DearRevdex.com: Weare writing in response to the customer’s complaint. We understand that the customer placed herorder through our call center and would like to return outside of our 60 dayMoney Back Guarantee (MBG). Thecustomer placed her order on February *, 2015, and...
was given the terms andconditions, as well as the 60 day MBG when she placed the order. The MBG was also included in the packing slipwhen the customer received her package. For reference, I have included a sample copy of our packing slip. Underthe Guarantee, the customer has 60 days to return the unit for a refund of thepurchase price. If the customer keepsthe unit for at least 45 days of the 60 days, we will return shipping both waysand refund the product price. Thecustomer’s package was delivered to her on February *, 2015, and her MBG endedApril *, 2015. The customer called on September* to return, but at this point, she was outside of the MBG. Since the customer is outside of the MBG, weare unable to authorize a return for a refund. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that she mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, JulieL[redacted]RadiancyTeam
Dear Revdex.com: We are writing concerning the customer's complaint. We understand that she is waiting for a refund. The customer purchased the Spa Touch Elite on March **, 2012, for $16,900 and received a credit for her previous device payments of...
$6,000. She paid off her balance on January **, 2013, and continued to purchase accessories for the device through June **, 2015. On May **, 2013, the customer contacted us because she was having issues with the device and she was sent a replacement with a free hand piece, retail value $1,500. We sincerely apologize that the customer’s phone call was not returned. The customer does have a credit balance on her account of $320.13. We reached out to the customer yesterday via email. The customer’s check #[redacted] for $320.13 was sent to her through [redacted], tracking number [redacted] Please have the customer contact us at [redacted], Monday through Friday for further assistance. Thank you, Julie L[redacted] Radiancy Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Not once in the advertising is there a visible dollar figure when checking out there will be a cost of $299 fro the product. The invoice visually reveals a price of $99. This is deceptive and misleading advertising to invoice visually a price of $99 on the Website, then when you click to order the product a receipt is generated with a "surprise" price of $299 which is false deceptive advertising and outright trickery to deceive consumers. I also discovered it is impossible to return the product using the phone numbers Radiancy gave me by phone message they would accept the return, now they tell the Revdex.com they won't pay the return shipping which violates their advertising flyer saying they will, without 45 days waiting period, which is another layer of false and misleading advertising by this company. Read my message I sent to Radiancy President/CEO today by e-mail[YourSend to: Radiancy Customer Service & Administration/President/CEO:Getting a phone message instruction by employee "Onya" to call your ###-###-#### telephone number she gave to me below, it is a invalid number that the operator told me was not for Kyrobak product. She gave me this number: ###-###-####, I pressed option #3 for returns information for Kyrobak and the phone line goes dead... nobody answers the phone! The return authorization is therefore impossible to obtain, in this case.I demand, from Radiancy, "Administration" step in and act to send to me by e-mail a valid RMA so I can return the Kyrobak product for a full refund. I also demand you send to me, as you have advertised, a prepaid return shipping label or refund the cost of shipping to me as advertised.If you ignore this e-mail or give to me more impossible procedures, I will immediatelyreturn the "unopened" Kyrobak product to you without a RMA due to your repeated failure to do so to this customer by giving me invalid phone numbers to return the product.I will then dispute the cost of shipping and the refund of the Kyrobak if you do not refund my monies without delay to my credit card, including shipping fee.I no longer care about your corrupted and frustrating return policies of no result to return the product, I am holding you accountable to your written advertising and your dysfunctional return procedures designed to frustrate consumers from returning your falsely advertised product; Kyrobak.E-mail me RMA with Instructions within 5 working days or I am returning the product at this address on Monday October *, 2015:Customer Service & Administration President/CEO[redacted]
Thank You, [redacted]cc: Federal Trade Commission, Revdex.com, Attorney General's Office, Magazines Product Advertised With. Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern. Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback. As astandard...
operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer. Our goal is tomake sure that our visitors turn into well-informed buyers. When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed. Please note that this information is providedon the same landing page, as the page that the credit card information isentered (please see attached screen shot). We do this because we want our customers to see their full financialobligation at the time (and preferably prior to) entering the credit/debit cardinformation and proceeding with their order. Oncethe customer has entered payment information, and has clicked through tocomplete their shopping experience, the website will show that the order hasbeen submitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service. For reference, I haveincluded a copy of the web order page showing where the financial obligationsare disclosed. Please note that theprices differ from the customers screen shot because she also ordered the NeovaBundle. Thecustomer placed her order on April **, 2015, and was given the terms andconditions, as well as the 60 day Money Back Guarantee (MBG) when she placedthe order online. Under the Guarantee,the customer has 60 days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least45 days of the 60 days, we will pay return shipping both ways and refund theproduct price. Thecustomer’s package was delivered to her on April **, 2015, and her MBG ended onJune **, 2015. The customer also filed achargeback on June ** that was found in our favor. At this point we cannot authorize a returnfor a refund because the customer is outside of her MBG. Additionally, we cannot remove the customerfrom collections unless she pays her debt owed or returns the product to us. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that she mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, JulieL[redacted]RadiancyTeam
DearRevdex.com: Weare writing in response to the customer’s complaint. We understand that the customer would like tobe removed from collections. Thecustomer’s package was received in our warehouse on June 1 and the customer hasbeen removed from collections. Pleasenote that we do not report to the credit bureaus. At this point, we consider the complaintclosed. Pleasefeel free to contact us at ###-###-####, Monday through Friday, betweenthe hours of 6a to 6p (PST) for further assistance. Thankyou, [redacted]Radiancy Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
There is no more to say, I don't agree with their comments. When you are told to call back in order to have them send you a pre-paid postage label you expect them to send you the label and not tell you someone will call you back.Of course it's after my 60 days no one would talk to me. I called on time, no one would deal with me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Because I am still out almost $20,000. I am assuming it is somehow illegal to just take that kind of money, deliver a defective product and refuse to acknowledge it in any way. I am hoping that somehow this can be resolved. I really don't know what to do or what to say.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
{Radiancy violates it own advertising which clearly states they will pay the return shipping (see ad I sent to Revdex.com, and, there is no 45 day waiting period in the advertising as a condition for anything. And, I have sent Revdex.com a copy of the Sales Order that clearly states the price of the Kyrobak product as $99 which is the check-out form from their and my check out on their web site. These people are operating a business that defies their advertising and they make up policies as they go along blindly ignoring their advertising promises.I returned the product today with a prepaid shipping label from Radiancy as I called and complained about the false advertising that they must pay the return shipping and they also must refund the shipping fee I paid to order the product, as advertised in their print literature and on their Website.Let's give Radiancy some reasonable time to receive the product (which I did not open the shipping container) and to fully refund me the cost of the product and the shipping fee I had to pay. The ball is now in their court to deliver upon their advertising promises for a complete refund of the product price and refund shipping cost (see the advertisement promise I sent to Revdex.com).This company is using fine print in their Website check out process and using large print to guide, mislead and deceive customers to buy a product and then switch the price after the fact of purchase. That's what they did to me. The FTC and the courts always frown on small print disclaimers and the small print can never supersede the larger print as, case law has established in these cases of consumer deception, as unlawful advertising. I have enclosed/attached a letter I sent today and in the return package to Radiancy regarding my issues (see MS Word file.The complaint is not yet solved until the charges have been reversed permanently on my [redacted] Credit card. But I believe it will be solved soon. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The second part of that email did not exist on the email I received... addtionally if you click on the link at the top of that email --> "[redacted]There is NO reference to final sales anywhere... and the confirmation ORDER email (attached) does not state this was a final sale nor is there any comment to final sales on their return policy posted on their website.
