhere to conduct any business at all. I filed a complaint regarding particular business, and I want a proper response from that business, not from a bogus companies which don't even exist.

Review: On 02 March 2016, I purchased ticket to an event in Colorado. Prior to checking out and purchasing the ticket there's a grayed out box that is already checked that states to purchase ticket insurance check the block. I unchecked the block because I didn't want the insurance. Proceeded to purchase the tickets and later found out I was charged the insurance anyways. I called the customer service number and spoke someone and they stated that my account information has not shown up to verify the purchase of the insurance and I should get a e-mail confirmation if I did in fact purchase it. I then e-mailed them and they told me to call back or e-mail back with the policy number from the e-mail since they cannot locate my account. I told them I never received an e-mail and then was told "how do I know I was charged" I informed them because my USAA bank statement shows the deductions. Again, they requested the policy number from the e-mail and now the bank statement and I told them I still haven't received the e-mail (12 days now still not e-mail). Finally, with the help of LaKeisha she pushed my request to be processed for refund (15 days now). I was told it'll be refund by the end of month bank statement. On the 28th of March we received an e-mail stating it's been processed and your refund will be there. After contacting them again because we still haven't received the refund, they said it was released on the 28th and to check with our bank. 15 days later and nothing is pending refund with out bank.Desired Settlement: To have my money refunded promptly.

Business

Response:

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured while trying to get the policy canceled. The insurance is offered as an opt in option online and the only way a charge is placed is when the box is selected for the insurance. Our records indicate that the consumer should have received a credit back to the statement by now. If not, the consumer should call and request to speak with a supervisor to report the error. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]. The box to opt for insurance was indeed unchecked requesting no insurance to be added to the purchase. The timely manner on which the payment is automatically charge and for it to appear in their system is flawed. The fee was charge at the time of purchase but didn't show in their system until 12 working days later around the same time I finally receive a confirmation e-mail about the purchase.Regards,Shon Lundin

Review: Hi,

I recently bought tickets on [redacted]. I was then prompted if I wanted to have these tickets insured. Unknowingly, I marked yes, since it did not list a price and I automatically assumed that the issuance would be included with the ticket price. When I clicked on the final purchase button, the total price did not include insurance - this was further down the page and listed as a separate charge through Allianz Global Assistance. I found this practice to be absolutely deceptive and deceiving on both parties of Allianz and [redacted]. If I had known that the insurance would have costed extra, I would not have clicked yes.

I have reached out to Allianz for a refund in the full amount of $35.36.

I hope this complaint will encourage action on both [redacted] and Allianz to make the ticket insurance buying more transparent.Desired Settlement: change in how ticket insurance is shown on website to be more transparent

Business

Response:

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. As we are a third party company, the offer of the insurance would be separate from the ticket cost. We thank the consumer for the feedback and will forward it to the appropriate committee. Sincerely, Kalinda H[redacted]

Review: On April 15 I purchased a vacation package from [redacted]. This package included $271.74 for an Allianz travel insurance policy, #[redacted], trip beginning on Sept 12. I paid with an [redacted]. This policy had a 10 day cancellation right and on April 18 I called Allianz and cancelled the policy, speaking first with Gabriella and then with Brianna at Extension [redacted].

I was told that they could not credit my [redacted] card because [redacted] had paid them with a check. Therefore, I was told by Briana that Allianz would send me a refund check and that I would have it within 30 days.

After 40 days and no refund, I called Allianz on May 26. The first agent said the check had not been sent because they were waiting for more information from me. I asked for a supervisor and got Oscar, who eventually told me that the check had been written and that I would have it no later than next week. When I asked Oscar for the check number and date of issue, he transferred me to Iona at Ext. [redacted].

Iona told me that Allianz would not issue me a refund and that I would have to look to the travel agent for satisfactionDesired Settlement: I would like an immediate refund of $271.74 from Allianz.

