[redacted] sorry to hear thatI Aaron C [redacted] Ops Manager have called and left massages with you two times so that we could talk about these issuesAfter I reviewed the call, and talked to all parties involved, We have come up with a refund of $This dissension was because not all work completed was for Temporary coolingAlso all worked preformed was signed for and given Authorization to preform, this is by your signature on the invoicelbs Refrigerant- You gave approval(Signed) (Which cant be known till the bottle is weighed, the Freon is put into the system, and then weighed again) $ Standard Diagnostic- You gave Approval(Signed)/ And was Verbally approved when booking the call (Recorded) $Trace volt short & Replace Thermostat- You gave Approval (Signed) This was not for Temporary, this was to get the unit running(Cooling), This was also approved by signature $229Transformer-You gave Approval (Signed) This was not for Temporary, this was to get the unit running(Cooling), This was also approved by signature $229So with consideration of you not being satisfied, we are willing to refund 4lbs Refrigerant-$232Not Satisfied- Willing to refund-$The other items were not temporary fixes, they were repairs that had got the unit back to cooling state, and we have a Invoice Signed in three spots (Work Authorized-Before the work is even started),(Work Approved-Stating that you are stratified with this work),(Payment- Which is that you give us approval for you payment on the Credit card/Check ect...) There will be not refund on these repairs
Mrs [redacted] with our company being a 100% Satisfaction company, your satisfaction is our top priority, and it looks like as you were submitting this complaint we were steeping up and getting another Tech out to your home to take over the call as you asked on this complaint, and you were on the phone with a SupervisorSo I don't believe we were given a chance to satisfy you before you filed this compliantKnow it seams as if we have steeped up for you and we are going down and path to make you 100% satisfied, if that is the case I would really appreciate if you would satisfy the compliant though the Revdex.com, and if its not the case please call 281-560-and Ask for Jimmy [redacted] -Service Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me - [redacted] ***
We have called and Emailed [redacted] about this issueI Aaron C [redacted] Ops Manager have already started the refund for the 216.75, and I put a rush on the check to be delivered by [redacted] I apologize that this was not taken care of when we originally talked to you in May, and it was our intent to refund this to you all-alongIf you want to talk about this issue I am available at [redacted] and would be happy to talk about it
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have also received the refund as promised by the company
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The GM that responded to my complaint can't get a solid story from either of his employees, so he disregards mine as wellUnprofessionalI'm only satisfied knowing I can have my unit serviced under warranty by anyone but One HourBusiness was conductedI called for appointment, a One Hour representative came out, diagnosed the problem and gave me the priceI refused the job and I told the One Hour representative I would contact One Hour about the service call charge and he went off, insulting and threaten meOne Hour is just as responsible for their employees actions as the employees themselves
Revdex.com: This letter is to inform you that One Hour Air Conditioning & Heating has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/6/4:01:PM and assigned ID They called me today and informed me they were incorrect and have agreed to refund my $ Regards, [redacted] l Guy
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Hello [redacted] , thank you so much for letting me know what is going on I apologize you are going through this with our company I have sent the information out to our corporate contacts and everyone I can think of to stop this from happening Sorry you had to go to this length to try and get your request taken care of Since it is Friday I don't know if it will reach the right people today but I hope soBe well
** ***, So sorry you have been through this I don't recall receiving this through the Revdex.com as I am very punctual in responding to these In any case I understand how you could feel we caused this to happen An now you feel we have lied to you I have no proof either
that we did this to your wire I will be reaching out to you today to discuss what happened You have been with us since *** and I appreciate the relationship I hope we can determine the supervisor you talked with as I want to see why this didn't get resolved with you Sorry you had to reach out to the Revdex.com to get some answers.*** ***, Vice President
Mrs*** has agreed to let us come back out to her home to replace the Capatior that is in a weak stateThis is on the upstairs system that is not coolingWe have agreed to this togetherWe are happy to make Mrs*** satisfied! If there is anything else we can do please let us knowThis
is Aaron *** SrOps Manager and can be contacted at ***
I *** *** the *** *** have talked to *** *** on this issue, and have requested a copy of the other licensed contactors invoice that is stating that the cause of the compressor failing was caused by us installing the ** ***I am still waiting on this paperwork from *** ***I also
noticed after talking to *** *** that the ** *** install was done over yr and months ago, and I believe that we would have saw some kind of issue way before nowWe believe that we are working with *** *** to resolve this issue, which was my understanding with *** *** when we got off the phone yesterday, and we are still willing to work on this issue with *** *** to resolve this issue. We will still need the requested Paperwork to help resolve this issuePlease feel free to contact *** *** *** *** at *** to ResolveThank you
I the Operations Manager Aaron C*** have reached out to the home owner and talked about the call out at his house on 07/29/We went over the diagnoses of the system, were the tech said the TXV was bad, and we looked for a leak, and the TXV was bad and customer got it fixed by
another company, and our tech couldn't find a leak but the other company found one in the valve which our tech couldn't findI agree with the home owner that we should have taken the coupon because we charged $for a leak testAs a upstanding company we have a 100% Satisfaction Guarantee, and because this customer was not 100% satisfied we will refund the whole amount of $The customer said that he is happy that we called him back and made him satisfiedThank you for using One Hour Air, and we hope to take care of you A/C needs in the future
This is the General Manager of One Hour AirThe Warranty for that unit can be taken care of by any LicHVAC Company, and with the Inconsistency with the Three Stories (Manager,Tech, Customer) we believe that it might be best to have another company provide that serviceWe were informed by the
customer that he called the *** and filed a report, so at this point we will have to allow the *** to handle the matterWe will as a company investigate the internal employees involved, and move to a resolution to said complaintThere was no service paid for or rendered to the customer, and should not be considered as any business taking place between the customer and the company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I the Ops Manager was always involved with this customers call from the start, the tech had called me when he was in the home asking if we could waive charges and if we could give the customer a discount for being a Vet. I as the Manager did waive fees and give 10% discount( There are no hidden fees...
