Alloy Apparel & Accessories

To whom it may concernI was on your site on Sunday 10/4/to place an orderI received a coupon earlier this morning for 25% off of my orderI went on and put items in my bag and proceeded to check out with said coupon25% came off my order and my total was $I input my credit card information and submitThen a screen came back with a message that you were unable to complete the transaction and it did not go throughHOWEVER the company has since put a hold through my bank for said amountI called customer service and I was told it was due to maybe not having sufficient funds in my accountI assured the women I was speaking to that that was not the issue I was on my bank site and I had MORE than enough moneyShe then stated that the code/coupon I input was expiredNow how could a coupon I just received be expiredI had not received the coupon less that minutes prior to placing the orderShe then went on to state that the website had not updated itselfIf the coupon was expired then it shouldn’t have allowed me to input the code into the box and submit itThis is the second time I am having an issue with this companyLast issue was about a year ago in which I decided to give you guys another chanceI was just let down againI was told that said money would be on hold for 3-business daysHow dare a company send out expired coupons then hold MY MONEYAs a company you guys should be ashamed of yourselfThat is advertisementI will no longer be shopping with your company and I will not be recommending this company to anyonePlease take my name off of your mailing list as I no longer wish to receive anything from such a dysfunctional companyThank you

I exchanged an item that was bought during the holidays that could still be exchanged/returned due to an extension for holiday purchases Instead, my order was cancelled by the company, and they partially returned my money (not including shipping cost) onto a merchandise credit (voucher) instead of crediting the money back on my credit card When I contacted customer service about the issue, I was told that this was unusual, and never got the issue resolved or heard back from customer service after contacting them twice via e-mail I offered to return the voucher stating that I could get proof of return from the post office, after the money was returned to my credit card, but no one ever returned my e-mail

sans-serif;">------ Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Thu, Jan 21, at 9:AMSubject: Fwd: RefundTo: [redacted] @myRevdex.com.org ---------- Forwarded message ----------From: Abe A*** Date: Thu, Jan 21, at 9:AMSubject: RE: RefundTo: [redacted] < [redacted] @ [redacted] .com>Cc: "[email protected]" Dear [redacted] , I apologize for the delayed responseI was out of the office sick yesterdayAfter reviewing your account, it appears that you were refunded your tax backI think its possible that when you returned, you were charged our fee for the return labelCan you please tell me how much you were missing on your refund so I can confirm it please? Thank you Sincerely, Abraham A [redacted] Head of Customer Service From: [redacted] [mailto: [redacted] @ [redacted] .com] Sent: Wednesday, January 20, 6:PMTo: Abe A***Cc: [email protected]: RE: Refund MrA***, Please refund my sales taxI returned all items within days of receipt per your policyI received reimbursement for the garment priceBut I have not received the sales tax you charged me and keptThat is unlawful, though I was told that Alloy NEVER refunds sales taxPls do so without further delay [redacted]

dELiA* West 23rd St New York, NY July 3, Re: [redacted] ID# [redacted] Dear MsCameron, In response to [redacted] ’s complaint, please note that we have issued a refund in the amount of $back to her credit card ending in *** Please allow 3-business days for this refund to appear on her credit card Again, we apologize for any inconvenience this has caused [redacted] We expect that this resolves any issues she may have had [redacted]

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Mon, Dec 1, at 4: PMSubject: Fwd: Complaint, ID # [redacted] To: [redacted] < [redacted] >---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Sat, Nov 29, at 2:PMSubject: Complaint, ID # [redacted] To: "[email protected]" Am writing to let you know I just today (11-29-14) received a check from Alloy (Delias) for $Do not understand what happened because the check was dated 10-10- So my compaint has been resolved.Thank You, [redacted] (ID # [redacted] ) [redacted] ***