Business

Response:

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I apologize for any frustration the cancelation of the insurance policy has caused the consumer. According to our records a request was made to cancel the policy in our system. This information should have been sent to the travel agency who in return issues a refund to the consumer. The consumer has been advised to contact the travel supplier for the refund. Sincerely, Kalinda H[redacted]

Review: I believe that this organization is falsely advertising insurance to the consumer without providing all information before purchasing. I contacted Allianz Global concerning my tickets to the [redacted] (Claim #[redacted]) which were either misplaced or lost the night of the concert. If I was aware of there misleading advertisement of what their organization provided, I would have never purchased tickets through the Ticketmaster website . When you visit the Ticketmaster website, it states that Allianz covers the following: Coverage includes the ticket price, taxes, convenience fees and shipping charges along with all other event-related items that have been added to your order, such as parking – up to a maximum of $10,000. Event Ticket Protector also includes access to the Allianz Global Assistance 24-hour assistance hotline. Our staff of multilingual problem solvers is available to help you with any medical, legal or travel-related emergency. I believe that the individual should be able to review the entire policy before making a purchase to ensure they understand what they are buying. I would have preferred if they checked to see if the tickets were used. Section 305, Row C, Seat 13 & Section 305, Row C, Seat 14Desired Settlement: I want my money back or either purchase the tickets for the same value when [redacted] comes to the Philadelphia metro area.

Business

Response:

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms are readily available in the booking path prior to purchase. The terms were also emailed to the consumer. We show no error in that submission. The insuring agreement included a named perils certificate that included all covered reasons. According to the claim documents, the cause of loss was not listed as a named peril in the insuring agreement as loss tickets are not a covered reason. Due to this, we were unable to honor the consumers request for reimbursement. I regret that we are unable to provide a more favorable response at this time. Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The details of the insurance is not provided before purchasing. When you purchase their insurance, you receive a document that is 9 pages long and provides 6 of the 9 pages describing their policy. You are not given the opportunity to opt out of this agreement if you do not agree with all the terms listed. This organization in my opinion sales are fraudulent and I refuse to do business with any company affiliated or utilizes their services.

Regards,

Review: I had purchased a policy online at the same time I had booked my airline tickets on 03/17/2016. I received an email shortly after stating they were unable to process the policy. The email said to call Allianz if you were still interested in purchasing a policy so did on 03/18/2016. I spoke to a JOY there with the company and she issued me a new policy (US [redacted]). Allianz charged me $140.04 for the first time I submitted the policy that apparently did not go through (or was unable to be processed) as well as $140.04 for the 2nd policy that I had bought over the phone with Joy, so I was double charged and both charges posted on my account 03/19/2016. I have my credit card statement showing both charges were posted by Allianz. I have spoke to a Freddy (Robert is his supervisor), and Evelyn (Chris is her supervisor) and have now tried to get a refund of $140.04 for over 3 weeks but they keep telling me someone will call back in 24-48 hours and they never do. I just need to get refunded my $140.04 from being double charged.Desired Settlement: I just want the refund of my $140.04 that was double charged to on my credit card

Business

Response:

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have experienced. Our records indicate that our Finance Department was able to locate the additional charge and this has now been refunded to the consumer’s credit card. Sincerely,Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: When I purchased the Insurance it was under the premises that I could cancel my flight and get a refund for the airline tickets for almost any reason. When my father took ill I needed to cancel my tickets so that I could go home and take care of family business. When I called Allianz to cancel my tickets they said I could not cancel the tickets for a refund and that I needed to have a legitimate reason. Since medical issues are covered per the agreement I thought that would work for a reason they needed. However, when I informed the Allianz customer service representative I was notified that I would need to have a two page Physician Statement form filled out, not only by myself, but by my father and his attending physician. I am concerned this violates the HIPAA privacy rule not to mention that the information they request is very personal. I was also informed that even if I did get this form filled out that it would have to go before a committee for review in which it may or may not be approved. Since my father was going into surgery I did not have the patience for such an invasive questionnaire nor did I feel it was right to ask such questions to approve a claim. The link to the form is :

http://partner.allianztravelinsurance.com/Documents/Library/uploadedfiles/Claims...⇄ Settlement: I would like a full refund for my airline tickets in the amount of $512.40 as well as a change of the questionnaire that is required for review when a medical issue is involved.

