Complaint: I am rejecting this response because:The amount I submitted in the Revdex.com claim system was only an estimate and now after speaking with my husband, the actual repair estimate amount given to us by an authorized repair technician was actually $1,(please see the official estimate from esurance, which I have copy/pasted below).Therefore, $will not be enough to repair our vehicle and close this casePlease reach out should you need anything elseWe still haven't received any direct communication from Alpine Auto Recovery regarding this matter Thank you for all your help, [redacted] >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>...⇄ MD Service Center "Insurance for the Modern World" Email Supplements and Photos to: [email protected] Supplement Hotline: Phone: (866) 514-Fax: (866) 454-0890Claim #: Workfile ID: [redacted] Estimate of RecordWritten By: [redacted] , 2/18/12:10:PM Adjuster: [redacted] Insured: [redacted] Owner Policy #: PA Claim #: [redacted] Type of Loss: Collision Date of Loss: 02/06/01:AM Days to Repair: Point of Impact: Left Qtr Post (Left Side) Deductible: 1000.00Owner (Insured): Inspection Location: Appraiser Information: Repair Facility: [redacted] Business [redacted] Evening [redacted] Home ***) [redacted] Business [redacted] ***VEHICLEYear: GRAY Int: License: KAOProduction Date: 02/Make: FORD Body Style: 4D SED State: CO Odometer: Model: FUSION SE Engine: 6-3.0L-FI VIN: [redacted] Condition: GoodTRANSMISSION Air Conditioning Stereo Bucket Seats Speed Transmission Intermittent Wipers Search/Seek Reclining/Lounge Seats POWER Tilt Wheel CD Player WHEELS Power Steering Cruise Control Auxiliary Audio Connection Wheel Covers Power Brakes Rear Defogger Satellite Radio PAINT Power Windows Keyless Entry SAFETY Clear Coat Paint Power Locks Alarm Drivers Side Air Bag OTHER Power Mirrors Message Center Passenger Air Bag Fog Lamps Power Driver Seat Steering Wheel Touch Controls Anti-Lock Brakes (4) Traction Control DECOR Telescopic Wheel Wheel Disc Brakes Stability Control Dual Mirrors Climate Control Front Side Impact Air Bags Power Trunk/Gate Release Tinted Glass RADIO Head/Curtain Air Bags Console/Storage AM Radio SEATS CONVENIENCE FM Radio Cloth Seats2/18/12:10:PM Page 1Claim #: [redacted] Estimate of RecordFORD FUSION SE 4D SED 6-3.0L-FI GRAY Line Oper Description Part Number Qty Extended Price $Labor PaintFRONT BUMPER R&I License bracket O/H front bumper [redacted] Repl RECOND Bumper cover FO1000650R InclAdd for Clear Coat Add for fog lamps [redacted] Repl A/M CAPA Grille surround w/o sport model FO1037101PP Incl [redacted] Repl A/M CAPA Bumper grille w/o sport model FO1036127PP InclR&I RT Bezel w/SE model InclR&I LT Bezel w/SE model InclGRILLE R&I R&I mounting panel InclFRONT LAMPS R&I RT Fog lamp assy InclR&I LT Fog lamp assy InclR&I RT Side marker lamp InclR&I LT Side marker lamp InclTIRES [redacted] Repl GDYR 225/50RAssurance Fuel Max BW 94V GYNOTE: price from goodyear.com MISCELLANEOUS OPERATIONS # Hazardous Waste X # Subl Mount and Balance X SUBTOTALS 3.62/18/12:10:PM Page 2Claim #: [redacted] Estimate of RecordFORD FUSION SE 4D SED 6-3.0L-FI GRAY ESTIMATE TOTALS Category Basis Rate Cost $ Parts Body Labor hrs @ $ /hr Paint Labor hrs @ $ /hr Paint Supplies hrs @ $ /hr Miscellaneous Subtotal 1,Sales Tax $ @ % Total Cost of Repairs 1,Deductible 1,Total Adjustments 1,Net Cost of Repairs 155.58*You have the right to choose any repair facility to have your vehicle repaired [redacted] THIS IS NOT AN AUTHORIZATION TO REPAIR ALTHOUGH IT IS AGREED BETWEEN THE REPAIR FACILITY AND ESURANCE THAT THE ABOVE VEHICLE CAN BE REPAIRED BY THE REPAIR FACILITY FOR THE AMOUNT STATED IN THE GROSS TOTAL SECTIONONLY THE VEHICLE OWNER CAN AUTHORIZE THE REPAIR OF THE VEHICLE AND ALL COSTS OF REPAIR ARE THE SOLE RESPONSIBILITY OF THE VEHICLE OWNERTHIS APPRAISAL WAS BASED ON VISIBLE OR CERTAIN DAMAGES AT THE TIME OF INSPECTIONTO REQUEST A SUPPLEMENT, PLEASE EMAIL THE SUPPLEMENT, PHOTOS AND ALL SUPPORTING DOCUMENTS WITH CLAIM NUMBER TO: [email protected] QUESTIONS PLEASE CALL (866) 514-IF UNABLE TO EMAIL, PLEASE FAX TO (866) 454-THE REPAIR FACILITY AND ESURANCE WILL REACH AN AGREED PRICE PRIOR TO BEGINNING ANY OF THE SUPPLEMENTAL REPAIRSTHE REPAIR FACILITY WILL THEN SEEK AUTHORIZATION FROM THE VEHICLE OWNER FOR THE ADDITIONAL REPAIRSNO SUPPLEMENT WILL BE HONORED UNLESS APPROVED IN ADVANCE BY ESURANCEREPAIR FACILITY MUST BE PROVIDED A COPY OF THIS ESTIMATE PRIOR TO COMMENCEMENT OF REPAIRFAILURE TO DO SO MAY SUBJECT THE VEHICLE OWNER TO ADDITIONAL EXPENSE.IT IS UNLAWFUL TO KNOWINGLY PROVIDE FALSE, INCOMPLETE, OR MISLEADING FACTS OR INFORMATION TO AN INSURANCE COMPANY FOR THE PURPOSE OF DEFRAUDING OR ATTEMPTING TO DEFRAUD THE COMPANYPENALTIES MAY INCLUDE IMPRISONMENT, FINES, DENIAL OF INSURANCE, AND CIVIL DAMAGESANY INSURANCE COMPANY OR AGENT OF AN INSURANCE COMPANY WHO KNOWINGLY PROVIDES FALSE, INCOMPLETE, OR MISLEADING FACTS OR INFORMATION TO A POLICYHOLDER OR CLAIMANT FOR THE PURPOSE OF DEFRAUDING OR ATTEMPTING TO DEFRAUD THE POLICYHOLDER OR CLAIMANT WITH REGARD TO A SETTLEMENT OR AWARD PAYABLE FROM INSURANCE PROCEEDS SHALL BE REPORTED TO THE COLORADO DIVISION OF INSURANCE WITHIN THE DEPARTMENT OF REGULATORY AGENCIES
Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ This service was dispatched to Alpine Auto Recovery for an emergency roadside assistanceWe were to perform a "Lock-Out" service for the CustomerDue the type of customer vehicle, a Mini Cooper, the Alpine Driver did not have the tool necessary to complete the lock-out service for the customerThe Customer was told that we would call the insurance company to request another driver with the specialized tools to unlock the Mini CooperThe Customer was irate and believed that we damaged his vehicleWe did not damage the Customers vehicleTo satisfy the Customer, we sent the information to Progressive Insurance for an independent analysis to confirm or deny our liabilityProgressive Insurance completed their investigation and found that Alpine Auto Recovery had not damaged the Customers vehicleThe Alpine Driver did contact the roadside assistance number to request a drive with the appropriate tools to unlock the Mini Cooper Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The representative of this business who was at the scene had the correct tools to damage the vehicleThe customer is in possession of photographic evidence as well as a videoTo the customer's knowledge, the [redacted] analysis does not existIf such a report does exist, it does not take into account the additional evidence that the customer has (find one such picture attached)The business had not, previously to 8/21/15, replied to the complaint or supplied a copy of any reports made The Alpine Driver did damage the vehicleThe customer followed all directions given by representatives of the businesses to clarify the concern including collecting estimates, making several follow up calls over the course of a couple of weeks (of which none were returned), and a visit in person to the officeThe customer has not been irate but rather disillusioned and seeking a solution Final Business Response / [redacted] (4000, 13, 2015/09/11) */ Mr [redacted] has taken harassment action against our staff and has also followed the owners family home and placed a note indicating possible threat at their doorHarassment charges are being requested by the owner of Alpine Auto Recovery The damages were not done by Alpine Auto RecoveryServices were never provided, the driver arrived at Mr [redacted] without the proper tools to perform service for his type of vehicle Alpine Auto Recovery has requested an independent investigation by it's insurance company and we are still waiting for the results
Complaint: [redacted] I do not accept the response of the business because they are continuing to be deceitfulnotice they sent me pictures 1,3,and The pictures with the bike on the side was taken months before when I had a flat tire on the vanIt was not the same time as when they claim to have came on the 11th and stickered my vanOn the 14th I spoke to a heavy set black man about my van when he and the driver were doing rounds in the areaThey stopped me and my wife on belleview and Ulster street and ww spoke about my van and the white man who was the driver told me not to worry about my vanAnd just think if it was REALLY stickered on 12/11/why would they wait one month to tow it awayThey put the sticker on the day they towed itMy neighbor had his vehicle towed the same day and he would've gotten his car back because they also failed to sticker his vehicle before towing it but his vehice is undrivable so he cant take it back I am rejecting this response because: Sincerely, [redacted] ***
Alpine Auto Recovery has signs posted throughout the community This particular vehicle was parked along a curb next to the garages Alpine Auto Recovery was called by Property management to tow this vehicle If Alpine Auto Recovery does not perform services as requested it results in contract default
