Complaint: [redacted]
I am rejecting this response because: The tow truck driver did not giver proper signals or warnings of his approach to tow my vehicle from tight parking lot that would indicate he's even outside to tow my vehicle. Also towing my vehicle without making a good faith inquiry that my vehicle was parked more than hour. I was never provided written notice or signatures for authorized tow. When I paid for the return of my car after calling for a commerce city escort to view my car before fund transfer I was not provided with a completed authorization document. Considering I am the owner of the car. I mentioned damages to my vehicle to employee who have me an email to send three estimates when I file my claim. This was said in front of myself and officer. My car did not have these damages to it before it was towed. I recently got it out of shop and have paperwork to prove it. I want my car repaired. This company was careless. The name of driver on tow slip does not even list his last name just Jason. This tow was purely a profit tow. [redacted]
Sincerely,
[redacted]
Complaint: 11383780
I am rejecting this response because:The amount I submitted in the Revdex.com claim system was only an estimate and now after speaking with my husband, the actual repair estimate amount given to us by an authorized repair technician was actually $1,155.58 (please see the official estimate from esurance, which I have copy/pasted below).Therefore, $450 will not be enough to repair our vehicle and close this case. Please reach out should you need anything else. We still haven't received any direct communication from Alpine Auto Recovery regarding this matter.
Thank you for all your help,
[redacted] >>>>>>>>>>>>>>>>>>>>...⇄ MD Service Center "Insurance for the Modern World" Email Supplements and Photos to: [email protected] Supplement Hotline: Phone: (866) 514-4788 Fax: (866) 454-0890Claim #: Workfile ID:[redacted]Estimate of RecordWritten By: [redacted], 2/18/2016 12:10:17 PM Adjuster: [redacted]Insured: [redacted] Owner Policy #: 6072980 PA Claim #: [redacted] Type of Loss: Collision Date of Loss: 02/06/2016 01:40 AM Days to Repair: 2 Point of Impact: 08 Left Qtr Post (Left Side) Deductible: 1000.00Owner (Insured): Inspection Location: Appraiser Information: Repair Facility: [redacted] Business [redacted] Evening [redacted] Home [redacted] Business [redacted]VEHICLEYear: 2010 Color: GRAY Int: License: KAO879 Production Date: 02/2010 Make: FORD Body Style: 4D SED State: CO Odometer: 140209 Model: FUSION SE Engine: 6-3.0L-FI VIN: [redacted] Condition: GoodTRANSMISSION Air Conditioning Stereo Bucket Seats 6 Speed Transmission Intermittent Wipers Search/Seek Reclining/Lounge Seats POWER Tilt Wheel CD Player WHEELS Power Steering Cruise Control Auxiliary Audio Connection Wheel Covers Power Brakes Rear Defogger Satellite Radio PAINT Power Windows Keyless Entry SAFETY Clear Coat Paint Power Locks Alarm Drivers Side Air Bag OTHER Power Mirrors Message Center Passenger Air Bag Fog Lamps Power Driver Seat Steering Wheel Touch Controls Anti-Lock Brakes (4) Traction Control DECOR Telescopic Wheel 4 Wheel Disc Brakes Stability Control Dual Mirrors Climate Control Front Side Impact Air Bags Power Trunk/Gate Release Tinted Glass RADIO Head/Curtain Air Bags Console/Storage AM Radio SEATS CONVENIENCE