just waived fees that you don't see, He also agreed to pay upfront for the replacement of a copper line set were the tech found the Freon leaking. We did have some issues locating the job a stated, but were going to get it done for the customer, before we could get it going from finding it that day, he had canceled the job and canceled his Membership he signed up for. The Tech had taken 3 hours out at the house and fee were waived because in go faith the customer was going to do the work with us, and paid for the work upfront, and know he has canceled everything and want all his money back, even though 3 hours of services have been rendered. SO the difference in the refund is for the waived fees for a leak search that had found the issues of his no cool, we still waived the Service call of $69 and only are charging for the work preformed $229. We think this is far, and work has been done and benefit of this work has been received. We consider this resolved
Revdex.com:
This letter is to inform you that One Hour Air Conditioning & Heating has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/20/2016 and assigned ID [redacted]
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] The GM that responded to my complaint can't get a solid story from either of his employees, so he disregards mine as well. Unprofessional. I'm only satisfied knowing I can have my unit serviced under warranty by anyone but One Hour. Business was conducted. I called for appointment, a One Hour representative came out, diagnosed the problem and gave me the price. I refused the job and I told the One Hour representative I would contact One Hour about the service call charge and he went off, insulting and threaten me. One Hour is just as responsible for their employees actions as the employees themselves.
Hello [redacted], thank you so much for letting me know what is going on. I apologize you are going through this with our company. I have sent the information out to our corporate contacts and everyone I can think of to stop this from happening. Sorry you had to go to this length...
to try and get your request taken care of. Since it is Friday I don't know if it will reach the right people today but I hope so. Be well
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
[redacted] sorry to hear thatI Aaron C [redacted] Ops Manager have called and left massages with you two times so that we could talk about these issuesAfter I reviewed the call, and talked to all parties involved, We have come up with a refund of $This dissension was because not all work completed was for Temporary coolingAlso all worked preformed was signed for and given Authorization to preform, this is by your signature on the invoicelbs Refrigerant- You gave approval(Signed) (Which cant be known till the bottle is weighed, the Freon is put into the system, and then weighed again) $ Standard Diagnostic- You gave Approval(Signed)/ And was Verbally approved when booking the call (Recorded) $Trace volt short & Replace Thermostat- You gave Approval (Signed) This was not for Temporary, this was to get the unit running(Cooling), This was also approved by signature $229Transformer-You gave Approval (Signed) This was not for Temporary, this was to get the unit running(Cooling), This was also approved by signature $229So with consideration of you not being satisfied, we are willing to refund 4lbs Refrigerant-$232Not Satisfied- Willing to refund-$The other items were not temporary fixes, they were repairs that had got the unit back to cooling state, and we have a Invoice Signed in three spots (Work Authorized-Before the work is even started),(Work Approved-Stating that you are stratified with this work),(Payment- Which is that you give us approval for you payment on the Credit card/Check ect...) There will be not refund on these repairs
Mrs [redacted] with our company being a 100% Satisfaction company, your satisfaction is our top priority, and it looks like as you were submitting this complaint we were steeping up and getting another Tech out to your home to take over the call as you asked on this complaint, and you were on the phone with a SupervisorSo I don't believe we were given a chance to satisfy you before you filed this compliantKnow it seams as if we have steeped up for you and we are going down and path to make you 100% satisfied, if that is the case I would really appreciate if you would satisfy the compliant though the Revdex.com, and if its not the case please call 281-560-and Ask for Jimmy [redacted] -Service Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me - [redacted] ***
We have called and Emailed [redacted] about this issueI Aaron C [redacted] Ops Manager have already started the refund for the 216.75, and I put a rush on the check to be delivered by [redacted] I apologize that this was not taken care of when we originally talked to you in May, and it was our intent to refund this to you all-alongIf you want to talk about this issue I am available at [redacted] and would be happy to talk about it
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have also received the refund as promised by the company
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The GM that responded to my complaint can't get a solid story from either of his employees, so he disregards mine as wellUnprofessionalI'm only satisfied knowing I can have my unit serviced under warranty by anyone but One HourBusiness was conductedI called for appointment, a One Hour representative came out, diagnosed the problem and gave me the priceI refused the job and I told the One Hour representative I would contact One Hour about the service call charge and he went off, insulting and threaten meOne Hour is just as responsible for their employees actions as the employees themselves
Revdex.com: This letter is to inform you that One Hour Air Conditioning & Heating has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/6/4:01:PM and assigned ID They called me today and informed me they were incorrect and have agreed to refund my $ Regards, [redacted] l Guy
