Allstate Insurance Company

On the 12th of Nov I called Emery Electric to replace my wooden electric mast due to a leak from the roof around the mast they came the first thing in the morning of the next day to investigate the problem The electrician went up the roof and examined the mast and found it was solidI opened up the wall and he checked the mast entering the house He then informed me that I did not need to replace the mast as it was it great shape and I would be spending $2***to $3***when it was not necessary All I needed was to have roofers repair the the roof which would cost me $***to $*** I would give them my business anytime and highly recommend them to my friends

RE: [redacted] Complaint ID# [redacted] Dear [redacted] , My name is Dan Kand I am the General Manager of Kings Cove Automotive, LLC dba Performance Lexus ("Performance Lexus")I would like to acknowledge receipt of Revdex.com Complaint ID# [redacted] regarding [redacted] and her purchase from Performance Lexus ("Complaint")Please accept the following information in response to this Complaint, which I have investigatedOn or about April 20, [redacted] came to Performance Lexus and purchased a [redacted] , VIN# [redacted] ("Vehicle")It is my understanding that [redacted] starting having trouble with her Vehicle shortly after her purchaseThe trouble she experienced would have been covered under a service warranty, which she refused at the time of purchaseShe has asked Performance Lexus to allow her to trade the Vehicle in on another vehicle or purchase her Vehicle backI spoke with [redacted] on Monday, June 13, and, as a goodwill gesture offered her a year service warranty at no charge to herShe has accepted this offer and appears to be happy with the resolutionTherefore, Performance Lexus considers this matter closedThank you in advance for your anticipated cooperation and assistance with this matter.Very truly yours, PERFORMANCE L USDan K.General Manager

In Mr***'s situation, Are both of his headlights working? We repaired the one and of course as my first response, these bulbs run off of certain hours, Of course, it is common for them both to go out within the same time framePoint being, I did honest work on this vehicle and would continue to do so in the future even after this statementI stated as before, l carry months 12K mile warranty nationwideThe customer never brought the vehicle here after I stated that if they weren't working, it would be under warranty and I am assuming that's because the bulbs ARE workingThe sound is normal, I printed the forums and of course if he calls a Chrysler dealer they will first and foremost allow that any shop other than their very own dealership is not worthy of doing businessThat is of course the nature of the business, I will not dishonor another garage but I will allow that large dealerships have been trained to do no other than pressure sales and trained to gain customers trust even it devalues another business ownerThe forums were faxed, the warranty applies, the thumping noise (that I have never heard, I heard a slight clicking noise when turning the lights on which is a big topic for Chrysler vehicles), the lights workI will not refund money as no techs work for free and I am sure that Mr [redacted] would not go to work and expect to work for free either, I stand behind my techs and I stand behind my shopI also stand behind my warranty..nationwideI also have a video of a brand new Chrysler that came into my shop approximately weeks ago for a VA inspection and the headlights on that vehicle made a clicking noise as wellI took the video to use for future reference to show that Mr [redacted] is not the only vehicle with the clicking headlightsI did not destroy or install anything improperlyThere is no bait and switch in small business as he claimed This business is not like going to eat and complaining about your food and getting the food for freeThe restaurant will usually offer the dish at no charge or recook your orderl always felt like if you took the free way out, you were wrong; therefore, I would never complain or try to harm anybody's business or feelingsl would simply pray about it and move onAt this point all I can do is offer to check everything at no charge, if the lights are working I have done my jobIf the clicking noise is the problem, I can provide him adequate information to the customer to give to the company he purchased it and see if they would be willing to correct thatThat is if there is even a solution to that other than a recallAs to the"customer is first and foremost", I agreeI do not agree that I need to refund his money since I have bent over backwards trying to get the customer to come in and let me see the lights working and fix them or do whatever I need to doI cannot change the clicking noise at it is part of the process of that particular vehicle working lightsl feel like all this customer is concerned with at this time is money, A refund will not be givenIf there ls a problem with the work I have performed, it is under warranty and that is regardless of what the customer has said or done to me personally or my businessI will stand behind my work and warranty If the customer chooses to take legal action, I will certainly contest that as well and have all paperwork and techs as wellIf customer decides to irresponsibly slander by business on social networks as he threatened to do so in the response, I will take legal action as wellI will not tolerate any persons threatening meAgain, 60,customers and only complaints is not a factor for this person to use as ammunition, I know of many small businesses in this field that have an F rating due to dishonest people and I also know for a fact that they are hardworking people with good techs and they too would do anything to just help people the honest way Mr [redacted] knows my number,Mr [redacted] knows where my shop is, Mr [redacted] has an invoice showing the warranty at the bottom of it and if he has misplaced it, I will gladly reprint it for him Thank you, Don Emmert ###-###-####