Complaint: [redacted] I am rejecting this response because: The tow truck driver did not giver proper signals or warnings of his approach to tow my vehicle from tight parking lot that would indicate he's even outside to tow my vehicleAlso towing my vehicle without making a good faith inquiry that my vehicle was parked more than hourI was never provided written notice or signatures for authorized towWhen I paid for the return of my car after calling for a commerce city escort to view my car before fund transfer I was not provided with a completed authorization documentConsidering I am the owner of the carI mentioned damages to my vehicle to employee who have me an email to send three estimates when I file my claimThis was said in front of myself and officerMy car did not have these damages to it before it was towedI recently got it out of shop and have paperwork to prove itI want my car repairedThis company was carelessThe name of driver on tow slip does not even list his last name just JasonThis tow was purely a profit tow [redacted] Sincerely, [redacted]
Complaint:
I am rejecting this response because: I had called multiple numbers found on your website after waiting two hours and Allstate claimed they also triedNeither of us could get in touch with anyone at this timeSo to say emails are not monitored is one thing...but it doesn't appear that phones were being answered either.
Sincerely,
*** ***
On December 11, This Ford Econoline Van was stickfor storage, not moving, expired registration( See attached pictures) The pictures depict this complaint white van with a bicycle leaning against it and a rack behind it with lots of stuff insideThe registration which expired
on December 11, was located inside the van under contents of the vehicleThe Property manager request for Alpine to tow the vehicle and signed the ticket at the time of the tow Alpine Auto Recovery is contracted to tow vehicles from this property and does so in accordance with State Law as well as PUC Rules and Regulations When the Van was towed the Bycle was removed and Rack had moved and the Registration was now present in the rear window
Complaint:
I am rejecting this response because:I still haven't received the check (#2815) claimed to have been issued by Alpine Auto Recovery in the amount of $1,I wanted to give it a few days to see if I got it in the mail, but it's been business days and I still haven't received anything from them(As they are just across town, I'm not sure why it's taking this long.)If you wouldn't mind, please follow up with the company and ask them if they've actually mailed the checkThese people are quite tricky and although they claim to have "paid" the claim, that doesn't necessarily mean they have sent the check. I will let you know asap if I get anything from them. Thank you for your commitment to protecting consumers! *** ***
The reason only pictures were submitted is that is all the Revdex.com will accept This vehicle was towed at the request of the Property managerThis is the organization that the complainant should be contacting If we did not tow upon their request we would lose out job So I highly encourage the complainant reach out to the place it was towed from
I am sorry if you do not feel we provided a positive experience for you We were never contracted to perform the service I have attached the email and sound waves between Alpine and Allstate Roadside assistance If you had paid for the service we would be happy to reimburse however we will not be paying a $inconvenience fee
We are sorry that you did not receive serviceHowever we called the Motor Club (Allstate) in which called us to provide service The audio recording has been heard and we are waiting for a copy of this recording (could take up to a week) Our night time dispatch spoke with Allstate
about this service call, the dispatcher gave an estimated time of arrival to be to minutesThe Allstate dispatcher said she would call back if they wanted to issue us a Purchase Order (PO) for the serviceWe never received a call back, the Allstate dispatcher sent an email with no call backThe emails are not monitored unless needed for a known POThis was not an error on Alpine Auto Recovery, we were not issued the Purchase Order
The customers vehicle was towed from private property, Girard at Cherry Hills, because it did not have a parking permit issued by the community management. Community Management has requested that all vehicles without parking permits be towed immediately and without any warning. The
