Dear Ms [redacted] , This is to advise you that we have provided the patient with a detailed response to his concern, via a letter sent to him today August 17, We are not able to provide this detail to the Revdex.com without an authorization signed by the patient allowing the release of protected health and billing information.If you or Mr [redacted] have any questions, please feel free to contact me directly at ###-###-####.Sincerely, Lynn [redacted] Manager, Customer ServiceAllina Health
Dear Ms [redacted] ,While we understand that the patient remains dissatisfied with the outcome of the review, we have provided the patient with a complete response to his concerns, as well as the direct contact information for Allina Health representatives should he wish to discuss the matter further We have no additional information to provide Sincerely,Lynn [redacted] Manager, Customer ServiceAllina Health
Dear Ms [redacted] ,We have provided a written response to the patient regarding this matter, via a letter dated today that was mailed to the patient home We have no authorization signed by the patient for release of information to the Revdex.com, so we are not able to share the detail of our response with you Should you or the patient have any questions, please feel free to contact me directly at ###-###-####Sincerely,Lynn [redacted] Manager, Customer ServiceAllina Health
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I will let you know if I do not receive my refund as promised
Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ Dear Ms [redacted] , We received your letter dated November 13, with regard to a complaint filed by Mr [redacted] It was requested that we send our written response to this matter to your attentionThis is to advise that a complete response to this concern was sent to the patient by letter dated today, November 23, Because we do not have an authorization from the patient for release of information to your office, the detailed response about this account has been provided only to Mr [redacted] at this timeCertainly Mr [redacted] is free to share the response with you if he chooses If you or Mr [redacted] should have any questions about this information, I can be reached directly at [redacted] Please let me know if I can be of any further assistance in this matter Sincerely, Lynn [redacted] Manager, Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off, the response to the Revdex.com from Lynn [redacted] is just a copy and paste from the other Revdex.com complaints they have receivedI specifically stated that Allina could share any and all information with the Revdex.comClearly they have already decided not to take this matter seriouslyI attached their response since they seem unable to do so Allina seems to be happy to spell out the specifics of what go into a physical exam after the fact and never did so beforeIt is agreed that a physical exam is exactly AND ONLY what I scheduledAt no time before or during my annual physical was it disclosed I was going outside the scope of this visitDr [redacted] felt my testicle while preparing to do the hernia checkHe never actually did a hernia check, perhaps getting distracted when I asked a question about the bumpsAgain, never did he say that this was going outside the scope of a physical nor did he indicate that asking a question would result in additional billingTo describe my interaction with Dr [redacted] as a discussion would be a large exaggeration of what actually occurred Lynn [redacted] , what was the total time that I spent with Dr [redacted] ? What is the average time for a physical exam? I would be willing to bet you track this type of information and that this visit was at or below the average Ms [redacted] describes "split billing" as an industry standardStandard or not has absolutely no bearing on right or wrongAllina has received $for this brief visitThe correct and proper resolution to this issue is to NOT bill me $for undisclosed charges before or during the visitAnything else is just an abuse of a consumer You can't go to an auto repair facility and have them bill you for additional work the way that Allina is now attempting to bill meYou must disclose the work and estimate in advanceI would expect a health care provider to have standards at least equal to a auto repair facility
Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Dear Ms [redacted] , A representative of the Allina Health business office spoke with the patient on January 8, and provided him with account assistanceBased on the outcome of that conversation, we believe this matter has been resolved to the satisfaction of the patient Due to the strict laws that protect patient privacy, we are not able to share any additional information with the Revdex.comShould you or Mr [redacted] need any further assistance, please feel free to contact me directly Sincerely, Lynn [redacted] Customer Service Manager Allina Health Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/28) */
We have been in contact with the patient and we are in the process of resolving the concern We cannot share more detailed information with the Revdex.com due to the strict laws that protect patient privacy A full written response will be mailed to the patient.If the Revdex.com or the patient has any questions, please feel free to contact me directly at ###-###-####.Sincerely,Lynn [redacted] Manager, Customer ServiceAllina Health
