Aloha Inc

** ***
We are so sorry for
any inconvenience and we appreciate your patienceWe have
issued you a refund for the amount of $This refund has been issued via
***
Let us know if there's anything else we can do to help
All the best,
The ALOHA team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I'm well aware of how shipping works for I handle quite a bit for the corporation I work for When I received the tracking number and tracked it, it had not left their facility For them to say it was "too late" to cancel the order is unacceptable This seems like poor business practice in my eyes for I know other companies who would go above and beyond to make sure they have happy customers As I see it, they have received many complaints on their *** page about this practice so whether they choose to resolve this issue with me or not, their business practice and poor word of mouth they are receiving from multiple people may just have to be enough for me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***, We are incredibly sorry to hear that you were unhappy with any part of your experience with ALOHA and our Free Trial programWe care about the health and happiness of our
customers and are happy to accommodate your requestsTo summarize, our records show: On 11/*/2014, you placed an order for the trial of the Daily Good Greens and the Protein PowderOn 11/**/14, we sent you a reminder email with the subject “Your ALOHA Monthly Service” to the email address associated with your ALOHA account, ***Our system shows that the email was successfully deliveredOn 11/**/14, the first monthly order processed and shipped, totaling $$for the Protein Powder, $for the Daily Good Greens, less $because you had referral credit On 11/**, you canceled the subscription service onlineOn 12/**/14, you reached out to us via live chat to inquire how to go about sending a product back and receiving a refundI explained that because our products are ingestible supplements, we have high quality control standards so we do not reuse or resell anything once it leave the warehouseI outlined the terms of our Free Trial program and explained that if customers do not wish to be enrolled in the monthly subscription, they have the opportunity to opt-out within 14-days of the Free Trial periodI directed you to the return policy as stated on our websiteI suggested you email *** to discuss the issue further. On that same day, 12/**/14, we received an email from you formally requesting to cancel the subscription services, to remove your information from any further email or mailing lists and payment methodsI responded to the email later that day, 12/**/14, confirming that you were already cancelled from the Replenishment Service and that you would not receive any further e-mails, charges or shipments from ALOHAWe have refunded $back to your original form of paymentPlease feel free to keep and enjoy our products but if you would prefer, we are happy to provide you with a return-shipping labelPlease let us know if there is anything else we can doSincerely,***

Hi ***,We are so sorry for any disappointment or confusion surrounding your order of our free trial, placed on January **, 2015. To summarize, our records indicate:You ordered a free trial of the Daily Good Greens on 1/**/15. You emailed us requesting to cancel after having realized that the free trial was tied to a monthly service, albeit, completely customizableYou also requested a refund for the $that you paid for the trial.I responded to you a few hours later confirming the cancelation of your account and explained how the Replenishment Service works, as well as how easy it is to customize or cancelI reiterated that the account was canceled moving forward.We have issued you a full refund in the amount of $as requested.Again ***, we apologize for any miscommunication or inconvenience and we truly appreciate your feedbackPlease do not hesitate to contact us if is anything else we can do to help! Best,*** *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.The following response was submitted to ALOHA's email advising me of thier decision:"***:Thank you for your email and for issuing the refund. As I stated in my initial conversation, my decision to cancel subscription was not due to bad experience with the product, but I truly felt that your current trail and subscription process is one sided and designed to trick the client into continue subscription without truly offering a client an opportunity to opt outOne reminder email, which could easily end up in the Spam folder, get snaffled together with other emails or simply deleted in error , is simply not enough to truly say you have a transparent processIt is important to stand by your product and your company's values, however it is just as equally important to stand by your customersClients who are not ready for your product at this time and may choose not to renew today, may change their mind and re-order the product few months down the road, however bad experience in resolving issues that are clearly associated with company's one sided process, without a doubt casts a negative impression on the product and rules out a possibility of a client ever coming backI hope this will not only be a lesson for me, to pay more attention to fine print, but a consideration for your company to at least reevaluate company's response to these types of inquiries since your company is not likely to do away with the lucrative business model of the subscription business.It was never my intention to take advantage of the company, therefore I'll be more than happy to return it as it is still unopened in the original package.Respectfully,***" Sincerely, *** ***

