February 10, The Dispute Resolution Department Greater Houston Revdex.com West Loop South, Suite Houston, Texas Re: [redacted] Case No.: [redacted] URS No.: [redacted] Dear Dispute Resolution Department: This letter is in response to the recent complaint forwarded by your office regarding [redacted] The undersigned is the Compliance Attorney for United Recovery Systems, LPWe appreciate the opportunity to respond to her concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations: First, I would like to thank [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsOn February 27, 2014, our office received an account in [redacted] ’s name from one of our clientsA review of our records reveals [redacted] ’s file was subsequently closed in our office and returned to the creditor on June 30, No activity has occurred on her account since that time Recently, on January 30th, 2015, our records indicate that [redacted] contacted our office outisde of business hours (number ending in ***) and left a voice message explaining she had just spoken with a rude individual that offered her a gift cardShortly after, we received this complaint detailing the same incidentAfter investigating her concerns, we are unable to locate any record of [redacted] contacting our office prior to leaving the voice message on January 30th, Additionally, as [redacted] indicated on her message she had just spoke with someone from our office, we are concerned the incorrect number may have been contacted as the time of the call would have been outside of our business hours and no representative from our office would have been available Finally, as the account has been returned to the creditor, we are unable to respond to her offer to resolve the account and would refer her to contact the creditor directlyWe do apologize for any inconvenience [redacted] has experienced, as this was not our intentionWe sincerely hope this represents a satisfactory resolution her concernsI would invite you or her to contact me directly if I can be of further assistance Kind regards, [redacted] Compliance Attorney United Recovery Systems, LP [redacted] ***
[redacted] *** This letter is in response to the recent complaint forwarded by your office regarding ** [redacted] The undersigned is the Compliance Attorney for United Recovery Systems, LPWe appreciate the opportunity to respond to his concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations: First, I would like to thank ** [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsIn [redacted] of this year, our office received two accounts in ** [redacted] ’ name from one of our clientsIn the course of doing business, our office attempts to communicate with consumers by both mail and telephone to assist in resolving matters placed with our officeHowever, I do believe there may be some confusion as a review of our records reveals our office has not spoken to or received any correspondence from ** [redacted] As such, we have no record of his or any other person’s request to cease calls to his employerWe do apologize for any inconvenience resulting from our calls as this was not our intentionPer ** [redacted] ’ request, we will cease from placing any further calls to his place of employment We appreciate ** [redacted] ’ efforts in working with us to resolve this matterWe sincerely hope this represents a satisfactory resolution his concernsI would invite you or him to contact me directly if I can be of further assistance Kind regards, [redacted] Compliance Attorney United Recovery Systems, LP [redacted] ***
January 30, The Dispute Resolution Department Greater Houston Revdex.com [redacted] *** Re: [redacted] Case No.: [redacted] URS No.: [redacted] Dear Dispute Resolution Department: This letter is in response to the recent complaint forwarded by your office regarding [redacted] The undersigned is the Compliance Attorney for United Recovery Systems, LPWe appreciate the opportunity to respond to her concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations: First, I would like to thank [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsOn January 21, our office received an account in [redacted] ’s name from one of our clientsIn the course of doing business, our office attempts to communicate with consumers by both mail and telephone to assist in resolving those matters placed with our officeIn order to protect the privacy of the consumers we are attempting to reach, our agents do ask individuals to verify personal information to ensure we are speaking with the correct partyA review of our records reveals our office did speak with [redacted] on January 22nd, at which time she declined to verify the information we had on file and as a result, our agent was unable to disclose any further details with regard to the callWe apologize for any inconvenience our security procedure may have caused as that was not our intentionSubsequently, our agent marked the telephone belonging to her son (ending in *** as “do-not-call” in our systemAs of today, I can confirm that at the request of [redacted] , United Recovery Systems, LP will contact her via mail only and she will not be receiving any further telephone calls from our office regarding this matter We appreciate [redacted] ’s efforts in working with us to resolve this matterWe sincerely hope this represents a satisfactory resolution her concernsI would invite you or she to contact me directly if I can be of further assistance Kind regards, [redacted] Compliance Attorney United Recovery Systems, LP [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintFirst I would like to correct the zip code on the file is wrong so please correct the right zip code which should [redacted] and ***.It’s not within the law to call any creditor and demand payment without providing itemizes bills, statement etc; for the creditor to review and see all transactionWithout doing this it is illegal to demand the payment Many people of have lost thousand of dollars with asking payment on the phone and without providing any detail historyOne example is my slaw in he was called and informed the caller was from [redacted] and my slaw had overdue tax that has to be paidAfter discussion the caller asked my slaw if he wishes to settle the matter on that day it can be settled with payment of $2, Total amount owed was explained was at that time $5,at that time it was explainedMy slaw was provided a phone and asked to go and make deposit in a Rite Aid storeAfter depositing and getting the receipt he was asked to call the number that was providedAfter making cash deposit which was asked to make when he returned and made the phone call phone he received phone number is disconnected numberHe lost $2, If this company operate business say is legal I urge them to provide [redacted] and Federal law that states anyone who calls and demand payment should be made without seeing anything what the payment is for No law states that any consumer should make the payment on the phone unless consumer has been provided in writing in detailThis company admits no written request was made prior to both calls and is illegal I 'm not sure if this also TCPA violation which I will check laterThis is violation of fair debt collection practice by not writing to and calls us for payment On the second the account is associated to my business account and I have right to deal with thisI spoke to credited on 2/19/and requested information which they will provide me later on bother accountThey never insisted that I can not be providing with any informationInfect when I told I two accounts issues and provided first account they themselves manage to pull the second account This company could be calling from anywhere in the world and call tell anything without having anything it could be scam etc I will find the law for not writing and calling to demand the payment without providing anything in writing Regards,
