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Allied Warranty, LLC

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Allied Warranty, LLC Reviews (252)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The issue is and always has been the basis of the [redacted] offer when the cost to repair was estimated by their vendor to be $In the first paragraph of ***s response [redacted] states "Per the terms and conditions of the warranty " [redacted] reserves the right to offer cash back in lieu of repair or replacement in the amount of ***’s actual cost to repair or replace any covered item." The question is the cost basis of the offerIt is certainly is not the cost to repair and as stated in the second paragraph it does not seem to be"appliances with similar features, capacity, and efficiency,..." Regards, [redacted] ***

We have reached out to Mr [redacted] with the results of our reviewAfter investigating his dispute of our initial offer, we have increased it to $500.00, which he accepted this morningIt will arrive within four weeks Again, we regret the inconvenience this matter has caused him, and have used his feedback as an opportunity to improve the performance of our agents

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for your assistance in resolving this issue [redacted] * ***

Revdex.com: This letter is to inform you that Allied Warranty, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/16/and assigned ID [redacted] .Just wanted to let u know as of today I received a check from Allied home warrantyThank u so much for your assistance with this issue!! Regards,

Hello Mr [redacted] , I did want to get in contact with you in regards to your claim under work order number I did reach out to the vendor and here are the results of our conversation: • The contractor actually is not sure why the unit says Ruud in the work order as it seems to be a clerical error and so I do apologize for any confusion this might have caused but he did state that he works with American Standard and he did let me know that that particular brand actually owns Trane and manufactures their units and the only difference between units of the same tonnage would be the paint on the unit and the label on the front.• He unfortunately does not offer a breakdown on pricing as far as how much each component of installation costs so I would not be able to provide that for you however I did confirm with him that the unit is a American Standard Box Coil and Condenser Combo, SEER, ton.• I spoke as well to the service manager to see if it would be possible to have someone go out to give you a quote and he did let me know that if we were to do that, we would not be able to place any coverage as per our coverage agreement on section F, paragraph 3, line “Allied is not responsible for upgrades (except for replacing covered A/C condensers with federally mandated equipment with efficiency or refrigerant standards)” it would be considered getting a upgrade based on the brand and would receive no coverage.From what the vendor has let me know you seem to have an appointment with him on Thursday the 27th so if there is anything else I could do for you please feel free to let me know and I will be more than happy to assist youThank you for your time,Missael [redacted] Customer Dispute Resolution Representative

Allied has reviewed the customer's account and claim Allied would like to note the following in regards to [redacted] refrigerant HVAC systems; [redacted] is being phased out and equipment wil [redacted] soon no longer be available Most manufacturers are in fact not stocking these due to the coming EPA requirements with the phase out It is possible for some HVAC company's to stock these systems Please review the EPA website information for more details ( [redacted] ) Per the EPA " [redacted] does not allow any refrigerant to be vented into the atmosphere during installation, service, or retirement of equipmentTherefore, R-must be recovered and recycled (for reuse in the same system), reclaimed (reprocessed to the same purity standard as new R-22), or destroyedAfter 2020, the servicing of R-22-based systems wil [redacted] rely solely on recycled or reclaimed refrigerantsIt is expected that reclamation and recycling wil [redacted] ensure that existing supplies of R-wil [redacted] last longer and be available to service a greater number of systemsAs noted above, chemica [redacted] manufacturers wil [redacted] no longer be able to produce, and companies wil [redacted] no longer be able to import, R-for use in new A/C equipment after 2010, but they can continue production and import of R-unti [redacted] for use in servicing existing equipmentGiven this schedule, which was established in 1993, the transition away from R-to the use of ozone-friendly refrigerants should be smoothFor the next years or more, R-should continue to be available for al [redacted] systems that require R-for servicing."Allied wil [redacted] contact the customer directly to review claim options Allied supports our vendor, [redacted] Home Services' decision on replacing with heat pump with the new R410A heat pump due to EPA regulations and recommendations If the customer has questions they may also contact Allied directly at [redacted] Thank you for bringing your matter to our attention.The Allied Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Allied Warranty is lying and never made one attempt to contact me to resolve this and my phone records will prove that They are unethical and unprofessional Ever since I filed this complaint with the Revdex.com, Allied Warranty has ceased all Comunications with me I find it interesting that when I called my electric service provider, [redacted] , who sold me the monthly surge plan offered by Allied Warranty a few minutes ago and I told them that Allied Warranty is purposely not communicating with me and appears to be refusing to resolve this issue that all of a sudden I get this notification from Revdex.com with Allied Warranty's claim about communicating with me Allied Warranty has lied and has made absolutely NO attempt to contact me to settle this issue It appears to me that they are trying to drag things out as long as they can in their attempt not to honor their warranty obligations, probably hoping that by stalling, the warranty obligation may expire The claim was initially made in June 2016, now it is August 30th with no end in sight Allied Warranty has been deceitful and unprofessional with me [Provide details of why you are not satisfied with this resolution.] Regards,

