Alpha Performance, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
That would be fine, I would just need confirmation from Peapod of this earlier delivery please.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I would appreciate it if we could be notified as to what the last digits of the credit card on file are - as they notified us that the account has been closed, I'm not certain which card was on file.
Sincerely,
*** ***

We apologize to Mrs*** for our delayed delivery on March 24thOur records show a credit of $for the delivery fee on her order was credited. Below please find the detailed breakdown of her order total details, which we hope will help clarify any concerns Mrs*** has regarding
her final billing: Grocery Sale $123.96Sales Tax $2.16Delivery Fee $7.95Delivery Fee Credit ($7.95)Delivery Discount ($4.00)Peapod Coupon Credit ($5.00)Peapod Coupon Credit Tax Adj ($0.30)Epayment Discount ($1.00)Poor Quality Item Credit ($4.07)Driver Tip Added to Payment $5.00 Final Total: $116.75 We appreciate the opportunity to respond to Mrs*** concernsIf the breakdown provided does not resolve this matter, we are happy to assist further.Sincerely, ** ***

We have issued an additional credit of $back to Ms*** payment method on her Peapod account as a one-time courtesy, which will satisfy her request for a $credit for the promotional offer in question Please note, we will not honor future promotions where Ms*** does not meet the minimum order requirement or other criteria as specified in the terms of the offer We are not responsible for terms posted on third party coupon websites in which we have no affiliation. Sincerely, ** ***

We appreciate Ms*** interest in maintaining a relationship with Peapod, however we have several accounts in her name and contact information with collections activity from past orders Once these open matters are resolved, we will be happy to offer service to her and her family again.On
November 8, 2017, Ms*** posted the following and Peapod responded:*** *** 14hI was suppose to have a delivery tonight and it never came and I can not log into my account nor have I received anyhting saying my account was cancelled or the delivery was canceld please help Peapod Delivers 1sPosted By *** ***Hi *** I apologize however I'm unable to help you with that hereYou will need to speak with an Accounts Receivable Rep for assistance with your account/orderThey can be reached Mon-Fri 8am-5pm CT at ***Thank you. We encourage her to contact our receivables department at *** to satisfy her accounts

We apologize for the out of stock status of the meal kits and regret any inconvenience this may have caused We also apologize for no response to the callback request, however we are unable to verify any incoming or outgoing calls from the phone number on file other than January 29,
If an alternate number was used to contact our call center, we would not be able to trace it without verifying the information Our inventory and replenishment teams were notified of this matter They confirmed an internal supplier issue caused an unexpected out of stock status of the meal kits At times, if key components of the kits are not available or damaged, we may elect to out of stock items prior to delivery Though our intent is to provide all items originally ordered in delivery, there are times when products may be listed out of stock unexpectedly.We recognize the meal kits were on sale at the time the original order was placed We are happy to provide the sale pricing for Ms*** next order The following two items have been placed back in to her cart at the sale pricing:Peapod Meal Kit Pork Chops w/Hny Mustard Sauce Brussels Sprouts & Root VegPeapod Meal Kit Baked Chicken Parm w/Rosemary Yukon Wedges & RatatouilleShe may increase or decrease the quantity as needed.We are also happy to apply a $credit directly to her credit card on file in appreciation of her time in reporting this matter Additionally, we are sending a $coupon via email to her attention which she may choose to use on her next delivery This unique code will be sent via email within the next hours.We appreciate and value Ms*** business and hope to be of service to her again soon.Peapod Meal Kit Baked Chicken Parm w/Rosemary Yukon Wedges & RatatouillePeapod Meal Kit Baked Chicken Parm w/Rosemary Yukon Wedges & Ratatouille

We appreciate the feedback regarding our pre-authorization process and again apologize for any inconvenience this may have caused. Customer noted in a previous response “This same process has actually never occurred before that is why I contacted your customer service in the first place. “ Our audit records show the following pre-authorizations were performed on submitted orders on this account: Submitted order scheduled for delivery on December 29, 2017. A pre-authorization was processed in the amount of $on December 26, at 9:32pm CT on card ending *** ** Card ending *** auth for 12/14/order, auth $84.26; final order amount charged $Card ending *** auth 12/3/for 12/5/order, auth $112.96; final order amount charged $ 11/no auth; pre-authorization was not run for US Bank card at that time Card ending *** authorized 11/2/$for 11/3/17; final order amount charged $ Card ending *** authorized 10/22/$for 10/23/17; order amount charged $ Card ending *** authorized 10/8/$for 10/9/17; order amount charged $ Audits of the account verify various credit cards are used for payment Banks may vary in their terms and processes of pre-authorizations. For example, Bank of America will hold funds up to days regardless of the release date. As noted, Peapod has no control over the final release of the authorization once it has left our system** Revdex.com case dispute on pre-authorizationWe regret we are unable to offer any further assistance regarding our pre-authorization process. This is a standard in our business which applies to all customers and again is included in our Terms & ConditionsWe hope this has helped to address any further concerns

To receive a refund for the Peapod e-gift card you purchased, please contact the e-gift card support team at [redacted].   As noted on our website,  even if you choose to purchase your groceries by checking account or gift card, we also require a credit card to establish your Peapod...

account and as a payment guarantee.  We apologize for any inconvenience you have experienced.