March 29th , Failed lnspection (right side headlight) April 12th, Customer came in with left headlight out These are projector headlights, they are more expensive than conventional headlightsThese headlights are also more likely to go out at about the same time as they last "X" amount of hours per headlight I have spoken with the customer multiple times as he questioned why the other light would be out so soonI tried explaining to the customer about the nature of these headlightsHe was persistent in letting me know that he more or less,did not þelieve meAs for the"Çlicking"sound he hears when turning the lights on and off, I gave him information from the Chrysler Forum that tells about the slight clicking noise these lights will makeIt ls not Just his vehicle, It did not get worse with us replacing and FIXING, both of h¡s headlights, It has always been there as well as other vehicles Çhrysler makes Now having addressed this issue, l will also not that I can give him a VA Inspection State Troop number if he has complaints to us having to fix the headlight in order for it to pass for VA InspectionThey will verify I did comply with the laws Customer also verbally approved to have light repaired and VA Inspection done Unfortunately, it is not under my control that the other headlight went out days or so laterThat ls the perfectly and happens quite oftenI will advise that should any of these headlights quit working within the months, mile warranty I will repair them at no charge if it ls the lightsNow should customer develop something not related to the bulbs, such as a ground wire, that would not be included under the warrantyOnly the part and labor is covered for that time lengthI will be glad to go over the specs with them again if they would like to come by the shop at anytime; however, no refund is necessary as my staff did exactly what they were asked to do and no parts are defectiveThis was just merely a timing issue with them both going outI would be glad to check to "thunking" sound at no charge but assure you that the lights make a clicking noise when turning on and off Sincerely, Don Emment ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBecause A-Bee has agreed to a full refund by the end of April and because, in the past, I have had trouble getting in touch with them (until I filed this complaint), I will expect A-Bee to contact me once my refund is ready.I would like it to go on record that the business has agreed to resolve this issue before the one year deadline - even though they have agreed to a refund in April, which is more than a year from the original transaction Regards, [redacted] ***

Very slow, very pricey and not what I was expectingNeeded an oil change and was recommended over $in workAgreed to some of it, but it actually made my car run worse than beforeWhen I called back to discuss it with the owner, his "secretary" refused to transfer my call to him and was quite rudeI would encourage any automobile owner to avoid this hole-in-the-wall at all costs

Good Afternoon, After reviewing the Revdex.com Case # ***, our Fixed Operations Director's response is as follows: Dear Ms*** and The Revdex.com, Subaru of America has strict guidelines and specifications regarding oil consumption For the referenced vehicle
owned by *** *** it is determined by Subaru of America to be up to and including ounces of oil within 1,miles According to our tests performed on the invoices I have attached, the oil level on the vehicle was at the full mark After contacting our District representative from Subaru and reviewing our findings, no vehicle replacement or refund is authorized. There has been an updated technical service bulletin released by Subaru of America involving a software update and installation of a re-designed oil level switch.I will reach out to Ms*** and attempt to have that bulletin performed on her vehicle.Matt McRaeFixed Operations DirectorFlagstaff Subaru Please contact me if there are any other questions. Sincerely, Tresa L***Flagstaff Nissan Subaru