[redacted] 24, Re: [redacted] Case No.: [redacted] No.: [redacted] Dear [redacted] Department: This letter is in response to your complaint forwarded by your office regarding [redacted] The undersigned is the [redacted] for United Recovery Systems, LP We appreciate the opportunity to respond to your concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations: First, I would like to thank [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsRecently, our office received placement of an account in [redacted] name from one of our clientsIn the co***e of doing business, our company does attempt to communicate with consumers by both mail and telephone to assist in resolving the accounts placed in our officeAdditionally, in the state of [redacted] , we are permitted to discuss those accounts with [redacted] of the consumer with an account in our officeOur records indicate that during our attempts to locate [redacted] one of our agents came in contact with [redacted] During that conversation, [redacted] informed our agent [redacted] was [redacted] of [redacted] At that time, our agent explained [redacted] could discuss the matter with [redacted] if [redacted] could very personal information we had on file in order to confirm [redacted] was [redacted] of [redacted] After [redacted] sucessfully verifed [redacted] information, our agent then informed [redacted] of the details of the account as legally permitted Per [redacted] ’s request, we will cease from contacting her, close the file in our office, and return the account to the back creditorAs of today, I can confirm that [redacted] will no longer be contacting [redacted] in regards to this accountWe appreciate [redacted] efforts in working with us to resolve this matterWe apologize for any inconvenience that may have occurred as this was not our intentionWe sincerely hope this represents a satisfactory resolution to [redacted] concernsI would invite you or [redacted] to contact me directly if I can be of furt [redacted] assistance Kindest regards, [redacted] United Recovery Systems, LP [redacted] ext***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I have over recorder phone calls from yall as a companyof them with misleading information the person stating they were from the "law firm" and another from the same number stating who yall were by name so really I am not up for the gamesI know my rights and the none stop herassing phone calls and misrepresentation of who yall are to try and gain information with threats ends now do not contact my phone numberIf u need anything or feel you may have a problem to take care of you may send my a writen letter by mailIf you would like the recorded phone calls I would be more then happy to give them to yall
[redacted] **. [redacted] Case No.: [redacted] URS No.: [redacted] This letter is in response to the recent complaint forwarded by your office regarding **. [redacted] . The undersigned is the Compliance Attorney for United Recovery Systems, LP. We appreciate the... opportunity to respond to his concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations: First, I would like to thank **. [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operations. On [redacted] *, ***, our office received an account in **. [redacted] ’s name from one of our clients. In the course of doing business, our office attempts to communicate with consumers by both mail and telephone to assist in resolving those matters placed with our office. A review of our records reveals our office did speak with **. [redacted] on [redacted] ***, at which time our agent requested **. [redacted] to verify personal information given to our office by his creditor to confirm his identity in accordance with company policy. As URS is not a data furnisher, we do not report any negative information to the credit bureaus and therefore have not negatively impacted **. [redacted] ’s credit. Any negative reporting on **. [redacted] ’s credit bureau should be discussed with his creditor directly. As of today, I can confirm that at the request of **. [redacted] , United Recovery Systems, LP will not be placing any further telephone calls to him regarding this matter. We appreciate **. [redacted] ’s efforts in working with us to resolve this matter. We sincerely hope this represents a satisfactory resolution his concerns. I would invite you or him to contact me directly if I can be of further assistance. Kind regards, [redacted] Compliance Attorney United Recovery Systems, LP [redacted] ***
January 30, The Dispute Resolution Department Greater Houston Revdex.com West Loop South, Suite Houston, Texas Case No.: [redacted] Dear Dispute Resolution Department: Thank you for your correspondenceWe have reviewed our records and are unable to locate any records in our system related to a consumer named John DH [redacted] using the information providedAdditionally, our office does not have a record of placing any telephone calls to the number referenced in the complaint (ending ***)I am concerned there may be some confusion and that United Recovery Systems, LP has been incorrectly named as we are not a law firmIf MrH [redacted] would like to submit additional information, our office would be happy to investigate this matter further We appreciate MrH [redacted] ’s efforts in working with us to resolve this matterWe hope this information aids in the resolution of MrH [redacted] ’s concernsI would invite you or him to contact me at the information below should you wish to further discuss this matter Kind regards, Michael SK [redacted] Compliance Attorney United Recovery Systems, LP x***
November 7,
The Dispute Resolution Department
Greater Houston Revdex.com
West Loop South, Suite
Houston, Texas
Re: Mr*** ***
Case No.: *** URS No.: *** Dear Dispute Resolution Department:
This letter is in response to the recent
complaint forwarded by your office regarding Mr*** ***The undersigned is the Compliance Attorney for United Recovery Systems, LPWe appreciate the opportunity to respond to his concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations:
First, I would like to thank Mr*** for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsAn account in Mr***’s name was originally placed in our office by one of our clients in November of In the course of doing business, *** does attempt to communicate with individuals to help resolve those accounts placed in our officeA review of our records reveal one of our agents contacted Mr*** on October 7th, During that call, Mr*** asked that we cease from contacting him regarding his accountUnfortunately, our agent failed to notate our system accordingly, which resulted in additional calls placed to Mr***We sincerely apologize for any inconvenience our calls may have caused as this was not our intentionAs a result of Mr***’s complaint, we will be taking appropriate corrective action with the agent involvedPer Mr***’s request we will close his account in our office and return it back to the creditorAs of today, I can confirm, United Recovery Systems, LP will no longer be contacting Mr*** regarding this matter
We appreciate Mr***’s efforts in working to resolve this matterWe sincerely hope this represents a satisfactory resolution to Mr***’s concernsI would invite you or him to contact me directly if I can be of further assistance
Kind regards, *** ** *** Compliance Attorney
United Recovery Systems, LP *** ***
December 23,
The Dispute Resolution Department
Greater Houston Revdex.com
*** *** *** *** *** *** *** *** ***
Re: Ms*** ***
Case No.: ***
URS No.: ***
Dear Dispute Resolution Department:
This letter is in response to the
recent complaint forwarded by your office regarding Mrs*** ***The undersigned is the Compliance Attorney for United Recovery Systems, LPWe appreciate the opportunity to respond to her concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations:
First, I would like to thank Mrs*** for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsIn December of this year, our office received an account in the name of Mrs***’s spouse from one of our clientsIn the course of doing business, our office attempts to communicate with consumers by both mail and telephone to assist in resolving those matters placed with our officeOur records show we mailed an intial letter to the ***’s *** *** address on December 4th, That same day, one of our agents was able to contact Mr***, at which time he indicated he had not received anything in writing and did not wish to discuss the accountAt that time, our agent explained we had mailed an initial letter detailing his account as required that same day and he should receive it shortlyFurther review of our records reveals that Mr***’s file has been closed in our office and returned to the creditorAs of today I can confirm URS will no longer be contacting Mror Mrs*** regarding this matter
We appreciate Mrs***’s efforts in working with us to resolve this matterWe sincerely hope this represents a satisfactory resolution to her concernsI would invite you or her to contact me directly if I can be of further assistance
Kind regards,
Michael *K***
