Alpha Dog Technologies

Contacted Alpha Dog Technologies on 4/5/about returning a new, unused collar, still in original packaging, that I no longer needed I was sent a RMA number and given an address to send the return to I notified the company the following day with the tracking number, and was told I would be refunded "soon" The return was received by their company from the postal service on 4/ On 4/20/18, I contacted the Alpha Dog Technologies again, as I had still not received a credit On 4/24/18, I was sent another email saying that I would be refunded "soon" I have reached out to the company three times since, and initially they kept telling me that I would be refunded soon, now they will not respond at all The business has no published phone number, so the only way to make contact is by email It has been thirty days since they accepted my return and have still not issued me a credit
Product_Or_Service: Training Collar

I ordered a collar May 3rd and never received it, I started emailing them, which is the only way to contact them.At first they said it was on back order, after several responses back and forth about this I finally asked for a refund which I never received, they finally said late in July that it had been delivered, which it wasnt, I finally asked for a signature and they sent me a tracking number, well low and behold when I checked that I plainly shows it was shipped somewhere in Florida, I live in SC.When I told them it was mailed to wrong address and that it was their mistake, I got another response stating that they would not issue a refund because the product was delivered to the address I provided, that's simply not trueI have all the emails where this took place, I had also sent attachments showing my order with my shipping address and a copy of the tracking info showing where it was delivered, it is if they never looked at themI still havent received s refund as of Jul

I placed order *** June 24, 2018, charged *** $ Contacted Website, Where's My Order? July 5, 8, 17, 20, and They say Backorder
Order number #received verification of order but NO SHIPMENT, NO TRACKING #, NO phone number available
I placed order *** June 24, 2018, charged REGIONS VISA $ Contacted Website, Where's My Order? July 5, 8, 17, 20, and On July They say Back order on July On July Alpha sent e-mail "HI ***,
thank you for contacting us and sorry for the delay in my responseDue to high demand, your product is on backorderIt is expected to leave our warehouse approximately less than one week from todayWe are sorry about this inconvenienceWould you like to continue with your order?
(Please respond to one email thread.)
Rep A
I sent e-mail to continue my order
Today is July and I still have not received my Order *** nor any REFUND

I ordered a collar online in early June Payment was debited from bank acct but has never been delivered
On June 7, I ordered a Sirious Pro Remote Dog Training collar from Alpha Dog Technologies wesiteThis was to be a replacement collar for one that we had lostThe first collar was purchased from same company about months earlier with no problemI placed order June 7, $whick was charged to my MastercardThat amount was debited from my bank on June 8, I received no confirmation from the company regarding the orderAfter numerous attempts to contact the company by email and voicemail to customer service in June and July, we have received no response
The last message that I left indicated that I would like to request a refund or that I was contacting Revdex.comNo confirmation number was given to me after order was placed, my "cart" was shown as "empty"

Ordered a collar July 14, 2018, received an email stating that the order had been completed but the collar still has not arrived in the mail (8/4/2018)I've sent emails to the company asking for an update and have received nothing in returnAt least an email giving SOME type of update would be helpful

I ordered the alpha dog collar on 5-25-and they took my money $As of today 7-21-no collar or refund as requested
I ordered the alpha dog collar on 5-25-and they took my money $Only contact through email and all I was told for over a month was that it was in transit, they were supposed to refund my money and requested my name and address twiceweeks have passes and still no refundAs of today 7-21-no collar or refund as requestedBelow is info from my credit card:
ALPHA DOG ALPHADOG COLL XXX-XXX-XXXX FL
#XXXXXXX***
Billing location:
XXX-XXX-XXXX, FL
Category:
Pet Food/Supplies

I requested a refund on July 30, they continued to ship the product and ignore my request
I requested a refund on July 30, they continued to ship the product and ignore my requestThey shipped the product and now they are not responding to any customer service inquiries