This company is extremely misleadingI signed up for a "free" sample only paid for shipping $then they put me on an automatic subscription without my consent and charged my card $Something needs to be done to stop this from happeningI'm extremely frustrated and just want my money backThis is a terrible way to run a business and I will never purchase from this company againPlease beware of this sneaky system

Revdex.com: The company told me on the phone that the order was shipped and they could not give me a refund. Shortly thereafter I received the following email that my account had been credited*** *** *** *** * *** *** *** *** ***
*** ***
*** *** *** *** *** *** * *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** * *** *** *** *** *** ** *** ** *** *** *** ***
***
***
*** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ***I feel this has been resolved. I do not know if I will receive the product that they said was already shipped, but I will return to sender. Thank you for the help and would like you to know that this was deceptive and hope they will change their practice
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have accepted the refund offered by the merchant I will withdraw this complaint.Thank you for your time
Sincerely,
*** ***

This company has continued to charge me $30/month for five monthsI call their phone number 3x per week and wait on hold for up to a half hour before a recording tells me " I'm sorry all our customer service reps are busy please leave a voicemail"I must have left voicemailsNo return call, I've just today received a new credit card in the mail which I requested so that this bogus business can't rip me off any furtherYou can't deal with them if they don't pick up the phone or accept cancelations online

I really enjoy using Aloha products! Their protein powders are vegan, organic, and very drinkable! Their daily Good Greens blend are loaded with several superfoods such :
Spirulina 550mg – Packed with vitamins and may act as an energy booster
Spinach 800mg – May boost mood
Moringa 600mg – A complete protein that is packed with antioxidants
Green Pea 1,400mg – May help plump skin using a variety of antioxidant nutrients
Wheatgrass Juice 900mg – May help oxygenate blood and aid in digestion
Wild Blueberries 550mg – Provides antioxidants and may help boost memory and mood
Raspberries 300mg – Provides antioxidants and may help in metabolizing fat Raspberry Ketones article to help assess the legitimacy of this claim)
Coconut Water 2,465mg – Hydrates and provides important minerals
Lemon 30mg – Improves flavor
King Trumpet Mushrooms 400mg – Provides Vitamin D and may help support immune system function
Enoki Mushrooms 300mg – Provides Vitamin Band may help balance your immune system
Oyster Mushrooms 475mg – May protect cells and boost your immune system
Yellow Hawaiian Ginger 20mg – May improve nutrient absorption and digestion
Hawaiian Red Alaea Salt 60mg – Adds flavor and minerals

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I actually asked in the original e-mail for you to cancel the sample and not charge my credit card. I really feel like I haven't been listened to through this whole ordeal. In addition to requesting my credit card not be charged at all for anything via e-mail I also requested the same through the Revdex.com. I wish you would spend less time telling me about how "clear" you have made the bait and switch advertising and more time on resolving my requests. I also hope you will sincerely consider the ramifications of alienating potential lifetime customers with sneaky tactics like this. If your products are good then using such trickery is unneeded
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In clear conjunction with their already F grade on Revdex.com, I'd like to warn any and all who think they might be interested in Aloha productsThey ARE running a scam on consumers, but just making it barely legalTheir Facebook advertising suggests you try a sample of one of their products, and you merely only pay shipping cost of $I did this, and days later found a charge on my credit card for $and an apparent auto-enrollment into their subscription serviceAll of this because I got fooled I guess you could say now, in the hopes of discovering a new productThey REFUSE to refund my money on good faith that they are lying, cheating and abusing a potential customer baseThis business should be taken down for their lack of business knowledge and positive ways to retain customer aside from their current practice of stealing peoples money

