Allied Warranty, LLC

Hello *** Thank you for giving us the opportunity to address your concernsI sincerely regret any inconvenience you’ve been caused in the course of your service request.We understand your position that you would like us to meet you half way and cash you out for the $1000. I can do that for you.Please let me know where you would like the check sent however they take to weeks to recieve because they are processed out of state.Thanks,Gloria

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10518162, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.] The company did offer to return on Monday, but I requested service on ThursdayThe weather during that period of time was very low and without a functioning heater my family would have been unable to stay in the home over the weekend while their heater company got their insurance problems in orderI asked if Allied could please send another vendor or pay for work that another company did, only what they would normally covers under the warranty of courseThey said they had no one else to send and that I could not have anyone else assist meI wasn't going to pay for a hotel over the weekend because I knew certainly that this difficult company would never reimburse us for thatThey took zero responsibility for their poorly prepared vendorsI believe the heater company tried to called me once on that Monday but the work had already been completed by another company, it was a heater blower motorWe have paid alliedFaithfully for three years and they were not the least bit concerned about our problem and insisted that my community gate guards were somehow to blameAllied has horrible reviews, I deeply regret not doing research on them and am shocked they are still allowed to do business with people considering how many complaints they haveLack of customer service, lack of concern, and we're totally unable to help find any other way to fix the issue besides making us waitI wasn't even sure the problem would be fixable in a day, they may have had to order parts etc and we could not go without any heat I would consider a home being degrees and even colder at night an emergency, especially when the customers have small children.
Regards,*** *** *** ***

Allied has reviewed the customer's account and claim Allied agrees the customer submitted a surge related claim on a television on or about November 24, Allied also agrees the vendor diagnosed the issue as non-surge related The customer has also submitted a second opinion
since he refused to allow Allied to send a second vendor The second opinion received also has not mention in the diagnosis as a related surge issue, however Allied made a claim decision Allied will move forward and make a cash offer Allied will contact the customer today to review the claim, contract terms & conditions and present the cash offer.If the customer has any questions, they can contact Allied directly at *** Thank you for bringing your matter to our attention.The Allied Team

Thank you for giving us the opportunity to address your concernsI apologize that you felt it necessary to file a complaint with the Revdex.com.Integrity is one of our Core Values at Allied Home WarrantyAlthough we cannot guarantee that we will be able to provide service vendors for
every request, we do have technicians all over Texas, including remote areas, and our Contract gives us the provision to offer cash reimbursement on those rare occasions when a service technician is unavailableWe have cancelled your account as requested and are issuing a full refund for the two months you have paidIf you have any further questions or concerns, please don't hesitate to contact usBest wishes,The Allied Team

Thank you for giving us this opportunity to address Mr***’s concernsWe regret that he found it necessary to bring this matter to the Revdex.com and apologize for any inconvenience he has been causedThe fact that Allied Home Warranty and NRG Home Services are affiliated companies is publicly
available information, and our contract states that Allied may send affiliated or unaffiliated contractors out to service our clientsThe guidelines for coverage are applied equally regardless of the provider for serviceWe have both affiliated and unaffiliated providers in his area and there is nothing illegal or unethical in this practiceCoverage is limited (as stated in paragraph two of the One Page Contract) to the replacement of any components that are experiencing mechanical failure and result in the system being unable to operate; however, in any regulated service industry, the bulk of the materials and labor for the work is frequently for other items, as it was in the case of Mr***’s evaporator coilAll of the items listed as “not covered” that were performed with the replacement of the coil are listed in the exceptions in paragraph six of the contract, which include the replacement of items that have not failed in order to safely accommodate the new coil (modifications), safe handling and disposal per EPA guidelines, state licensing requirements, and local building codesIn addition to the contract, which is freely available online, we train our agents to provide claims-specific disclosures each time service is requestedSince there is no way to know until a technician has arrived what specific requirements will be necessary, we cannot pre-disclose specific items prior to diagnosis; however, the coverage and exclusions are standard in the industryWe cannot comply with his request for full reimbursement of his non-covered items; however, we have offered a free upgrade to his contract which would entitle him to up to $per claim for any time non-covered items related to permits, access fees, and code requirementsWe hope to bring this matter to a speedy resolution. Sincerely,The Allied Team

