Don't ever do business with this company They have no idea what they are doing Told I was prepaying for one weight and then receive a bill even though my weight was underwhen I called I was told that no, I was not charged that initial weight bait and switch much? worst customer service ever
I had gotten conflicting billing systems operations several times when contacting casella Sometimes they offer to deduct weekly pickups if I don't have a need for pickups, but then on two occasions late in the summer season their customer service told me they don't do that, had a real attitude about it, and stuck me with the entire bill when I only used week of pickup that month They referred me to their statements sent to me stating that their policy is on there, but there is no such thing on my statements during that time frame at all in addition at the beginning of the season I told them I would use my own garbage cans and they ended up also tacking on the cost of cans onto my bill, so for months of residential service with two garbage cans a week, I got a bill for $385.00, its outrageous
Bait and switch tactics
After having his company for years, broken lids and broken promisesEvery time you talk to this company they never do ehat they sayDo buisness with a company that does what it says
Don't ever do business with this company They have no idea what they are doing Told I was prepaying for one weight and then receive a bill even though my weight was underwhen I called I was told that no, I was not charged that initial weight bait and switch much? worst customer service ever
This company is trouble, you call to get help this company and the pretty much laugh in your faceI have lose a few ducks because their dumpster are right next to my animal barn and when they slam the hell out of them, it spooks my horsesI have told this company about that and they still do nothing
I have used Casella for one of my apartment buildings for yearsAt the beginning of January, I called and requested to cancel my service with them, as the dumpster was taking up a parking spot and attracting wildlifeI was told not to worry, the dumpster would be removed, and no further charges would be processedFast forward to today, and Casella still has not removed the dumpster, nor have they picked up the trashWhen I called for answers two weeks ago, they said someone accidentally listed our account as on a seasonal hiatus, and they would fixAs of today the dumpster is full of trash, and Casella hasn't picked up in over a monthHere's the kicker - Casella continues to charge us $150/month, and even charged us an extra $in January (when asked why, they admitted it was an error on their part)Now to pick up the dumpster they are trying to charge us a 6-month termination feeI will never do business with Casella againAll I want is for them to pick their dumpster up (going on months now), stop charging me for not picking anything up, and to be done with them
The worst service I have paid forI pay to have my dumpster dumped once a month, the last time it was dumped was the third week of NovemberI call them every week and they tell me next wednesday and it never happensIt's Wednesday Janlet's see if today's the day!!
ok for starters the customer service sucks there rude make up excuses for there drivers not doing there job as they were hired to do its been over 3weeks sense those people have been to my home to collect my trash its over flowing an now I gotta worry aboug raccoons an cats stringing my trash all over cause those people cant an wont send a driver here to pick it up there charging for a full service im not getting an havent got sense I became there customer its just been getting worse over time an now its to the point where I gotta spend more money on gas an to take the trash to a garbage disposal place an I shouldn't have to knowing im paying for trash removal there ripping me off cause they wont credit my account for the missed pick ups they never call back when they say there gonna ive had more missed pick ups inthe past 5yrs from these people than ive had pickups ur talking thousands of dollars im out cause of Casella not full filling the contract or as there web page describes im n
I initially signed up for service with *** *** *** and was happy with the service, but the company was taken over by Casella They’ve missed picking up my recycling twice I called and the first person I spoke to wasn’t able to help and hung up The second time I called and she put me on hold and said the container wasn’t put out I asked her if she wanted me to show her the security video showing no one came by except for trash pick upShe declined and said that the driver came by at am I watched the security video at and around am and there was no one that came by my house So now without recycling pickup I am resorting to throwing recycling in the trash I find that Casella is not a customer friendly company and they lied
We hired Casella Waste about a month ago to pick up our garbage and recycling every other weekThe first week they were supposed to pick up, they did notI was told they'd come the next week and our regular pick up would resume the week afterThey did not pick up so I called againThey picked up the next dayThe following week (our regular week) they failed to pick up againI called the next day, was told to leave the garbage out, they'd be there the next dayNext day they didn't comeI called daily for days, each time being told they would pick up that dayThe 4th day I was told they would definitely pick up the Friday before the holiday weekendIt is now the Tuesday after the holiday weekend and our garbage has been sitting for daysI will be calling this morning and canceling our service
Ordered dumpster When driver delivered dumpster he backed into my customers brick wall and damaged the wall I call my reply to ask what could be done, he said they would go out take pictures and assess the damage After weeks of no response I called again he said he would get right onItno response I called another rep no responseI left a message on their online customer service board, I received a call that it would be resolved shortly but the rep that was taking care of it was on vacation After weeks of no call I wrote another message on the customer service board days later they closed my accountruck and sent a bill to.me I the former of collections Never recieved any comments on damage or apologies or even a small discount I have spent 1000s of dollars with this company over the last year and was just looking for a small discount to help out my customer with damage caused by their driver Instead I was ignored and treated as an unimportant client A
We hired Casella Waste about a month ago to pick up our garbage and recycling every other weekThe first week they were supposed to pick up, they did notI was told they'd come the next week and our regular pick up would resume the week afterThey did not pick up so I called againThey picked up the next dayThe following week (our regular week) they failed to pick up againI called the next day, was told to leave the garbage out, they'd be there the next dayNext day they didn't comeI called daily for days, each time being told they would pick up that dayThe 4th day I was told they would definitely pick up the Friday before the holiday weekendIt is now the Tuesday after the holiday weekend and our garbage has been sitting for daysI will be calling this morning and canceling our service
This company used to decent in the Early 90s before they became the corporate *** they are nowThey won’t pick up a single garbage if the dumpster is full and on the ground next to the dumpster, they place the dumpsters in peoples PAID parking spots so that there is no way to avoid them, and on top of that their customer service is more like customer disserviceThis used to be a good decent family owned company but now they are nothing but corporate prostitutes looking for a quick buck!
