DearRevdex.com: Weunderstand that the customer would like to return and believes the unit doesnot work for him. Additionally, thecustomer does not want his debt owed sent to collections. Thecustomer’s package was delivered to him on January *, 2015. The customer...
placed his order online and wasgiven the 60 day Money Back Guarantee (MBG) when he placed the order. Under the Guarantee, the customer has 60 daysto return the unit for a refund of the purchase price. If the customer keeps the unit for at least45 days of the 60 days, we will return shipping both ways and refund theproduct price. This information was alsoincluded on the packing slip when he received his package. The customer’sMBG ended on March * and he has not contacted us regarding his order. He paid $118.26 and was placed intocollections for $206.64 on April **, 2015. On May **, 2015, the customer paid his debt owed to collections and has beenremoved. Wesincerely apologize to the customer; however, we cannot authorize a return fora refund at this point because he is outside of the MBG. Pleasehave the customer contact us at ###-###-####, Monday through Friday,between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm(PST) for further assistance. ThankYou, [redacted]
[redacted]RadiancyTeam
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The No No company has never sent me a prepaid label to return their product so how can they expect me to pay for the shipping when I cancelled the order minutes after it was ordered because of their misleading advertisement that indicated a one time charge for $111. In the company's reply they have admitted that I contacted their Customer Service to cancel the order but now say they could not find the order but yet shipped it out anyway. How convenient and confusing this statement is. Also, I do understand their statement of a "charge back" in their favor as my credit card company refunded me the initial charge of $111 and have not allowed the No No company to bill my credit card for any other unauthorized charges. I do not know what this company is trying do here. As I have stated before, if they what their product back they need to send me a prepaid label and they must stop any collections if they do not want me to proceed with a consumer complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Revdex.com: We are responding to the customer’s complaint. We understand this was a gift to the customer; however, we are unable to locate an order with the information provided. If the unit was purchased directly through us or through an approved dealer and the customer has proof of purchase, we can offer the customer a warranty exchange if the unit is damaged, but we cannot offer a refund. Please note that if the customer did not purchase her no!no! through an approved dealer, she will have to request a refund from where she originally purchased the unit. We sincerely apologize to the customer, but since we are unable to locate the order in our system, we consider the complaint closed. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance. Thank You, Julie L[redacted] Radiancy Team
Dear Revdex.com: We are writing concerning the customer's complaint and understand she would like to return her unit. As stated in our previous response, we will not accept a return from the customer. Please note that we consider this complaint closed. We sincerely apologize to the customer for any inconvenience. Please have the customer contact us at [redacted], Monday through Friday for further assistance. Thank you, Julie L[redacted] Radiancy Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I received the replacement Unit and it makes the same clunking noise. I would like to return it now for a refund. I do not wish to wait for the special return window of 45-60 days when I can get a free return label. Please consider granting a free return label. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern. Thecustomer was given the full price of the unit when he placed his order. For reference, I have included a copy of theorder page, showing the full price. Thecustomer placed his order on September **, 2015, and was given the terms andconditions, as well as the 60 day Money Back Guarantee (MBG) when he placed theorder online. Under the Guarantee, thecustomer has 60 days to return the unit for a refund of the purchaseprice. If the customer keeps the unitfor at least 45 days of the 60 days, we will return shipping both ways andrefund the product price. The customer’spackage was delivered to him on September **, 2015. His 45th day starts on November * andhis MBG will end on November **, 2015. Additionally,on October *, the customer filed a chargeback for $99.00. We cannot refund this account until thechargeback is resolved with the bank. On September**, we attempted to reach out to the customer to give him return instructions,but we were not able to reach the customer. We welcome any questions that he may have. Please feel free to contact us at ###-###-####, Mondaythrough Friday, between the hours of 6a to 6p (PST) for furtherassistance. Thankyou, JulieL[redacted]RadiancyTeam
Dear Revdex.com: We are writing concerning the customer's complaint. We understand the customer wanted to return the Kyrobak before her 45 days and wanted return shipping paid. We are unable to refund the customers shipping because she returned before her 45th...
