Alpha Performance, Inc.

We appreciate the request to resume business with Peapod however are unable to establish a new and active account.In good faith, Peapod requested the matter be removed from the collection agency to enable *** *** to legally pursue the identity theft she referenced At that time we
were not provided with any proof of the claim (police report or other) but hoped to provide her with some relief while she pursued the proper channels Regrettably, we have since identified key components of data which lead us to believe she was the recipient of orders received in 2014, valued at over $which was removed from reporting as requested Call records match directly to the previous account(s) sent to the collection agency This further links to data received confirming her status with us Peapod to date has not recouped the funds for these past orders.We will be happy to resume business with *** *** upon receipt of proof of the identity theft claim being legally reported Until that time, we will reserve the right to suspend service.We regret any inconvenience this may cause

We apologize to Mr*** for the interaction he had with our Customer Care representative regarding order # ***. The representative’s conduct, as described by Mr*** does not align with our passion to amaze and delight our Customers. Please be assured, the call has been
pulled and the representative has been coached accordingly. Upon review of Mr*** account, we show he applied a $off + free delivery promotional offer on this order. Peapod recently offered a high-value coupon that it permitted current customers to share with a friend to get $60 off an order of $60 or moreThis offer was a non-transferable offer, valid only for new customers and limited to one new customer per recipient, as stated in the Terms & ConditionsUnfortunately the offer was posted to social media and other websites and some ineligible customers applied this coupon code to their ordersThe offer was removed from the order, however our records do not show email communication was sent to Mr*** to notify him of this change. We can understand Mr*** disappointment at the time of delivery upon learning the offer was removed. We have applied a credit of $back to Mr*** credit card on file Please note, our records show three separate accounts with delivery to the *** residence at ** *** ***ePeapod permits one account per delivery address. We have closed the accounts with the usernames *** and *** We ask that future orders are placed under the original account established in January with the username ***

Initial Business Response /* (1000, 6, 2015/10/20) */
We are sincerely sorry for any delay in our response to this matter and appreciate your patience
We also would like to take this opportunity to apologize to Ms*** for what she experienced during the course of her delivery on October 3,
and through subsequent contacts with our Customer Service Department
We have addressed the dispatcher who spoke with Ms*** regarding her late deliveryCorrective actions have been taken to provide earlier notice to any delays as well as appropriate call handlingThere was local flooding in the area causing road closures and unexpected delays for our driversIn spite of this, notification to our customers should be made in a more timely mannerWe regret any inconvenience this caused
Additionally, a voice message was left for Ms***'s attention on October 8, at approximately 2:28pm CST by a senior member of our management teamThis call was made to the primary phone number on the account as (XXX)XXX-XXXXIn the message we requested a callback from Ms*** asking for the opportunity to speak with her personally to address her experience and concernsRegrettably we did not receive a return call
In reviewing her account, we have verified a $cash credit was applied directly to her order #iXXXXXXXX in addition to a $coupon being sent for future use
Peapod acknowledges the level of service Ms*** received not only from communications through dispatch but also in our email contact, was not at expectationAgain, we want to assure her this matter was addressed directly with the parties responsible
We hope to have the opportunity to be of service to Ms*** again in the future to prove our service value
Initial Consumer Rebuttal /* (2000, 8, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I've concluded reading the response from Peapod, and while I do not feel like this is the best course of action they could do, I do appreciate the fact that they have made adjustments to the protocols they have in place so that this situation can be avoided in the futureIn my honest option, $off of a $200+ order is not satisfactory and because I have no desire to use this service in the future, I feel like this is a cop-outI will, however, use this as a monetary lessonIf I want a grocery service to deliver to me in the way they've promised, I'll use Fresh Direct

We sincerely apologize for what was experienced As noted, the initial promotional code used was not a valid offer However, we regret the time Ms*** had to spend in attempting to have this rectified We understand the order was delivered in full After fully reviewing the
account and circumstances, we are happy to reverse all charges

