Allison, George

To whom it may concern, [redacted] came in last year on or around May [redacted] He purchased and took delivery of a Cadillac SRXHe filled out a credit application and we simply submitted it to the various banks for an approvalI don't know what he means by soft or hard inquiry and my salespeople,in this case, Charles Maneri would introduce him to a finance professional in order to help secure financing or lease approvalThe bank or banks would then look at his credit history Im not sure what I can do to help here but we do not use terms such as hard or soft inquiryWe let the customer know that we are submitting his credit app to the bank for approval and have the customer sign the applicationWe can not remove the inquiry as [redacted] did sign and take delivery of a new vehicleThank YouRon D [redacted]

Revdex.com: The business contacted me immediately after I submitted the complaint as I was waiting for them Mike C [redacted] gave me the info and ensured me a check was already mailed out and I should receive it by weeks end If the check is received and for the amount he stated then this complaint/issue will have been addressed Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The car was NOT towed into the dealershipI called there on Thursday and was told I couldn't bring the car in for repairs until MondayI drove the car there and it stalled as I pulled into the service departmentI was not advised at any time that the car had an internal engine issueAs of last night (Thursday 6/**) the car had not even been looked atNobody has contacted me as to what was wrong with the carI feel as though I am getting the run aroundThere is no reason that I should have to put up with such aggravationI was told yesterday that I had to drive out to the dealership to swap the rental for a loanerIt wasn't until I spoke to the service department today that they offered to bring me the loaner car at my job (probably after they received this complaint)Even during that conversation I was NOT TOLD what the issue is with the carNobody gives me any information and I do not want a car that has "engine issues"!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We are working with General Motors to get this situation rectifiedIt seems like this car was a " mis-build" and had a label on it that it shouldn'tWe are tring to confirm this, so we can assist customerWe already advised customer of thisAwaiting response from area manager ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I again have credit inquiries on my credit report for leased vehicle and their lack of understanding as to the difference between a hard and a soft credit pull becomes the issue as I have an email discussing this issue directly Why did they hard pull my credit when they knew GM Financial whom ultimately has the lease/loan and who receives the payments would execute a hard pull before providing me credit to lease this vehicle When I asked about whether it would be a soft or hard credit pull I was told it was a soft pull What a soft pull does is the inquirer can look at my credit report but there is nothing that goes against my credit report such as having points lowering my credit score due to hard pulls for leased vehicle I would like Atlantic Auto Group to inform each of the credit bureaus that they want their credit inquiry for this vehicle removed as GM Financial is holding the loan and the inquiry from each organization is a single credit inquiry to provide me credit for a leased vehicle Both inquiries are on the same day In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Im sorry to hear about the issue you had at the DMVI will have a check sent to you by the end of the week and please accept my apologyThank Ron D [redacted]

This vehicle was towed in as a emergency , and after we looked at it, we determined it has a internal engine issue that will be corrected under warrantyWe gave customer alternate transportation when car arrived so they wouldn't be inconvenienced and need to take them out of it and put into a loaner car so customer wouldn't be charged( because only so many days rental can get covered under their policy )To make things easier we are sending customer our loaner car to her place of business on [redacted] and will exchange cars so she doesn't have to be inconvienanced any furtherAnd we will continue with repairswe will also look at tires that was mentioned in this document and addressany questionscontact [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Please remove this complaint from your websiteThe dispute was submitted by mistakeAnd if possible, please don't contact the company and already contacted, please tell them that I have withdrawn my complaint.etter Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

[redacted] warranty was Processed September [redacted] 2017, we will be sending a refund in the amount of$ for the warranty $ for the tax's $ total refund which will be going to Citizens bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The initial agreement was that they would be returning my car which had NOT happened It wasn't until I contacted the business after receiving a letter the car was not returned that they attempted to do anything, only after I spent over an hour on the phone with them Following this call if they were still having issues returning my car I should have been contacted by Atlantic Chevy rather than receiving another letter days later When this happened in order to get them to do something I went to the business only to receive the same runaround During this time their representatives were aggressive The next day I was contacted by the original salesman demanding my Social security number and date of birth which was very alarming Only then when I contacted Hyundai Finance and went to the dealership was the situation resolved Following this event when I attempted to explain why I was dissatisfied with the way things have been handled I was not only not taken seriously I was thrown out of the dealership for threatening to go to the Revdex.com I would like to see some sort of proof of any attempt at coordinating the return of my vehicle on time, some assurance that any fees associated with the return of my car be paid by atlantic chevy and proof of some training program that atlantic chevy has made available to its staff in dealing with customers
*** ***