This company is trouble, you call to get help this company and the pretty much laugh in your faceI have lose a few ducks because their dumpster are right next to my animal barn and when they slam the hell out of them, it spooks my horsesI have told this company about that and they still do nothing
For the first few months my services with the company were wonderful However, depending who is driving and who you call for customer service you will get different responsibilities of the company and employees For example I was told for oversized boxes and or containers that would not fit to call the company and the driver will get out of the truck and pick up (if they know prior to the pick up) That was false, The driver refused to pick up After calling customer service the drivers are not obligtated to exit the vehicleFew weeks later it was raining and my recycling was full as it always is The driver began tilting the bin before it was above the truck, resulting in recycling all over the road and yard Regardless of if the mess was his fault he dropped the container and leftI found myself cleaning up and calling customer service The assistant told me the driver is then obligated to exit the vehicle and clean up Last week, my bin was full and would not close all but about 3-inches Nothing was falling out, the driver refused to pick up my recycling because he deemed it "to full" I even had a clear plastic with milk jugs inside He could have simply got out and thrown the bag in, and proceeded to dump my bin Knowing the the driver is not obligated to exit the vehicle for messes that he creates, and or to do his jobToday I witnessed the same driver pull over and browse at local yard sales! I pay him to collect my recycles and trash, I have to call at least once a month because he's not doing what is expected of him and he's out yardsailing?!
I hired this company in May 2018,,,it is now July and have received services 1x in weeksThis company is suppose to be collecting my trash/garbage on a bi weekly basis and it is NOT happeningI have called the company EVERY week asking why my trash hasn't been picked up...always promising it will be picked up the following week and it isn't done!! I have paid my monthly bill and I extremely dissatisfiedMy garbage tote is overflowing and this company has NOT picked up trash I have emailed weekly asking for a resolution and NOT ONCE have gotten an answerpromises...zero customer service...and continual LIES
I was a satisfied customer for a number of years, often providing a tip to the drivers at holiday timeOver the last year, however, pickup has been missedWhen I called to ask if another truck could be sent out I was told noCustomer service is not very responsive and I had to talk with three representatives to get a credit for the week that service was not providedFinally, the representative reluctantly gave the credit saying that they normally don't provide credit because they are still charged to dispose of the garbageI still can't figure out the logic in that statementI finally decided to switch to a local waste management company and was told to wait for the new billThe new bill was over $higher than I had calculatedWhen I called the representative was able to make the adjustment, however, I made sure I got this in writing and a copy of this with my final (I thought) checkThis was not the final bill, however, since the payment I sent was over days after the original billEven though I was instructed by Casella themselves to wait until a new bill had been generated, they added a $late feeI very reluctantly paid this because I determined this was worth the chance to avoid being abused by another customer service representativeBy switching to a local provider I now receive weekly garbage and recycling pickup and will be saving over $a year
*** ***..Casella is the worst company for trash pickup for residential services I've had an account with them for a year and a half and have had nothing but problems with themEmployees are rude on the phone and lazy at pickup sitesI do not recommend them at all!
I initially signed up for service with *** *** *** and was happy with the service, but the company was taken over by Casella They’ve missed picking up my recycling twice I called and the first person I spoke to wasn’t able to help and hung up The second time I called and she put me on hold and said the container wasn’t put out I asked her if she wanted me to show her the security video showing no one came by except for trash pick upShe declined and said that the driver came by at am I watched the security video at and around am and there was no one that came by my house So now without recycling pickup I am resorting to throwing recycling in the trash I find that Casella is not a customer friendly company and they lied
*** ***..Casella is the worst company for trash pickup for residential services I've had an account with them for a year and a half and have had nothing but problems with themEmployees are rude on the phone and lazy at pickup sitesI do not recommend them at all!