customers vehicle did not have a permit. As far as the damage the customer is claiming, we did not damage her vehicle. We use wheel lift and dollies and do not go anywhere near the door of her vehicle. The customer claims we damaged her vehicle by her door. It would have been impossible for us to cause this damage. If the customer had a parking permit, her vehicle would not have been towed. If the customer lives at the apartment complex, I'm sure signed a lease agreement. The lease agreement clearly states that all vehicles must visibly display a parking permit to park on the property
Complaint: [redacted]I do not accept the response of the business because they are continuing to be deceitful. notice they sent me pictures 1,3,6 and 8. The pictures with the bike on the side was taken months before when I had a flat tire on the van. It was not the same time as when they claim to have came on the 11th and stickered my van. On the 14th I spoke to a heavy set black man about my van when he and the driver were doing rounds in the area. They stopped me and my wife on belleview and Ulster street and ww spoke about my van and the white man who was the driver told me not to worry about my van. And just think if it was REALLY stickered on 12/11/15 why would they wait one month to tow it away. They put the sticker on the day they towed it. My neighbor had his vehicle towed the same day and he would've gotten his car back because they also failed to sticker his vehicle before towing it but his vehice is undrivable so he cant take it back. I am rejecting this response because:
Sincerely,
[redacted]
We did not do damage to the customers vehicle. Also, we are not required to give any type of warning or notice before towing vehicles at Girard at Cherry Hills if they do not possess a parking permit issued by management. Also, the tow driver is not required to list his last name on the tow ticket, only his first, and he did, "Jason." Asnfar as the female release agent working in the office, her personal situation has absolutely nothing to do with the customers vehicle being towed. I'm not sure whybthe customer feels that her vehicle should not have been towed because of something that may or may not have happened to one of my employees regarding their personal life. This was a ligitimate tow and done so in accordance with the rules and regulations set forth by the Colorado State Public Utilities Commission. The customer has already filed a PUC complaint. I feel confident that if this tow was not warranted, or has been towed in error, or outside of thw rules and regulations, the PUC will advise me. I've already responded to the PUC and filed my response with them in reference to her complaint.
Alpine Auto Recovery has signs posted throughout the community. This particular vehicle was parked along a curb next to the garages. Alpine Auto Recovery was called by Property management to tow this vehicle. If Alpine Auto Recovery does not perform services as requested...
Initial Business Response /* (1000, 6, 2015/11/06) */
Customers vehicle was towed and impounded on October 30, 2015 at 12:12 am for parking in a private parking lot without a parking permit. Alpine Auto Recovery is the contract towing company for this property. We do not enter into vehicles that...
we tow. Theirs no need for us to get into a vehicle. Customers vehicle was towed with the use of a wheel lift style tow truck and dollies were used. This means all 4 wheels were picked up from the ground and the vehicle was transported to our impound facility. I would suggest that I the customer feels like the tow driver "Broke into" his vehicle, he should file a report with Law Enforcement so they can investigate the allegations appropriately. Like I stated above, we do not get into vehicles. Theirs no reason for us to get into a vehicle. When the customer paid to retrieve his vehicle from our impound facility, he provided an address on King Street in Denver. The customers vehicle was towed from an apartment complex in Unincorporated Jefferson County, Colorado. If the customer actually resides at the apartment complex, he should have no issues going to the management office and getting a parking permit so that his vehicle is not towed again. It's absolutely ridiculous that the customer believes we would actually break into his vehicle. Alpine Auto Recovery services 1000's of communities throughout the Denver area. The tow drivers literally are call to call busy. The reason we were out at this community towing for no parking permit is due to the community manager requesting increased enforcement for vehicles not having parking permits. We also have pictures on file that were taken prior to the customers vehicle being towed that prove the vehicle did not have a parking permit.