Compliance Attorney
United Recovery Systems, LP
*** ***
December 22,
The Dispute Resolution Department
Greater Houston Revdex.com
*** *** *** *** *** *** *** *** ***
Re: *** *** *** *** *** *** *** *** ***
Dear Dispute Resolution Department:
This letter is in response to the
recent complaint forwarded by your office regarding *** *** ***The undersigned is the Compliance Attorney for United Recovery Systems, LPWe appreciate the opportunity to respond to his concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations:
First, I would like to thank *** *** for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsA review of our records indicate we received an account in his name from one of our clients in September of this yearIn the course of doing business, our office attempts to communicate with consumers by both mail and telephone to assist in resolving those matters placed with our officeIn order to protect the privacy of the consumers we are attempting to reach, our agents do ask the individuals we contact to verify personal information to ensure we are speaking with the correct partyIt is our policy to verify each individual’s identity on every communication before our agents disclose any details concerning the nature of the callOur records show we received a call from *** *** on December 10th, but he declined to verify his identity as described above, so our agent was unable to disclose the information he requestedWe apologize for any inconvenience that may have occurred as this was not our intentionAlthough our records indicate we sent an initial letter detailing the account to *** *** on September 10th, we will send an additional letter to the address provided on the complaint as requestedAs of today, we have ceased all calls to *** *** regarding this matterShould *** *** wish to resolve this account, please have him contact our office at his earliest convenience
We appreciate *** ***’s efforts in working with us to resolve this matterWe sincerely hope this represents a satisfactory resolution his concernsI would invite you or him to contact me directly if I can be of further assistance
Kind regards,
Michael *K***
Compliance Attorney
United Recovery Systems, LP
*** ***
This letter is in response to the recent rejection received by our office for a *** ***We are sorry to hear the previous response did not meet his satisfactionWe do appreciate the opportunity to respond to his further concernsAfter reviewing ***’s additional comments, we would like to share the following:
In response to ***’s claims that he disputed his account, our office communicated with the creditor and requested documentation verifying his accountWe received that documentation from the creditor and subsequently mailed that information to *** on *** *** ***As *** would have received that information after the filing of this rejection, it is our hope his issues have been resolved as a result of receiving that documentationIf *** has further questions that have not been resolved, he is welcome to contact our officeAgain, we do apologize for any inconvenience our calls may have causedFinally, ***’s personal information was placed with our office by his creditor in order to aid in the resoluton of his accountWe do use that information in order to verify we are speaking to the correct individual as to not release any confidential information to a wrong partyI would like to assure *** we are indeed a licensed and accredited business attempting to help resolve his account
We appreciate ***’s efforts in working with us to resolve this matterWe sincerely hope this represents a satisfactory resolution his additional concernsI would invite you or him to contact me directly if I can be of further assistance
Kind regards,
*** ** ***
Compliance Attorney
United Recovery Systems, LP
*** ***
February 19,
The Dispute Resolution Department
Greater Houston Revdex.com
*** *** *** *** *** *** *** *** ***
Re: Mrs*** ***
Case No.: ***
URS No.: ***
Dear Dispute Resolution Department:
This letter is in response to the additional rejection received by our office for Mrs*** ***nWe again will do our best to address her further concernsAfter review, we would like to share the following:
The Fair Debt Collection Practices Act requires our office to send a letter within five days of the initial communication with a consumerOur office received placement of an account for Mr*** on December 1st, On December 4th, shortly after 6:00am, a letter detailing the account was printed and placed into the mailThat same day, shortly before 11:00am, one of our agents was able to make initial contact with Mr*** on the telephoneAt that time, he explained he was upset he had not received anything in writing regarding his accountOur agent explained the details of the account, the name of the creditor, the name of our office, and that a letter had been placed in the mail earlier that dayIt is not improper for our office to contact Mr*** before sending an initial letter in writing, instead, we must send a letter within five days of initial contactOur office met this requirement by sending the initial letter the same day we made initial contact with Mr***
With regard to the second account, we are not permitted to disclose details of any account which is not in the name of Mror Mrs*** unless we have authorization from the account holderAs such, we are unable to address the concerns related to a second accountHowever, as their dispute seems to be with a merchant and creditor, rather than United Recovery Systems, LP, we will forward their concerns to the creditor for review
We appreciate Mrand Mrs***’s efforts in working with us to resolve this matterWe sincerely hope this represents a satisfactory resolution to their concernsAs always, I would invite you or the consumers to contact me directly if I can be of further assistance
Kind regards,
Michael SK***
Compliance Attorney
United Recovery Systems, LP
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I Called *** *** And They Told Me That My Account Was Paid In Full, With A Zero BalanceI Called The Dealership Where I Purchase The Vehicle And They Said That I Paid In Full, With A Zero BalanceThis Company Is A SCAM!!! I Did Not Authorize This Company To Mark My Credit, OR Have My Name, OR My Home Address, OR My Date Of Birth, Or My Social Security NumberThis Company Is A ScamThey Are In The WrongThis Company Is A Scam!!! This Company Should Know Thing About Me At All!!! That Because This Company Is A Scam!!!Because Of This Company They Ruined My Christmas, Emotionally Distraught, This Company Still To This Day Is Harrassing Me, And Jeopardizing My Future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint This Company Is Lying Through Their Teeth, I Called *** *** *** ***, They Said That Is Company Is A ScamThey Called Me On Christmas Eve, At Demanding Proximately $1,They Ruined My ChristmasThey Know My Address, My SSN, My Date Of BirthFor The SECOND Time They Are A Scam Company
April 26, 2015
The Dispute Resolution Department
Greater Houston Revdex.com
[redacted]
Re: Your Revdex.com Complaint Dated 4/15/2015
Case ID.: [redacted]
URS No.: [redacted]
Dear Dispute Resolution Department :
This letter is in...
response to the recent complaint forwarded by your office regarding [redacted]. The undersigned is the [redacted] for United Recovery Systems, LP. We appreciate the opportunity to respond to her concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations:
First, I would like to thank [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operations. On February 23rd, of this year, our office received placement of an account in [redacted]’s name from one of our clients. Our office does attempt to communicate with consumers by both mail and telephone to assist in resolving the accounts placed with us. Our records reflect that on March 12th, we did attempt to contact [redacted] at what we believed to be her telephone number (ending [redacted]), but now understand may belong to a relative. No further calls have been placed to that number since that time. Per [redacted]’s request, we have ceased all collection efforts and returned her account back to the creditor. As of today, I can confirm United Recovery Systems, LP, will not be contacting [redacted] in the future.
We appreciate [redacted]’s efforts in working with us to resolve this matter. We sincerely hope this represents a satisfactory resolution to her concerns. I would invite you or her to contact me directly if I can be of further assistance.
