[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It should also be noted I finally recieved my refund checkThank you Revdex.comI couldn't have done it without you! Regards, [redacted] ***
I apologize for the time it took to reply to this complaint We have had billing system problems which have prevented us from sending a corrected invoice to the patient It was originally billed to the patient's insurance and, since we are not in network with his plan but we are in network for other plans from the same carrier, our system automatically adjusted the patient's account to zero When the patient contacted us, we reversed the adjustment but the claim went back out to insurance Since this is no fault of the patient, I am re-adjusting his account to zero There will be no balance and no patient responsibility I apologize for the inconvenience If the patient would like a confirmation e-mail from me showing that the balance on his account is zero, you can give his my e-mail address It is [redacted] Thank you
I was able to locate the accounts in question It appears that, after the patient sent in the payments from her insurance company, the contractual allowance balance was not adjusted This was our error I have had that accounts properly adjusted to zero There is no further patient responsibility I apologize for the inconvenience If the patient has any questions, she can reach me at [redacted] Thank you
I have queried our billing system and cannot locate any charges for [redacted] , nor can I locate any zero balance accounts with a December date of service I would like for you to provide my e-mail address to the person who made this complaint so I can ask them for more information to locate their account and resolve the issue Please have the patient contact me at [redacted] and I will reply
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.If there are any balances left after insurance paysMy father's official address is [redacted] If there are any balances, the bills should be forwarded to that addressHaving an incorrect address has caused a significant delay in having this bill processed(This address can be verified by Medicare.) Regards, [redacted]
I was able to speak with the patient There was an issue with our electronic eligibility which caused this rejection and subsequent patient invoice I verified the coverage with the patient and successfully resubmitted the claim to her insurance We will await the insurance company's response If the patient has any further questions, she can reach me at [redacted] I apologize for the inconvenience
Complaint: [redacted] I am rejecting this response because:I have not received a voice mail messageIn addition I have provided my insurance information on the company's website Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I have located the accounts for this patient All of the accounts were rebilled to [redacted] with the information that the patient provided The doctor's office laboratory orders indicate that the patient has [redacted] as his primary coverage, and the patient received the invoice when [redacted] denied the claim I will reach out to the sales representative who handles this account to see if they can have that corrected if the patient has any questions, they can contact me directly at [redacted] Thank you
American Residential Services, LLC D/B/A McCarthy Services ("ARS") has received your email dated march 8, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently trying to get in contact with the customer There has been phone calls made to her (march 9th,March 12th, and March 14th) in which customer has not called us backOn March 12, 2018, there was also an email sent to the customer asking for her to reach out to us so that we could resolve her situationOn march 15, 2018, the customer sent in an email asking us to stop calling her (please see the attachment)We want to make sure we are very respectful of what the customer is requesting If the customer would like us to get the situation resolved we are happy to have a conversation with her because we are confident that we can resolve the issueARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
BioReference reached out to Ms [redacted] and we believe that we have resolved the problem Please have Ms [redacted] contact me at [redacted] if she has any further issues
Tell us why here...I apologize for the time it took to reply, but I had to obtain information from the physician's office before I could proceed The invoice from the physician was for the procedures performed in their office and my conversation with them confirmed this That included obtaining the specimen that was sent to BioReference (obtaining the biopsy sample) The invoice from the doctor's office did not include the laboratory analysis that BioReference performed The BioReference invoice was for the balance after the insurance company processed our claim I checked the results and they are all valid and all testing was performed and final resulted The charge on the invoice of $is valid and due from the patient After listening to a taped conversation of the call that the patient's husband made to BioReference, I did confirm that the billing customer service representative that the patient's husband spoke to was a trainee, who may not have answered all of the questions completely The patient or her husband can contact me at ###-###-####, extension 8486, if they need further information
BioReference first contacted [redacted] Per "***" at UHC (reference #***), many of the tests ordered did not fall into the category of preventive care and were therefore applied to the patient's deductible We were instructed to contact the ordering physician for more information We did so today, and the ordering physician provided additional information We have resubmitted the claim to [redacted] and will await their redetermination of benefits I apologize for the multiple, unsuccessful attempts that the patient made to get this resolved Please give the patient my direct contact information and I will follow up with any new details and answer his questions personally My e-mail address is [redacted] Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
I was not given enough information to locate this patient's account and I do not have the updated or corrected insurance information either I have called the number of the patient listed on the complaint to ask for this message I left a detailed message on the patient's voicemail to call me back
I contacted the doctor's office that ordered the testing for this patient "Fanny", at the doctor's office, verified that the diagnostic information that was provided to BioReference was correct The office visit was routine and also, non-routine, as there were two medical conditions that the patient needed to have checked Therefore, the testing, the insurance company's processing of the claim and the amount owed to BioReference is correct I cannot provide the details of this information as it will violate HIPAA regulations Again, if the patient would like to discuss this further, I can be reached at [redacted] Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf possible, it would be helpful to receive a confirmation via email or mail that my bills are paid in full, as I received another bill from BioReference a couple of days ago Regards, [redacted]
Tell us why here...As a laboratory, we are totally reliant on the ordering physician to supply us with the correct patient demographic and insurance information On the account in question, the only information given to us on the order was to bill the patient, which we did I listened to a recording of the telephone call from this patient The Billing Customer Service Representative was courteous The patient's spouse (who called), became unwilling to provide us with the necessary (required) information to bill his insurance The question that he was unwilling to answer was the request for his date of birth, which is necessary since he is the policy holder If we do not receive insurance information from the ordering physician, our only recourse is to bill the patient While the services were ordered by a physician, the services are performed for the patient, who is the responsible party Subsequent to his conversation, I was able to obtain the missing information from researching other accounts for the same patient