Complaint: I am rejecting this response because:The amount I submitted in the Revdex.com claim system was only an estimate and now after speaking with my husband, the actual repair estimate amount given to us by an authorized repair technician was actually $1,(please see the official estimate from esurance, which I have copy/pasted below).Therefore, $will not be enough to repair our vehicle and close this casePlease reach out should you need anything elseWe still haven't received any direct communication from Alpine Auto Recovery regarding this matter Thank you for all your help, [redacted] >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>...⇄ MD Service Center "Insurance for the Modern World" Email Supplements and Photos to: [email protected] Supplement Hotline: Phone: (866) 514-Fax: (866) 454-0890Claim #: Workfile ID: [redacted] Estimate of RecordWritten By: [redacted] , 2/18/12:10:PM Adjuster: [redacted] Insured: [redacted] Owner Policy #: PA Claim #: [redacted] Type of Loss: Collision Date of Loss: 02/06/01:AM Days to Repair: Point of Impact: Left Qtr Post (Left Side) Deductible: 1000.00Owner (Insured): Inspection Location: Appraiser Information: Repair Facility: [redacted] Business [redacted] Evening [redacted] Home ***) [redacted] Business [redacted] ***VEHICLEYear: GRAY Int: License: KAOProduction Date: 02/Make: FORD Body Style: 4D SED State: CO Odometer: Model: FUSION SE Engine: 6-3.0L-FI VIN: [redacted] Condition: GoodTRANSMISSION Air Conditioning Stereo Bucket Seats Speed Transmission Intermittent Wipers Search/Seek Reclining/Lounge Seats POWER Tilt Wheel CD Player WHEELS Power Steering Cruise Control Auxiliary Audio Connection Wheel Covers Power Brakes Rear Defogger Satellite Radio PAINT Power Windows Keyless Entry SAFETY Clear Coat Paint Power Locks Alarm Drivers Side Air Bag OTHER Power Mirrors Message Center Passenger Air Bag Fog Lamps Power Driver Seat Steering Wheel Touch Controls Anti-Lock Brakes (4) Traction Control DECOR Telescopic Wheel Wheel Disc Brakes Stability Control Dual Mirrors Climate Control Front Side Impact Air Bags Power Trunk/Gate Release Tinted Glass RADIO Head/Curtain Air Bags Console/Storage AM Radio SEATS CONVENIENCE FM Radio Cloth Seats2/18/12:10:PM Page 1Claim #: [redacted] Estimate of RecordFORD FUSION SE 4D SED 6-3.0L-FI GRAY Line Oper Description Part Number Qty Extended Price $Labor PaintFRONT BUMPER R&I License bracket O/H front bumper [redacted] Repl RECOND Bumper cover FO1000650R InclAdd for Clear Coat Add for fog lamps [redacted] Repl A/M CAPA Grille surround w/o sport model FO1037101PP Incl [redacted] Repl A/M CAPA Bumper grille w/o sport model FO1036127PP InclR&I RT Bezel w/SE model InclR&I LT Bezel w/SE model InclGRILLE R&I R&I mounting panel InclFRONT LAMPS R&I RT Fog lamp assy InclR&I LT Fog lamp assy InclR&I RT Side marker lamp InclR&I LT Side marker lamp InclTIRES [redacted] Repl GDYR 225/50RAssurance Fuel Max BW 94V GYNOTE: price from goodyear.com MISCELLANEOUS OPERATIONS # Hazardous Waste X # Subl Mount and Balance X SUBTOTALS 3.62/18/12:10:PM Page 2Claim #: [redacted] Estimate of RecordFORD FUSION SE 4D SED 6-3.0L-FI GRAY ESTIMATE TOTALS Category Basis Rate Cost $ Parts Body Labor hrs @ $ /hr Paint Labor hrs @ $ /hr Paint Supplies hrs @ $ /hr Miscellaneous Subtotal 1,Sales Tax $ @ % Total Cost of Repairs 1,Deductible 1,Total Adjustments 1,Net Cost of Repairs 155.58*You have the right to choose any repair facility to have your vehicle repaired [redacted] THIS IS NOT AN AUTHORIZATION TO REPAIR ALTHOUGH IT IS AGREED BETWEEN THE REPAIR FACILITY AND ESURANCE THAT THE ABOVE VEHICLE CAN BE REPAIRED BY THE REPAIR FACILITY FOR THE AMOUNT STATED IN THE GROSS TOTAL SECTIONONLY THE VEHICLE OWNER CAN AUTHORIZE THE REPAIR OF THE VEHICLE AND ALL COSTS OF REPAIR ARE THE SOLE RESPONSIBILITY OF THE VEHICLE OWNERTHIS APPRAISAL WAS BASED ON VISIBLE OR CERTAIN DAMAGES AT THE TIME OF INSPECTIONTO REQUEST A SUPPLEMENT, PLEASE EMAIL THE SUPPLEMENT, PHOTOS AND ALL SUPPORTING DOCUMENTS WITH CLAIM NUMBER TO: [email protected] QUESTIONS PLEASE CALL (866) 514-IF UNABLE TO EMAIL, PLEASE FAX TO (866) 454-THE REPAIR FACILITY AND ESURANCE WILL REACH AN AGREED PRICE PRIOR TO BEGINNING ANY OF THE SUPPLEMENTAL REPAIRSTHE REPAIR FACILITY WILL THEN SEEK AUTHORIZATION FROM THE VEHICLE OWNER FOR THE ADDITIONAL REPAIRSNO SUPPLEMENT WILL BE HONORED UNLESS APPROVED IN ADVANCE BY ESURANCEREPAIR FACILITY MUST BE PROVIDED A COPY OF THIS ESTIMATE PRIOR TO COMMENCEMENT OF REPAIRFAILURE TO DO SO MAY SUBJECT THE VEHICLE OWNER TO ADDITIONAL EXPENSE.IT IS UNLAWFUL TO KNOWINGLY PROVIDE FALSE, INCOMPLETE, OR MISLEADING FACTS OR INFORMATION TO AN INSURANCE COMPANY FOR THE PURPOSE OF DEFRAUDING OR ATTEMPTING TO DEFRAUD THE COMPANYPENALTIES MAY INCLUDE IMPRISONMENT, FINES, DENIAL OF INSURANCE, AND CIVIL DAMAGESANY INSURANCE COMPANY OR AGENT OF AN INSURANCE COMPANY WHO KNOWINGLY PROVIDES FALSE, INCOMPLETE, OR MISLEADING FACTS OR INFORMATION TO A POLICYHOLDER OR CLAIMANT FOR THE PURPOSE OF DEFRAUDING OR ATTEMPTING TO DEFRAUD THE POLICYHOLDER OR CLAIMANT WITH REGARD TO A SETTLEMENT OR AWARD PAYABLE FROM INSURANCE PROCEEDS SHALL BE REPORTED TO THE COLORADO DIVISION OF INSURANCE WITHIN THE DEPARTMENT OF REGULATORY AGENCIES
