[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have also received the refund as promised by the company.
I the [redacted] have contacted the customer again to see if we can resolve this issue between use. He took my call, and we talked about the miss understanding, as [redacted] was having use install a Brand New System at the time of the complaint. [redacted] after talking about the miss understanding came up with a solution for both of us that we agree would resolve the issue. The company offered to buy a 10 yr Extended warranty for [redacted]s new system we installed on 4/16/2015, to cover future repairs on his new system. I am happy that [redacted] and I could come up with a resolution. Thank you To [redacted]
Mrs. [redacted] with our company being a 100% Satisfaction company, your satisfaction is our top priority, and it looks like as you were submitting this complaint we were steeping up and getting another Tech out to your home to take over the call as you asked on this complaint, and you were on the...
phone with a Supervisor. So I don't believe we were given a chance to satisfy you before you filed this compliant. Know it seams as if we have steeped up for you and we are going down and path to make you 100% satisfied, if that is the case I would really appreciate if you would satisfy the compliant though the Revdex.com, and if its not the case please call 281-560-6311 and Ask for Jimmy [redacted]-Service Manager
Mrs.[redacted]
I am Aaron [redacted] the Operations Manager in Houston and I want to personally apologies for the grief that the phone calls have caused you. Me and Ursula have submitted to remove you name and number from being called and also in our system removed anything that would cause any...
calls from us, this does take a bit to take place and we didn't want to miss lead you in saying it happen as soon a we submit the request to be removed. Again we are sorry that this happened. We always want to take care of our customers, and do it in a timely manner, and we hope to take care of your HVAC needs in the future. Sincerely Aaron [redacted], If you would like to talk to me about this please call 281-560-6311
We have called and Emailed [redacted] about this issue. I Aaron C[redacted] Ops Manager have already started the refund for the 216.75, and I put a rush on the check to be delivered by [redacted] I apologize that this was not taken care of when we originally talked to you in May, and it was our intent to...
refund this to you all-along. If you want to talk about this issue I am available at [redacted]1 and would be happy to talk about it.
[redacted] sorry to hear that. I Aaron C[redacted] Ops Manager have called and left massages with you two times so that we could talk about these issues. After I reviewed the call, and talked to all parties involved, We have come up with a refund of $332. This dissension was because not all...
work completed was for Temporary cooling. Also all worked preformed was signed for and given Authorization to preform, this is by your signature on the invoice.5 lbs Refrigerant- You gave approval(Signed) (Which cant be known till the bottle is weighed, the Freon is put into the system, and then weighed again) $290 Standard Diagnostic- You gave Approval(Signed)/ And was Verbally approved when booking the call (Recorded) $89 Trace 24 volt short & Replace Thermostat- You gave Approval (Signed) This was not for Temporary, this was to get the unit running(Cooling), This was also approved by signature $229Transformer-You gave Approval (Signed) This was not for Temporary, this was to get the unit running(Cooling), This was also approved by signature $229So with consideration of you not being satisfied, we are willing to refund 4lbs Refrigerant-$232Not Satisfied- Willing to refund-$100 The other 2 items were not temporary fixes, they were repairs that had got the unit back to cooling state, and we have a Invoice Signed in three spots (Work Authorized-Before the work is even started),(Work Approved-Stating that you are stratified with this work),(Payment- Which is that you give us approval for you payment on the Credit card/Check ect...) There will be not refund on these repairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Sunday, May 03, 2015 8:45 PM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] By no means do I believe that [redacted] is working with me to resolve the issue as he states 1) When [redacted] stated that he wanted an invoice from [redacted], he also stated that he wanted [redacted] license number, because he believed [redacted] statement was slander and wanted to hold [redacted] liable. 2) [redacted] also knows that other firms would be hesitant to provide such in writing and do not provide such statements as standard business practice; they would be willing to provide the information only when issued a subpoena (and I have seen this before and knew exactly what [redacted] was up to when I heard him). Furthermore I am not a man to withhold such information from [redacted] that [redacted]' position was that [redacted] was slandering One Hour.3) By no means was [redacted] communicating that he would be satisfied with a written statement. When I had stated that I would "obtain the information in writing," [redacted] became more energetic, arguing against the notion that his service man had indeed torn through the transition insulation and convincing me that I should take no action. I had became so frustrated with [redacted] that I had to hang up the phone on him. Thus, given that I hung up the phone on [redacted], how