Almonte Appliances

I spoke to both of the owners the husband and the wifeHe took my money, he took the stove and he said he wasn't going to replace it for another one nor sell me a more expensive onehe said he was going to keep my money and the stove I returnedhe has never made an attempt to exchange any stove or revolve any issuesI understand if he doesn't refund moneywhy did he keep the unfixable stove and my money and never offered to replace it for another similar one that's worth the same amount of money I paid him..????if he can get me a similar stove that actually works, and that's actually clean I will take it...he clearly told me I will take your non working non fixable stove and as well as your money[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Good Morning [redacted] Regarding complaint no [redacted] , we are sending some pictures of the bunch of item we soldAll of them in the same conditionFor further information, please contact me at anytimeSincerely, Adriano A [redacted] Almonte Appliances, Inc###-###-####

Purchased a used washer for $in early August, Washer worked fine for a few monthsIn November, [redacted] started to come looseOne day, when I pulled the [redacted] to operate the washer, it popped offI tried placing the [redacted] back on and the timer unit broke free from the housing inside the washerI decided to call Almonte because my washer was still under a warrantyOn the phone, the owner spoke to me as if he didn't believe meHe was short with me and kept asking if I had the receipt, which I didWhen I arrived at Almonte, with the washer, he told me that the warranty wouldn't cover any damage that I had caused to the machine (keep in mind, this before he has even seen the machine)I assured him that it had not been mistreated and stopped functioning during useHe came out to my car to look at the machineWhen he saw the loose timer, he insisted that he had "never" seen such a problemHe had me and my friend pull the washer out and lift it up onto his dock, rather than going inside to get a dolly to pull it up the rampOnce the washer was inside, he opened up the unit to expose the timerHe showed us a broken plastic tab that held the timer in placeHe insisted that this tab could not have broken unless we used a large amount of forceI assured him that this was not the caseAfter we waited for fifteen minutes while he talked to his employees in the corner, he insisted he would have to call the timer company to check and get back to us Monday (it was Saturday)We left our information and awaited his callMonday afternoon, he calledHe told us that we had broken the [redacted] and it was not covered by the timer company's warrantyNot only would he not fix the machine, but we needed to pick it up immediately because he would not hold it for usI pointed out that I had not agreed to such a warrantyI had agreed to the warranty specified in our contract, which said absolutely nothing about these rules he was now trying to put in placeHe argued with us, repeating his garbage story over and overIn the end, I was able to get him to hold the machine until the following SaturdayWhen we came to pick it up, his story about what was broken had changedNow he was talking about the ***, instead of the broken tab on the timerHe brought the washer outside on a dolly and left it on his dockHe insisted he was "sorry" but wasn't even willing to roll it down the ramp to our car for usHe immediately went back inside and left us outside to carry the washer down and place it in our carI have never experienced such poor customer serviceAlmonte Appliances sells poorly repaired garbage appliances and when it comes down to it, they will not honor the warranty that they guaranteed in their contractI would absolutely not recommend anyone waste their time or money here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This copy is clearer October 24, Dear *** ***,Thank you for your letter of Thursday, October regarding a dryer machine issueComplaint no***We are willing to fix the problem with that dryer right awayBecause we know the quality of our job is why we give our customer between one (1) and four (4) months warranty in our used appliances saleThe warranty included parts and laborIf the customer experience a problem with the appliances over the guarantee period, we explain to them they have the option to bring the item back to the store, and we can fix the happenOtherwise, we might exchange the whole itemIf the customer want to get the appliance fixed in their house, they have to pay for service call because it is not cover in the warrantyThe situation in this specific case is the customer is refusing to bring the dryer back to the storeShe wants we go to her house and fix the machineBut, she is refusing to pay the service call feeWe explain that point to the customer before to buy any appliances in our store and this information is written in the bottom of our receipts too.We looked forward to fix that matter as soon as possible.Sincerely,Adriano A President