I am rejecting this response because:Their are not answer.They sent me a letter saying as the doctor ask some clinical exam they can charge me.The thing is I don't need two doctorsI wanted the osteopathic and asked for that, they sent me to a regular doctor, she asked me why I wanted a osteopathic based on they she asked some exams, the osteopathic could do every thing, if when I asked a Osteopathic they sent me to oneNow they want me to pay for they mistakes.Yesterday I payed the total bill for don't have my credit affect, but I think they have to give my money backthank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Dear Ms***,This is to advise you that Allina Health has provided a detailed response directly to our patient by letter dated today, October 24, Since we do not have an authorization for release of information to the Revdex.com, the detailed response can only be provided to the patient If you or Mr [redacted] have any questions, please feel free to contact me directly at ###-###-####.Sincerely,Lynn [redacted] Manager, Customer ServiceAllina Health
Dear Ms [redacted] ,We received your letter dated August 9, with regard to a complaint filed by Ms [redacted] This is to advise that a complete response to this concern was sent to the account holder by letter dated today, August 18, Because we do not have an authorization from the account holder for release of information to your office, the detailed response about this account has been provided only to Ms [redacted] at this time If you or Ms [redacted] should have any questions about this information, I can be reached directly at ###-###-#### Please let me know if I can be of any further assistance in this matter.Sincerely,Lynn [redacted] Manager, Customer ServiceAllina Health
Dear Ms [redacted] ,This is to advise you that we have contacted the patient and provided a response to this concern Because we do not have an authorization signed by the patient for Release of Information to the Revdex.com, we cannot share the detail of the account with you.If you or the patient have any further questions, please feel free to contact me.Sincerely,Lynn [redacted] Manager, Customer ServiceAllina Health
Dear Ms [redacted] We received your letter dated 8/23/with regard to a complaint filed by Mr [redacted] *** This is to advise you that we have spoken with Mr [redacted] by phone on August 23, and provided him with the detailed information that he had requested Based on the conversation with Mr***, we believe that he is satisfied with this outcome.If you or Mr [redacted] have any questions or require any further assistance, please feel free to contact me directly at ###-###-####.Sincerely,Lynn [redacted] Manager, Customer ServiceAllina Health
A letter was sent to the patient, Mr [redacted] , in response to this concern It was mailed on April 11, 2016, and should be received by the patient shortly, if it has not yet reached him
It appears that the patient has responded prior to receiving the letter dated November 15, that was put in the mail to her yesterday, in response to the Revdex.com complaint We hope that the outcome explained within this latest correspondence will meet with her expectations She should expect to receive this letter in the mail within the next few days.If you have any questions in the meantime, please feel free to contact me directly at ###-###-####.Sincerely,Lynn [redacted] Manager, Customer ServiceAllina Health
Allina Health has sent a detailed response letter to the patient today, in response to this concern Due to the strict laws that protect patient privacy, we are not able to share this information with the Revdex.com Should you have any questions, please feel free to contact me directly at ###-###-####.Sincerely,Lynn [redacted] Manager, Customer ServiceAllina Health
Dear Ms. ***,We have received your letter dated November 15, 2017 regarding the complaint filed by Mr. [redacted] . This is to advise you that we have provided a detailed written response to the patient by letter dated today, November 20, 2017. We cannot share the detail of this... response with the BBB due to the strict laws that protect patient privacy. If you or the patient have any questions, please feel free to contact me directly at ###-###-####. Sincerely,Lynn [redacted] Manager, Customer Service Allina Health
Initial Business Response / [redacted] (1000, 8, 2015/10/20) */ This is to advise you that we have provided a detailed response to the complainant, however we do not have an authorization from the patient for release of information to the Revdex.comAccordingly, we are not able to provide any additional information to you at this time If you or the patient have any questions or require any further assistance, please feel free to contact me at the number shown below Thank you, Lynn [redacted] ***copied and pasted from email
Dear Ms [redacted] ,We received your letter dated April 13, with regard to a complaint filed by Mr [redacted] It was requested that we send our written response to this matter to your attention This is to advise you that a complete response to this concern was sent to the patient by letter dated today, April 18, Because we do not have an authorization from the patient for release of information to your office, the detailed response about this account has been provided only to Mr [redacted] at this time If you or Mr [redacted] should have any questions about this information, I can be reached directly at ###-###-#### Please let me know if I can be of any further assistance in this matterSincerely, Lynn [redacted] Manager, Customer Service
Dear Ms***,We received your letter dated March 27, 2017 with regard to a complaint filed by Ms*** ***. It was requested that we send our written response to this matter to your attention. This is to advise you that a complete response to this concern was sent to
the patient by letter dated yesterday, March 30, 2017. Because we do not have an authorization from the patient for release of information to your office, the detailed response about this account has been provided only to Ms*** at this time. If you or Ms. *** should have any questions about this information, I can be reached directly at ###-###-####. Please let me know if I can be of any further assistance in this matter. Sincerely, Lynn *** Manager, Customer ServiceAllina Health
