Allianz Life Insurance Company of North America

Please see the attachment for our response to Mrs*** ***'s concerns. Best Regards,Beth ***

I am rejecting this response because:We wish Allianaz to revoke the forced anuitazation
As it was put into forced annuitazion without our written consent

We have received the complaint and are working directly with the complainantWe will notify you once we have resolved the issueThank you.We understand the time frame and will respond as soon as we can.Please let me know if there are any questions. Sincerely, Jamie ***

Thank you for sharing your concerns with AllianzIn order for Allianz to look into your concerns we will require you provide a contract numberUnfortunately the information provided in the complaint we were unable to locate a contract.Once you have the information you can fax it to ###-###-#### or
mail directly to Allianz *** *** *** *** Minneapolis, MNSincerely,Allianz Corporate Compliance Department

Good Afternoon,I am writing today in response to your electronic correspondence dated August 10, 2016, addressed to our officeThank you for taking the time to share the concerns regarding the contract for *** ***Please be advised that *** ***'s concerns
have been forwarded to our office by the Securities and Exchange Commission as of August 22, Therefore, we will be providing our response regarding the concerns expressed directly to the Securities and Exchange CommissionPlease feel free to contact me at ###-###-####, ext*** if you have any additional questions regarding this information

I am rejecting this response because: It took Allianz more than days to properly provide information and address the issues which has caused substantial financial and emotional distress to me and my familyI was forced to make certain detrimental financial decisions due to lack of timely response and resolution from AllianzWould like to hear from a senior Allianz executive to fully understand my issues and to get a complete resolution

I am rejecting this response because:
I do not know what the response from the Insurance Department will be so I cannot say in advance that I will accept it

Good Morning,I am writing today in response to your electronic correspondence dated August 22, 2016, addressed to our officeThank you for taking the time to share the concerns regarding the contract for *** ***Please be advised that *** ***'s concerns have been forwarded to our office by the Securities and Exchange Commission as of August 22, and the Wisconsin Dept of Insurance as of August 23, Therefore, we will be providing our response regarding the concerns expressed directly to the Securities and Exchange Commission and the Wisconsin Dept of InsuranceWe ask that the Revdex.com please close out your file.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough we have not received the letter attached to their response, they did call on March 10th ONLY after the estate trustee threatened to report them to FINRA, the SEC, and the Minnesota Attorney General for not processing the claim in business days as is the law for life insurance death claimsWe are in the process of transferring the money out of Allianz and we hope all goes well or we will contact you again

Re: Case # [redacted]
Dear [redacted]:
Thank you for your letter dated March 7, 2016. The purpose of this letter is to acknowledge receipt of your concerns and explain the steps we will be taking to handle your complaint.
Allianz Life is committed to the judicious and timely resolution of all customer grievances. We have established a process that relies on a team of professional compliance analysts who are dedicated to reviewing each complaint in an objective manner.
You can rely on our team to review all relevant information and documentation as part of a thorough review process. When needed, this includes requesting a written statement from the agent involved in your complaint. You can expect our decision within 30 days.
Thank you again for taking the time to express your concerns in writing. We value your business and regret that you are dissatisfied. We appreciate the opportunity to review your situation and respond to your concerns.

The analyst assigned to your case is Mark [redacted]. You can reach him at Mark.[redacted]@allianzlife.com or ###-###-#### if you need assistance in the meantime.
Note: If any portion of the annuity sale(s) took place on a military installation, please let us know now; we will follow additional steps if that's the case. A military installation includes a military base, post, camp, or other facility to which service members are assigned for duty.
Sincerely,
Allianz Life Corporate Compliance
[redacted]copied and pasted from email.

Thank you for your letter dated October 24, 2017 regarding the complaint referenced above. Allianz Life is committed to the judicious and timely resolution to all customer grievances. We have established a process that relies on professional compliance analysts who are dedicated to...

reviewing each complaint in an objective manner. We will respond with the results of our investigation by the date you specified The analyst assigned to this case is Mark [redacted]. You can reach him at [redacted] or ###-###-#### if you need assistance in the meantime.   Sincerely,  Allianz Life Corporate Compliance

To whom it may concern,I am writing today in response to your electronic correspondence dated June 7, 2017, addressed to our office.  Thank you for taking time to share the concerns of [redacted].Please be advised that [redacted] concerns have been forwarded to our office by the Pennsylvania...

Insurance Department as of June 8, 2017.  Therefore, we will be providing our response regarding the concerns expressed direct to the Department of Insurance.If you have any additional questions regarding this information, please contact me at ###-###-####.Sincerely,Beth [redacted]

Re: Case# [redacted]
Dear [redacted]:
Thank you for your letter dated March 15, 2016. The purpose of this letter is to acknowledge receipt of your concerns and explain the steps we will be taking to handle your complaint.
Allianz Life is committed to the judicious and timely resolution...

of all customer grievances. We have established a process that relies on a team of professional compliance analysts who are dedicated to reviewing each complaint in an objective manner.
You can rely on our team to review all relevant information and documentation as part of a thorough review process. When needed, this includes requesting a written statement from the agent involved in your complaint. You can expect our decision within 30 days.
Thank you again for taking the time to express your concerns in writing. We value your business and regret that you are dissatisfied. We appreciate the opportunity to review your situation and respond to your concerns.

