Aloha Inc

This company used the offer of paying for a free sample products shipping to get my credit card information. Upon receipt they used that information to sign me up for a subscription service. I looked online and there is no way to manage your account information through their site, and two emails to their "customer service" (which is supposed to be answered within 48 hours) to cancel all subscriptions were unanswered and remained unanswered. I was charged 30 dollars for a shipment I never wanted. When I called the company finally they said that they only do cancellations over the phone during business hours. The customer service representative was rude at best on the phone and hung up before I was done with my questions. Very dissatisfied.. I wish to have management of my own online account information and credit cards, and I do not appreciate the tactics of being lured into a subscription.

Review: I ordered my free trial.

Automatic monthly subscription without authorization.Desired Settlement: Not to be automatically enrolled

Review: I signed up for a trial of Aloha Protein online on November [redacted], 2015. The protein arrived, and I decided the flavors just weren't for me. I sent in an email to [redacted] asking that my subscription be cancelled. I never received a reply, automated or otherwise. On December [redacted], 2015 I received the following email:

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Hi Mark,

Just a reminder - your next ALOHA delivery is scheduled to ship 9 days from today!

If you wish to put off this shipment to a later date, please do so by visiting your Replenishment Service Page, or contact us at [redacted].

===

I replied that day to [redacted] with the following message:

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I don't wish to continue my subscription. I enjoyed the trial, but would prefer to order some of your other products instead of the powder. Could you my card on file, but make sure I'm not charged for any more protein powder?

===

I never received a reply, automated or otherwise. I tried calling them, but got stuck on hold. On December [redacted], I got an email stating the following:

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Your monthly payment has been processed. **REDACTED ORDER INFORMATION** Questions? Give us a call us at ###-###-#### or email [redacted].

===

I replied to [redacted] with:

===

I contacted customer service requesting that my trial be cancelled and that I not be charged for any more protein.

===

I was still shipped the proteins. I did not open them, and wrote return to sender on the box and took it to my post office. They're showing that the shipment was returned, but Aloha is still refusing to refund my money. I contacted customer service today asking about it, and the agent claimed it was my responsibility to phone in cancellation requests, and that they did not handle them via email. The agent said the email specifically states this, but the copies that I have demonstrate the opposite to be true. The agent then changed their argument to them not ever receiving the email, even though I have proof that it was sent successfully from my end. Regardless, the agent stated that they have a very strict no refund policy due to health concerns, and that they packaged the proteins specifically for me. I'm not sure how any of that is the case, as they're all individually packaged and the same for each customer. By the end of this conversation, the agent was becoming noticeable irritated at me, and trying to contain themselves. At this point I politely thanked the agent for their time and let them know that I would be filing disputes with them via the Revdex.com and my bank's chargeback department.

It seems this company has a history of this exact situation happening, and according to their F rating with the Revdex.com, they don't handle it well . Prior to all of this, I would've loved to order more products from them. One of the flavors was delicious, and the other simply wasn't for me. I'm not going to bad mouth their products, as a lot of them looked great and I was considering ordering more at the time. I would've even accepted store credit, but the current situation is absolutely unacceptable to me and others complaining on the Revdex.com.

TL;DR

Signed up for a trial of protein and didn't like it that well. Requested they not charge me further twice via the email they listed (ten days before shipment was scheduled), but was still charged and shipped more protein. Mailed the protein back unopened and called to request a refund, but was denied.Desired Settlement: A) I want to know why my email was never received on your end. I never received a ticket number or any automatic reply, so it seems your system just dropped my messages. I have an unpopular TLD (.sx) (top level domain), but have never had problems sending or receiving emails from it.

I legitimately believe your system didn't properly receive my messages because of my .sx TLD, and might've possibly filtered them out thinking they weren't legitimate messages. This is because I attempted to send the same messages using a Gmail address and got an automatic reply with a ticket number. I tried sending another one using the .sx address, and didn't receive a reply that time either. I also confirmed that someone else could receive my messages just fine from the .sx address, so it isn't an issue on my end.

B) I would like my money back. It would be a good show of faith if you refunded my credit card after all of this trouble, but store credit would also be acceptable, as I would love to try some of your other products.

