Aluminum Men Super Gutters & Screen Rooms

December 20, Ms [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case [redacted] – Case # [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms [redacted] , Thank you for bringing Mr [redacted] ’s concerns to my attention Please advise Mr [redacted] that his refund in the amount of $will be posted back onto his account within 3-business days Please convey our apologies to Mr [redacted] again for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D [redacted] Customer Service Administrator Jackson and Perkins 1-800- [redacted] ext ***

August 11, Ms [redacted] Dispute Resolution DirectorRevdex.com of Upstate South CarolinaN Church Street, Ste CGreenville, SC 29601- Re: Revdex.com Case [redacted] ID # [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms [redacted] , Upon further review with upper Management the decision has been made to issue a full refund of $to resolve this matter as a customer courtesyAll information has been forwarded over to our Horticultural/Botany department for research Again, please convey our apologies to Mrs [redacted] again for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D [redacted] Customer Service Executive Jackson and Perkins 1-800- [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

December 15, Ms [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case [redacted] – Case # [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms [redacted] , Thank you for bringing Mrs [redacted] ’s concerns to my attention We apologize for the miscommunication here in our Call CenterI can confirm the Gift Certificate did in fact mail out late last week Please convey our apologies again to Mrs [redacted] again for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D [redacted] Customer Service Administrator Jackson and Perkins 1-800- [redacted] ext ***

September 2, [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case [redacted] Case # [redacted] Jackson & Perkins Order # [redacted] Dear [redacted] Thank you for bringing [redacted] concerns to my attention Our Adjustment Clerk is processing a credit of $back to her [redacted] card ending in [redacted] for the MrLincoln rose that failed to survive, please allow 5-business days to post back onto her account Please convey our apologies to [redacted] for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, [redacted] Customer Service Administrator Jackson and Perkins [redacted] ext ***

[redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- [redacted] [redacted] [redacted] *** [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear [redacted] Thank you for bringing [redacted] concerns to my attention We are so sorry to have inconvenience caused to [redacted] We are sorry to learn of his disappointment with our service On very rare occasions, uncontrollable events occur that make it impossible for us to delivery as promisedThe grower of the Mushroom kits did delay shipping due to temperaturesHowever it has been confirmed that they will begin shipping early next week Please convey our apologies to [redacted] for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, [redacted] [redacted] Jackson and Perkins [redacted] ***

January 05, Ms [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case [redacted] – Case # [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms [redacted] , Thank you for bringing Mrs*** concerns to my attentionThe Gift card she presents was issued from the previous owners of Jackson and Perkins before As a customer courtesy we have reissued as a credit with a new number so she can redeem itThe new Credit number is [redacted] in the amount of $50.00, this credit will expire in year from today’s date Please convey our apologies to Mrs [redacted] again for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D [redacted] Customer Service Administrator Jackson and Perkins 1-800- [redacted] ext ***

May 16, Ms [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case [redacted] ID # [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms [redacted] , Please apologize to Mrs [redacted] , we apologize that she has not received a response from her email inquiriesDuring the peak season we can fall behind on responding to emails due to the sheer volume of emails received dailyReviewing Mrs [redacted] ’s order I found that her order has not processed and shipped due to the roses are shown on back order at this time from our growerWe are expecting our final shipment this week and hopefully the orders will begin shipping very soonWe are so sorry for disappointing Mrs[redacted] Please convey our apologies to Mrs [redacted] again for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D [redacted] Customer Service Administrator Jackson and Perkins 1-800- [redacted] ext ***

May 12, [redacted] Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: [redacted] * [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear [redacted] Thank you for bringing [redacted] concerns to my attention Upon reviewing the notes on [redacted] order I found that we actually replaced of the roses ordered on 5/3/16, the [redacted] and [redacted] after she spoke with one of our representativeShe stated the [redacted] tree rose is alive We are refunding her for the remaining roses in the amount of $The credit that was issued in error for $has been voided Please convey our apologies to [redacted] for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, [redacted] Jackson and Perkins [redacted] ***

I accept Jackson and Perkins resolution of my complaint.I appreciate that my time and inconvenience are being recognized with the $gift certificate.I will likely contact [redacted] to use the gift certificate in a manner that does not inadvertently initiate any further marketing communications

January 26, MsCindy R [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case [redacted] ID # [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear MsR***, Please apologize to Mrs [redacted] ’s for the disappointment we have causedAs result, we are calling her to resolve this issue as we need to know which order number and what seeds this involvedWe have not receive her letter here in customer service or this would have been resolved for her and we do not want to disappoint our customer with such errors Please convey our apologies to Mrs [redacted] again for any inconvenience this may have caused and let her know a representative will be in touch If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D [redacted] Customer Service Administrator J&P Park Acquisitions, IncPark Seed, Wayside Gardens, Jackson & Perkins 1-800- [redacted]

