Almar Sales

Good evening, After contacting the Revdex.com and WIVB the company decid [redacted] to fix the exhaust system free of chargeThey said the battery was fineI'm happyThank you for your help V/R [redacted]

Mr [redacted] was unaware the base of the passenger seat would not heat, due to safety issues with the Occupant Classification system I spoke to him today and we will be issuing a refund of $With the $we have already sent this is an agreeable resolution for Mr [redacted] He will be more careful in selection of the next Sonata he purchases to make sure we do not have similar issues

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, *** [redacted] Regarding MrH***'s response to the initial complaint of HFL in Acura RDX, there is representation that has been attachedIt clearly shows the advertisement of the tech package, pre auction used vehicle check list (interior) instruments and controls checked "x" and hands free link wireless telephone interfaceI sent this information and documentation on Wednesday, Oct to Mike A***As I stated earlier, the part and installation is $IT is blatant advertisingWe bought the vehicle in good faith and left the dealership really believing everything that was advertised in the ad was trueThank you for your time and consideration of this matter

After several attempts to help Ms [redacted] , at no charge to her, it is apparent that we were unable to keep her satisfied with the purchase of her 2006 [redacted] . We have refunded her original deposit that she put down on her purchase as she had requested in her complaint. Hopefully she will... be happy with her new purchase.Sincerely, [redacted] General Manager

*** from the company left a message for the Revdex.comHe stated that they have tried to call the consumer but have not heard back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
Problem Description:I complained 11/22/to the Revdex.com regarding a rebate that is owed to me from Northtown Automotive*** from the Revdex.com called me mon.(12/07/14) stating that northtown has been trying to call me to resolve my complaintShe stated or you stated that they have been trying to resolve our disagreement and that they needed my registration and license*** copied all of that 09/23/when I went thereHe wanted to know if I still owned the car in question and I said I didHe asked me for my registration and licenseI gave that to him He copied itI am sure their cameras can back this up on that dayI told him that I could not find my warranty and whyHe told me that they have them in a warehouse and when they found time someone would go thereI told him that he was reading the details of the warranty to me from his computer so I didn't understand why they had to go to a warehouseHe said they do have to locate it at their warehouseBut in the meantime I should keep looking for itEvery time I went to have my car serviced at the dealership I inquired about coverage from the warranty regarding the work I was having doneThey would check in the computer and tell me that the work I needed at that time was not covered by the warrantyHow would they know that? Through osmosis? This has been going on for over wks nowThey are trying to run out the contractI spoke to what I thought was a nice man over wks ago who said he would mail the rebate info out because it sat on ***' desk for weeks but that hasn't happenedNow they want me to take more time and burn up more gas to do over again what I have already doneThis is harassmentWhen I called to speak to *** (11/11/14) he reused to return my callI had not spoken to him since 9/23/when I had an appointment with him,just plain ignorant trustThe man is a demonHe did call me but his tone of voice sounded angry because he wanted to discuss this Revdex.com thing*** *** bank sent me a letter 09/03/stating that I purchased a service agreement through a dealership at the inception of my loanYOU MAY BE ELIGIBLE FOR A REBATEFOR INQURIES RELATED TO WARRANTY REBATES, PLEASE CONTACT THE DEALERSHIP LISTED ON YOUR ACCOUNT AGREEMENT,IF APPLICABLESHOULD YOU HAVE ANY QUESTIONS REGARDING THE ABOVE OR HAVE ANY FUTURE FINANCIAL NEEDS PLEASE DO NOT HESITATE TO CONTACT US, the letter states from the bankLoan #*** * *** was the paid loan servicing processor####-###-####fax# ###-###-####I thought that I was dealing with a reputable companyNow I am also going to contact the bankThey probably have the warranty #The dealership is trying to let the warranty expireI know whats' upThis an addition to my complaint 11/22/initiallyMy complaint id # is ***!Desired Outcome:Respect and refund check!
*** ***

The customer has received a portion of the funds due her from KIA Motor Finance/Northtown. The balance will paid to her, by check, by the end of December 2016. Northtown apologies for the delay and the inconvenience this has and is causing

Revdex.com received a message from [redacted] on 6/4 that this is 100% resolved.