Kind regards,
[redacted]
[redacted]
United Recovery Systems, LP
[redacted]
January 30, 2015
The Dispute Resolution Department
Greater Houston Revdex.com [redacted] Re: [redacted] Case No.: [redacted] URS No.: [redacted]
Dear Dispute Resolution Department:
This letter is in response to the...
recent complaint forwarded by your office regarding [redacted]. The undersigned is the Compliance Attorney for United Recovery Systems, LP. We appreciate the opportunity to respond to her concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations:
First, I would like to thank [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operations. On January 21, our office received an account in [redacted]’s name from one of our clients. In the course of doing business, our office attempts to communicate with consumers by both mail and telephone to assist in resolving those matters placed with our office. In order to protect the privacy of the consumers we are attempting to reach, our agents do ask individuals to verify personal information to ensure we are speaking with the correct party. A review of our records reveals our office did speak with [redacted] on January 22nd, at which time she declined to verify the information we had on file and as a result, our agent was unable to disclose any further details with regard to the call. We apologize for any inconvenience our security procedure may have caused as that was not our intention. Subsequently, our agent marked the telephone belonging to her son (ending in [redacted] as “do-not-call” in our system. As of today, I can confirm that at the request of [redacted], United Recovery Systems, LP will contact her via mail only and she will not be receiving any further telephone calls from our office regarding this matter.
We appreciate [redacted]’s efforts in working with us to resolve this matter. We sincerely hope this represents a satisfactory resolution her concerns. I would invite you or she to contact me directly if I can be of further assistance.
Kind regards, [redacted] Compliance Attorney
United Recovery Systems, LP [redacted]
February 6, 2015
The Dispute Resolution Department
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: Ms. [redacted]
Case No.: [redacted]
URS No.: [redacted]
Dear Dispute Resolution Department:
This letter is in response to the...
recent complaint forwarded by your office regarding Ms. [redacted]. The undersigned is the Compliance Attorney for United Recovery Systems, LP. We appreciate the opportunity to respond to her concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations:
First, I would like to thank Ms. [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operations. On September 12, 2014, our office received an account in Ms. [redacted]’s name from one of our clients. In the course of doing business, our office attempts to communicate with consumers by both mail and telephone to assist in resolving those matters placed with our office. A review of our records reveals our office did speak with Ms. [redacted] on January 27th regarding the payment arrangement she previously set up with our office. After receiving this complaint, our office reached out to Ms. [redacted] to work out a resolution to her concerns. At that time one of our managers worked with Ms. [redacted] to set up a suitable adjustment to her arrangement and informed her that per her request, a different agent would be handling her account moving forward. We apoligize to Ms. [redacted] for any inconvenience that may have occurred as that was not our intention.
We appreciate Ms. [redacted]’s efforts in working with us to resolve this matter. We sincerely hope this represents a satisfactory resolution to her concerns. I would invite you or her to contact me directly if I can be of further assistance.
Kind regards,
Michael S. [redacted]
Compliance Attorney
United Recovery Systems, LP
[redacted]
April 27, 2015
The Di*pute Re*olution Department
Greater Hou*ton Better Bu*ine** Bureau
1333 We*t Loop *outh, *uite 1200
Hou*ton, Texa* 77027
Re: Mr*. [redacted]
Ca*e No.: 10584689
UR* No.: [redacted]
Dear Di*pute Re*olution Department:
Thi* letter i* in re*pon*e to the recent...
complaint forwarded by your office regarding Mr*. [redacted]. The under*igned i* the [redacted] for United Recovery *y*tem*, LP. We appreciate the opportunity to re*pond to her concern*. We have reviewed the complaint and the related matter. A* a re*ult of our inve*tigation we have made the following determination*:
Fir*t, I would like to thank Mr*. [redacted] for providing u* feedback on our effort* a* thi* i* one tool we can u*e to continue to improve our operation*. On April 13th, of thi* year, our office received placement of the referenced account in Mr*. [redacted]’* name from our client. Our office doe* attempt to communicate with con*umer* by both mail and telephone to a**i*t in re*olving the account* placed with u* by our client*. A review of our record* doe* indicate we contacted Mr*. [redacted] on her per*onal phone April 15th, at which time *he declined to *et up an arrangement regarding her account. At no time during that conver*ation, did *he reque*t we cea*e contact with her. *ub*equently, on April 17th, after not being able to reach Mr*. [redacted] on her per*onal phone, our office did attempt to contact her at her place of employment. At that time, our office wa* informed we *hould cea*e call* to that number and it wa* immediately marked a* “do-not-call” and removed from our *y*tem. We apologize for any inconvenience our call* may have cau*ed a* thi* wa* not our intention. Further review doe**how that a* of April 23rd, Mr*. [redacted]’* account ha* been paid off and her file i* now clo*ed in our office. A* of today, I can confirm, United Recovery *y*tem*, LP, will no longer be contacting Mr*. [redacted] regarding thi* matter.
We appreciate Mr*. [redacted]’* effort* in working with u* to re*olve thi* matter. We *incerely hope thi* repre*ent* a *ati*factory re*olution to her concern*. I would invite you or her to contact me directly if I can be of further a**i*tance.
Kind regard*,
[redacted]. [redacted]
[redacted]
United Recovery *y*tem*, LP
713.977.1234 x3974
[redacted] 24, 2014 Re: [redacted]
Case No.: [redacted] No.: [redacted] Dear [redacted] Department:
This letter is in response to your complaint forwarded by your office regarding [redacted]. The undersigned is the [redacted] for United Recovery Systems, LP....
We appreciate the opportunity to respond to your concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations:
First, I would like to thank [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operations. Recently, our office received placement of an account in [redacted] name from one of our clients. In the co[redacted]e of doing business, our company does attempt to communicate with consumers by both mail and telephone to assist in resolving the accounts placed in our office. Additionally, in the state of [redacted], we are permitted to discuss those accounts with [redacted] of the consumer with an account in our office. Our records indicate that during our attempts to locate [redacted] one of our agents came in contact with [redacted]. During that conversation, [redacted] informed our agent [redacted] was [redacted] of [redacted]. At that time, our agent explained [redacted] could discuss the matter with [redacted] if [redacted] could very personal information we had on file in order to confirm [redacted] was [redacted] of [redacted]. After [redacted] sucessfully verifed [redacted] information, our agent then informed [redacted] of the details of the account as legally permitted.
Per [redacted]’s request, we will cease from contacting her, close the file in our office, and return the account to the back creditor. As of today, I can confirm that [redacted] will no longer be contacting [redacted] in regards to this account. We appreciate [redacted] efforts in working with us to resolve this matter. We apologize for any inconvenience that may have occurred as this was not our intention. We sincerely hope this represents a satisfactory resolution to [redacted] concerns. I would invite you or [redacted] to contact me directly if I can be of furt[redacted] assistance.