----- Forwarded message ----------From: BBB of Metro Washington DC <[email protected]>Date: Thu, Feb 4, 2016 at 8:40 AMSubject: Fwd: RefundTo: [redacted] @mybbb.org ---------- Forwarded message ----------From: [redacted] * < [redacted] @ [redacted] .com>Date: Wed, Feb 3, 2016 at 8:12 PMSubject: Re: RefundTo: Abe A [redacted] <***@deliasmerch.com>Cc: "[email protected]" <[email protected]> Mr. A***, I have not had a response from my last email, below. Pls advise when you intend to refund my sales tax. Sincerely, [redacted] From: [redacted] < [redacted] @ [redacted] .com>Sent: Thursday, January 21, 2016 12:16 PMTo: Abe A***Cc: [email protected]: RE: Refund Mr. A***, Your team missed the part where, because Alloy repeatedly did not honor its backorder dates going back to September, customer service agreed to refund the full amount of the garments, not including the multiple return shipping fees. You are also overlooking the part where your customer service professional informed me that it is against your policy to refund sales tax. I also pointed out in my original complaint to BBB that the other main reason I decided to cancel my order altogether was because every time I made a change, it was days or weeks before I got an email confirmation, and the information in the email was often incorrect. They were also not "official" ... it was a customer service person typing up a quick something and sending it to me, not the proper order confirmation with detailed information confirming transactions that you usually use, and usually send within seconds or minutes. So basically I was in a situation where Alloy had my funds but had not sent me the agreed upon garments, was not keeping its word on when said garments would be shipped, and was also not consistent about sending me timely and accurate confirmation of what was still due from them. After all of that headache over months, I don't appreciate your team reworking the numbers - hiding a supposed tax refund under cover of return shipping fees - to avoid refunding the sales tax I paid you, for garments I returned. Your calculations below do not reflect what actually happened and what was actually said and done by Alloy. A final note ... my calculations below are not mine. They are Alloy's. That is what the customer service person, under advice from a supervisor, told me. I typed those figures live during our conversation and confirmed them with her before the call ended. [redacted] From: ***@deliasmerch.comTo: [redacted] @ [redacted] .comSubject: FW: RefundDate: Thu, 21 Jan 2016 18:39:51 +0000 Dear ***, After extensively talking to my team about this, they were able to provide the breakdown that I am sending you. If you have any questions please let me know. Sincerely, Abraham A [redacted] Head of Customer Service From: [redacted] [mailto:***@ [redacted] .com] Sent: Thursday, January 21, 2016 1:34 PMTo: [redacted] Subject: RE: Refund Abe, I hope the information below helps you resolve this with the customer. [redacted] , shipped 09/25/2015 · Return processed on 10/30 · $98.79 product total + $8.91 sales tax - $6.95 return label fee = $100.75 o $9.39 EGC o $91.36 applied to T1774852 (2 levels) [redacted] , shipped on 11/02/2015 · Return processed on 12/07 · $62.85 product total + $5.67 sales tax - $6.95 return label fee = $61.57 o $61.57 EGC, [redacted] – active o *Notes on [redacted] that this was cancelled for a refund on 12/10 [redacted] · Cancelled 11/19/2015 · ESM tried to generate refund check # [redacted] on 11/28/15 for $22.84 – not voided o *Notes on [redacted] that this was cancelled for a refund on 12/10 [redacted] made the notes about the check & EGC being cancelled for a refund. These were not actually cancelled, so I will go ahead and do so. She also told the customer that we do not give refunds for shipping and sales tax – that is where the confusion is coming into play.. The agent refunded the customer an incorrect amount of $84.84, when it should have been $84.41. The customer was also charged the return label fee a second time when she was told that she would not be, so she is due $6.95. Also, there is no record of the $9.39 EGC from the return on [redacted] even though ESM says it was issued. However, the $14.99 refund that was given to her on 10/30 should not have been. $84.41 actually due + 6.95 return label fee + 9.39 missing EGC = $100.75 that she should have been refunded. $84.84 credited + $14.99 credited = $99.83. $100.75 due - $99.83 given = $0.92 that we owe her. [redacted] Customer Service Representative [redacted] SOLUTIONS YOU CAN COUNT ON. [redacted] | Cincinnati, OH [redacted] ###-###-#### | Office ###-###-#### | Mobile ***@ [redacted] .com [redacted] .com From: Melissa H [redacted] [mailto: [redacted] @alloymerch.com] Sent: Thursday, January 21, 2016 12:46 PMTo: [redacted] Subject: RE: Refund Yes, that is the order number with the same amounts, even though the customer hasn’t replied. But I am not sure of the different refund amount $84.84 she is referring to. It does looks like tax of 8.91 was refunded on this order. Melissa H [redacted] Group Lead – RTV & Returns Department Alloy Apparel & Accessories dELiA*s Apparel ###-###-#### [redacted] @alloymerch.com From: [redacted] [mailto: [redacted] @ [redacted] .com] Sent: Thursday, January 21, 2016 12:43 PMTo: [redacted] ***; [redacted] Cc: M [redacted] Subject: RE: Refund Try this? Level 0001 AC# [redacted] Or# [redacted] From: Abe A [redacted] [mailto [redacted] @deliasmerch.com] Sent: Thursday, January 21, 2016 12:39 PMTo: [redacted] ***; [redacted] Cc: [redacted] Subject: RE: Refund That is the issue Missy and I were having initially having. I just emailed her asking her for order number. I am waiting for a reply. Sincerely, Abraham A [redacted] Head of Customer Service From: [redacted] [mailto:[email protected]] Sent: Thursday, January 21, 2016 12:35 PMTo: [redacted] Cc: Melissa H [redacted] ; [redacted] Subject: RE: Refund Sales tax would be refunded. What order is this for? I searched by her email address and I am unable to locate the specific order she is referring to. [redacted] Customer Service Representative RDI SOLUTIONS YOU CAN COUNT ON. [redacted] | Cincinnati, OH [redacted] ###-###-#### | Office ###-###-#### | Mobile ***@rdicorp.com rdioutsourcing.com From: Abe A [redacted] [mailto [redacted] @deliasmerch.com] Sent: Thursday, January 21, 2016 12:27 PMTo: [redacted] ***Cc: [redacted] Subject: FW: Refund Dear [redacted] I am CCing [redacted] from the warehouse on this since she has been helping me. Can someone please explain to me what exactly she is talking about? Don’t we refund sales tax like most other companies? Can someone please help Missy and I obtain a clearer picture on this situation? Thank you. Sincerely, Abraham A [redacted] Head of Customer Service From: [redacted] [mailto: [redacted] @ [redacted] .com] Sent: Thursday, January 21, 2016 11:08 AMTo: Abe A***Cc: [email protected]: RE: Refund Mr. A [redacted] I did several exchanges after being told only the first exchange shipping is charged, because the jeans I tried in different sizes did not fit me properly. Alloy did not honor part of my order which was on back order for months, and the back order date kept getting pushed back several times. Out of sheer frustration, I cancelled the entire order, returned everything I still had within the 30 day time period, and asked for a full refund. As a courtesy, they did not deduct the return shipping after several exchanges and not honoring their back order dates for months. But they made quite clear to me that they were not refunding the tax, and they had no intention of doing so, and they never do. I was speaking with a customer service person, but she was consulting with a supervisor the entire time and was doing what he or she demanded. Your customer service person told me the supervisor instructed that sales tax is never refunded, and that's against your policy. That being said, here is the final tally: $98.79 - garments 8.91 - tax$107.70 - SUBTOTAL 16.00 - ship $123.70 - TOTALAlloy had already refunded $14.99 for the dress 10/30 to -7921. Which left $84.84 to be refunded for the rest of the garments. I did see the $84.84 enter my account within a couple of days. But, as your customer service promised, there was no tax refund. Which should be $8.91. [redacted] From: [email protected]: [redacted] @ [redacted] .comCC: [email protected]: RE: RefundDate: Thu, 21 Jan 2016 14:25:03 +0000 Dear [redacted] , I apologize for the delayed response. I was out of the office sick yesterday. After reviewing your account, it appears that you were refunded your tax back. I think its possible that when you returned, you were charged our fee for the return label. Can you please tell me how much you were missing on your refund so I can confirm it please? Thank you. Sincerely, Abraham A [redacted] Head of Customer Service From: [redacted] [mailto: [redacted] @ [redacted] .com] Sent: Wednesday, January 20, 2016 6:36 PMTo: Abe A***Cc: [email protected]: RE: Refund Mr. A***, Please refund my sales tax. I returned all items within 30 days of receipt per your policy. I received reimbursement for the garment price. But I have not received the sales tax you charged me and kept. That is unlawful, though I was told that Alloy NEVER refunds sales tax. Pls do so without further delay. [redacted] From: [email protected]: [redacted] @ [redacted] .comSubject: RefundDate: Mon, 4 Jan 2016 14:17:01 +0000 Dear ***, I hope you had a happy new year. My name is Abe and I am the new head of customer service. I apologize for any inconvenience on Alloy’s part. I will certainly look into your situation and see what I can do for you. Thank you. I hope you have a great day! Sincerely, Abraham A [redacted] Head of Customer Service Message received from the business about your complaint Sent Via: Email (ODR) From: BBB serving Metro Washington DC & Eastern Pennsylvania To: [redacted] Subject: Message received from the business about your complaint Date Sent: 1/4/2016 10:39:16 AM Attachments: Click here for printer friendly version [redacted] [redacted] **Los Angeles CA *** Dear [redacted] : This message is in regard to your complaint submitted on 1/1/2016 against Alloy Apparel & Accessories. Your complaint was assigned ID [redacted] .The business has sent the BBB a message regarding this complaint, and we are passing it on to you. The contents of this message are below or attached. Please respond to this message in written form within 10 days.The text of your complaint may be publicly posted on BBBs Web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to protect privacy rights and to remove inappropriate language. Regards, [redacted] The RevDex.comMESSAGE FROM BUSINESS:Dear [redacted] ,Thank you for the forward on the complaint. After reading it, I sent an email to the customer to let her know I am on top of the situation. Happy New Year.Sincerely, Abraham A**

