Initial Business Response /* (1000, 5, 2016/01/18) */
Dear Ms. [redacted],
A representative of the Allina Health business office spoke with the patient on January 8, 2016 and provided him with account assistance. Based on the outcome of that conversation, we believe this matter has been resolved...
to the satisfaction of the patient.
Due to the strict laws that protect patient privacy, we are not able to share any additional information with the Revdex.com. Should you or Mr. [redacted] need any further assistance, please feel free to contact me directly.
Sincerely,
Lynn [redacted]
Customer Service Manager
Allina Health
Initial Consumer Rebuttal /* (2000, 7, 2016/01/28) */
Dear Ms. [redacted],This is to advise you that we have provided our patient with a detailed written response to her concerns by letter dated today, November 15, 2017. Because we do not have a written authorization signed by the patient allowing release of protected health information to the Revdex.com, we...
are not able to share the detail of this response with you.If you or the patient have any questions, I can be reached at ###-###-####.Sincerely,Lynn [redacted]Manager, Customer ServiceAllina Health
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I will let you know if I do not receive my refund as promised
Dear Ms. [redacted],Upon receipt of the patient's rebuttal, we have reached out to him and we continue to work through his concerns. We are committed to see this through to full resolution, to his satisfaction. Again, because we do not have authorization for release of protected health information to the Revdex.com, we cannot share the detail of the account with you. However the patient is free to do so, if he chooses.If you or Mr. [redacted] have any questions, please feel free to contact me directly.Sincerely,Lynn [redacted]Manager, Allina Health
Dear Ms. [redacted],We received your letter dated April 13, 2017 with regard to a complaint filed by Mr. [redacted]. It was requested that we send our written response to this matter to your attention. This is to advise you that a complete response to this concern was sent to the patient...
by letter dated today, April 18, 2017. Because we do not have an authorization from the patient for release of information to your office, the detailed response about this account has been provided only to Mr. [redacted] at this time. If you or Mr. [redacted] should have any questions about this information, I can be reached directly at ###-###-####. Please let me know if I can be of any further assistance in this matter. Sincerely, Lynn [redacted] Manager, Customer Service
Allina Health has sent a detailed response letter to the patient today, in response to this concern. Due to the strict laws that protect patient privacy, we are not able to share this information with the Revdex.com. Should you have any questions, please feel free to contact me directly at...
###-###-####.Sincerely,Lynn [redacted]Manager, Customer ServiceAllina Health
Dear Ms. [redacted],We have received your letter dated July 31, 2017, regarding the complaint filed by Ms. [redacted]. This is to advise you that a detailed response was sent to Ms. [redacted] by letter dated today, August 1, 2017. Because we do not have an authorization for release of...
information signed by the patient or the guarantor of the account, we are not able to share the detailed response with the Revdex.com.Should you or Ms. [redacted] have any questions, please feel free to contact me directly at ###-###-####.Sincerely,Lynn [redacted]Manager, Customer ServiceAllina Health
Dear Ms. [redacted], We have contacted our patient and are working with her to resolve her concern. Due to the strict laws that protect patient privacy, we are not able to provide the Revdex.com with any detail of the account or its handling.Please let me know if you have any questions or if you need...
anything further from me.Sincerely,Lynn [redacted]Manager, Customer Service Allina Health
Dear Ms. [redacted],We received your letter dated August 16, 2016 with regard to a complaint filed by Mr. [redacted]. This is to advise that a complete response to this concern was sent to the patient by letter dated today, August 18, 2016. Because we do not have an...
authorization from the patient for release of information to your office, the detailed response about this account has been provided only to Mr. [redacted] at this time. If you or Mr. [redacted] should have any questions about this information, I can be reached directly at ###-###-####. Please let me know if I can be of any further assistance in this matter. Sincerely, Lynn [redacted] Manager, Customer ServiceAllina Health
I am rejecting this response because:Their are not answer.They sent me a letter saying as the doctor ask some clinical exam they can charge me.The thing is I don't need two doctors. I wanted the osteopathic and asked for that, they sent me to a regular doctor, she asked me why I wanted a osteopathic based on they she asked some exams, the osteopathic could do every thing, if when I asked a Osteopathic they sent me to one. Now they want me to pay for they mistakes.Yesterday I payed the total bill for don't have my credit affect, but I think they have to give my money back. thank you
Initial Business Response /* (1000, 8, 2015/10/20) */
This is to advise you that we have provided a detailed response to the complainant, however we do not have an authorization from the patient for release of information to the Revdex.com. Accordingly, we are not able to provide any additional...
information to you at this time.