The customer in which paid has been sent a check to the address that was provided
Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ This service was dispatched to Alpine Auto Recovery for an emergency roadside assistanceWe were to perform a "Lock-Out" service for the CustomerDue the type of customer vehicle, a Mini Cooper, the Alpine Driver did not have the tool necessary to complete the lock-out service for the customerThe Customer was told that we would call the insurance company to request another driver with the specialized tools to unlock the Mini CooperThe Customer was irate and believed that we damaged his vehicleWe did not damage the Customers vehicleTo satisfy the Customer, we sent the information to Progressive Insurance for an independent analysis to confirm or deny our liabilityProgressive Insurance completed their investigation and found that Alpine Auto Recovery had not damaged the Customers vehicleThe Alpine Driver did contact the roadside assistance number to request a drive with the appropriate tools to unlock the Mini Cooper Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The representative of this business who was at the scene had the correct tools to damage the vehicleThe customer is in possession of photographic evidence as well as a videoTo the customer's knowledge, the [redacted] analysis does not existIf such a report does exist, it does not take into account the additional evidence that the customer has (find one such picture attached)The business had not, previously to 8/21/15, replied to the complaint or supplied a copy of any reports made The Alpine Driver did damage the vehicleThe customer followed all directions given by representatives of the businesses to clarify the concern including collecting estimates, making several follow up calls over the course of a couple of weeks (of which none were returned), and a visit in person to the officeThe customer has not been irate but rather disillusioned and seeking a solution Final Business Response / [redacted] (4000, 13, 2015/09/11) */ Mr [redacted] has taken harassment action against our staff and has also followed the owners family home and placed a note indicating possible threat at their doorHarassment charges are being requested by the owner of Alpine Auto Recovery The damages were not done by Alpine Auto RecoveryServices were never provided, the driver arrived at Mr [redacted] without the proper tools to perform service for his type of vehicle Alpine Auto Recovery has requested an independent investigation by it's insurance company and we are still waiting for the results
Complaint: [redacted] I do not accept the response of the business because they are continuing to be deceitfulnotice they sent me pictures 1,3,and The pictures with the bike on the side was taken months before when I had a flat tire on the vanIt was not the same time as when they claim to have came on the 11th and stickered my vanOn the 14th I spoke to a heavy set black man about my van when he and the driver were doing rounds in the areaThey stopped me and my wife on belleview and Ulster street and ww spoke about my van and the white man who was the driver told me not to worry about my vanAnd just think if it was REALLY stickered on 12/11/why would they wait one month to tow it awayThey put the sticker on the day they towed itMy neighbor had his vehicle towed the same day and he would've gotten his car back because they also failed to sticker his vehicle before towing it but his vehice is undrivable so he cant take it back I am rejecting this response because: Sincerely, [redacted] ***
Alpine Auto Recovery has signs posted throughout the community This particular vehicle was parked along a curb next to the garages Alpine Auto Recovery was called by Property management to tow this vehicle If Alpine Auto Recovery does not perform services as requested it results in contract default
