Aloha Pools & Spas of Paducah

Dear Mr***,I'm sorry for any misunderstanding regarding the shop manager's offer to replace the windshield and molding as a courtesyWe are still willing to replace the glass and molding with parts that are equivalent to the dealer partsWe must respectfully decline any request to install OEM parts.Please contact our Customer Care team, not the Safelite shop, to schedule an appointmentWe can be reached at ###-###-####

Dear *** ***,I'm very sorry to hear that there was some damage to the dash of your *** Santa Fe after we replaced the windshieldSafelite is accepting responsibility for the damage and will pay to have the dash repairedIn speaking with our shop manager, there has been a great deal of
difficulty locating a company in your area that provides mobile dash repairNone of the companies that he has spoken with provide service to your area.What we would ask is if you could provide an estimate to have the dash repaired by a local company of your choosingThe dash won't require replacement only repairIf you know of a dash repair or upholstery company in your area that would be able to do the work, we would be happy to receive the estimate of the cost.I do apologize that this has not yet been resolvedWe look forward to taking care of this to your satisfactionPlease feel free to contact us at ###-###-#### with any questions or concerns

I’m very sorry for the delay in responding to your most recent message submitted to the Revdex.comAfter reviewing your account our records indicate that the water leak was not coming from the windshield, it’s coming from the sunroof due to the drain tubes being cloggedI apologized
for the inconvenience this issue has causedKeep in mind you do have a National Lifetime Warranty on the windshieldIt covers any defects in the material and workmanship for as long as you own your vehicle
If you have any further questions or concerns please feel free to contact our Executive Service team at ###-###-####
Thanks for choosing Safelite, we appreciate your business

I reviewed the response made by the business in reference to complaint ID ***, and after the detailer working on the vehicle for the past few days, he called me this morning and informed me that due the composition of the carpet, it will not dry and needs to be replacedIf Safelite would like, I will find them a replacement they can order, have shipped to and installed by *** ***Please let me know how Safelite would like to proceed.

Dear Mr***,
I'm very sorry to hear about the crack in the windshield that we installed on your Jeep LibertyIt must be frustrating to have a new crack in the windshield when it was just replaced in late December When our technician inspected the damage on February 20, 2016; he
indicated that there was a new point of impact where something had struck the windshield near the driver side A-pillarOur records indicate that the technician showed you the impact point when he came out and advised this was not covered under our Nationwide lifetime warranty
Our warranty does cover manufacturing defects in the glass and our workmanship for as long as you own the vehicleIt doesn't cover damage caused by something hitting the windshieldThere is no way to predict when an object may hit a windshield and cause damage requiring a windshield repair or replacementYou do have full comprehensive coverageon your vehicle so your insurance provider will cover the cost of the windshield replacementyou may contact them to schedule a replacement with Safelite or any glass provider of your choice
Again, it is regrettable that you experienced new damage to your windshield only months after it was replaced by SafeliteUnfortunately, this is something that is beyond our control and not covered by our warrantyIf you have any additional questions or concerns, please feel free to contact us at 1-866-212-

I am rejecting this response because:I have never had issues with *** or Safelite; I used the same company in Arizona and New Orleans without a problemI didn't think I had to take picturesAs for the phone number, it would have been ###-###-#### or my work would have shown up as ###-###-####, possibly as *** *** if it shows up as another numberI don't recall what phone I used; I apologize.You guys should really do the right thing hereIt really hurts me that as a customer I am getting challenged when I have had a horrendous customer experience and you still have not accounted for your manager telling me he would follow up with meand he never didFrom three months ago.That's not okI just ask that I get it fixed; the dent was not there prior, it was just after.Thank you for your consideration
Regards,
*** ***

Dear Ms***,
I am very sorry for the damage that was caused to your Honda Pilot due to the door glass being installedI have spoken with my manager Mike C***, he states that the damages have been repaired on your vehicleIf you have any issues in the future regarding the
glass keep in mind you have a National Lifetime Warranty on the glass, the warranty does not cover new damage or point of impact
If you have any further questions or concerns please feel free to contact our Executive Service team at 866-212-
Safelite appreciates your business

Dear Mr***, I was able to locate the door glass replacement under the name of *** *** for a Scion TCThe Safelite manager contacted Ms*** todayHe explained that the Avondale, AZ location will be correcting the issues for youThere is a part that needs to be ordered and
as soon as it arrives, he will reach out to schedule a time to get it installedI apologize for the inconvenience you have experienced and I’m glad that we were able to make arrangement to resolve the issues

Dear Mr***,
I’m sorry that you have damage to the dash and interior molding on your Honda PilotOnce you chose another glass provider to work on your vehicle you no longer have any warranty with SafeliteBecause another company removed and replaced the windshield after our work, there is no way to tell for sure how or when these additional damages occurredSafelite will not accept responsibility for any damages that we could not view before another company worked on the vehicle
Again, we attempted to work with you to resolve any issues covered under our warrantyYou chose not to allow us to assist you so there really is nothing more that we can do