Revdex.com:
Received verbal acceptance from consumer [redacted] the case has been resolved **

Our records indicate Mr. [redacted] purchased Peapod electronic gift cards at a discounted rate from third party website called Bitify using Bitcoin as form of payment. These gift cards initially purchased with a stolen credit were redeemed in his Peapod account  on 07/4, 07/8, 07/15 and...

07/19 for a total value of $400.00.  On 07/27/16, Peapod received charge back notification from the original card holder’s bank. Regrettably, Peapod does not accept Bitcoin as a payment method. We do accept electronic withdrawal from a checking account, debit or credit card ([redacted]) as indicated on our website.   Our terms of service clearly states under “Third Party Information Providers and Merchants” Peapod is not responsible for any product and or service offered by a third party.  THIRD PARTY INFORMATION PROVIDERS AND MERCHANTSBy using the Peapod Service, you may be permitted to order and receive products, information and services from businesses which are not owned or operated by Peapod. The purchase, payment, warranty, guarantee, delivery, maintenance and all other matters concerning the products, information or services ordered or received from such businesses are solely between you and such businesses. Peapod does not endorse, warrant or assume any responsibility or liability for such products, information or services including, but not limited to, the accuracy, completeness or usefulness of such information and the quality and availability of such products or services. Any separate charges or obligations you incur in your dealings with these third parties are your responsibility and are not part of the fee charged for the Peapod Service. As part of our investigation, we recommended for Mr. [redacted] to file a police report and provide us the report number. Mr [redacted] has not responded to our request.  We have been in communication with Mr [redacted] by phone and email to resolve this matter with no success. Peapod holds Mr. [redacted] responsible for $400.00 toward service provided to him by Peapod. While Peapod as a policy does not accept money orders or a cashier’s check as a payment method, we will gladly accept either form of payment to resolve this matter.

We apologize for any concern created by the final billing for Ms. [redacted] February 1, 2018, Peapod order.  The [redacted] promotional code is valid for $40.00 off a $100.00 Peapod order. Upon review of Ms. [redacted] account, we show her final grocery sale was $62.96 (not including taxes,...

delivery fee, etc.).  The promotional offer was removed due to the order not meeting the minimum criteria at time of order download to receive the $40.00 deduction.  In good faith, we will honor a $20.00 credit back to Ms. [redacted] payment method in effort to resolve this matter.   We thank you for the opportunity to review and respond to this matter. Sincerely,  [redacted]

We are happy to refund $60.00 for the bank fees incurred as a result of the transaction noted in this complaint.  We would also like to extend Ms. [redacted] a $50.00 credit for her time and for the inconvenience this matter has caused. In order to proceed with issuing the total credit of $110.00, we would like to confirm with Ms. [redacted] that the entire credit should be issued to her checking account.

Initial Business Response /* (1000, 5, 2015/10/01) */
Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]@ahold.com
Dear Ms. [redacted],
Your Peapod account has been closed effective today, October 1st, 2015.
Sincerely,
[redacted]...

[redacted]
Operations Manager
Customer Care
Peapod, LLC.
X-XXX-XPEAPOD

Dear Ms [redacted]Thank you for bringing this matter to our attention, and our sincere apology for any inconvenience we may have caused. Based on your feedback as our valued customer, we have followed up with [redacted] (our affiliate) regarding the terms and conditions of our promotional offer listed...

on [redacted]'s website. We have since updated the disclaimer for this offer and attempted to contact you to resolve this matter.   Please be advised we will gladly honor the [redacted] offer and have placed your gift cards back into your shopping cart. Please login to your account and select a delivery date and time to enjoy the offer. If you need any assistance placing your order, please contact our Customer Care department at [redacted].

Complaint: [redacted]
I am rejecting this response because: The audit done is incorrect as I only received $75 worth of merchandise from peapod ($100 peapod giftcard used -$25 & Free shipping for first time buyers which is $75) I never received my 2nd order as it was canceled the very next day so I can't be charged for it. So please correct this and furthermore I tried to get a refund but the seller is no longer active so all this is a loss to me. Email:Dear Mr. [redacted], Thank you for contacting Peapod's Customer Receivables Department. There was a credit of $28.12 applied to your credit card on file ending in - [redacted] (Refund rejected) Thank you for your attention to this matter. Sincerely, [redacted]Peapod Customer Receivables Department
Sincerely,
[redacted]