I am filing an official complaint against Allued Warranty LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
As I understand it, Allied Home Warranty still claims to be willing to find an agreeable solution to the issue dealing with repairing or replacing my air conditioner’s ductworkI can reach the conclusion that Allied Home Warranty is attempting to not honor the “One Page Contract” and the statement “No Dollar Limit” which is stated on the first page of their webpage.(attached) On their webpage they state“Why a One-Page Contract? You shouldn't need a law degree to understand your home warrantyThat's why Allied pioneered the One-page contract, a simple, plain-language agreement without hidden fees, confusing jargon or complicated disclosuresThere's no fine printWe believe that when you understand your coverage, you'll know how and when to use it.” Why do they have a "One-page contract?" Because it is vague and allows them to refuse to honor repair requests at their discretionThis allows Allied to be deceptive when it comes to coverage under their, “One Page Contract” and the statement “No Dollar Limit”. I explained to Allied’s representative, Theresa that their vender was trying to over charge them and me by submitting a very high estimate of $to replace the duct work, when a non-Allied vender is willing to do the repairs or replacing the duct work for $saving everyone approximately $Allied states, “Even if the entire amount of $were directly related to the mounting of the new ductwork, we would not be responsible to reimburse that amount, as the contract limits our obligation to “Allied’s estimated cost”, which is to say what our vendors typically charge us when they do the same type of workThat statement about their vendors seems to be untrue, since their vendor was attempting to over charge everyone, including AlliedI am not sure what their vetting process is but, they are not doing a good jobAllied states in this response that I have opened claims with themI would be interested to see how much was paid by Allied and how much I paid for each claim I am attempting to obtain a more detailed estimate of the work that needs to be done to repair or replace the air condition ductwork to comply with Allied’s request As for the request for reimbursement, in the amount of $for the replacement of a capacitor and hard start kit on my air conditionerAllied states, It typically takes 4-weeks for arrival of the reimbursementThe invoice for these repairs was submitting by email on 7/8/to *** *** with AlliedI believe the 4-week time to receive reimbursement has come and gone, as I have not received it as of 9/0/A little over months is a bit much I am still willing work together to reach a satisfactory resolutionI hope Allied will do the right thing and honor their contractI trust that Theresa will work her hardest to resolve this issue
Regards,

Thank you for giving me the opportunity to address Mr*** concernsI regret any inconvenience he has been caused and that he found it necessary to file a complaint with the Revdex.com
Allied Home Warranty is responsible for the materials and labor to repair or replace
components that fail due to wear and tearNot eligible for coverage are accompanying items required to modify components that haven’t failed to accommodate the replacement components, disposal fees, any work required by Federal, State, or local ordinance, or Freon
Each of our vendors is responsible for their own pricing strategies, and our affiliated company, NRG Home Services offers the same flat-rate pricing to both retail and Warranty customersThe amount is based on how much they have determined they would have to charge for every installation in order to make a modest profit on all work on averageTo ensure that they are competitive in their class, they offer a 365-Day Price Match GuaranteeTM (details attached)
From the vendors’ retail price, the estimated cost of materials and labor for failed components is deducted to arrive at the client’s out of pocketIn the case of the ***’ AC Claim, an NRG Home Services technician offered to replace their 3-ton evaporator coilRetail pricing for replacing this component is $including the following non-covered items:
• Preparing the existing area for new equipment
• Refrigerant recovery (as required by the EPA)
• Air handler stands/Hanging kit
• Replacement of the filter line drier
• Hardcasting/Seal ducting to the new unit
• Emergency float switch installation
• Proper disposal of old equipment (as required by the EPA)
• Vacuum and purging contaminants from system
• Refrigerant fill up
From this they deducted the amount of Allied’s coverage to mount the replacement coil, in the amount of $495.00, resulting in a homeowner responsibility of $
Mr*** stated that he obtained a lower quote from an independent contractorI will reach out to him to see if he would be willing to supply it to us so we may discuss price matching with NRG Home Services
Thanks again for bringing this matter to my attention,
Theresa ***
Resolutions Specialist