Business

Response:

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or proper policy number so that we may address their concerns. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Review: Allianz Global Assistance together with Ticketmaster are double teaming consumers to sneak in additional fees in barely noticeable ways. Fees that are not stated upfront. Near check-out, Ticketmaster says something to the effect we "strongly suggest" protecting tickets. No costs mentioned. Usually a fee is mentioned, so out of curiosity, I click to find out more. Ticketmaster proceeds to process my order and no further mention. I saw no insurance fees after processing my order, but was stunned to see an additional $15 per ticket charged by Ticketmaster plus some $5 additional fee. This was not stated prior to my authorizing payment, but automatically charged to my card. Then, I noticed a generic do-not-reply email, from a place I'd never heard of Allianz Global Assistance the email mentioned ticket insurance, but no charge. Luckily, I noticed an attachment saying I was charged $13.85. Very sneaky. Being a victim of such abusive business practices, one feels helpless, as the companies insist we elected to pay for these overcharges. Why does the Revdex.com and Consumer Affairs allow these unethical and clear abuses to consumers to continue? Bottom Line no company should be able to automatically charge consumers without direct consent/authorization and only for an up-front and clear amount. I never gave Allianz Global Assistance authorization to charge my credit card. I feel taken advantage of twice by Ticketmaster with their made up overcharges. We are shown one price and charged 30% more without being told ahead. Illegal? Yes! At the grocery store, imagine you pick up a can of beans for $1. Go to the register and notice only after you authorize payment that, you were actually charged $1.55. The manager says they charge 25% for store maintenance fees 5% service fee and you must have said you were interested in knowing you could return the beans if unopened so we sent your credit card information to this other company to charge you a 15% return fee. Seriously!??Desired Settlement: Listing one price and actually charging around 30% more on a consistent basis without stating the additional fee clearly up front and only after the charge has been processed is clearly unethical. When a company sends your credit card information to another company so they can charge it and get a kickback without your direct and express consent I would say this is also clearly bad business and overtly unethical. Yet, these practices have been going on without being checked and are getting worse because they are finding new opportunities to bamboozle consumers on the internet. Companies are able to disguise these disgusting underhanded business practices in the small print and behind a cloud of spam, especially since they make consumers feel stupid when complaints are filed so no one is saying or doing anything. I can only hope that more people complain and the Revdex.com finally does something to stand behind its name as the Revdex.com, because business is getting really bad.

Business

Response:

Dear Ms. S[redacted]:Thank you for bringing this matter to my attention. We only receive the consumer’s information from the ticket provider’s website when the option for insurance is selected by the consumer in the booking path. Our records indicate that the consumer has been reimbursed for cost of the insurance on April 9, 2016. Sincerely,Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Allianz Global Assistance is a joke. It is just was to take money from people like you and me. They remind me of the insurance companies on the movies that just reject everyone and hope no one complains. It is a shame that companies exist to take advantage of the public. It is a shame for the people that work there as well. They know what they are doing and laughing as they enjoy their existence. I hope they know that Karma comes back around.

I purchased two tickets for a concert along with purchasing the option for a refund if need be. I'm permanently disabled but only 18% therefore my pain flares up sometimes. I felt find when I bought the tickets but my back flared up a couple days before the concert. I'm trying to use the refund option I paid for yet they won't even look into my claim until I have a doctors note. So now I have to make a needless appointment with my Dr., take time off from work to do so, and scan this note to my claim all to get my refund. They won't even consider my claim until I do so. This is absolutely ridiculous. If I find a way to file a complaint with the B.B.B. and/or elsewhere, I will do so.

Review: I had to cancel a cruise I had purchased due to my daughter's decline in health. I did this within 48 hours after purchase 5/29/16. I still have not received a decision . They continue to give false and misleading information to me and the physician's office.Desired Settlement: I will not have to pay for a trip I did not take and the insurance I bought will have been properly used.

