Aloha Pools & Spas of Paducah

I'm sorry that you didn't receive the check for $that was mailed on September 8, I verified that a check was issued and mailed, the check number is *** It is apparent that you haven't received it as it hasn't been cashedA stop-payment has been issued on that check and a new check is being issued and mailed to you at your address in *** **There is an internal reference number for the new check: ***Again, I regret that you didn't receive the check in the mailIf you do receive check number ***, please destroy itYou should receive the replacement check by October 5,

Dear Mr***, I’m very sorry to hear about the issue you are having with the driver’s side door on your Ford FocusI have been in contact with the manager of the Safelite location in Columbia, SCWhile there is no dispute that the issue didn’t exist prior to your windshield
installation, the issue isn’t consistent with anything our technician or equipment could have caused. The issue appears to be a misalignment of the front quarter panel/fender area on the driver’s sideThe attached pictures show the misalignment on the driver side and the correctly aligned passenger sideThe damage could have occurred by hitting a pothole, speedbump, or anything similarIt could not have been caused by the suction mount being attached to your driver side door. To help explain the pictures, the circled areas on the driver’s side indicate the misalignment and where the driver’s side quarter panel/fender appears to have been bent causing it to be too close to the edge of the doorThat would cause the rubbing of the door against the quarter panelThe picture of the passenger side shows how the seam should be properly aligned to avoid contact between the door and the quarter panel. I understand how you might assume that this was caused by Safelite since it occurred so soon after the windshield replacementThe pictures and closer inspection of the affected area clearly indicate that this has nothing to do with our workPlease feel free to contact our Executive Service team at ###-###-#### with any additional questions

Dear Mr***,I'm very sorry for any issues that occurred after we replaced the windshield of your 20163Range Rover Sport on December 15, Unfortunately, we have no record of any issues reported to us after the installationIf you could please provide the background and any documentation
you have about this, we will be happy to review itIf you would like to speak to a representative from our Executive Service team, please call ###-###-####.

It's as though they're not seeing the whole picture here It's not just all the wasted time they caused me it was the horrible workmanship.1) The disconnection of the wiper wash system that we had to reconnect on a busy freeway.2) The failure the sealant on the gasket after a couple weeks which they had to come out and reseal after the gasket let loose.3) The removal of the caps (that they are now re-ordering).The whole process has been a headache.You can file this dispute away, I'm done I own six vehicles and none of them will ever be touched by Safelite Glass.I will also be contacting my Insurance Agent who recommended Safelite to make sure he is in the loop.Sorry to have bothered you (***)
*** ***

Dear Mr***,I do apologize for any inconvenience you've experiencedOur system doesn't allow us to credit the $you paid for the chip repair performed on your Cadillac ATS to your $deductibleThis is simply because the repair was paid out ofpock We do have a manual
process that will permit us to only collect $from you at the time of serviceWe will make an adjustment at invoicing that will credit the $you paid for the repairPlease understand that because this is a manual process, you will still see a $deductible on your paperworkThe technician will know to only collect $125.03.Again, I'm sorry for any misunderstandingIf you have any additional questions, please feel free to contact our Customer Care team at ###-###-####

I do apologize that our technicians are unable to quote pricing to customersThere are some features that may or may not be on the Dodge Dart that will determine which part number is the correct windshieldA representative at the local shop would be happy to provide you with the best price possible for a replacement windshieldWe will not agree to provide a replacement windshield at no cost to you
As previously stated, our technician followed Safelite policy when informing your daughter there was a small chance that the windshield may crack further. That policy doesn't change based on any demographic information regarding the individual customerAt that point she gave consent to proceed with the repairShe could have asked about the cost of the new windshield or who would be responsible for that cost, but she didn'tWhile the technician couldn't have personally provided the cost for the replacement windshield, he could have advised how to get a quote or contacted his manager to assist with a quote
Again, we would like to be able to install a new windshield on your vehicleIn order to let you know what the best possible price would be for that installation, we need some additional informationPlease feel free to contact your local Safelite location or call 1-866-212-

