Aloha Pools & Spas of Paducah

I’m very sorry that our attempt to repair the damage to your Chrysler wasn’t successfulWhile we do have a very high success rate with our repairs, there is no way to determine how the already damaged glass will react to the repair process
I apologize that the repair on your vehicle has failedOur chip repairs are done to preserve the structural integrity of the glass and not for cosmetic purposesIf the repair fails i.estarts to crack out further or is not visibly pleasing; Safelite offers a money back guarantee where we will credit the cost of the repair toward the replacement of a new windshield; however your deductible (if you have one) or out of pocket cost would applyIf you are interested in a new windshield please feel free to contact your local shop or you can call our office at 866-212-5457, we will speak to a manager to offer a discount on a new windshield

Dear Ms***,I'm very sorry that the attempt to repair the windshield of your Subaru Impreza resulted in an unrepairable crackWhile we do have a very high success and customer satisfaction rate with our repairs, there is no way to determine how the already damaged glass will react to the
repair processEven under ideal conditions, there is a small chance that the repair attempt won't be successfulThese situations aren't caused by our technicians doing anything wrongGlass is a sensitive and unpredictable material.If the repair attempt isn't successful or if the result isn't satisfactory, a complete replacement is necessaryIn reviewing our records, we located a windshield replacement claim assigned to another glass providerOn September 19th, a member of our Executive Service team left a message for you to determine if you had proceeded with the windshield replacement or notIf you haven't already had the windshield replaced, we would like to work with you to provide a new windshield at the best price possibleAgain, it is regrettable that the repair attempt wasn't successfulIf you would like to speak with a member of our Executive Service team about windshield replacement, please contact us at ###-###-####

I’m very sorry for the delay in responding to your most recent message submitted to the Revdex.comUnfortunately it is a known fact that the late 90s and early Ford Mustangs have parts that become brittleWe always tell the customer about this issueThe parts are dealer only and
are expensive
We have issued a directive to the technicians to inform customers up front about the high possibility of the parts breaking because of age and brittlenessWhat we would like to do is offer you the part for the price that Safelite would pay verses the dealer priceThe dealer moldings are no longer available, the cowl part number is 3r3z6302228aaa the dealer price is $Safelite cost $
I apologize for any inconvenience this has causedIf you have further questions or concerns please feel free to contact our Executive Service team at ###-###-####
Safelite appreciates your business and look forward to working with you in the future

Dear Mr***,I will be happy to clarify our proposal and position As a courtesy, Safelite will replace your windshield at no cost to you If the water leak stops after the windshield replacement, that is a clear indication that the windshield was the cause of the water leakSafelite will pay for repairs, diagnostics, cleaning or detailing needed due to the water leak based on the terms of our National Lifetime warranty If the water leak continues, that is a clear indication that the water is entering somewhere other than the windshieldSafelite would not be responsible for any damages, diagnostics or other costs associated with the water leak An independent party would not be needed to water test the vehicle after the replacementTaking the vehicle through a car wash or exposure to precipitation would be sufficient to determine if the vehicle still has a water leak Safelite will not agree to pay you for lost time, pain & suffering, defamation of character or any other incidental or consequential damagesOur warranty is limited to correcting any issues we caused and paying for the repairs.I hope that this provides the necessary clarificationIf you would like to schedule a time for Safelite to replace your windshield, please contact us at ###-###-#### or contact your local Safelite location directly

Dear Mr***,
I’m very sorry that you experienced issues with the door lock after we replaced the door glass on your Volkswagen JettaIt is my understanding that you brought your vehicle into our location in Bellevue, WA on Thursday July 28thOne of our technicians inspected the
door to determine if there was any damageWhile the vehicle was at the shop, the door was working properly and the problem couldn’t be duplicated
Our technician also checked the interior of the door and the locking mechanism for any damage or obstructionNothing was locatedThe technician advised that possible the child lock was engaged which would prevent the door from being opened from inside the vehicle
I hope that this has resolved the problem with your passenger doorIf you have any further issues, please feel free to contact us and we will be happy to assist youSafelite does appreciate your business