FM Radio Cloth Seats2/18/2016 12:10:17 PM 119396 Page 1Claim #: [redacted]Estimate of Record2010 FORD FUSION SE 4D SED 6-3.0L-FI GRAY Line Oper Description Part Number Qty Extended Price $Labor Paint1 FRONT BUMPER 2 R&I License bracket 0.2 3 O/H front bumper 2.7 4 ** <> Repl RECOND Bumper cover FO1000650R 1 330.00 Incl. 2.6 5 Add for Clear Coat 1.0 6 Add for fog lamps 0.4 7 ** Repl A/M CAPA Grille surround w/o sport model FO1037101PP 1 101.00 Incl. 8 ** Repl A/M CAPA Bumper grille w/o sport model FO1036127PP 1 63.00 Incl. 9 R&I RT Bezel w/SE model Incl. 10 R&I LT Bezel w/SE model Incl. 11 GRILLE 12 R&I R&I mounting panel Incl. 13 FRONT LAMPS 14 R&I RT Fog lamp assy Incl. 15 R&I LT Fog lamp assy Incl. 16 R&I RT Side marker lamp Incl. 17 R&I LT Side marker lamp Incl. 18 TIRES 19 * Repl GDYR 225/50R17 Assurance Fuel Max BW 94V GY06678 1 125.00 0.3 NOTE: price from goodyear.com 20 MISCELLANEOUS OPERATIONS 21 # Hazardous Waste 1 3.00 X 22 # Subl Mount and Balance 1 20.00 X SUBTOTALS 642.00 3.6 3.62/18/2016 12:10:17 PM 119396 Page 2Claim #: [redacted]Estimate of Record2010 FORD FUSION SE 4D SED 6-3.0L-FI GRAY ESTIMATE TOTALS Category Basis Rate Cost $ Parts 619.00 Body Labor 3.6 hrs @ $ 48.00 /hr 172.80 Paint Labor 3.6 hrs @ $ 48.00 /hr 172.80 Paint Supplies 3.6 hrs @ $ 30.00 /hr 108.00 Miscellaneous 23.00 Subtotal 1,095.60 Sales Tax $ 727.00 @ 8.2500 % 59.98 Total Cost of Repairs 1,155.58 Deductible 1,000.00 Total Adjustments 1,000.00 Net Cost of Repairs 155.58*You have the right to choose any repair facility to have your vehicle repaired* THIS IS NOT AN AUTHORIZATION TO REPAIR ALTHOUGH IT IS AGREED BETWEEN THE REPAIR FACILITY AND ESURANCE THAT THE ABOVE VEHICLE CAN BE REPAIRED BY THE REPAIR FACILITY FOR THE AMOUNT STATED IN THE GROSS TOTAL SECTION. ONLY THE VEHICLE OWNER CAN AUTHORIZE THE REPAIR OF THE VEHICLE AND ALL COSTS OF REPAIR ARE THE SOLE RESPONSIBILITY OF THE VEHICLE OWNER. THIS APPRAISAL WAS BASED ON VISIBLE OR CERTAIN DAMAGES AT THE TIME OF INSPECTION. TO REQUEST A SUPPLEMENT, PLEASE EMAIL THE SUPPLEMENT, PHOTOS AND ALL SUPPORTING DOCUMENTS WITH CLAIM NUMBER TO: [email protected]. FOR QUESTIONS PLEASE CALL (866) 514-4788. IF UNABLE TO EMAIL, PLEASE FAX TO (866) 454-0890. THE REPAIR FACILITY AND ESURANCE WILL REACH AN AGREED PRICE PRIOR TO BEGINNING ANY OF THE SUPPLEMENTAL REPAIRS. THE REPAIR FACILITY WILL THEN SEEK AUTHORIZATION FROM THE VEHICLE OWNER FOR THE ADDITIONAL REPAIRS. NO SUPPLEMENT WILL BE HONORED UNLESS APPROVED IN ADVANCE BY ESURANCE. REPAIR FACILITY MUST BE PROVIDED A COPY OF THIS ESTIMATE PRIOR TO COMMENCEMENT OF REPAIR. FAILURE TO DO SO MAY SUBJECT THE VEHICLE OWNER TO ADDITIONAL EXPENSE.IT IS UNLAWFUL TO KNOWINGLY PROVIDE FALSE, INCOMPLETE, OR MISLEADING FACTS OR INFORMATION TO AN INSURANCE COMPANY FOR THE PURPOSE OF DEFRAUDING OR ATTEMPTING TO DEFRAUD THE COMPANY. PENALTIES MAY INCLUDE IMPRISONMENT, FINES, DENIAL OF INSURANCE, AND CIVIL DAMAGES. ANY INSURANCE COMPANY OR AGENT OF AN INSURANCE COMPANY WHO KNOWINGLY PROVIDES FALSE, INCOMPLETE, OR MISLEADING FACTS OR INFORMATION TO A POLICYHOLDER OR CLAIMANT FOR THE PURPOSE OF DEFRAUDING OR ATTEMPTING TO DEFRAUD THE POLICYHOLDER OR CLAIMANT WITH REGARD TO A SETTLEMENT OR AWARD PAYABLE FROM INSURANCE PROCEEDS SHALL BE REPORTED TO THE COLORADO DIVISION OF INSURANCE WITHIN THE DEPARTMENT OF REGULATORY AGENCIES.