Don't ever do business with this company They have no idea what they are doing Told I was prepaying for one weight and then receive a bill even though my weight was underwhen I called I was told that no, I was not charged that initial weight bait and switch much? worst customer service ever
I had gotten conflicting billing systems operations several times when contacting casella Sometimes they offer to deduct weekly pickups if I don't have a need for pickups, but then on two occasions late in the summer season their customer service told me they don't do that, had a real attitude about it, and stuck me with the entire bill when I only used week of pickup that month They referred me to their statements sent to me stating that their policy is on there, but there is no such thing on my statements during that time frame at all in addition at the beginning of the season I told them I would use my own garbage cans and they ended up also tacking on the cost of cans onto my bill, so for months of residential service with two garbage cans a week, I got a bill for $385.00, its outrageous
Bait and switch tactics
After having his company for years, broken lids and broken promisesEvery time you talk to this company they never do ehat they sayDo buisness with a company that does what it says
Don't ever do business with this company They have no idea what they are doing Told I was prepaying for one weight and then receive a bill even though my weight was underwhen I called I was told that no, I was not charged that initial weight bait and switch much? worst customer service ever
This company is trouble, you call to get help this company and the pretty much laugh in your faceI have lose a few ducks because their dumpster are right next to my animal barn and when they slam the hell out of them, it spooks my horsesI have told this company about that and they still do nothing
I have used Casella for one of my apartment buildings for yearsAt the beginning of January, I called and requested to cancel my service with them, as the dumpster was taking up a parking spot and attracting wildlifeI was told not to worry, the dumpster would be removed, and no further charges would be processedFast forward to today, and Casella still has not removed the dumpster, nor have they picked up the trashWhen I called for answers two weeks ago, they said someone accidentally listed our account as on a seasonal hiatus, and they would fixAs of today the dumpster is full of trash, and Casella hasn't picked up in over a monthHere's the kicker - Casella continues to charge us $150/month, and even charged us an extra $in January (when asked why, they admitted it was an error on their part)Now to pick up the dumpster they are trying to charge us a 6-month termination feeI will never do business with Casella againAll I want is for them to pick their dumpster up (going on months now), stop charging me for not picking anything up, and to be done with them
The worst service I have paid forI pay to have my dumpster dumped once a month, the last time it was dumped was the third week of NovemberI call them every week and they tell me next wednesday and it never happensIt's Wednesday Janlet's see if today's the day!!
ok for starters the customer service sucks there rude make up excuses for there drivers not doing there job as they were hired to do its been over 3weeks sense those people have been to my home to collect my trash its over flowing an now I gotta worry aboug raccoons an cats stringing my trash all over cause those people cant an wont send a driver here to pick it up there charging for a full service im not getting an havent got sense I became there customer its just been getting worse over time an now its to the point where I gotta spend more money on gas an to take the trash to a garbage disposal place an I shouldn't have to knowing im paying for trash removal there ripping me off cause they wont credit my account for the missed pick ups they never call back when they say there gonna ive had more missed pick ups inthe past 5yrs from these people than ive had pickups ur talking thousands of dollars im out cause of Casella not full filling the contract or as there web page describes im n
I initially signed up for service with *** *** *** and was happy with the service, but the company was taken over by Casella They’ve missed picking up my recycling twice I called and the first person I spoke to wasn’t able to help and hung up The second time I called and she put me on hold and said the container wasn’t put out I asked her if she wanted me to show her the security video showing no one came by except for trash pick upShe declined and said that the driver came by at am I watched the security video at and around am and there was no one that came by my house So now without recycling pickup I am resorting to throwing recycling in the trash I find that Casella is not a customer friendly company and they lied
We hired Casella Waste about a month ago to pick up our garbage and recycling every other weekThe first week they were supposed to pick up, they did notI was told they'd come the next week and our regular pick up would resume the week afterThey did not pick up so I called againThey picked up the next dayThe following week (our regular week) they failed to pick up againI called the next day, was told to leave the garbage out, they'd be there the next dayNext day they didn't comeI called daily for days, each time being told they would pick up that dayThe 4th day I was told they would definitely pick up the Friday before the holiday weekendIt is now the Tuesday after the holiday weekend and our garbage has been sitting for daysI will be calling this morning and canceling our service
Ordered dumpster When driver delivered dumpster he backed into my customers brick wall and damaged the wall I call my reply to ask what could be done, he said they would go out take pictures and assess the damage After weeks of no response I called again he said he would get right onItno response I called another rep no responseI left a message on their online customer service board, I received a call that it would be resolved shortly but the rep that was taking care of it was on vacation After weeks of no call I wrote another message on the customer service board days later they closed my accountruck and sent a bill to.me I the former of collections Never recieved any comments on damage or apologies or even a small discount I have spent 1000s of dollars with this company over the last year and was just looking for a small discount to help out my customer with damage caused by their driver Instead I was ignored and treated as an unimportant client A
We hired Casella Waste about a month ago to pick up our garbage and recycling every other weekThe first week they were supposed to pick up, they did notI was told they'd come the next week and our regular pick up would resume the week afterThey did not pick up so I called againThey picked up the next dayThe following week (our regular week) they failed to pick up againI called the next day, was told to leave the garbage out, they'd be there the next dayNext day they didn't comeI called daily for days, each time being told they would pick up that dayThe 4th day I was told they would definitely pick up the Friday before the holiday weekendIt is now the Tuesday after the holiday weekend and our garbage has been sitting for daysI will be calling this morning and canceling our service
This company used to decent in the Early 90s before they became the corporate *** they are nowThey won’t pick up a single garbage if the dumpster is full and on the ground next to the dumpster, they place the dumpsters in peoples PAID parking spots so that there is no way to avoid them, and on top of that their customer service is more like customer disserviceThis used to be a good decent family owned company but now they are nothing but corporate prostitutes looking for a quick buck!