Business

Response:

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. The claim has been in a temporary closed status since July 14th as the documentation requested to complete the claim has yet to be received. The consumer has been advised of the documentation needed from the physician to confirm if we are able to provide coverage for the medical condition. Until the documentation is received, we would be unable to finalize the claim review. Sincerely, Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.] The claim has still not been decided due to frequent miscommunications between the physicians office, myself and the company.

Regards,

Review: I filed a claim with Allianz and provided required documentation, including documents from the airline and costs for replacing the items. The claim number is [redacted]

Two months later, Allianz still has not resolved my claim. I have called and emailed them multiple times.Desired Settlement: I would like to receive the claim refund for the damaged and stolen property that occurred during my travel, which was covered by the insurance policy that I purchased from Allianz.

Business

Response:

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused.Our records indicate that the claim has been pending since June 17th. At that time, the consumer was advised of the following:“Thank you for contacting Allianz Global Assistance. I apologize but we cannot use your email as verification that the airline did not provide a refund. The baggage coverage on this policy is secondary to any coverage already offered by the airline. You will need to contact the airline directly. We will accept a letter on airline letterhead or an email from the airline(that you would have sent to you and then forward to us) confirming the value of any reimbursement tat have already been given. Once this information is received we will review your claim again.”The consumer may send the claim determination letter from the airline to the Claim Department for processing which normally takes 7-10 business days for review.Sincerely,Kalinda H[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I called the airline, and because they did not provide compensation for the baggage issue, they could not send a letter. I informed Allianze of this, and I recommend they accept my email stating this as notification that there was no compensation from the airline. I would like to receive a refund as this event occurred over three months ago and has not been resolved to any degree of satisfaction.

Regards,

Review: I bought travel insurance from this company which is supposed to include theft. While on my trip I had three items stolen out of my baggage. They were an underwater camera, a pair of binoculars and an umbrella. The camera was an Olympus brand which was a gift and therefore I have no receipt. I do have the original box it came in and the serial number. I sent them a picture of the box and the serial number. The binoculars were purchased by me several years ago and I cannot find the receipt. I do have the box which I also sent them a picture of. They sent me a check for $3.75 for the umbrella. The other two items would cost $650 to replace. Both items had a nice case and the camera had a rechargeable battery, charger and 8GB memory card.Desired Settlement: I would like them to send me the monetary amount to replace the items stolen while covered under the insurance policy I purchased from them.

Business

Response:

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused. Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverage. Specifically included in the terms were the following: We will cover up to a maximum amount of $500 for any and all jewelry, watches, gems, furs, cameras, and camera equipment, camcorders, sporting equipment, computers, radios and other electronic items and only when original receipts are provided. As original receipts were not provided, we were not able to extend coverage to the electronics. I regret that we are unable to provide a more favorable response at this time. Sincerely, Kalinda H[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

They did not resolve my complaint as they insist original receipts are required. In my opinion that is an unreasonable expectation that people would have receipts for items that were gifts, as one of the items of mine that was stolen, and an article that a person has for a few years, as my other item was.

While covered by their insurance I had $650 worth of items stolen and they sent me $3.75. That is just wrong.

Review: My mom, [redacted], booked a vacation to the Bahamas through [redacted] for 8 people. Knowing of her health condition she purchased the insurance (Allianz Global Assistance) for all 8 people in case she was unable to make the trip. My mom fell increasingly ill and was unable to make the trip. The other 7 people were also unable to make the trip. She canceled well in advance around 3 months of the trip and still has not gotten any of her money back which is around $20,000. I've called both the cruise line and the insurance company and have not been helped. At this point we are devastated. This is my moms life savings and she is on dialysis and falling very ill and needs the funds for medical expenses. We are reaching out to you for urgent assistance. We didn't go on the trip that was scheduled for 2/13. We didn't receive any service, product or trip for $20,000 and feel as if this company is forgoing its consumer responsibility to provide a refund as promised in the insurance documentation. Secondly my mom is on dialysis and never got the doctor sign off the cruise would have needed to go on the trip.

Allianz Global Assistance 866-807-3982Desired Settlement: We are requesting a full refund .