We apologize for any inconvenience Ms*** experienced and appreciate her reporting it.In reviewing her Peapod account, we have confirmed her conversation with our Customer Care department on November 27, regarding this matter A credit of $was deducted from her order at that
time for the turkey This matter was also reported to our operations and merchandising teams at that time We were unable to verify any other reports of the same nature from deliveries that same day or prior days We received an email from Ms*** dated November 27, with the same content as what was reported to the Revdex.com however there was no request for full order compensation noted.--Original Message--From: ***@gmail.comDate: 11/27/10:AMTo: ***@peapod.comSubject: QUALITY - Item quality*** *** * *** ***
*** ** * ***
*** ** * ***
*** * ***Zone : GKBEmail : ***@gmail.comSubject : QUALITY - Item qualityBody: upon putting my food away less than minutes after the delivery man left, I noticed that the sell or use by date on the ground turkey I was given was 11/17/The meat was also brownI am disgusted supremely disappointed to find that the market would hold onto meat that is almost days past the use by date and sell it to customersThis is absurdwhat if I had not checked the date? I paid for the convenience of having my groceries delivered and was greatly inconvenienced.Submit Time : 10:09:26Dear Ms***Thank you for contacting Peapod Customer CareWe appreciate your patience in receiving our response and apologize for any inconvenience you may have experienced. Please be aware, our email service is not monitored in real time It can take up to hours or more to receive a response, depending on the volume of email we are experiencing Please accept our apology for the condition of the ground turkey you received, and our regrets for any inconvenience that you experiencedYour Peapod Operations Manager has been notified of your experience to ensure that corrective measures will be taken to prevent similar problems in the future.In reviewing your Peapod account we have confirmed your contact with our Customer Care Department on 11/27/regarding this matter Based on the resolution noted, we have reimbursed you $to your Peapod order for the cost, and issued an electronic coupon for $off a future order.To confirm credits and charges to your account, log on to peapod.com and go to ?My Account? (Note: credits will not appear in your Estimated Order Totals, Order Confirmation and/or Delivery Reminders)For security purposes, you will be prompted to reenter your username and passwordClick on ?Account History? to view your account balance and order invoices.If you have any other concerns or questions, please feel free to call us at *** *** ***Sincerely,***Peapod Customer Care________________________________________Peapod, LLC***@peapod.comhttp://www.peapod.com -- ***This email and any attachments thereto, which may contain information that is proprietary, confidential and/or privileged, are for the intended recipient(s) onlyAny access to such information by other persons is unauthorizedIf you have received this e-mail in error, please notify the sender by telephone or e-mail and delete the material from any device promptly No entity that is part of the *** *** Group shall be liable for consequences of inaccurate or incomplete transmission or any delay in receipt as a result of viruses or otherwiseTo the extent this email is intended to create any legal obligation, the obligation shall bind only the contracting entity and not any other legal entity within the *** *** Group, unless indicated otherwise. We regret Ms*** experience however cannot compensate for a full order since we could not verify any other report of this nature Our inventory is inspected regularly and follows strict internal audits as well as from outside sources including the health department No expired issues were found after her report was submitted

We apologize for any inconvenience Ms*** experiencedThe amount in question was a pre-authorization amount only The final charge to her debit card on file was $ Additionally, a credit of $was applied directly to the debit card on file on November 15, as
reimbursement for the delivery feeAs noted on our website regarding the pre-authorization fee: "When you submit your order, you may notice that we authorize more than the order total on your credit or debit cardSpecifically, 110%This allows us to adjust for items that are charged by weight, bottle deposits and taxes, and other variable itemsWe promise to only charge you the true, final cost of your order, when we settle that authorizationBecause different banks work in different ways, your original authorization can take up to business days to disappear, even though we cancel it as soon as we're able toThank you for your understanding." Additionally, our Terms of Service include: When you place an order, Peapod reserves the right to request credit card authorization for up to 110% of the order total to accommodate updates to your order and the cost of variable weight itemsYou will only be charged the actual cost that is determined after preparing and weighing variable weighted items in your orderDuring the authorization process, your card is validated and must have enough available funds for the transaction to be approvedUpon approval, the order will be accepted for shopping and delivery or pick-up