Dear ***,Thank you for the forward on the complaintAfter reading it, I sent an email to the customer to let her know I am on top of the situationHappy New Year.Sincerely, Abraham A***

join"miter">dELiA*s
West 23rd Street
New York, NY
February 21,
Re: *** *** ID# ***
Dear Revdex.com,
We apologize for *** ***’s less-than-satisfactory customer service experience with dELiA*s . In response to the complaint, please note that we did email the complimentary return label again today and she did receive it. She will be returning the merchandise tomorrow. We will refund the $back to the *** ending in *** as soon as the merchandise is returned back to us. Please allow about 7-business days for the process.
Again, we apologize for any inconvenience this has caused *** ***. We expect that this resolves any issues she may have had.
*** ***
Call Center Manager

Dear *** ***, How are you today? My name is AbeI am the head of customer serviceAs I was reviewing your situation, it has been notated that you have been helped and issued the refund via *** you have been looking forI am sorry for the delayed response, but I want to make sure you
have been taken care of in this regardIf not, please let me knowThank you and have a great day! Abe

dELiA*s
West 23rd St
New York, NY
May 29,
Re: *** ***
ID# ***
Dear *** ***,
In response to ***’s complaint, please note that we have issued a replacement package. *** will receive this package on Friday May 30th, via ***. The *** tracking# is ***.
Again, we apologize for any inconvenience this has caused ***. We expect that this resolves any issues she may have had.
*** ***

Dear [redacted],I apologize for the delay in response. My name is Abe and I am the head of the customer service department at Alloy. I apologize for the inconvenience you have experienced. If you want, you can exchange it, if you would like too. If you run into any problems, let me know and I...