Additionally, if you add the product to the cart and apply the promo code, NO WHERE does it say all sales are final?? (Attached .jpg)So again I ask... where is it documented that if you purchase something at a discounted rate that you cannot return the item that they adamantly advertise you can return within 30 days no questions asked??
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
DearRevdex.com: Weare writing in response to the customer’s complaint. We understand that the customer would like toreturn her no!no!. Thecustomer’s package was delivered to her on May **, 2015, and her Money BackGuarantee (MBG) ended on July *, 2015. Thecustomer...
was given the 60 day MBG when she placed the order online. Under the Guarantee, the customer has 60 daysto return the unit for a refund of the purchase price. If the customer keeps the unit for at least45 days of the 60 days, we will return shipping both ways and refund theproduct price. This information was alsoincluded on the packing slip when she received her package. Thecustomer called our customer service department to return on June **, withinthe 45 to 60 days. The agent gave her aReturn Merchandise Authorization (RMA) code and told her he would email her areturn label. Unfortunately, it does notappear that a label was emailed to her. Thecustomer called back in again on July * and a new label was emailed to her. We sincerely apologize for this error. Pleasenote that these were the only times the customer contacted us. Since the customer contacted us within her 45to 60 day window, her account will be refunded when the product is received. Pleasehave the customer contact us at ###-###-####, Monday through Friday,between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm(PST) for further assistance. ThankYou, [redacted]RadiancyTeam
DearRevdex.com: Weare writing concerning the customer's complaint. We understand the customerwanted to return her no!no! before her 45 days and wanted return shippingrefunded to her. We are unable torefund the customers shipping because she returned before her...
45thday. Dueto the nature of the complaint, the sales call was reviewed. The customer placed the order through ourcall center on March **, 2015, and was given the 60 day Money Back Guarantee(MBG), including information about returning before the 45 days when she placedthe order. The customer’s order wasdelivered to her on March **, 2015, and her 60 day MBG ended on May **, 2015. Underthe Guarantee, the customer has 60 days to return the unit for a refund of thepurchase price. If the customer keepsthe unit for at least 45 days of the 60 days, we will return shipping both waysand refund the product price. Additionally, when the customer called customer serviceon April *, for return instructions, she was told that we would not covershipping because she was returning before 45 days. This information was also included on thepacking slip when the customer received his package. For reference, I have included a sample copyof the packing slip. Thepackage was received in our warehouse and on April **, the customer wasrefunded for the purchase price she paid. Wesincerely apologize for any inconvenience. Please have the customer contact us at ###-###-####, Monday throughFriday, between the hours of 6a to 6p (PST) for further assistance. Thankyou, [redacted]
[redacted]RadiancyTeam
DearRevdex.com: Weare writing in response to the customer’s rejection. The customer’s file was in collections andwas closed on September **, 2015. Weconsider this matter resolved. We welcomeany questions that she may have. Pleasefeel free to contact us at ###-###-####, Monday through Friday, betweenthe hours of 6a to 6p (PST) for further assistance. Thankyou, JulieL[redacted]RadiancyTeam
Dear Revdex.com: We understand the customer’s concern and sincerely apologize to the customer for any inconvenience. We are unable to locate an account based on the information given in the complaint. In order to assist the customer, we will need to know...
