Allure Design Landscape Architects Construction Services, Inc.

We were put on retainer by [redacted] for a landscape and masonry design. I usually in 99% of the time, I set up a consultation at the client’s property to take before pictures, take field measurements and prepare an existing conditions plan to design from. After emailing the design for agreement, it was sent back signed with a check for the retainer. I asked what would be a good time to come out to their home to have a site meeting, [redacted] wanted to come to our office and showroom to look at samples and ideas. He was to bring a certified plot plan and before pictures which he did, [redacted] came with his wife on Sunday July 13, 2016, we spent a couple of hours going over his difficult property, I made many notes per area for design, picture by picture. I explained I would put a set of preliminary but complete 24”x36” colored to scale plans and mailed them with a budget sheet to [redacted] and his wife approximately 10 days from our meeting. I followed up with a call to set up a design meeting at their home and I was told by [redacted] “not yet” they wanted time to go through the plans and mark them up (typical) and he would be in touch to set up a meeting, obviously it was a very busy year for us, so his folder was filed in what we call “pending customers”, yes, I forgot about [redacted] and his wife as I was to wait for his call. Now 2 months have gone by and I receive this complaint from Revdex.com. I am willing to go to their home and view the property, make my notes and go over theirs. It clearly states in the design agreement “the client is due a full complete set of plans with one complete revision”. I deal with 5-7 clients a week for 37 years and have seen it all, but must say I have never had a client to my design studio before I have gone to their home!Sincerely,[redacted] [redacted]CEO – Allure Design ..

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Here is what we can agree with his response.   #1.  We did spend close to $150k with Allure Design, #2 We have never questioned the quality of work, #3 The waiver supplied by [redacted] and his Attorney was signed on the pretense that the electrician was paid in full by Allure back in April of 2016.  Here is what we would like to supply now and state: There are no threats, the reality is we have filed with the Attorney General, Secretary of State, and currently completing a small claims application.  I am attaching our contract that calls out Allure was responsible for electric, plumbing and permitting, He relied on me to find him local sub-contractors who have both agreed to submit an affidavit stating they both spoke with Allure, provided pricing and were told to proceed.   In no place is there a call out for an allowance for electrical or plumbing in the contract.   So if I exceeded my allowance by 50%, my contract with Allure has nothing included to that affect.  Secondly, I would ask that he supply proof (Cancelled Checks payable to Town of [redacted], payable to [redacted] Electrical, payable to [redacted] [redacted]) that he paid is portion.   It is not possible,  since he never paid any of this, but the contract clearly calls it out. It is disappointing that it has to come to this, but what is right is right,  Allure could have a very satisfied customer but instead choose to not take responsibility for expenses tied to the project.
Regards,
[redacted]

We did work for [redacted] at her Lexington home in the Spring of this year. [redacted] was a very involve client in her project (which we like as a Company). Attached is [redacted]'s final billing of the project completed at her home and so you can see, [redacted] has a $107 that she owes us and is refusing to pay....

I like [redacted] as a person and I enjoyed working with her on her hardscape, landscape project. I have no idea why she would post a negative review online when in fact we do not owe her a refund, she owes us a balance. AS CONSUMERS PLEASE REVIEW OUR DETAILED INVOICING TO [redacted] AND MAKE UP YOUR OWN DETERMINATION OF THE FACTS.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I can see the business owner is angry about the state of the project.  Unfortunately, I have been the party to sustain a loss here of over $22k.  Contracts where signed and provisions were not met on the part of Allure Design.  There is no way to be clearer about that and I have demonstrated that at length previously.  The Conservation Commission (as much as the business owner would like it to) has no bearing on that fact.  I have posted reviews on sites so that no one else ends up on the same situation as I did.
Regards,
[redacted]