Revdex.com spoke to [redacted]. He stated that since there is no refund from the warranty company, nothing can be done. The consumer used her warranty and used up her mileage and therefore is not eligible for a refund. This was relayed to him from the warranty company.

Mrs. [redacted] presented the vehicle for service, authorized $438 of services and signed for the repairs. Mr. [redacted] was present at the time of pick-up and disputed the charges Mrs. [redacted] had approved.Northtown Toyota removed the disputed charges, apologized for the confusion and Mr. [redacted]...

paid an invoice of $263.57.   The "oil change" is one of 6 items on th3 repair order and we would question what is "in dispute" as the charges were adjusted while the customer was present.   Please let me know if additional information would be helpful.   Bill [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Problem Description:This is only a response regarding complaint #[redacted]. I recieved your response [redacted] 02/17/2015. [redacted] is right. The warranty did expire. I bought an extra warranty for $1868 which I never should have bought from a fast talking slick financial counselor that I didn't need and he knew it. Every time I thought I could use it, I was told by the service dept I could not. When I finally got the phone # of the warranty company from the bank, I called them. I finally found out what it covered and it was much more than what they told me. Out of $1868, I had about $30 of repairs covered. That was a jammed passenger side lock. I paid them every time I went there. It discouraged me from going because dealer repair prices are so steep. I paid out almost $3,000 to [redacted] for repairs and I don't know how much to other mechanics. This is my fault because I did not know my benefits and they were not going to tell me. I investigated too late. I talked to a very nice man in [redacted]. ( warranty person ) I called the same co. 3 was ago and the young man I spoke to was hostile. They must have alerted the warranty co. about my complaint. [redacted] still lied about returning the money to me and that's' how this all started. He refused to return any call from me after having me complete paperwork and did not send it out . I went there and spoke to his supervisor [redacted] 7 wks later to inquire about why I hadn't recieved my check and he lied and said he would take care of it. I did not get any response from any of these liars until I got the Revdex.com involved. I was treated like a preferred person when I was spending money. I just bought a car from one of their neighbors. I will discouraged anyone I know from going there. I feel ok now because my God has this. I rest it in His hands. They are without integrity and would never treat their family member in this manner. I say to [redacted], know your company policies and at least return calls to customers and not only when he thinks it is a sale to benefit his commission!Desired Outcome:As stated above.
Regards,
[redacted]

We, the consumer and I, mutually agreed, the business will refund the customer $270.00 as acceptable amount to settle this complaint.

Mr. [redacted] was unaware the base of the passenger seat would not heat, due to safety issues with the Occupant Classification system. .  I spoke to him today and we will be issuing a refund of $375. With the $125 we have already sent this is an agreeable resolution for Mr. [redacted].   He...

will be more careful in selection of the next Sonata he purchases to make sure we do not have similar issues.

There is an issue with KIA Motor Finance and the disposition of the vehicle in question.  Erik [redacted], our General Manager is trying to resolve the matter for the customer and Northtown has been in contact with the customer on this matter.  There is however no firm date at this moment as...

to when this will be resolved.  We will update the file as information becomes available and keep the customer updated.

I have attached 2 documents that are pertinent to the issue at hand:  1. The disclaimer presented at the time of purchase, signed by [redacted] and [redacted].   2. The Pre-Auction disclosure statement found on the Northtown website, with applicable pre-owned vehicles.  As noted in the "Pre-Auction" statements, these vehicles are not reconditioned or inspected at the same level as a front-line or certified pre-owned vehicle.  This provides a price-point option for the consumer.  These vehicles are marketed and represented as meeting the New York state inspection guidelines only and as such, they are safe to operate at the time of delivery.  No statement is made and no implication exists that anything outside the NY State inspection criteria has been met.  Thank-you    Bill H[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regards,   [redacted]   Regarding Mr. H[redacted]'s response to the initial complaint of HFL in Acura RDX, there is representation that has been attached. It clearly shows the advertisement of the tech package, pre auction used vehicle check list (interior) instruments and controls checked "x" and hands free link wireless telephone interface. I sent this information and documentation on Wednesday, Oct 4. to Mike A[redacted]. As I stated earlier, the part and installation is $678.00. IT is blatant false advertising. We bought the vehicle in good faith and left the dealership really believing everything that was advertised in the ad was true. Thank you for your time and consideration of this matter.