where his purchase was made, for example, the infomercial, our website, HSN, etc. Additionally, we will need the name, address and phone number the order was placed under, as well as the date the order was placed. Please note that if the customer did not purchase his NoNo through an approved dealer, he will have to request a refund from where he originally purchased the unit. As soon as we receive this information, we will be happy to try to assist the customer. Again, we apologize for any inconvenience to the customer. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance. Thank You, Julie L[redacted] Radiancy Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The screen shot you provided is exactly what I am referring to. It clearly states that the Pro3 total cost is $111.60 and NO WHERE in that screen shot does it say there will be additional charges! It states the NoNo total cost is $111.60 but they charged me 3 times that amount! In addition, it states that the No No PRO5 is available for an additional $20.00! Why would I pay over $300.00 for the PRO3 when I could get the PRO5 for $131.60? There is absolutely nothing on the site that states the consumer will be charged the total 3 times! I had NO IDEA that I would be charged over $300.00 for this product and further, that the manufacturer does not even offer the minimum 1 year warranty on their product! The site is clearly misleading to the consumer expecting to pay $111.60 for this product! I want my money back and I want to return the product with no restocking fees!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I'm in receipt of the response from Radiancy. I appreciate the company attaching the payment history since I no longer have the receipt from the sale of this item; however, I was unable to open the attachment for review. My goal is not to argue how many times the total cost is displayed when purchasing this item. When purchasing any items online I routinely check the information provided several time to avoid any issues. I'm not sure how I would or could have missed a $300.00 charge if the information is outlined on the payment page, but this may have been the case. She indicated that I placed another charge with their company and it was found to be in their favor. As stated in my initial complaint, I thought that the payment for this device was $157.59. When I found a $101.00 dollar charge on my credit card, I immediately contacted the credit card company since I didn't authorize this charge. An investigation was completed, I spoke with someone from the credit card company and the case was closed. I thought this was resolved until I received mail stating that I was sent to collections for the past due amount of $101.00. I completely understand the return policy of 60 days and noted in my initial complaint that I was aware that this time frame had passed. This company has received $258.00. I stated that I wasn't asking for a monetary refund, I was requesting that they allow me to return the No!No!, which was minimally used and ask that my name be removed from the collections company. I'M NOT ASKING FOR A REFUND! THIS DEVICE IS NOT WORTH TWO CENTS LET ALONE $300.00. If this company wants to provide it's customers with a positive experience, I'm respectfully requesting the following:
Accept the return of the No!No! even though the 60 day return policy has passed. The device was minimally used and the only portion of the contents used were the No!No! and the large head. Once the item is returned, have my name removed from the Collection company to avoid negatively impacting my credit score;Keep the $258.00 received for this item. Again, I'm not asking for a refund!!Thank you! [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This was a christmas present from my step mother I still have the device which I have only used a handful of times and she ordered it through NO!NO! online. Since I do not have the information as to which it was purchased what else can be done cause this is JUNK!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Revdex.com: We are writing in response to the customer’s complaint. We understand that the customer would like to return outside of our 60 day Money Back Guarantee (MBG). The customer placed her order on September **, 2015, online and was given the terms and conditions of the MBG when she placed the order. Her package was delivered to her address on file on September **, 20** and her MBG ended on November **, 2015. Under the MBG, the customer has 60 days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least 45 days of the 60 days, we will return shipping both ways and refund the product price. The customer’s account has been reviewed again and we cannot authorize a return for refund. At this point, we consider the complaint closed. We sincerely apologize to the customer for any inconvenience. We welcome any questions that she may have. Please feel free to contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance. Thank you, Julie L[redacted] Radiancy Team
Dear Revdex.com: We are writing in response to the customer’s complaint. We understand that the customer would like to return her order. Due to the complaint, the customer’s account has been reviewed. We understand the customer would like to return her...
no!no!. The customer was sent an email with a promotion code to purchase the no!no! plus for $99. The customer placed her order on April **, 2016, and it was delivered to her on April **. The customer called customer service on May * to return. When she called, the return policy was explained and she told this was a non-returnable promotion. As a point of information, at the bottom of the promotion email she received, it is specified that all sales are final. For reference, we have included a copy of this email. We sincerely apologize to the customer for any inconvenience. Please have the customer contact us at 888-525-7580, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance. Thank you, Julie L[redacted] Radiancy Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I do believe the business owes me an apology for a situation they caused by not cancelling the order shortly after it was canceled. Then the business refused to provide a prepaid label in order for me to return their product. As a result, I provided free storage for the business and eventual had to return their product at my own expense.
