Alluraluxe Face Cream

This company, ALLURALUXE, will have your money like it or not even if you cancel before the day trial is over I did not even know it was a day trialI received the cream and eye serum in a plain brown box which they fit in...no paper work or anything else just the two small bottles, having to pay only the shipping on each oneWhen I read about the scams I immediately made sure to cancel so they would not send me any more or charge me for more jars All the time I was cancelling they were trying to give me discounts and kept interruptingI finally got the cancellation # when I kept saying no no no no! I checked my bank account the next day and they had taken the full price out of my acct for $178.00...I will never get this money backThat is why I am warning others to know about this scam to get you moneyThey make at least the on each person they scam! Lesson learned!

To: Revdex.comThank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our face cream and eye serum on a day trial basis back on 02/05/and paid the shipping and handling fees of $and $The trial expired on 02/19/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/19/2018: $for the eye serum and $for the face creamThe customer contacted our Customer Service on 03/03/and requested refunds so we processed a 50% refund for each product: $for the eye serum and $for the face creamHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining 50% refund for the charges on 02/19/for any misunderstanding when placing the orderHere are the refund confirmations:$Trans-ID: [redacted] dated 03/08/$Trans-ID: [redacted] dated 03/08/The refunds should reflect on the customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

To: [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our face cream and eye serum on a day trial basis back on 12/16/and paid the shipping and handling fees of $and $The trial expired on 12/30/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/30/2017: $for the eye serum and $for the eye serum.The customer contacted our Customer Service on 01/02/and requested refundsWe immediately cancelled their account and provided a 75% refund for each product: $for the eye serum and $for the face creamUnfortunately on 01/08/the customer's account was flagged as a chargeback due to the customer filing a dispute with their financial institution, in which their financial institution has ruled the dispute in our favorAt this time we are unable to provide the customer with additional refunds, we appreciate your understanding

I signed up online for a free trial of face cream and could not find anywhere on the order website to proceed unless I added the eye serum order also Website clearly stated in large print I would only be charged $and $for product shippingThis Order Number: [redacted] was placed on May 11/ I never received an email confirmation of this order or tracking status and it arrived while I was out of country (in Canada) tending to family issues Upon returning I was shocked to see the extra charge of $on my credit card $( [redacted] )and $( [redacted] )These charges were billed on May 24/ I contacted Alluraluxe customer service by phone and the first agent rudely hung up on me in the middle of me asking a question about billingTen minutes later another agent did exactly the same thing Both times, the agent started out very friendly and congenial but quickly changed their demeanor when each of them could not adequately answer

well where do I start, ) On March 14, I received a call from ALLURALUXE Skin care Company sales representive...the person stated that they had a product I could received for only $ for a FREE TRIAL for day's & for $more I COULD RECEIVE another product free for DAY'S JUST HAD TO PAY FOR THE SHIPPING & Handling, ) Never did she say anything about cancelling my order in day's or that I would be charged $ , ) there was no information given on this policy in the box or email or by phone) On March 28, - 10:a.m I called the company to cancel my order it was a mins & sec call & also called again the same night again March 28, at 9:mountain time, that call was mins & seccall ( so that was the 14th day) they try to charge my card $ not even a minute had gone by, when I got off the phone my bank call me saying they r trying to take the money out, so on April 2, the took the money out totaling $ 178.00, it is shameful practice to do this to hard working people

To: Revdex.comThank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our face cream and eye serum on a day trial basis back on 02/09/and paid the shipping and handling fees of $and $The trial expired on 02/23/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/23/2018: $for the eye serum and $for the face creamThe customer contacted our Customer Service on 02/23/and requested for the subscription to be cancelled, which we didLater on 03/01/our chargeback prevention team processed a full refund for the charges on 02/23/due to our customer filing a dispute through their financial institutionHere are the refund confirmations:$Trans-ID: dated 03/01/ $Trans-ID: dated 03/01/2018.The refunds should reflect on the customer’s card within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

I ordered a sample of their facial cream product as advertisedMy cart was populated automatically with the eye serum sampleI paid approximately $for the samples to be shippedThere was absolutely no indication of any future charges or need for me to contact the company againIn addition, the packing slip makes no mention of any future chargesIt simply reads "thank you for your order" and the products I purchased A couple of weeks latter I was billed $from this company in two separate charges of $I immediately called the company because I did not authorize any other charges nor did I purchase any other productsI was told that I had "agreed" to a trial period which I needed to cancel prior to some date or I would be charged the "full price"$apparently in the "full price" for these two very small samples I let the CSR person know that I absolutely did not agree to this charge and that this whole situation was a scamI demanded an immediate refundThe rep

I think this should be iklegal.I am in disability and the took $out of my accoubt I was unable to pay my electric bill or but groceries! They use different stories to sell the same product! It is totally a scam!