day. The customer placed the order through our call center on June **, 2016, and was given the 60 day Money Back Guarantee (MBG) when she placed the order. The customer agreed to the trial offer and paid $19.95 to have the unit sent to her. Under the trial offer, the $19.95 is not refundable. The customer’s order was delivered to her on June **, 2016, and her 60 day MBG will end on August **, 2016. Under the Guarantee, the customer has 60 days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least 45 days of the 60 days, we will return shipping both ways and refund the product price. This information was given to the customer when she placed the order. Additionally, this information was also included on the packing slip when the customer received her package. We have also included a sample copy of the packing slip for reference. The customer called customer service on July 5 and was told she did not qualify for the MBG because she had not reached her 45th day. She was told she could still return for a refund, but we would not pay her return shipping. The customer returned her unit to us on July **. Since she only paid the $19.95, her remaining payments were canceled. We sincerely apologize to the customer for any inconvenience. Please have the customer contact us at [redacted], Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance. Thank you, Julie L[redacted] Radiancy Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I will wait until late June to return it before the July [redacted] cut-off date.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I DO NOT HAVE THAT INFORMATION. I DID NOT PURCHASE THE DEVICE SINCE IT WAS A GIFT!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Revdex.com: We are writing in response to the customer’s complaint. We understand that the customer would like to return outside of our 60 day Money Back Guarantee (MBG). The customer placed her order on September **, 2015, online and was given the terms and...
conditions of the MBG when she placed the order. Her package was delivered to her address on file on September **, 20** and her MBG ended on November **, 2015. Under the MBG, the customer has 60 days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least 45 days of the 60 days, we will return shipping both ways and refund the product price. The customer contacted us on October * and spoke to a customer service agent. The agent helped her use the unit and the customer agreed to keep using until her MBG was over. The customer did not contact us to return until November **, 2015, which was outside of the MBG. At this point, we cannot authorize a return for a refund. As a point of information, the customer spoke to a customer service agent each time she called in. We do not have a receptionist who answers calls. We sincerely apologize to the customer for any inconvenience. We welcome any questions that she may have. Please feel free to contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance. Thank you, Julie L[redacted] Radiancy Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There statement that they refunded my purchase is not true. As I said in my complaint they charged my [redacted] card $119.92 on 2/**/15 and $99.97 on 4/*/15 which is $219.89. On 4/*/15 they put $199.94 back on my card so they owe me at least $19.95 and I think they should pay my return shipping of $18.66 the nonsense about using there device for a few more days was not going to help my back at all.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I am glad they fixed their website but I informed them the day I ordered it that I wanted to return the item and I told them why. The number they provided rang without end and it is on a different time zone than I am on. I finally emailed them to contact them again and they refused to respond with the RMA by email. They repeatedly sent me the same message by email to call the number. Then they stopped responding to my emails. I was finally able to call during their time zone and they stated the 60 day time frame was exceeded. They clearly disregarded my request to return the item on Feb [redacted] and refuse to acknowledge that my intent to return the item within the 60 day period was clearly stated to them. This is clearly their lack of customer service and I should have checked them out on Consumer Reports before I ever went to their site. I was able to return the [redacted] NoNo product I bought after 60 days (I paid less for the Pro5 from them) but this company that fraudulently charged me three times the advertised price will not take their product back even after I told them it only works sporadically and then it doesn't even do what it promised. This company does not care about its customer's satisfaction nor does it have the integrity it claims it has. They knew I was trying to return the item the day I ordered it. February [redacted], the day I told them I wanted to cancel the order, was a Saturday and they claimed on March [redacted] @ 2:16 PM that they couldn't cancel the order because it already shipped. Clearly, they lied because I received an email March [redacted] @ 6:03 PM that the order had shipped AND no tracking number was provided for me to check it. I didn't receive the item until 3 weeks later. In the days of social media, it would not be wise for this company to treat their customers this way. But then again, they apparently do not care about much anyway. Actions speak louder than words and this company has spoken volumes about how poorly their business practices are. They give a 60 day window and the product isn't an everyday usage item and may only be used 2 or 3 times in the 60 day period, less the time it took to deliver the item, leaves 1 or 2 times using it. After the phone center ignores their phones for weeks, I would find it hard to believe they allow anyone to return the product; and then I bet they would claim X amount have been sold...! Well, shame on them! I am disgusted with the way this company and can play a cat and mouse game with other people's money and expect the public to pay for their obviously phony product and deceptive website! I never completed the order in the first place! *
[redacted]
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Revdex.com: We are writing in response to the customer’s rejection. The customer was sent an email with a promotion code to purchase the no!no! plus for $99. At the bottom of the promotion email she received, it is specified that all sales are final. A copy of this email was included in the previous response, and has been attached again with the “all sales final” disclaimer highlighted. Because of this, we are unable to accept the customers return for a refund. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance. Thank you, [redacted] Radiancy Team
Dear
Revdex.com:We
are writing concerning the customer's complaint. We understand the rubber band
has slipped off the no!no! and the customer would like a warranty exchange
because the unit does not work. As a
courtesy, we will be happy to send the customer a one-time warranty...