Dear Ms [redacted] , This is to advise you that we have provided the patient with a detailed response to his concern, via a letter sent to him today August 17, We are not able to provide this detail to the Revdex.com without an authorization signed by the patient allowing the release of protected health and billing information.If you or Mr [redacted] have any questions, please feel free to contact me directly at ###-###-####.Sincerely, Lynn [redacted] Manager, Customer ServiceAllina Health
Dear Ms [redacted] ,While we understand that the patient remains dissatisfied with the outcome of the review, we have provided the patient with a complete response to his concerns, as well as the direct contact information for Allina Health representatives should he wish to discuss the matter further We have no additional information to provide Sincerely,Lynn [redacted] Manager, Customer ServiceAllina Health
Dear Ms [redacted] ,We have provided a written response to the patient regarding this matter, via a letter dated today that was mailed to the patient home We have no authorization signed by the patient for release of information to the Revdex.com, so we are not able to share the detail of our response with you Should you or the patient have any questions, please feel free to contact me directly at ###-###-####Sincerely,Lynn [redacted] Manager, Customer ServiceAllina Health
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I will let you know if I do not receive my refund as promised
Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ Dear Ms [redacted] , We received your letter dated November 13, with regard to a complaint filed by Mr [redacted] It was requested that we send our written response to this matter to your attentionThis is to advise that a complete response to this concern was sent to the patient by letter dated today, November 23, Because we do not have an authorization from the patient for release of information to your office, the detailed response about this account has been provided only to Mr [redacted] at this timeCertainly Mr [redacted] is free to share the response with you if he chooses If you or Mr [redacted] should have any questions about this information, I can be reached directly at [redacted] Please let me know if I can be of any further assistance in this matter Sincerely, Lynn [redacted] Manager, Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off, the response to the Revdex.com from Lynn [redacted] is just a copy and paste from the other Revdex.com complaints they have receivedI specifically stated that Allina could share any and all information with the Revdex.comClearly they have already decided not to take this matter seriouslyI attached their response since they seem unable to do so Allina seems to be happy to spell out the specifics of what go into a physical exam after the fact and never did so beforeIt is agreed that a physical exam is exactly AND ONLY what I scheduledAt no time before or during my annual physical was it disclosed I was going outside the scope of this visitDr [redacted] felt my testicle while preparing to do the hernia checkHe never actually did a hernia check, perhaps getting distracted when I asked a question about the bumpsAgain, never did he say that this was going outside the scope of a physical nor did he indicate that asking a question would result in additional billingTo describe my interaction with Dr [redacted] as a discussion would be a large exaggeration of what actually occurred Lynn [redacted] , what was the total time that I spent with Dr [redacted] ? What is the average time for a physical exam? I would be willing to bet you track this type of information and that this visit was at or below the average Ms [redacted] describes "split billing" as an industry standardStandard or not has absolutely no bearing on right or wrongAllina has received $for this brief visitThe correct and proper resolution to this issue is to NOT bill me $for undisclosed charges before or during the visitAnything else is just an abuse of a consumer You can't go to an auto repair facility and have them bill you for additional work the way that Allina is now attempting to bill meYou must disclose the work and estimate in advanceI would expect a health care provider to have standards at least equal to a auto repair facility
Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Dear Ms [redacted] , A representative of the Allina Health business office spoke with the patient on January 8, and provided him with account assistanceBased on the outcome of that conversation, we believe this matter has been resolved to the satisfaction of the patient Due to the strict laws that protect patient privacy, we are not able to share any additional information with the Revdex.comShould you or Mr [redacted] need any further assistance, please feel free to contact me directly Sincerely, Lynn [redacted] Customer Service Manager Allina Health Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/28) */
We have been in contact with the patient and we are in the process of resolving the concern We cannot share more detailed information with the Revdex.com due to the strict laws that protect patient privacy A full written response will be mailed to the patient.If the Revdex.com or the patient has any questions, please feel free to contact me directly at ###-###-####.Sincerely,Lynn [redacted] Manager, Customer ServiceAllina Health