Hi ***, I can confirm that your subscription associated with the email address *** has been canceled moving forwardWe have refunded you for the $chargeTo clarify, the free trial that you ordered rolls into an automatic and completely customizable Replenishment
ServiceCustomers are given 7-days from the date their trial is delivered to either pause, cancel, or customize and continue with their serviceWe include this information in multiple places on the website, in our FAQ's and during the check out process in our terms and conditions which you have to click that you acknowledge in order to place the free trial orderThe terms are also on the order confirmation page and in the order confirmation email that we send you after you order the trialWe also send an email reminder the day the trial is delivered letting you know that your 7-day trial period is about to begin and detailing how it works moving forwardAs you can see on our website, once an order ships it is final saleBecause our products are ingestible we have extremely high quality control standards which is why we do not re-use or re-sell anything once it leaves our warehouse so please keep the product and enjoy it or share it with family or friendsThis is also why we give customers as much flexibility and control as we can, offering free trial options so customers can try before committing and giving customers full range to personalize their subscription or cancel out of it anytime either by updating preferences on their subscription page or by contacting our Care TeamLet us know if there's anything else we can do to help! All the best, The ALOHA Customer Care team

Hi ***, We apologize if you did not find the terms clear at the time that you ordered your trialWe make many concerted efforts to be as transparent as possible about the terms in order to offer our customers as much flexibility and control as possibleJust to clarify, our free trials roll
into an automatic and completely customizable Replenishment ServiceCustomers are given 7-days from the date their trial is delivered to either pause, cancel, or customize and continue with their serviceIf customers do not opt to pause or cancel, they are automatically enrolled into our Replenishment Service plan dependent on what trial they claimedWe include the terms in multiple places on the website, in our FAQ's, and in our terms and conditions which you have to click that you acknowledge in order to even check outThe terms are also on the order confirmation page and in the order confirmation email that we send you after you order the trialWe also send an email reminder the day the trial is delivered letting you know that your trial period is about to begin and detailing how it works moving forwardOnce an order ships it is final saleBecause our products are ingestible we have extremely high quality control standards which is why we do not re-use or re-sell anything once it leaves our warehouse so please keep the product and enjoy it or share it with someone you think may be interested in trying itThis is also why we give customers as much flexibility and control as we can, offering free trial options so customers can try before committing and giving customers full range to personalize their subscription or cancel out of it anytime either by updating preferences on their subscription page or by contacting our Care Team via email or phoneThe account is canceled moving forward; although, you can always place a one-time order or re-enroll and completely customize a Replenishment Service with usI've also refunded you for this Order #***Please do not hesitate to reach out with any further questions or concernsWe're here to help! All the best, The ALOHA team

We sincerely apologize for any frustration or confusion regarding your ALOHA 14-day Trial or your Replenishment ServiceAt ALOHA, our customers are our number one priorityYour feedback is
extremely valuable as we continue to growTo summarize, our records show: On 3/**/2015, you placed an order for the trial of the Superfood Chocolate BarOn 3/**/2015, we sent you a reminder email with the subject “Your ALOHA Replenishment Service Reminder” to the email address associated with your ALOHA account, *** Our system shows that the email was successfully delivered on 3/**/at 9:32AMOn 3/**/2015, the first monthly order processed and shipped, totaling $for one Superfood Chocolate BarOn 4/*/2015, you called us and spoke with Customer Care Representative, ***He cancelled your subscription service for youOn 4/*/2015, you reached out to us via phone to let us know you had received one Superfood Chocolate BarYou explained that you had changed your shipping frequency to every days and should not have received the order yetI explained to you that you changed your frequency (days) and the quantity of bars you would be receiving (to bar from bars) but did not change the next billing/shipping date which is why the order processed and shipped out to you on 3/**/I explained to you that since you did not change the next bill/ship date for your first replenishment order, you were shipped the Superfood Chocolate Bar on March ***You also spoke with my ***, who confirmed with you that you had updated your frequency and quantity but not the first shipping/billing dateShe offered you a credit towards a future orderOn 4/**/2015, we refunded you the $charge back to the original form of paymentPlease let us know if there is anything else we can do to redeem your experience with usAs a customer, you are our top priority and we are always here to helpAll the best, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***