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is almost satisfactory to meI will not close this complaint until I take car to *** next week to check damage I need to know who I bill it to
Regards,
*** ***

Dear Mr***,
I’m very sorry that you experienced issues with the door lock after we replaced the door glass on your Volkswagen JettaIt is my understanding that you brought your vehicle into our location in Bellevue, WA on Thursday July 28thOne of our technicians inspected the
door to determine if there was any damageWhile the vehicle was at the shop, the door was working properly and the problem couldn’t be duplicated
Our technician also checked the interior of the door and the locking mechanism for any damage or obstructionNothing was locatedThe technician advised that possible the child lock was engaged which would prevent the door from being opened from inside the vehicle
I hope that this has resolved the problem with your passenger doorIf you have any further issues, please feel free to contact us and we will be happy to assist youSafelite does appreciate your business

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution satisfactory to me

I'm very sorry about the incorrect information provided through our website about part availability and pricing for the damaged glass on your Lexus SC The computer showed availabilty of Aftermarket parts in error and provided your quote based on those partsIn reality we don't show
the aftermarket parts available and provided a new price to you for the Original Equipment parts that we do show availableThere is a significant difference in price as you were advised
We are attempting to locate the aftermarkets parts through some providers of difficult to locate or discontinued partsWe hope to have some information in the next few daysI want to reassure you that these will be NEW parts not salvage parts and would be correct for your vehicleIf we aren't able to locate the aftermarket parts, we will let you know how we can proceed
Again, I apologize for the system errorWe are exhausting all possibilities so that we can get your glass replaced very soon for the price your were quotedIf you have any questions, please feel free to contact the Executive Service team at 1-866-212-

Dear Ms***,I'm so sorry for the inconvenience you experienced regarding the windshield replacement for your Acura TLI understand that knowing the exact time a technician will arrive, rather than offering a or hour arrival window, would be optimal for our customers
Unfortunately, there are so many variables with dispatching and possible delays in other installations, that the best we can offer is to have the technician call from his or her prior appointment to narrow down the arrival timeWe are continually working to improve our processes and allowing customers real time access to information about their scheduled appointmentsAt this time, the only way to have a designated appointment time is to schedule an inshop appointment.Although we would like every installation to be perfect, in a small number of cases something happensTherefore we provide a Nationwide lifetime warranty on the materials and our workmanship as long as you own your vehicleIn most cases we will schedule a no-cost warranty appointment to address the issueIn some cases, we suggest having a customer stop into their local Safelite shop anytime during business hours to have an issue corrected because it's something small and simpleIf a technician forgets to reattach the windshield washer fluid it can be a terrible inconvenience for a customerWe absolutely can schedule a warranty appointment to resolve the issue but if a customer has the ability to stop into a Safelite location, it can be resolved in a matter of minutes instead of waiting for a technician to arrive.I spoke with the Safelite Location in ***, MD and they attempted to work with your schedule for either mobile service or inshop serviceWhen we couldn't commit to a guaranteed time for mobile service you declined that optionYou also declined an inshop appointmentWhile we do have mobile service scheduled for you on Saturday September 17th, if you are in the area of a Safelite location, any Safelite location, please feel free to stop in to have the windshield washer fluid hoses reconnectedWe do want to work with you to correct the issue as soon as possible

Dear Mr***,I'm very sorry that you have yet to receive the refund due to the failed repair on your Mini CountrymanPer your conversation with a Customer Care representative a check was cut and mailed to you on January 29thYou should receive check number *** in the amount of
$within 7-business days.I do apologize for the delay in sending this check to you

Dear Ms***,I'm very sorry that the windshield replacement for your KIA Forte had to be rescheduledWe never like to disappoint our customers.I see that we were able to replace the windshield for you on March 15, I hope that you are completely satisfied with the installation.Again,
I do apologize for your inconvenience and frustrationIf you have any other concerns or questions, please contact our Customer Care team at 1-866-212-

