Allstates Worldwide Movers, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The explanation given is remarkable because it acknowledges a misleading practiceReliant apparently signs up customers, including me, under the "Clear Flex plan." That plan is a variable-rate plan that varies with market forcesReliant then continues to advertise a plan under the same name--Clear Flex plan--which shows the same rateThis creates the impression that the variable rate did not, in fact, vary(While variable-rate plan can, and often do, vary, there is nothing that requires the plans to vary.) That impression encourages the consumer to remain on the Clear Flex plan because the consumer believes that the rate has remained stable, only to find out at the end of the month that Reliant has chosen to vary the rate by, in my case, over 40%.
Reliant's reference to there being a "first month" in the plan is also misleadingThe Clear Flex plan is presented as a one-month plan, which creates in the consumer an impression that each month stands on its own, regardless of any prior serviceOnly after being billed in excess of the prevailing rate does Reliant disclose that it considers the Clear Flex plan to be in excess of one month--with an "introductory" rate for the first month and increasing rates for later months.
The misleading nature of the Clear Flex plan goads customers--even careful customers such as myself--into remaining on the plan that, so far as can be seen, reflects a stable rateOnly after being subjected to sharp price increases does the customer realize that he has been fooled into remaining on a plan that has increased in price despite Reliant's own public information that strongly suggests the contrary
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me when I received credit for the

Reliant’s Response to Revdex.com Case #***
At Reliant, we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings:
Issue
*** *** is disputing the
collection process for the write off balance due for his electric service account at *** *** *** ***
History
On January 3, 2013, a final invoice for $was sent for the final billing period of December 5, through December 31, 2012, with a balance forward of $and current charges of $
On February 8, 2013, a final notice for $was sent to *** *** advising “that your final bill remains outstanding. To protect your credit record and to avoid possible legal action and/or collection agency intervention, immediate payment of the total amount is due. You will NOT receive any further notices.”
Full payment for the past due balance did not post to *** ***’s account; therefore, the account balance was referred to a collection agency on October 13,
Resolution
*** *** is disputing the collection process for the write off balance due for his *** ***’s account has been invoiced in accordance with her Terms of Service
On October 1, 2014, a Reliant representative contacted *** *** to confirm the arrangement request for the account. *** *** requested for the balance of $to be recalled from the collection agancy and billed from Reliant
On October 3, 2014, Reliant received confirmation that the account has been recalled from the collection agency with the request to delete any negative information reported. A final invoice would be mailed to the address provided by *** ***
*** ***
Customer Support
***

Reliant’s Response to Revdex.com Case # *** Rebuttal
Reliant regrets any inconvenience these proceedings may have caused, and we understand *** ***’s concerns regarding his price plan dispute. While we understand that *** *** monitored the price of his Clear Flex plan by reviewing the rates online at the powertochoose website, the prices available on that site are for new customers only.
Reliant's Clear Flex Plan is a variable month-to-month price plan in which the price can increase or decrease from month-to-month at Reliant’s discretion. As disclosed on *** ***’s Electricity Facts Label (EFL), except for changes allowed by law or regulatory action, the advertised price will be applied during the first billing cycle on the Clear Flex plan After enrollment in the Clear Flex plan, the current price for the product is available by logging into online account management at reliant.com/myaccount or by calling Reliant’s customer care at ***. Additionally, invoices sent to *** *** advise him that he can obtain the information about the price that will apply on his next invoice by contacting a Reliant customer care representative at *** or by chatting with a Reliant representative online at reliant.com
For any additional questions about this concern, please contact me at *** I am available Monday through Friday from 8:a.mto 5:p.m.
*** ***
Customer Support
***

