Alpine Air Purifiers Direct LLC

She needs to return for repair or replacement under her warrantyWe have no record of her replying to us after our email with instructions on what to checkShe has owned for well over a year so we don't know what all she could have done to the machine at this pointWe have to see it in person Please contact us at our email again and we will forward shipping details for returning the unit for repair or replacement

She purchased this months backWe don't refund orders on used beat up air purifiersYou damaged it by not packaging it properly when you returned it for repairsWe offered a replacement unit and that is all we can do for youReplace it for you as a one time courtesyYou didn't take care of it or package it with any padding around itWe have pictures documenting how we received your retunred unit

Complaint: [redacted] I am rejecting this response because: I have contacted the post office and filed a claim - they are reviewing this claim I am still waiting on the business of proof for my harassing emails if you are going to accuse customers of harassment, please prove it! otherwise stop the lies to make your company look like this isn't your fault We have no idea if the unit arrived this way by the post office - I will let them make this determination, but it was packaged sufficiently with bubble wrap covering the entire unit.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Business wrote, "We have been emailing this customer each and every time they have emailed us." TRUE, but never did they bother to give me a tracking number so I could track the package In my years of doing business I have never had such poor customer service When I telephoned to get this information I received an automated message telling me to e-mail, so I did.Business wrote, "They apparently ordered from us to harass usMust be another one of our competitors trying to hurt our reputation." NONSENSE! I am a retired 100% service-connected disabled veteranBusiness wrote, "They take 2-weeks for delivery as noted on our website." Their invoice, dated Apr, states, "Please Allow 1-Weeks for Delivery." According to that, I should receive the products today Revdex.com has a copy I am attaching it again here There are people in my area who travel around town, stealing packages that are left on doorsteps I wanted to know when to expect the package so I could be prepared I am sorry I had the misfortune to deal with such a disreputable business I know I shall never deal with them again, and I certainly shall let my sister also knows, since she is using one of their products, too Sincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

We emailed her pictures of her now damaged unit and she has not replied to our emailsShe apparently want to fight with us using the Revdex.com over her neglect to properly package the unitWe have pictures and proof to show the unit was damaged from improper packagingShe only put have of the wrap around the unit, the post office damaged the front because there was NOT wrap around the full entire unit inside the boxAgain, we gave her a pictureThis is a closed matterWe can't honor a warranty when a customer doesn't bother to properly package the air purifier upShe should contact the post office about the damage if she feels wronged in some wayWe have the unit here and have the pictures on file

This is a bogus claimThey need to replace there UV Bulb, there own words say thisWe told them to email us directly and we would send them one as a one time courtesyRegular parts that need replacing from time to time are not given away free normally We have not received any emails since we told them to email us directAll they need to do is email us there address and what uv bulb they need and we will send them one as a one time courtesy

Revdex.com:I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution could be satisfactory to meHowever, I have attempted to do this for months and got only one reply to check on a fuse that does not existI would Like for the owner to contact me via email to tell me how to ship the item to him for repair or replacement.Sincerely, *** ***

Complaint: ***I am rejecting this response because: I will be mailing the machine back to Alpine air Their comments regarding I did not respond to their email is false, I responded times without they responding to my emails Please see Attached.My tracking # to return the unit is: Delivery Confirmation #***Alpine Air Direct*** ** *** ***Roseburg, OR 974702015/7/6Priority Mail (1-days)Package/Thick EnvelopeInsuranceDelivery ConfirmationSincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Please contact us directlyWe are more then happy to resolve any issues you might have with usWe do not handle customer service on public forums such as the Revdex.com websiteThank you

Complaint: ***I am rejecting this response because: There are no replacement filters available on this company's websiteThe owner has responded negatively which again shows that he does not provide good customer serviceAlso I don't appreciate his comment that the HEPA filter should not need to be replaced if I, as a customer, want to purchase new filters that is my choiceThe business has still not told me where I can purchase filters.Sincerely,*** ***

Complaint: [redacted]I am rejecting this response because:  I have contacted the post office and filed a claim - they are reviewing this claim.  I am still waiting on the business of proof for my harassing emails.  if you are going to accuse customers of harassment, please prove it!  otherwise stop the lies to make your company look like this isn't your fault.   We have no idea if the unit arrived this way by the post office - I will let them make this determination, but it was packaged sufficiently with bubble wrap covering the entire unit.Sincerely,[redacted]

if she needs a replacement UV bulb simply email us your address. We have not heard from you since we asked you this info on what your address is. Please email us. Not sure why you would file a complaint with the Revdex.com over a needed part like a UV bulb.

She purchased this months back. We don't refund orders on used beat up air purifiers. You damaged it by not packaging it properly when you returned it for repairs. We offered a replacement unit and that is all we can do for you. Replace it for you as a one time courtesy. You didn't take care of it or package it with any padding around it. We have pictures documenting how we received your retunred unit.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:  Business wrote, "We have been emailing this customer each and every time they have emailed us."  TRUE, but never did they bother to give me a tracking number so I could track the package.  In my 64 years of doing business I have never had such poor customer service.  When I telephoned to get this information I received an automated message telling me to e-mail, so I did.Business wrote, "They apparently ordered from us to harass us. Must be another one of our competitors trying to hurt our reputation."  NONSENSE!  I am a retired 100% service-connected disabled veteran. Business wrote, "They take 2-3 weeks for delivery as noted on our website."  Their invoice, dated 24 Apr, states, "Please Allow 1-2 Weeks for Delivery."  According to that, I should receive the products today.  Revdex.com has a copy.  I am attaching it again here.  There are people in my area who travel around town, stealing packages that are left on doorsteps.  I wanted to know when to expect the package so I could be prepared.  I am sorry I had the misfortune to deal with such a disreputable business.  I know I shall never deal with them again, and I certainly shall let my sister also knows, since she is using one of their products, too.  Sincerely,[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

She needs to return for repair or replacement under her warranty. We have no record of her replying to us after our email with instructions on what to check. She has owned for well over a year so we don't know what all she could have done to the machine at this point. We have to see it in...

person.  Please contact us at our email again and we will forward shipping details for returning the unit for repair or replacement.

Complaint: [redacted]I am rejecting this response because:  In past dealings the business was completely unwilling to cooperate, as was shown in their initial response to the Revdex.com.  ALL I WANTED WAS A [redacted] TRACKING NUMBER SO I COULD TRACK THE SHIPPING OF THE PACKAGE, AND THE BUSINESS WOULD NOT EVEN PROVIDE THAT!  When it became clear the business would not ship my product I demanded an immediate refund, and worked with [redacted] on that matter.  I want no further dealings with this company.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:This  is not bogus, I have sent Revdex.com a copy of the very first email to Alpine and I have sent them the order number of the machine I bought, I just want to know where to buy the uvc bulb. I think they have had enough time to send a polite reply to a real issue. If anything this company is undoubtedly the worst customer service orientated that I have EVER ordered from!!!!!!!!!!!!!!! To tell a customer that this is bogus is the most rude thing they could say. So for future reference, DO NOT ORDER FROM THESE PEOPLE THEY DO NOT TAKE CARE OF THE CUSTOMER!!!! I checked the other complaints on here and they also state the same issues. Sad that a light bulb is the difference between a happy or sad customer. Check out the other complaints listed @ Revdex.com!Sincerely,[redacted]

Our parts we have in stock are listed on our website.
 
We do not know why this complaint was allowed. Parts are in and out of stock all the time. If they need a part we do not have right at this moment then they need to be patient, it will be back in stock soon.
 
Hepa Filters are...

Washable and do not require replacing after only 1 year unless they were misused.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]