August 07, [redacted] Revdex.com of Upstate South CarolinaNChurch Street, Ste CGreenville, SC 29601Re: Revdex.com Case [redacted] – Case # [redacted] Parkseed Customer # [redacted] Dear *** [redacted] Please let me begin by apologizing for the difficulties surrounding the delay with *** [redacted] e's refundUpon review our records indicates our refund department is processing a refund check for the amount of $this up coming weekThe check should be received via [redacted] mail within - business days.Please accept our apology for the delay in mailing *** [redacted] 's refund check We knowledge the receipt of her letter on 74/27/and all information has been sent to accounting for the refund to be processed ASAPWe apologize that customer service failed to contact to confirm her refund upon the receipt of her letter Please know this is not typical of Jackson and Perkins customer service We were not able to promptly process the refunds as quickly as we wanted to and apologize for the delay.Once again, we deeply apologize for this unfortunate situation and ask that you please convey our apologies to [redacted] for any inconvenience If you have any questions or concerns in regards to this matter, please let me know.Sincerely, [redacted] ***Customer Service AdministratorParkseed Company [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As a first time customer the experience wasn't good at all, especially with the phone representative hanging up on me I am glad, however, to see that this business does care about its customers Regards, E [redacted] W [redacted]

May 24, [redacted] Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case [redacted] [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear [redacted] Thank you for bringing [redacted] concerns to my attention Please let M [redacted] know Wayside Gardens is accredited with the Revdex.com and this information can be located on the Revdex.com site searching by Park Seed, Wayside Gardens, Jackson & Perkins Upon reviewing [redacted] account I found that she has placed orders this spring and it appears she has not contacted us about any issues with any of her plants, there are no notations on the ordersPlease have her call us at [redacted] and we’ll be happy to make the appropriate adjustments for the plants that have not survived Please note that plants ordered online are smaller than what you can purchase locally, larger plants do not fare well in shippingHowever all of our plants are well rooted and are guaranteed to grow and perform well in their appropriate growing zones [redacted] for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, [redacted] [redacted] Jackson and Perkins [redacted] ***

May 16, Ms [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case [redacted] ID # [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms [redacted] , Please apologize to Mr [redacted] , we apologize that he has not received a response from his email inquiriesDuring the peak season we can fall behind on responding to emails due to the sheer volume of emails received dailyReviewing Mr [redacted] ’s order I found that his order placed on 4/21/partially shipped today for the perennial plantsThe annual plants will be shipping very soon, hopefully this weekUnfortunately during the ending of our Spring season our shipping department come get behind trying to ship thousands of orders dailyWe are so sorry for disappointing Mr [redacted] Please convey our apologies to Mr [redacted] again for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D [redacted] Customer Service Administrator Jackson and Perkins 1-800- [redacted] ext ***

June 9, [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina [redacted] Greenville, SC Re: Revdex.com Case – [redacted] # [redacted] Jackson and Perkins Order # [redacted] Dear [redacted] , Please let me begin by apologizing for the difficulties surrounding delivery and condition of [redacted] orderUpon review, our records indicate on 1/30/and order was placed via the website for rosesOn 2/3/of the roses shipped via [redacted] and on 2/4/the remaining rose shipped ***Unfortunately, the roses were ordered outside of the recommended growing zone for [redacted] areaBased on the USDA [redacted] is located in a hardiness/growing zone The hardiness zone for the roses on the order range from zone to and would have made it difficult for the roses to thrive or survive Our guarantee states: We guarantee all Jackson & Perkins plant products to be high quality, true to type, shipped properly, and to perform as advertisedIf your plant has received our recommended care and doesn't perform to your satisfaction, notify us and we will replace it free of charge or provide the cost of the product as credit toward a future purchase If any product was damaged in shipping, please contact us immediately To ensure that each living product has adequate opportunity to perform, we've established the following guidelines for reporting other problems: •Roses, bulbs, perennials, trees, and shrubs: ?For plants received in Spring, contact us by June 30th of the year received ?For plants received in Fall, contact us by June 30th of the year after receipt Please understand that we cannot accept responsibility for the results of extreme weather, neglect, unforeseeable acts of nature, or ignoring our hardiness zone recommendation However, as a one time customer courtesy we have issued [redacted] a refund back of $for the roses arriving in poor condition to the charge account on fileWe ask that [redacted] please allow 3-business days for the credit to processWhen placing future orders with Jackson and Perkins we ask that [redacted] please be aware of the recommended hardiness zones of any plant product requested Once again, we deeply apologize for any inconvenience and ask that you please convey our apologies to [redacted] If you have any questions or concerns in regards to this matter, please let me know Sincerely, [redacted] Customer Service Administrator Jackson and Perkins [redacted]

May 22, Ms [redacted] Dispute Resolution DirectorRevdex.com of Upstate South CarolinaN Church Street, Ste CGreenville, SC 29601- Re: Revdex.com Case [redacted] ID # [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms [redacted] , Please apologize to Mr [redacted] , The refund has already been sent back to his American Express account ending in [redacted] in the amount $Please advise Mr [redacted] s that if he does not have a balance on this charge card, American Express will send the money to him in a refund checkOr if he has a new American Express account, they may roll it onto his new accountHe may want to reach out to American Express to see how they may handle this Please convey our apologies to Mr [redacted] again for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D [redacted] Customer Service Administrator Jackson and Perkins 1-800- [redacted] ext ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

April 1, [redacted] Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- [redacted] [redacted] Jackson and Perkins Dear [redacted] Thank you for bringing [redacted] concerns to my attention We will be more than happy to honor the sale price for rose and free shippingI have took the liberty to place the order for the rose and redeemed the credit as payment [redacted] order number is [redacted] and will be shipping soon Please convey our apologies to [redacted] for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, [redacted] Jackson and Perkins [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] 12/22/ The disputed amount has been credited back to my account and I am satisfied with this resolution I am appreciative of the efforts of the Revdex.com in resolving this issue Thanks!