Dear Mr***,I do apologize for any inconvenience you've experiencedOur system doesn't allow us to credit the $you paid for the chip repair performed on your Cadillac ATS to your $deductibleThis is simply because the repair was paid out ofpock We do have a manual
process that will permit us to only collect $from you at the time of serviceWe will make an adjustment at invoicing that will credit the $you paid for the repairPlease understand that because this is a manual process, you will still see a $deductible on your paperworkThe technician will know to only collect $125.03.Again, I'm sorry for any misunderstandingIf you have any additional questions, please feel free to contact our Customer Care team at ###-###-####

I'm very sorry about the incorrect information provided through our website about part availability and pricing for the damaged glass on your Lexus SC The computer showed availabilty of Aftermarket parts in error and provided your quote based on those partsIn reality we don't show
the aftermarket parts available and provided a new price to you for the Original Equipment parts that we do show availableThere is a significant difference in price as you were advised
We are attempting to locate the aftermarkets parts through some providers of difficult to locate or discontinued partsWe hope to have some information in the next few daysI want to reassure you that these will be NEW parts not salvage parts and would be correct for your vehicleIf we aren't able to locate the aftermarket parts, we will let you know how we can proceed
Again, I apologize for the system errorWe are exhausting all possibilities so that we can get your glass replaced very soon for the price your were quotedIf you have any questions, please feel free to contact the Executive Service team at 1-866-212-

Dear Mr***,I'm very sorry that you have yet to receive the refund due to the failed repair on your Mini CountrymanPer your conversation with a Customer Care representative a check was cut and mailed to you on January 29thYou should receive check number *** in the amount of
$within 7-business days.I do apologize for the delay in sending this check to you

Dear Ms***,
I’m very sorry that there was damage to the hood of your BMW Xwhen we replaced the windshieldI understand your frustration with the delays in getting the payment to *** Auto Body for the repairsThe system they use to process credit card payments isn’t
compatible with many credit cardsUnfortunately, that includes the system generated credit cards we use
The local shop did submit a check request on June 15, but it was never processedOur Accounting department has just updated the process for check requests which may have caused the request to be lost in the systemI truly apologize for that
I spoke to both the Safelite shop and to the body shop and we are sending a check overnight to the Safelite location in Bridgeport, CTThe manager will then hand-deliver the check to *** Auto BodyThe check for the full amount of the repairs should be received by the body shop on or before Monday July 18th
Again, I apologize for the delays and inconvenience you have experiencedIf you have any further questions or concerns, please contact our Executive Service team at ###-###-####

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution satisfactory to me

I am rejecting this response because: You broke itIf your practice/procedure is a 50/chance it will work, you should compensate the owner of the vehicleNot the warranty holderCivil court is the next step
Regards,
*** * ***

Dear Ms***,I'm so sorry for the inconvenience you experienced regarding the windshield replacement for your Acura TLI understand that knowing the exact time a technician will arrive, rather than offering a or hour arrival window, would be optimal for our customers
Unfortunately, there are so many variables with dispatching and possible delays in other installations, that the best we can offer is to have the technician call from his or her prior appointment to narrow down the arrival timeWe are continually working to improve our processes and allowing customers real time access to information about their scheduled appointmentsAt this time, the only way to have a designated appointment time is to schedule an inshop appointment.Although we would like every installation to be perfect, in a small number of cases something happensTherefore we provide a Nationwide lifetime warranty on the materials and our workmanship as long as you own your vehicleIn most cases we will schedule a no-cost warranty appointment to address the issueIn some cases, we suggest having a customer stop into their local Safelite shop anytime during business hours to have an issue corrected because it's something small and simpleIf a technician forgets to reattach the windshield washer fluid it can be a terrible inconvenience for a customerWe absolutely can schedule a warranty appointment to resolve the issue but if a customer has the ability to stop into a Safelite location, it can be resolved in a matter of minutes instead of waiting for a technician to arrive.I spoke with the Safelite Location in ***, MD and they attempted to work with your schedule for either mobile service or inshop serviceWhen we couldn't commit to a guaranteed time for mobile service you declined that optionYou also declined an inshop appointmentWhile we do have mobile service scheduled for you on Saturday September 17th, if you are in the area of a Safelite location, any Safelite location, please feel free to stop in to have the windshield washer fluid hoses reconnectedWe do want to work with you to correct the issue as soon as possible