The analyst assigned to your case is Beverly [redacted]. You can reach her at Beverly.[redacted]@allianzlife.com or (763) [redacted] if you need assistance in the meantime.
Note: If any portion of the annuity sale(s) took place on a military installation, please let us know now; we will follow additional steps if that's the case. A military installation includes a military base, post, camp, or other facility to which service members are assigned for duty.
Sincerely,
Allianz Life Corporate Compliance

Initial Business Response /* (1000, 19, 2016/02/29) */
Re: Case #[redacted]
Dear Ms. [redacted]
Based on information provided in your letter, it appears that your policy is not held or administered at Allianz Life Insurance Company of North America. The details provided suggest...

that your complaint was intended for Allianz Global Assistance. Please be advised that Allianz Life Insurance Company of North America does not administer or have any oversight of Allianz Global Assistance. The two companies are separate and are not affiliated. We respectfully request that the complaint be redirected accordingly. You can contact Allianz Global Assistance at the following:
* Email: [email protected]
* Phone: [redacted] (toll-free)
* Mail: Allianz Global Assistance, [redacted] - Richmond, VA 23294
Sincerely,
Allianz Life Compliance Dept
Initial Consumer Rebuttal /* (2000, 21, 2016/03/10) */

Thank you for your letter dated October 24, 2017 regarding the complaint referenced above.Allianz Life is committed to the judicious and timely resolution to all customer grievances. We have established a process that relies on professional compliance analysts who are dedicated to reviewing...

each complaint in an objective manner. We will respond with the results of our investigation by the date you specifiedThe analyst assigned to this case is Mark [redacted]. You can reach him at Mark.[redacted]@allianzlife.com or ###-###-#### if you need assistance in the meantime. Sincerely,Allianz Life Corporate Compliance

This looks to have been resolved on 03/14 with the client.

Initial Business Response /* (1000, 7, 2016/01/28) */
[redacted]Additional corresponding documents attached.
Re: Case Number [redacted] - [redacted]
Dear Ms. [redacted],
I am responding to your letter dated December 23, 2015, which was received in our office on December 28, 2015. Thank you for...

forwarding Mr. [redacted]'s concerns to our office for review.
In his complaint, Mr. [redacted] expressed concern with the performance of his annuity contract over the previous year. He stated he contacted our Service Center with questions about his contract and was told someone would contact him in five to six days; however, he did not receive a follow up as promised. He indicated the agent who sold the contract, George [redacted], misled him on the features of the contract. Mr. [redacted] requested that Allianz Life allow him to reallocate his contract for the current contract year or to allow him to surrender the contract without penalty.
Conclusion of Our Review
I have reviewed this contract file in the context of Mr. [redacted]'s concerns. After Mr. [redacted] contacted our office on November 6, 2015, we sent him the enclosed letter, dated November 10, 2015. The copy I have enclosed is redacted. Although we did respond to him within the stated three business day timeframe, it appears the context of this letter did no adequately address teh request Mr. [redacted] made. We want to extend our sincere apologies to Mr. [redacted] for any confusion or inconvenience that may have resulted from that letter. Please be assured that feedback has been provided to the appropriate department management to improve our future service experience.
I have provided a summary of the performance of Mr. [redacted]'s contract.
[redacted]SEE ATTACHED DOCUMENTS[redacted]
Although we are empathetic to Mr. [redacted]'s concerns, we are not able to honor his request to reallocate the contract outside of the 21 day timeframe stipulated in the contract, or to surrender his contract without penalty. The 21 day timeframe is noted on the Statement of Understanding provided at the time of sale, within the annuity contract, and on each annual statement provided to the contract owner. Please note, although the contract stipulates a 21 day timeframe following an anniversary to make an allocation change, Allianz Life allows our customers 30 days to make such a change to account for mailing time.
For your reference, I have enclosed copies of the applicable pages of the Statement of Understanding, contract, and the annual statements that reflect the performance of Mr. [redacted]'s contract. Per your request, these documents have been redacted to omit any personally identifiable information.
Options Available to Mr. [redacted]
I understand this is not Mr. [redacted]'s requested resolution; however, he will have the opportunity to reallocate his contract within 21 days of November 2nd each year going forward. If Mr. [redacted] wishes to surrender his contract, we will pay the Cash Surrender Value, which is currently $71,772.41.
Mr. [redacted] also stated George [redacted], the agent who sold him this contract, has been indicted over a ponzi scheme. We do not disagree with this statement; however, the charges against Mr. [redacted] were in regards to a mortgage fraud scheme and were unrelated to the sale of this fixed index annuity.
If Mr. [redacted] has additional details of the misrepresentation he alleges, he may place them in writing and send them to our office for further review.
For Further Assistance
Please note, future correspondence intended for Allianz Life Insurance Company of North America may be sent to us electronically, either via facsimile at [redacted], or via email at [email protected]
Thank you again for the opportunity to address Mr. [redacted]'s concerns. Allianz Life is committed to the judicious and timely review of all complaints, and our response letters represent the diligent effort of our team to do that.
Sincerely,
Andrew D. [redacted]
Enclosures

We have received this complaint directly from the client as well and will be responding to them as well as a copy to you this week. Thank you.

Good Afternoon-I have reviewed the information received and I am unable to locate a policy here at Allianz Life. If the complainant is able to provide any additional information we can certainly look further into the concerns. Sincerely, Allianz Life Compliance Dept.

The is in response to your letter regarding [redacted]. A check was sent to [redacted] on April 13, 2017 to [redacted] Cedar Park, TX 78613.  The check was cashed on April 14, 2017. Sincerely, Mary Lou [redacted], ACS, AIAA, AIRC, ALHC, HIA Corporate Compliance...

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