Kindest regards,
[redacted]
United Recovery Systems, LP
[redacted] ext. [redacted]
February 10, The Dispute Resolution Department Greater Houston Revdex.com West Loop South, Suite Houston, Texas Re: [redacted] Case No.: [redacted] URS No.: [redacted] Dear Dispute Resolution Department: This letter is in response to the recent complaint forwarded by your office regarding [redacted] The undersigned is the Compliance Attorney for United Recovery Systems, LPWe appreciate the opportunity to respond to her concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations: First, I would like to thank [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsOn February 27, 2014, our office received an account in [redacted] ’s name from one of our clientsA review of our records reveals [redacted] ’s file was subsequently closed in our office and returned to the creditor on June 30, No activity has occurred on her account since that time Recently, on January 30th, 2015, our records indicate that [redacted] contacted our office outisde of business hours (number ending in ***) and left a voice message explaining she had just spoken with a rude individual that offered her a gift cardShortly after, we received this complaint detailing the same incidentAfter investigating her concerns, we are unable to locate any record of [redacted] contacting our office prior to leaving the voice message on January 30th, Additionally, as [redacted] indicated on her message she had just spoke with someone from our office, we are concerned the incorrect number may have been contacted as the time of the call would have been outside of our business hours and no representative from our office would have been available Finally, as the account has been returned to the creditor, we are unable to respond to her offer to resolve the account and would refer her to contact the creditor directlyWe do apologize for any inconvenience [redacted] has experienced, as this was not our intentionWe sincerely hope this represents a satisfactory resolution her concernsI would invite you or her to contact me directly if I can be of further assistance Kind regards, [redacted] Compliance Attorney United Recovery Systems, LP [redacted] ***
[redacted] *** This letter is in response to the recent complaint forwarded by your office regarding ** [redacted] The undersigned is the Compliance Attorney for United Recovery Systems, LPWe appreciate the opportunity to respond to his concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations: First, I would like to thank ** [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsIn [redacted] of this year, our office received two accounts in ** [redacted] ’ name from one of our clientsIn the course of doing business, our office attempts to communicate with consumers by both mail and telephone to assist in resolving matters placed with our officeHowever, I do believe there may be some confusion as a review of our records reveals our office has not spoken to or received any correspondence from ** [redacted] As such, we have no record of his or any other person’s request to cease calls to his employerWe do apologize for any inconvenience resulting from our calls as this was not our intentionPer ** [redacted] ’ request, we will cease from placing any further calls to his place of employment We appreciate ** [redacted] ’ efforts in working with us to resolve this matterWe sincerely hope this represents a satisfactory resolution his concernsI would invite you or him to contact me directly if I can be of further assistance Kind regards, [redacted] Compliance Attorney United Recovery Systems, LP [redacted] ***
January 30, The Dispute Resolution Department Greater Houston Revdex.com [redacted] *** Re: [redacted] Case No.: [redacted] URS No.: [redacted] Dear Dispute Resolution Department: This letter is in response to the recent complaint forwarded by your office regarding [redacted] The undersigned is the Compliance Attorney for United Recovery Systems, LPWe appreciate the opportunity to respond to her concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations: First, I would like to thank [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsOn January 21, our office received an account in [redacted] ’s name from one of our clientsIn the course of doing business, our office attempts to communicate with consumers by both mail and telephone to assist in resolving those matters placed with our officeIn order to protect the privacy of the consumers we are attempting to reach, our agents do ask individuals to verify personal information to ensure we are speaking with the correct partyA review of our records reveals our office did speak with [redacted] on January 22nd, at which time she declined to verify the information we had on file and as a result, our agent was unable to disclose any further details with regard to the callWe apologize for any inconvenience our security procedure may have caused as that was not our intentionSubsequently, our agent marked the telephone belonging to her son (ending in *** as “do-not-call” in our systemAs of today, I can confirm that at the request of [redacted] , United Recovery Systems, LP will contact her via mail only and she will not be receiving any further telephone calls from our office regarding this matter We appreciate [redacted] ’s efforts in working with us to resolve this matterWe sincerely hope this represents a satisfactory resolution her concernsI would invite you or she to contact me directly if I can be of further assistance Kind regards, [redacted] Compliance Attorney United Recovery Systems, LP [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintFirst I would like to correct the zip code on the file is wrong so please correct the right zip code which should [redacted] and ***.It’s not within the law to call any creditor and demand payment without providing itemizes bills, statement etc; for the creditor to review and see all transactionWithout doing this it is illegal to demand the payment Many people of have lost thousand of dollars with asking payment on the phone and without providing any detail historyOne example is my slaw in he was called and informed the caller was from [redacted] and my slaw had overdue tax that has to be paidAfter discussion the caller asked my slaw if he wishes to settle the matter on that day it can be settled with payment of $2, Total amount owed was explained was at that time $5,at that time it was explainedMy slaw was provided a phone and asked to go and make deposit in a Rite Aid storeAfter depositing and getting the receipt he was asked to call the number that was providedAfter making cash deposit which was asked to make when he returned and made the phone call phone he received phone number is disconnected numberHe lost $2, If this company operate business say is legal I urge them to provide [redacted] and Federal law that states anyone who calls and demand payment should be made without seeing anything what the payment is for No law states that any consumer should make the payment on the phone unless consumer has been provided in writing in detailThis company admits no written request was made prior to both calls and is illegal I 'm not sure if this also TCPA violation which I will check laterThis is violation of fair debt collection practice by not writing to and calls us for payment On the second the account is associated to my business account and I have right to deal with thisI spoke to credited on 2/19/and requested information which they will provide me later on bother accountThey never insisted that I can not be providing with any informationInfect when I told I two accounts issues and provided first account they themselves manage to pull the second account This company could be calling from anywhere in the world and call tell anything without having anything it could be scam etc I will find the law for not writing and calling to demand the payment without providing anything in writing Regards,