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It should also be noted I finally recieved my refund checkThank you Revdex.comI couldn't have done it without you! Regards, [redacted] ***
I apologize for the time it took to reply to this complaint We have had billing system problems which have prevented us from sending a corrected invoice to the patient It was originally billed to the patient's insurance and, since we are not in network with his plan but we are in network for other plans from the same carrier, our system automatically adjusted the patient's account to zero When the patient contacted us, we reversed the adjustment but the claim went back out to insurance Since this is no fault of the patient, I am re-adjusting his account to zero There will be no balance and no patient responsibility I apologize for the inconvenience If the patient would like a confirmation e-mail from me showing that the balance on his account is zero, you can give his my e-mail address It is [redacted] Thank you
I was able to locate the accounts in question It appears that, after the patient sent in the payments from her insurance company, the contractual allowance balance was not adjusted This was our error I have had that accounts properly adjusted to zero There is no further patient responsibility I apologize for the inconvenience If the patient has any questions, she can reach me at [redacted] Thank you
I have queried our billing system and cannot locate any charges for [redacted] , nor can I locate any zero balance accounts with a December date of service I would like for you to provide my e-mail address to the person who made this complaint so I can ask them for more information to locate their account and resolve the issue Please have the patient contact me at [redacted] and I will reply
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.If there are any balances left after insurance paysMy father's official address is [redacted] If there are any balances, the bills should be forwarded to that addressHaving an incorrect address has caused a significant delay in having this bill processed(This address can be verified by Medicare.) Regards, [redacted]
I was able to speak with the patient There was an issue with our electronic eligibility which caused this rejection and subsequent patient invoice I verified the coverage with the patient and successfully resubmitted the claim to her insurance We will await the insurance company's response If the patient has any further questions, she can reach me at [redacted] I apologize for the inconvenience
Complaint: [redacted] I am rejecting this response because:I have not received a voice mail messageIn addition I have provided my insurance information on the company's website Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I have located the accounts for this patient All of the accounts were rebilled to [redacted] with the information that the patient provided The doctor's office laboratory orders indicate that the patient has [redacted] as his primary coverage, and the patient received the invoice when [redacted] denied the claim I will reach out to the sales representative who handles this account to see if they can have that corrected if the patient has any questions, they can contact me directly at [redacted] Thank you
American Residential Services, LLC D/B/A McCarthy Services ("ARS") has received your email dated march 8, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently trying to get in contact with the customer There has been phone calls made to her (march 9th,March 12th, and March 14th) in which customer has not called us backOn March 12, 2018, there was also an email sent to the customer asking for her to reach out to us so that we could resolve her situationOn march 15, 2018, the customer sent in an email asking us to stop calling her (please see the attachment)We want to make sure we are very respectful of what the customer is requesting If the customer would like us to get the situation resolved we are happy to have a conversation with her because we are confident that we can resolve the issueARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
BioReference reached out to Ms [redacted] and we believe that we have resolved the problem Please have Ms [redacted] contact me at [redacted] if she has any further issues
Tell us why here...I apologize for the time it took to reply, but I had to obtain information from the physician's office before I could proceed The invoice from the physician was for the procedures performed in their office and my conversation with them confirmed this That included obtaining the specimen that was sent to BioReference (obtaining the biopsy sample) The invoice from the doctor's office did not include the laboratory analysis that BioReference performed The BioReference invoice was for the balance after the insurance company processed our claim I checked the results and they are all valid and all testing was performed and final resulted The charge on the invoice of $is valid and due from the patient After listening to a taped conversation of the call that the patient's husband made to BioReference, I did confirm that the billing customer service representative that the patient's husband spoke to was a trainee, who may not have answered all of the questions completely The patient or her husband can contact me at ###-###-####, extension 8486, if they need further information
BioReference first contacted [redacted] Per "***" at UHC (reference #***), many of the tests ordered did not fall into the category of preventive care and were therefore applied to the patient's deductible We were instructed to contact the ordering physician for more information We did so today, and the ordering physician provided additional information We have resubmitted the claim to [redacted] and will await their redetermination of benefits I apologize for the multiple, unsuccessful attempts that the patient made to get this resolved Please give the patient my direct contact information and I will follow up with any new details and answer his questions personally My e-mail address is [redacted] Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
I was not given enough information to locate this patient's account and I do not have the updated or corrected insurance information either I have called the number of the patient listed on the complaint to ask for this message I left a detailed message on the patient's voicemail to call me back
I contacted the doctor's office that ordered the testing for this patient "Fanny", at the doctor's office, verified that the diagnostic information that was provided to BioReference was correct The office visit was routine and also, non-routine, as there were two medical conditions that the patient needed to have checked Therefore, the testing, the insurance company's processing of the claim and the amount owed to BioReference is correct I cannot provide the details of this information as it will violate HIPAA regulations Again, if the patient would like to discuss this further, I can be reached at [redacted] Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf possible, it would be helpful to receive a confirmation via email or mail that my bills are paid in full, as I received another bill from BioReference a couple of days ago Regards, [redacted]
Tell us why here...As a laboratory, we are totally reliant on the ordering physician to supply us with the correct patient demographic and insurance information On the account in question, the only information given to us on the order was to bill the patient, which we did I listened to a recording of the telephone call from this patient The Billing Customer Service Representative was courteous The patient's spouse (who called), became unwilling to provide us with the necessary (required) information to bill his insurance The question that he was unwilling to answer was the request for his date of birth, which is necessary since he is the policy holder If we do not receive insurance information from the ordering physician, our only recourse is to bill the patient While the services were ordered by a physician, the services are performed for the patient, who is the responsible party Subsequent to his conversation, I was able to obtain the missing information from researching other accounts for the same patient