If you or the patient have any questions or require any further assistance, please feel free to contact me at the number shown below.
Thank you,
Lynn [redacted]
[redacted]copied and pasted from email.
Dear Ms. [redacted],This is to advise you that we have contacted the patient and provided a response to this concern. Because we do not have an authorization signed by the patient for Release of Information to the Revdex.com, we cannot share the detail of the account with you.If you or the patient have...
any further questions, please feel free to contact me.Sincerely,Lynn [redacted]Manager, Customer ServiceAllina Health
We have provided the complainant with a detailed response to this concern, via letter dated today April 29, 2016. We cannot share the detail of this response with the Revdex.com, in keeping with the strict laws that protect patient privacy.If Ms. [redacted] or the Revdex.com has any...
questions, please feel free to contact me directly at ###-###-####.Sincerely,Lynn [redacted]Manager, Customer ServiceAllina Health
Dear Ms. [redacted], This is to advise you that we have provided the patient with a detailed response to his concern, via a letter sent to him today August 17, 2017. We are not able to provide this detail to the Revdex.com without an authorization signed by the patient allowing the release of protected...
health and billing information.If you or Mr. [redacted] have any questions, please feel free to contact me directly at ###-###-####.Sincerely, Lynn [redacted]Manager, Customer ServiceAllina Health
I am rejecting this response because:
As impressed as I am with Alina's discipline in sticking with their narrative, it merely illustrates that fact that they are much more dedicated to fighting me than their physicians were in caring for me. So as not to hide behind any HIPAA excuse, I am requesting a medical release form ASAP. In the meantime, since Lynn [redacted] brought up their "detailed" response, I thought it only fitting to provide the totality of their responses, as well as the lab results from my stay. Please find the attached PDF. Aside from a few opaque statements of "we addressed your concerns with staff", and "we will use this as a learning experience", the only detailed response was a thorough breakdown of the billing, clearly their only concern. Please note that there are no specific responses to any of my concerns, there exists a concerted effort to make this about scheduling, (it wasn't), and specifically absent is any singular reference to the lipase testing, or the failure to act on it. What should be terrifying to any patient at Allina, is that according to their "detailed" responses and thorough investigation of my medical record, the five Allina physicians responsible for my care followed protocol by ignoring my test results. Therefore, either malpractice, reckless endangerment, or simple neglect falls well within their parameters of “appropriate care”. A friend of mine went to Fairview Riverside with stomach pain, and after testing revealed high lipase numbers, he was admitted to the U of M medical center for three weeks to deal with his pancreatitis. According to Lynn [redacted], Anita [redacted], MaryBeth [redacted] and the official Grievance Committee at Allina, ignoring test results indicative of pancreatitis, and 950% higher than the acceptable range is not only standard, but appropriate operating procedure.
Initial Business Response /* (1000, 5, 2015/11/23) */
Dear Ms. [redacted],
We received your letter dated November 13, 2015 with regard to a complaint filed by Mr. [redacted]. It was requested that we send our written response to this matter to your attention. This is to advise that a complete...
response to this concern was sent to the patient by letter dated today, November 23, 2015. Because we do not have an authorization from the patient for release of information to your office, the detailed response about this account has been provided only to Mr. [redacted] at this time. Certainly Mr. [redacted] is free to share the response with you if he chooses.
If you or Mr. [redacted] should have any questions about this information, I can be reached directly at [redacted]. Please let me know if I can be of any further assistance in this matter.
Sincerely,
Lynn [redacted]
Manager, Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off, the response to the Revdex.com from Lynn [redacted] is just a copy and paste from the other Revdex.com complaints they have received. I specifically stated that Allina could share any and all information with the Revdex.com. Clearly they have already decided not to take this matter seriously. I attached their response since they seem unable to do so.
Allina seems to be happy to spell out the specifics of what go into a physical exam after the fact and never did so before. It is agreed that a physical exam is exactly AND ONLY what I scheduled. At no time before or during my annual physical was it disclosed I was going outside the scope of this visit. Dr. [redacted] felt my testicle while preparing to do the hernia check. He never actually did a hernia check, perhaps getting distracted when I asked a question about the bumps. Again, never did he say that this was going outside the scope of a physical nor did he indicate that asking a question would result in additional billing. To describe my interaction with Dr. [redacted] as a discussion would be a large exaggeration of what actually occurred.
Lynn [redacted], what was the total time that I spent with Dr. [redacted]? What is the average time for a physical exam? I would be willing to bet you track this type of information and that this visit was at or below the average.