Business

Response:

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. The consumers insuring agreement required that an exam be performed by a licensed physician within 72 hours of cancelation in order for Trip Cancelation for medical reasons to apply. The records on file indicate that this did not occur. Due to this reason, we were unable to honor the consumers request for reimbursement. I regret that we are unable to provide a more favorable response at this time. Sincerely,Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please refer to your after you purchase link on the website. It states to contact [redacted] which we did. In addition a doctors note was reqired for her to go on the cruise since she is a dialysis patient. That letter was never received because she wasn't fit to go. The dr never signed off. I'm very unsatisfied by the way this has been handled. $20,000 was spent for a product/vacation never received. The family contacted [redacted] many times saying we and she/we were unable to go. If I don't receive her funds back Im in the process of contacting ABC news [redacted] to investigate this matter. The company is taking advantage of a lady that is ill and emptied out her entire life savings for the trip she never went on. You can see my concern on this matter.

Regards,

Review: On May 26, 2016, I filed a travel insurance claim with instructions from Allianz. I spent about an hour on the phone with a CS rep to make sure I had all the information needed to file the claim. We doubled checked all my information before the call ended. I was told an electronically signed email from my doctor was sufficient evidence of a health issue preventing me from traveling. I completed the claim and included dates, diagnoses, and a written statement from my physician electronically signed by my doctor. I was told this was enough to fulfill the requirements of the claim. The information was sent with the completed claim form to Allianz on May 26th. My first treatment with lab tests was April 2016. The letter and claim was started in May 2016. All this information is included in the claim. I was told I would receive the refund for the airline ticket within 10 days after processing the claim.

On June 10, 2016, I was told this is not enough information. So, I called my credit card company and put the charge into a dispute because I don't like the way Allianz is handling this. Allianz is stalling this claim. I was told one thing and am now being told something else.

I refuse to pay for an airline ticket I have not used and I purchased insurance to cover the cost in case I was not able to make the trip. The airline ticket was purchased in December 2015, and the trip was scheduled for end of June 2016. Now, I'm applying for the insurance due to a health issue which arose in April 2016. The person I spoke to on the phone was Gwen Raviotta. She was passively aggressive with me on the telephone, and I resent being treated in this manner.

Please process this claim. I'm filing a complaint through the Revdex.com to assist in the proper resolution of the insurance claim.

A company can't tell their customers one thing and then do another. It's misleading, unethical and wrong.Desired Settlement: Process the claim and process a refund for the airline ticket I purchased. A credit card dispute was opened on June 10,2016 to let the two companies involved in their shady business practices to battle it out. I'm refusing to pay for an airline ticket I did not use and purchased insurance to cover the cost in case I could not make the trip. I want a full refund to be made to me immediately because proof was shown and the application was submitted properly and promptly as soon as I discovered I could not make the trip.

Business

Response:

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process has caused the consumer. Our records indicate that the consumer has been contacted and advised that the claim has been paid. Please allow 5 to 7 business days to receive the check in the mail. Sincerely, Kalinda H[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Anna Miller

Review: I purchased an airline ticket to Los Angeles on 8/28/2013 through [redacted]. I had the ticket insured through Allianz. The departure date was for 10/2/2013. Because of a medical problem (Heart) I cancelled the flight with the carrier [redacted] on 8/31/2013. When I went to the insurance carrier (Allianz) I received little or no help to have them remit the value of the tickets. There were several rediculous conversations that the insurance did not cover the instance. It was finally agreed that it was a legal claim and they sent me a pdf with instuctons and forms to remit to them. The instructions inclued a requirement that I obtain a Doctor's statement relative to the incident. In fact the pdf included a long form for the doctor to complete. I filled out the forms and had the doctor complete the doctor form and faxed the package to the fax number they provided ie. [redacted] on 10/9 or 10,10. To date I have had no response from them. Today, my wife called them (they do not have a free call line) and after a 20 minute hold, she spoke to a person who said they never received the info we sent. However, when we sent it, we asked for a response as to wthwer thwy received it. They did give us a claim number originally, it is, [redacted]. The value of the claim is $387.80.