Consumer

Response:

At this time, I have not been contacted by Aloha Inc regarding complaint ID [redacted].Sincerely,[redacted]

Review: I found Aloha online because someone in my social media community had told me about them. I was interested in their meal replacement so I thought I would have do their trial. When you are enrolling for the free trial you have to pay $4.79 for shipping and their is a section that says

"Wait! I thought this was free?

It is! You are receiving a beautifully packaged gift from ALOHA, which we know you’ll love. We wish the post office had a free trial too, but alas, we need to charge a small amount for shipping."

It does not say that they will also use my credit card to enroll me in a subscription that will be $59.90. Anyway, I had tried to reach out to cancel as soon as I realized what was going on but their live chat on their site that is posted all over their site (Live Chat Mon - Thur, 10am to 9PM Fri 10AM to 8pm ES) does not work or connect anywhere. No one responded to email. So I called, and by this time my order was "being processed" and the woman who answered the phone said there was no way to cancel the order and they do not take returns. I asked if there was someone else I could speak to and she said no, this was the policy. She said maybe there was someone that I loved so much that I could give it to (I let her know I cannot use the product due to dietary restrictions). She said the only thing she could do was give me a credit, which is useless because I want nothing to do with this company anymore.

My order didn't even ship until the next day. So, I know there was a way to cancel the order and refund my money. The company probably makes a lot of money this way and it just isn't right. They have a subscription area on their site but no way to cancel.And in email one of the customer service representatives ([redacted]) said "Usually we ask that customers call us to cancel" I really feel scammed and cheated and would like my money back.Desired Settlement: Full refund and I return the package as is.

Business

Response:

Hi

[redacted],

Thank you for reaching out to us with this matter. At ALOHA, our customers are

our number one priority, so we apologize for any confusion with your

subscription. We are constantly striving towards transparency regarding our

subscription plan and your feedback is extremely valuable as we continue to grow.

The entire ALOHA team works passionately so that we can fulfill our sole

mission which is to improve the health and happiness of our customers!

Here is a summary of our email correspondence:

06/**/2015:

You reached out to us to let us know that you did not realize you were enrolled

in a subscription and that you wanted to cancel your subscription.

06/**/2015:

I wrote back to let you know that moving forward I had canceled your

subscription

06/**/2015:

You wrote to ask if you would be getting refunded for the replenishment order

that shipped.

06/**/2015:

I wrote back to explain that once an order ships it is final sale. Our products

are ingestible and we have extremely high quality control standards which is

why we do not re-use or re-sell anything once it leaves our warehouse. I

recommended that you keep the product and enjoy it or share it with someone you

think may be interested in trying it. I applied a $30 ALOHA credit towards a

future purchase as well.

06/**/2015:

You let me know that you are going to file a complaint.

06/**/2015:

I wrote back and apologized if the terms were not clear at the time that you

ordered your trial and that we make many concerted efforts to be as transparent

as possible about the terms in order to offer our customers as much flexibility

and control as possible.

6/**/2015:

We received your complaint from the Revdex.com.

7/*/2015:

I responded to your complaint and issued a full refund for the package and

asked you to enjoy it on us :)

Please let us know if there is anything else we can do to redeem your

experience with us. As a customer, you are our top priority and we are always

here to help.

All the best,

Review: This company automatically signs you up for automatic replenishment, just by signing up for a free trial. It does not remind you before your account will be charged/product is ordered. Customer service refuses to cancel my account which I have requested in writing a number of times. They refuse to cancel via email, which is ridiculous.Desired Settlement: I want my account cancelled immediately, and a refund of my last transaction.

Business

Response:

[redacted], We regret to hear that you did not have a positive customer experience with ALOHA and we apologize for any trouble you encountered. Everyone from our product team to our tech team works passionately and tirelessly so that we can fulfill our sole mission - which is to improve the health and wellness of our customers by providing them with the highest quality products at their convenience! If your experienced anything less than this, we sincerely apologize. To summarize your experience, our records show: On 2/**/2016 at 11:41 AM, you emailed us at [redacted] requesting to cancel your active subscription of the Superfood Chocolate Bars. On 2/**/2016 at 10:27 AM, we responded to your email letting you know that for security and feedback purposes, we only handle Replenishment Service cancellations over the phone (###-###-#### Mon - Thur, 10am to 9PM Fri, 10AM to 8pm EST). On 2/**/2016 at 10:34 AM, you responded to our email noting that you were unable to call to cancel your Replenishment Service. On 2/**/201t6 at 3:31 PM, we responded to you letting you know that we had made an exception for you and canceled your active subscription via email. Please know that we really appreciate your feedback and we understand your frustration. As a young company, we are constantly working to improve. We care about our customers' experience and we're sorry about any frustration this has caused you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello,I am writing to file a complaint regarding a subscription I was enrolled in without my knowledge or consent. On October [redacted], I clicked an ad on [redacted] offering a free trial of Aloha, a nutritional superfood supplement. As conveyed by the [redacted] ad and subsequent Aloha webpages, the offer was for 5 free packets of Aloha supplement. I was asked to provide my credit card number to cover $5 in shipping, which I felt was only fair (after all, they were generously sending free product!). I received the packets in the mail shortly thereafter. Yesterday, to my great surprise and dismay, Aloha sent me an email stating that my credit card had been charged $35 for my next installment of their product. Evidently, the credit card I provided in good faith for shipping was being repurposed for a monthly subscription. I was not warned of this ahead of time, and I do not want this subscription. After writing to Aloha at their customer service email and on [redacted], my subscription has been canceled (something I had already done myself), but no refund will be issued because the next shipment was already sent. I find this outrageous, because I did not consent to a subscription. I feel the company has misled me and mishandled my payment instrument. After searching for more information online, I discovered other similar customer complaints. One complaint alerted me to the fact that emails (sent after the free trial order) mentioned the start of a subscription, but that these had been routed to a Junk folder. Indeed that occurred in my case as well; I searched my email and found notifications in Junk. Regardless, any subscription needed to be proactively agreed to, and I did not consent to a subscription.Desired Settlement: I would like a refund of the $35 I was charged. I do not want the product and am happy to return it if Aloha will cover return postage. I would also like Aloha to examine its disclosure of the subscription terms. Their "free offer" page currently mentions the subscription, but this was not shown when I signed up, so perhaps there has already been an improvement. It may also be worth looking into the path from the [redacted] ad; perhaps it bypasses the disclosure page and goes straight to cart.

Business

Response:

April, we are terribly sorry that you had a less than perfect experience with us and for the confusion within our Free Trial order checkout flow. We are happy to address and accommodate your requests. Your satisfaction with our company and products is our top priority. As an early stage start-up, we are growing quickly and constantly striving to improve, and we truly value customer feedback like yours. Our core mission is to provide health & happiness to everyone, and we are sorry we came short with your experience.

To summarize, our records show:

On 10/**/2014 you reached out to us to let us know that you were not aware of the monthly subscription service associated with our Free Trial program and asked how to get a refund.

On 10/**/2014 one of our customer experience associates responded, explaining the terms of our Free Trial program.

You responded on 10/**/2014 requesting a refund.

We emailed you on Tuesday 10/**/2014 and explained that due to the nature of our product—being that it is a supplement—we ask that our customers not return any shipments for health safety purposes and for quality control purposes. In the terms of our Free Trial program, all of our customers that do not wish to be enrolled in the monthly subscription have the opportunity to opt-out within 14-days of the Free Trial period.

On that same day, 10/**/2014, you had mentioned that the terms of our Free Trial program were not clearly visible. We then immediately responded by email and by phone (we left a voice mail) apologizing for any miscommunication, and offered you a pre-paid return-shipping label along with a full refund.

Since we had not heard back from you on 10/**/2014, we went ahead and emailed you the pre-paid return-shipping label so that you would have the option to return this package and receive your refund.

As previously communicated, we are happy to issue you a full refund to your original form of payment upon receipt of this returned order # [redacted].

April, we sincerely apologize for any confusion, inconvenience, or frustration caused. We appreciate your suggestion to implement a more pro-active mechanism to establish customer consent to our Free Trial program as we aim to be as transparent as possible with our products and services. We want you to know that we are listening and we have heard everything you had to say!

If there is anything else we can do to make you happy—our mission is to make the world a happier and healthier place—or if you have any further questions or concerns about your order, please do not hesitate to contact us.

Sincerely,

Review: I signed up for a free trial and they charged me twice for a product I did not order.