Reliant’s Response to Revdex.com Case #***
Issue
*** *** states that Reliant is not posting her payments to her electric service account at *** *** *** in a timely manner
History
On July 11, 2014, an invoice for $was sent for the billing period of June 9,
through July 9, with a current average billing amount of $185.00.
On August 4, 2014, an average billing reminder notice was sent advising that a payment of $was due by August 14, in order to continue participating in the Average Billing Program
On August 14, 2014, an invoice for $391.25 was sent for the billing period of July 9, through August 9, with a balance forward of $185.00, late payment penalties totaling $and current average billing amount of $
Full payment was not received by the average billing reminder notice due date; therefore, *** *** account was removed from Average Billing on August 18,
On August 19, 2014, a disconnection notice for $was sent due by August 29,
Payment was not received by the August 19, disconnection notice due date; therefore, on September 3, 2014, a disconnect request was sent to *** *** (***)
On September 4, 2014, *** *** contacted Reliant to advise that his service was disconnected and that a one-time payment of $had been processed through his financial institution on September 2, 2014. The Reliant representative advised that the payment for $had not posted to the account. *** *** requested a supervisor and his call was transferred The Reliant supervisor advised that the payment was possibly applied to an incorrect account and advised *** *** to contact his financial institution. Additionally, the Reliant supervisor processed a request to investigate *** *** account for the missing payment and provided him with the email and fax number to send confirmation of his payment
Later on September 4, 2014, a payment of posted to *** *** account. At that time, a reconnection request was sent to ***
Resolution
Reliant regrets any inconvenience these proceedings may have caused *** ***A review of *** *** account determined that payments processed through third party businesses, such as *** *** financial institution bill pay service, advise to allow up to two business days for payment processing. Reliant’s Remittance Processing Department confirmed that *** *** payment of $was received and posted on September 4, 2014. The confirmation date that *** *** received from her bank is the date the bank transmitted the payment to ReliantThis confirmation does not apply to Reliant’s processing timeframe which is 24-hours
*** *** can contact Reliant via web chat through Reliant.com or by phone at *** to process payments which will post to her Reliant account immediately
As a courtesy, late payment penalties totaling $and a disconnection recovery charge of $were credited to *** *** account
For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m.
*** ***
Customer Support
***

Reliant’s Response to Revdex.com Case #[redacted]
At Reliant, we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed.  Please see below for a summary of our findings:
 
Issue
[redacted] disputes not...

receiving her security deposit refund for her electric service account at [redacted].
 
History
On [redacted], [redacted] contacted Reliant to inquire about the timeframe to receive a refund of her security deposit and she was informed that the security deposit will be refunded [redacted]
Later on [redacted], [redacted] contacted Reliant to inquire about the timeframe to receive a refund of her security deposit and she was advised that the security deposit will be refunded on her next invoice.
 
Resolution
Reliant regrets any inconvenience these proceedings may have caused [redacted].  A review of [redacted]’s account determined that her request for a refund of her security deposit was not processed.
On [redacted] a request was processed to send a refund check to [redacted] at the following mailing address:
[redacted]
[redacted]
On [redacted], a Reliant representative contacted [redacted] to advise her that she will receive her refund within 7-10 business days.
As a courtesy, a credit of $[redacted] has been applied to [redacted]’s account for customer experience.
For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m. 
[redacted]
Customer Support
[redacted]

Reliant’s Response to Revdex.com Case # [redacted] 
Reliant regrets any inconvenience these proceedings may have caused, and we understand **. [redacted]’s concerns regarding the name of the price plan.
Reliant’s Clear Flex plan is a month-to-month plan with no cancellation fee.  Reliant offers a variety of price plans through multiple channels which may reflect different pricing points and are subject to change.  Price fluctuations are dependent on the type of month-to-month price plan enrolled under; however, specific pricing details for each price plan are available through their electricity facts label (EFL) and Terms of Service. With a contract expiration notice being sent, we do advise Reliant customers of available price plans to transition to as an alternative to the Reliant Clear Flex plan.
The Clear Flex price plan that **. [redacted] viewed on the Reliant website and the Clear Flex price plan that **. [redacted] was sent with his contract expiration notice [redacted] have specific pricing details for each price plan.
Please see both price plan Electricity Fact Label documents, as they have been attached to the response.
For any additional questions about this concern, please contact me at [redacted].  I am available Monday through Friday from 8:00 a.m. to 5:00 p.m. 
[redacted]
Customer Support
[redacted]

Reliant’s Response to Revdex.com Case # [redacted]
At Reliant, we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed.  Please see below for a summary of our findings:
Issue
[redacted] is disputing the...

