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March 29, Ms [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case [redacted] – Case # [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms [redacted] , Please apologize to Ms*** for the delay in the delivery of your Mushroom kitAs shown online Mushroom kits have a – day lead time from date of orderThe Vendor did have a delay, but we were informed the order is shipping today via 2nd day for delivery on Friday Please convey our apologies to Ms [redacted] again for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D [redacted] Customer Service Administrator Jackson and Perkins 1- [redacted] ext ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thank you for your help If I do not see the refund to my [redacted] in days, I will be back in touch Regards, [redacted]

December 19, Ms [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case [redacted] – Case # [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms [redacted] , Thank you for bringing Mrs***’s concerns to my attentionReviewing her order I found that a Supervisor in the Call Center has had a refund processed and sent back to the Visa card used for the purchase on 12/15/in the amount of $ Please convey our apologies to Mrs***’s again for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D [redacted] Customer Service Administrator Jackson and Perkins 1-800- [redacted] ext ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint They have told me this same information times previously so I am skeptical that it will work this timeIf they are able to accomplish it this time, I will be fine Regards, [redacted]

April 21, [redacted] Revdex.com of Upstate South Carolina [redacted] Greenville, SC Re: Revdex.com Case – [redacted] # [redacted] Parkseed Order # [redacted] , Please let me begin by apologizing for difficulties [redacted] has experienced with getting shipping information on the orderUpon researching our records indicate the order shipped on 4/8/via mail innovations and will be delivered by the local [redacted] carrierThe tracking number is [redacted] Unfortunately, the [redacted] does not provide tracking information on orders shipped in this mannerIt normally takes approximately 7-business days for delivery We pride ourselves on delivering top quality plants and products in a timely fashionOur goal is to meet and exceed the expectations of every customerWe ask that [redacted] please contact us if the order has not been received by Thursday 4/23/to request a replacement or credit on the order Once again, we deeply apologize for the inconvenience and ask that you please convey our apologies to [redacted] If you have any questions or concerns in regards to this matter, please let me know Sincerely, [redacted] Customer Service Administrator Park Seed Company [redacted] ***

April 10, Ms [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case [redacted] – Case # [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms [redacted] , Please apologize to Mr [redacted] for the UPS delivery errorWe are filing a complaint with UPS as Mr [redacted] has verified he is a single family home and an apartment number is not needed as UPS is statingPlease advise Mr [redacted] that we are processing a refund of $back to his Visa card Please convey our apologies to Mr[redacted] again for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D [redacted] Customer Service Administrator Jackson and Perkins 1-800- [redacted] ext ***

April 21, Re: Revdex.com Case [redacted] – Case # [redacted] Jackson and Perkins Order # [redacted] Dear [redacted] Again, we apologize that the plant did not ship out as expected for [redacted] However, the issue with the order was due to the rose did not ship as expected and we were happy to waive the shipping chargesAs a customer courtesy, since [redacted] decided to keep the order and because there was not an issue with the quality of the plant at time of delivery we were happy to issue a merchandise credit that could be redeemed on another order in the futureIf [redacted] does not wish to keep the merchandise credit may we suggest she give it to a close family member or friendAs stated under our guarantee below: We guarantee all Jackson & Perkins plant products to be high quality, true to type, shipped properly, and to perform as advertisedIf the plant has received our recommended care and doesn't perform to your satisfaction, notify us and we will replace it free of charge or provide the cost of the product as credit toward a future purchaseOnce again, we apologize for this unfortunate situation and ask that you please convey our apologies to [redacted] for any inconvenienceIf you have any more questions or concerns in regards to this matter, please do not hesitate to let me knowSincerely, [redacted] Customer Service Administrator Jackson and Perkins [redacted] ext***

April 1, [redacted] Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case [redacted] – *** [redacted] Jackson and Perkins Dear [redacted] , Thank you for bringing [redacted] concerns to my attention We will be more than happy to honor a Merchandise credit for [redacted] ***The credit number to redeem on a future order is [redacted] in the amount of $ Please convey our apologies to [redacted] for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, [redacted] Jackson and Perkins [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***no refund has been issued to dateI know they say one is coming, but until it happens I will not believe it because they have already lied to me about a refund before

September 16, Ms [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case [redacted] – Case # [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms***, Thank you for bringing Mrs [redacted] ’s concerns to my attention I have corresponded with Mrs [redacted] via social media and were successful in canceling your order as she had requestedThis issue has been resolved for Mrs [redacted] Please convey our apologies to Mrs [redacted] again for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, [redacted] Customer Service Administrator Jackson and Perkins 1-800- [redacted] ext ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hi ***, Thank you for your help and this responseThe company said they are refunding me the money in full but to a credit card I no longer have, how do we get them to credit me to another credit card or send me a refund check?Thanks, [redacted] .com