Ms. [redacted] describes "split billing" as an industry standard. Standard or not has absolutely no bearing on right or wrong. Allina has received $378.12 for this brief visit. The correct and proper resolution to this issue is to NOT bill me $152.78 for undisclosed charges before or during the visit. Anything else is just an abuse of a consumer.
You can't go to an auto repair facility and have them bill you for additional work the way that Allina is now attempting to bill me. You must disclose the work and estimate in advance. I would expect a health care provider to have standards at least equal to a auto repair facility.
am rejecting this response because: the business did not respond to me directly since I submitted the complaint. I last spoke to the business before submitting the complaint and was told that (i) the business could not bill the insurance company for services I did not receive (which I never requested) and (ii) therefore the business could do nothing to respond to my dispute. I disagree. I believe the business could waive the portion of the bill not covered by insurance ($184.23) because those charges were caused by the business's scheduling error and not properly incurred by me. Thank you for your assistance.Regards,[redacted]
Dear Ms. [redacted],We have provided a written response to the patient regarding this matter, via a letter dated today that was mailed to the patient home. We have no authorization signed by the patient for release of information to the Revdex.com, so we are not able to share the detail of our response...
with you. Should you or the patient have any questions, please feel free to contact me directly at ###-###-####. Sincerely,Lynn [redacted]Manager, Customer ServiceAllina Health
Initial Business Response /* (1000, 6, 2015/11/12) */
We received your letter dated November 9, 2015 with regard to a complaint filed by Mr. [redacted]. This is to advise that a complete response to this concern was sent to Mr. [redacted], by letter dated today, November 12, 2015. Because we do...
not have an authorization from the complainant for release of information to your office, the detailed response about this account has been provided only to Mr. [redacted] at this time.
If you or Mr. [redacted] should have any questions about this information, I can be reached directly at [redacted]. Please let me know if I can be of any further assistance in this matter.
Initial Consumer Rebuttal /* (2000, 8, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Ms. [redacted],While we understand that the patient remains dissatisfied with the outcome of the review, we have provided the patient with a complete response to his concerns, as well as the direct contact information for Allina Health representatives should he wish to discuss the matter further. We have no additional information to provide. Sincerely,Lynn [redacted]Manager, Customer ServiceAllina Health
Initial Business Response /* (1000, 5, 2016/01/18) */
Dear Ms. [redacted],
A representative of the Allina Health business office spoke with the patient on January 8, 2016 and provided him with account assistance. Based on the outcome of that conversation, we believe this matter has been resolved...
to the satisfaction of the patient.
Due to the strict laws that protect patient privacy, we are not able to share any additional information with the Revdex.com. Should you or Mr. [redacted] need any further assistance, please feel free to contact me directly.
Sincerely,
Lynn [redacted]
Customer Service Manager
Allina Health
Initial Consumer Rebuttal /* (2000, 7, 2016/01/28) */
Dear Ms. [redacted],This is to advise you that we have provided our patient with a detailed written response to her concerns by letter dated today, November 15, 2017. Because we do not have a written authorization signed by the patient allowing release of protected health information to the Revdex.com, we...
are not able to share the detail of this response with you.If you or the patient have any questions, I can be reached at ###-###-####.Sincerely,Lynn [redacted]Manager, Customer ServiceAllina Health
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I will let you know if I do not receive my refund as promised
Dear Ms. [redacted],Upon receipt of the patient's rebuttal, we have reached out to him and we continue to work through his concerns. We are committed to see this through to full resolution, to his satisfaction. Again, because we do not have authorization for release of protected health information to the Revdex.com, we cannot share the detail of the account with you. However the patient is free to do so, if he chooses.If you or Mr. [redacted] have any questions, please feel free to contact me directly.Sincerely,Lynn [redacted]Manager, Allina Health
Dear Ms. [redacted],We received your letter dated April 13, 2017 with regard to a complaint filed by Mr. [redacted]. It was requested that we send our written response to this matter to your attention. This is to advise you that a complete response to this concern was sent to the patient...
by letter dated today, April 18, 2017. Because we do not have an authorization from the patient for release of information to your office, the detailed response about this account has been provided only to Mr. [redacted] at this time. If you or Mr. [redacted] should have any questions about this information, I can be reached directly at ###-###-####. Please let me know if I can be of any further assistance in this matter. Sincerely, Lynn [redacted] Manager, Customer Service
Allina Health has sent a detailed response letter to the patient today, in response to this concern. Due to the strict laws that protect patient privacy, we are not able to share this information with the Revdex.com. Should you have any questions, please feel free to contact me directly at...
