Allstate Moving

How this company is still in business, I have no idea. The worst moving company I have ever experienced. Very unprofessional. Showed up in a truck with no logo and covered in graffiti. The quote they give in the binding contract is no where near what you will actually pay as they tack on random charges that were never explained once they pickup. They are very unresponsive and Ed the manger is the rudest person I've ever talked to.. how he got "promoted" to manager, I will never understand. Many of by belongings, that they packed, arrived damaged. I tried to have the issue resolved many times, but they will just keep giving you the run around, and then eventually stop responding to you. The claims company they use, "Moving Claims" is a scam and just as shady as Allstate. A month later and I am still trying to get them to resolve the issue and reimburse me for the damage they caused to many of my items, some of them very expensive. I have better things to do with my time rather than write a fake or untrue review, so please believe this one along with all the other terrible reviews they get. They will try to make up excuses and lies in responsive to this review. They have time to try and justify, but will ghost you when it comes time for them to take responsibility. I think they are a Broker as well, but they claim not to be. When I went to fill out the money order to pay them, the driver told me to leave it blank because it was to be made out to a different company... not Allstate. Please steer clear of this moving company if you are looking for one.

Just moved from 2 apartments to a house. I am so happy to say that my choice was 100% percent right! Brad in the office handled the date, etc. and was the most personable and patient getting everything set up as well as all of my questions.
The guys that have arrived wasted no time getting to work and took multiple boxes at a time, which was quite impressive, actually.
WE were out in no time.
Great guys, every single one!

THE MOST UNPROFESSIONAL, CONDESCENDING CONVERSATION OF MY LIFE.
Ed (the "manager") is the most unpleasant person to speak with when dealing with the stress of a move. To note, we have spoken with numerous other employees at this company that were much better to deal with, but Ed completely threw me off from the start with his extremely poor communication skills. He will tell you he is being "candid" but in reality has no idea that he is actually being condescending, rude and unprofessional.
Ed proceeded to tell me (a customer) that I don't know anything about moving and to "st or get off the pot" - this is so far from professional by the way, Ed. I am shocked that Ed thinks that the way he just spoke to me is how you sell to people. I do customer service and sales for a living and you sir, have a lot of training to do in both. I suggest that Ed take notes from Brad who was extremely patient and helpful to both my girlfriend and I. Ed should be in the background never speaking to a customer.... EVER.
Simple hint - just look at his response to a negative review on here and you will see not only the type of "Manager" that Ed is, but you will see what to expect from this company. Telling someone to have gratitude that you helped them move during a pandemic doesn't make you good at what you do. When people complain, you have a great opportunity as a business to turn that negative review around and all he does is put fuel on the fire (i.e. customer service). I would bet that his team is constantly upset with how much business they lose due to Ed.
Bottom line: Don't waste your time - a moving company should be relieving stress during moving, not adding to it (and that is all Ed accomplished today).
Lastly, Brad, you can thank Mr. Big Bad Hot Headed Ed for losing $2,000 worth of business. It is now very clear that Ed is really compensating for some size elsewhere by working in the industry of big moving trucks.

I lived in my previous house for 10 years, so there was a lot of stuff, I packed up what I could, but on the day of the move, there were still books on shelves and dishes in cabinets. Ian and his team showed up on time and got right to work. Oh, they gave me a cal 1 hour before arrival, which was really great.
They were extremely careful with my things and easy to communicate with.
Scheduling was a breeze as well.
Don't plan to move any time soon, but I'm definitely calling these guys.