Thank you for giving us the opportunity to address Mr***'s concerns via his complaint with the Revdex.comWe regret that he found it necessary to do this, and we hope to provide a satisfactory resolution to his request soon We have already advised Mr [redacted] that Allied Home Warranty does not match brandsOur coverage for the components of an HVAC system are based on what our vendors charge us for standard, universal partsIf his model requires a specialty or OEM part, we would not be responsible for the difference in price Nonetheless, we will look into the matter further to ensure that the coverage offered is in compliance with the obligations of the Contract Best wishes, The Allied Team

Thank you for this opportunity to address [redacted] 's concerns.Allied Home Warranty sincerely regrets the misinformation he was provided when he initially placed his service requestIn fact, any wiring from the circuit box, interior and exterior, is included under the warranty plan that he purchased through his utility companyThis is a training issue, and we are taking steps to ensure that our agents better understand the warranty before addressing coverage issues with clients.In response to this formal complaint with the Revdex.com, one of our agents reached out to [redacted] and offered to send an electrician to his home to diagnose the light switchesThe technician arrived on [redacted] *, and determined that there was no power going to the electrical switchThe next step would have been to troubleshoot the electrical circuit that the switch was connected to; however, this service falls into the category of "specialty tests" not covered by the warrantyMost diagnoses can be made via visual inspection and are provided at no charge under the contract that [redacted] was provided; however, if additional steps need to be taken, the associated charge is not includedAs it states in paragraph of the YOUR COVERAGE document provided when the warranty began, "There are many items and risks that this contract does not cover, and only the items listed below are covered." When the technician attempted to provide him with a quote for testing the electrical circuit, [redacted] had him leave the homeThere was no charge for the technician's visit.Best wishes,Allied Home Warranty

We have investigated this matter thoroughly and discussed the service call with [redacted] management and the technician sent outWhile we understand the frustration caused by water damage and requiring a second service call, we cannot agree that the responsibility for the water damage lies with [redacted] or Allied Home Warranty According to the report from the service call, and verified in our investigation, the technician we sent on this call did report that his clearing the drain line might not resolve the issue, and noted the lack of a float switchAlthough he recommended the installation of a float switch to prevent water damage in the event that the drain line backed up again, the clients refused the modificationAs a result, [redacted] stated at that time that they would deny any responsibility for water damage As it was the home owners who decided not to install the recommended float switch, even in light of the technician’s warning that his work to clear the drain might not provide lasting results, we cannot support the claim that [redacted] is responsible for the water damage to the home We are offering to reimburse our clients for the services provided by the technicians who came to their home, not because of any responsibility for the damage, but because we wish to resolve their claim in a satisfactory mannerAlthough the contract states that we will not provide reimbursement for work performed without prior written authorization, we have agreed to include reimbursement for the outside contractor as a gesture of good will We regret any inconvenience this matter has caused [redacted] and [redacted] ***, and we hope that they will accept our offer in the spirit that it was intended; however, we cannot agree to compensate them for secondary damages not covered by the warranty Sincerely,The Allied Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Friday, September 09, 4:PM Subject: Re: Complaint # [redacted] Hello Dr Team,Problem #- Allied/NRG/Lone Star has now refunded the $7,overcharge to my credit card.Problem #- I've received no further notification as to the disposition of my complaint An initial minimal offer was made by Allied and declined I've followed up with Theresa at Allied twice since thenShould I file a complaint with the State Attorney General, or instigate other dispute resolution process? [redacted]

Allied has reviewed the customer's account and claim history Allied does agree the a claim was placed on or about September 2, for the air conditioning Allied agrees the diagnosis from the contractor indicated the customer had a Goodman brand, SEER, 5-ton, condenser with a locked up compressor Allied also agrees with the customers stated out of pocket cost on the replacement In most situations on an older condenser, it is not a long term fix to replace a compressor, but rather to replace the entire condenser Allied apologizes if this information was incorrect While Allied does not perform the diagnosing, it does rely on the contractor to provide accurate information, including the recommended repair Allied will review the information provided by the customer internally, as well as with the contractor Allied's intentions are not send contractors that lie or scam In fact, Allied does research every contractor and they are sent through a screening process prior becoming an approved contractor Thank you for bringing this matter to our attention The Allied Team

Thank you again for bringing Mr***’s concerns to our attention and giving us the opportunity to resolve themAfter reviewing the specifications on the part required by Mr***’s air handler, we have contacted [redacted] and offered an additional $to the amount of the coverage Since the work has been completed and paid for, they will be refunding that amount to his credit cardAs of our last contact with Mr***, he indicated that there was no further action required to resolve this matter