This particular vehicle was mistakenly priced at $It was changed to the correct price as soon as we found the mistakeWe do have Escalades priced at $but unfortunately this particular one was priced by mistakeThe correct price is in the attached document

I will apologize once again for your inconvenience that you experienced with us due to your Hyundai lease returnAs I had stated many times… Your vehicle was grounded and odometer statement sent numerous times to Hyundai FinanceHyundai finance would not give us authorization to speak about your
account unless you gave them the okEven after you gave them the ok, Hyundai would still not allow us to fix the situation or find out why they did not have your vehicle in the system as groundedYou had initially contacted me on 8/*/with the issue and I was actively trying to rectify the issue with Hyundai informing them of the vehicles status on multiple occasionsThey continuously made it extremely difficult to make any progressIt wasn’t until we spoke with them on 8/**/together on speaker phone at our dealer that they acknowledged that they would be taking care of the lease returnEven at that point they told the both of us as well as other parties present that they would need to follow up on Monday (8/**/17) to see if everything was taken care of in their systemI am sorry that you feel my staff and I were not on top of the situation because that was not the caseWe will always go above and beyond for any of our customers because we appreciate your business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
please remove all hard inquiry on my credit report I did not authorize any one to run my credit report thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I apologize for the confusion in the deal structureattached are the docs that ** *** signedJust to keep a completely satisfied customer I will make arrangements to pay ** *** the $106.19So to conclude, please have ** *** pay the and I will reimburse him.Thank YouRon
D***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved,
As long as Atlantic Chevy submits the refund to citizens one bank by October ** or I will be forced to take legal action
Sincerely,
*** ***

To whom it may concern,     [redacted] came in last year on or around May ** 2015. He purchased and took delivery of a 2015 Cadillac SRX. He filled out a credit application and we simply submitted it to the various banks for an approval. I don't know what he means by soft or hard...

inquiry and my salespeople,in this case, Charles Maneri would introduce him to a finance professional in order to help secure financing or lease approval. The bank or banks would then look at his credit history.  Im not sure what I can do to help here but we do not use terms such as hard or soft inquiry. We let the customer know that we are submitting his credit app to the bank for approval and have the customer sign the application. We can not remove the inquiry as [redacted] did sign and take delivery of a new vehicleThank YouRon D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The car was NOT towed into the dealership. I called there on Thursday and was told I couldn't bring the car in for repairs until Monday. I drove the car there and it stalled as I pulled into the service department. I was not advised at any time that the car had an internal engine issue. As of last night (Thursday 6/**) the car had not even been looked at. Nobody has contacted me as to what was wrong with the car. I feel as though I am getting the run around. There is no reason that I should have to put up with such aggravation. I was told yesterday that I had to drive out to the dealership to swap the rental for a loaner. It wasn't until I spoke to the service department today that they offered to bring me the loaner car at my job (probably after they received this complaint). Even during that conversation I was NOT TOLD what the issue is with the car. Nobody gives me any information and I do not want a car that has "engine issues"!!!!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I again have 2 credit inquiries on my credit report for 1 leased vehicle and their lack of understanding as to the difference between a hard and a soft credit pull becomes the issue as I have an email discussing this issue directly.  Why did they hard pull my credit when they knew GM Financial whom ultimately has the lease/loan and who receives the payments would execute a hard pull before providing me credit to lease this vehicle.  When I asked about whether it would be a soft or hard credit pull I was told it was a soft pull.  What a soft pull does is the inquirer can look at my credit report but there is nothing that goes against my credit report such as having points lowering my credit score due to 2 hard pulls for 1 leased vehicle.  I would like Atlantic Auto Group to inform each of the credit bureaus that they want their credit inquiry for this vehicle removed as GM Financial is holding the loan and the inquiry from each organization is a single credit inquiry to provide me credit for a leased vehicle.  Both inquiries are on the same day.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]