I'm very sorry that you continue to have water leaking into your Chevrolet ImpalaI've been in contact with the shop manager and I see that there is a no-cost warranty appointment scheduled for you in our ***, TX location today at 10AMWe will be replacing your windshield again at our
expense and we will be paying to have the front driver and passenger areas detailed due to the water leakWe are providing this as a courtesy as we have not been able to truly identify that the water is coming from the windshield areaIf the leaking continues, this would be an indication that the windshield is not the source of the leak and you should take your vehicle to your local dealer to find the true cause of the water leak.Again, I apologize that you have been dealing with water leaking into your vehicleIf you have any further questions or concerns, please feel free to contact the ***, TX Safelite location or call the Executive Service team at ###-###-####.

I am rejecting this response because: You broke itIf your practice/procedure is a 50/chance it will work, you should compensate the owner of the vehicleNot the warranty holderCivil court is the next step
Regards,
*** * ***

Dear Ms***,
I’m very sorry that there was damage to the hood of your BMW Xwhen we replaced the windshieldI understand your frustration with the delays in getting the payment to *** Auto Body for the repairsThe system they use to process credit card payments isn’t
compatible with many credit cardsUnfortunately, that includes the system generated credit cards we use
The local shop did submit a check request on June 15, but it was never processedOur Accounting department has just updated the process for check requests which may have caused the request to be lost in the systemI truly apologize for that
I spoke to both the Safelite shop and to the body shop and we are sending a check overnight to the Safelite location in Bridgeport, CTThe manager will then hand-deliver the check to *** Auto BodyThe check for the full amount of the repairs should be received by the body shop on or before Monday July 18th
Again, I apologize for the delays and inconvenience you have experiencedIf you have any further questions or concerns, please contact our Executive Service team at ###-###-####

While I appreciate the refund for the incredibly poor experience with Safelite, it is not my agreed upon solutionIn addition to my previously recorded complaints someone from Safelite did call todayThey directly dialed my voice mailbox, presumably to avoid speaking with me to hash out this issueThey did not acknowledge a single complaint or apologize and only mentioned scheduling another service (THE 5TH APPOINTMENT)! This is entirely unprofessional after I've contacted Safelite so many times without a single acknowledgmentAs previously stated, after the blatant disrespect of my time I do not trust Safelite to work on my vehicle anymoreIn addition to the $refund for services rendered I would also like a credit for the cost of a rain sensor so I can be sure the work is completed adequately and up to my standardsI will agree pay for my mechanic's labor myself using the $previously refundedI think this is more than a reasonable compromise after this situation has been handled so poorly by Safelite

I reviewed the response made by the business in reference to complaint ID ***, and find the responses very satisfactoryNancy Steen was the contact person and she was very helpful I'm very happy that she decided to replace my window free of charge

Dear Mr***
*
I’m very sorry for the delay in responding to your most recent message submitted to the Revdex.comYour response indicated a lack of clarity regarding the possibility of the windshield damage getting larger and who would be responsible for the cost of the replacement windshield
As a courtesy, Safelite will be providing a windshield replacement at no cost to youPlease feel free to contact our Executive Service team at ###-###-#### or contact the Safelite shop directly to schedule the replacement
Again, I apologize that the repair cracked further and that you were not fully advised of the replacement procedureSafelite does appreciate your business and we look forward to scheduling the windshield replacement at your convenience

Dear Mrs***,
I’m very sorry that your alarm system was damaged during the installation of the windshield on your Toyota Corolla and that you haven’t received the reimbursement check you were promisedOur records indicate that we did receive the receipt you submitted and the reimbursement
was requested
I truly apologize that you have been waiting so long for this reimbursementWhat I would like to offer you is a check for $That amount reflects the reimbursement amount of $and an additional $as a courtesy because of the delay and inconvenienceOur records show that we have already verified your mailing addressPlease allow 7-business days to receive the check in the mail
Again, I apologize for the extended delaySafelite appreciates your business and your patienceIf you have any questions, please feel free to call us at 1-866-212-