increased energy charge for his electric service account at [redacted].
History
On [redacted], an online enrollment request was received from [redacted] requesting to switch the electric service at [redacted] effective the next meter read date.  [redacted] agreed to enroll the account in Reliant’s Clear Flex plan.  This plan offers a Usage Charge of $[redacted] per billing cycle if usage is less than 800 kWh, a Usage Charge of $0.00 per billing cycle if usage is 800 kWh or more, an Energy Charge of 5.2¢ per kWh and Oncor Electric Delivery Charges of $5.25 per month and 3.2230¢ per kWh.  [redacted] was provided with terms of service agreement, a copy of "Your Rights as a Customer" document and an electricity facts label (EFL) at the time of his enrollment.  The EFL also stated that this is the price that will be applied during the first billing cycle; this price may change in subsequent months at the sole discretion of Reliant.  Later on [redacted], a confirmation email was sent to [redacted] which included links to the terms of service agreement, "Your Rights as a Customer" document and EFL.  [redacted]’s enrollment completed on [redacted].
On [redacted], an invoice for $[redacted] was sent for the billing period [redacted] through
[redacted] with an Energy Charge of 5.2¢ per kWh.  This invoice includes messaging that advises "The average price you paid for electric service this month (per kWh) is 8.6¢.”
On [redacted], an invoice for $[redacted] was sent for the billing period [redacted] through
[redacted] with an Energy Charge of 5.2¢ per kWh.  This invoice includes messaging that advises "The average price you paid for electric service this month (per kWh) is 8.6¢.”
On [redacted], an invoice for [redacted] was sent for the billing period [redacted] through
[redacted] with an Energy Charge of 7.2¢ per kWh.  This invoice includes messaging that advises "The average price you paid for electric service this month (per kWh) is [redacted]¢.”  This invoice also reflects a bill message advising “We would like to make you aware that the Energy Charge you pay has changed this month, which is in accordance with your Terms of Service, and can be found on the Current Electricity Charges Detail on the invoice.”
On [redacted], Reliant received notification that the electric service at [redacted] was switching to another retail electric provider (REP) effective [redacted].
On [redacted], [redacted] contacted Reliant regarding the average price reflected on his [redacted] invoice.  [redacted] stated that the price being offered to new customers online should be consistent with the price reflected on his invoice.  The Reliant representative advised [redacted] that the Reliant Clear Flex plan is a variable price plan and the energy charge has increased since his enrollment on the Reliant Clear Flex plan.  [redacted] requested to speak with a supervisor and his call was transferred.  The Reliant supervisor informed [redacted] that the Clear Flex plan is a variable price plan, meaning that the pricing can change from month to month without notice. 
On [redacted], a final invoice for $[redacted] was sent for the final billing period of [redacted] through [redacted] with an Energy Charge of 9.2¢ per kWh.  This invoice includes a balance forward of $[redacted] and current charges of $[redacted].  This invoice includes messaging that advises "The average price you paid for electric service this month (per kWh) is [redacted]¢.”  This invoice also reflects a bill message advising “We would like to make you aware that the Energy Charge you pay has changed this month, which is in accordance with your Terms of Service, and can be found on the Current Electricity Charges Detail on the invoice.”
 
Resolution
[redacted]’s account has been invoiced in accordance with his Terms of Service. 
No adjustments are warranted at this time.
 
For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m. 
 
[redacted]
Customer Support
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The explanation provided by [redacted] remains deficient. Reliant's response appears to be that it can simply lean on the rate quoted in its bill (whatever rate that may be). While she quoted the bills correctly, the underlying bases for the charges are based on vast departures for rates that Reliant itself advertises for the actual plan in dispute.
 
As I stated in my initial complaint, I signed up for a a variable-rate plan that carried a rate of [redacted] cents per kilowatt-hour. I continued to monitor the rate for variation because I knew that it could go up. The rate increased to [redacted] cents per kilowatt-hour, where it remained through the date of my complaint. Based on the advertised rate of [redacted] cents for the same plan that I was on, I remained on my plan. I was comfortable paying [redacted] cents because that rate was in line with the market rate.
 
In the last two bills I received from Reliant (one for a full month and one for two days), my electrical usage was billed at 9.2 cents and [redacted] cents per kilowatt-hour, respectively. This jump in price came despite Reliant's own public information showing that the price for my variable-rate plan stayed constant at [redacted] cents per kilowatt-hour. Had the publicly advertised rate for my plan increased, I would have expected the rate  on my bill to increase. But since the publicly advertised rate on my plan remained constant, the rate on my bill should have remained constant.
 