could he believe that he was working with me to resolve the issue?4) [redacted] questioned why the problem had not arisen sooner than discovered. Please recall that last summer was very mild. My electric bill was below 300 until September. When I received the bill for September in October, my bill was over $400. Now I understand why and that was because of the flawed work by [redacted]' service man. 5) Since [redacted] was asking for the invoice with [redacted]' statement and that such a statement would need to be subpoenaed, he knew he was boxing me into only one course of action of [redacted]. Please note that I have not pursued [redacted] at this time. Through my employer, however, I am provided with a [redacted] plan where I can be provided a [redacted] free of charge. If [redacted] wishes to pursue [redacted], then that can be made possible. Also for [redacted]' information the transition insulation had a firm outer layer and all the tears through the transition insulation were all originating back to the point of puncture by the One Hour service man. If [redacted] wanted to claim slander, I am certainly willing to perform the same slander since I had examined the transition insulation myself. That force-through by the service man caused the air flow to become less laminar in flow to a more turbulent flow, thus causing more shear stress against the material and tore the material away, thereby covering the coil ([redacted]). Furthermore his service men, who were at my home on the day I filed the original complaint, did not have much interest in discussing the matter, which I tried to show them (they were installing the new system as I had little recourse to get a new installation done post haste). -[redacted]
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. -[redacted]
So sorry but we will not be offering any different resolution than that already provided. There is nothing more for us to do. We provided a service, you accepted, we helped with a substantial refund on something you agreed to in writing and we got you cooling until you could get your leak issue fixed by replacing your coil with someone else. We consider this matter settled even if you do not.
I The OPS Manager talked to Mr. [redacted] about the issue and come to find out that it was a short in a power wire, and we both talked about how it could have been a power issue that caused that short and not the Tech. We are refunding him the $129 and Mr. [redacted] is happy with the outcome, and we are...
happy to help our customer on this issue. We are a company that have a 100% satisfaction and are happy to make Mr. [redacted] Satisfied. Thank you Mr. [redacted]
Revdex.com:
This letter is to inform you that One Hour Air Conditioning & Heating has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/6/2015 4:01:53 PM and assigned ID 10941455. They called me today and informed me they were incorrect...
and have agreed to refund my $140.
Regards,
[redacted]l Guy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have also received the refund as promised by the company.
I the [redacted] have contacted the customer again to see if we can resolve this issue between use. He took my call, and we talked about the miss understanding, as [redacted] was having use install a Brand New System at the time of the complaint. [redacted] after talking about the miss understanding came up with a solution for both of us that we agree would resolve the issue. The company offered to buy a 10 yr Extended warranty for [redacted]s new system we installed on 4/16/2015, to cover future repairs on his new system. I am happy that [redacted] and I could come up with a resolution. Thank you To [redacted]
Mrs. [redacted] with our company being a 100% Satisfaction company, your satisfaction is our top priority, and it looks like as you were submitting this complaint we were steeping up and getting another Tech out to your home to take over the call as you asked on this complaint, and you were on the...
phone with a Supervisor. So I don't believe we were given a chance to satisfy you before you filed this compliant. Know it seams as if we have steeped up for you and we are going down and path to make you 100% satisfied, if that is the case I would really appreciate if you would satisfy the compliant though the Revdex.com, and if its not the case please call 281-560-6311 and Ask for Jimmy [redacted]-Service Manager
Mrs.[redacted]
I am Aaron [redacted] the Operations Manager in Houston and I want to personally apologies for the grief that the phone calls have caused you. Me and Ursula have submitted to remove you name and number from being called and also in our system removed anything that would cause any...
calls from us, this does take a bit to take place and we didn't want to miss lead you in saying it happen as soon a we submit the request to be removed. Again we are sorry that this happened. We always want to take care of our customers, and do it in a timely manner, and we hope to take care of your HVAC needs in the future. Sincerely Aaron [redacted], If you would like to talk to me about this please call 281-560-6311
We have called and Emailed [redacted] about this issue. I Aaron C[redacted] Ops Manager have already started the refund for the 216.75, and I put a rush on the check to be delivered by [redacted] I apologize that this was not taken care of when we originally talked to you in May, and it was our intent to...
refund this to you all-along. If you want to talk about this issue I am available at [redacted]1 and would be happy to talk about it.