Complaint: [redacted] I am rejecting this response because: The tow truck driver did not giver proper signals or warnings of his approach to tow my vehicle from tight parking lot that would indicate he's even outside to tow my vehicleAlso towing my vehicle without making a good faith inquiry that my vehicle was parked more than hourI was never provided written notice or signatures for authorized towWhen I paid for the return of my car after calling for a commerce city escort to view my car before fund transfer I was not provided with a completed authorization documentConsidering I am the owner of the carI mentioned damages to my vehicle to employee who have me an email to send three estimates when I file my claimThis was said in front of myself and officerMy car did not have these damages to it before it was towedI recently got it out of shop and have paperwork to prove itI want my car repairedThis company was carelessThe name of driver on tow slip does not even list his last name just JasonThis tow was purely a profit tow [redacted] Sincerely, [redacted]
Complaint:
I am rejecting this response because: I had called multiple numbers found on your website after waiting two hours and Allstate claimed they also triedNeither of us could get in touch with anyone at this timeSo to say emails are not monitored is one thing...but it doesn't appear that phones were being answered either.
Sincerely,
*** ***
On December 11, This Ford Econoline Van was stickfor storage, not moving, expired registration( See attached pictures) The pictures depict this complaint white van with a bicycle leaning against it and a rack behind it with lots of stuff insideThe registration which expired
on December 11, was located inside the van under contents of the vehicleThe Property manager request for Alpine to tow the vehicle and signed the ticket at the time of the tow Alpine Auto Recovery is contracted to tow vehicles from this property and does so in accordance with State Law as well as PUC Rules and Regulations When the Van was towed the Bycle was removed and Rack had moved and the Registration was now present in the rear window
Complaint:
I am rejecting this response because:I still haven't received the check (#2815) claimed to have been issued by Alpine Auto Recovery in the amount of $1,I wanted to give it a few days to see if I got it in the mail, but it's been business days and I still haven't received anything from them(As they are just across town, I'm not sure why it's taking this long.)If you wouldn't mind, please follow up with the company and ask them if they've actually mailed the checkThese people are quite tricky and although they claim to have "paid" the claim, that doesn't necessarily mean they have sent the check. I will let you know asap if I get anything from them. Thank you for your commitment to protecting consumers! *** ***
This claim has been paid$Check number
The reason only pictures were submitted is that is all the Revdex.com will accept This vehicle was towed at the request of the Property managerThis is the organization that the complainant should be contacting If we did not tow upon their request we would lose out job So I highly encourage the complainant reach out to the place it was towed from
I am sorry if you do not feel we provided a positive experience for you We were never contracted to perform the service I have attached the email and sound waves between Alpine and Allstate Roadside assistance If you had paid for the service we would be happy to reimburse however we will not be paying a $inconvenience fee
We are sorry that you did not receive serviceHowever we called the Motor Club (Allstate) in which called us to provide service The audio recording has been heard and we are waiting for a copy of this recording (could take up to a week) Our night time dispatch spoke with Allstate
about this service call, the dispatcher gave an estimated time of arrival to be to minutesThe Allstate dispatcher said she would call back if they wanted to issue us a Purchase Order (PO) for the serviceWe never received a call back, the Allstate dispatcher sent an email with no call backThe emails are not monitored unless needed for a known POThis was not an error on Alpine Auto Recovery, we were not issued the Purchase Order
The customers vehicle was towed from private property, Girard at Cherry Hills, because it did not have a parking permit issued by the community management. Community Management has requested that all vehicles without parking permits be towed immediately and without any warning. The
customers vehicle did not have a permit. As far as the damage the customer is claiming, we did not damage her vehicle. We use wheel lift and dollies and do not go anywhere near the door of her vehicle. The customer claims we damaged her vehicle by her door. It would have been impossible for us to cause this damage. If the customer had a parking permit, her vehicle would not have been towed. If the customer lives at the apartment complex, I'm sure signed a lease agreement. The lease agreement clearly states that all vehicles must visibly display a parking permit to park on the property
The customer in which paid has been sent a check to the address that was provided.