Thank you for giving us the opportunity to address Mr***’s concernsWe appreciate this feedback as an opportunity to assess our service expectations and seek to improve our performance
Allied Home Warranty and *** *** *** are affiliated companies, and this information is publicly
availableWe feel that offering an affiliated service provider has many benefits to our clients, including a higher level of accountability than we can offer with a non-affiliated service vendorWe do have more than one service provider operating in the greater Houston area; however, *** *** *** is our preferred vendor in that region
In order to ensure accountability, we will arrange for a service contractor in every possible case and reserve cash reimbursement for those rare occasions when we are unable to provide a qualified contractorProviding cash reimbursement is at Allied’s discretion and nothing in our contract obligates us to provide cash reimbursement in lieu of repair or replacementSince Allied Home Warranty provided a qualified service vendor to perform services, we had fulfilled our obligation under the Warranty
Prices vary greatly between home services providers, depending on the qualifications of their technicians, their service expectations, and their costs of doing business*** *** *** offers the same competitive rates to both retail and Warranty clients for the quality of service they provide, and they back their rates up with their Price-match Guarantee
Clients have one full year from the date of installation to take advantage of the Price-match Guarantee; however, the alternative quote must be comparable to *** *** ***’ offer in order to qualifyThis means the service must be provided on company letterhead that includes any applicable regulatory disclosures and must be delivered by a company that is licensed, insured, operates from a store-front, and has paid advertising somewhereThe quote must be on the same brands, and provide the same parts and labor warranties
On June 13, 2015, *** *** reported a claim on his air conditionerThe technician indicated that the failure was caused by the condenser and recommended at minimum replacing the client’s dry Rcondenser with a similar modelTo provide a longer-lasting solution, he suggested replacing both the condenser and the coil so that he would have he would have a complete coil/condenser set that was compliant with today’s EPA requirements for environmental standards and energy efficiencyBecause the client indicated a desire for the thriftiest option, the technician quoted him only the prices for a Ruud system
Allied Home Warranty only covers equipment failure, not upgradesOur coverage for the failed Condenser would be $1,However, in an attempt to further assist the client, the technician quoted additional coverage on the coil/condenser combo and 10% discount on non-covered items approved by his manager
Nonetheless, when the client responded with an alternate bid on a higher grade model, we reviewed it for potential price matchIt was found that the labor warranty being offered by *** *** *** was more than double the warranty provided by the competitor, making the alternate quote incomparable
The client informed our agent that his current system was a Trane and he wished to remain with that brandAllied Home Warranty does not match brands, but *** *** *** does offer TraneEven though we were unable to offer price matching on the quote he provided, our agent again exceeded the limitations of the Warranty by requesting that *** *** *** apply the same courtesy coverage and discounts on a Trane system that they had made on the Ruud, to see how much we could lower his out-of-pocket and stay within the limitations of the Warranty
Mr*** had several options at this point:
1. He could have accepted the quote on the Ruud system provided by *** *** ***This would have made his out-of-pocket lower than his alternate bid for the Trane system by $and provided the same 10-year parts/5-year labor warranty that *** *** *** offers on their Trane
2. He could have accepted the quote on the Trane system provided by *** *** ***His out-of-pocket would have been higher, but the extended labor warranty would have provided a good value, and his preference for the Trane brand would have been satisfied
Mr*** has been an esteemed Allied client for five yearsEven though we did everything possible to satisfy his AC claim under the contract terms and can find no wrong-doing on the part of *** *** *** or our own agents, we have extended an offer for reimbursement in the amount of $on the work performed by the service provider of his choice as a gesture of goodwill, which he has acceptedWe are waiting only on a copy of his paid invoices to process reimbursement, which he can mail to [email protected]