exchange,
even though her warranty ended in 2013.
We have attempted to contact the customer and have not been able to
reach her. Please have this customer
contact us at the number below. We would like to discuss the warranty exchange
process with her.Additionally,
the customer indicated in her complaint that her no!no! was used on a daily
basis by more than one member of her family.
We are very happy to hear that the customer likes the no!no! and would
appreciate it if the customer would email us a testimonial regarding this. Please ask the customer to send the
testimonial to [redacted] and please ask her to also include a statement
saying that she authorizes us to use her email as a testimonial.Please
have the customer contact us at ###-###-####, Monday through Friday,
between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm
(PST) for further assistance. Thank
you,Julie
L[redacted]Radiancy
Team
DearRevdex.com: Weare writing concerning the customer's complaint. We understand the customerwanted to return her no!no! before her 45 days and wanted return shippingrefunded to her. We are unable torefund the customers shipping because she returned before her 45thday. Thecustomer was given the full 60 day Money Back Guarantee during the salescall. This was also included on herpacking slip when she received the package. Thecustomers email from May * was not responded to and we sincerely apologize forthis oversight. We appreciate the customerbringing this to our attention, as we are constantly striving for the highestlevel of customer service. Pleasehave the customer contact us at ###-###-####, Monday through Friday,between the hours of 6a to 6p (PST) for further assistance. Thankyou, [redacted]
[redacted]RadiancyTeam
DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern. Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback. As astandard...
operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer. Our goal is tomake sure that our visitors turn into well-informed buyers. When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed. Please note that this information is providedon the same landing page, as the page that the credit card information isentered. We do this because we want ourcustomers to see their full financial obligation at the time (and preferablyprior to) entering the credit/debit card information and proceeding with theirorder. Oncethe customer has entered payment information, and has clicked through to completetheir shopping experience, the website will show that the order has beensubmitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service. Thecustomer placed his order on November **, 2014, and was given the terms andconditions, as well as the 60 day Money Back Guarantee (MBG) when he placed theorder online. Under the Guarantee, thecustomer has 60 days to return the unit for a refund of the purchaseprice. If the customer keeps the unitfor at least 45 days of the 60 days, we will return shipping both ways andrefund the product price. The customer’spackage was delivered to him on November **, 2014, and his MBG ended January**, 2015. The customer called onFebruary **, to return, but at this point, he was outside of the MBG. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that he mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, [redacted]RadiancyTeam
Revdex.com:
I placed a call to the telephone number listed in the response from No!No!,###-###-#### and spoke with Customer Service Representative, Mike. I explained the issues surrounding this complaint. Mike confirmed that my name was indeed removed from Collections and that the matter was closed on 9/**/15. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to thank the Revdex.com for their assistance in resolving this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
While I appreciate receiving the check for the $320.13, the other matter is still very much unresolved. I did receive a replacement machine; in fact several and NONE of them worked. I still have a brand-new replacement Spa Touch Elite that has never worked. I called probably over 100 times and emailed and just like in the case of the check, my emails and calls were not returned. You received a LOT of money from me, including tens of thousands in bulbs over the years. I am just out the money for a completely worthless box of plastic that won't fire. I think that my money should be returned for that. I will be more than happy to send you the broken machine.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry that the customer is frustrated. We do stand by our Triple Guarantee. We provide the customer with a 60 day money back guarantee that doesn't begin until the customer's order is delivered. We make the guarantee timeframe as clear as we can to the customer and stress that in order to...