BEWARE! On 25 February 2020 at approximately noon PST, I was in a panic. The moving company I had scheduled to relocate my items from Warrenton, Oregon to Plantation Florida cancelled on me. The problem was, I was flying home (Chicago) to my parents, I had just had hand surgery and my items needed to be moved out of my apartment by the end of the month and I needed to get to Portland Airport for my flight a two hour drive from where I was. I began to look up companies with no luck, companies I could trust anyway. I went to the CGX (Coast Guard Exchange) and a lady helped me locate several companies. My mom and I started making phones calls and I kept striking out. Finally, a rep from Allstate Moving (recommended on Homeadvisor) returned my call and we started to discuss options. He "acted" as if he was empathetic and said he would do whatever he could to HELP. A real car salesman. What he meant was, help put money in his pocket. He made it seemed like he was legit and straight forward. Boy was I wrong! I left to Chicago, and after I gave them my down payment on credit card (only allowed for initial payment) AND a post office money order cash transaction, this is when the games began. I arrived to Chicago and on 27 February 2020 received a text from Sarah and I am being sarcastic, "oh hahaha you are moving to a place where we cannot drive a 18 foot semi- truck by the way you owe us more money." This is how the text felt. When I asked her why we were not told, she responded, "READ YOUR CONTRACT."
Okay, what kind of company plays games with numbers after expressing to them what a hard time you have been having and NOT explain every detail to you as such: There is a $750 RESERVATION HOLD ( in which we were NEVER told) OH! I forgot READ THE CONTRACT. Also, Brad NEVER explained nor asked, "where are you moving from and where are you moving to how many stairs, we will be moving your items in a semi-truck, etc.?" That would have explained the $450 SHUTTLE FEE when the truck got to Florida. Another unknown fee. So the contract read, a flight is 7 stairs, when I questioned him, he responded, Oh the contract has to be reworded at this point because I was so angered I had my mom speak to him. He assured us NOT to worry that it was a family business and he was there to help. I must confess HE DID NOT help. This entire transaction was DECEPTIVE PRACTICES. Yes, I am at fault, but he used me. I told him I had just had hand surgery, the moving situation, the stress of driving to catch a flight, and the fact that a company cancelled on me the day of. You would hope a reputable company would have compassion and express all the monies I was going to be nickel-ed and dime for up front. I work hard for my money and paying an extra $1,200.00 hurts. I also recalled Brad telling me that were markings on the truck that would tell us and show EXACTLY the cubic footage that was taken on the truck, that was not accurate as well. You see when you look at contract we were charged by cubic feet not weight. When Kevin (the first mover) in Warrenton, Oregon said that that was illegal I repeated Brad said you would show us, he said that was not accurate. So we are, I am out $4,328.75. I understand, I should have READ the contract however a great business takes into consideration the time you are going through in your life. They took advantage of me at a vulnerable time and NOT IS NOT FAIR, THAT IS NOT GOOD BUSINESS PRACTICE. That is deceitful. I feel I was deceived out of $1,200. $750 that came form a reservation hold where Sarah said it was for tax, fuel and tolls and a fixed cubic rate fee. (WHAT?) Shouldn't that charge come from the monies YOU ALREADY CHARGED me? $450 was because you claimed to have all my items in a truck, take it to a warehouse, transfer my goods to another truck have that truck drive to Florida then transfer the items to a smaller Uhaul. I am confused, I could have move the items with my parents for a third of the price. This company needs to be watched the prey on people and although you cannot hold then accountable at least you now know that a company in your State prey on good innocent people. Their responses continued to be, you should have read contract and, OH you signed contract, At that point what was my choice, they had me! They must have problems when you start to put two and two together. Their finally payment MUST BE CASH or Post Office Money order. I think they are afraid of credit card companies transactions being halted, DUE TO DECEPTIVE PRACTICES.
To boot, items were damaged, and items were shipped that were not mine. I dare not asked; for the response will be you did not have us pack it. So I guess I should assume a group of angry carefree people moved my items. Disappointing. With the Coivd outbreak and my time off I have not even been able to check if other items were damaged, I am not sure when I will even be able to check not until the next few months remember I am stationed in Seattle my items are in my new home in Florida. And I am positive Allstate Moving will care less. They just care about money not people.

Terrible, terrible experience! Beware, beware, beware! While I believe that this place contracts out when contacted for a move, the movers who showed up at our house were 1) Not on time; 2) Did not have the VERY important timeline for our move; 4) Did not have the correct information for the size of our home; 5) Were VERY rude, disinterested, disrespectful, and completely apathetic to us, our property, and our concerns; 6) After the mysterious "spill" of my packed full (99% costume jewelry) jewelry box, 1) DID NOT TELL ME THAT THEY HAD SPILLED IT, 2) PROCEEDED TO MASH IT ALL TOGETHER AND DUMP IT IN A BAG AND JAM IT IN A BOX; 3) NOT IN THE JUMBLE, and so very, very mysteriously, the very small items that were of value (9 pearls taken from oysters and attached to cards with their value, all less than $100 and collected over the years; two Pandora bracelets; and 2 gemstone rings), ARE NOWWHERE TO BE FOUND! This place will never be Revdex.com accredited. I will be sending them a list of all our grievances and very truly believe they will do not one thing. They take no responsibility for the end result of the move. Hire them at your own peril! I would give them no stars at all.

The All State crew packed me out from Whidbey Island and stored my furniture for 3 months, until I found a new house in Missouri. I had no idea, where I was going to live and needed to be on the ground to figure it out. This was my 39th move and final destination.
The packing crew did a superb job, were courteous and easy to work with - no issues. When I called them back to inform them it was taking much longer than I thought it would, the owner was great! “Just let him know when and where to send it and they’ll get it on the road.”
The crew unloading were also great!
This was a difficult move and I’m sure there are people like myself who need to pack out and store their belongings, then find a place once they arrive. In my case, I had waited for a brand new home getting built. My new home was a lot cheaper than renting. I would definitely recommend using All State for your carrier! They’re the real deal!