Initial Business Response /* (1000, 5, 2015/08/28) */
Contact Name and Title: *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ahold.com
Dear Ms***,
We sincerely apologize for your Peapod delivery experience on August 20th,
Peapod drivers are
responsible for delivering your orders to your main front doorBeyond the front door is at the driver's discretion whether or not they will enter when invitedBased on your description of the delivery, the driver failed to deliver this order at your expectations, as well as oursAgain, we sincerely apologize for this inconvenience
Please be assured, the operations management team at our local facility has been notified of your experience and will take appropriate steps to avoid this from happening in the future
We appreciate you choosing Peapod for your grocery delivery needs and value you as a CustomerWe will be emailing a $electronic coupon code that you may redeem on your next orderPlease expect to receive this coupon via email within the next hours
Sincerely,
*** ***
Operations Manager
Customer Care
Peapod, LLC
X-XXX-XPEAPOD
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not enoughWhy would I use your service if you won't bring it to my door? The point of getting online delivery and paying fees, and gas charges us to make it convenientSafeway in VA always delivered to My door, no problems.Even if I did want to use the service again, I never received any coupons yet
*** ***
Final Business Response /* (4000, 9, 2015/09/02) */
Contact Name and Title: *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ahold.com
Dear Ms***,
As noted in our previous response, our drivers are required to deliver the order to your main front doorWe apologize that the driver did not do this during your 8/20/deliveryYou should not expect for this to occur in the futureWe apologize again for the inconvenience this caused you
An electronic coupon for $was issued on 8/28/via emailThe promo code to enter at checkout is S-In addition, we have issued a $credit back to your credit card for this inconvenience
We thank you for bringing this matter to our attention and want to assure you that it has been addressed with our facility management team
Sincerely,
*** ***
Operations Manager
Customer Care
Peapod, LLC
X-XXX-XPEAPOD

Complaint: ***
I am rejecting this response because: This has happened before and a customer service representative said they could not re-deliver out of stock itemsFurthermore, I want to add the delivery person who came was extremely rude to us.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We apologize the Watermelon Chunks and Pineapple Chunks were out-of-stock for Mr*** order on April 2nd and appreciate the opportunity to respond to his concerns While we do our best to anticipate out-of-stock items and provide a comparable substitution, there are times due to delayed
inventory shipments or quality that does not meet our standards, we are unable to fulfill items in an order We apologize for the inconvenience this has caused Please be assured, Mr*** was not charged for the out-of-stock Watermelon and Pineapple, or the *** Iced Tea he mentioned on a previous order that was not fulfilled Our records do not show Mr*** contacted our Customer Care team for assistance after his April 2nd order We are happy to arrange for a re-delivery of the fruit that was out-of-stock by calling us at ***Sincerely, ** ***

Complaint: ***
I am rejecting this response because it is offensive that a business can sell and deliver to me spoiled food items but will cease to do anything about it because no one else complainedI will therefore cease to be a patron of Peabod and share my experience through social media.
Sincerely,
*** ***

We apologize for any difficulties which may have been encountered during the shopping session and appreciate the update.In reviewing the account, we have confirmed the following:Order ID *** was submitted on December 28, for delivery on December 29, 2016.A gift card in the amount of
$was applied to the pending order on that same date and time.The total grocery sale was $(not including any taxes and/or fees) The final billed amount was $with the original $applied from the gift card.Grocery Sale$193.18State Sales Tax$5.35Delivery Fee$7.95Delivery Discount($4.00)Online Driver Tip$10.00E-coupons($12.29)Coupon Sales Tax Adjustments($0.11)Electronic Gift Card($100.00)$0.00Payment By Card($100.08)Total:$0.00We appreciate the request for a refund of $however do show it was applied successfully to the final order balance As a result, we are unable to offer the refund as requested since it was applied towards the final balance due We apologize for any inconvenience this may have caused