Evidently Reliant believes that once a customer signs up for a variable-rate plan, it may adjust the rate to whatever price it wants without explanation and without reference to either prevailing market rates or its own advertised rates. It is inherently misleading for Reliant to advertise a rate but charge customers (who are on the advertised plan) 43% above the advertised rate. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The deceptive manner in which website forces current customers to be directed to a higher pricing structure ( knowing that few customers have there account number readily available) , and the fact that eft information is 4 to 5 pages long ( reliant knows that most people will not read 4 to 5 pages , but instead will refer to published data from website that has same name .
The attorney general is being sent documentation on this case and so is my attorney . 
. [redacted]
Regards,

Reliant’s Response to Revdex.com Case # [redacted]
At Reliant, we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed.  Please see below for a summary of our findings:
 
Issue
[redacted] is disputing a...

cancellation fee assessed to his electric service account at [redacted].
History
On August 18, 2014, a Reliant door to door representative contacted [redacted] and he agreed to switch his electric service at [redacted] effective the next scheduled meter read date.  [redacted] enrolled on Reliant’s Free Weekend 24 Plan.  The term of this plan is 24 months and it has a $295.00 early cancellation fee. [redacted] was provided with a terms of service agreement, a copy of "Your Rights as a Customer" document and an electricity facts label (EFL) by the door to door representative on August 18, 2014.  [redacted] switch completed on August 19, 2014.
On September 4, 2014, Reliant received notification that the electric service at [redacted] was switching to another retail electric provider (REP) effective September 4, 2014.
On September 9, 2014, a final invoice for $423.62 was sent for the final billing period of August 19, 2014 through September 4, 2014 with current charges of $128.62 and an early cancellation fee of $295.00.
On September 11, 2014, [redacted] contacted a Reliant representative to dispute the early cancellation fee reflected on her September 9, 2014 invoice.  At that time, [redacted] call was transferred to a Reliant supervisor.  The Reliant supervisor advised that the early cancellation fee was valid.
Resolution 
Reliant regrets any inconvenience these proceedings may have caused [redacted].  A review of [redacted]’s account determined that the account has been invoiced in accordance with his Terms of Service.
As a courtesy, a request has been processed to waive the $295.00 cancellation fee.
For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m. 
[redacted]                                                                                                                                                                 
Customer Support
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I believe we are at an impasse. It is unfortunate that Reliant either cannot see or will not acknowledge that it is deceptive to: (a) advertise a rate for a variable-rate plan; (b) continue to advertise the same rate for a plan with the same name; and (c) charge a rate that is higher than the continuously advertised rate. I will leave this matter to the Revdex.com to resolve as it sees fit. I believe that the correspondence in this file clearly establishes a deceptive billing practice, and I hope that the Revdex.com takes appropriate action.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
The complaint was resolved.
 
I would like to Thank [redacted], the person who handled the complaint.
 
Reliant contacted us and gave us a deal with the contract. They found out after listening to phone conversation tapes that the Reliant representative did not disclose the clause or mentioned the extra charges.
 
Thanks again to the Revdex.com for doing an outstanding job.
 
Kind Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, with a few caveats.
To date the credit has not been issued on the account and that some of the main points of my original complaint remain unaddressed. Especially, when a 1 year contract period is over, the available choices for contract renewal were all "higher" price than the month-to-month option and definitely higher than the initial contract period offer. Logically, anyone who is interested in lowering their bill will be inclined to stay month to month rather than switch to a higher price plan at a locked in rate. Without any warning about what the new monthly rates shall be, Reliant increased the rates. To inform the customer that he/she shall be paying a higher rate "AFTER" the billing period has ended is absurd and not in good faith. Claiming that the customer was told that rates will fluctuate monthly or every other provider does it the same way are unacceptable. Customers should be provided an advance warning of what the rates will be for the next billing cycle and allow for the user to switch to a lower price plan if available or to switch providers need to be provided.
I have learnt a valuable lesson. When the lock-in period ends, rather than stay month-to-month, go shopping for a different service provider who will be willing to offer the "low" introductory price.
I would request to keep the file open until the credit adjustment is posted to the account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
When my contract expired in [redacted] reliant switched me to their month to month plan.  The reliant clear flex plan shows a [redacted] cent energy charge. Reliant charged me [redacted] cents per kwh saying that the published rate on the internet was only for new customers .  How can they have two prices for the same plan !  This is Deceptive and should be stopped !
I plan on taking this to my attorneys office for filing of a lawsuit.
[redacted]

Issue
[redacted] states that electric service at [redacted] was not connected as requested and is disputing the invoiced fees associated with service connection.
History
On May 19, 2014, [redacted] contacted Reliant and agreed to enroll the electric service [redacted]...