Allstate Moving did a Great job for me during my move from Seattle to Los Angeles. It was a pleasure to work with these guys! They took great care of my furniture and did all the job in the estimated time frame. Thank you Allstate Moving

To begin with, we've filed a formal complaint with the U.S. Department of Transportation. In our complaint, we make the following allegations against Allstate Moving and their agents: We believe Allstate Moving to have engaged in the following .... (1) Issuing a falsified “Revised Interstate Written Estimate”, (2) Participating in “Bait and Switch” estimating, (3) Charging for services not provided, 4) Holding Client goods “Hostage”, (5) Negligence in the packing and safe transport of client household items, (6) Deceptive advertising practices, and (7) Failing to provide scale documentation when requested.

In short, Allstate Moving agreed to move 1,565 c.f. of household goods from Oregon to Tennessee. This is the same amount estimated by four competing movers, two of which performed on-site estimates (Mayflower and Allied). However, after loading our goods, we were informed our goods had "grown" to 2,525 cubic feet. Upon discussing the discrepancy with Allstate's agent, we were informed, "the trucks don't lie." In this we agree, the trucks don't lie. And after carefully measuring our load in the truck arriving in Tennessee, it was determined the volume delivered was nearly identical to estimated volume. So if Allstate estimated 1,565, delivered 1,565, how is it Allstate continues to dismiss our repeated requests for refund. We contend this was the intention from the beginning.

We also struggle to understand how Allstate Moving claims a Revdex.com Affiliate A+ rating on their website. It is currently D- primarily for failing to resolve customer complaints (source: Revdex.com customer service, 09.27.2019). And how do they post awards and certifications dating back to 2017 when the both Revdex.com and Washington list Allstate Moving start date in 2018? We suggest this deception is calculated and deliberate.

The bid was for less than $5000. This bid was calculated by AllState with their process the client by phone telling AllState the client’s furniture. I repeatedly asked how AllState calculated other furnishings, explaining I had quite a bit. AllState said furniture was enough to be able to give them a good figure to estimate the amount of space. The truck packers/movers were slated to show up at 12pm. They came at 7pm. The truck-packers walked around the home to get a visual of space required. The truck-packers finished after 11pm. The bill was for $10,000. I was in a very compromised position, it being after 11pm, the truck already being loaded with all my belongings, and, the AllState office, whom I tried to contact, being closed. When I called to address the over-charge, I was given a number of people to talk to. In speaking to the truck-packers, I asked why the packers did not say anything about the possible price difference in their initial walk through. The packers said it was the office who dealt with the business aspects. Later the AllState office would say it was the packers job to let the client know. I also asked the truck-packers how often the estimates were far higher than the bids and the packers said most often.
When I finally reached the office, I reiterated that I had asked multiple times about items other than furniture and how it was calculated. As professionals they should be able to give an accurate estimate of how many how much space a house should produce. I asked how estimation was normally done and AllState said they walk around the house with the client but I that was farther away. I asked why video calls were not used and they said they sometimes were but not in my case. They took less than a thousand amount off my bill but said they could not take more off “because they had workers and contractors to pay.” Thus, leaving me to pay over $4,000 more for their negligence in order to receive my belongings.

I moved from Portland OR to Washington DC. I called several moving companies to get a quote. I was very specific that I was leaving the country on May 25 so would need my furniture delivered before that date. Several companies told me they could not guarantee delivery so I did not use them. Ed from Allstate Moving told me he could get the stuff delivered before May 25 and we agreed the date would be May 21. When Kevin picked my stuff up on May 3, he told me he could not deliver my stuff by May 21. I called Ed and the first words out of his mouth were, "Are you an attorney?" When I responded no, he said, "good." Ed then acknowledged he may have misunderstood May 21 for the 21 day window moving companies have to deliver goods. He assured me he would work very hard to ensure I received delivery by May 20 or 21 and he and Kevin assured me my stuff would go out on the next truck. Ed told me he would call weekly with updates and said he would call on May 7. When I did not hear from him, I called him up. Sarah from the office then contacted me and assured me she would provide an update first thing on May 8. When I did not hear from Sarah by 1:00 p.m., I emailed the office for an update. Ed called me and told me not to call the office. He then assured me he would call every day with an update. Of course, I did not receive any updates so I called on May 14. Ed again assured me he would call every day with an update. He did not call of course so I sent a letter to the office on May 20 asking to not have to deal with Ed anymore as every word out of his mouth was a lie. Ed said he did not call me because things were going well and my furniture would arrive on May 21, 22 or 23. When I called Kevin for an update he told me to reserve the elevator for a May 24 delivery. I asked Kevin for the owner's contact information. Kevin assured me Ivan would respond to an email. I wrote an email on May 20 and have yet to hear back from Ivan. My furniture was not delivered until June 1. The company did nothing but lie.