Sincerely,
[redacted]
DearRevdex.com: Weare writing in response to the customer’s complaint. We understand that the customer placed herorder through our call center and would like to return outside of our 60 dayMoney Back Guarantee (MBG). Thecustomer placed her order on February *, 2015, and...
was given the terms andconditions, as well as the 60 day MBG when she placed the order. The MBG was also included in the packing slipwhen the customer received her package. For reference, I have included a sample copy of our packing slip. Underthe Guarantee, the customer has 60 days to return the unit for a refund of thepurchase price. If the customer keepsthe unit for at least 45 days of the 60 days, we will return shipping both waysand refund the product price. Thecustomer’s package was delivered to her on February *, 2015, and her MBG endedApril *, 2015. The customer called on September* to return, but at this point, she was outside of the MBG. Since the customer is outside of the MBG, weare unable to authorize a return for a refund. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that she mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, JulieL[redacted]RadiancyTeam
Dear Revdex.com: We are writing concerning the customer's complaint. We understand that she is waiting for a refund. The customer purchased the Spa Touch Elite on March **, 2012, for $16,900 and received a credit for her previous device payments of...
$6,000. She paid off her balance on January **, 2013, and continued to purchase accessories for the device through June **, 2015. On May **, 2013, the customer contacted us because she was having issues with the device and she was sent a replacement with a free hand piece, retail value $1,500. We sincerely apologize that the customer’s phone call was not returned. The customer does have a credit balance on her account of $320.13. We reached out to the customer yesterday via email. The customer’s check #[redacted] for $320.13 was sent to her through [redacted], tracking number [redacted] Please have the customer contact us at [redacted], Monday through Friday for further assistance. Thank you, Julie L[redacted] Radiancy Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Not once in the advertising is there a visible dollar figure when checking out there will be a cost of $299 fro the product. The invoice visually reveals a price of $99. This is deceptive and misleading advertising to invoice visually a price of $99 on the Website, then when you click to order the product a receipt is generated with a "surprise" price of $299 which is false deceptive advertising and outright trickery to deceive consumers. I also discovered it is impossible to return the product using the phone numbers Radiancy gave me by phone message they would accept the return, now they tell the Revdex.com they won't pay the return shipping which violates their advertising flyer saying they will, without 45 days waiting period, which is another layer of false and misleading advertising by this company. Read my message I sent to Radiancy President/CEO today by e-mail[YourSend to: Radiancy Customer Service & Administration/President/CEO:Getting a phone message instruction by employee "Onya" to call your ###-###-#### telephone number she gave to me below, it is a invalid number that the operator told me was not for Kyrobak product. She gave me this number: ###-###-####, I pressed option #3 for returns information for Kyrobak and the phone line goes dead... nobody answers the phone! The return authorization is therefore impossible to obtain, in this case.I demand, from Radiancy, "Administration" step in and act to send to me by e-mail a valid RMA so I can return the Kyrobak product for a full refund. I also demand you send to me, as you have advertised, a prepaid return shipping label or refund the cost of shipping to me as advertised.If you ignore this e-mail or give to me more impossible procedures, I will immediatelyreturn the "unopened" Kyrobak product to you without a RMA due to your repeated failure to do so to this customer by giving me invalid phone numbers to return the product.I will then dispute the cost of shipping and the refund of the Kyrobak if you do not refund my monies without delay to my credit card, including shipping fee.I no longer care about your corrupted and frustrating return policies of no result to return the product, I am holding you accountable to your written advertising and your dysfunctional return procedures designed to frustrate consumers from returning your falsely advertised product; Kyrobak.E-mail me RMA with Instructions within 5 working days or I am returning the product at this address on Monday October *, 2015:Customer Service & Administration President/CEO[redacted]
Thank You, [redacted]cc: Federal Trade Commission, Revdex.com, Attorney General's Office, Magazines Product Advertised With. Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern. Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback. As astandard...
operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer. Our goal is tomake sure that our visitors turn into well-informed buyers. When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed. Please note that this information is providedon the same landing page, as the page that the credit card information isentered (please see attached screen shot). We do this because we want our customers to see their full financialobligation at the time (and preferably prior to) entering the credit/debit cardinformation and proceeding with their order. Oncethe customer has entered payment information, and has clicked through tocomplete their shopping experience, the website will show that the order hasbeen submitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service. For reference, I haveincluded a copy of the web order page showing where the financial obligationsare disclosed. Please note that theprices differ from the customers screen shot because she also ordered the NeovaBundle. Thecustomer placed her order on April **, 2015, and was given the terms andconditions, as well as the 60 day Money Back Guarantee (MBG) when she placedthe order online. Under the Guarantee,the customer has 60 days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least45 days of the 60 days, we will pay return shipping both ways and refund theproduct price. Thecustomer’s package was delivered to her on April **, 2015, and her MBG ended onJune **, 2015. The customer also filed achargeback on June ** that was found in our favor. At this point we cannot authorize a returnfor a refund because the customer is outside of her MBG. Additionally, we cannot remove the customerfrom collections unless she pays her debt owed or returns the product to us. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that she mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, JulieL[redacted]RadiancyTeam
DearRevdex.com: Weare writing in response to the customer’s complaint. We understand that the customer would like tobe removed from collections. Thecustomer’s package was received in our warehouse on June 1 and the customer hasbeen removed from collections. Pleasenote that we do not report to the credit bureaus. At this point, we consider the complaintclosed. Pleasefeel free to contact us at ###-###-####, Monday through Friday, betweenthe hours of 6a to 6p (PST) for further assistance. Thankyou, [redacted]Radiancy Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
There is no more to say, I don't agree with their comments. When you are told to call back in order to have them send you a pre-paid postage label you expect them to send you the label and not tell you someone will call you back.Of course it's after my 60 days no one would talk to me. I called on time, no one would deal with me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Because I am still out almost $20,000. I am assuming it is somehow illegal to just take that kind of money, deliver a defective product and refuse to acknowledge it in any way. I am hoping that somehow this can be resolved. I really don't know what to do or what to say.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
{Radiancy violates it own advertising which clearly states they will pay the return shipping (see ad I sent to Revdex.com, and, there is no 45 day waiting period in the advertising as a condition for anything. And, I have sent Revdex.com a copy of the Sales Order that clearly states the price of the Kyrobak product as $99 which is the check-out form from their and my check out on their web site. These people are operating a business that defies their advertising and they make up policies as they go along blindly ignoring their advertising promises.I returned the product today with a prepaid shipping label from Radiancy as I called and complained about the false advertising that they must pay the return shipping and they also must refund the shipping fee I paid to order the product, as advertised in their print literature and on their Website.Let's give Radiancy some reasonable time to receive the product (which I did not open the shipping container) and to fully refund me the cost of the product and the shipping fee I had to pay. The ball is now in their court to deliver upon their advertising promises for a complete refund of the product price and refund shipping cost (see the advertisement promise I sent to Revdex.com).This company is using fine print in their Website check out process and using large print to guide, mislead and deceive customers to buy a product and then switch the price after the fact of purchase. That's what they did to me. The FTC and the courts always frown on small print disclaimers and the small print can never supersede the larger print as, case law has established in these cases of consumer deception, as unlawful advertising. I have enclosed/attached a letter I sent today and in the return package to Radiancy regarding my issues (see MS Word file.The complaint is not yet solved until the charges have been reversed permanently on my [redacted] Credit card. But I believe it will be solved soon. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The second part of that email did not exist on the email I received... addtionally if you click on the link at the top of that email --> "[redacted]There is NO reference to final sales anywhere... and the confirmation ORDER email (attached) does not state this was a final sale nor is there any comment to final sales on their return policy posted on their website.