We apologize again for the inconvenience caused by our delayed deliveryAs noted in our previous response, regrettably this delay was caused by events beyond our control We acknowledge a lack of communication on our part in regards to keeping Ms*** proactively notified of her October 20th delivery statusThis is a key area we will work hard on to improve for the future Please be assured, if Ms*** would have requested the order be cancelled there would not have been a cancellation feeUpon listening to the recording of the inbound call to our call center, we did not identify the representative communicating a fee to Ms*** We apologize if there was any misunderstanding As our delay caused a significant inconvenience to Ms***, resulting in a partial day of missed work, we will apply an additional $credit back to her account payment method Please note, this is the limit of compensation we are able to provide to Ms*** for this delivery In total, she has received $off the order and a $electronic coupon to use on a future order, which totals $in compensation Once again, we appreciate the opportunity to respond to her concerns

We would like to thank Ms*** for the opportunity to respond to her concerns. We regret any difficulty she had reaching us by phone or emailEarlier this month, due to severe winter weather that affected several of our service areas, our phone hold time and email response time were both
longer than usual.Upon review of her account, we show a recent contact on January 17th, 2018, concerning a manufacturer coupon for *** *** frozen products. The coupon is valid for Buy 7, Get Free, which requires a purchase of *** *** products and then an additional purchased *** *** item would be free (value up to $3.00) upon the coupon being processed. Since there were only a total of *** *** items purchased, the coupon was not valid. Our records show a $electronic coupon for use on a future Peapod order was emailed to Ms*** in good faith to resolve this matter. On December 28, 2017, Ms*** contacted us by phone to report the incorrect hot dog buns were received. A refund of $was refunded to her payment method at that time.We regret we are unable to honor Ms***'s request for a $credit. If there are further concerns we can review, we are happy to do so, however will require additional details Sincerely, *** ***

We sincerely apologize for any inconvenience experienced Regrettably due to the snowstorm which impacted our entire East Coast delivery areas, the severity of the storm increased demand for our service It also resulted in many cancellations of pre-submitted orders. We are happy to
help get the delivery earlier than Sunday, January 7th and have gone through an exception process to submit the order for delivery tomorrow, Saturday, January 6, between 6:00am and 8:00am, mirroring the delivery window originally selected for Sunday. The order is in a new submitted status as requested Again we apologize for any inconvenience and are working hard to recover from the impact of the storm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Future promotions will not be an issue for me as I have no desire to order from a service that does not have helpful customer serviceI will also like to note, once again, that it was peapod.com that processed an order that was under the minimum and then tacked on an additional $days laterIt had nothing to do with a third-party websiteIf it did, this would be an isssue for retailmeornot.com
Regards,
*** ***

We apologize for the delay in our response After full review and audit of the matter, we have confirmed the gift cards purchased from a third party vendor were originally obtained by the third party with a stolen credit card When the gift cards were used on the Peapod website, it was
not yet reported As a result, the site accepted the gift cards as acceptable payment After learning the gift cards were fraudulent, we contacted Mr*** and encouraged him to return to the vendor he purchased the gift cards from to dispute and recover his original purchase price.Understanding Mr*** desired settlement "It's a business's responsibility to protect it's customers from fraud and it is quite clear peapod failed to provide this basic expectation or warn them when visiting their site not to buy their gift cards online so I want my outstanding bill waived as I already paid once and went without food to cover my loss.", we agree, companies should make every attempt to help protect their customers This is why we encouraged him to return to the original vendor to dispute the matter While there are many reputable companies which offer gift cards at discounted prices, there are also questionable vendors As a company, Peapod cannot endorse third party vendors nor discourage customers from purchasing from them.We will continue to encourage Mr*** to return to the original vendor where he purchased the gift cards from to reclaim his original purchase price At this time, the balance due to Peapod of $remains as an open item We regret any inconvenience this has caused and hope Mr*** will find resolution with the original seller of the gift cards used on Peapod for his purchase

Peapod recently offered a high-value coupon that it permitted current customers to share with a friend to get $off an order of $or moreThis offer was a non-transferable offer, valid only for new customers and limited to one new customer per recipient, as stated in the Terms &
Conditions. Unfortunately the offer was posted to social media and other websites and some ineligible customers applied this coupon code to their ordersWe have verified no charges have been applied to MrKohles account. While we appreciate the request for a coupon to be reissued, we are unable to provide one at the value referenced. We are happy though to offer a code of SEPTFDwhich will provide $off the next order as well as free delivery for daysWe regret any inconvenience caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***