October 24, 2014Dear *** ***,Thank you for your letter of Thursday, October regarding a dryer machine issue, Complaint no***We are willing to fix the problem with that dryer right away.Because we know the quality of our job is why we give our customer
between one (1) and four (4) months warranty in our used appliances saleThe warranty included parts and laborIf the customer experience a problem with the appliances over the guarantee period, we explain to them they have the option to bring the item back to the store, and we can fix the happen, Otherwise, we might exchange the whole item,If the customer want to get the appliance fixed in their house, they have to pay for service call because it is not cover in the warranty, The situation in this specific case is the customer is refusing to bring the dryer back to the storeShe wants we go to her house and fix the machineBut, she is refusing to pay the service call feeWe explain that point to the customer before to buy any appliances in our store and this information is written in the bottom of our receipts too.We looked forward to fix that matter as soon as possible,Sincerely,Adriano A
President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:When I contacted Mr A*** weeks ago he said to text him my address and he would be outI have been texting him daily ever since asking when he would be out and he has never answered me or declined to fix the washing machine he sold meI then filed the complaint against him and continued trying to contact him to schedule an appointmentHis response is unacceptable and not business likeI have been waiting weeks now for him to service the washing machine that he sold me Based on his response I'm very concerned that he doesn't want to service it because he knows it's not repairableI base this assumption on his past behavior and what I discovered about the initial refrigerator he sold meI'm sorry but any legitimate business always services the appliances they sell to a consumer regardless if they are new or usedI firmly believe MrA*** has a duty to service the washing machine he sold to me and that just because I filed a previous complaint against him with the Revdex.com regarding a different appliance with a different issue, does not exempty him from said dutyI have been waiting for weeks with no other way to do laundry as I have no transportation and Mr A*** is aware of thisHe also knows he was recommended by my landlord as I am new to the area and don't know anyone. MrA*** has a duty to service the washing machine that he sold to meI don't expect to have to wait any longer for an appointment as I have now been waiting weeks for an appointmentJust because he doesn't like that I had to previously make a complaint against him is no excuse to not service another appliance he sold meIt doesn't exempt him from his duty to service the used appliances he sells to the public.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response
because:
The initial conversation I had with the business did not go like that It lasted maybe minutes and I was never told of service chargeor made an offer to repair the appliance The owner never even asked who I was or what the issue was, nor did he say he would come and look at it for a fee, and then if I found my receipt he would refund me the service charge If he had said that, then wouldn't I have just taken him up on that $fee as opposed to paying another repair service $do look at the appliances? Of course I would He never said that What he did say was that we could not have a conversation about any repairs until I had my receipt with the warranty information What is stated in his letter is untrue Did I argue, yes I did, because he is dishonest and tried to talk over me every time I said something.Additionally, after that conversation, he had no interest or concern about the appliance not working until HIS money was affected -- then he was all about fixing the items He is correct about not being contacted about the refigerator -- after such a lack of concern or interest in resolving the issue of the washer, why would I think it would be different for a larger and more expensive refrigerator? Additionally, the business did not call me until weeks after my initial call to them -- obviously I had to replace what wasn't working So him coming to fix my appliances now doesn't resolve my issues because I've had to replace them So yes, I do want a refund The initial conversation is a he said/she said,so I'm not surprised that they won't take responsibility -- it's how they operated However, the subsequent conversation that we had, was recorded and I've filed a complaint with the attorney general and plan on pursuing this to the fullest, as well as involving others that this business has wronged in the same manner Please see below for comments available on social media from other unsuspecting customers -- ALL WITHIN THE LAST MONTHS This business won't care until they are held responsible for their poor business practices It amazes me that all he has to do is say "that's not how it happened" and the Revdex.com closes the issue How is that a resolution? All that does is allow him to continue to steal people's money I will continue to pursue with whatever agencies necessary until I get a refund ** *** * *** ***
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Regards,
*** ***

November 2, 2016Dear *** ***:Thanks for been assisting small businesses owners and customers solving issues concerning business transaction.Regarding complaint id #*** we sold a fridge to this customer and he called us for an issue with the fridge and we solved the problemwas surprised
when I received a complaint letter from Revdex.com and immediately we contacted the customer to know if something else happen and it's weird because his said "I never filed any complaint with Revdex.com or any other institution".However, we are willing to cooperate with Revdex.com to know what happenBut my customer said he doesn't know about this letterAnyway, asked the complainant for a receipt's copy in order for us to know better what's going on and get that situation resolved as soon as possible.If you have any question or concern, please feel free to contact me at any time.Sincerely,Adriano A

May 21, Dear *** ***:Thanks for been assisting small businesses owners and customers solving issues concerning business transaction.Regarding complaint id # *** we returned the customer's amount of purchase and we picked up our appliances.If you have any questions
or concerns, please feel free to contact me at any time.Sincerely,Adriano A

