Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Alpine Property Management is committed to providing safe and clean houses for our tenants The property in question is a duplex Before the tenant moved in, both sides were treated for bed bugs by a certified exterminator and determined to be "bed-bug free" after two treatments on each side.The tenant told our Maintenance Manager via telephone that the mattress purchased was "used" When we sent someone out to examine the infestation shortly after the tenant moved in, the level of infestation on the mattress exceeded WAY beyond the amount of time the tenant had lived there, leading us to believe the bed bugs were already inhabiting the mattress when it was brought to the home.Further, the tenant has trashed the interior of the home and has not kept the property in a safe and living condition, per the lease agreement that was signed Please see attached video The rooms are full of trash/debris/dog feces, etc Also, please see attached picture of the pit-bull dog witnessed on the property The tenant's lease specifically states that pit-bull dogs are not allowed, so the tenant is in violation of the lease We have sent the tenant letters instructing the removal of the pit-bull from the property.Alpine has sent multiple plumbers and drain specialists to deal with the drain backups whenever the tenant has called in the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Attached is the invoice from our Exterminator (with signed customer signature) for the yellow jacket treatment at [redacted] Did the yellow jackets return? We haven't received a call back from the tenant reporting any yellow jacket sightings post-treatment We are happy to address all issues that come up, but we need to be notified of them Thanks!
Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] No one has ever told me to catch up on rent before things would be done that's why I held out on my rent, due to things were not being fixedI have all emails that I have sent and the response about the repairs and nothing about rent unless I mentioned itI learned early on that word of mouth is nothing but when you have it in writing it makes things betterMy rent was paid up to date for August and that was the hottest month of the summer and no one fixedYes they came to look and that was all and an email that I was included in states to tell someone the problem and there has been nothing everything since I mean I put in work order request back in Jan and they didn't get fixed until June and I have the emails to prove that as wellI have never been a problem tenant Yes people fall short sometimes, and things might get paid late but I have always paid my rent no matter if late or on time it was paid and with late fees as wellBut if im a paying tenant then why can't I get treat like thatSo not that I have paid for September because of this and my furaence is completely installed wrongNow it getting cold not sure if works but what then
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
The yellow jackets have not returned, thank you. I called a couple weeks ago to follow up on the request to have our plumbing addressed and it has been fixed also
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The lady began telling at me from across the room as soon as I walked inI was still on the phone with the other lady and trying to get her attentionShe stated that she would remove me herself if I didn't leaveThat is a threatI was never given an opportunity to speak with the lady that I was on the phone withI told her I was trying to speak with with that person and she continued yelling and calling me rudeThen told me to leave our she would remove meThey have always had poor customer serviceThey tell you things then never do itI have let a note to be contacted by maintenance for months when dropping off my rent checkI never get a call in responseI did nothing wrong but try to finish my conversation with the woman I was speaking with on the phoneIf she was really wanting to help me she would have gotten out of her seat instead of screaming and yelling from across the businessShe Was in no way professional I was humiliated and shocked at the service I received.
Regards,
*** ***
Alpine Property Management is the management company of the property, but all expenses/work approvals must be OK'd from the owner of the property. When the tenant called to report the dishwasher issue, the owner had a negative A/R balance with Alpine. Now that the balance has been paid
off, the replacement dishwasher is being installed this Wednesday (appointment with tenant).Thanks!
I submitted pictures of the repaired door in my last response. Where are the pictures that the door has not been repaired? I am again attaching the repaired door pictures to this response
Thanks!
As was stated in Alpine Property Management's first response, we log every call received from our tenants. I checked our phone records and emails, but I did not find any records from 8/26. Regardless, these issues are being addressed
The first response was not intended to be "snarky", I just wanted to lay out the facts from our side of the story. We value and appreciate all of our tenant relationships and continually work to resolve all issues as quickly as possible
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Attached are screen shots of the online maintenance requests I submited in August and October. I would be happy to also forward you these emails. I am still needing a definitive date so that I can make sure my dogs are locked up and/or have either myself or my husband be present
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The first break in was in June and I contacted the management company so several occassion without anyone contacting me back about the door still not being repaired; they never returned any of my calls and the house was subsequently broken into a 2nd time. They have never given me the property owner information and only came out to repair the door after the 2nd break in! they had an obligation to me to contact me and follow up after the 1st break in and never did so. I heard with my own ears and saw a text to the 1st contractor that the property owner owed them money so they would not fully repair the damage. Putting a piece of floor board on the door is not secured! I've contacted them repeatedly since this happened and was told by Andrew last Fri he would get back to me by end of business about my safety concern and he never called me back and I left another message for him on Monday with no response. They are lying and there are several complaints out here against them. The answer they provided you is unacceptable.]