Initial Business Response /* (1000, 5, 2015/08/21) */
This service was dispatched to Alpine Auto Recovery for an emergency roadside assistance. We were to perform a "Lock-Out" service for the Customer. Due the type of customer vehicle, a Mini Cooper, the Alpine Driver did not have the tool...
necessary to complete the lock-out service for the customer. The Customer was told that we would call the insurance company to request another driver with the specialized tools to unlock the Mini Cooper. The Customer was irate and believed that we damaged his vehicle. We did not damage the Customers vehicle. To satisfy the Customer, we sent the information to Progressive Insurance for an independent analysis to confirm or deny our liability. Progressive Insurance completed their investigation and found that Alpine Auto Recovery had not damaged the Customers vehicle. The Alpine Driver did contact the roadside assistance number to request a drive with the appropriate tools to unlock the Mini Cooper.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The representative of this business who was at the scene had the correct tools to damage the vehicle. The customer is in possession of photographic evidence as well as a video. To the customer's knowledge, the [redacted] analysis does not exist. If such a report does exist, it does not take into account the additional evidence that the customer has (find one such picture attached). The business had not, previously to 8/21/15, replied to the complaint or supplied a copy of any reports made.
The Alpine Driver did damage the vehicle. The customer followed all directions given by representatives of the businesses to clarify the concern including collecting estimates, making several follow up calls over the course of a couple of weeks (of which none were returned), and a visit in person to the office. The customer has not been irate but rather disillusioned and seeking a solution.
Final Business Response /* (4000, 13, 2015/09/11) */
Mr. [redacted] has taken harassment action against our staff and has also followed the owners family home and placed a note indicating possible threat at their door. Harassment charges are being requested by the owner of Alpine Auto Recovery.
The damages were not done by Alpine Auto Recovery. Services were never provided, the driver arrived at Mr. [redacted] without the proper tools to perform service for his type of vehicle.
Alpine Auto Recovery has requested an independent investigation by it's insurance company and we are still waiting for the results.
On March 3, 2016 we sent a letter to E-surance accepting responsibility for the damage (see attached). We have been waiting to hear back on what the dollar amount that needed to be compensated to Mr [redacted]. So with this request for reimbursement of $450.00 it will be honored and closed in...
final resolution to this matter. A Check will be mailed today to the address we were given by E-surance for Mr [redacted].
Complaint: [redacted]
I am rejecting this response because: The tow truck driver did not giver proper signals or warnings of his approach to tow my vehicle from tight parking lot that would indicate he's even outside to tow my vehicle. Also towing my vehicle without making a good faith inquiry that my vehicle was parked more than hour. I was never provided written notice or signatures for authorized tow. When I paid for the return of my car after calling for a commerce city escort to view my car before fund transfer I was not provided with a completed authorization document. Considering I am the owner of the car. I mentioned damages to my vehicle to employee who have me an email to send three estimates when I file my claim. This was said in front of myself and officer. My car did not have these damages to it before it was towed. I recently got it out of shop and have paperwork to prove it. I want my car repaired. This company was careless. The name of driver on tow slip does not even list his last name just Jason. This tow was purely a profit tow. [redacted]
Sincerely,
[redacted]
Complaint: 11383780
I am rejecting this response because:The amount I submitted in the Revdex.com claim system was only an estimate and now after speaking with my husband, the actual repair estimate amount given to us by an authorized repair technician was actually $1,155.58 (please see the official estimate from esurance, which I have copy/pasted below).Therefore, $450 will not be enough to repair our vehicle and close this case. Please reach out should you need anything else. We still haven't received any direct communication from Alpine Auto Recovery regarding this matter.