will take care of it for you. Thank you have a great day.Sincerely,Abe

sans-serif;">------ Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Thu, Jan 21, 2016 at 9:37 AMSubject: Fwd: RefundTo: [redacted]@myRevdex.com.org
---------- Forwarded message ----------From: Abe A[redacted] <[redacted]@deliasmerch.com>Date: Thu, Jan 21, 2016 at 9:25 AMSubject: RE: RefundTo: [redacted] <[redacted].com>Cc: "[email protected]" <[email protected]>
Dear [redacted],
I apologize for the delayed response. I was out of the office sick yesterday. After reviewing your account, it appears that you were refunded your tax back. I think its possible that when you returned, you were charged our fee for the return label. Can you please tell me how much you were missing on your refund so I can confirm it please? Thank you.
 
Sincerely,
Abraham A[redacted]
Head of Customer Service
 
From: [redacted] [mailto:[redacted].com] Sent: Wednesday, January 20, 2016 6:36 PMTo: Abe A[redacted]Cc: [email protected]: RE: Refund
 
Mr. A[redacted], Please refund my sales tax. I returned all items within 30 days of receipt per your policy. I received reimbursement for the garment price. But I have not received the sales tax you charged me and kept. That is unlawful, though I was told that Alloy NEVER refunds sales tax. Pls do so without further delay. [redacted]

Well first let me start with I ordered jeans and ended up getting a jumpsuit. Ok no big deal I will call and let them know so I can get the correct item. Nope that is not at all how it went. They told me they would send me an email with a link to send back pictures of the wrong item. A little upset but I did, a week goes by am I have not received an email or phone call. So I again call, they then tell me they never received the pictures. They send me a new email with the link again but this time I made them stay on the phone and they never receive the pictures. The girl on the phone let me send them to her email (the only thing good out of this) and they went through and she said she would send it off to be reviewed and that I should hear back in within a week. Again NOPE! No call no email, so once again I call but this time I get told they are moving so it will be another week or two before I hear anything. I wait, and nothing so I call 2 weeks later and this time I get told the move date was pushed back 7 days. I wait and call 7 days later to be told that they never received the pictures of the wrong item. VERY upset at this time I ask to speak with a manager. They then get back on and say they found it an will look into it and call me back. I received a call back only to tell me that I need to return the wrong item and once it is checked into the warehouse they will send me the correct order. Again I asked to speak with the manager because this was not ok with me. She informs me that the manager is in a meeting an will call me back. I wait an hour only to get a call back from the same girl only to now tell me that they have updated their order system an can not send me the correct order but once I return the wrong item I will then get a refund minus the shipping cost. I am so upset and I tell her I want to talk to a manager, she tells me the manager is in a meeting again and will have her call me back, I told her I would wait on hold because it was ridiculous at this point. She tells me she cant leave me on hold so gives me to someone else who says the same thing she does. I am still waiting to hear back from the manager. I will NEVER order from them again!!!

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Mon, Dec 1, 2014 at 4:57...

PMSubject: Fwd: Complaint, ID #[redacted]To: [redacted] <[redacted]>---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Sat, Nov 29, 2014 at 2:27 PMSubject: Complaint, ID #[redacted]To: "[email protected]" <[email protected]>Am writing to let you know I just today (11-29-14) received a check from Alloy (Delias) for $12.67. Do not understand what happened because the check was dated 10-10-14.  So my compaint has been resolved.Thank You,[redacted]  (ID #[redacted]

I exchanged an item that was bought during the holidays that could still be exchanged/returned due to an extension for holiday purchases. Instead, my order was cancelled by the company, and they partially returned my money (not including shipping cost) onto a merchandise credit (voucher) instead of crediting the money back on my credit card. When I contacted customer service about the issue, I was told that this was unusual, and never got the issue resolved or heard back from customer service after contacting them twice via e-mail. I offered to return the voucher stating that I could get proof of return from the post office, after the money was returned to my credit card, but no one ever returned my e-mail.