Business

Response:

Hi [redacted], We are so sorry for any disappointment or confusion surrounding your order of our free trial, placed on December *, 2014. For clarification purposes, our free trials are associated with a Replenishment Service. Customers are given 14-days from the date of purchase to pause, cancel, or customize and continue with their service. If customers do not opt to pause, cancel or customize their Replenishment Service in that time frame, they are automatically enrolled into our Replenishment Service plan dependent on what trial they claimed and, therefore, will be shipped product ever 30 days unless otherwise indicated. We make many concerted efforts to be as transparent as possible about the terms in order to offer our customers as much flexibility and control as possible. We include the terms directly below the button you would have had to click to put a trial in your cart, we have a pop-up reminder after check out, and we include information about how you can update your subscription in the order confirmation emails we send you for your trial. To summarize, our records indicate: You ordered a free trial of the ALOHA Smoothie Kit on 12/**/14. On December **, 2014 your first monthly shipment processed for $65.10 and shipped to you. On January, **, 2015, your second monthly shipment processed for $65.10 and shipped to you. On January **, 2015 you successfully canceled your Replenishment Service on [redacted]. At no point did we receive any prior requests from you to customize or cancel your account, otherwise I assure you that we would have responded promptly. We have issued you two refunds for the full amounts you were charged in December and January. Again [redacted], we apologize for any confusion or inconvenience and we truly appreciate your feedback. Please do not hesitate to contact us if is anything else we can do to help! Best, [redacted]

Review: This company has stolen $29 from my [redacted] account and refuses to return it. I signed up for a free trial and we decided within the agreed upon time period to cancel the service because we found a similar product we liked better. I called to cancel and received confirmation of the cancelation. However, the company still charged $29.90 and took it out of my [redacted] account. I called back the same day to let them know they made an error and should not have charged me. Aloha agreed that I was charged in error because my account was canceled. I have email confirmation on April ** that they charged me and another confirmation that they canceled this charge also on April [redacted]. They never shipped additional product and I have nothing from the company. I asked for a refund and was told I would have it within two business days. I never received the refund, so I contacted Aloha again and spoke with Jaime. She spoke with a supervisor and said I would have my refund within two more days and I would receive an email. I never received an email or the refund. I called again and was told the same thing. Three months later, I still do not have the refund. I asked to speak with a supervisor many times and was never allowed to. My last phone call was with customer service rep. Essence and I was told that they are no longer able to refund my money because [redacted] has a policy that they do not let companies use refunds after 45 days. I was told that I needed to call [redacted] and have them change their policies if I wanted my money back. I asked for a different type of refund like check or just a payment through [redacted] and was told that they were not able to do that. I was told that I was just out my money. I never received any additional product, they literally just stole $29.90 from me and I was told to deal with that. I am still waiting to talk with a supervisor and so far have not been able to get anybody on the phone that can make a refund happen.Desired Settlement: I want my money back.

Business

Response:

[redacted]

We are so sorry for any inconvenience and we appreciate your patience. We have

issued you a refund for the amount of $29.90. This refund has been issued via

[redacted].

Let us know if there's anything else we can do to help.

All the best,

The ALOHA team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Aloha Inc was very deceptive and demonstrated poor communications to me. This is my situation: I had a trial offer of their Superfood Chocolate bar and I paid for shipping and handling via Pay Pal. I did not care for their product it had very bitter taste. And therefore,I had no interest to proceed with any further products as they enroll people in an ongoing monthly program. A month later, I found a charge of $44 to my [redacted]l account. I called them and they said I should have received an email about the automatic enrollment. I said I never got any such email and had no plans to enroll. They canceled me at that time but would not credit me the $44. So I was referred to a supervisor named Ally. After a total of 40 minutes between the customer service rep and the supervisor Ally, Ally said I would need to speak with their Manager [redacted] and assured me she would call me back within minutes.

However, [redacted] never called me back, instead, she sent a brief email instead: I politely replied back to the email and asked for a refund. She never replied back to that email. Instead a day later I saw on my [redacted]l that I had a partial refund of $17.60. So I called Aloha Inc back and they said I would need to speak with [redacted]. I said I tried that yesterday and I'm very busy and she never replied to my email or called me back. I explained I am very disappointed with how they treated me and that I at least expected a reply back for an apology and a full refund. Aloha Inc. showed very poor communication with me and little interest in customer satisfaction. Although their customer service reps were polite, they could not resolve my issue of a full refund and only seemed concerned about how "busy" their Manager [redacted] was. Well, I explained I'm busy too and it took up 40 minutes of my time yesterday and another 20 minutes today on the phone.