Thank you for all your help,
[redacted] >>>>>>>>>>>>>>>>>>>>...⇄ MD Service Center "Insurance for the Modern World" Email Supplements and Photos to: [email protected] Supplement Hotline: Phone: (866) 514-4788 Fax: (866) 454-0890Claim #: Workfile ID:[redacted]Estimate of RecordWritten By: [redacted], 2/18/2016 12:10:17 PM Adjuster: [redacted]Insured: [redacted] Owner Policy #: 6072980 PA Claim #: [redacted] Type of Loss: Collision Date of Loss: 02/06/2016 01:40 AM Days to Repair: 2 Point of Impact: 08 Left Qtr Post (Left Side) Deductible: 1000.00Owner (Insured): Inspection Location: Appraiser Information: Repair Facility: [redacted] Business [redacted] Evening [redacted] Home [redacted] Business [redacted]VEHICLEYear: 2010 Color: GRAY Int: License: KAO879 Production Date: 02/2010 Make: FORD Body Style: 4D SED State: CO Odometer: 140209 Model: FUSION SE Engine: 6-3.0L-FI VIN: [redacted] Condition: GoodTRANSMISSION Air Conditioning Stereo Bucket Seats 6 Speed Transmission Intermittent Wipers Search/Seek Reclining/Lounge Seats POWER Tilt Wheel CD Player WHEELS Power Steering Cruise Control Auxiliary Audio Connection Wheel Covers Power Brakes Rear Defogger Satellite Radio PAINT Power Windows Keyless Entry SAFETY Clear Coat Paint Power Locks Alarm Drivers Side Air Bag OTHER Power Mirrors Message Center Passenger Air Bag Fog Lamps Power Driver Seat Steering Wheel Touch Controls Anti-Lock Brakes (4) Traction Control DECOR Telescopic Wheel 4 Wheel Disc Brakes Stability Control Dual Mirrors Climate Control Front Side Impact Air Bags Power Trunk/Gate Release Tinted Glass RADIO Head/Curtain Air Bags Console/Storage AM Radio SEATS CONVENIENCE FM Radio Cloth Seats2/18/2016 12:10:17 PM 119396 Page 1Claim #: [redacted]Estimate of Record2010 FORD FUSION SE 4D SED 6-3.0L-FI GRAY Line Oper Description Part Number Qty Extended Price $Labor Paint1 FRONT BUMPER 2 R&I License bracket 0.2 3 O/H front bumper 2.7 4 ** <> Repl RECOND Bumper cover FO1000650R 1 330.00 Incl. 2.6 5 Add for Clear Coat 1.0 6 Add for fog lamps 0.4 7 ** Repl A/M CAPA Grille surround w/o sport model FO1037101PP 1 101.00 Incl. 8 ** Repl A/M CAPA Bumper grille w/o sport model FO1036127PP 1 63.00 Incl. 9 R&I RT Bezel w/SE model Incl. 10 R&I LT Bezel w/SE model Incl. 11 GRILLE 12 R&I R&I mounting panel Incl. 13 FRONT LAMPS 14 R&I RT Fog lamp assy Incl. 15 R&I LT Fog lamp assy Incl. 16 R&I RT Side marker lamp Incl. 17 R&I LT Side marker lamp Incl. 18 TIRES 19 * Repl GDYR 225/50R17 Assurance Fuel Max BW 94V GY06678 1 125.00 0.3 NOTE: price from goodyear.com 20 MISCELLANEOUS OPERATIONS 21 # Hazardous Waste 1 3.00 X 22 # Subl Mount and Balance 1 20.00 X SUBTOTALS 642.00 3.6 3.62/18/2016 12:10:17 PM 119396 Page 2Claim #: [redacted]Estimate of Record2010 FORD FUSION SE 4D SED 6-3.0L-FI GRAY ESTIMATE TOTALS Category Basis Rate Cost $ Parts 619.00 Body Labor 3.6 hrs @ $ 48.00 /hr 172.80 Paint Labor 3.6 hrs @ $ 48.00 /hr 172.80 Paint Supplies 3.6 hrs @ $ 30.00 /hr 108.00 Miscellaneous 23.00 Subtotal 1,095.60 Sales Tax $ 727.00 @ 8.2500 % 59.98 Total Cost of Repairs 1,155.58 Deductible 1,000.00 Total Adjustments 1,000.00 Net Cost of Repairs 155.58*You have the right to choose any repair facility to have your vehicle repaired* THIS IS NOT AN AUTHORIZATION TO REPAIR ALTHOUGH IT IS AGREED BETWEEN THE REPAIR FACILITY AND ESURANCE THAT THE ABOVE VEHICLE CAN BE REPAIRED BY THE REPAIR FACILITY FOR THE AMOUNT STATED IN THE GROSS TOTAL SECTION. ONLY THE VEHICLE OWNER CAN AUTHORIZE THE REPAIR OF THE VEHICLE AND ALL COSTS OF REPAIR ARE THE SOLE RESPONSIBILITY OF THE VEHICLE OWNER. THIS APPRAISAL WAS BASED ON VISIBLE OR CERTAIN DAMAGES AT THE TIME OF INSPECTION. TO REQUEST A SUPPLEMENT, PLEASE EMAIL THE SUPPLEMENT, PHOTOS AND ALL SUPPORTING DOCUMENTS WITH CLAIM NUMBER TO: [email protected]. FOR QUESTIONS PLEASE CALL (866) 514-4788. IF UNABLE TO EMAIL, PLEASE FAX TO (866) 454-0890. THE REPAIR FACILITY AND ESURANCE WILL REACH AN AGREED PRICE PRIOR TO BEGINNING ANY OF THE SUPPLEMENTAL REPAIRS. THE