Revdex.com:At this time, I have not been contacted by Aloha Inc regarding complaint ID ***.Sincerely,*** ***

***,At ALOHA, our customers are our number one priority, so we sincerely apologize for the negative experience you had with your ALOHA Replenishment ServiceAs a young company, customer feedback is extremely important to us - especially as we continue to growThank you for making us
aware of your concernsWe are happy to remedy the situation moving forward.Here is a summary of our correspondence:On 3/**/2015, you ordered a trial of the Daily Good Greens.On 3/**/2015, we sent you a reminder email with the subject “Your ALOHA Replenishment Service Reminder” to the email address associated with your ALOHA account, ***Our system shows that the email was opened on 3/**/2015.On 3/**/at 10:26am, the first monthly order processed and shipped, totaling $for the Daily Good Greens Blend Box 30-pack.On 3/**/at 6:47pm, you emailed us and asked us to reverse the charges and refund youThis was the first correspondence of any type that we received from you.On 3/**/at 6:57, you reached out to us via phone and spoke with ALOHA Customer Service Associate, ***Per your request, *** canceled your subscription moving forward and let you know that your order had already shipped and that once a product ships it is final sale as we do not re-use or re-sell any of our products for health safety purposesYou explained to *** that you had only intended to purchase a free trial*** then explained our ALOHA Replenishment terms and you said that you didn’t feel they were clear*** issued you a partial refund in the amount of $and asked you to please keep and enjoy the productYou said she appreciated your time and explained that you would have preferred to send it back and you each said goodbye.On 4/**/2015, we refunded you the remaining $and sent you an email at 4:04PM explaining that we had done so. Please let us know if there is anything else we can do to make your experience with us a better one! Stay Happy and Healthy,***

Hi ***, We apologize if you did not find the terms clear at the time that you ordered your trialWe make many concerted efforts to be as transparent as possible about the terms in order
to offer our customers as much flexibility and control as possibleJust to clarify, our free trials roll into an automatic and completely customizable Replenishment ServiceCustomers are given 7-days from the date their trial is delivered to either pause, cancel, or customize and continue with their serviceIf customers do not opt to pause or cancel, they are automatically enrolled into our Replenishment Service plan dependent on what trial they claimedWe include the terms in multiple places on the website, in our FAQ's, and in our terms and conditions which you have to click that you acknowledge in order to even check outThe terms are also on the order confirmation page and in the order confirmation email that we send you after you order the trialWe also send an email reminder the day the trial is delivered letting you know that your trial period is about to begin and detailing how it works moving forwardOnce an order ships it is final saleBecause our products are ingestible we have extremely high quality control standards which is why we do not re-use or re-sell anything once it leaves our warehouse so please keep the product and enjoy it or share it with someone you think may be interested in trying itThis is also why we give customers as much flexibility and control as we can, offering free trial options so customers can try before committing and giving customers full range to personalize their subscription or cancel out of it anytime either by updating preferences on their subscription page or by contacting our Care Team via email or phoneThe account is canceled moving forward; although, you can always place a one-time order or re-enroll and completely customize a Replenishment Service with usI've also refunded you for this Order #***Please do not hesitate to reach out with any further questions or concernsWe're here to help! All the best, The ALOHA team

BUYER BEWARE THEIR PRODUCTS MAY BE GOOD BUT THEIR POLICIES ARE EXTREMELY UNDERHANDEDThey make it so once you put in your card information there is NO WAY to take it off yourselfAlso there is NO WAY to cancel your subscription, unless you call the very hard to find phone number on their website, which they also don't outright tell youThen when you do get someone on the phone they tell you that they don't do refunds even when you send back an unopened box to them, which is apparently written somewhere on their site, and if you tell them you will contest the charges to your card they can only give you a partial refundDO NOT BUY FROM THEM THEY ARE SCAMMERS, AND WILL NOT GIVE YOUR MONEY BACK