dELiA*s
115%; FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt">50 West 23rd St.  
New York, NY 10010
 
                                        ...⇄             July 3, 2014
 
                                    Re:  [redacted]
                                    ID#  [redacted]
 
Dear Ms. Cameron,  
In response to [redacted]’s complaint, please note that we have issued a refund in the amount of $59.57 back to her credit card ending in [redacted].  Please allow 3-5 business days for this refund to appear on her credit card.        
Again, we apologize for any inconvenience this has caused [redacted].  We expect that this resolves any issues she may have had.  
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like more information on who I exactly contact to get info on how to return the pants for an exchange though. I would like to give them one more try. I love how they fit, but was extremely disappointed that they only lasted a month!! That isn't right. I am not hard on clothes at all, and have a desk job. That is not going to wear them out that fast in any means.
Regards,
[redacted]

----- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Thu, Feb 4, 2016 at 8:40 AMSubject: Fwd: RefundTo: [redacted]@myRevdex.com.org
---------- Forwarded message ----------From: [redacted] <[redacted]@[redacted].com>Date: Wed, Feb 3, 2016 at 8:12 PMSubject: Re: RefundTo: Abe A[redacted] <[redacted]@deliasmerch.com>Cc: "[email protected]" <[email protected]>
Mr. A[redacted], I have not had a response from my last email, below. Pls advise when you intend to refund my sales tax.
Sincerely,
[redacted]
From: [redacted] <[redacted]@[redacted].com>Sent: Thursday, January 21, 2016 12:16 PMTo: Abe A[redacted]Cc: [email protected]: RE: Refund 
Mr. A[redacted], Your team missed the part where, because Alloy repeatedly did not honor its backorder dates going back to September, customer service agreed to refund the full amount of the garments, not including the multiple return shipping fees. You are also overlooking the part where your customer service professional informed me that it is against your policy to refund sales tax. I also pointed out in my original complaint to Revdex.com that the other main reason I decided to cancel my order altogether was because every time I made a change, it was days or weeks before I got an email confirmation, and the information in the email was often incorrect. They were also not "official" ... it was a customer service person typing up a quick something and sending it to me, not the proper order confirmation with detailed information confirming transactions that you usually use, and usually send within seconds or minutes.  So basically I was in a situation where Alloy had my funds but had not sent me the agreed upon garments, was not keeping its word on when said garments would be shipped, and was also not consistent about sending me timely and accurate confirmation of what was still due from them. After all of that headache over months, I don't appreciate your team reworking the numbers - hiding a supposed tax refund under cover of return shipping fees - to avoid refunding the sales tax I paid you, for garments I returned.  Your calculations below do not reflect what actually happened and what was actually said and done by Alloy. A final note ... my calculations below are not mine. They are Alloy's. That is what the customer service person, under advice from a supervisor, told me. I typed those figures live during our conversation and confirmed them with her before the call ended. [redacted]  
From: [redacted]@deliasmerch.comTo: [redacted]@[redacted].comSubject: FW: RefundDate: Thu, 21 Jan 2016 18:39:51 +0000
Dear [redacted],
After extensively talking to my team about this, they were able to provide the breakdown that I am sending you. If you have any questions please let me know.
 
Sincerely,
Abraham A[redacted]
Head of Customer Service
 
From: [redacted] [mailto:[redacted]@[redacted].com] Sent: Thursday, January 21, 2016 1:34 PMTo: [redacted]Subject: RE: Refund
 
Abe, I hope the information below helps you resolve this with the customer.
 