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am
rejecting this response because:The initial conversation I had with the business did not go like that It lasted maybe minutes and I was never told of service chargeor made an offer to repair the appliance The owner never even asked who I was or what the issue was, nor did he say he would come and look at it for a fee, and then if I found my receipt he would refund me the service charge If he had said that, then wouldn't I have just taken him up on that $fee as opposed to paying another repair service $do look at the appliances? Of course I would He never said that What he did say was that we could not have a conversation about any repairs until I had my receipt with the warranty information What is stated in his letter is untrue Did I argue, yes I did, because he is dishonest and tried to talk over me every time I said somethingAdditionally, after that conversation, he had no interest or concern about the appliance not working until HIS money was affected -- then he was all about fixing the items He is correct about not being contacted about the refigerator -- after such a lack of concern or interest in resolving the issue of the washer, why would I think it would be different for a larger and more expensive refrigerator? Additionally, the business did not call me until weeks after my initial call to them -- obviously I had to replace what wasn't working So him coming to fix my appliances now doesn't resolve my issues because I've had to replace them So yes, I do want a refund
The initial conversation is a he said/she said,so I'm not surprised that they won't take responsibility -- it's how they operated However, the subsequent conversation that we had, was recorded and I've filed a complaint with the attorney general and plan on pursuing this to the fullest, as well as involving others that this business has wronged in the same manner Please see below for comments available on social media from other unsuspecting customers -- ALL WITHIN THE LAST MONTHS This business won't care until they are held responsible for their poor business practices It amazes me that all he has to do is say "that's not how it happened" and the Revdex.com closes the issue How is that a resolution? All that does is allow him to continue to steal people's money I will continue to pursue with whatever agencies necessary until I get a refund
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Regards,
*** ***

Dear [redacted]:Thanks for your assistant with the complaint ID # [redacted]. Our business specialized in repairing and selling used appliances. But, based on a previous uncomfortable business experience with the same customer, we reserved the right to not service her washer...

machine. If you have any question or concern, please feel free to contact me at any time.

February 07,2018Dear [redacted]:Thanks for your assistant with the complaint ID # [redacted].As the customer stated we went twice to his house the fridge continues with some mechanical problem, our apologies because we never couldn’t agree with the time when I try to contact him he was unable to...

receive me, and when he was around I couldn’t get there. On Monday February 6/2018,1 called him back to go to his house and take care of the refrigerator and he told me he is out of the city. He said, “will call you back when I get back home”, now we are waiting on him again.If you have any question or concern, please feel free to contact me at any time.Sincerely,Adriana A.Owner

I spoke to both of the owners the husband and the wife. He took my money, he took the stove and he said he wasn't going to replace it for another one nor sell me a more expensive one. he said he was going to keep my money and the stove I returned. he has never made an attempt to exchange any stove or revolve any issues. I understand if he doesn't refund money. why did he keep the unfixable stove and my money and never offered to replace it for another similar one that's worth the same amount of money I paid him..????if he can get me a similar stove that actually works, and that's actually clean I will take it...he clearly told me I will take your non working non fixable stove and as well as your money...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Thanks for been assisting small businesses owners and customers, solving issues concerning business transaction. We appreciate the time you take to validate each party information.
Our mission as a second hand appliances business is to fix each item to get the best performance of each...

unit. As a technician we always provided the best quality maintenance of our appliances. But, been aware that things happen. Motive why we give our customer four (4) months warranty in labors and part if any situation occurs. But, we always expected the best performance of the appliances in the longest period of time possible.In the specific case which you assigned an id #10412675 we apologize with the customer for the same reasons they explained in the letter. When they called us and tell us about the dryer issues and we were able to fix the situation as they said we were out of the country, we decided to give them a discount of $40.00 dollars for the inconvenience it caused them.
A week later, they sent me a text message saying they were experienced some difficulty with the washer machine and they were requesting a full refund of the purchase. As we explain to each individual customer, and written in our invoice “we do repair or exchange only, we don’t make cash refunds”. We are willing to fix the issue as soon as possible. Just to remember, they have to bring the appliances back to the store, if we can’t fix it; then, we will replaced it.
If you have ahy guestions or concerns, please feel free to contact me at any time.
Sincerely,
Adriano A