Thank you for giving us the opportunity to address Mr***’s concerns via his complaint to the Revdex.comWe apologize for the delay in this response, and in the service delays he experienced after our contractor provided diagnosis for his air conditioner
Usually, our contractors
will provide a report for claim authorization within one or two days of arriving to the property to diagnose the system; however, in this case, we have established that RLC Services was on site July 3, 2015, and had not provided their report as of July 7, 2015, when the client called for a status update
We are not aware of the dispatch schedules of our unaffiliated service providers, so the call we received July 7, 2015, was the first notification we received that there was a delay in processing the claimWe immediately took steps to reach out to the service vendor and one of our agents left a voicemail to notify the client that we were in contact with the vendor on July 9, We had their claim authorization complete on July 10, RLC Services is a preferred vendor and already familiar with the warranty terms and conditionsThe vendor informed us that they had already provided the home-owner with a quote that included the coverage of $that we would apply for the coverage of a replacement Evaporator coil
On July 16, 2015, we reached out to the Mr*** for an update on his repairs, fully expecting that the vendor had already scheduled completion of repairs and we would find the matter resolved; however, Mr*** informed us that not only was he unaware that the claim had been authorized for coverage, but the vendor had never contacted him to schedule the installation of the coilHe informed us that he had hired an outside contractor to repair his air conditioner
At this time, we are awaiting a copy of the invoice for the work that he had performed by an outside contractorAllied’s contract states that we do not reimburse for work performed without our prior written authorization; however, as a gesture of goodwill, we are willing to review the invoice for potential reimbursement
Best wishes,The Allied Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint After receiving service from your recommended plumber, the issues regarding my water heater have not been resolvedI have contacted the plumber and been advised that the necessary repair would be a full replacement of the water heater I have received an estimate of cost from this Plumber stating that $would be allowed by the warranty company (Allied) and the rest of the monies to be my responsibilityThe least expensive option is in total nearly $as quoted by the plumber This leaves me responsible for almost $When I called your company to ascertain why the full cost of replacement for a similar model water heater was not covered, I was told there are numerous expenses required for replacement of my water heater which are not covered under my contractSome of those expenses I was aware of, such as permits and the few other items specifically excluded in your one-page contractHowever, items such as fittings, connections, drain tubes, roof access for ensuring proper/safe venting, even a dropcloth placed down for my home, and other miscellaneous items quoted by the plumber are apparently not covered under contract? Your customer service representative stated to me that she cannot provide me with and itemized list of other expenses, however that today or are other expenses not covered by your company but required for the replacement of the water heater. The plumbers quote includes an itemized list of multiple items which I am sold are not covered under my warranty, despite the fact that each of these items is necessary for the replacement of this and any other water heaterI noted to your agent that - among the list of items quoted by the plumber - only the permit is specifically excluded in my contractThere are no other items listed by the plumber which are specifically excluded in my contractFurthermore, none of the items listed on my plumbers "were specially requested by me and are all standard for the replacement of a water heaterHer response to this was to state to me that they are not responsible for listing exclusions, but only responsible for providing monies to cover a new water heater.In addition, she was unable to explain to me why the water heater it's self is listed as costing $and only $is covered by the warranty, leaving me responsible for the other roughly $I presume that this is because the cost of the water heater is being artificially inflated by the plumbing company, and that Allied home warranty company is both aware of, and unconcerned with this practice I have already reached out to other plumbing companies in my area and found that, without any warranty coverage whatsoever, the total cost of a water heater of higher grade than I currently have is only approximately to in total costThis further assures me that there are practices and play which are both dishonest and likely illegal. In summary, I again state my request to have my entire premium returned to me retroactive to the date of purchase and my contract be cancelled, or that my water heater be replaced of similar kind and quality as promised in my contract without additional cost to meEither of the solutions will be acceptableHowever, if neither of these solutions comes to pass, I will be forced to continue my complaint with both of the Revdex.com as well as the insurance commission in ***
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I received an email from Allied saying they would call me to resolve but haven't received a phone callFurthermore, they refuse to explain why they claim to cover the AC repair while also trying to charg me double the market rateEither it's covered or it isn'tMaking a blanket claim that the additional cost covers "modifications" even though this work is standard for every AC coil repair is deceptive
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for giving us the opportunity to address Mr***’s concerns via his case with the Revdex.comWe are sorry that he has found it necessary to do this and will bring this matter to a satisfactory conclusion as soon as possible
We have already reached out to Mr*** to get
clarification on his concerns and advise him of how we would proceed in our investigation of his complaintHe has asserted that:
1. *** *** *** has inflated pricing that does not reflect industry standard
2. The technician who serviced his air conditioner charged the system without providing a quote and getting approval for the work in advance, and then went on to demand payment for them
Allied Home Warranty is not responsible for the retail prices of our service vendorsPrices vary greatly between home services providers, depending on the qualifications of their technicians, their service expectations, and their costs of doing business*** *** *** offers the same competitive rate to both retail and Warranty clients for the quality of service they provide, and they ensure this with their Price Match Guarantee
Allied has already offered coverage for failed components in the amount of $According to the invoice provided by *** *** ***, the only charges that were billed to the client were for the $Service fee and for Freon (which is not covered by the warranty)
Although we cannot reimburse Mr*** for the Freon that the technician supplied, we will reach out to the management of *** *** *** to establish whether the technician followed correct protocol in the service of Mr***’s air conditioner and verify that the invoice is accurate
Again, we appreciate the chance to assist Mr*** and regret any inconvenience this matter has caused him
Sincerely,The Allied Team