Hello Matt and Subaru, I reviewed the Repair Orders that were provided via attachment None of them show documentation of how much oil I presented with at the time of arrival to the dealership when the check oil light came on and none of them document how much oil was put in the car at the time of service How can you assume that the vehicle was not oz low at the time of any one of the consumption checks? Not to mention, these are only of the Repair Orders and I have been to Flagstaff Subaru with oil consumption tests a total of over times I feel that this is insufficient documentation for you to base your decision upon I have looked at the oil on the dipstick and it has been around or just below the low "dot" when the light illuminates, which leads me to believe it has absolutely nothing to do with a sensor I was informed by your technician that there was "no oil on the dipstick" once when I presented there once That is documented. I am now in the midst of my 5th oil consumption diagnostic test and for the first time I have been provided with documentation which I feel will be helpful in determining the usage of the oil But why has Subaru failed to do this all along? I think a lot of my time and trouble could have been alleviated if this dealership was simply doing it's job in providing me the service that I deserve I look forward to straightening this out soon Thank you, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

My name is *** *** and I am the General Manager of Kings Cove Automotive, LLC dba Performance Lexus
("Lexus")I would like to
acknowledge receipt of the Revdex.com Complaint ID***
regarding *** *** and her recent service visit with Lexus
("Complaint")After
investigating this matter, kindly accept the
following information in response to her Complaint: On or about May 1, 2015, *** *** brought her Lexus ES
350, *** *** ("Vehicle") to Lexus because of her
concern of a loud clicking noise that she was hearing from the dash areaAfter
investigation, it was determined that the SOP Blower Motor needed to be
replaced because a CD sleeve had somehow been torn apart and was blocking the
electric motor and caused the motor to burn upThe technician noticed that the
cabin air filter cover was missing, which explained how the CD sleeve was able
to block the motorThe Service Writer contacted *** *** to relay the
findings of the technician and to get authorization to proceedShe granted
permission and the Vehicle was scheduled to be repaired on May 9, because
the part needed to be ordered. On May 9, 2015, the technician replaced the
SOP Blower Motor and the cabin air filter cover that was missing, and ran the
blower system through all rheostat settings with no issues and the blower was
working as designed*** *** arrived to pick up the VehicleHe paid for
the services and when he started it and drove a short distance, the sound
returnedHe brought the Vehicle back to Lexus and it was determined that Lexus
would kept the Vehicle overnight so it could investigate further, at no charge
to the customerThe technician found that a CD had fallen into the blower,
apparently having become dislodged from the air duct and was sucked into the
blower fanThe technician removed the CD, reassembled the blower system and
ran it through all the rheostat settingsThis was the first time that the
technician has ever seen a CD get into the air box.Lexus apologizes that *** *** feels that
Lexus misdiagnosed the problem with her VehicleLexus feels it was
instrumental in identifying problems that were contributing to the clicking
noise that *** *** originally brought her Vehicle in forFirst, the SOP
Blower Motor was not working because of the CD sleeve blocking the motor, and
secondly because of the dislodged CD being sucked into the air box*** *** approved the price of the new blower motor and she did authorize Lexus
to proceed with the repairThe disassembly and reassembly to remove the actual
CD from the blower was completed at no charge to herLexus believes that the
missing cabin air filter cover, which she was never charged for, was the reason
the CD sleeve was able to block the motor causing it to burn up. Without admitting liability of any kind and solely to resolve this good faith dispute, Lexus would like to offer *** *** a complimentary oil change for the inconvenience she has experiend with this issueLuxus values *** *** loyalty and sincerely hopes that we can be of assistance with this matter

[redacted]' statement is true and she is owed a $195.00 Nucleus hive.  We have a no refund policy on livestock (Honeybees).  We will make an exception for [redacted] and send her a full refund of $195.00 when we receive our insurance reimbursement for honeybee losses.  The anticipated...