[redacted], shipped 09/25/2015
·         Return processed on 10/30
·         $98.79 product total + $8.91 sales tax - $6.95 return label fee = $100.75
o   $9.39 EGC
o   $91.36 applied to T1774852 (2 levels)
[redacted], shipped on 11/02/2015
·         Return processed on 12/07
·         $62.85 product total + $5.67 sales tax - $6.95 return label fee = $61.57
o   $61.57 EGC, [redacted] – active
o   *Notes on [redacted] that this was cancelled for a refund on 12/10
[redacted]
·         Cancelled 11/19/2015
·         ESM tried to generate refund check #[redacted] on 11/28/15 for $22.84 – not voided
o   *Notes on [redacted] that this was cancelled for a refund on 12/10
 
[redacted] made the notes about the check & EGC being cancelled for a refund.  These were not actually cancelled, so I will go ahead and do so.  She also told the customer that we do not give refunds for shipping and sales tax – that is where the confusion is coming into play..  The agent refunded the customer an incorrect amount of $84.84, when it should have been $84.41.  The customer was also charged the return label fee a second time when she was told that she would not be, so she is due $6.95.  Also, there is no record of the $9.39 EGC from the return on [redacted] even though ESM says it was issued.  However, the $14.99 refund that was given to her on 10/30 should not have been.
$84.41 actually due + 6.95 return label fee + 9.39 missing EGC = $100.75 that she should have been refunded.
$84.84 credited + $14.99 credited = $99.83.
$100.75 due - $99.83 given = $0.92 that we owe her.
[redacted]
Customer Service Representative
[redacted]
SOLUTIONS YOU CAN COUNT ON.
[redacted] | Cincinnati, OH [redacted]
###-###-#### | Office
###-###-#### | Mobile
[redacted]@[redacted].com
[redacted].com
From: Melissa H[redacted] [mailto:[redacted]@alloymerch.com] Sent: Thursday, January 21, 2016 12:46 PMTo: [redacted]Subject: RE: Refund
Yes, that is the order number with the same amounts, even though the customer hasn’t replied.  But I am not sure of the different refund amount $84.84 she is referring to.
It does looks like tax of 8.91 was refunded on this order.
Melissa H[redacted]
 
Group Lead – RTV & Returns Department
Alloy Apparel & Accessories
dELiA*s Apparel
###-###-####
 