Allied has reviewed the customer's account and submitted complaint Allied records indicate the customer entered into contract on *** 8, and submitted a claim on *** 23, for plumbing issues The plumbing issues included leaking faucets and a bathroom drain on
the second floor You will note based on the customer's contract terms and conditions "You are responsible for paying a service fee of $to the Service Contractor dispatched for each claimConcurrent malfunctions in different systems or appliances constitute different claims.", however Allied submitted all issues on claim so the customer only had to pay a $service fee, rather than a separate fee for each item submitted You will also note, the water heater was never a claim submitted by the customer Below are the answers to each of the customer's questions Allied agrees the customer has coverage for faucets and leaks in pipes Allied records indicate coverage was given, however coverage for matching "brand" specific parts was not Allied is not responsible for matching "brands" per the terms and conditions of the contract, only similar features, capacity and efficiency For the *** having the exact part on hand needed for your repairs, that is not always the case Most plumbers or any other tradesman, cannot carry every single part on a truck, especially for issues that have not been diagnosed Allied does not expect any of our vendors to stock every single item on there trucks Most of the time, you can expect some parts, including universal parts, but brand specific parts are not always stocked Allied agrees the advertising does state no dollar limits, however the customer's warranty contract does have limitations in the terms and conditions Allied's warranty does cover many items, but is not all inclusive Allied is happy to review the coverage directly with the customer Allied does not believe the costs for the replacement water heater, access or city permit are inflated These cost vary depending on type or brand of equipment replaced and the municipality in which a city permit and inspection is required Access costs will also vary depending on location of the installation and any licensed company or technician can verify that information Allied provides coverage on water heaters, however the water heater is the only item covered Any modification, code requirement or upgrade to make the new water heater is not covered Coverage only applies to the item that fails We also understand that *** or any other retail box store's prices can vary, however unless they physically come to your property for a formal quote those prices can vary even more, this is why the box stores can quote lower than average prices in store and add a disclaimer to the quote stating that additional fees may be applicable You will also note, Allied does not set any of our contractor's prices Coverage again, only applies to the failed item Allied only covers what is broken, not what is upgraded, modified or "should be" replaced Per the customer's warranty "Allied will arrange for an affiliated or unaffiliated Service Contractor to repair or replace at Allied’s option" This means Allied chooses who to send to our customer's homes Allied carefully selects its contractors We ensure they are properly licensed and insured In addition, we require all of our vendors to have a professional appearance, clean background and able to pass a drug test This is for our customer's security This also ensures if an installation goes wrong, we can address it immediately for our customers Review of the claim and the customer's out of pocket expense shows the cost for what is recommended to fix the issue Coverage was applied, however the part needed was brand specific and Allied is not responsible for matching "brands" Allied records do indicate that the customer did purchase additional coverage, referred to as "Plus 200" Allied can contact the contractor to apply additional coverage, which will reduce some of the out of pocket expenses The Plus is for Access, Permits and Code Violations Allied or any licensed technician will tell any customer not to attempt most repairs because this can sometimes lead to bigger problems However we cannot force any person to touch an issue, only recommend to leave it to the professionals Allied also specifically excludes failures caused by incidental, indirect or consequential damages from warranty coverage, this is also another reason we recommend to our customer's that only allow a licensed professional make repairs to there home's systems or appliances Allied does not call our customer's asking to install water heaters or any system/appliance It's at the customer's choosing to replace once coverage has been given to a contractor The contractor is who called inquiring about installation You will also note, Allied does not finance any of our customer's for installations or repairs, however many of our contractors do as a courtesy to help make costly repairs more affordable Replacement of the water heater was only a recommendation and not required This recommendation was made to the customer based on the age of the water heater and the fact that a valve was broken This recommendation was made to help prevent any future issues The customer is welcome to have an independent contractor evaluate the water heater, however that cost is not covered by Allied Allied does not physically perform any diagnosing, repairs or replacements Allied does trust our contractors recommendations, we know our contractors look out for the customer's best interest You will also note, even though the replacement of the water heater was only recommended, Allied did not deny any coverage on this claim or any other.Allied records also indicate that on *** 30, the customer submitted an electrical claim, in which the customer's claim was covered entirely and the only out of pocket expense included the $service fee which is required per the terms and conditions of the contract.Thank you for bringing your ***er to our attention If the customer has any questions, please contact Allied directly at ###-###-#### The Allied Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I appreciate your detailed response but will have to continue to agree to disagree and will proceed with appropriate next steps. In the interim, and per my rights under the contract, refund the remaining premiums effective the date I filed this complaint with the BBI.One final point - your service manager reached out once and left a voicemail, which I returned the call the next day and left her a voicemail. My phone records will clearly prove your statement as false. In addition, I have the returned envelope / refused and unopened by Allied that I sent certified before contacting the Revdex.com to attempt to resolve this matter. It was not until I engaged the Revdex.com did your company even attempt to respond to my questions / complaint.I do not consider this issue resolved and will continue to pursue all appropriate channels. Regards,*** ***
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Below is the email I sent to AHW
Missael, I do not agree on the explanation you or AHW is providingEspecially when saying you only release any portion of your agreements with vendors or coverage unless providing coverage for the itemWhich in this case AHW covers the item but I will take that as deceitful explanation as not to provide the information to your current customers. That being said your company is only providing $for the replacement of a brand new furnace that cost more than that AHW is reimbursingI guarantee that you and your service department is aware of such baseless reimbursement amount is completely inaccurate but are not willing to admit it. Bottom-line AHW has advised me to use an outside company and when all repairs are done AHW is not willing to provide appropriate coverage amount for such repairs.Now since we are still going back and forth on Revdex.com I would like to mention that I will not close the complaint on positive noteHowever I am still entitled for the reimbursement you are claiming of $590.00. Please let me know how early can I receive this reimbursement through direct deposit? Again let me reiterate that regardless of AHW reimbursement amount of $(which I dont agree as the final reimbursement amount) I will not close the complaint on positive note. Thank you! *** ***
Regards,
*** ***