[redacted] 24, Re: [redacted] Case No.: [redacted] No.: [redacted] Dear [redacted] Department: This letter is in response to your complaint forwarded by your office regarding [redacted] The undersigned is the [redacted] for United Recovery Systems, LP We appreciate the opportunity to respond to your concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations: First, I would like to thank [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsRecently, our office received placement of an account in [redacted] name from one of our clientsIn the co***e of doing business, our company does attempt to communicate with consumers by both mail and telephone to assist in resolving the accounts placed in our officeAdditionally, in the state of [redacted] , we are permitted to discuss those accounts with [redacted] of the consumer with an account in our officeOur records indicate that during our attempts to locate [redacted] one of our agents came in contact with [redacted] During that conversation, [redacted] informed our agent [redacted] was [redacted] of [redacted] At that time, our agent explained [redacted] could discuss the matter with [redacted] if [redacted] could very personal information we had on file in order to confirm [redacted] was [redacted] of [redacted] After [redacted] sucessfully verifed [redacted] information, our agent then informed [redacted] of the details of the account as legally permitted Per [redacted] ’s request, we will cease from contacting her, close the file in our office, and return the account to the back creditorAs of today, I can confirm that [redacted] will no longer be contacting [redacted] in regards to this accountWe appreciate [redacted] efforts in working with us to resolve this matterWe apologize for any inconvenience that may have occurred as this was not our intentionWe sincerely hope this represents a satisfactory resolution to [redacted] concernsI would invite you or [redacted] to contact me directly if I can be of furt [redacted] assistance Kindest regards, [redacted] United Recovery Systems, LP [redacted] ext***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I have over recorder phone calls from yall as a companyof them with misleading information the person stating they were from the "law firm" and another from the same number stating who yall were by name so really I am not up for the gamesI know my rights and the none stop herassing phone calls and misrepresentation of who yall are to try and gain information with threats ends now do not contact my phone numberIf u need anything or feel you may have a problem to take care of you may send my a writen letter by mailIf you would like the recorded phone calls I would be more then happy to give them to yall
[redacted] **. [redacted] Case No.: [redacted] URS No.: [redacted] This letter is in response to the recent complaint forwarded by your office regarding **. [redacted] . The undersigned is the Compliance Attorney for United Recovery Systems, LP. We appreciate the... opportunity to respond to his concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations: First, I would like to thank **. [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operations. On [redacted] *, ***, our office received an account in **. [redacted] ’s name from one of our clients. In the course of doing business, our office attempts to communicate with consumers by both mail and telephone to assist in resolving those matters placed with our office. A review of our records reveals our office did speak with **. [redacted] on [redacted] ***, at which time our agent requested **. [redacted] to verify personal information given to our office by his creditor to confirm his identity in accordance with company policy. As URS is not a data furnisher, we do not report any negative information to the credit bureaus and therefore have not negatively impacted **. [redacted] ’s credit. Any negative reporting on **. [redacted] ’s credit bureau should be discussed with his creditor directly. As of today, I can confirm that at the request of **. [redacted] , United Recovery Systems, LP will not be placing any further telephone calls to him regarding this matter. We appreciate **. [redacted] ’s efforts in working with us to resolve this matter. We sincerely hope this represents a satisfactory resolution his concerns. I would invite you or him to contact me directly if I can be of further assistance. Kind regards, [redacted] Compliance Attorney United Recovery Systems, LP [redacted] ***
January 30, The Dispute Resolution Department Greater Houston Revdex.com West Loop South, Suite Houston, Texas Case No.: [redacted] Dear Dispute Resolution Department: Thank you for your correspondenceWe have reviewed our records and are unable to locate any records in our system related to a consumer named John DH [redacted] using the information providedAdditionally, our office does not have a record of placing any telephone calls to the number referenced in the complaint (ending ***)I am concerned there may be some confusion and that United Recovery Systems, LP has been incorrectly named as we are not a law firmIf MrH [redacted] would like to submit additional information, our office would be happy to investigate this matter further We appreciate MrH [redacted] ’s efforts in working with us to resolve this matterWe hope this information aids in the resolution of MrH [redacted] ’s concernsI would invite you or him to contact me at the information below should you wish to further discuss this matter Kind regards, Michael SK [redacted] Compliance Attorney United Recovery Systems, LP x***
November 7,
The Dispute Resolution Department
Greater Houston Revdex.com
West Loop South, Suite
Houston, Texas
Re: Mr*** ***
Case No.: *** URS No.: *** Dear Dispute Resolution Department:
This letter is in response to the recent
complaint forwarded by your office regarding Mr*** ***The undersigned is the Compliance Attorney for United Recovery Systems, LPWe appreciate the opportunity to respond to his concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations:
First, I would like to thank Mr*** for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsAn account in Mr***’s name was originally placed in our office by one of our clients in November of In the course of doing business, *** does attempt to communicate with individuals to help resolve those accounts placed in our officeA review of our records reveal one of our agents contacted Mr*** on October 7th, During that call, Mr*** asked that we cease from contacting him regarding his accountUnfortunately, our agent failed to notate our system accordingly, which resulted in additional calls placed to Mr***We sincerely apologize for any inconvenience our calls may have caused as this was not our intentionAs a result of Mr***’s complaint, we will be taking appropriate corrective action with the agent involvedPer Mr***’s request we will close his account in our office and return it back to the creditorAs of today, I can confirm, United Recovery Systems, LP will no longer be contacting Mr*** regarding this matter
We appreciate Mr***’s efforts in working to resolve this matterWe sincerely hope this represents a satisfactory resolution to Mr***’s concernsI would invite you or him to contact me directly if I can be of further assistance
Kind regards, *** ** *** Compliance Attorney
United Recovery Systems, LP *** ***
December 23,
The Dispute Resolution Department
Greater Houston Revdex.com
*** *** *** *** *** *** *** *** ***
Re: Ms*** ***
Case No.: ***
URS No.: ***
Dear Dispute Resolution Department:
This letter is in response to the
recent complaint forwarded by your office regarding Mrs*** ***The undersigned is the Compliance Attorney for United Recovery Systems, LPWe appreciate the opportunity to respond to her concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations:
First, I would like to thank Mrs*** for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsIn December of this year, our office received an account in the name of Mrs***’s spouse from one of our clientsIn the course of doing business, our office attempts to communicate with consumers by both mail and telephone to assist in resolving those matters placed with our officeOur records show we mailed an intial letter to the ***’s *** *** address on December 4th, That same day, one of our agents was able to contact Mr***, at which time he indicated he had not received anything in writing and did not wish to discuss the accountAt that time, our agent explained we had mailed an initial letter detailing his account as required that same day and he should receive it shortlyFurther review of our records reveals that Mr***’s file has been closed in our office and returned to the creditorAs of today I can confirm URS will no longer be contacting Mror Mrs*** regarding this matter
We appreciate Mrs***’s efforts in working with us to resolve this matterWe sincerely hope this represents a satisfactory resolution to her concernsI would invite you or her to contact me directly if I can be of further assistance