on behalf of [redacted] effective June 6, 2014 and his request was processed.
Due to a permit requirement, [redacted] service was initiated on June 9, 2014.
Multiple contacts were received on June 16, 2014 from [redacted] regarding [redacted]’s enrollment status.  A Reliant representative confirmed that the meter was currently on and had been registering data as of June 9, 2014 and asked [redacted] to confirm that the master breaker was in the ‘ON’ position.  [redacted] confirmed the master breaker was on.  At that time, [redacted] requested to speak with a supervisor and his call was transferred.  A Reliant supervisor contacted [redacted]) to process a trouble ticket; however, was advised that their system was not available and to contact them back at a later time.  The Reliant supervisor offered to contact [redacted] on June 17, 2014 to provide an update.
On June 17, 2014, a Reliant supervisor contacted [redacted] to advise that [redacted] system was still unavailable and advised that he would contact [redacted] again after contacting [redacted] later that day.
Reliant records do not indicate any additional callback was provided to [redacted].
On July 3, 2014, an invoice for $166.08 was sent for the billing period of June 9, 2014 through June 30, 2014.  The current charges of $166.08 included a $144.00 service connection fee.
On July 28, 2014, a disconnection notice for $166.08 was sent due by August 7, 2014.
On August 4, 2014, an invoice for $194.49 was sent for the billing period of June 30, 2014 through July 30, 2014 with a balance forward of $166.08, disconnection notice fee of $10.00, late payment penalty of $8.30 and current charges of $10.11. 
Payment was not received by the disconnection notice due date; therefore, on August 12, 2014, a disconnect request was sent to [redacted].
Payment was not received after disconnection of service; therefore, on August 28, 2014, a request was processed to close [redacted]’s account effective August 28, 2014.
Multiple contacts were received from [redacted] on August 28, 2014 regarding the status of [redacted]’s electric service and to dispute the August 4, 2014 invoice.  A Reliant representative provided an explanation of the account termination for electric service at [redacted].  At that time, [redacted] requested to speak with a supervisor and his call was transferred.  A Reliant supervisor provided [redacted] with an explanation of his billing and charges and offered to process an enrollment after the account balance had been satisfied.  [redacted] declined stating he would contact another REP for electricity service.
Multiple contacts were received from [redacted] on August 29, 2014 regarding [redacted]’s account status and [redacted] was provided with an explanation of the account status.  At that time, payments totaling $329.46 posted to [redacted]’s account.  [redacted] agreed to enroll the electric service [redacted] effective August 29, 2014 on behalf of [redacted] and his request was processed. 
Later on August 29, 2014, [redacted] contacted Reliant Energy regarding the status of  [redacted]’s enrollment.  A Reliant representative confirmed that the meter is currently on and registering data and asked [redacted] to confirm the master breaker was in the ‘ON’ position.  [redacted] confirmed the breakers were on but that his service was not connected.  [redacted] requested [redacted] dispatch a technician back to the location and a request was submitted to [redacted] to confirm [redacted]’s status of service. 
On August 30, 2014, a [redacted] technician confirmed electric service at [redacted] was connected.
Resolution
Reliant regrets any inconvenience these proceedings may have caused [redacted].  A review of [redacted]’s account determined that [redacted] May 19, 2014 enrollment request completed on June, 9 2014; however,  the master breaker inside the premise was not in the ‘ON’ position.   An additional enrollment completed on August 29, 2014 determined that [redacted]’s enrollment was completed; however, the master breaker inside the premise was not in the ‘ON’ position.    A [redacted] technician visited [redacted]’s premise and confirmed that the electric service was connected and that the master breaker had been placed in the on ‘ON’ position.  
[redacted]’s account has been invoiced in accordance with the Terms of Service.  As a courtesy, a disconnect notice fee of $10.00, a late payment penalty of $8.30 and a disconnection recovery fee of $25.00 have been credited to [redacted]’s account.
[redacted]
Customer Support
713-488-5497

Reliant’s Response to Revdex.com Case #[redacted] Rebuttal
 
The Clear Flex plan offer that **. [redacted] viewed online, refers to newly enrolling customers.
Available offers were made to transition **. [redacted] to price plans reflected online, but were declined.
Reliant's Clear Flex Plan is a variable month-to-month price plan which means that the price can increase or decrease from month-to-month at Reliant’s discretion.  As disclosed on the EFL, except for changes allowed by law or regulatory action, the price reflected on the EFL sent to **. [redacted] will be applied during the first billing cycle on the Clear Flex plan.  After enrollment in the Clear Flex plan, the current price for the product is available by logging into his online account at reliant.com/myaccount or by calling Reliant’s customer care at [redacted].  Additionally, invoices sent to **. [redacted] advise him that he can obtain the information about the price that will apply on his next invoice by contacting a Reliant customer care representative at [redacted] or by chatting with a Reliant representative online at reliant.com.
 