Allied has reviewed the customer's account and warranty claim Allied agrees that the customer submitted a claim on a dishwasher Allied's contractor diagnosed the issue related to the dishwasher and determined that keypad is the source of the matter, therefore not allowing the dishwasher to operate Allied reviewed the claim details and the required scope of work, based on the facts, Allied chose to make a cash offer Allied agrees with the customer that clause used to determine the cash offer states "Allied, at its option, may offer cash in the amount of Allied’s estimated cost, instead of repair or replacementAllied will provide replacement systems or appliances with similar features, capacity and efficiency, but will not be responsible for matching dimensions, brand or color." The amount offered and accepted by the customer was $229, as the customer stated Allied records indicate that $was the second offer made Allied made an original offer of $183, however the customer disputed the amount Allied reviewed the claim at the original time of dispute, which lead to the increase of $ The records indicate that the customer accepted the second offer.Allied determines the estimated cost of a replacement dishwasher based on similar features, capacity and efficiency with appliances on the market, however does not factor in brands, dimensions or colors Allied constantly updates the costs as the market changes We do understand that the cash offers may not always provide our customer's with value they see fit, but the cash offer can be used to purchase a replacement of their choosing We truly strive to provide great customer service and your feedback is important If the customer has any questions they can contact Allied directly at [redacted] Thank you for bringing this matter to our attention.The Allied Team

Revdex.com: Do not accept responseExplanation already explained [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Nowhere I was told before buying your warranty services that only one hour troubleshooting was allowed; still I understand this warranty is fake [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

Allied has reviewed the customers warranty claim information in detail Allied apologizes for delay in addressing the air conditioning issue We appreciate you bringing this matter to our attentionReview of the customers claim does show the service related issues, however our records do indicate the issue was escalated quickly and with empathy We never want our customers to feel we don't have a sense of urgency Our records indicate that we have taken care of this issue to the full satisfaction of the customer, which we believe the customer can confirm Once again, we appreciate the feedback and you contacting our call center with your claim issues We look forward servicing you for years to comeSincerely, The Allied Warranty Customer Care Team

Hello Ms [redacted] , I wanted to make sure to address your complaints as stated in your replyI apologize if it seems that all my reply was to you was a couple of sentences with bolded letters and I would heavily recommend, if you haven’t already, reading through the entire reply as it does explain in depth how the warranty functions and how we reach a coverage amount on work orders as well as summarize the non-covered items on the contractThat being said I did want to apologize as I was not aware of any request you had made to speak with a manager but I myself am a manager in the Customer Dispute Resolutions department and I have given you a call and left a voice mail with my name and direct phone number if you would like to speak on the phone I want to make sure that we are on the same and I apologize if you not made aware but there is options on this work order, a good repair and the recommended repairThe good repair is to replace the condenser with an R410a condenser and while this isn’t the best repair as I stated previously as it is the most uncertain in terms of longevity, it is also the least expensive to preform standing at $2,retail cost and while we never recommend making band aid repairs, it would be possible to make one in this case and this option was given to you The recommended repair would be to go ahead and replace both the coil and the condenser at the same time to update both to R410a and as I mentioned earlier would be the best repair but also the most expensive one as it would be $ 4,retail cost I as well had some good news in regards to coverage as I did go over your complaint with our service department manager and we agreed to add the full $from the Plus as a goodwill gesture to assist you with the costs, so the coverage would be increased to $1,The out of pocket amounts have been updated accordingly and so the cost to replace the condenser would be $1,and the cost to replace both the condenser and the coil would be $If you would like to lower the out of pocket cost, you would need to submit a second opinion for us to review, it would need to be a quote from a vendor similar to the quote that was provided to you and have to be lower than the out of pocket costs for us to take to the vendor for negotiation I wanted as well to address your inquiry in regards to our corporate office and as was mentioned to you before, while we do have a corporate office that deals with the background day to day operations, they unfortunately do not speak to clients and as a matter of fact, we do not interact with them at all and as such don’t even have their phone number but I would be more than happy to assist you with any further questions that you might have Thank you very much for your time, Missael

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I was explained that Allied home insurance was not going to repair the unit but give me money to buy a new unit with similar featuresI've shopped around and for a receiver with these features, they range in these prices and upI happened to buy the one on sale, and was the cheapest at that timeBut for me to buy another receiver with similar features(not counting color, form factor, etc as explain by the repJust the similar features), it means I will have to put out a lot of money out of my pocketIn your voice recording and on your website, it expresses Allied Home Insurnace, "save you from expensive out of pocket", "feel assure" and "A company you can trust" Yet, I'm only offered $ [redacted] and now $ [redacted] for a receiver that is valued in the $ [redacted] plus, and if I buy another not exactly the same one but with similar features, it will be much more since this was the cheapest in it's classI feel Allied Home warranty is falsely advertising security and peace of mind to their customers Regards,

Hello Mrs***, My name is Missael and I am with Allied Home Warranty’s Customer Dispute Resolution DepartmentThank you for bringing this matter to my attention and I sincerely apologize for the delay in our response but I wanted to reach out to you with an update in regards to your refrigeratorI am currently speaking with both GM Appliance and our Service department to find out the viability and possible longevity of making repairs to the refrigerator and unfortunately have not come to a decisionI want to provide you with my direct email (Missael[redacted] @alliedhomewarranty.com) if you have any questions, concerns or just need a update while this process is ongoing and you should be hearing from me no later than Wednesday this week as to what has been determined Thank you for your patience, Missael

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Address: 1050 N Post Oak Rd Ste 240, Houston, Texas, United States, 77055-7244

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