receive a refund, the customer would need to call our customer service within that timeframe (they can call on the 60th day and up to 5 grace days after and still get a refund). The guarantee terms are discussed twice in the sales call and are also provided to the customer in writing to make sure that the customer is very aware of the policy. The customer's package was delivered in June of 2013. The customer called to request a return/refund on 07/**/15, more than two years after the guarantee expired. We make the guarantee terms as clear as possible, but the responsibility to use the product within that timeframe and contact us if dissatisfied before it expires rests with the customer. If using the product appropriately customers should not experience discomfort or injury. However, if the customer is claiming that her device has caused injury and scarring, we ask that she mail in photographs of the injury/any medical documentation that she would want reviewed for further assistance.
Dear Revdex.com: We understand that the customer’s father-in-law ordered the product and believes the unit does not work for him. The order was placed on August **, 2015, and was delivered on August **, 2015. Under the Money Back Guarantee (MBG), the customer has 60 days...
to return the unit for a refund of the purchase price. If the customer keeps the unit for at least 45 days of the 60 days, we will return shipping both ways and refund the product price. The customer’s MBG ended in October 2015. For reference, I have attached a sample packing slip explaining the MBG. Additionally, the complaint mentions that our customer service line was contacted, but we were unable to locate a call. We sincerely apologize to the customer; however, we cannot authorize a return for a refund at this point because he is outside of the MBG. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance. Thank You, Julie L[redacted] Radiancy Team
DearRevdex.com: Weunderstand that the customer would like to return and believes the unit doesnot work for him. Additionally, thecustomer does not want his debt owed sent to collections. Thecustomer’s package was delivered to him on January *, 2015. The customer...
placed his order online and wasgiven the 60 day Money Back Guarantee (MBG) when he placed the order. Under the Guarantee, the customer has 60 daysto return the unit for a refund of the purchase price. If the customer keeps the unit for at least45 days of the 60 days, we will return shipping both ways and refund theproduct price. This information was alsoincluded on the packing slip when he received his package. The customer’sMBG ended on March * and he has not contacted us regarding his order. He paid $118.26 and was placed intocollections for $206.64 on April **, 2015. On May **, 2015, the customer paid his debt owed to collections and has beenremoved. Wesincerely apologize to the customer; however, we cannot authorize a return fora refund at this point because he is outside of the MBG. Pleasehave the customer contact us at ###-###-####, Monday through Friday,between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm(PST) for further assistance. ThankYou, [redacted]
[redacted]RadiancyTeam
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The No No company has never sent me a prepaid label to return their product so how can they expect me to pay for the shipping when I cancelled the order minutes after it was ordered because of their misleading advertisement that indicated a one time charge for $111. In the company's reply they have admitted that I contacted their Customer Service to cancel the order but now say they could not find the order but yet shipped it out anyway. How convenient and confusing this statement is. Also, I do understand their statement of a "charge back" in their favor as my credit card company refunded me the initial charge of $111 and have not allowed the No No company to bill my credit card for any other unauthorized charges. I do not know what this company is trying do here. As I have stated before, if they what their product back they need to send me a prepaid label and they must stop any collections if they do not want me to proceed with a consumer complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Revdex.com: We are responding to the customer’s complaint. We understand this was a gift to the customer; however, we are unable to locate an order with the information provided. If the unit was purchased directly through us or through an approved dealer and the customer has proof of purchase, we can offer the customer a warranty exchange if the unit is damaged, but we cannot offer a refund. Please note that if the customer did not purchase her no!no! through an approved dealer, she will have to request a refund from where she originally purchased the unit. We sincerely apologize to the customer, but since we are unable to locate the order in our system, we consider the complaint closed. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance. Thank You, Julie L[redacted] Radiancy Team