Purchased a used washer for $200 in early August, 2015. Washer worked fine for a few months. In November, [redacted] started to come loose. One day, when I pulled the [redacted] to operate the washer, it popped off. I tried placing the [redacted] back on and the timer unit broke free from the housing inside the washer.
I decided to call Almonte because my washer was still under a warranty. On the phone, the owner spoke to me as if he didn't believe me. He was short with me and kept asking if I had the receipt, which I did. When I arrived at Almonte, with the washer, he told me that the warranty wouldn't cover any damage that I had caused to the machine (keep in mind, this before he has even seen the machine). I assured him that it had not been mistreated and stopped functioning during normal use. He came out to my car to look at the machine. When he saw the loose timer, he insisted that he had "never" seen such a problem. He had me and my friend pull the washer out and lift it up onto his dock, rather than going inside to get a dolly to pull it up the ramp.
Once the washer was inside, he opened up the unit to expose the timer. He showed us a broken plastic tab that held the timer in place. He insisted that this tab could not have broken unless we used a large amount of force. I assured him that this was not the case. After we waited for fifteen minutes while he talked to his employees in the corner, he insisted he would have to call the timer company to check and get back to us Monday (it was Saturday). We left our information and awaited his call.
Monday afternoon, he called. He told us that we had broken the [redacted] and it was not covered by the timer company's warranty. Not only would he not fix the machine, but we needed to pick it up immediately because he would not hold it for us. I pointed out that I had not agreed to such a warranty. I had agreed to the warranty specified in our contract, which said absolutely nothing about these rules he was now trying to put in place. He argued with us, repeating his garbage story over and over. In the end, I was able to get him to hold the machine until the following Saturday.
When we came to pick it up, his story about what was broken had changed. Now he was talking about the [redacted], instead of the broken tab on the timer. He brought the washer outside on a dolly and left it on his dock. He insisted he was "sorry" but wasn't even willing to roll it down the ramp to our car for us. He immediately went back inside and left us outside to carry the washer down and place it in our car.
I have never experienced such poor customer service. Almonte Appliances sells poorly repaired garbage appliances and when it comes down to it, they will not honor the warranty that they guaranteed in their contract. I would absolutely not recommend anyone waste their time or money here.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
First they NEVER told me the charge of $35 at the store when I purchased the dryer and as, I remember clearly asking "does this have warranty" unwillingly he stated Yes, for one month. I then asked will you fix it if damaged within a month, which was rhetorical question but I just wanted to make sure and be clear,  he stated YES, there after nothing was said about charges verbally nor that it is on the receipt, I'm looking at the receipt and it is NOT legible, nor is the receipt sent to your agency. I can't read nor understand what it states below. If the dryer has warranty on the appliances what is the $35 fee for?  gas reimbursement? I live a mile or less away from this business. Warranty is warranty it should have been explained clearly or this situation would never have occurred.
Regards,
[redacted]

Good Morning [redacted]
Regarding complaint no. [redacted], we are sending some pictures of the bunch of item we sold. All of them in the same condition.
For further information, please contact me at...

anytime.
Sincerely,
Adriano A[redacted]
Almonte Appliances, Inc.
###-###-####

See Attachment.

Purchased a used washer for $200 in early August, 2015. Washer worked fine for a few months. In November, [redacted] started to come loose. One day, when I pulled the [redacted] to operate the washer, it popped off. I tried placing the [redacted] back on and the timer unit broke free from the housing inside the washer.
I decided to call Almonte because my washer was still under a warranty. On the phone, the owner spoke to me as if he didn't believe me. He was short with me and kept asking if I had the receipt, which I did. When I arrived at Almonte, with the washer, he told me that the warranty wouldn't cover any damage that I had caused to the machine (keep in mind, this before he has even seen the machine). I assured him that it had not been mistreated and stopped functioning during normal use. He came out to my car to look at the machine. When he saw the loose timer, he insisted that he had "never" seen such a problem. He had me and my friend pull the washer out and lift it up onto his dock, rather than going inside to get a dolly to pull it up the ramp.
Once the washer was inside, he opened up the unit to expose the timer. He showed us a broken plastic tab that held the timer in place. He insisted that this tab could not have broken unless we used a large amount of force. I assured him that this was not the case. After we waited for fifteen minutes while he talked to his employees in the corner, he insisted he would have to call the timer company to check and get back to us Monday (it was Saturday). We left our information and awaited his call.
Monday afternoon, he called. He told us that we had broken the [redacted] and it was not covered by the timer company's warranty. Not only would he not fix the machine, but we needed to pick it up immediately because he would not hold it for us. I pointed out that I had not agreed to such a warranty. I had agreed to the warranty specified in our contract, which said absolutely nothing about these rules he was now trying to put in place. He argued with us, repeating his garbage story over and over. In the end, I was able to get him to hold the machine until the following Saturday.
When we came to pick it up, his story about what was broken had changed. Now he was talking about the [redacted], instead of the broken tab on the timer. He brought the washer outside on a dolly and left it on his dock. He insisted he was "sorry" but wasn't even willing to roll it down the ramp to our car for us. He immediately went back inside and left us outside to carry the washer down and place it in our car.
I have never experienced such poor customer service. Almonte Appliances sells poorly repaired garbage appliances and when it comes down to it, they will not honor the warranty that they guaranteed in their contract. I would absolutely not recommend anyone waste their time or money here.