Alpha Services STL

After speaking with the customer before I came to his home to perform any work, it was explained to him that for plumbing services, there is a flat fee for coming to look at or do any work at his property. In addition to the fee I also explained to the customer that if I performed any work within a...

two hour window that there would be no additional charges. The customer complained that water was leaking by way of water going over the overflow tube inside the toilets tank and he wanted that to be fixed. He had me take a look at three different toilets. The first toilet he told me that the chain that connected to the flapper was getting caught and preventing the flap from closing entirely. I took notice that the toilets handle was rusted out and needed replacing and the chain needed to be adjusted so I went to [redacted] and purchased the handle for that particular tank and installed it. After it was installed the problem that the customer complained about was fixed. I didn't notice any water leaking from the flap which was his initial complaint. Just on the first toilet and drive to [redacted] was an hour from his allotted two hours for the service. The second toilet as he explained had an issue with water going over the overflow tube. After inspecting the tanks parts, I again didn't witness water going over into the overflow tube but I adjusted the float so that less water would fill the tank so that it was at least two inches from the top of the overflow tube. So that there would be no chance of water escaping. The third toilet had a similar problem with the chain from the handle getting caught under the flap so I adjusted the chain and the was not any further flush or flap issues.I flushed each toilet several times to make sure that they worked properly before I left. I also explained to the customer that the toilets where extremely old and needed either the whole toilet replace or at the lease, a new tank. After I left, I got four phone calls from the client within a 15 minute time window, I spoke with the client after the fourth call while I was on another job and was informed that there was a guy from the water company that had been there and wanted to tell me where the water was leaking from. I then advised the customer to send me the guys phone number to my cell  phone or email it to me since I wasn't in a position to write it down and he refused. The customers recall of calling me several times and me not answering the phone since the last time that we talked is extremely inaccurate as I have NOT received and further call from the customer since he was supposed to be sending me the guys number.The customer is welcome to relay the information to me that he has if he would like for me to investigate his issues further.In closing, as I explained to the customer, the toilets and or bowls need to be replaced due to the age.