Dear Revdex.com: We are writing concerning the customer's complaint and understand she would like to return her unit. As stated in our previous response, we will not accept a return from the customer. Please note that we consider this complaint closed. We sincerely apologize to the customer for any inconvenience. Please have the customer contact us at [redacted], Monday through Friday for further assistance. Thank you, Julie L[redacted] Radiancy Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I received the replacement Unit and it makes the same clunking noise. I would like to return it now for a refund. I do not wish to wait for the special return window of 45-60 days when I can get a free return label. Please consider granting a free return label. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern. Thecustomer was given the full price of the unit when he placed his order. For reference, I have included a copy of theorder page, showing the full price. Thecustomer placed his order on September **, 2015, and was given the terms andconditions, as well as the 60 day Money Back Guarantee (MBG) when he placed theorder online. Under the Guarantee, thecustomer has 60 days to return the unit for a refund of the purchaseprice. If the customer keeps the unitfor at least 45 days of the 60 days, we will return shipping both ways andrefund the product price. The customer’spackage was delivered to him on September **, 2015. His 45th day starts on November * andhis MBG will end on November **, 2015. Additionally,on October *, the customer filed a chargeback for $99.00. We cannot refund this account until thechargeback is resolved with the bank. On September**, we attempted to reach out to the customer to give him return instructions,but we were not able to reach the customer. We welcome any questions that he may have. Please feel free to contact us at ###-###-####, Mondaythrough Friday, between the hours of 6a to 6p (PST) for furtherassistance. Thankyou, JulieL[redacted]RadiancyTeam
Dear Revdex.com: We are writing concerning the customer's complaint. We understand the customer wanted to return the Kyrobak before her 45 days and wanted return shipping paid. We are unable to refund the customers shipping because she returned before her 45th...
day. The customer placed the order through our call center on June **, 2016, and was given the 60 day Money Back Guarantee (MBG) when she placed the order. The customer agreed to the trial offer and paid $19.95 to have the unit sent to her. Under the trial offer, the $19.95 is not refundable. The customer’s order was delivered to her on June **, 2016, and her 60 day MBG will end on August **, 2016. Under the Guarantee, the customer has 60 days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least 45 days of the 60 days, we will return shipping both ways and refund the product price. This information was given to the customer when she placed the order. Additionally, this information was also included on the packing slip when the customer received her package. We have also included a sample copy of the packing slip for reference. The customer called customer service on July 5 and was told she did not qualify for the MBG because she had not reached her 45th day. She was told she could still return for a refund, but we would not pay her return shipping. The customer returned her unit to us on July **. Since she only paid the $19.95, her remaining payments were canceled. We sincerely apologize to the customer for any inconvenience. Please have the customer contact us at [redacted], Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance. Thank you, Julie L[redacted] Radiancy Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I will wait until late June to return it before the July [redacted] cut-off date.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I DO NOT HAVE THAT INFORMATION. I DID NOT PURCHASE THE DEVICE SINCE IT WAS A GIFT!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Revdex.com: We are writing in response to the customer’s complaint. We understand that the customer would like to return outside of our 60 day Money Back Guarantee (MBG). The customer placed her order on September **, 2015, online and was given the terms and...