date of the insurance loss settlement is the middle of April, 2017.  Below is the email I just sent to [redacted] explaining what we are able to do:   Hi [redacted], I do not know the extent of your communications with our company or what the final agreement was with you except sending you a refund.  I am sending you the response we have been sending out to any customer who did not receive bees this past year (2016).  Since you only want a refund I will send you only the portion that pertains to refunds.  Even though we have a no refund policy we are going to send refunds to those who prefer a refund over bees in 2017.  Below our answer is a Revdex.com complaint I received via email which I will be answering as soon as I send you this email.  Refunds will not be sent out until we receive the check for honeybee losses from our insurance company which will not be until the middle of April 2017.   This is the letter that I have been sending out to any customer who did receive bees and/or equipment this past year. We have been keeping bees for over 50 years. Since 2012 we have been delivered between 500-600 packages, nucs and hives each year along with beekeeping equipment across 4 states. Last year we delivered 90% of all of our orders. Sometimes because of scheduling and customer locations a few customers get missed, but we have made good on all orders either with refunds or bees the following year. This last year we lost 107 hives in Goodyear to high heat at the end of June. This translates into 250 to 300 nukes and single hives . The temperature was extremely hot for one week in June and one day it reached 124 degrees during that high heat spell and some of the bees absconded while other died of the heat. We also had the honey in the hives melt and run out the entrances. We are having to recover. We have two beekeeping friends in NM that are letting us breed from their hives to replace our losses. We are running a two queen system in their hives while feeding to push the hives to produce bees for splits. We have taken the hives back to Goodyear to overwinter so we can make distributions to those who did not receive their bees along with distribution to our regular customers. We have filed a bee loss report with the FSA under the ELAP bee loss program in place by the USDA. Funds will not be paid out until around April 15, 2017. We are offering several choices to those who did not receive their bees in 2016: 1. Not available to you 2. Receive a full refund. The refunds will take a while and may not be fully paid until we receive funding from the FSA ELAP Loss funds. We are sorry for the unexpected turn of events this past year. As you know the first event was the City of Mesa ejecting all the beekeepers from their orange groves at the end of April. There was a major fire in one of the orange groves where we had several hundred hives. The firefighters would not let us back into the orchard for over a week as the fire continued to burn. We lost two pallets of bees in the fire and a number of other hives were affected by the high heat from the fire. The managers of the orange groves had been piling their pulled out dead trees in large piles for several years and were preparing to chip them up when it appears two teenagers playing in the canals lit one of the piles on fire. During this period the Mayor of Mesa had their real estate department send us a letter along with all the beekeepers who were keeping bees in the 6,000 plus acres of citrus groves to remove all of our bees and equipment from their property within 3 days. We spent three weeks scrambling to relocate the bees to new locations. This scrambled our breeding program and caused much confusion amongst our hives. And the second and worst of the events was the loss of bees to the high temps in Goodyear. Feel free to give us a call at ###-###-####. Sincerely, Ed C[redacted] A-Bee Honey [redacted] ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Because A-Bee has agreed to a full refund by the end of April 2017 and because, in the past, I have had trouble getting in touch with them (until I filed this complaint), I will expect A-Bee to contact me once my refund is ready.I would like it to go on record that the business has agreed to resolve this issue before the one year deadline - even though they have agreed to a refund in April, which is more than a year from the original transaction.
Regards,
[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My wife and I both adamantly feel that this issue has NOT
been resolved.
As I mentioned earlier in my complaint, I personally
contacted the establishment to verify which light had been changed during the
state inspection. After being placed on hold for close to thirty minutes and
then calling back, I was told I would need to provide the VIN number of my
wife’s vehicle. After doing so, I was informed by the owner that the paperwork
could not be found on the inspection showing the change. At this point, the
owner gladly said to bring the vehicle back in under warranty. The owner’s verbal
guarantee was in lieu of paperwork which was never produced.
When I did so the following Saturday, amazingly the
information on which light was replaced could now be immediately recalled by a
shop technician. No one at the shop provide any paperwork at any time
throughout this process to validate the mechanic’s sudden memory of the
original replacement. We were charged in full for the additional headlight. Had
I known this earlier, my wife and I would have taken her vehicle to another
shop for review and replacement. She essentially drove with one headlight for
an extended amount of time based on  a verbal “guarantee” for a warranty
replacement. This was highly unsafe and unnecessary. Again, this seems to be a
“bait and switch” technique and is suspect, at best.
Additionally, we have contacted two different shops and both
have said the ‘thunking’ sound is NOT “normal”. They have both urged us to
bring in the vehicle for review and, more than likely, more repairs. Both have
indicated that when the light is not properly reinstalled, it will make
a “thunking” or dragging noise. One of these opinions came directly from a
 Chrysler dealership service department.
We are not at all satisfied with these two continuing
issues, along with the fact that somehow both lights mysteriously went out en
route to the shop and within a few days of each other. We do not
wish to have this establishment to complete any more repairs, as we feel the
shop displays incompetency to have caused the current issues and could
potentially cause more challenges. All we are asking for is the monetary
restitution for the “guaranteed” second headlight costs and future repair costs
that will need to be done in order to get the lights back to a normal state and
proper working order.
It is also interesting to note the owner was NOT present
when the mechanic was discussing the “thunking noise” or second headlight
replacement. The owner has NO firsthand knowledge of the exchange which
transpired that day, as he was not even on the premises at the time.
Given the traditional adage that the customer is first and
foremost, we feel as though the business would agree and compensate us for the
above challenges in order for the matter to be closed. If that is not
accomplished, we plan to seek legal action in small claims court and will post
honest, unedited reviews on the shop’s practices involving all social media and
other feedback areas. Given that the shop currently has an ‘F’ rating with the
Revdex.com, this experience will continue to add to its building reputation.
Regards,
[redacted]

