Allianz Life Insurance Company of North America

(The consumer indicated he/she DID NOT accept the response from the business.) I have contacted Mary Lou [redacted] at Allianz and am awaiting a responseSo far Allianz has done nothing but stall

Good Afternoon-I have reviewed the information received and I am unable to locate a policy here at Allianz LifeIf the complainant is able to provide any additional information we can certainly look further into the concernsSincerely, Allianz Life Compliance Dept

I have received the consumer concerns regarding the above mentioned case # Unfortunately I am unable to locate a contract with the information provided In order to look further into the concerns I will need a contract number or social security number That information can be sent via fax to ###-###-#### if it is coming directly from the client ***copied and pasted from email

Initial Business Response / [redacted] (1000, 6, 2015/08/10) */ RE: Your Case Number: [redacted] Complainant: [redacted] Dear Ms [redacted] : Your letter dated July 28, regarding the above-referenced matter has been referred to my attention for response This letter will serve to inform you that keeping policy owner information secure and private is one of our top prioritiesIn compliance with state and federal privacy laws, we are required to restrict access to policy information to the policy ownerWe are allowed to disclose information only as authorized in writing by the policy owner or as otherwise permitted by lawBecause we have not received written authorization from the policy owner, we are sorry but we cannot provide you any information on said policyThus, your request for assistance will be addressed directly to the policy owner If a written request is received from the policy owner authorizing our company to release information concerning this policy to you, then the information requested will be provided accordingly If you have any further questions, please contact me directly at [redacted] Sincerely, Debbie [redacted] , FLMI, AIRC, PCS, HIA Customer Relations Representative ***original document attached Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/21) */

Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ The clients concerns have been resolved as of 12/18/ Allianz had originally sent a check, 12/11/that was not received by the client, Allianz then sent a wire 12/17/2015, that was returned from the bankAllianz then created a manual check and sent it via overnight mail 12/21/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/07) */

The is in response to your letter regarding [redacted] A check was sent to [redacted] on April 13, to [redacted] Cedar Park, TX The check was cashed on April 14, Sincerely, Mary Lou [redacted] , ACS, AIAA, AIRC, ALHC, HIA Corporate Compliance Specialist

(The consumer indicated he/she DID NOT accept the response from the business.) This boiler-plate response does not address any issue we raised in our complaintWaiting more days will exceed the time allotted by the IRS to return funds to qualified plans without penaltyAs such, we will LOSE over $45,of annuitization value from my annuityThat's is a large penalty to pay since it was their representative who did not tell me the truth about how Allianz handles TSA/B accounts

***corresponding documents attached.Re: Revdex.com Case Number [redacted] Dear Ms [redacted] :Thank you for your letter dated March 16, regarding the above referenced annuity contract.Allianz Life received a withdrawal request from Ms [redacted] on February 4, The request was processed on the same day and the check was mailed to her address of record Ms [redacted] did have the option of having the funds wired for a $fee or having the funds overnighted to her for a $fee Ms [redacted] elected to have the check mailed by the United States Postal Service We have verified with Ms [redacted] the address the funds were mailed to is correct.Ms [redacted] contacted our office on February 23, advising us that she had not received the check The funds were wired to her account on February 24, without fee as a gesture of good faith on our part.Ms [redacted] provided a copy of the envelope she received the check in from Allianz Life and it was stamped on February 24, there appears to be a problem with the United States Postal Service We are sorry Ms [redacted] experienced a delay in receiving her check However, the funds were sent from Allianz Life in a timely manner to the correct address of record Ms [redacted] 's comment in her complaint to the Minnesota Better Bureau about a scam in delaying her funds is without merit.If you require any additional information, please feel free to contact me.Sincerely,Mary Lou [redacted] mlfAttachment

This looks to have been resolved on 03/with the client

Good Afternoon- The consumer has reached out to the Pennsylvania Department of Insurance who then contacted AllianzWe will review the consumers concerns and respond directly to the Pennsylvania Department of InsuranceI would ask that Ms [redacted] reach out to the Pennsylvania Department of Insurance with any additional questions or concernsThank you

Re: Case# [redacted] Dear [redacted] : Thank you for your letter dated March 15, 2016. The purpose of this letter is to acknowledge receipt of your concerns and explain the steps we will be taking to handle your complaint. Allianz Life is committed to the judicious and timely resolution... of all customer grievances. We have established a process that relies on a team of professional compliance analysts who are dedicated to reviewing each complaint in an objective manner. You can rely on our team to review all relevant information and documentation as part of a thorough review process. When needed, this includes requesting a written statement from the agent involved in your complaint. You can expect our decision within 30 days. Thank you again for taking the time to express your concerns in writing. We value your business and regret that you are dissatisfied. We appreciate the opportunity to review your situation and respond to your concerns. The analyst assigned to your case is Beverly [redacted] . You can reach her at Beverly. [redacted] @allianzlife.com or (763) [redacted] if you need assistance in the meantime. Note: If any portion of the annuity sale(s) took place on a military installation, please let us know now; we will follow additional steps if that's the case. A military installation includes a military base, post, camp, or other facility to which service members are assigned for duty. Sincerely, Allianz Life Corporate Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.This matter is now being handled directly by the Illinois Department of Insurance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Hi, My wife & I received the Enhanced Withdrawal Benefit from Allianz Life Insurance Company. Thank you for your help *** & *** ***

***corresponding documents attached.RE: Your Case Number: ***: *** *** Allianz Life Contract Number: ***Dear Ms***:Tank you again for your letter dated March 7,2016, regarding the concern filed with your office by *** ***.I am including a copy of the response that was sent directly to the ***'s on this case.If Ms*** is dissatisfied with the outcome of her complaint, she may contact her state's Department of Insurance Contact information can be found at www.naic.org.If you require any additional documents or information for your investigation, please contact me at your convenience.Sincerely,Mark ***Attachment

See Attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** A supervisor from Allianz contacted me regarding the missing check and reissued stop check He located the reissued check, and had it overnighted to my home address He also assured me that he was personally going to check on the December 1st check to ensure it went out in the mail. I have not yet received the December check, but have hopes that it will arrive before next Monday, December 5th

I am rejecting this response because:
I will send further information about our claim even though they have received paperwork from me on three different occasions.I just need time to put it together

Please see attached

Ms***:We have received the client concerns through comments on your website, which were responded to on 12/08/2017, the client had also been working with our processing areas, they also left phone messages and emails for the client on 12/08/We are unable to provide specific policy
details to the Revdex.comThis has been resolved at this timeIf the client has additional concerns they may reach out to Allianz directly.We are considering this resolved at this point.Thank you.Sincerely,Allianz Compliance

Allianz Life has responded to the Illinois Dept of Insurance on June 20, and the complaint has been closed on their end