Allstate Insurance Company

March 29th , 2014 Failed lnspection (right side headlight)
April 12th, 2014 Customer came in with left headlight out
These are projector headlights, they are more expensive than conventional headlights. These headlights
are also more likely to go out at about the same time as they last "X" amount...

of hours per headlight.
I have spoken with the customer multiple times as he questioned why the other light would be out so
soon. I tried explaining to the customer about the nature of these headlights. He was persistent in
letting me know that he more or less,did not þelieve me. As for the"Çlicking"sound he hears when
turning the lights on and off, I gave him information from the Chrysler Forum that tells about the slight
clicking noise these lights will make. It ls not Just his vehicle, It did not get worse with us replacing and
FIXING, both of h¡s headlights, It has always been there as well as other vehicles Çhrysler makes.
Now having addressed this issue,  l will also not that I can give him a VA Inspection State Troop number if
he has complaints to us having to fix the headlight in order for it to pass for VA Inspection. They will
verify I did comply with the laws.  Customer also verbally approved to have light repaired and VA.
Inspection done.  Unfortunately, it is not under my control that the other headlight went out days or so
later. That ls the perfectly normal and happens quite often. I will advise that should any of these
headlights quit working within the 12 months, 12 mile warranty I will repair them at no charge if it ls the
lights. Now should customer develop something not related to the bulbs, such as a ground wire, that
would not be included under the warranty. Only the part and labor is covered for that time length. I will
be glad to go over the specs with them again if they would like to come by the shop at anytime;
however, no refund is necessary as my staff did exactly what they were asked to do and no parts are
defective. This was just merely a timing issue with them both going out. I would be glad to check to
"thunking" sound at no charge but assure you that the lights make a normal clicking noise when turning
on and off.
Sincerely,
Don Emment
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I am the agent for this customer and this is a claims issue with Allstate's corporate claims office, not a service issue from this office. [redacted] has an auto policy with Allstate, but does not have collision on his vehicle. This accident involved three vehicles and although [redacted] was not at...

fault the other two are still working out the percentage of liability that they are each responsible for. Whenever there is a claim where the customer has no collision coverage it is always a more complicated, and therefore slower process. [redacted]'s vehicle was totaled and Allstate offered him the full book value which he refused. As far as the PIP payments go, I believe that the letter he received about his PIP payments stated that they would be paid based on the Fee Schedule and he had a $200 deductible as well. We try our best to give our customers outstanding customer service at this office, but there are some issues that are honestly ou t of our control.

I would not recommend this shop to anyone looking for quality work at reasonable prices. At AutoCare Tires & Service, the almighty dollar comes first and the customers dead last. Management is more concerned over making a quick buck than building lasting customer relationships. An appointment made well in advance could easily take until past closing time and the goal is sell whatever you can, even if the customer really doesn't need it...or even if it winds up making your vehicle worse (which has happened). How they've stayed in business all these years is beyond me. Horrible place.

Very slow, very pricey and not what I was expecting. Needed an oil change and was recommended over $300 in work. Agreed to some of it, but it actually made my car run worse than before. When I called back to discuss it with the owner, his "secretary" refused to transfer my call to him and was quite rude. I would encourage any automobile owner to avoid this hole-in-the-wall at all costs.

If I could give 0 stars I would. Do not go to this place. They will leave you waiting all day and rip you off in a heart beat. We took our car there to get an inspection sticker. They told us there was a fog light out. We asked how much one would be and he said oh just a couple dollars or so. We went ahead and told them we wanted it. After an hour and a half of waiting they told us to come pay. $54 was what they said the total was. A sticker is only $16. We asked how much the bulb was they said $13.99. The rest was labor of putting in a bulb I could have popped on in 10 minutes. I do not like that they lied to us about how much it would be. They are not honest and they are so slow. The man just took his time like other peoples time does not matter to him. I will never go back I will never tell anyone to go there. STAY AWAY. After this happened I was telling some people I know and they have had the same issue! I do not know how they stay in business. The owner Don has a horrible reputation.

Review: I have both e-mailed and called Allstate to cancel my Renter's Insurance policy (both the Agent as well as Allstate's customer service department). I no longer want Renter's Insurance since I no longer live at the Apartment the policy was originally intended for. However Allstate automatically renewed the policy without notifying me and is now demanding payment. I went in to the Agent's office to show proof of home ownership and homeowner's insurance (gave them a copy of my declaration page) - they told me at the time it would be enough to cancel the policy. However they are still sending payment notices. The Agilent refuses to respond to e-mail, won't return voicemail, and won't answer the phone during normal business hours. Allstate's national customer service center refuses to cancel the policy and says I must work directly with the Agent to do so (even after I explained to them the efforts I've made to do so far).

Product_Or_Service: Renter's Insurance

Order_Number: N/A

Account_Number: XXX XXX XXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like Allstate to cancel the renewed policy per my original instructions (let the original policy expire with no renewal). I would also like them to cancel any fees/charges associated with the renewal.

Business

Response:

Consumer's Final Response

In repsonse to inquiries from the Revdex.com as well as the CA Insurance Commission, Allstate finally reversed the charges. Thanks for your help.

- [redacted]