So, once again, we are trying to send the package to them and their fax line is always busy. We hav tried for hours.Desired Settlement: I want my credit card credited with the $387.80 amount.

Business

Response:

Dear [redacted]:

Thank you for forwarding this matter to my attention.

We are showing that the consumers documentation was received and the claim was finalized on 11/07/2013.

Regards,

Manager, Regulatory Claims, USA

Allianz is trying to scam my mom and I out of our airline fares for a tour that was canceled by a tour operator. When I first called to file a claim, I was told by an Allianz rep that trip cancellation was a covered reason. I filled out the forms according to the rep's instructions and the she said the claim would be reviewed within 8-10 business days and our reimbursement checks would follow. A month later we received a letter saying that our claim was denied! I called Allianz and another rep said that trip cancellation was not a covered reason. What?!? I asked to speak to a supervisor and was eventually transferred to a woman who sounded understanding. She said she would have to review the first call recording to hear where the rep told me that trip cancellation is a covered reason. She said it would take 2 days to get IT to pull the audio file to hear the recording and that she would get back to me then. It has been 2 weeks now and she hasn't returned my calls to find out status. [redacted] and the public need to know that Allianz insurance is trying to take advantage of their own paying customers and scam people out of legitimate claims.

Review: I purchased travel insurance for a trip to London which was advertised to include trip cancellations and trip changes. Before leaving for my trip, due to business reasons I could not controlI had to change my return flight which cost me $300. I called Allianz and spoke to a customer service respresentative who told me to file a trip claim, which he quickly submitted for me over the phone but did not fill out any of the details for me. After reading further on my trip insurance, it will not cover any trip changes related to business travel which the customer service representative didn't tell me over the phone. Allianz should have let me cancel the travel insurance. They have a policy that they will give you a refund if you purchased the policy within 10 days, if you haven't left for your trip yet, AND if you have not filed a claim.

Now, I have not left for my trip yet, am within 10 days of having purchased this phony insurance, and I can't get a refund because they technically started a claim over the phone (although its not submitted and they did not help with any of the details). Now I am supposed to go through all the details of submitting a claim that they will ultimately deny because changes in business travel are not covered. They should either be more explicit for what is actually covered on their trip insurance when it is purchased or you should be able to get a refund after purchasing and you have not left for your trip yet (upon realizing that their insurance is not beneficial for the reason you purchased it in the first place). Their policy of not getting a refund after a claim is started (yet not fully submitted) is a scam because they know people will call in to ask about a claim which they will start over the phone and then when you go to submit the claim you can't get a refund becuase they have "started" the claim over the phone. If you understand what I am talking about, then you understand that this is truly a scam and unfair to customers who purchase Allianz's trip insurance and try to either get a refund or submit a claim for their insurance. I recommend no one purchase this product/service from Allianz if your trip schedule may change. You will not be able to win after submitting your claim and you will be unable to get a refund after submitting your claim even though you realize that you bascially you purchased their service/product in error.Desired Settlement: All I want is a refund for my trip insurance, having realized its not beneficial for the reason I bought it for. I haven't left for my trip yet (Allianz's criteria for a reund), am within 10 days of purchasing their insurance (Allianz's criteria for a reund), and haven't fully submitted a claim yet (Allianz's criteria for a reund), but because their customer service representative didn't tell me about the refund option and just STARTED a claim on my behalf (not fully COMPLETED), I am not eligible for a refund. I have never submitted a Revdex.com claim before and only took the time to do it this time because I feel that Allianz does this scam on purpose so that they can collect your premium and then not let you request a refund when you get on the phone with their representatives because they push you to let them START a claim on your behalf that they know you will not be able to win. Once the claim is started you cannot get refund. The representative should have not started the claim for me but rather offered me the refund as part of their policy.

Business

Response:

Dear [redacted]:

Thank you for forwarding this matter to my attention.

Upon review of the consumer’s information, we did not receive his claim documentation during the 10 day satisfaction guarantee period; therefore, we are making a consideration on this matter and refunding the premium as the consumer has requested.

Sincerely,