Good morning *** I checked on this with one of my supervisors this morning Please see below: Yes, this refund was sent to bank on 3/25/in the amount of $

May 09, 2016 [redacted] BBB of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC 29601-2164 Re: BBB Case [redacted] ... Park Seed, Wayside Gardens and Jackson and Perkins Dear [redacted] Thank you for bringing [redacted] concerns to my attention. We spoke with [redacted] on 4/26/2016 and a replacement order [redacted] was issued for both of her Hydrangea plants. The replacement order will be shipping as soon as possible. We apologize that it has not already shipped, during our peak season the in house processing time can be delayed. We will rush her replacement order to ship. Please convey our apologies to [redacted] *** for any inconvenience this may have caused. If you have any other questions or concerns regarding this matter, please let me know. Sincerely, [redacted] [redacted] Jackson and Perkins [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am rejecting this because of the evidence that clearly points to rose rosette virus and unbelievably their lack of knowledge on the topicThey said that there would not be roses if I had the disease, on the contrary, the bush can have an over abundance of budsThey said the plant is typically thorny, which is also a symptom and the other branches don't have even 20% of the amount of thorns the infected branch doesI sent photos which resemble the photos of plants infected so I'm at a loss on that one! From a reputation perspective, I understand it would not be a good thing for a rose company to spread a disease that is only cured by killing the plantHowever, they shipped plants in one box and so they are probably effected not to mention this disease is airborne and could impact neighbors and other roses in my own yardThis is serious and I tried my best to give the plant the benefit of the doubt but now the new growth as shown in the photos is effectedThis disease is not always quick to surface which now they claim i'm past the warranty and they want to know why I waited so longResearch I forwarded from the University of Tennessee and every other reliable source supports my claimI don't think they are taking this serious and if their experts are shipping diseased plants around the country, they are perpetuating the spread of this incurable diseaseI noticed Malibu brand roses have not been on their site for some time nowInterestingI attached photos of my infected branches, uninfected so you can compareI also will include other rose photos taken of other roses I've grown to show I know what I'm doing and talking aboutI don't' want to confuse the issue here Regards, [redacted]

August 11, 2017 Ms. [redacted] Dispute Resolution Director BBB of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC 29601-2164 Re: BBB Case [redacted] ID # [redacted] ... Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms. [redacted] , Upon reviewing Mrs. [redacted] ’s claim and social media post, I found that our Head Horticulturist/Botanist did review the photos she sent and confirmed the rose did not have Rose rosette disease, due to the fact that the cane pictured with the scarlet foliage was not scarlet in color, as the thorns were not of a scarlet color. Rose rosette disease is very distinct in having Scarlet colored foliage, canes and thorns. Mrs. [redacted] photo showed new growth with scarlet foliage (which is typical of new growth), but the cane was very green as well as the thorns. Our concern was she received this rose in 4/12/2017, planted it and waited until after the 90 day Guarantee expired to contact us on 8/10/2017 to state this claim. Jackson and Perkins always stands behind their products as our Guarantee states and every item shipped is inspected before shipment. Due to these finding a refund was not issued because she is outside of her Guarantee timeframe. However as a statement we are offering a 50% credit of the order which totaled $76.85. The credit would total $38.43. Please advise if this offer is accepted. Please convey our apologies to Mrs. [redacted] again for any inconvenience this may have caused. If you have any other questions or concerns regarding this matter, please let me know. Sincerely, Angela D [redacted] Customer Service Executive Jackson and Perkins 1-800- [redacted]

January 09, MsCindy R [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case [redacted] ID # [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear MsR***, Please apologize to Mr [redacted] ’s for the disappointment we have causedAs result, I will be issuing Mr [redacted] a refund to go back to his Visa account for the Overnight delivery chargesWe are so sorry that we have disappointed him and please let him know this is not typical of our servicesCustomer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and servicesI do want to point out his order was placed on 12/20/and we shipped his order on 12/21/via overnight with UPSWe are so sorry that UPS failed to deliver the package as shipped nor on time Please convey our apologies to Mr [redacted] again for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D [redacted] Customer Service Administrator J&P Park Acquisitions, IncPark Seed, Wayside Gardens, Jackson & Perkins 1-800- [redacted]

Revdex.com:In order to close the complaint, I must accept the business response, but their offer does not resolve the matter 100% satisfactorily Thank you for assisting with this issueRegards, [redacted]

June 09, [redacted] Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case [redacted] [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear [redacted] Thank you for bringing [redacted] concerns to my attention After reviewing [redacted] orders we have issued a refund for all the items she listed from the different ordersShe will collectively receive a refund in the amount of $within business daysBelow is a breakdown of the refunds that will be reflected on her credit card Order [redacted] $$$ Order [redacted] $ Order [redacted] $$$$ Please convey our apologies to [redacted] for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, [redacted] Customer Service Administrator Jackson and Perkins [redacted] ***