[redacted] sorry to hear that. I Aaron C[redacted] Ops Manager have called and left massages with you two times so that we could talk about these issues. After I reviewed the call, and talked to all parties involved, We have come up with a refund of $332. This dissension was because not all...
work completed was for Temporary cooling. Also all worked preformed was signed for and given Authorization to preform, this is by your signature on the invoice.5 lbs Refrigerant- You gave approval(Signed) (Which cant be known till the bottle is weighed, the Freon is put into the system, and then weighed again) $290 Standard Diagnostic- You gave Approval(Signed)/ And was Verbally approved when booking the call (Recorded) $89 Trace 24 volt short & Replace Thermostat- You gave Approval (Signed) This was not for Temporary, this was to get the unit running(Cooling), This was also approved by signature $229Transformer-You gave Approval (Signed) This was not for Temporary, this was to get the unit running(Cooling), This was also approved by signature $229So with consideration of you not being satisfied, we are willing to refund 4lbs Refrigerant-$232Not Satisfied- Willing to refund-$100 The other 2 items were not temporary fixes, they were repairs that had got the unit back to cooling state, and we have a Invoice Signed in three spots (Work Authorized-Before the work is even started),(Work Approved-Stating that you are stratified with this work),(Payment- Which is that you give us approval for you payment on the Credit card/Check ect...) There will be not refund on these repairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Sunday, May 03, 2015 8:45 PM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] By no means do I believe that [redacted] is working with me to resolve the issue as he states 1) When [redacted] stated that he wanted an invoice from [redacted], he also stated that he wanted [redacted] license number, because he believed [redacted] statement was slander and wanted to hold [redacted] liable. 2) [redacted] also knows that other firms would be hesitant to provide such in writing and do not provide such statements as standard business practice; they would be willing to provide the information only when issued a subpoena (and I have seen this before and knew exactly what [redacted] was up to when I heard him). Furthermore I am not a man to withhold such information from [redacted] that [redacted]' position was that [redacted] was slandering One Hour.3) By no means was [redacted] communicating that he would be satisfied with a written statement. When I had stated that I would "obtain the information in writing," [redacted] became more energetic, arguing against the notion that his service man had indeed torn through the transition insulation and convincing me that I should take no action. I had became so frustrated with [redacted] that I had to hang up the phone on him. Thus, given that I hung up the phone on [redacted], how could he believe that he was working with me to resolve the issue?4) [redacted] questioned why the problem had not arisen sooner than discovered. Please recall that last summer was very mild. My electric bill was below 300 until September. When I received the bill for September in October, my bill was over $400. Now I understand why and that was because of the flawed work by [redacted]' service man. 5) Since [redacted] was asking for the invoice with [redacted]' statement and that such a statement would need to be subpoenaed, he knew he was boxing me into only one course of action of [redacted]. Please note that I have not pursued [redacted] at this time. Through my employer, however, I am provided with a [redacted] plan where I can be provided a [redacted] free of charge. If [redacted] wishes to pursue [redacted], then that can be made possible. Also for [redacted]' information the transition insulation had a firm outer layer and all the tears through the transition insulation were all originating back to the point of puncture by the One Hour service man. If [redacted] wanted to claim slander, I am certainly willing to perform the same slander since I had examined the transition insulation myself. That force-through by the service man caused the air flow to become less laminar in flow to a more turbulent flow, thus causing more shear stress against the material and tore the material away, thereby covering the coil ([redacted]). Furthermore his service men, who were at my home on the day I filed the original complaint, did not have much interest in discussing the matter, which I tried to show them (they were installing the new system as I had little recourse to get a new installation done post haste). -[redacted]
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. -[redacted]
So sorry but we will not be offering any different resolution than that already provided. There is nothing more for us to do. We provided a service, you accepted, we helped with a substantial refund on something you agreed to in writing and we got you cooling until you could get your leak issue fixed by replacing your coil with someone else. We consider this matter settled even if you do not.
I The OPS Manager talked to Mr. [redacted] about the issue and come to find out that it was a short in a power wire, and we both talked about how it could have been a power issue that caused that short and not the Tech. We are refunding him the $129 and Mr. [redacted] is happy with the outcome, and we are...
happy to help our customer on this issue. We are a company that have a 100% satisfaction and are happy to make Mr. [redacted] Satisfied. Thank you Mr. [redacted]
Revdex.com:
This letter is to inform you that One Hour Air Conditioning & Heating has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/6/2015 4:01:53 PM and assigned ID 10941455. They called me today and informed me they were incorrect...
and have agreed to refund my $140.
Regards,
[redacted]l Guy