I am rejecting this response because:Their are not answer.They sent me a letter saying as the doctor ask some clinical exam they can charge me.The thing is I don't need two doctorsI wanted the osteopathic and asked for that, they sent me to a regular doctor, she asked me why I wanted a osteopathic based on they she asked some exams, the osteopathic could do every thing, if when I asked a Osteopathic they sent me to oneNow they want me to pay for they mistakes.Yesterday I payed the total bill for don't have my credit affect, but I think they have to give my money backthank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Dear Ms***,This is to advise you that Allina Health has provided a detailed response directly to our patient by letter dated today, October 24, Since we do not have an authorization for release of information to the Revdex.com, the detailed response can only be provided to the patient If you or Mr [redacted] have any questions, please feel free to contact me directly at ###-###-####.Sincerely,Lynn [redacted] Manager, Customer ServiceAllina Health
Dear Ms [redacted] ,We received your letter dated August 9, with regard to a complaint filed by Ms [redacted] This is to advise that a complete response to this concern was sent to the account holder by letter dated today, August 18, Because we do not have an authorization from the account holder for release of information to your office, the detailed response about this account has been provided only to Ms [redacted] at this time If you or Ms [redacted] should have any questions about this information, I can be reached directly at ###-###-#### Please let me know if I can be of any further assistance in this matter.Sincerely,Lynn [redacted] Manager, Customer ServiceAllina Health
Dear Ms [redacted] ,This is to advise you that we have contacted the patient and provided a response to this concern Because we do not have an authorization signed by the patient for Release of Information to the Revdex.com, we cannot share the detail of the account with you.If you or the patient have any further questions, please feel free to contact me.Sincerely,Lynn [redacted] Manager, Customer ServiceAllina Health
Dear Ms [redacted] We received your letter dated 8/23/with regard to a complaint filed by Mr [redacted] *** This is to advise you that we have spoken with Mr [redacted] by phone on August 23, and provided him with the detailed information that he had requested Based on the conversation with Mr***, we believe that he is satisfied with this outcome.If you or Mr [redacted] have any questions or require any further assistance, please feel free to contact me directly at ###-###-####.Sincerely,Lynn [redacted] Manager, Customer ServiceAllina Health
A letter was sent to the patient, Mr [redacted] , in response to this concern It was mailed on April 11, 2016, and should be received by the patient shortly, if it has not yet reached him
It appears that the patient has responded prior to receiving the letter dated November 15, that was put in the mail to her yesterday, in response to the Revdex.com complaint We hope that the outcome explained within this latest correspondence will meet with her expectations She should expect to receive this letter in the mail within the next few days.If you have any questions in the meantime, please feel free to contact me directly at ###-###-####.Sincerely,Lynn [redacted] Manager, Customer ServiceAllina Health
Allina Health has sent a detailed response letter to the patient today, in response to this concern Due to the strict laws that protect patient privacy, we are not able to share this information with the Revdex.com Should you have any questions, please feel free to contact me directly at ###-###-####.Sincerely,Lynn [redacted] Manager, Customer ServiceAllina Health
Dear Ms. ***,We have received your letter dated November 15, 2017 regarding the complaint filed by Mr. [redacted] . This is to advise you that we have provided a detailed written response to the patient by letter dated today, November 20, 2017. We cannot share the detail of this... response with the BBB due to the strict laws that protect patient privacy. If you or the patient have any questions, please feel free to contact me directly at ###-###-####. Sincerely,Lynn [redacted] Manager, Customer Service Allina Health
Initial Business Response / [redacted] (1000, 8, 2015/10/20) */ This is to advise you that we have provided a detailed response to the complainant, however we do not have an authorization from the patient for release of information to the Revdex.comAccordingly, we are not able to provide any additional information to you at this time If you or the patient have any questions or require any further assistance, please feel free to contact me at the number shown below Thank you, Lynn [redacted] ***copied and pasted from email
Dear Ms [redacted] ,We received your letter dated April 13, with regard to a complaint filed by Mr [redacted] It was requested that we send our written response to this matter to your attention This is to advise you that a complete response to this concern was sent to the patient by letter dated today, April 18, Because we do not have an authorization from the patient for release of information to your office, the detailed response about this account has been provided only to Mr [redacted] at this time If you or Mr [redacted] should have any questions about this information, I can be reached directly at ###-###-#### Please let me know if I can be of any further assistance in this matterSincerely, Lynn [redacted] Manager, Customer Service
Dear Ms***,We received your letter dated March 27, 2017 with regard to a complaint filed by Ms*** ***. It was requested that we send our written response to this matter to your attention. This is to advise you that a complete response to this concern was sent to
the patient by letter dated yesterday, March 30, 2017. Because we do not have an authorization from the patient for release of information to your office, the detailed response about this account has been provided only to Ms*** at this time. If you or Ms. *** should have any questions about this information, I can be reached directly at ###-###-####. Please let me know if I can be of any further assistance in this matter. Sincerely, Lynn *** Manager, Customer ServiceAllina Health