Dear Mr***, I’m very sorry to hear of your issuesI would like to verify some informationIs this regarding a windshield replacement for your *** Silverado with the license plate number of ***? If so, I have attached a receipt showing that we did replace the
windshield on October 13, Our records show that you did agree to pay an additional $for a premium appointment timeBecause of the missed appointment on October 12th, a discount of $was added to your work order to cover the premium appointment charge and an additional amount for your inconvenienceA $discount was included in your original quote as listed on the attached receipt dated October 13, 2016. At this time, our records indicate that we completed the work that you requested and we compensated you for the missed appointmentIf any of this information is incorrect, please let us know by calling our Executive Service team at ###-###-####

Dear Mrs***,
I’m very sorry that our attempt to repair the windshield damage on your Honda Odyssey wasn’t successfulWhile we do have a very high success rate with our repairs, there is no way to determine how the already damaged glass will react to the repair processAs our
technician advised you, in a small number of repairs the damage may get larger and Safelite is not responsible for thatThe repair is an attempt to save the damaged glass and there are many factors that determine whether the repair will be successfulThat is why our technicians advise you before the work begins that it could occur and Safelite isn’t responsible
Because the damage spread during the repair attempt we didn’t charge you anythingWe would be happy to work with you to provide the best possible price for a replacement windshield from SafeliteIf you would like a quote, please call ###-###-####
Again, I apologize that the repair wasn’t successfulI will forward your requests regarding providing specific disclosures about our repair policy and the success rate of the windshield repair process to our Senior Leadership team for review and considerationIf you have any further questions or concerns, please feel free to contact our Executive Service team at ###-###-####

Dear *** ***,I'm very sorry that our attempt to repair the windshield of your *** *** didn't meet your expectationsThe repair process is to restore the structural integrity of the windshield and not for cosmetic purposes.After reviewing all the facts, we will honor your request to
remove your account from collectionsPlease allow up to a week for all collection activity to cease.I do apologize for your experience and the frustration it caused

Dear *** ***,I'm very sorry that the vehicle you purchased recently has a water leakWhile the Safelite warranty is not transferrable, as a courtesy, we will be resolving the water leak issue at no cost to youIn effect, we will be handling it as though there was a warranty in place

Dear Mr***,I'm very sorry for any issues that occurred after we replaced the windshield of your 20163Range Rover Sport on December 15, Unfortunately, we have no record of any issues reported to us after the installationIf you could please provide the background and any documentation
you have about this, we will be happy to review itIf you would like to speak to a representative from our Executive Service team, please call ###-###-####

Dear Mr***,I'm sorry for the issues you've experienced regarding the windshield replacement on your *** ***While our review of the details did show that a representative advised you that verification of your coverage was pending, Safelite will absorb the cost of the windshield
installation as a courtesyThere is no balance due from you and there will be no collection activityIf you have any additional questions or concerns, please feel free to contact us at ###-###-####

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meRegards, *** ***

Dear Ms***,I'm very sorry for all the issues regarding the windshield replacement on your Hyundai Santa FeWe did receive communication from your insurance providerWe were notified that they will be paying for repairs to your vehicle and then they'll seek reimbursement from Safelite
through the subrogation processIn that case, Safelite will step back and wait to hear from State Farm.Again, I apologize for your frustration and inconvenience

I apologize for any misunderstanding regarding the damage to the Chrysler CrossfireSafelite is not disputing that we are responsible for the damaged rubber channelWe do accept liability for the damaged partWe are working diligently to locate a replacement for the discontinued part
We thought we had found an online supplier that could provide the part but they didn't have it and cancelled our orderThis unfortunate turn of events was only made known to the local manager today, February 1, 2016. He has found another source and expects to receive the necessary part by February 10, I do understand that this is not due to anything you or your mother did, it was simply an accident ad we are doing our very best to correct the issue
Your request for a rental vehicle was denied because the vehicle is still safe to driveAs previously stated, there is no chance that the glass will fall or fly out of the windowWhile the air noise and vibration of the glass may be distracting, it is no more distracting than many other sounds one may hear while drivingExamples would include, having the window rolled down, having the radio volume turned up or having a passenger talking to the driverAll of these could be distracting to a different degree based on the ciscumstances and the individual driver
We do understand your frustration and don't want to minimize that or the inconvenience you and your mother have experiencedWe are doing our very best to locate and receive the part as soon as possible based on it's very limited availabilityAs soon as we receive the part, you will be contacted to schedule a time to install it and fully correct the cause of the noiseWe do appreciate your business and your patience

Dear Ms***,I’m very sorry that the door glass replacement on your Mercedes C300, was faultySafelite is accepting responsibility for the cost of having the glass and regulator replaced by *** Collision RepairWe have issued a check to you in the amount of $261.90, to
reimburse you for your out of pocket costIn addition, the Safelite store manager is working with you regarding the damage to the doorHe will be in touch with you regarding scheduling the repairs and Safelite will pay the body shop directly.Again, I apologize for your negative experience and the inconvenience it caused

I accept the Business offer at the price given in their responseHowever I promise you that the price given to me was told to be the 100% out the door price at with all includedNow if the CSR failed to mention other applicable charges then that is on them because I asked what the out the door total would be and I was given Is there a way for me to get a copy of all my phone conversations, or is it against your policy?