Good evening, After contacting the Revdex.com and WIVB the company decid** to fix the exhaust system free of charge. They said the battery was fine. I'm happy. Thank you for your help.   V/R   [redacted]

Mr. and Mrs. [redacted] did in fact purchase an “as is” vehicle on September 25, 2017.  As such, it is represented and marketed as a vehicle that is safe to drive at the time of purchase, meets the New York state requirements and passes a New York State safety inspection.  No representation...

was made as to any other component or function on the vehicle.  At time of sale and at delivery, both the salesperson and Manager Tom M[redacted], explained the pre- auction program to the customer. On delivery, the customer and salesperson both tried to make the blue tooth work, however, were not able to connect.  Again, the salesperson explained the pre- auction program and that it may or may not work properly.  The customer stated they were in a hurry and would try to make it work later by themselves and took delivery of the vehicle.  Following a telephone complaint made by the customer regarding the Bluetooth concern, Mr. M[redacted] called the customer and again, reiterated Northtown’s position. Northtown Lexus declines to repair or address the costs of this item, however as a goodwill measure we are willing to participate at a level of $150.00 for an aftermarket alternative.  This would be provided upon installation and concurrence by the customer. Please let me know if any additional information is required.  Sincerely,  Bill H[redacted]

Re: [redacted] 2015 KIA To whom it may concern, Ms. [redacted]’s 2015 KIA was towed to Northtown KIA on 03/01/2016 and presented with a major engine failure. The odometer read 22,361 miles.  The crankcase was full of fresh oil at that time.  Northtown advised the customer that we...

are required to remove the upper engine cover and inspect the engine condition.  The customer (mother) provided consent.   Northtown technicians removed the upper engine valve train cover. The engine valve train has sludge evident and metal particles present in the oil.  03/01/2016                    Called Ms. [redacted] and requested maintenance receipts. 03/02/2016                    Called Ms. [redacted] a 2nd time and left a message requesting maintenance receipts.    03/03/2016                    Northtown received one oil change receipt dated 02/22/2016 @ 22,112 miles and reiterated to the customer that additional receipts would be required. 03/04-03/06/2016          Northtown waited for additional maintenance receipts from the customer.  The customer is unable to provide the required maintenance receipts. 03/07/2016                    In accordance with KIA's requirements, Northtown contacted the KIA Technical Assistance and opened a powertrain "case".  Photographs of the valve train and a description of the engine condition were conveyed to KIA.  03/08/2016                    KIA denied coverage of the repairs due to the condition of the engine and the lack of maintenance receipts. Ms. [redacted] was advised of KIA’s decision. Attached to this transmittal are excerpts from the KIA owner’s manual and maintenance manuals that detail the maintenance intervals and the requirement to document them.  The warrantor in this situation is KIA Motor Company, whom as stated above has denied coverage of the failed part based on the condition of the engine at inspection and the lack of maintenance records.  Ms. [redacted] has contacted KIA Consumer affairs and they have also denied her request for assistance.  Northtown, as a franchised KIA dealer, administrates the written warranty on KIA’s behalf.  Northtown does not and cannot establish what the warranty is, its terms or conditions.   Given that Northtown is not repairing the vehicle and in as much as Northtown will not be affecting a repair, perhaps the best solution for Ms. [redacted] is to tow the vehicle to another location for a second opinion Please contact me if any further information or documentation will assist in concluding this matter. Thank-you Bill H[redacted] Northtown Automotive Companies.

After several attempts to help Ms [redacted], at no charge to her, it is apparent that we were unable to keep her satisfied with the purchase of her 2006 [redacted]. We have refunded her original deposit that she put down on her purchase as she had requested in her complaint. Hopefully she will...

be happy with her new purchase.Sincerely,[redacted]General Manager