This company is trouble, you call to get help this company and the pretty much laugh in your faceI have lose a few ducks because their dumpster are right next to my animal barn and when they slam the hell out of them, it spooks my horsesI have told this company about that and they still do nothing
For the first few months my services with the company were wonderful However, depending who is driving and who you call for customer service you will get different responsibilities of the company and employees For example I was told for oversized boxes and or containers that would not fit to call the company and the driver will get out of the truck and pick up (if they know prior to the pick up) That was false, The driver refused to pick up After calling customer service the drivers are not obligtated to exit the vehicleFew weeks later it was raining and my recycling was full as it always is The driver began tilting the bin before it was above the truck, resulting in recycling all over the road and yard Regardless of if the mess was his fault he dropped the container and leftI found myself cleaning up and calling customer service The assistant told me the driver is then obligated to exit the vehicle and clean up Last week, my bin was full and would not close all but about 3-inches Nothing was falling out, the driver refused to pick up my recycling because he deemed it "to full" I even had a clear plastic with milk jugs inside He could have simply got out and thrown the bag in, and proceeded to dump my bin Knowing the the driver is not obligated to exit the vehicle for messes that he creates, and or to do his jobToday I witnessed the same driver pull over and browse at local yard sales! I pay him to collect my recycles and trash, I have to call at least once a month because he's not doing what is expected of him and he's out yardsailing?!
I hired this company in May 2018,,,it is now July and have received services 1x in weeksThis company is suppose to be collecting my trash/garbage on a bi weekly basis and it is NOT happeningI have called the company EVERY week asking why my trash hasn't been picked up...always promising it will be picked up the following week and it isn't done!! I have paid my monthly bill and I extremely dissatisfiedMy garbage tote is overflowing and this company has NOT picked up trash I have emailed weekly asking for a resolution and NOT ONCE have gotten an answerpromises...zero customer service...and continual LIES
I was a satisfied customer for a number of years, often providing a tip to the drivers at holiday timeOver the last year, however, pickup has been missedWhen I called to ask if another truck could be sent out I was told noCustomer service is not very responsive and I had to talk with three representatives to get a credit for the week that service was not providedFinally, the representative reluctantly gave the credit saying that they normally don't provide credit because they are still charged to dispose of the garbageI still can't figure out the logic in that statementI finally decided to switch to a local waste management company and was told to wait for the new billThe new bill was over $higher than I had calculatedWhen I called the representative was able to make the adjustment, however, I made sure I got this in writing and a copy of this with my final (I thought) checkThis was not the final bill, however, since the payment I sent was over days after the original billEven though I was instructed by Casella themselves to wait until a new bill had been generated, they added a $late feeI very reluctantly paid this because I determined this was worth the chance to avoid being abused by another customer service representativeBy switching to a local provider I now receive weekly garbage and recycling pickup and will be saving over $a year
*** ***..Casella is the worst company for trash pickup for residential services I've had an account with them for a year and a half and have had nothing but problems with themEmployees are rude on the phone and lazy at pickup sitesI do not recommend them at all!
I initially signed up for service with *** *** *** and was happy with the service, but the company was taken over by Casella They’ve missed picking up my recycling twice I called and the first person I spoke to wasn’t able to help and hung up The second time I called and she put me on hold and said the container wasn’t put out I asked her if she wanted me to show her the security video showing no one came by except for trash pick upShe declined and said that the driver came by at am I watched the security video at and around am and there was no one that came by my house So now without recycling pickup I am resorting to throwing recycling in the trash I find that Casella is not a customer friendly company and they lied
*** ***..Casella is the worst company for trash pickup for residential services I've had an account with them for a year and a half and have had nothing but problems with themEmployees are rude on the phone and lazy at pickup sitesI do not recommend them at all!