Complaint: [redacted]I do not accept the response of the business because they are continuing to be deceitful. notice they sent me pictures 1,3,6 and 8. The pictures with the bike on the side was taken months before when I had a flat tire on the van. It was not the same time as when they claim to have came on the 11th and stickered my van. On the 14th I spoke to a heavy set black man about my van when he and the driver were doing rounds in the area. They stopped me and my wife on belleview and Ulster street and ww spoke about my van and the white man who was the driver told me not to worry about my van. And just think if it was REALLY stickered on 12/11/15 why would they wait one month to tow it away. They put the sticker on the day they towed it. My neighbor had his vehicle towed the same day and he would've gotten his car back because they also failed to sticker his vehicle before towing it but his vehice is undrivable so he cant take it back. I am rejecting this response because:
Sincerely,
[redacted]
This has been refunded to customer. Custer had cashed check.
We did not do damage to the customers vehicle. Also, we are not required to give any type of warning or notice before towing vehicles at Girard at Cherry Hills if they do not possess a parking permit issued by management. Also, the tow driver is not required to list his last name on the tow ticket, only his first, and he did, "Jason." Asnfar as the female release agent working in the office, her personal situation has absolutely nothing to do with the customers vehicle being towed. I'm not sure whybthe customer feels that her vehicle should not have been towed because of something that may or may not have happened to one of my employees regarding their personal life. This was a ligitimate tow and done so in accordance with the rules and regulations set forth by the Colorado State Public Utilities Commission. The customer has already filed a PUC complaint. I feel confident that if this tow was not warranted, or has been towed in error, or outside of thw rules and regulations, the PUC will advise me. I've already responded to the PUC and filed my response with them in reference to her complaint.
Alpine Auto Recovery has signs posted throughout the community. This particular vehicle was parked along a curb next to the garages. Alpine Auto Recovery was called by Property management to tow this vehicle. If Alpine Auto Recovery does not perform services as requested...
it results in contract default.
Initial Business Response /* (1000, 6, 2015/11/06) */
Customers vehicle was towed and impounded on October 30, 2015 at 12:12 am for parking in a private parking lot without a parking permit. Alpine Auto Recovery is the contract towing company for this property. We do not enter into vehicles that...
we tow. Theirs no need for us to get into a vehicle. Customers vehicle was towed with the use of a wheel lift style tow truck and dollies were used. This means all 4 wheels were picked up from the ground and the vehicle was transported to our impound facility. I would suggest that I the customer feels like the tow driver "Broke into" his vehicle, he should file a report with Law Enforcement so they can investigate the allegations appropriately. Like I stated above, we do not get into vehicles. Theirs no reason for us to get into a vehicle. When the customer paid to retrieve his vehicle from our impound facility, he provided an address on King Street in Denver. The customers vehicle was towed from an apartment complex in Unincorporated Jefferson County, Colorado. If the customer actually resides at the apartment complex, he should have no issues going to the management office and getting a parking permit so that his vehicle is not towed again. It's absolutely ridiculous that the customer believes we would actually break into his vehicle. Alpine Auto Recovery services 1000's of communities throughout the Denver area. The tow drivers literally are call to call busy. The reason we were out at this community towing for no parking permit is due to the community manager requesting increased enforcement for vehicles not having parking permits. We also have pictures on file that were taken prior to the customers vehicle being towed that prove the vehicle did not have a parking permit.