VIA - Email Only.March 8, 2017[redacted] Marketplace Resource Director Cincinnati Revdex.com 1 E. 4th Street, Suite 600 Cincinnati, Ohio 45202RE: [redacted] - Complaint ID#[redacted]Dear [redacted],My name is Dan K. and I am the General Manager of Kings Cove Automotive, LLC dba...

Performance Lexus ("Lexus"). I would like to acknowledge receipt of the Revdex.com Complaint ID#[redacted] regarding [redacted] and his recent purchase with Lexus ("Complaint"). After investigating this matter, kindly accept the following information in response to his Complaint:On or about February 22, 2017, [redacted] purchased a certified pre-owned 2011 Lexus [redacted], VIN# [redacted] ("Vehicle") from Lexus. The Vehicle was missing the floor mats and the owner's manual, both of which have been mailed directly to [redacted]'s residence. Regarding the outdated navigation system, Lexus offered to update it at a price that has since been renegotiated to a lower price, of which [redacted] is satisfied. Therefore, because the items in the Complaint have been addressed and resolved, Lexus Considers this matter closed.Thank you in advance for your Cooperation and assistance with this matter.Very truly yours,PERFORMANCE LEXUSDan K.General ManagerCC: Kevin A., General Counsel

In Mr. [redacted]'s situation, Are both of his headlights working? We repaired the one and of course
as my first response, these bulbs run off of certain hours, Of course, it is common for them
both to go out within the same time frame. Point being, I did honest work on this vehicle and
would continue to do so in the future even after this statement. I stated as before, l carry 12
months 12K mile warranty nationwide. The customer never brought the vehicle here after I
stated that if they weren't working, it would be under warranty and I am assuming that's
because the bulbs ARE working. The sound is normal, I printed the forums and of course if he
calls a Chrysler dealer they will first and foremost allow that any shop other than their very own
dealership is not worthy of doing business. That is of course the nature of the business, I will
not dishonor another garage but I will allow that large dealerships have been trained to do no
other than pressure sales and trained to gain customers trust even it devalues another business
owner. The forums were faxed, the warranty applies, the thumping noise (that I have never
heard, I heard a slight clicking noise when turning the lights on which is a big topic for Chrysler
vehicles), the lights work. I will not refund money as no techs work for free and I am sure that
Mr. [redacted] would not go to work and expect to work for free either, I stand behind my techs and
I stand behind my shop. I also stand behind my warranty..nationwide. I also have a video of a
brand new Chrysler that came into my shop approximately 3 weeks ago for a VA inspection and
the headlights on that vehicle made a clicking noise as well. I took the video to use for future
reference to show that Mr. [redacted] is not the only vehicle with the clicking headlights. I did not
destroy or install anything improperly. There is no bait and switch in small business as he
claimed.
This business is not like going to eat and complaining about your food and getting the food for
free. The restaurant will usually offer the dish at no charge or recook your order. l always felt
like if you took the free way out, you were wrong; therefore, I would never complain or try to
harm anybody's business or feelings. l would simply pray about it and move on. At this point
all I can do is offer to check everything at no charge, if the lights are working I have done my
job. If the clicking noise is the problem, I can provide him adequate information to the