I appreciate that this is a significant investment, and I understand why Mr*** is looking for as much help as he can get with the expense; however, I cannot reach the conclusion that Mr*** was ignorant of the limitations for coverage on the Warranty when he requested coverage for his ductsMr*** has been a customer of Allied since and has opened claims with usOur contract is available online and our agents are trained to provide claim-specific disclosures any time a client requests serviceAll HVAC work is subject to Federal and state regulatory guidelines, and in some cases, municipal building codesAll replacement of ductwork will include preparation for access to the ducts without damage to the home, and removal and disposal of the old ductwork, in accordance with EPA guidelinesFrequently installation of HVAC equipment requires modifications to match the new equipment to the old system or bring the system up to current city codeEven if the entire amount of $were directly related to the mounting of the new ductwork, we would not be responsible to reimburse that amount, as the contract limits our obligation to “Allied’s estimated cost”, which is to say what our vendors typically charge us when they do the same type of workBecause we value his loyalty as a client, we have exceeded that limit by $already and are offering multiple upgrades to his contract, free of chargeNonetheless, if the amount on the invoice he sent us is not representative of the entirety of the work including non-covered items, he is welcome to submit a corrected invoice to us for reviewRegarding the other claim and request for reimbursement, Allied has already approved reimbursement in the amount of $for the replacement of a capacitor and hard start kit on his air conditionerI verified that the check request is being processedIt typically takes 4-weeks for arrival, but I will do what I can to expedite shipment of the checkI am grateful for his patience while we work together to reach a satisfactory resolution, and will provide him an update on Tuesday, September 6,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Allied offered me $in reimbursement instead of the initial $ This amount is still a trivial reimbursement I informed them that I do not expect to have the total amount paid I informed them that $would be an acceptable amount This is still less than half of the amount I have paid out of pocket The leak was fixed as simply and cost efficiently for both parties as it could be Allied has arbitrarily decided that the repair is a "modification " They have also randomly decided that only ft of the line will be included in the reimbursement None of these decisions have any basis that is delineated in the one page contract After reading several reviews about the type of customer service they provideit seems that denying legitimate claims by any means is standard procedure
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
The City of Austin is the 11th biggest city in America I find it utterly impossible you call yourself a home warranty company and are unable to locate a AC repair tech in the 11th largest city in the United States of America Are you serious? How long is the vetting process? Can you vett some this month? Can you provide me a list of vetted contractors in my area?

Hello ***,Allied Home Warranty is exercising its option to provide cash reimbursement in lieu of repair or replacementWe made several attempts to assign your request to one of our vetted contractors, but were unable to find an available service technician for your areaI apologize for any
inconvenience this has caused youReimbursement will come after we have received a paid invoice for services performedTo ensure your claim is processed as quickly as possible, you will want to provide an invoice that is on the company’s official letterhead and contains their contact information, diagnosis, repairs performed and the costs of those repairs, as well as any required licensing and disclosures for their service industry. Please email me a copy of your invoice to ***@alliedhomewarranty.com and I will get you directly regarding reimbursement.Thanks,***