Additionally, if you add the product to the cart and apply the promo code, NO WHERE does it say all sales are final?? (Attached .jpg)So again I ask... where is it documented that if you purchase something at a discounted rate that you cannot return the item that they adamantly advertise you can return within 30 days no questions asked??
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
DearRevdex.com: Weare writing in response to the customer’s complaint. We understand that the customer would like toreturn her no!no!. Thecustomer’s package was delivered to her on May **, 2015, and her Money BackGuarantee (MBG) ended on July *, 2015. Thecustomer...
was given the 60 day MBG when she placed the order online. Under the Guarantee, the customer has 60 daysto return the unit for a refund of the purchase price. If the customer keeps the unit for at least45 days of the 60 days, we will return shipping both ways and refund theproduct price. This information was alsoincluded on the packing slip when she received her package. Thecustomer called our customer service department to return on June **, withinthe 45 to 60 days. The agent gave her aReturn Merchandise Authorization (RMA) code and told her he would email her areturn label. Unfortunately, it does notappear that a label was emailed to her. Thecustomer called back in again on July * and a new label was emailed to her. We sincerely apologize for this error. Pleasenote that these were the only times the customer contacted us. Since the customer contacted us within her 45to 60 day window, her account will be refunded when the product is received. Pleasehave the customer contact us at ###-###-####, Monday through Friday,between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm(PST) for further assistance. ThankYou, [redacted]RadiancyTeam
DearRevdex.com: Weare writing concerning the customer's complaint. We understand the customerwanted to return her no!no! before her 45 days and wanted return shippingrefunded to her. We are unable torefund the customers shipping because she returned before her...
45thday. Dueto the nature of the complaint, the sales call was reviewed. The customer placed the order through ourcall center on March **, 2015, and was given the 60 day Money Back Guarantee(MBG), including information about returning before the 45 days when she placedthe order. The customer’s order wasdelivered to her on March **, 2015, and her 60 day MBG ended on May **, 2015. Underthe Guarantee, the customer has 60 days to return the unit for a refund of thepurchase price. If the customer keepsthe unit for at least 45 days of the 60 days, we will return shipping both waysand refund the product price. Additionally, when the customer called customer serviceon April *, for return instructions, she was told that we would not covershipping because she was returning before 45 days. This information was also included on thepacking slip when the customer received his package. For reference, I have included a sample copyof the packing slip. Thepackage was received in our warehouse and on April **, the customer wasrefunded for the purchase price she paid. Wesincerely apologize for any inconvenience. Please have the customer contact us at ###-###-####, Monday throughFriday, between the hours of 6a to 6p (PST) for further assistance. Thankyou, [redacted]
[redacted]RadiancyTeam
DearRevdex.com: Weare writing in response to the customer’s rejection. The customer’s file was in collections andwas closed on September **, 2015. Weconsider this matter resolved. We welcomeany questions that she may have. Pleasefeel free to contact us at ###-###-####, Monday through Friday, betweenthe hours of 6a to 6p (PST) for further assistance. Thankyou, JulieL[redacted]RadiancyTeam
Dear Revdex.com: We understand the customer’s concern and sincerely apologize to the customer for any inconvenience. We are unable to locate an account based on the information given in the complaint. In order to assist the customer, we will need to know...