customer to give to the company he purchased it and see if they would be willing to correct
that. That is if there is even a solution to that other than a recall. As to the"customer is first
and foremost", I agree. I do not agree that I need to refund his money since I have bent over
backwards trying to get the customer to come in and let me see the lights working and fix them
or do whatever I need to do. I cannot change the clicking noise at it is part of the process of
that particular vehicle working lights. l feel like all this customer is concerned with at this time
is money, A refund will not be given. If there ls a problem with the work I have performed, it is
under warranty and that is regardless of what the customer has said or done to me personally
or my business. I will stand behind my work and warranty.
If the customer chooses to take legal action, I will certainly contest that as well and have all
paperwork and techs as well. If customer decides to irresponsibly slander by business on social
networks as he threatened to do so in the response, I will take legal action as well. I will not
tolerate any persons threatening me. Again, 60,319 customers and only 5 complaints is not a
factor for this person to use as ammunition, I know of many small businesses in this field that
have an F rating due to dishonest people and I also know for a fact that they are hardworking
people with good techs and they too would do anything to just help people the honest way.
Mr. [redacted] knows my number,Mr. [redacted] knows where my shop is, Mr. [redacted] has an invoice
showing the warranty at the bottom of it and if he has misplaced it, I will gladly reprint it for
him.
Thank you,
Don Emmert
###-###-####

[redacted] CONTINUE TO STEAL FROM CUSTOMERS AND EMPLOYEES AND NEED TO BE SHUT DOWN AND JAILED JUST SAYING I WOULD NEVER TAKE MY CAR TO THEM AGAIN

I called Autocare tires and service for tires on my jeep. after getting a quote they made an appointment for the next day as they would have to order the tires. I informed them that I needed them done that day. I was told that they could have them that day so they gave me a 3:00 appointment. and ask for a credit card. when I questioned them on the reason they needed a credit card as I would pay them when service was rendered. I was told it was for a restocking fee incase I did not make my appointment. After making my appointment on time and turning over my keys I received a receipt for my tires that was time dated for 11:10 am the time I made my appointment and also they informed me that my tires were not there yet . now the way I figure time they had nearly 4 hours to get my tires from some place in Pineyflats. needless to say it was past there closing time before I received my jeep. and I talked to [redacted] about leaving one of the better tires on the rim for my spare tire and to use my spare tire rim for my new tire. well he did that for me. but when I checked my spare tire it was flat. so I had to have them to air it up before I could leave. which put me even later to just get out of there. as I was leaving the women at the front told me that they would be moving the business. and my reply was I did not care that I would not be back . even if I get free tire rotation. I will gladly pay another tire store to rotate my tires just so I won't have to deal with autocare tires and service ever again.

RE:     [redacted] Complaint ID# [redacted] Dear [redacted], My name is Dan K. and I am the General Manager of Kings Cove Automotive, LLC dba Performance Lexus ("Performance Lexus"). I would like to acknowledge receipt of Revdex.com Complaint ID#[redacted] regarding...