###-###-####.Sincerely,Lynn [redacted]Manager, Customer ServiceAllina Health
Dear Ms. [redacted],We have received your letter dated July 31, 2017, regarding the complaint filed by Ms. [redacted]. This is to advise you that a detailed response was sent to Ms. [redacted] by letter dated today, August 1, 2017. Because we do not have an authorization for release of...
information signed by the patient or the guarantor of the account, we are not able to share the detailed response with the Revdex.com.Should you or Ms. [redacted] have any questions, please feel free to contact me directly at ###-###-####.Sincerely,Lynn [redacted]Manager, Customer ServiceAllina Health
Dear Ms. [redacted], We have contacted our patient and are working with her to resolve her concern. Due to the strict laws that protect patient privacy, we are not able to provide the Revdex.com with any detail of the account or its handling.Please let me know if you have any questions or if you need...
anything further from me.Sincerely,Lynn [redacted]Manager, Customer Service Allina Health
Dear Ms. [redacted],We received your letter dated August 16, 2016 with regard to a complaint filed by Mr. [redacted]. This is to advise that a complete response to this concern was sent to the patient by letter dated today, August 18, 2016. Because we do not have an...
authorization from the patient for release of information to your office, the detailed response about this account has been provided only to Mr. [redacted] at this time. If you or Mr. [redacted] should have any questions about this information, I can be reached directly at ###-###-####. Please let me know if I can be of any further assistance in this matter. Sincerely, Lynn [redacted] Manager, Customer ServiceAllina Health
I am rejecting this response because:Their are not answer.They sent me a letter saying as the doctor ask some clinical exam they can charge me.The thing is I don't need two doctors. I wanted the osteopathic and asked for that, they sent me to a regular doctor, she asked me why I wanted a osteopathic based on they she asked some exams, the osteopathic could do every thing, if when I asked a Osteopathic they sent me to one. Now they want me to pay for they mistakes.Yesterday I payed the total bill for don't have my credit affect, but I think they have to give my money back. thank you
Initial Business Response /* (1000, 8, 2015/10/20) */
This is to advise you that we have provided a detailed response to the complainant, however we do not have an authorization from the patient for release of information to the Revdex.com. Accordingly, we are not able to provide any additional...
information to you at this time.
If you or the patient have any questions or require any further assistance, please feel free to contact me at the number shown below.
Thank you,
Lynn [redacted]
[redacted]copied and pasted from email.
Dear Ms. [redacted],This is to advise you that we have contacted the patient and provided a response to this concern. Because we do not have an authorization signed by the patient for Release of Information to the Revdex.com, we cannot share the detail of the account with you.If you or the patient have...
any further questions, please feel free to contact me.Sincerely,Lynn [redacted]Manager, Customer ServiceAllina Health
We have provided the complainant with a detailed response to this concern, via letter dated today April 29, 2016. We cannot share the detail of this response with the Revdex.com, in keeping with the strict laws that protect patient privacy.If Ms. [redacted] or the Revdex.com has any...
questions, please feel free to contact me directly at ###-###-####.Sincerely,Lynn [redacted]Manager, Customer ServiceAllina Health
Dear Ms. [redacted], This is to advise you that we have provided the patient with a detailed response to his concern, via a letter sent to him today August 17, 2017. We are not able to provide this detail to the Revdex.com without an authorization signed by the patient allowing the release of protected...
health and billing information.If you or Mr. [redacted] have any questions, please feel free to contact me directly at ###-###-####.Sincerely, Lynn [redacted]Manager, Customer ServiceAllina Health
I am rejecting this response because:
As impressed as I am with Alina's discipline in sticking with their narrative, it merely illustrates that fact that they are much more dedicated to fighting me than their physicians were in caring for me. So as not to hide behind any HIPAA excuse, I am requesting a medical release form ASAP. In the meantime, since Lynn [redacted] brought up their "detailed" response, I thought it only fitting to provide the totality of their responses, as well as the lab results from my stay. Please find the attached PDF. Aside from a few opaque statements of "we addressed your concerns with staff", and "we will use this as a learning experience", the only detailed response was a thorough breakdown of the billing, clearly their only concern. Please note that there are no specific responses to any of my concerns, there exists a concerted effort to make this about scheduling, (it wasn't), and specifically absent is any singular reference to the lipase testing, or the failure to act on it. What should be terrifying to any patient at Allina, is that according to their "detailed" responses and thorough investigation of my medical record, the five Allina physicians responsible for my care followed protocol by ignoring my test results. Therefore, either malpractice, reckless endangerment, or simple neglect falls well within their parameters of “appropriate care”. A friend of mine went to Fairview Riverside with stomach pain, and after testing revealed high lipase numbers, he was admitted to the U of M medical center for three weeks to deal with his pancreatitis. According to Lynn [redacted], Anita [redacted], MaryBeth [redacted] and the official Grievance Committee at Allina, ignoring test results indicative of pancreatitis, and 950% higher than the acceptable range is not only standard, but appropriate operating procedure.
