Alloy Apparel & Accessories

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: Have made 5 attempts to have Delia's send me a refund/exchange label. 1st via web site (not working properly)2nd via phone call to company said they would send it via email within two hours. Never received it. Checked junk/trash files...not there.3rd via phone call to Rep. [redacted] stated would send it via email within two hours. Never received it. 4th via phone call to Rep. [redacted] stated would send it via U.S Mail... would received within 7 to 10 days. Still have not received a return label.5th via phone call to Rep. [redacted] stated the same as 4th attempt. Still have not received a return label.Desired Settlement: I no longer want an exchange. I want a Refund of full purchase price( $52.42) to the credit card used to purchase. No restocking fees or shipping and handling fees.

Business

Response:

Review: Alloy gave me a merchandise credit for $59.57. I emailed them and told them I don't want the merchandise credit I want the $59.57 refunded back to my card being that the merchandise was returned before 60 days. I got no response.Desired Settlement: Just put the $59.57 bacK on my card.

Business

Response:

dELiA*s

50 West 23rd St.

Review: On 8/29/14 placed an online order on Alloy.com site. On 9/9/14 received someone else's order, so called customer service and talked to Nancy. She said a replacement would be sent in 3-5 days to me and a prepaid label would be sent to return wrong order. Received replacement order but no prepaid label. Called 9/29/14 talked to Shirley, she said it could take up to 14 days to receive label. I could not wear the shirt I had ordered (for work) due to it did not fit dress code at work. So returned shirt for a refund on 9/19/14 but never received refund. On 10/20/14 still no refund. Called and talked to customer service who said I needed to talk to management services @###-###-####, so called mgmt. services, talked to a Mariam (I think that's what she said) and she said she would go ahead and issue me a $12.67 credit and send another prepaid label to me. 10/29/14 still no credit, so called again and talked to same lady at mgmt. services. She said a check was mailed to me on 10/10/14 and that she would send me an email to print off a prepaid label, never receive email. It is now 11/15/14 and still no refund check. Just received prepaid label on 11/12/14. I have been flat out lied to and given the run around from this company for almost two months. I feel this is very poor customer service and will never order from them again, and I want my refund that is due to me.Desired Settlement: First of all, I want my refund that is due to me. I don't care if it is only $12.67. They act like they don't owe me that cause they had to send me a replacement for the lost order. They did not give me anything, they only replaced the order that I had paid for and they lost. I work in retail and know that this would be unacceptable customer service. They all need a lesson in customer service if you ask me!!

Consumer

Response:

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Mon, Dec 1, 2014 at 4:57 PMSubject: Fwd: Complaint, ID #[redacted]To: [redacted] <[redacted]>---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Sat, Nov 29, 2014 at 2:27 PMSubject: Complaint, ID #[redacted]To: "[email protected]" <[email protected]>Am writing to let you know I just today (11-29-14) received a check from Alloy (Delias) for $12.67. Do not understand what happened because the check was dated 10-10-14. So my compaint has been resolved.Thank You,[redacted] (ID #[redacted]

Review: I recently purchased some Paris Blue and Truck Jeans colored skinny jeans and both of them are such poor quality! Having not even worn them once, the Paris Blue jeans got a hole in the seam of the leg! On the Truck Jeans, having worn them only twice, the outer rivets on both front pockets came out, leaving a small hole on each side! This is very frustrating! I am tall so I have enjoyed ordering from Alloy because I can get the extended inseam size of 37" but don't count on me ordering from Alloy any more. That is just too bad that you sell such poor quality stuff and for not even a decent price! Those jeans are maybe worth $5 each, not the $70 I payed for them! I am very dissatisfied.Desired Settlement: I would appreciate some money back for the inconvenience of having to repair these items myself, especially because they were brand new/ worn less than two times! If nothing else I would appreciate an apology for such poor quality items.

Business

Response:

Dear Revdex.com,

In reponse to [redacted] complaint, we apologize she was dissatfied with the product. A refund of $40 has been issued back to [redacted] credit card. Please allow 3-5 business days for this refund.

Again, we apologize for any inconvenience this has cauded [redacted]. We expect that has resolves any issues she may have had.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you for your attention to this matter.

Regards,

Horrible customer service!!!! I don't know if I will ever order again. This company made the ERROR and should take care of the issue. Instead, I have been given the runaround and am being ignored. This might have been my last time ordering from your company.
They sent the wrong size pant and won't take care of the issue.

Review: I requested a label for jeans that are mis-sized. one leg is extremely tight and the other leg is the right size. on 10-28-2013 I requested a label to return the jeans free of charge to me since the jeans are defected. I was told that I would receive the label within 10 days. I never received the label so I made a second call approximately on November 6, 2013. I was told that the label will be re-sent and I should receive the label within two weeks. I should have received the label on the 16th of november or the 18th of November. I have not received that label as of date.Desired Settlement: I desire an immediate full refund for the jeans and a label. since I have been waiting since 10/28/13 I would like a refund immediately plus tax and shipping cost that I paid. I have had proble** with this company since 10-10-13 and i've reported another problem regarding this order. when this is settled I will not place another order with this company.