conditions of the MBG when she placed the order. Her package was delivered to her address on file on September **, 20** and her MBG ended on November **, 2015. Under the MBG, the customer has 60 days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least 45 days of the 60 days, we will return shipping both ways and refund the product price. The customer contacted us on October * and spoke to a customer service agent. The agent helped her use the unit and the customer agreed to keep using until her MBG was over. The customer did not contact us to return until November **, 2015, which was outside of the MBG. At this point, we cannot authorize a return for a refund. As a point of information, the customer spoke to a customer service agent each time she called in. We do not have a receptionist who answers calls. We sincerely apologize to the customer for any inconvenience. We welcome any questions that she may have. Please feel free to contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance. Thank you, Julie L[redacted] Radiancy Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There statement that they refunded my purchase is not true. As I said in my complaint they charged my [redacted] card $119.92 on 2/**/15 and $99.97 on 4/*/15 which is $219.89. On 4/*/15 they put $199.94 back on my card so they owe me at least $19.95 and I think they should pay my return shipping of $18.66 the nonsense about using there device for a few more days was not going to help my back at all.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I am glad they fixed their website but I informed them the day I ordered it that I wanted to return the item and I told them why. The number they provided rang without end and it is on a different time zone than I am on. I finally emailed them to contact them again and they refused to respond with the RMA by email. They repeatedly sent me the same message by email to call the number. Then they stopped responding to my emails. I was finally able to call during their time zone and they stated the 60 day time frame was exceeded. They clearly disregarded my request to return the item on Feb [redacted] and refuse to acknowledge that my intent to return the item within the 60 day period was clearly stated to them. This is clearly their lack of customer service and I should have checked them out on Consumer Reports before I ever went to their site. I was able to return the [redacted] NoNo product I bought after 60 days (I paid less for the Pro5 from them) but this company that fraudulently charged me three times the advertised price will not take their product back even after I told them it only works sporadically and then it doesn't even do what it promised. This company does not care about its customer's satisfaction nor does it have the integrity it claims it has. They knew I was trying to return the item the day I ordered it. February [redacted], the day I told them I wanted to cancel the order, was a Saturday and they claimed on March [redacted] @ 2:16 PM that they couldn't cancel the order because it already shipped. Clearly, they lied because I received an email March [redacted] @ 6:03 PM that the order had shipped AND no tracking number was provided for me to check it. I didn't receive the item until 3 weeks later. In the days of social media, it would not be wise for this company to treat their customers this way. But then again, they apparently do not care about much anyway. Actions speak louder than words and this company has spoken volumes about how poorly their business practices are. They give a 60 day window and the product isn't an everyday usage item and may only be used 2 or 3 times in the 60 day period, less the time it took to deliver the item, leaves 1 or 2 times using it. After the phone center ignores their phones for weeks, I would find it hard to believe they allow anyone to return the product; and then I bet they would claim X amount have been sold...! Well, shame on them! I am disgusted with the way this company and can play a cat and mouse game with other people's money and expect the public to pay for their obviously phony product and deceptive website! I never completed the order in the first place! *
[redacted]
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Revdex.com: We are writing in response to the customer’s rejection. The customer was sent an email with a promotion code to purchase the no!no! plus for $99. At the bottom of the promotion email she received, it is specified that all sales are final. A copy of this email was included in the previous response, and has been attached again with the “all sales final” disclaimer highlighted. Because of this, we are unable to accept the customers return for a refund. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance. Thank you, [redacted] Radiancy Team
Dear
Revdex.com:We
are writing concerning the customer's complaint. We understand the rubber band
has slipped off the no!no! and the customer would like a warranty exchange
because the unit does not work. As a
courtesy, we will be happy to send the customer a one-time warranty...
exchange,
even though her warranty ended in 2013.
We have attempted to contact the customer and have not been able to
reach her. Please have this customer
contact us at the number below. We would like to discuss the warranty exchange
process with her.Additionally,
the customer indicated in her complaint that her no!no! was used on a daily
basis by more than one member of her family.