Regards,
*** ***
Alpine Property Management responds to all Maintenance Calls in a timely manner. As soon as we received a call reporting the door was damaged, we sent a contractor to the property to secure the door with wood so that we could diagnose the cost/issue and send that information back to the
property owner for authorization. We are just the Management Company and need homeowner approval for all expenses
After we notified the homeowner of the damaged door, we sent a different contractor to the property to repair the door to a safe and secure condition. As you can see in the attached pictures, a proper and appropriate repair has been made
While Alpine cannot control criminal acts/vandalism to the properties that we manage, we can control how we react and respond to those situations
Thanks!
Alpine Property Management is committed to providing safe and clean properties for our tenants. As you can see in the attached work orders, I 100% disagree that there are communication issues or that no action has been taken.
As you can see in the attached work orders, these issues were...
called in, received, and sent out just THIS WEEK. Both are time stamped and were assigned to a plumber and pest control specialist, respectively.
Work Order #[redacted] - 10/6/14
-Tenant called our maintenance line on 10/6/14 to report a leak at one of the toilets and that the other toilet in the home runs constantly. The work order was sent to a plumber on 10/7/14. I am sure the tenant received a call from the plumber either last night or will receive one this morning setting up a time to come to the property to fix the issue. I will follow up with the plumber this morning to find out.
Work Order #[redacted] - 10/7/14
-Tenant called our maintenance line on 10/7/14 to report a bee problem at the home. The work order was sent to a pest control specialist that same day. I am sure the tenant received a call from the pest control specialist either last night or will receive one this morning setting up a time to come to the property to fix the issue. I will follow up with the pest control specialist this morning to find out.
Alpine Property Management's Maintenance Policy is to address "Emergency" issues as soon as possible (Always within 24 Hours) and to address "Non-Emergency" issues within 2 to 5 days. Examples of "Emergency" issues are no water in the home, no hot water, no heat in the winter, etc.
As you can see, both "Non-Emergency" issues have not exceeded our guidance for completion. Two to five days is a completely acceptable period for non-emergency maintenance completion. Alpine attempts to solve all maintenance issues as quickly as possible, but we will always prioritize emergencies before non-emergencies, while making every possible effort to address non emergencies within the 2 to 5 day guidance. Just because we haven't solved the issue as quickly as what the tenant would like does not mean that we are negligent in addressing these issues in a timely and fair manner.
Also, I checked every work order that the tenant has called in. Alpine Property Management logs EVERY call. Nothing has been called in regarding the ceiling drywall. We cannot fix issues that have not been called in, but would be happy to address that issue.
Attached is the invoice from our Exterminator (with signed customer signature) for the yellow jacket treatment at [redacted]
Did the yellow jackets return? We haven't received a call back from the tenant reporting any yellow jacket sightings post-treatment. We are happy to address all issues that come up, but we need to be notified of them.
Thanks!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Alpine Property Management is committed to providing safe and clean houses for our tenants. The property in question is a duplex. Before the tenant moved in, both sides were treated for bed bugs by a certified exterminator and determined to be "bed-bug free" after two treatments on...
each side.The tenant told our Maintenance Manager via telephone that the mattress purchased was "used". When we sent someone out to examine the infestation shortly after the tenant moved in, the level of infestation on the mattress exceeded WAY beyond the amount of time the tenant had lived there, leading us to believe the bed bugs were already inhabiting the mattress when it was brought to the home.Further, the tenant has trashed the interior of the home and has not kept the property in a safe and living condition, per the lease agreement that was signed. Please see attached video. The rooms are full of trash/debris/dog feces, etc. Also, please see attached picture of the pit-bull dog witnessed on the property. The tenant's lease specifically states that pit-bull dogs are not allowed, so the tenant is in violation of the lease. We have sent the tenant letters instructing the removal of the pit-bull from the property.Alpine has sent multiple plumbers and drain specialists to deal with the drain backups whenever the tenant has called in the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My first request came on 8/26 in regards to the roaches. That more than exceeds this apparent "2-5" day turn around time. This request was never addressed. An email was sent to ask what the situation was and responded indicating that the problem still existed. No follow up was done, no one was ever sent out, no one ever called to follow up. My next online request was sent on 10/2 again about the roaches and leaking toilets. Again, exceeding the "2-5" day turn around time. AGAIN no one followed up or called. I called them on 10/6 to follow up on my requests. I was told they would page someone and sent them out stating "I will see who can respond the fastest". No phone call, no follow up. Looks like these latest requests will also exceed this fictional "2-5" day turn around time.