Here is the correspondence I got from [redacted] yesterday (below), and my reply back. After my reply back, I received no further communication and the request on their end online, was marked solved. This is not solved and their communication is unprofessional and deceptive. I would never recommend business with them. Their advertising says "Your happiness is our happiness". This could not be further from the truth.

Email from Aloha's Customer Service Manager [redacted] to me:

Mar 26, 3:43 PM

Hi XXXX,

I hope you are well. I was informed that you wanted to hear from a manager. I appreciate your patience as I have been in meetings all afternoon. I would have called you but I am running back to another in just a moment so wanted to reach out in the meantime.

Please let me know how I can help. If you would prefer to talk by phone I would be happy to give you a call sometime tomorrow but again, feel free to reach out here in the meantime.

My best,

My reply of which got no further response back:

I appreciate your email [redacted]. I talked with Sharon and Ally for 40 minutes this morning and they referred me to you. It's pretty simple, I would like a refund as I did not want to sign up for your plan and found out this morning that you have charged my [redacted]l for a shipment I did not request. I did not receive a reminder notice email about a membership after the trial.The membership was not of interest to me after tasting the sample. I would appreciate your understanding as I'm very busy and this has not been a pleasant experience and has already taken up a lot of my time. I believe you want happy customer experiences so I would appreciate you accommodating me. Please let me know your status, as I'd like to get this resolved and move on. Again, thank you for your quick response and assistance to get resolve this ASAP without further correspondence. Thanks, XXXXDesired Settlement: I would like a credit of $26.40 to my [redacted]l account in order to complete the full refund and an apology for all of my disappointment and time I have spent trying to resolve this.

Business

Response:

Hi [redacted],Our mission at ALOHA is to provide health and happiness to all and we sincerely apologize if you were unsatisfied with any part of your experience. We understand your frustration and we want you to know that customers, like you, are our number one priority. We are happy to accommodate your request.To summarize, our records show:On 3/[redacted]5, you placed an order for our free trial of the ALOHA Superfood Chocolate.On 3/**/15, we sent you a reminder email with the subject “Your ALOHA Replenishment Service Reminder” to the email address associated with your ALOHA account, [redacted]. Our system shows that the email was successfully delivered at 12:16PM and opened that same day at 4:22PM.On 3/**/15 at 10:42AM, your first monthly order processed and shipped, totaling $44.00 for a 6-pack of the Superfood Chocolate.On 3/**/15 at 12:02PM, you called and spoke to a Customer Care Advocate and requested to cancel your Replenishment Service, which the representative took care of for you.On 3/**/15 at 3:43PM I sent you an email apologizing for the wait as I had been in meetings and asked you to give me a good time to speak over the phone.On 3/**/15 at 4:21PM, you responded to my email and explained you did not want to be on the monthly plan.On 3/**/15 at 12:42PM I responded to you and reiterated that the free trials are associated with a monthly service, which we make many efforts to be as transparent as possible about because we never want to send someone something they do not want. I shared with you that we include the terms in many places on the website, in the reminder email, and even on [redacted]l where customers have to agree to preapprove future payments before they can check out. I also mentioned that customers can customize their shipment schedule or cancel anytime by just giving us a quick call. Lastly, I explained that I had issued you a partial refund in the amount of $17.60 for any confusion.We have refunded you the remaining $**.40 back to the original form of payment as requested. Again, we apologize for any miscommunication or inconvenience and we truly appreciate your feedback. Please do not hesitate to contact us if is anything else we can do to help! Best,[redacted]

Business

Response:

Hi [redacted],Our mission at ALOHA is to provide health and happiness to all and we sincerely apologize if you were unsatisfied with any part of your experience. We understand your frustration and we want you to know that customers, like you, are our number one priority. We are happy to accommodate your request.To summarize, our records show:On 3/[redacted]5, you placed an order for our free trial of the ALOHA Superfood Chocolate.On 3/**/15, we sent you a reminder email with the subject “Your ALOHA Replenishment Service Reminder” to the email address associated with your ALOHA account, [redacted]. Our system shows that the email was successfully delivered at 12:16PM and opened that same day at 4:22PM.On 3/**/15 at 10:42AM, your first monthly order processed and shipped, totaling $44.00 for a 6-pack of the Superfood Chocolate.On 3/**/15 at 12:02PM, you called and spoke to a Customer Care Advocate and requested to cancel your Replenishment Service, which the representative took care of for you.On 3/**/15 at 3:43PM I sent you an email apologizing for the wait as I had been in meetings and asked you to give me a good time to speak over the phone.On 3/**/15 at 4:21PM, you responded to my email and explained you did not want to be on the monthly plan.On 3/**/15 at 12:42PM I responded to you and reiterated that the free trials are associated with a monthly service, which we make many efforts to be as transparent as possible about because we never want to send someone something they do not want. I shared with you that we include the terms in many places on the website, in the reminder email, and even on [redacted]l where customers have to agree to preapprove future payments before they can check out. I also mentioned that customers can customize their shipment schedule or cancel anytime by just giving us a quick call. Lastly, I explained that I had issued you a partial refund in the amount of $17.60 for any confusion.We have refunded you the remaining $**.40 back to the original form of payment as requested. Again, we apologize for any miscommunication or inconvenience and we truly appreciate your feedback. Please do not hesitate to contact us if is anything else we can do to help! Best,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Very interesting reply [redacted]…. “You say customers like me are your number one priority and you want to accommodate my request.” IF that were true, then WHY when I FIRST called did your rep not refund me right away? Then WHY did it take over 80 minutes of my time to finally get to this place where you acknowledge I deserve a refund? Then WHY did I get passed around to two supervisors and a manager in order to get my refund? Then WHY am I accused of opening an earlier email when I called as soon as I first saw a [redacted]l charge? WHY would I wait if I had opened an earlier email when I had no plans to continue due the bitter taste of my sample? WHY when I asked to please not mail any package, it was sent anyhow? WHY am I left with this option of corresponding through the Revdex.com when all l wanted was to get things corrected back the first day? WHY did it take from March ** until April** to get this full refund? WHY do you not mention any of these inconveniences and wrong doings in your message? If this is an apology note, then WHY do I still feel you missed the whole point of customer service, to make someone feel better (not worse) about their experience? I don’t know what else to say, but maybe after more of these Revdex.com complaints you might start realizing all people want is a simple and helpful experience, one that is respectful to customers.I hope this feedback is helpful as you move forward. Regards,A Disappointed Customer

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Very interesting reply [redacted]…. “You say customers like me are your number one priority and you want to accommodate my request.” IF that were true, then WHY when I FIRST called did your rep not refund me right away? Then WHY did it take over 80 minutes of my time to finally get to this place where you acknowledge I deserve a refund? Then WHY did I get passed around to two supervisors and a manager in order to get my refund? Then WHY am I accused of opening an earlier email when I called as soon as I first saw a [redacted]l charge? WHY would I wait if I had opened an earlier email when I had no plans to continue due the bitter taste of my sample? WHY when I asked to please not mail any package, it was sent anyhow? WHY am I left with this option of corresponding through the Revdex.com when all l wanted was to get things corrected back the first day? WHY did it take from March ** until April** to get this full refund? WHY do you not mention any of these inconveniences and wrong doings in your message? If this is an apology note, then WHY do I still feel you missed the whole point of customer service, to make someone feel better (not worse) about their experience? I don’t know what else to say, but maybe after more of these Revdex.com complaints you might start realizing all people want is a simple and helpful experience, one that is respectful to customers.I hope this feedback is helpful as you move forward. Regards,A Disappointed Customer

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], Thank you for your feedback. This is helpful as we continue to grow. We're sorry for the experience and the frustration it may have caused. [redacted]

Business

Response:

Dear [redacted], Thank you for your feedback. This is helpful as we continue to grow. We're sorry for the experience and the frustration it may have caused. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The company charged me for the purchase of a product that I did not authorize and then proceeded to ignore my complaints made by phone call and email.Desired Settlement: This business has a responsibility to refund me the money that they conned me out of

Business

Response:

[redacted], We are incredibly sorry to hear that you were unhappy with any part of your experience with ALOHA and our Free Trial program. Our customers’ health and happiness is our top priority. We understand your frustration and sincerely apologize for the delay in responding to your initial request. We are happy to accommodate you. To summarize, our records show: On 12/**/2014, you placed an order for the trial of the Daily Good Greens. On 12/**/14, we sent you a reminder email with the subject “Your ALOHA Monthly Service” to the email address associated with your ALOHA account, [redacted]. Our system shows that the email was successfully delivered. On 12/**/14, the first monthly order processed and shipped, totaling $67.50 for the 30-pack of the Daily Good Greens. On 12/**/14, you canceled the Replenishment Service online. On 12/**/14, you sent an email to us stating that you had not authorized the charge that had been processed. On 1/*/15, you sent another email to us stating you would report our company to the Revdex.com, as you were unable to get in contact with a Customer Experience Associate. You stated you would like to be refunded for the unauthorized purchase made on your credit card by our company. On 1/*/15, I responded to your email. I outlined the terms of our Free Trial program and explained that if customers do not wish to be enrolled in the monthly subscription, they have the opportunity to opt-out within 14-days of the Free Trial period. I confirmed that you were cancelled from the replenishment service going forward. I explained our return policy but made an exception and issued you a return shipping label so you can send the product back to our warehouse. As I mentioned, upon confirmation that the product has been returned to us, we will issue you a full refund. We have received your returned product and have refunded you $67.50 back to the original form of payment. If there is anything else we can do please let us know, [redacted]. Sincerely,[redacted]

Review: I ordered a small trial pack of aloha supplements. I did this using my cell phone. During the purchase process, at no time was I notified that this would subscribe me to monthly shipments going forward and automatically charge my credit card. I was charged $83.29 for a purchase that I did not authorize.Desired Settlement: I plan on refusing the package once it arrives at my house and require a refund to be sent to me.

Business

Response:

[redacted], We sincerely apologize for any frustration or confusion regarding our ALOHA Replenishment service. At ALOHA, our customers are our number one priority and we never want someone walking away without complete satisfaction. We are constantly striving towards transparency regarding our subscription plan and your feedback is extremely valuable as we continue to grow. The entire ALOHA team works passionately so that we can fulfill our sole mission which is to improve the health and happiness of our customers!Here is a summary of our email correspondence:01/[redacted]2015:You reached out to us to let us know that you did not authorize a recurring charge and asked for a refund.01/**/2015:An ALOHA Customer Experience Associate reached out to you, explained the terms and return policy, offered a $15 credit towards a future ALOHA purchase, canceled your subscription moving forward and offered any additional help if there were any further questions or concerns.01/**/2015:You responded to our email, thanked us for the response and stated that you did not authorize the subscription. You let us know that you had filed a dispute with your credit card company, and let us know that you are not willing to absorb a charge that you didn’t authorize. 01/1*/2015:An ALOHA Customer Experience Associate sent a response email thanking you for your feedback, apologizing if the terms were unclear and issued you a return shipping label and that you will receive a full refund upon receipt of your package. 01/**/2015:An ALOHA Customer Experience Associate wrote a follow-up email to let you know that after tracking your package it had appeared that due to a shipping error, your package had been returned to sender and that we had issued you a full refund that day with a receipt for your records. We also re-confirmed that your subscription had been canceled and that we were in the process of responding to this Revdex.com complaint.Please let us know if there is anything else we can do to redeem your experience with us. As a customer, you are our top priority and we are always here to help. All the best,[redacted]

Review: I ordered a "Free" sample of Protein smoothies and paid shipping (June **, 2015). The order automatically forces you into a subscription within 7 days of the order. The trial kit didnt arrive until 10 days after and I have not tried it yet. on the [redacted] I received an email re: a charge for 29.99 on my credit card - which I didn't authorize and I immediately sent an email about it to advise that I did not want an order. I received a form reply saying that they have many inquiries (no doubt about scamming people into subscriptions) and two days later I get an email saying that the product shipped despite my protest. I called today and spoke to [redacted] who explained all the reasons why they do not refund on any order despite the fact that my inquiry/objection was ignored. I asked for a [redacted] and all they were willing to do was refund 12.00. A [redacted] was supposed to call - never did.

This company should not be allowed to continue this way - they do not stand behind their products as represented. They are thieves.Desired Settlement: Date Sent: [redacted]THe desired outcome is a FULL Refund

Consumer

Response:

I have accepted the 15.00 refund offered by the merchant. I will withdraw this complaint.Thank you for your time

Sincerely,