where his purchase was made, for example, the infomercial, our website, HSN, etc. Additionally, we will need the name, address and phone number the order was placed under, as well as the date the order was placed. Please note that if the customer did not purchase his NoNo through an approved dealer, he will have to request a refund from where he originally purchased the unit. As soon as we receive this information, we will be happy to try to assist the customer. Again, we apologize for any inconvenience to the customer. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance. Thank You, Julie L[redacted] Radiancy Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The screen shot you provided is exactly what I am referring to. It clearly states that the Pro3 total cost is $111.60 and NO WHERE in that screen shot does it say there will be additional charges! It states the NoNo total cost is $111.60 but they charged me 3 times that amount! In addition, it states that the No No PRO5 is available for an additional $20.00! Why would I pay over $300.00 for the PRO3 when I could get the PRO5 for $131.60? There is absolutely nothing on the site that states the consumer will be charged the total 3 times! I had NO IDEA that I would be charged over $300.00 for this product and further, that the manufacturer does not even offer the minimum 1 year warranty on their product! The site is clearly misleading to the consumer expecting to pay $111.60 for this product! I want my money back and I want to return the product with no restocking fees!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I'm in receipt of the response from Radiancy. I appreciate the company attaching the payment history since I no longer have the receipt from the sale of this item; however, I was unable to open the attachment for review. My goal is not to argue how many times the total cost is displayed when purchasing this item. When purchasing any items online I routinely check the information provided several time to avoid any issues. I'm not sure how I would or could have missed a $300.00 charge if the information is outlined on the payment page, but this may have been the case. She indicated that I placed another charge with their company and it was found to be in their favor. As stated in my initial complaint, I thought that the payment for this device was $157.59. When I found a $101.00 dollar charge on my credit card, I immediately contacted the credit card company since I didn't authorize this charge. An investigation was completed, I spoke with someone from the credit card company and the case was closed. I thought this was resolved until I received mail stating that I was sent to collections for the past due amount of $101.00. I completely understand the return policy of 60 days and noted in my initial complaint that I was aware that this time frame had passed. This company has received $258.00. I stated that I wasn't asking for a monetary refund, I was requesting that they allow me to return the No!No!, which was minimally used and ask that my name be removed from the collections company. I'M NOT ASKING FOR A REFUND! THIS DEVICE IS NOT WORTH TWO CENTS LET ALONE $300.00. If this company wants to provide it's customers with a positive experience, I'm respectfully requesting the following:
Accept the return of the No!No! even though the 60 day return policy has passed. The device was minimally used and the only portion of the contents used were the No!No! and the large head. Once the item is returned, have my name removed from the Collection company to avoid negatively impacting my credit score;Keep the $258.00 received for this item. Again, I'm not asking for a refund!!Thank you! [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This was a christmas present from my step mother I still have the device which I have only used a handful of times and she ordered it through NO!NO! online. Since I do not have the information as to which it was purchased what else can be done cause this is JUNK!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Revdex.com: We are writing in response to the customer’s complaint. We understand that the customer would like to return outside of our 60 day Money Back Guarantee (MBG). The customer placed her order on September **, 2015, online and was given the terms and conditions of the MBG when she placed the order. Her package was delivered to her address on file on September **, 20** and her MBG ended on November **, 2015. Under the MBG, the customer has 60 days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least 45 days of the 60 days, we will return shipping both ways and refund the product price. The customer’s account has been reviewed again and we cannot authorize a return for refund. At this point, we consider the complaint closed. We sincerely apologize to the customer for any inconvenience. We welcome any questions that she may have. Please feel free to contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance. Thank you, Julie L[redacted] Radiancy Team
Dear Revdex.com: We are writing in response to the customer’s complaint. We understand that the customer would like to return her order. Due to the complaint, the customer’s account has been reviewed. We understand the customer would like to return her...
no!no!. The customer was sent an email with a promotion code to purchase the no!no! plus for $99. The customer placed her order on April **, 2016, and it was delivered to her on April **. The customer called customer service on May * to return. When she called, the return policy was explained and she told this was a non-returnable promotion. As a point of information, at the bottom of the promotion email she received, it is specified that all sales are final. For reference, we have included a copy of this email. We sincerely apologize to the customer for any inconvenience. Please have the customer contact us at 888-525-7580, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance. Thank you, Julie L[redacted] Radiancy Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I do believe the business owes me an apology for a situation they caused by not cancelling the order shortly after it was canceled. Then the business refused to provide a prepaid label in order for me to return their product. As a result, I provided free storage for the business and eventual had to return their product at my own expense.
Sincerely,
[redacted]