I do apologize that our technicians are unable to quote pricing to customersThere are some features that may or may not be on the Dodge Dart that will determine which part number is the correct windshieldA representative at the local shop would be happy to provide you with the best price possible for a replacement windshieldWe will not agree to provide a replacement windshield at no cost to you
As previously stated, our technician followed Safelite policy when informing your daughter there was a small chance that the windshield may crack further. That policy doesn't change based on any demographic information regarding the individual customerAt that point she gave consent to proceed with the repairShe could have asked about the cost of the new windshield or who would be responsible for that cost, but she didn'tWhile the technician couldn't have personally provided the cost for the replacement windshield, he could have advised how to get a quote or contacted his manager to assist with a quote
Again, we would like to be able to install a new windshield on your vehicleIn order to let you know what the best possible price would be for that installation, we need some additional informationPlease feel free to contact your local Safelite location or call 1-866-212-

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is almost satisfactory to meI will not close this complaint until I take car to *** next week to check damage I need to know who I bill it to
Regards,
*** ***

Dear Ms***,I'm very sorry that the windshield replacement for your KIA Forte had to be rescheduledWe never like to disappoint our customers.I see that we were able to replace the windshield for you on March 15, I hope that you are completely satisfied with the installation.Again,
I do apologize for your inconvenience and frustrationIf you have any other concerns or questions, please contact our Customer Care team at 1-866-212-

I'm very sorry that you continue to have water leaking into your Chevrolet ImpalaI've been in contact with the shop manager and I see that there is a no-cost warranty appointment scheduled for you in our ***, TX location today at 10AMWe will be replacing your windshield again at our
expense and we will be paying to have the front driver and passenger areas detailed due to the water leakWe are providing this as a courtesy as we have not been able to truly identify that the water is coming from the windshield areaIf the leaking continues, this would be an indication that the windshield is not the source of the leak and you should take your vehicle to your local dealer to find the true cause of the water leak.Again, I apologize that you have been dealing with water leaking into your vehicleIf you have any further questions or concerns, please feel free to contact the ***, TX Safelite location or call the Executive Service team at ###-###-####.

Dear Ms***, I’m very sorry to hear that the driver’s door glass shattered on your Honda AccordI’m relieved to know that you weren’t injured but I’m sure it was frighteningOur National Lifetime warranty doesn’t cover spontaneous breakage of tempered glass, such as door glassIn the
majority of cases, something hits the glass and causes it to shatterIf there had been previous issues such as the glass being off track or going up and down more slowly than before, it could possibly an issue covered by our warranty. What we would like to do as a one-time courtesy, is to provide the door glass replacement at no cost to youAs a gesture of customer satisfaction, Safelite will absorb the full cost of the replacementPlease contact our Executive Service team at ###-###-#### to schedule an appointmentAny representative will be able to assist you, just provide your phone number and all this information will be available. Again, I apologize for your experienceWe look forward to assisting you with a door glass replacement

I’m so sorry to hear about what you encountered while trying to get the back window of your Chrysler Lebaron Convertible replaced by SafeliteAs a general rule, we don’t replace the back windows for convertiblesIn many cases the window isn’t made of glass, it is plasticWe aren’t
equipped to handle those installationsOur protocol is to refer the customer to a dealer in the areaWith a vehicle as unique as yours, you may need to look at other options including online resources in order to get the rear window replaced
I am following up with our IT and supply chain specialists to determine why our system allowed a part to be selected that we couldn’t obtain or installWhen you spoke with the local Safelite representatives, the fact that a part was on the order indicated that we could service the vehicleIt wasn’t until a representative realized that the vehicle was a convertible that we determined we would be unable to do the installationWhen you were advised that we could “crash wrap” the area, the representative didn’t notice that the vehicle description was “convertible” which would make that process impossible
Again, I apologize for the incorrect information you received and the inconvenience it causedAs a courtesy, we will be sending you a check for $to the address we have on file for youPlease allow 7-business days to receive the check in the mailIf you have additional questions, please feel free to contact our Executive Service team at 1-866-212-

Repair was made, but still not satisfied with the businessWould never recommendThey owe me for loss of use damages

I am rejecting this response because: it is involving the Jetta, my husbands name is *** ***.
Regards,
*** ***