Kind regards,
Michael *K***
Compliance Attorney
United Recovery Systems, LP
*** ***
December 22,
The Dispute Resolution Department
Greater Houston Revdex.com
*** *** *** *** *** *** *** *** ***
Re: *** *** *** *** *** *** *** *** ***
Dear Dispute Resolution Department:
This letter is in response to the
recent complaint forwarded by your office regarding *** *** ***The undersigned is the Compliance Attorney for United Recovery Systems, LPWe appreciate the opportunity to respond to his concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations:
First, I would like to thank *** *** for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsA review of our records indicate we received an account in his name from one of our clients in September of this yearIn the course of doing business, our office attempts to communicate with consumers by both mail and telephone to assist in resolving those matters placed with our officeIn order to protect the privacy of the consumers we are attempting to reach, our agents do ask the individuals we contact to verify personal information to ensure we are speaking with the correct partyIt is our policy to verify each individual’s identity on every communication before our agents disclose any details concerning the nature of the callOur records show we received a call from *** *** on December 10th, but he declined to verify his identity as described above, so our agent was unable to disclose the information he requestedWe apologize for any inconvenience that may have occurred as this was not our intentionAlthough our records indicate we sent an initial letter detailing the account to *** *** on September 10th, we will send an additional letter to the address provided on the complaint as requestedAs of today, we have ceased all calls to *** *** regarding this matterShould *** *** wish to resolve this account, please have him contact our office at his earliest convenience
We appreciate *** ***’s efforts in working with us to resolve this matterWe sincerely hope this represents a satisfactory resolution his concernsI would invite you or him to contact me directly if I can be of further assistance
Kind regards,
Michael *K***
Compliance Attorney
United Recovery Systems, LP
*** ***
This letter is in response to the recent rejection received by our office for a *** ***We are sorry to hear the previous response did not meet his satisfactionWe do appreciate the opportunity to respond to his further concernsAfter reviewing ***’s additional comments, we would like to share the following:
In response to ***’s claims that he disputed his account, our office communicated with the creditor and requested documentation verifying his accountWe received that documentation from the creditor and subsequently mailed that information to *** on *** *** ***As *** would have received that information after the filing of this rejection, it is our hope his issues have been resolved as a result of receiving that documentationIf *** has further questions that have not been resolved, he is welcome to contact our officeAgain, we do apologize for any inconvenience our calls may have causedFinally, ***’s personal information was placed with our office by his creditor in order to aid in the resoluton of his accountWe do use that information in order to verify we are speaking to the correct individual as to not release any confidential information to a wrong partyI would like to assure *** we are indeed a licensed and accredited business attempting to help resolve his account
We appreciate ***’s efforts in working with us to resolve this matterWe sincerely hope this represents a satisfactory resolution his additional concernsI would invite you or him to contact me directly if I can be of further assistance
Kind regards,
*** ** ***
Compliance Attorney
United Recovery Systems, LP
*** ***
February 19,
The Dispute Resolution Department
Greater Houston Revdex.com
*** *** *** *** *** *** *** *** ***
Re: Mrs*** ***
Case No.: ***
URS No.: ***
Dear Dispute Resolution Department:
This letter is in response to the additional rejection received by our office for Mrs*** ***nWe again will do our best to address her further concernsAfter review, we would like to share the following:
The Fair Debt Collection Practices Act requires our office to send a letter within five days of the initial communication with a consumerOur office received placement of an account for Mr*** on December 1st, On December 4th, shortly after 6:00am, a letter detailing the account was printed and placed into the mailThat same day, shortly before 11:00am, one of our agents was able to make initial contact with Mr*** on the telephoneAt that time, he explained he was upset he had not received anything in writing regarding his accountOur agent explained the details of the account, the name of the creditor, the name of our office, and that a letter had been placed in the mail earlier that dayIt is not improper for our office to contact Mr*** before sending an initial letter in writing, instead, we must send a letter within five days of initial contactOur office met this requirement by sending the initial letter the same day we made initial contact with Mr***
With regard to the second account, we are not permitted to disclose details of any account which is not in the name of Mror Mrs*** unless we have authorization from the account holderAs such, we are unable to address the concerns related to a second accountHowever, as their dispute seems to be with a merchant and creditor, rather than United Recovery Systems, LP, we will forward their concerns to the creditor for review
We appreciate Mrand Mrs***’s efforts in working with us to resolve this matterWe sincerely hope this represents a satisfactory resolution to their concernsAs always, I would invite you or the consumers to contact me directly if I can be of further assistance
Kind regards,
Michael SK***
Compliance Attorney
United Recovery Systems, LP
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I Called *** *** And They Told Me That My Account Was Paid In Full, With A Zero BalanceI Called The Dealership Where I Purchase The Vehicle And They Said That I Paid In Full, With A Zero BalanceThis Company Is A SCAM!!! I Did Not Authorize This Company To Mark My Credit, OR Have My Name, OR My Home Address, OR My Date Of Birth, Or My Social Security NumberThis Company Is A ScamThey Are In The WrongThis Company Is A Scam!!! This Company Should Know Thing About Me At All!!! That Because This Company Is A Scam!!!Because Of This Company They Ruined My Christmas, Emotionally Distraught, This Company Still To This Day Is Harrassing Me, And Jeopardizing My Future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint This Company Is Lying Through Their Teeth, I Called *** *** *** ***, They Said That Is Company Is A ScamThey Called Me On Christmas Eve, At Demanding Proximately $1,They Ruined My ChristmasThey Know My Address, My SSN, My Date Of BirthFor The SECOND Time They Are A Scam Company
April 26, 2015
The Dispute Resolution Department
Greater Houston Revdex.com
[redacted]
Re: Your Revdex.com Complaint Dated 4/15/2015
Case ID.: [redacted]
URS No.: [redacted]
Dear Dispute Resolution Department :
This letter is in...
response to the recent complaint forwarded by your office regarding [redacted]. The undersigned is the [redacted] for United Recovery Systems, LP. We appreciate the opportunity to respond to her concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations:
First, I would like to thank [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operations. On February 23rd, of this year, our office received placement of an account in [redacted]’s name from one of our clients. Our office does attempt to communicate with consumers by both mail and telephone to assist in resolving the accounts placed with us. Our records reflect that on March 12th, we did attempt to contact [redacted] at what we believed to be her telephone number (ending [redacted]), but now understand may belong to a relative. No further calls have been placed to that number since that time. Per [redacted]’s request, we have ceased all collection efforts and returned her account back to the creditor. As of today, I can confirm United Recovery Systems, LP, will not be contacting [redacted] in the future.
We appreciate [redacted]’s efforts in working with us to resolve this matter. We sincerely hope this represents a satisfactory resolution to her concerns. I would invite you or her to contact me directly if I can be of further assistance.