Business

Response:

[redacted]

Review: I purchased a pair of women plus size jeans in size 25 x 30 and a shirt in women plus xxl. I received the package on 10/10/13. The jeans states size 25, however, the jeans looks like they are a size 2.5 or for a 9 year old slim child. The shirt looks like it is a size women extra small. I called the company, the representative's attitude was indicating that I was dishonest about the sizes. I also received a shirt that I did not order. First, the representative stated that I had to pay for shipping. I asked for a manager, the representative put me on hold. When the person return she stated that the company was going to send me a one time courtesy return label because I received a shirt that I did not purchase, so I can include the other ite**. I was extremely unset because she sound as if I was dishonest about the ite** that I purchased. she was rude and refused to pass the phone call to a manager. I was told that I had to wait 7 to 10 business days to receive the label. I do not believe that is fair. I am a regular customer and should be treated with more respect than to be indicated a liar.Desired Settlement: I desire an immediate refund of $15.99 for the jeans and $11.99 for the shirt. I paid via debit card. I consider both ite** as trash. I also desire a refund on the taxes I paid for the ite**. and, a company apologize for sending jeans in a child's size as women plus size and a shirt that fit an extra small woman. I waiting 8 days to receive the package and I was sent misrepresented product. Now, according to the company's representative I will have to wait 7 to 10 days to receive a return label and three weeks after I return the item to be refunded for the ite**. Also, I was treated as if I was being dishonest. the order number is [redacted] and my cr is [redacted]. Date of purchase was 10/2/13. thank you for your help with this matter.

Business

Response:

RE: [redacted]

Complaint ID:[redacted]

Dear Revdex.com,

In Response to **. [redacted]'s complaint, please note that we have issued a refund back to **. [redacted]'s debit card in the amount of $30.50. This amount is including the merchandise plus the sales tax. Please allow 3 business days for this refund to appear on her debit card. We are also emailing **. [redacted] a complimentary label at [redacted], so she doesn't have to wait the 7-10 business days.

Again, we apologize for any inconvenience that this may have caused. We expect that this resolves any issues she may have had.

Call Center Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order over a month ago (March 2) that was supposed to be delivered on March 8. On the tracking information on the UPS website, it said that the day before it was due to be delivered (March 7) "per request of the sender, it has been transferred to local post office for delivery." Two weeks later, having heard nothing from Delias, I emailed them asking what I should do, since I don't know what post office it's at and I still want my order. Two days later I got an email from my credit card company informing me that Delias had made a credit to my account in the amount of my order. Nothing from Delias at all. So I email ed them again asking them to please communicate with me about why I don't have my order and what we should do. Nothing. A week ago tomorrow I emailed them again demanding a response, informing them that when people order things it generally indicates that they want to actually receive it and warning them that if I did not receive a response very soon, I would contact the Revdex.com. I've waited longer than I intended, but still no response.Desired Settlement: I want what I ordered, for the price at which I ordered it (including the free shipping I had) if not at a reduced price. And I want a thorough explanation of why I have had to work harder than them in order to give them business.

Business

Response:

Dear Revdex.com,

[redacted]s package did come back to us from the Post Office undeliverable and a full refund of $58.92 was issued back to her credit card. We will honor a 20% discount and free shipping on [redacted]'s next order. Please have her call [redacted] and reference her customer # 275834935 for the discount.

Again, we do apologize for any inconvenience this has caused [redacted]. We expect that this resolves any issues she may have had.

Thank you,

Call Center Manager

To whom it may concern. I was on your site on Sunday 10/4/2015 to place an order. I received a coupon earlier this morning for 25% off of my order. I went on and put 4 items in my bag and proceeded to check out with said coupon. 25% came off my order and my total was $94.02. I input my credit card information and submit. Then a screen came back with a message that you were unable to complete the transaction and it did not go through. HOWEVER the company has since put a hold through my bank for said amount. I called customer service and I was told it was due to maybe not having sufficient funds in my account. I assured the women I was speaking to that that was not the issue I was on my bank site and I had MORE than enough money. She then stated that the code/coupon I input was expired. Now how could a coupon I just received be expired. I had not received the coupon less that 15 minutes prior to placing the order. She then went on to state that the website had not updated itself. If the coupon was expired then it shouldn’t have allowed me to input the code into the box and submit it. This is the second time I am having an issue with this company. Last issue was about a year ago in which I decided to give you guys another chance. I was just let down again. I was told that said money would be on hold for 3-5 business days. How dare a company send out expired coupons then hold MY MONEY. As a company you guys should be ashamed of yourself. That is false advertisement. I will no longer be shopping with your company and I will not be recommending this company to anyone. Please take my name off of your mailing list as I no longer wish to receive anything from such a dysfunctional company. Thank you