I have been nothing by cordial in my interactions with Alpine Property Management. I have been prompt on monthly rent and rent renewal. I pay the utilities and keep this house in good condition. I do not appreciate a snarky response. I am only asking for these issues to be addressed, or at least for someone to communicate a definitive date in which they will be addressed.
Regards,
[redacted]
The tenant came in the office and turned to [redacted], our Maintenance Coordinator.
[redacted], our Tenant Relations Manager was collecting rent.
[redacted] asked her, "Can I help you, are you paying rent?"
There were two other people in the office listening and trying to...
help.
[redacted] asked her four times in a row if she could help and if the tenant was in the office to pay rent.
[redacted], another co-worker, also asked if she could help her and ignored us every single time.
The tenant then turned to [redacted] and put her finger up and RUDELY says "I'm NOT talking to you I'm on the phone with her ([redacted])"
The tenant was extremely rude and loud.
[redacted] asked her to please stop being rude, and the tenant didn't like it and starting yelling.
[redacted] told the tenant that she needed to leave or [redacted] would have her removed.
The tenant claimed [redacted] was "threatening" her. [redacted] said she was going to call the police if the tenant did not cooperate.
[redacted], Customer Service Manger, came out from his office to see what was going on and he asked if she was paying rent.
She claimed she had maintenance and he asked her to write it on the maintenance sheet so that it could be logged and assigned to a maintenance worker to remedy the issue.
The tenant refused to write it down and got an attitude with [redacted] so he asked her to leave as well.
That was [redacted]'s, our Tenant Relations Manger, version of the story. It sounds like it was a big misunderstanding. We have her maintenance request logged and assigned to the proper maintenance workers. Please see attached.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Alpine Property Management is committed to providing safe and clean houses for our tenants The property in question is a duplex Before the tenant moved in, both sides were treated for bed bugs by a certified exterminator and determined to be "bed-bug free" after two treatments on each side.The tenant told our Maintenance Manager via telephone that the mattress purchased was "used" When we sent someone out to examine the infestation shortly after the tenant moved in, the level of infestation on the mattress exceeded WAY beyond the amount of time the tenant had lived there, leading us to believe the bed bugs were already inhabiting the mattress when it was brought to the home.Further, the tenant has trashed the interior of the home and has not kept the property in a safe and living condition, per the lease agreement that was signed Please see attached video The rooms are full of trash/debris/dog feces, etc Also, please see attached picture of the pit-bull dog witnessed on the property The tenant's lease specifically states that pit-bull dogs are not allowed, so the tenant is in violation of the lease We have sent the tenant letters instructing the removal of the pit-bull from the property.Alpine has sent multiple plumbers and drain specialists to deal with the drain backups whenever the tenant has called in the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Attached is the invoice from our Exterminator (with signed customer signature) for the yellow jacket treatment at [redacted] Did the yellow jackets return? We haven't received a call back from the tenant reporting any yellow jacket sightings post-treatment We are happy to address all issues that come up, but we need to be notified of them Thanks!
Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] No one has ever told me to catch up on rent before things would be done that's why I held out on my rent, due to things were not being fixedI have all emails that I have sent and the response about the repairs and nothing about rent unless I mentioned itI learned early on that word of mouth is nothing but when you have it in writing it makes things betterMy rent was paid up to date for August and that was the hottest month of the summer and no one fixedYes they came to look and that was all and an email that I was included in states to tell someone the problem and there has been nothing everything since I mean I put in work order request back in Jan and they didn't get fixed until June and I have the emails to prove that as wellI have never been a problem tenant Yes people fall short sometimes, and things might get paid late but I have always paid my rent no matter if late or on time it was paid and with late fees as wellBut if im a paying tenant then why can't I get treat like thatSo not that I have paid for September because of this and my furaence is completely installed wrongNow it getting cold not sure if works but what then
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
The yellow jackets have not returned, thank you. I called a couple weeks ago to follow up on the request to have our plumbing addressed and it has been fixed also
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The lady began telling at me from across the room as soon as I walked inI was still on the phone with the other lady and trying to get her attentionShe stated that she would remove me herself if I didn't leaveThat is a threatI was never given an opportunity to speak with the lady that I was on the phone withI told her I was trying to speak with with that person and she continued yelling and calling me rudeThen told me to leave our she would remove meThey have always had poor customer serviceThey tell you things then never do itI have let a note to be contacted by maintenance for months when dropping off my rent checkI never get a call in responseI did nothing wrong but try to finish my conversation with the woman I was speaking with on the phoneIf she was really wanting to help me she would have gotten out of her seat instead of screaming and yelling from across the businessShe Was in no way professional I was humiliated and shocked at the service I received.