[redacted]@alloymerch.com
From: [redacted] [mailto:[redacted]@[redacted].com] Sent: Thursday, January 21, 2016 12:43 PMTo: [redacted]Cc: M[redacted]Subject: RE: Refund
Try this? Level 0001
AC#[redacted]
Or# [redacted]
From: Abe A[redacted] [mailto[redacted]@deliasmerch.com] Sent: Thursday, January 21, 2016 12:39 PMTo: [redacted]Cc: [redacted]Subject: RE: Refund
That is the issue Missy and I were having initially having. I just emailed her asking her for order number. I am waiting for a reply.
Sincerely,
Abraham A[redacted]
Head of Customer Service
From: [redacted] [mailto:[email protected]] Sent: Thursday, January 21, 2016 12:35 PMTo: [redacted]Cc: Melissa H[redacted]Subject: RE: Refund
Sales tax would be refunded.  What order is this for?  I searched by her email address and I am unable to locate the specific order she is referring to.
[redacted]
Customer Service Representative
RDI
SOLUTIONS YOU CAN COUNT ON.
[redacted] | Cincinnati, OH [redacted]
###-###-#### | Office
###-###-#### | Mobile
[redacted]@rdicorp.com
rdioutsourcing.com
From: Abe A[redacted] [mailto[redacted]@deliasmerch.com] Sent: Thursday, January 21, 2016 12:27 PMTo: [redacted]Cc: [redacted]Subject: FW: Refund
Dear [redacted]
I am CCing [redacted] from the warehouse on this since she has been helping me. Can someone please explain to me what exactly she is talking about? Don’t we refund sales tax like most other companies? Can someone please help Missy and I obtain a clearer picture on this situation? Thank you.
Sincerely,
Abraham A[redacted]
Head of Customer Service
From: [redacted] [mailto:[redacted]@[redacted].com] Sent: Thursday, January 21, 2016 11:08 AMTo: Abe A[redacted]Cc: [email protected]: RE: Refund
Mr. A[redacted] I did several exchanges after being told only the first exchange shipping is charged, because the jeans I tried in different sizes did not fit me properly. Alloy did not honor part of my order which was on back order for months, and the back order date kept getting pushed back several times.
Out of sheer frustration, I cancelled the entire order, returned everything I still had within the 30 day time period, and asked for a full refund. As a courtesy, they did not deduct the return shipping after several exchanges and not honoring their back order dates for months.
But they made quite clear to me that they were not refunding the tax, and they had no intention of doing so, and they never do. I was speaking with a customer service person, but she was consulting with a supervisor the entire time and was doing what he or she demanded. 
Your customer service person told me the supervisor instructed that sales tax is never refunded, and that's against your policy.
That being said, here is the final tally:
   $98.79 - garments 
       8.91 - tax$107.70 - SUBTOTAL     16.00 - ship $123.70 - TOTALAlloy had already refunded $14.99 for the dress 10/30 to -7921. Which left  $84.84 to be refunded for the rest of the garments. I did see the $84.84 enter my account within a couple of days. 
But, as your customer service promised, there was no tax refund. Which should be $8.91.
[redacted]
From: [email protected]: [redacted]@[redacted].comCC: [email protected]...⇄ RE: RefundDate: Thu, 21 Jan 2016 14:25:03 +0000
Dear [redacted],
I apologize for the delayed response. I was out of the office sick yesterday. After reviewing your account, it appears that you were refunded your tax back. I think its possible that when you returned, you were charged our fee for the return label. Can you please tell me how much you were missing on your refund so I can confirm it please? Thank you.
Sincerely,
Abraham A[redacted]
Head of Customer Service
From: [redacted] [mailto:[redacted]@[redacted].com] Sent: Wednesday, January 20, 2016 6:36 PMTo: Abe A[redacted]Cc: [email protected]: RE: Refund
Mr. A[redacted], Please refund my sales tax. I returned all items within 30 days of receipt per your policy. I received reimbursement for the garment price. But I have not received the sales tax you charged me and kept. That is unlawful, though I was told that Alloy NEVER refunds sales tax. Pls do so without further delay. [redacted]
From: [email protected]: [redacted]@[redacted].comSubject: RefundDate: Mon, 4 Jan 2016 14:17:01 +0000
Dear [redacted],
I hope you had a happy new year. My name is Abe and I am the new head of customer service.  I apologize for any inconvenience on Alloy’s part. I will certainly look into your situation and see what I can do for you. Thank you. I hope you have a great day!
Sincerely,
Abraham A[redacted]
Head of Customer Service
 
Message received from the business about your complaint
Sent Via:
Email (ODR)
From:
Revdex.com serving Metro Washington DC & Eastern Pennsylvania
To:
[redacted]
Subject:
Message received from the business about your complaint
Date Sent:
1/4/2016 10:39:16 AM
Attachments:
Click here for printer friendly version 
[redacted] [redacted]Los Angeles CA [redacted] Dear [redacted] : This message is in regard to your complaint submitted on 1/1/2016 against Alloy Apparel & Accessories.  Your complaint was assigned ID [redacted].The business has sent the Revdex.com a message regarding this complaint, and we are passing it on to you.  The contents of this message are below or attached.  Please respond to this message in written form within 10 days.The text of your complaint may be publicly posted on Revdex.coms Web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language. Regards,[redacted] The Revdex.comMESSAGE FROM BUSINESS:Dear [redacted],Thank you for the forward on the complaint. After reading it, I sent an email to the customer to let her know I am on top of the situation. Happy New Year.Sincerely, Abraham A**

They offer FREE shipping if you purchase over a certain dollar value. They charge shipping anyway. I ordered (4) items, they were shipped out separately, I was charged shipping on each item. FREE shipping means just that, it is a scam and when you try to rectify the situation no one will get back to you.