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Hello [redacted] , thank you so much for letting me know what is going on I apologize you are going through this with our company I have sent the information out to our corporate contacts and everyone I can think of to stop this from happening Sorry you had to go to this length to try and get your request taken care of Since it is Friday I don't know if it will reach the right people today but I hope soBe well
** ***, So sorry you have been through this I don't recall receiving this through the Revdex.com as I am very punctual in responding to these In any case I understand how you could feel we caused this to happen An now you feel we have lied to you I have no proof either
that we did this to your wire I will be reaching out to you today to discuss what happened You have been with us since *** and I appreciate the relationship I hope we can determine the supervisor you talked with as I want to see why this didn't get resolved with you Sorry you had to reach out to the Revdex.com to get some answers.*** ***, Vice President
Mrs*** has agreed to let us come back out to her home to replace the Capatior that is in a weak stateThis is on the upstairs system that is not coolingWe have agreed to this togetherWe are happy to make Mrs*** satisfied! If there is anything else we can do please let us knowThis
is Aaron *** SrOps Manager and can be contacted at ***
I *** *** the *** *** have talked to *** *** on this issue, and have requested a copy of the other licensed contactors invoice that is stating that the cause of the compressor failing was caused by us installing the ** ***I am still waiting on this paperwork from *** ***I also
noticed after talking to *** *** that the ** *** install was done over yr and months ago, and I believe that we would have saw some kind of issue way before nowWe believe that we are working with *** *** to resolve this issue, which was my understanding with *** *** when we got off the phone yesterday, and we are still willing to work on this issue with *** *** to resolve this issue. We will still need the requested Paperwork to help resolve this issuePlease feel free to contact *** *** *** *** at *** to ResolveThank you
I the Operations Manager Aaron C*** have reached out to the home owner and talked about the call out at his house on 07/29/We went over the diagnoses of the system, were the tech said the TXV was bad, and we looked for a leak, and the TXV was bad and customer got it fixed by
another company, and our tech couldn't find a leak but the other company found one in the valve which our tech couldn't findI agree with the home owner that we should have taken the coupon because we charged $for a leak testAs a upstanding company we have a 100% Satisfaction Guarantee, and because this customer was not 100% satisfied we will refund the whole amount of $The customer said that he is happy that we called him back and made him satisfiedThank you for using One Hour Air, and we hope to take care of you A/C needs in the future
This is the General Manager of One Hour AirThe Warranty for that unit can be taken care of by any LicHVAC Company, and with the Inconsistency with the Three Stories (Manager,Tech, Customer) we believe that it might be best to have another company provide that serviceWe were informed by the
customer that he called the *** and filed a report, so at this point we will have to allow the *** to handle the matterWe will as a company investigate the internal employees involved, and move to a resolution to said complaintThere was no service paid for or rendered to the customer, and should not be considered as any business taking place between the customer and the company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I the Ops Manager was always involved with this customers call from the start, the tech had called me when he was in the home asking if we could waive charges and if we could give the customer a discount for being a Vet. I as the Manager did waive fees and give 10% discount( There are no hidden fees...
just waived fees that you don't see, He also agreed to pay upfront for the replacement of a copper line set were the tech found the Freon leaking. We did have some issues locating the job a stated, but were going to get it done for the customer, before we could get it going from finding it that day, he had canceled the job and canceled his Membership he signed up for. The Tech had taken 3 hours out at the house and fee were waived because in go faith the customer was going to do the work with us, and paid for the work upfront, and know he has canceled everything and want all his money back, even though 3 hours of services have been rendered. SO the difference in the refund is for the waived fees for a leak search that had found the issues of his no cool, we still waived the Service call of $69 and only are charging for the work preformed $229. We think this is far, and work has been done and benefit of this work has been received. We consider this resolved
Revdex.com:
This letter is to inform you that One Hour Air Conditioning & Heating has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/20/2016 and assigned ID [redacted]
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] The GM that responded to my complaint can't get a solid story from either of his employees, so he disregards mine as well. Unprofessional. I'm only satisfied knowing I can have my unit serviced under warranty by anyone but One Hour. Business was conducted. I called for appointment, a One Hour representative came out, diagnosed the problem and gave me the price. I refused the job and I told the One Hour representative I would contact One Hour about the service call charge and he went off, insulting and threaten me. One Hour is just as responsible for their employees actions as the employees themselves.
Hello [redacted], thank you so much for letting me know what is going on. I apologize you are going through this with our company. I have sent the information out to our corporate contacts and everyone I can think of to stop this from happening. Sorry you had to go to this length...
to try and get your request taken care of. Since it is Friday I don't know if it will reach the right people today but I hope so. Be well
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.