Regards,
*** ***
Alpine Property Management is the management company of the property, but all expenses/work approvals must be OK'd from the owner of the property. When the tenant called to report the dishwasher issue, the owner had a negative A/R balance with Alpine. Now that the balance has been paid
off, the replacement dishwasher is being installed this Wednesday (appointment with tenant).Thanks!
I submitted pictures of the repaired door in my last response. Where are the pictures that the door has not been repaired? I am again attaching the repaired door pictures to this response
Thanks!
As was stated in Alpine Property Management's first response, we log every call received from our tenants. I checked our phone records and emails, but I did not find any records from 8/26. Regardless, these issues are being addressed
The first response was not intended to be "snarky", I just wanted to lay out the facts from our side of the story. We value and appreciate all of our tenant relationships and continually work to resolve all issues as quickly as possible
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Attached are screen shots of the online maintenance requests I submited in August and October. I would be happy to also forward you these emails. I am still needing a definitive date so that I can make sure my dogs are locked up and/or have either myself or my husband be present
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The first break in was in June and I contacted the management company so several occassion without anyone contacting me back about the door still not being repaired; they never returned any of my calls and the house was subsequently broken into a 2nd time. They have never given me the property owner information and only came out to repair the door after the 2nd break in! they had an obligation to me to contact me and follow up after the 1st break in and never did so. I heard with my own ears and saw a text to the 1st contractor that the property owner owed them money so they would not fully repair the damage. Putting a piece of floor board on the door is not secured! I've contacted them repeatedly since this happened and was told by Andrew last Fri he would get back to me by end of business about my safety concern and he never called me back and I left another message for him on Monday with no response. They are lying and there are several complaints out here against them. The answer they provided you is unacceptable.]
Regards,
*** ***
Alpine Property Management responds to all Maintenance Calls in a timely manner. As soon as we received a call reporting the door was damaged, we sent a contractor to the property to secure the door with wood so that we could diagnose the cost/issue and send that information back to the
property owner for authorization. We are just the Management Company and need homeowner approval for all expenses
After we notified the homeowner of the damaged door, we sent a different contractor to the property to repair the door to a safe and secure condition. As you can see in the attached pictures, a proper and appropriate repair has been made
While Alpine cannot control criminal acts/vandalism to the properties that we manage, we can control how we react and respond to those situations
Thanks!
Alpine Property Management is committed to providing safe and clean properties for our tenants. As you can see in the attached work orders, I 100% disagree that there are communication issues or that no action has been taken.
As you can see in the attached work orders, these issues were...
called in, received, and sent out just THIS WEEK. Both are time stamped and were assigned to a plumber and pest control specialist, respectively.
Work Order #[redacted] - 10/6/14
-Tenant called our maintenance line on 10/6/14 to report a leak at one of the toilets and that the other toilet in the home runs constantly. The work order was sent to a plumber on 10/7/14. I am sure the tenant received a call from the plumber either last night or will receive one this morning setting up a time to come to the property to fix the issue. I will follow up with the plumber this morning to find out.
Work Order #[redacted] - 10/7/14
-Tenant called our maintenance line on 10/7/14 to report a bee problem at the home. The work order was sent to a pest control specialist that same day. I am sure the tenant received a call from the pest control specialist either last night or will receive one this morning setting up a time to come to the property to fix the issue. I will follow up with the pest control specialist this morning to find out.
Alpine Property Management's Maintenance Policy is to address "Emergency" issues as soon as possible (Always within 24 Hours) and to address "Non-Emergency" issues within 2 to 5 days. Examples of "Emergency" issues are no water in the home, no hot water, no heat in the winter, etc.