I was dissatisfied with productIt made my skin sweatI was expecting a day trial periodThe company charged my credit card/ debit without noticeI purchased a trail size product on August 28thWith shipping time on product was at least days before arrivalThey charged my account on September 12thWhen I noticed the charges for product on 17th, I immediately called the companyI was told that I was suppose to call within daysBut the advertisement indicates daysThe company sent out no information to me about any type of auto shipping and the cost of monthly productVery dissatisfied with customer service and their service with the consumer servicesWhen I called the agent was very programmed to not respecting the consumerI have not received the product that I was charged for on the second issue of this productSo where is itI would like for them to refund the chargesMy original order number is *** The agent gave me a cancellation number ***I stated

This company, ALLURALUXE, will have your money like it or not even if you cancel before the day trial is over I did not even know it was a day trialI received the cream and eye serum in a plain brown box which they fit in...no paper work or anything else just the two small bottles, having to pay only the shipping on each oneWhen I read about the scams I immediately made sure to cancel so they would not send me any more or charge me for more jars All the time I was cancelling they were trying to give me discounts and kept interruptingI finally got the cancellation # when I kept saying no no no no! I checked my bank account the next day and they had taken the full price out of my acct for $178.00...I will never get this money backThat is why I am warning others to know about this scam to get you moneyThey make at least the on each person they scam!
Lesson learned!

Hi there I receive a free trial from this company for for a face creamI receive my bank statement after days and was bill and I call the company and told them that the cream broke my Skin out in a rash I asked for a Refund They said no but they will send me a complementary gift

well where do I start,
) On March 14, I received a call from ALLURALUXE Skin care Company sales representive...the person stated that they had a product I could received for only $ for a FREE TRIAL for day's & for $more I COULD RECEIVE another product free for DAY'S JUST HAD TO PAY FOR THE SHIPPING & Handling,
) Never did she say anything about cancelling my order in day's or that I would be charged $ ,
) there was no information given on this policy in the box or email or by phone) On March 28, - 10:a.m I called the company to cancel my order it was a mins & sec call & also called again the same night again March 28, at 9:mountain time, that call was mins & seccall
( so that was the 14th day) they try to charge my card $ not even a minute had gone by, when I got off the phone my bank call me saying they r trying to take the money out, so on April 2, the took the money out totaling $ 178.00,
it is shameful practice to do this to hard working people

My wife had a problem not with the product but with a misunderstanding of returning unused product that was not orderAfter filling a complaint with the Revdex.com we were contacted by a representative who resolved the problem and apologized for the misunderstandingWe are happy that the problem was resolved

I signed up online for a free trial of face cream and could not find anywhere on the order website to proceed unless I added the eye serum order also
Website clearly stated in large print I would only be charged $and $for product shippingThis Order Number: *** was placed on May 11/
I never received an email confirmation of this order or tracking status and it arrived while I was out of country (in Canada) tending to family issues
Upon returning I was shocked to see the extra charge of $on my credit card $(***)and $(***)These charges were billed on May 24/
I contacted Alluraluxe customer service by phone and the first agent rudely hung up on me in the middle of me asking a question about billingTen minutes later another agent did exactly the same thing
Both times, the agent started out very friendly and congenial but quickly changed their demeanor when each of them could not adequately answer

So I saw an ad about *** *** and it was talking about a cream that she created and that she doesn't need any more money so she has allotted some day trials to give out and you only have to pay shipping and handlingWell days later I'm charged 88.08$ I call and they state that it's in the terms and conditions well I go to look for that and there is a completely different cream associated with the ad called dermaliftI'm apolled with the advertising and I feel scammed, I thought I was getting a trial for the shipping and handling and ended up paying $for a scam creamI want my money back plus the fees I have to pay for my insurance and car payment being lateAnd I think it should be properly labeled that you have to contact them to cancel some trial to not be charged $And they should not be allowed to use the same advertisement with the same people's faces showing results for different creams it's advertisement!

On October 10, 2018, I ordered a sample of their facial cream product as advertisedI was introduced automatically with the eye serum sampleI paid $and $for the two sample products to be shippedThere was absolutely no indication of any future charges In addition, the packing slip does not mention any future charges It reads "Thank you for your order" and the products I purchased Then this month, November 2018, I was billed $from this company in two separate charges of $and the other $ I immediately called the company because I did not authorize any other charges and did not receive any other products I was told that I had "agreed" to a trial period which I needed to cancel prior to some date or I would be charged the "full price"$apparently in the "full price" for these two very small samplesI absolutely did not agree to this charge and that this whole situation was a scamI demanded an immediate refund, the representative told me they

Was to be only $4.95!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you very very much for your help with this! I believe it is resolved. I will check my card for the refund. Without your help I am quite sure it would not have been refunded. Regards,
*** ***

Like the others, I ordered the free trial of When I got my credit card bill they had charged
my account $!!!!!!!!!! I was never told I had to cancel in days !!!!!!!!! Beware!

In July 2018, I was offered a free sample from Alluralux Face cream Not realizing that they added Eye cream to my free face cream order I decided I would accept the Eye cream and the face cream When I clicked to add my mailing address, they then charged me for shipping I agreed to pay for the shippingAs I was balancing my accounts, I found that Alluralux debited my account in August and September for $88.04, Today on September 18th, I received a package with more cream I contacted my bank to have then return the debit, but because of the way I purchased it with my card, I have to have the selling company refund me I contacted the company, and found that, this was happening more than they knew what to do They agreed to refund me the charge of $but would not refund the prior charge I am very disappointed in this I contacted the company in July after I ordered the "FREE" samples and told them then I did not want to subscribe to a monthly charge I assumed the