[redacted]
Customer Support
[redacted]

Reliant’s Response to Revdex.com Case # [redacted] Rebuttal
Reliant regrets any inconvenience these proceedings may have caused, and we understand [redacted]’s concerns regarding the name of the price plan.
Reliant’s Clear Flex plan is a month-to-month plan with no cancellation fee.  Reliant offers a variety of price plans through multiple channels which may reflect different pricing points and are subject to change.  Price fluctuations are dependent on the type of month-to-month price plan enrolled under; however, specific pricing details for each price plan are available through their electricity facts label (EFL) and Terms of Service. After enrollment in the Clear Flex price plan, the current price for the enrolled product is available by logging into online account management at reliant.com/myaccount or by calling Reliant’s customer care at [redacted].
The Clear Flex price plan that [redacted] viewed on the Reliant website and the Clear Flex price plan that [redacted] initially enrolled in have specific pricing details for each price plan.
Please see both price plan Electricity Fact Label documents, as they have been attached to the response.
For any additional questions about this concern, please contact me at [redacted].  I am available Monday through Friday from 8:00 a.m. to 5:00 p.m. 
[redacted]
Customer Support
[redacted]

This is a business to business matter.
We have tried to resolve this matter with the company. They are in complete denial of money they owe us. They have contacted an international collection agency from the United Kingdom. Once the collection agency found out the facts of the matter, they...

stopped pursuing same.
We are a Department of Defense contractor handling international relocations of service member's household goods. Something we have been doing since 1965. During this period of time, we have dealt with many overseas agents such as [redacted]. We have never once failed to pay our obligations when we terminated our relationship. We do no burn our bridges, and always leave the relationships on good terms because we never know, going forward, when it may be a neccessity of doing business again with that agent.
Specifically, when we move the shipments for the Department of Defense, they require us to pack the shipments in wooden lift vans (containers). When the relationship was terminated we wanted [redacted] to give our inventroy of 67 wooden lift vans to our new agent. They refused. We sent them an invoice for these 67 containers, in the amout of $6,030.00. In addition, we sent them a claim subrogtation invoice for damages caused by them to a shipment for $83.50.
Additionally, the Department of Defense member's have filed claims with us for which [redacted] was the origin agent. These claims have not yet been settled. Once the claims are settled we will make a determination of liabilty, and should the cause of the damage be [redacted]'s, then we will issue a claim subrogation invoice and forward supporting documents to their office. If they disagree they can dispute same.
Once those claims are resolved and claims subrogated back to [redacted], we will be able to know the exact amount of monies due [redacted], less monies due Allstates. Currently, there are four filed claims but not yet settled claims. The total claim amount of the four shipments is $1,887.99. 
Normally, we would have made payment to the agent with an understanding that any claim subrogations would be paid by the agent back to us. However, [redacted] has lost all credibility with us, because they tried to ransom four shipments they had in their possession when we terminated our relationship with them. Never in our fifty years of business has an agent ever attempted this. This is strictly prohibited by the Department of Defense and it became necessary for us to contact the Department of Defense to advise them [redacted] was holding these shipments hostage against payment. Once the Department of Defense found out about this, they stepped in and told [redacted] if they wanted to continue doing work representing US companies they could not do this. They complied and released the shipments. This delay of over a month, may result in inconveniece claims filed by the miliaty members because of the late deliveries caused by [redacted]'s refusal to move the shipments in a timely fashion. Any inconvenience payments made to the service members would also be for the account of [redacted]. 
On July **, we wrote to [redacted] and told them that once all open items are resolved, we would be in a position to do a complete accounting and see what the balance of the account would be; and, then it would be resolved if we owed them money. (For the reader's edification, the Department of Defense has six years to file a claim for loss or damage but that is very rare and we are not going to hold any balances may be due [redacted] that long).
The fact that [redacted] tried to hostage military personnel household goods and personal effects shipments, without regard to the owners' needs, speaks volumes of their lack of integrity and as such we can put ourselves in a position of dealing in a trustworthy manner with such a company. In our 50 years of business, dealing with many overseas agents, we have never had this unfortunate experience of dealing with such unethical people. These people pure and simple are not trustworthy. 
In summation, even though we will never deal with this company again, once all damage and inconveniece claims have been settled with the Department of Defense, and the service members, [redacted]'s liablity, if any, will be determined. Should there be monies owed to [redacted], we will remit payment to them. 
They had been previously advised of this but choose to try other means to strong arm us.

Revdex.com:
This letter is to inform you that Reliant Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/16/2014 5:23:52 PM and assigned ID [redacted]
Regards,