Kind regards,
[redacted]
[redacted]
United Recovery Systems, LP
[redacted]
January 30, 2015
The Dispute Resolution Department
Greater Houston Revdex.com [redacted] Re: [redacted] Case No.: [redacted] URS No.: [redacted]
Dear Dispute Resolution Department:
This letter is in response to the...
recent complaint forwarded by your office regarding [redacted]. The undersigned is the Compliance Attorney for United Recovery Systems, LP. We appreciate the opportunity to respond to her concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations:
First, I would like to thank [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operations. On January 21, our office received an account in [redacted]’s name from one of our clients. In the course of doing business, our office attempts to communicate with consumers by both mail and telephone to assist in resolving those matters placed with our office. In order to protect the privacy of the consumers we are attempting to reach, our agents do ask individuals to verify personal information to ensure we are speaking with the correct party. A review of our records reveals our office did speak with [redacted] on January 22nd, at which time she declined to verify the information we had on file and as a result, our agent was unable to disclose any further details with regard to the call. We apologize for any inconvenience our security procedure may have caused as that was not our intention. Subsequently, our agent marked the telephone belonging to her son (ending in [redacted] as “do-not-call” in our system. As of today, I can confirm that at the request of [redacted], United Recovery Systems, LP will contact her via mail only and she will not be receiving any further telephone calls from our office regarding this matter.
We appreciate [redacted]’s efforts in working with us to resolve this matter. We sincerely hope this represents a satisfactory resolution her concerns. I would invite you or she to contact me directly if I can be of further assistance.
Kind regards, [redacted] Compliance Attorney
United Recovery Systems, LP [redacted]
February 6, 2015
The Dispute Resolution Department
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: Ms. [redacted]
Case No.: [redacted]
URS No.: [redacted]
Dear Dispute Resolution Department:
This letter is in response to the...
recent complaint forwarded by your office regarding Ms. [redacted]. The undersigned is the Compliance Attorney for United Recovery Systems, LP. We appreciate the opportunity to respond to her concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations:
First, I would like to thank Ms. [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operations. On September 12, 2014, our office received an account in Ms. [redacted]’s name from one of our clients. In the course of doing business, our office attempts to communicate with consumers by both mail and telephone to assist in resolving those matters placed with our office. A review of our records reveals our office did speak with Ms. [redacted] on January 27th regarding the payment arrangement she previously set up with our office. After receiving this complaint, our office reached out to Ms. [redacted] to work out a resolution to her concerns. At that time one of our managers worked with Ms. [redacted] to set up a suitable adjustment to her arrangement and informed her that per her request, a different agent would be handling her account moving forward. We apoligize to Ms. [redacted] for any inconvenience that may have occurred as that was not our intention.
We appreciate Ms. [redacted]’s efforts in working with us to resolve this matter. We sincerely hope this represents a satisfactory resolution to her concerns. I would invite you or her to contact me directly if I can be of further assistance.
Kind regards,
Michael S. [redacted]
Compliance Attorney
United Recovery Systems, LP
[redacted]
April 27, 2015
The Di*pute Re*olution Department
Greater Hou*ton Better Bu*ine** Bureau
1333 We*t Loop *outh, *uite 1200
Hou*ton, Texa* 77027
Re: Mr*. [redacted]
Ca*e No.: 10584689
UR* No.: [redacted]
Dear Di*pute Re*olution Department:
Thi* letter i* in re*pon*e to the recent...
complaint forwarded by your office regarding Mr*. [redacted]. The under*igned i* the [redacted] for United Recovery *y*tem*, LP. We appreciate the opportunity to re*pond to her concern*. We have reviewed the complaint and the related matter. A* a re*ult of our inve*tigation we have made the following determination*:
Fir*t, I would like to thank Mr*. [redacted] for providing u* feedback on our effort* a* thi* i* one tool we can u*e to continue to improve our operation*. On April 13th, of thi* year, our office received placement of the referenced account in Mr*. [redacted]’* name from our client. Our office doe* attempt to communicate with con*umer* by both mail and telephone to a**i*t in re*olving the account* placed with u* by our client*. A review of our record* doe* indicate we contacted Mr*. [redacted] on her per*onal phone April 15th, at which time *he declined to *et up an arrangement regarding her account. At no time during that conver*ation, did *he reque*t we cea*e contact with her. *ub*equently, on April 17th, after not being able to reach Mr*. [redacted] on her per*onal phone, our office did attempt to contact her at her place of employment. At that time, our office wa* informed we *hould cea*e call* to that number and it wa* immediately marked a* “do-not-call” and removed from our *y*tem. We apologize for any inconvenience our call* may have cau*ed a* thi* wa* not our intention. Further review doe**how that a* of April 23rd, Mr*. [redacted]’* account ha* been paid off and her file i* now clo*ed in our office. A* of today, I can confirm, United Recovery *y*tem*, LP, will no longer be contacting Mr*. [redacted] regarding thi* matter.
We appreciate Mr*. [redacted]’* effort* in working with u* to re*olve thi* matter. We *incerely hope thi* repre*ent* a *ati*factory re*olution to her concern*. I would invite you or her to contact me directly if I can be of further a**i*tance.
Kind regard*,
[redacted]. [redacted]
[redacted]
United Recovery *y*tem*, LP
713.977.1234 x3974
[redacted] 24, 2014 Re: [redacted]
Case No.: [redacted] No.: [redacted] Dear [redacted] Department:
This letter is in response to your complaint forwarded by your office regarding [redacted]. The undersigned is the [redacted] for United Recovery Systems, LP....
We appreciate the opportunity to respond to your concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations:
First, I would like to thank [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operations. Recently, our office received placement of an account in [redacted] name from one of our clients. In the co[redacted]e of doing business, our company does attempt to communicate with consumers by both mail and telephone to assist in resolving the accounts placed in our office. Additionally, in the state of [redacted], we are permitted to discuss those accounts with [redacted] of the consumer with an account in our office. Our records indicate that during our attempts to locate [redacted] one of our agents came in contact with [redacted]. During that conversation, [redacted] informed our agent [redacted] was [redacted] of [redacted]. At that time, our agent explained [redacted] could discuss the matter with [redacted] if [redacted] could very personal information we had on file in order to confirm [redacted] was [redacted] of [redacted]. After [redacted] sucessfully verifed [redacted] information, our agent then informed [redacted] of the details of the account as legally permitted.
Per [redacted]’s request, we will cease from contacting her, close the file in our office, and return the account to the back creditor. As of today, I can confirm that [redacted] will no longer be contacting [redacted] in regards to this account. We appreciate [redacted] efforts in working with us to resolve this matter. We apologize for any inconvenience that may have occurred as this was not our intention. We sincerely hope this represents a satisfactory resolution to [redacted] concerns. I would invite you or [redacted] to contact me directly if I can be of furt[redacted] assistance.
Kindest regards,
[redacted]
United Recovery Systems, LP
[redacted] ext. [redacted]