As you can see, both "Non-Emergency" issues have not exceeded our guidance for completion. Two to five days is a completely acceptable period for non-emergency maintenance completion. Alpine attempts to solve all maintenance issues as quickly as possible, but we will always prioritize emergencies before non-emergencies, while making every possible effort to address non emergencies within the 2 to 5 day guidance. Just because we haven't solved the issue as quickly as what the tenant would like does not mean that we are negligent in addressing these issues in a timely and fair manner.
Also, I checked every work order that the tenant has called in. Alpine Property Management logs EVERY call. Nothing has been called in regarding the ceiling drywall. We cannot fix issues that have not been called in, but would be happy to address that issue.
Attached is the invoice from our Exterminator (with signed customer signature) for the yellow jacket treatment at [redacted]
Did the yellow jackets return? We haven't received a call back from the tenant reporting any yellow jacket sightings post-treatment. We are happy to address all issues that come up, but we need to be notified of them.
Thanks!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Alpine Property Management is committed to providing safe and clean houses for our tenants. The property in question is a duplex. Before the tenant moved in, both sides were treated for bed bugs by a certified exterminator and determined to be "bed-bug free" after two treatments on...
each side.The tenant told our Maintenance Manager via telephone that the mattress purchased was "used". When we sent someone out to examine the infestation shortly after the tenant moved in, the level of infestation on the mattress exceeded WAY beyond the amount of time the tenant had lived there, leading us to believe the bed bugs were already inhabiting the mattress when it was brought to the home.Further, the tenant has trashed the interior of the home and has not kept the property in a safe and living condition, per the lease agreement that was signed. Please see attached video. The rooms are full of trash/debris/dog feces, etc. Also, please see attached picture of the pit-bull dog witnessed on the property. The tenant's lease specifically states that pit-bull dogs are not allowed, so the tenant is in violation of the lease. We have sent the tenant letters instructing the removal of the pit-bull from the property.Alpine has sent multiple plumbers and drain specialists to deal with the drain backups whenever the tenant has called in the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My first request came on 8/26 in regards to the roaches. That more than exceeds this apparent "2-5" day turn around time. This request was never addressed. An email was sent to ask what the situation was and responded indicating that the problem still existed. No follow up was done, no one was ever sent out, no one ever called to follow up. My next online request was sent on 10/2 again about the roaches and leaking toilets. Again, exceeding the "2-5" day turn around time. AGAIN no one followed up or called. I called them on 10/6 to follow up on my requests. I was told they would page someone and sent them out stating "I will see who can respond the fastest". No phone call, no follow up. Looks like these latest requests will also exceed this fictional "2-5" day turn around time.
I have been nothing by cordial in my interactions with Alpine Property Management. I have been prompt on monthly rent and rent renewal. I pay the utilities and keep this house in good condition. I do not appreciate a snarky response. I am only asking for these issues to be addressed, or at least for someone to communicate a definitive date in which they will be addressed.
Regards,
[redacted]
The tenant came in the office and turned to [redacted], our Maintenance Coordinator.
[redacted], our Tenant Relations Manager was collecting rent.
[redacted] asked her, "Can I help you, are you paying rent?"
There were two other people in the office listening and trying to...
help.
[redacted] asked her four times in a row if she could help and if the tenant was in the office to pay rent.
[redacted], another co-worker, also asked if she could help her and ignored us every single time.
The tenant then turned to [redacted] and put her finger up and RUDELY says "I'm NOT talking to you I'm on the phone with her ([redacted])"
The tenant was extremely rude and loud.
[redacted] asked her to please stop being rude, and the tenant didn't like it and starting yelling.
[redacted] told the tenant that she needed to leave or [redacted] would have her removed.
The tenant claimed [redacted] was "threatening" her. [redacted] said she was going to call the police if the tenant did not cooperate.
[redacted], Customer Service Manger, came out from his office to see what was going on and he asked if she was paying rent.
She claimed she had maintenance and he asked her to write it on the maintenance sheet so that it could be logged and assigned to a maintenance worker to remedy the issue.
The tenant refused to write it down and got an attitude with [redacted] so he asked her to leave as well.
That was [redacted]'s, our Tenant Relations Manger, version of the story. It sounds like it was a big misunderstanding. We have her maintenance request logged and assigned to the proper maintenance workers. Please see attached.