[redacted] and her purchase from Performance Lexus ("Complaint"). Please accept the following information in response to this Complaint, which I have investigated. On or about April 20, 2016[redacted] came to Performance Lexus and purchased a [redacted], VIN# [redacted] ("Vehicle"). It is my understanding that [redacted] starting having trouble with her Vehicle shortly after her purchase. The trouble she experienced would have been covered under a service warranty, which she refused at the time of purchase. She has asked Performance Lexus to allow her to trade the Vehicle in on another vehicle or purchase her Vehicle back. I spoke with [redacted] on Monday, June 13, 2016 and, as a goodwill gesture offered her a 3 year service warranty at no charge to her. She has accepted this offer and appears to be happy with the resolution. Therefore, Performance Lexus considers this matter closed. Thank you in advance for your anticipated cooperation and assistance with this matter.Very truly yours, PERFORMANCE L USDan K.General Manager

March 29th , 2014 Failed lnspection (right side headlight)
April 12th, 2014 Customer came in with left headlight out
These are projector headlights, they are more expensive than conventional headlights. These headlights
are also more likely to go out at about the same time as they last "X" amount...

of hours per headlight.
I have spoken with the customer multiple times as he questioned why the other light would be out so
soon. I tried explaining to the customer about the nature of these headlights. He was persistent in
letting me know that he more or less,did not þelieve me. As for the"Çlicking"sound he hears when
turning the lights on and off, I gave him information from the Chrysler Forum that tells about the slight
clicking noise these lights will make. It ls not Just his vehicle, It did not get worse with us replacing and
FIXING, both of h¡s headlights, It has always been there as well as other vehicles Çhrysler makes.
Now having addressed this issue,  l will also not that I can give him a VA Inspection State Troop number if
he has complaints to us having to fix the headlight in order for it to pass for VA Inspection. They will
verify I did comply with the laws.  Customer also verbally approved to have light repaired and VA.
Inspection done.  Unfortunately, it is not under my control that the other headlight went out days or so
later. That ls the perfectly normal and happens quite often. I will advise that should any of these
headlights quit working within the 12 months, 12 mile warranty I will repair them at no charge if it ls the
lights. Now should customer develop something not related to the bulbs, such as a ground wire, that
would not be included under the warranty. Only the part and labor is covered for that time length. I will
be glad to go over the specs with them again if they would like to come by the shop at anytime;
however, no refund is necessary as my staff did exactly what they were asked to do and no parts are
defective. This was just merely a timing issue with them both going out. I would be glad to check to
"thunking" sound at no charge but assure you that the lights make a normal clicking noise when turning
on and off.
Sincerely,
Don Emment
###-###-####

My name is [redacted] and I am the General Manager of Kings Cove Automotive, LLC dba Performance Lexus ("Performance Lexus"). I want to thank you again for allowing us additional time to properly investigate the matter of [redacted] and his Revdex.com Complaint #[redacted] regarding a paint issue on his...

2012 Honda Accord. [redacted] purchased his 2012 Blue Honda Accord, VIN#[redacted] ("Vehicle") on or about January 12, 2013. The Vehicle had very low mileage, was in good condition and carried the remaining manufacturer's warranty. [redacted] was extremely happy with his purchase. However, [redacted] recently contacted Performance Lexus with an issue regarding the paint on the roof of his Vehicle. After thorough investigation of this matter, and without admitting any wrongdoing, Performance Lexus will offer to repaint the roof of the Vehicle at Performance Collision Center located at 3396 Port Union Road, Fairfield, OH 45014. Performance Lexus will pay for the damage not to exceed Two Thousand and Fifty Two Dollars ($2,052.00). [redacted] should call [redacted], Manager of Performance Collision Center, to make arrangements to bring the Vehicle in for this repair. I sincerely apologize for any inconvenience [redacted] has experienced regarding this matter and trust it will fully resolve his Complaint. Please do not hesitate to contact me with any questions or concerns and thank you for your assistance with this matter.[redacted], General Manager