Initial Business Response /* (1000, 5, 2015/11/23) */
Dear Ms. [redacted],
We received your letter dated November 13, 2015 with regard to a complaint filed by Mr. [redacted]. It was requested that we send our written response to this matter to your attention. This is to advise that a complete...
response to this concern was sent to the patient by letter dated today, November 23, 2015. Because we do not have an authorization from the patient for release of information to your office, the detailed response about this account has been provided only to Mr. [redacted] at this time. Certainly Mr. [redacted] is free to share the response with you if he chooses.
If you or Mr. [redacted] should have any questions about this information, I can be reached directly at [redacted]. Please let me know if I can be of any further assistance in this matter.
Sincerely,
Lynn [redacted]
Manager, Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off, the response to the Revdex.com from Lynn [redacted] is just a copy and paste from the other Revdex.com complaints they have received. I specifically stated that Allina could share any and all information with the Revdex.com. Clearly they have already decided not to take this matter seriously. I attached their response since they seem unable to do so.
Allina seems to be happy to spell out the specifics of what go into a physical exam after the fact and never did so before. It is agreed that a physical exam is exactly AND ONLY what I scheduled. At no time before or during my annual physical was it disclosed I was going outside the scope of this visit. Dr. [redacted] felt my testicle while preparing to do the hernia check. He never actually did a hernia check, perhaps getting distracted when I asked a question about the bumps. Again, never did he say that this was going outside the scope of a physical nor did he indicate that asking a question would result in additional billing. To describe my interaction with Dr. [redacted] as a discussion would be a large exaggeration of what actually occurred.
Lynn [redacted], what was the total time that I spent with Dr. [redacted]? What is the average time for a physical exam? I would be willing to bet you track this type of information and that this visit was at or below the average.
Ms. [redacted] describes "split billing" as an industry standard. Standard or not has absolutely no bearing on right or wrong. Allina has received $378.12 for this brief visit. The correct and proper resolution to this issue is to NOT bill me $152.78 for undisclosed charges before or during the visit. Anything else is just an abuse of a consumer.
You can't go to an auto repair facility and have them bill you for additional work the way that Allina is now attempting to bill me. You must disclose the work and estimate in advance. I would expect a health care provider to have standards at least equal to a auto repair facility.
I...
am rejecting this response because: the business did not respond to me directly since I submitted the complaint. I last spoke to the business before submitting the complaint and was told that (i) the business could not bill the insurance company for services I did not receive (which I never requested) and (ii) therefore the business could do nothing to respond to my dispute. I disagree. I believe the business could waive the portion of the bill not covered by insurance ($184.23) because those charges were caused by the business's scheduling error and not properly incurred by me. Thank you for your assistance.Regards,[redacted]
Dear Ms. [redacted],We have provided a written response to the patient regarding this matter, via a letter dated today that was mailed to the patient home. We have no authorization signed by the patient for release of information to the Revdex.com, so we are not able to share the detail of our response...
with you. Should you or the patient have any questions, please feel free to contact me directly at ###-###-####. Sincerely,Lynn [redacted]Manager, Customer ServiceAllina Health
Initial Business Response /* (1000, 6, 2015/11/12) */
We received your letter dated November 9, 2015 with regard to a complaint filed by Mr. [redacted]. This is to advise that a complete response to this concern was sent to Mr. [redacted], by letter dated today, November 12, 2015. Because we do...
not have an authorization from the complainant for release of information to your office, the detailed response about this account has been provided only to Mr. [redacted] at this time.
If you or Mr. [redacted] should have any questions about this information, I can be reached directly at [redacted]. Please let me know if I can be of any further assistance in this matter.
Initial Consumer Rebuttal /* (2000, 8, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Ms. [redacted],While we understand that the patient remains dissatisfied with the outcome of the review, we have provided the patient with a complete response to his concerns, as well as the direct contact information for Allina Health representatives should he wish to discuss the matter further. We have no additional information to provide. Sincerely,Lynn [redacted]Manager, Customer ServiceAllina Health