Review: PLACED AN ORDER. NEVER GOT IT. [redacted] SAID THEY DROPPED IT OFF AT THE LOCAL POST OFFICE ON MAY 14TH, THE POST OFFICE SAID THEY DON'T HAVE IT. ALLOY IS TELLING ME THE POST OFFICE HAVE IT. EITHER RE-SHIP MY ORDER OR GIVE ME MY MONEY BACK. IF THE POSTAL SERVICE SAYS THEY DON'T HAVE IT THEN WHAT THE [redacted] DOES ALLOY WANT ME TO DO. IT'S BEEN TWO WEEKS ALREADY.Desired Settlement: REPLACEMENT OR REFUND PLEASE

Business

Response:

dELiA*s

Review: I have two issues with this company that they would not fix when I contacted their customer service.

One: They charged my debit card twice. One charge for 62.40 (which is the amount for the clothing I ordered) and another charge for 63.28. When I called to ask why I was charged twice and what the second charge was for, the representative told me that this clothing company did an authorization on my account and that one of the charges would fall off in 5-7 business days. This is unheard of. I have never had a clothing company charge me two separate amounts (on the same day) and call one of them an authorization that they claim will be taken off. I now have money tied up in my account that I need to pay my bills with. They should have disclosed that this is how they do business before I placed my order.

My other issue: I was told that the charge that will fall off my account will be the 62.40 charge and that the 63.28 will stay on my account. The problem is that when I placed my order online at delias.com - the order total showed as 62.40. I also received an order confirmation email with a break down of each charge including the merchandise amount, sales tax, shipping, and grand total. The grand total on my order confirmation email was also 62.40. The company is telling me that they will actually be charging me 63.28 because when their order processing department received my order - they decided their online system did not charge me enough sales tax so they are going to charge me a different amount than what I agreed to when placing my order. This is bad business and should not be legal. Why would a company be allowed to charge me a completely different amount then what I agreed to. I have an email from this company showing the breakdown of all charges and the total amount they are supposed to be charging me. I can provide this as proof if needed. I do not care that the difference in the amounts is small - its the simple fact that they are probably doing this to lots of people and they are getting away with it. They are giving people invoices and confirmations of prices and then charging them something different. This should not be allowed. I even spoke to a supervisor named [redacted] at Delias customer service phone number and although she was nice, she couldnt or wouldnt help me and didnt seem concerned in any way about this issue. Because of this issue - I am worried that the other charge was not an authorization like they claim and I will to fight for that money back. What a disaster!Desired Settlement: I simply want to be charged the amount I was shown and agreed to of 62.40 and I want the second charge removed from my account.

Delias should not be allowed to charge whatever they feel like after the customer pays. I would like the "authorization" immediately as I believe this was completely unnecessary for an online clothing company to do a separate authorization charge. I live in a small town and order online weekly and have never had this "authorization" issue before. Please help.

Thank you for your time

Business

Response:

Dear Revdex.com,

The customer was charged $63.28, therefoe a refund in the amount of .88 was issued back to [redacted]'s [redacted] Credit card. Please allow 3 business days for this refund to post.

It does look like it was a system error and we are looking to fix the issue.

We apologize for any inconvenience this may have caused.

Contact Center Manager

These guys are horrible. I sent some pants back in September 2015 because they didn’t fit. I never received an email or anything stating that they had received them, so I call to follow up. The girl said that a check had been mailed to me and I should be receiving it any day. Two weeks later my refund check still hadn’t arrived. I call again. The girl said she was submitting a follow up form and I should be receiving an email regarding my refund within a couple of days. I never got the email so I called again. The girl told me she was going to issue my refund back to my credit card (which they should have done in the first place). Within two days I get two separate emails saying they had issued me a store credit. I called again. The guy said he didn’t show that I had any store credits that he shows the credit to my credit card and said to give it a few days. A week later I still don't have my money in my account and I also receive an email stating that they are sorry, they cannot send me my refund check at this time. They have issued me a store credit. I have sent complaints to this company before and they never respond. I responded to this email telling them that this is not acceptable and that they need to have a manager call me immediately. Of course, they dont. Instead they send me another email saying that they cant get me my refund check at this time. I call the company and ask for a manager who says that she has refunded the money to my card. Finally, three days later, I get my refund. One more complaint I have regarding this company is that no matter what you are calling about, their average hold time is 8-15 minutes!! Ridiculous. And anytime they need to put you on hold they say, "I'm going to put you on a brief hold." which is never brief. This company is a complete rip off.