We again apologize for what Ms. [redacted] experienced and regret we were unable to validate any expiration issues with not only our inventory, but also with our supplier specific to the [redacted] ground turkey.Though we cannot provide full compensation for the order (total $139.65 with taxes and fees), we are happy to provide a $25.00 credit directly to the credit card on file with appreciation for her time and patience in this matter.  This amount will be processed within the next 24 business hours.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I contacted Peapod via my home phone as I have done in the past, I followed the prompt to leave my phone number and the recorded message acknowledged it.  Wait times to speak to customer service is always over 20+ minutes.
Sincerely,
[redacted]

We regret any concern regarding our use of the consumer’s name in our previous response.  In order to reflect a more personalized service, it is not uncommon for us to address our customer’s by the name listed on their account.  We appreciate the feedback received and again apologize for any concerns. With regards to the coupon submitted for a “Buy 7, Get 1 Free” offer (valued up to $3.00), Peapod validates coupons through the CIC (Coupon Information Center) and is not reimbursed by the organization for any coupon submitted which has not met the stated requirements from the manufacturer/distributor (https://couponinformationcenter.com/).  To circumvent this procedure would be an attempt at an illegal practice to which Peapod would not subject itself to.  We offer the assurance our practices are fully audited.  We understand the same type of coupon was submitted to another business which accepted it however we would encourage the customer to work with them directly if there are any questions. In lieu of the $3.00 for the manufacturer coupon submitted, we compensated with a $5.00 offer towards a future delivery.  This was offered in good faith since we were unable to process the original manufacturer coupon.  We understand the customer is opting to no longer shop with Peapod therefore the coupon offer would be of no use.  We are happy to apply a cash credit of $5.00 along with an additional  $20.00 for the inconvenience experienced to date.  Though we make every effort to deliver within a customer’s selected time window, there are occasions which may detain a driver including but not limited to unexpected highway traffic and/or difficulties during the course of a prior delivery.  We understand the impact this has to our customers and work closely with our transportation teams to make every best effort to deliver in a timely manner. There are times when items are available while a customer is shopping their order on-line however on the day of delivery, may not be in stock any longer.  This causes us to identify the out-of-stock and mark it accordingly to the order.  In reviewing the account, we have confirmed the customer’s selection of “Do not substitute for any items unless indicated”.  As a result, if an item is out-of-stock, no substitute will be sent as per the instructions. We again apologize for any inconvenience and will be applying the $25.00 credit directly to the credit card on file today, January 23, 2018.  We understand there is a request for a $75.00 compensation however believe based on the facts on file, $25.00 is a fair amount for this reported matter.

We are sincerely sorry for the delay in responding to Ms. [redacted] original submission.  Regrettably we did not receive notification of any outstanding Revdex.com case. In reviewing the account, there were several attempts by Peapod to contact Ms. [redacted] via a phone call based on the...

severity of what was being reported.  Multiple emails were received by the customer to which each had a reported incident different from the original claim.  On November 16, 2017, we received an email stating "Is this a joke your voicemail I got? FIRST IF I EMAIL You - DO NOT CALL ME, EMAIL ONLY. Common sense. Second, I told you I thought the driver was going to rape me, and you actually think I want someone else to come to my house? So you are not only thieves, you are is. AND I NEVER TIPPED THIS GUY - but you put a tip on my receipt??? SERIOUSLY - this has been escalated to the local news, [redacted]. You are horrible people."  Peapod's response via email on that same day was:Dear Ms. [redacted],Thank you for contacting Peapod Customer Care. We appreciate your patience in receiving our response and are happy to assist you!Due to the severity of what you are reporting, we will need to speak with you directly to address your concerns.  Please call us at your convenience.If you have any other concerns or questions, please feel free to call us at [redacted].Sincerely,[redacted]Peapod Customer Care________________________________________Peapod, LLC[redacted]@peapod.com[redacted] Her response:--Original Message--From: kd[redacted]@gmail.comDate: 11/15/2017 03:37 PMTo: [email protected]: Re: BILLING - Billing question [[redacted]Its fine I have escalated this to the Revdex.com and the Health Dept. all of my concerns We received another email from Ms. [redacted]:--Original Message--[redacted]
I will not speak to anyone in your dept. Everything MUST be in writing. Just credit me and you will never hear from me again. Trust me when I say you have lost a customer for both Peapod and Stop & Shop. There is no resolution but a credit at this point. And keep your crew away from my house, Do not even attempt to come here again. This was followed by:--Original Message--[redacted]
And I want no action at all on the driver. You hired him it's not his fault. He was creepy but doesn't warrant punishment because you can't store goods or make schedules. And we don't want anything brought up to him as we don't want any harm to our family at home. We don't want you ever here again and if you piss  off the driver that puts us in jeapordy if he loses his job. CONFIRM you understand. Your team knows our address any complaints puts us in harm.  --- Peapod did not respond any further at this point since we were unable to verify any claims nor speak with the customer directly to confirm. Customer was compensated $33.67 for the items she reported as poor quality as well as was reimbursed for the delivery fee ($6.95).  This amount was credited to her credit card on file on November 14, 2017.  The customer included a $10.00 tip for the driver on this order as well.