REPAIR FACILITY WILL THEN SEEK AUTHORIZATION FROM THE VEHICLE OWNER FOR THE ADDITIONAL REPAIRS. NO SUPPLEMENT WILL BE HONORED UNLESS APPROVED IN ADVANCE BY ESURANCE. REPAIR FACILITY MUST BE PROVIDED A COPY OF THIS ESTIMATE PRIOR TO COMMENCEMENT OF REPAIR. FAILURE TO DO SO MAY SUBJECT THE VEHICLE OWNER TO ADDITIONAL EXPENSE.IT IS UNLAWFUL TO KNOWINGLY PROVIDE FALSE, INCOMPLETE, OR MISLEADING FACTS OR INFORMATION TO AN INSURANCE COMPANY FOR THE PURPOSE OF DEFRAUDING OR ATTEMPTING TO DEFRAUD THE COMPANY. PENALTIES MAY INCLUDE IMPRISONMENT, FINES, DENIAL OF INSURANCE, AND CIVIL DAMAGES. ANY INSURANCE COMPANY OR AGENT OF AN INSURANCE COMPANY WHO KNOWINGLY PROVIDES FALSE, INCOMPLETE, OR MISLEADING FACTS OR INFORMATION TO A POLICYHOLDER OR CLAIMANT FOR THE PURPOSE OF DEFRAUDING OR ATTEMPTING TO DEFRAUD THE POLICYHOLDER OR CLAIMANT WITH REGARD TO A SETTLEMENT OR AWARD PAYABLE FROM INSURANCE PROCEEDS SHALL BE REPORTED TO THE COLORADO DIVISION OF INSURANCE WITHIN THE DEPARTMENT OF REGULATORY AGENCIES.
Initial Business Response /* (1000, 5, 2015/08/21) */
This service was dispatched to Alpine Auto Recovery for an emergency roadside assistance. We were to perform a "Lock-Out" service for the Customer. Due the type of customer vehicle, a Mini Cooper, the Alpine Driver did not have the tool...
necessary to complete the lock-out service for the customer. The Customer was told that we would call the insurance company to request another driver with the specialized tools to unlock the Mini Cooper. The Customer was irate and believed that we damaged his vehicle. We did not damage the Customers vehicle. To satisfy the Customer, we sent the information to Progressive Insurance for an independent analysis to confirm or deny our liability. Progressive Insurance completed their investigation and found that Alpine Auto Recovery had not damaged the Customers vehicle. The Alpine Driver did contact the roadside assistance number to request a drive with the appropriate tools to unlock the Mini Cooper.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The representative of this business who was at the scene had the correct tools to damage the vehicle. The customer is in possession of photographic evidence as well as a video. To the customer's knowledge, the [redacted] analysis does not exist. If such a report does exist, it does not take into account the additional evidence that the customer has (find one such picture attached). The business had not, previously to 8/21/15, replied to the complaint or supplied a copy of any reports made.
The Alpine Driver did damage the vehicle. The customer followed all directions given by representatives of the businesses to clarify the concern including collecting estimates, making several follow up calls over the course of a couple of weeks (of which none were returned), and a visit in person to the office. The customer has not been irate but rather disillusioned and seeking a solution.
Final Business Response /* (4000, 13, 2015/09/11) */
Mr. [redacted] has taken harassment action against our staff and has also followed the owners family home and placed a note indicating possible threat at their door. Harassment charges are being requested by the owner of Alpine Auto Recovery.
The damages were not done by Alpine Auto Recovery. Services were never provided, the driver arrived at Mr. [redacted] without the proper tools to perform service for his type of vehicle.
Alpine Auto Recovery has requested an independent investigation by it's insurance company and we are still waiting for the results.
On March 3, 2016 we sent a letter to E-surance accepting responsibility for the damage (see attached). We have been waiting to hear back on what the dollar amount that needed to be compensated to Mr [redacted]. So with this request for reimbursement of $450.00 it will be honored and closed in...
final resolution to this matter. A Check will be mailed today to the address we were given by E-surance for Mr [redacted].