We are very happy to hear that the customer likes the no!no! and would
appreciate it if the customer would email us a testimonial regarding this. Please ask the customer to send the
testimonial to [redacted] and please ask her to also include a statement
saying that she authorizes us to use her email as a testimonial.Please
have the customer contact us at ###-###-####, Monday through Friday,
between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm
(PST) for further assistance. Thank
you,Julie
L[redacted]Radiancy
Team
DearRevdex.com: Weare writing concerning the customer's complaint. We understand the customerwanted to return her no!no! before her 45 days and wanted return shippingrefunded to her. We are unable torefund the customers shipping because she returned before her 45thday. Thecustomer was given the full 60 day Money Back Guarantee during the salescall. This was also included on herpacking slip when she received the package. Thecustomers email from May * was not responded to and we sincerely apologize forthis oversight. We appreciate the customerbringing this to our attention, as we are constantly striving for the highestlevel of customer service. Pleasehave the customer contact us at ###-###-####, Monday through Friday,between the hours of 6a to 6p (PST) for further assistance. Thankyou, [redacted]
[redacted]RadiancyTeam
DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern. Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback. As astandard...
operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer. Our goal is tomake sure that our visitors turn into well-informed buyers. When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed. Please note that this information is providedon the same landing page, as the page that the credit card information isentered. We do this because we want ourcustomers to see their full financial obligation at the time (and preferablyprior to) entering the credit/debit card information and proceeding with theirorder. Oncethe customer has entered payment information, and has clicked through to completetheir shopping experience, the website will show that the order has beensubmitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service. Thecustomer placed his order on November **, 2014, and was given the terms andconditions, as well as the 60 day Money Back Guarantee (MBG) when he placed theorder online. Under the Guarantee, thecustomer has 60 days to return the unit for a refund of the purchaseprice. If the customer keeps the unitfor at least 45 days of the 60 days, we will return shipping both ways andrefund the product price. The customer’spackage was delivered to him on November **, 2014, and his MBG ended January**, 2015. The customer called onFebruary **, to return, but at this point, he was outside of the MBG. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that he mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, [redacted]RadiancyTeam
Revdex.com:
I placed a call to the telephone number listed in the response from No!No!,###-###-#### and spoke with Customer Service Representative, Mike. I explained the issues surrounding this complaint. Mike confirmed that my name was indeed removed from Collections and that the matter was closed on 9/**/15. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to thank the Revdex.com for their assistance in resolving this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
While I appreciate receiving the check for the $320.13, the other matter is still very much unresolved. I did receive a replacement machine; in fact several and NONE of them worked. I still have a brand-new replacement Spa Touch Elite that has never worked. I called probably over 100 times and emailed and just like in the case of the check, my emails and calls were not returned. You received a LOT of money from me, including tens of thousands in bulbs over the years. I am just out the money for a completely worthless box of plastic that won't fire. I think that my money should be returned for that. I will be more than happy to send you the broken machine.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry that the customer is frustrated. We do stand by our Triple Guarantee. We provide the customer with a 60 day money back guarantee that doesn't begin until the customer's order is delivered. We make the guarantee timeframe as clear as we can to the customer and stress that in order to...
receive a refund, the customer would need to call our customer service within that timeframe (they can call on the 60th day and up to 5 grace days after and still get a refund). The guarantee terms are discussed twice in the sales call and are also provided to the customer in writing to make sure that the customer is very aware of the policy. The customer's package was delivered in June of 2013. The customer called to request a return/refund on 07/**/15, more than two years after the guarantee expired. We make the guarantee terms as clear as possible, but the responsibility to use the product within that timeframe and contact us if dissatisfied before it expires rests with the customer. If using the product appropriately customers should not experience discomfort or injury. However, if the customer is claiming that her device has caused injury and scarring, we ask that she mail in photographs of the injury/any medical documentation that she would want reviewed for further assistance.
Dear Revdex.com: We understand that the customer’s father-in-law ordered the product and believes the unit does not work for him. The order was placed on August **, 2015, and was delivered on August **, 2015. Under the Money Back Guarantee (MBG), the customer has 60 days...
to return the unit for a refund of the purchase price. If the customer keeps the unit for at least 45 days of the 60 days, we will return shipping both ways and refund the product price. The customer’s MBG ended in October 2015. For reference, I have attached a sample packing slip explaining the MBG. Additionally, the complaint mentions that our customer service line was contacted, but we were unable to locate a call. We sincerely apologize to the customer; however, we cannot authorize a return for a refund at this point because he is outside of the MBG. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance. Thank You, Julie L[redacted] Radiancy Team